I was nervous to take a key off since i know the scissor mechanism is super annoying to out back in. Watching this taught me that if you're careful the mechanism will stay on one half. Very useful and eased my worries. If it had come off idk how I would have gotten it back on.
I'm glad I found this video. I was going to disassemble the laptop to get at the keyboard but this showed how easy it was to remove the stuck key, clean it and reattach it. Thanks for this video.
Thank you so much! I fixed the T and Y keys on my mother's laptop. She was getting frustrated and now she can type. Very helpful video, great tutorial.
I was surprised (well I had found out by placing smoke near keyboard) to see air intake holes on keyboard assembly. Like on keys: f1, f2, 1, 2, Q, W. All those years of buildup had blocked the intakes causing the internal cooling fan to work more and the laptop being hot. Even with Thermal paste application was not that effective (it did help quite a bit) but cleaning and removing unwanted blockage improved cooling by a lot. Not theoretically (software based measurements) but in real life use. Laptop model: HP 14AC 153TX similar laptop like 240 G4 and some G5 model
wow got some compressed air and used on my left touch pad button and it worked. two days ive been trying to get it to work and now its done. such a simple fix.
Hi there, thanks for contacting! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
Hi Arjun, thanks for contacting! I understand that you need to purchase the replacement keys. I will do my best to assist you. You could purchase the part from HP. Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx And order it via the HP Parts store: bit.ly/3nKMYrs Binu - Social Media Tech Support
Before trying all this, just hold the laptop in reverse and... Pat the back while months/years of dust falls down onto the table. Apparently my E key had a broken fingernail inside causing this whole issue. Yay. Fixed
I LOVE YOU! ❤️ *LOVE!* (Oh, you're HP Support...) Yes that helped. I've got the numpad keyboard on my Envy and use my pgdn so much I was LOST when a dumped milk glass hit the keyboard. I did all the things (off, unplug, towels to shake dampness off) and everything was fine except my pgdn. Popped that sucker off WHILE THIS VIDEO WAS RUNNING 😂 and alcohol swab + isopropyl and, you won't be getting this laptop back in your shop this week. WHEW! Thank you. (My Enter key is just a _tad_ sluggish; barely noticeable, and that one might get the next super-clean!)
(HP Envy Laptop) So both of my 2 plastic mechanical clip pieces came off when removing the key and now I can't figure out what configuration they are supposed to be in, in order or me to put my key back onto the keyboard. This video shows only one plastic piece, but mine has two. Do you have a diagram somewhere?
+Lori Carson Follow these steps to clean the keyboard on HP notebooks: - Turn off the computer, and then disconnect all cables. - If the notebook has a removeable battery, slide the battery release latch, and then remove the battery. - On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key. - Lift the key, and then use your finger to hold it in a lifted position. - Slide the blade under the opposite side of the key, and then pry up to remove it. - The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard. - If possible, do not remove the mechanical assembly from either the key or keyboard. - They can be cleaned while still attached. - If available, spray the area with compressed air to remove any loose debris. - Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard. - If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it. - Wait 30 seconds to allow the area to dry. - To reinstall a key, slide the front of the key into its original position and press down until it snaps into place. - Slide your finger up the key and press down on all four corners to attach the contact points. - If you previously removed a battery from the laptop, reinstall it. - Reconnect all cables, and then turn on the computer. - Open Notepad or another word processing application and test your keyboard. - If the keys still stick, repeat the process to clean the areas again.
You guys make awesome tutorials, and great Laptops and PCs. :) Thank you for everything, and stay safe.... Typed with my HP EliteBook 8470p with Windows, OpenBSD, FreeBSD and Linux on one SSD. :) The SSD is not that big, but for what I do, I don't need much room....
Hi Xeruag, thanks for contacting! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
Hi Gezgin, thanks for contacting! Please try the steps mentioned under the video on your notebook and let us know how it goes! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
Thank you sooo much... I accident spilled coffee on the right side of my notebook' s keyboard and after 1 day I realised that they had become hard but after this tutorial they are just perfectly fine now....😃😭
Just fixed my shift key after watching this tutorial, if the metal bar is just straight (total of 2 bends in the bar) then first insert the bar into its slots then guide the key forward first then lock it into its mechanism downwards then backwards (the guide says backward and then forwards which didn't work in my case due to very minute design changes)
Hi there, thanks for contacting HP Global Social Media Support! Please try the steps mentioned under the video on your notebook and let is know how it goes! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Hi there, thanks for contacting! Please try the steps mentioned under the video on your notebook and let is know how it goes. If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
I had to replace my keyboard but could only find a foreign one. So glad I found this video so I could swap the keys from my old keyboard to keep the British layout.
I was wondering what series of pavilion 15 this is because i have the exact same laptop and I'm trying to buy new keys because a could have broke. When I look at the store, there is a lot of different models. What I'm trying to say is that I need to know what model of computer your using in this video.
Bonjour J'ai acheté un nouveau Hp firefly 15 g8 qwerty. Je voulai changer le clavier pour un azerty. Mais pour ce modèle c'est très difficile . Est il possible d'utiliser votre manière pour inverser les touche ? Merci d'avance
Bonjour, merci d'avoir contacté l'assistance HP Global Social Media ! Mes excuses pour la gêne occasionnée, afin de résoudre ce problème, veuillez contacter notre équipe du service clientèle par téléphone ou par chat pour obtenir de l'aide, car ce problème nécessite une conversation en direct avec vous par téléphone ou par chat pour isoler le problème et vous fournir instantanément une solution appropriée ou des options de réparation/remplacement disponibles chez vous conformément à la garantie. N'hésitez pas à nous joindre par appel/chat, veuillez accéder à ce lien pour sélectionner votre pays et votre langue préférés pour nous joindre. Lien vers l'assistance mondiale : - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Akhil_HP Support technique des réseaux sociaux
Yeh my esc key is just stuck. As in, its being pressed constantly, and the button isnt depressed. The black plastic under it is torn up. Not really sure what to do now.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the esc key of your notebook. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support
does this help with the issue of the b, n, caps lock, and delete and equals sign keys not working periodically? it seems to be a software issue but the troubleshooting says it's fine and the drivers are updated.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the keyboard. I will do my best to assist you. Use this information to troubleshoot common keyboard problems on notebook computers: bit.ly/3s8dTjl Binu_HP Social Media Tech Support
+Blue Lugia Follow these steps to clean the keyboard on HP notebooks: - Turn off the computer, and then disconnect all cables. - If the notebook has a removeable battery, slide the battery release latch, and then remove the battery. - On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key. - Lift the key, and then use your finger to hold it in a lifted position. - Slide the blade under the opposite side of the key, and then pry up to remove it. - The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard. - If possible, do not remove the mechanical assembly from either the key or keyboard. - They can be cleaned while still attached. - If available, spray the area with compressed air to remove any loose debris. - Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard. - If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it. - Wait 30 seconds to allow the area to dry. - To reinstall a key, slide the front of the key into its original position and press down until it snaps into place. - Slide your finger up the key and press down on all four corners to attach the contact points. - If you previously removed a battery from the laptop, reinstall it. - Reconnect all cables, and then turn on the computer. - Open Notepad or another word processing application and test your keyboard. - If the keys still stick, repeat the process to clean the areas again.
+Persephone Follow these steps to clean the keyboard on HP notebooks: - Turn off the computer, and then disconnect all cables. - If the notebook has a removeable battery, slide the battery release latch, and then remove the battery. - On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key. - Lift the key, and then use your finger to hold it in a lifted position. - Slide the blade under the opposite side of the key, and then pry up to remove it. - The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard. - If possible, do not remove the mechanical assembly from either the key or keyboard. - They can be cleaned while still attached. - If available, spray the area with compressed air to remove any loose debris. - Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard. - If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it. - Wait 30 seconds to allow the area to dry. - To reinstall a key, slide the front of the key into its original position and press down until it snaps into place. - Slide your finger up the key and press down on all four corners to attach the contact points. - If you previously removed a battery from the laptop, reinstall it. - Reconnect all cables, and then turn on the computer. - Open Notepad or another word processing application and test your keyboard. - If the keys still stick, repeat the process to clean the areas again.
this video is helpful however my key (windows key) is not physically stuck but will randomly spam click or click and hold itself and its is very annoying.
+Zenexe Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
+Rattataish thanks for reaching out! I understand that you need to know whether the steps in the video will work on your notebook. I'll do my best to assist you. Yes. The steps in the video will work on your notebook. Let us know how it goes.
I have the opposite problem. My keyboard buttons work normally, but my r, 5 & 4 keys don't do anything when depressed. The f & d keys work normally most of the time, but occasionally don't register the first time I hit them. I touch type, which makes it difficult to rewire my brain around my alternatives (I have to paste my r, and god forbid I should have to update a spreadsheet). Also, capitals are a pain, and I've written off percentages and dollar signs as too much hassle. This happened between one night's gaming and the next, while I was at work the following day, and I can only suspect something must have gotten into the works, but I can't get under the keyboard panel to look at it. Is there a way to lift up the whole panel? I feel like I did this once before, but I don't remember why. I think I did it from the inside, though, which seems counterintuitive?
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the keyboard of your notebook. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6054YYnV0 Regards, HP Support
Hi Priya, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
Apparently HP Pavilion x360 keys have more complex keys, so after removing one key to try the whole process it was pretty clear to me it would be hard to put back on. By now I've been trying to put back the key for an hour and still can't do it. How do I manage with my keyboard?
+Baby Hitler Follow these steps to clean the keyboard on HP notebooks: - Turn off the computer, and then disconnect all cables. - If the notebook has a removeable battery, slide the battery release latch, and then remove the battery. - On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key. - Lift the key, and then use your finger to hold it in a lifted position. - Slide the blade under the opposite side of the key, and then pry up to remove it. - The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard. - If possible, do not remove the mechanical assembly from either the key or keyboard. - They can be cleaned while still attached. - If available, spray the area with compressed air to remove any loose debris. - Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard. - If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it. - Wait 30 seconds to allow the area to dry. - To reinstall a key, slide the front of the key into its original position and press down until it snaps into place. - Slide your finger up the key and press down on all four corners to attach the contact points. - If you previously removed a battery from the laptop, reinstall it. - Reconnect all cables, and then turn on the computer. - Open Notepad or another word processing application and test your keyboard. - If the keys still stick, repeat the process to clean the areas again.
Hi Tejas, thanks for contacting HP Global Social Media Support! Please try the steps mentioned under the video on your notebook and let us know how it goes! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu-HP Social Media Tech Support
Does HP PAvilion x360 have removable keys and if it doesn't can i just get the HP Pavilion Keyboard 600 as I literally cant type and need to work from home.
I didn’t have to do this I just had to pop it by the smallest bit and now it works fine because my keys are very deep down so it doesn’t let blades go down it
I did as said in the tutorial but now the key won't work at all anymore. Some sites have stated that it might need a few days to dry is there any validity to this?
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the keys of your notebook. I will do my best to assist you. As the issues till persist, this looks like hardware issue, and you might have to get the printer serviced. So, I would recommend you to contact regional support for repair options. Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/6052mDkP4 Regards, HP Support
I have HP ProBook 450 G7 8VU65EA#ACB. Is there any way to fix keys falling off? Or wrong keys clicking (as example I press arrow or shift or touchpad but some letters printed). Or how can I throw context menu? Fn+GrayCtrl would be nice but no way to set hotkeys? Or it can be more quietly because some people working from home where small babyes can sleep. Or maybe HP can adjust space between F* groups like on normal keyboards? Because now blind typing doesn't work - no any way to tactility find required key. Or maybe HP can break hands of designer who moved POWER button into middle of keyboard for new series? Or maybe they do some series not for lefthanders? Because now most of ports at right side where I prefer to have MOUSE.
Hi Ruslan, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the keypad. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3s8dTjl Binu - Social Media Tech Support
+hrvoje ćurčić On the page 38 of the maintenance and service guide, you will find the process of how to replace the key board HP Spectre x360 Convertible PC Maintenance and Service Guide The link below may help too: HP Notebook PCs - Notebook Keyboard Troubleshooting (Windows)
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the keys of your notebook. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support
+Mario Berlusconi Follow these steps to clean the keyboard on HP notebooks: - Turn off the computer, and then disconnect all cables. - If the notebook has a removeable battery, slide the battery release latch, and then remove the battery. - On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key. - Lift the key, and then use your finger to hold it in a lifted position. - Slide the blade under the opposite side of the key, and then pry up to remove it. - The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard. - If possible, do not remove the mechanical assembly from either the key or keyboard. - They can be cleaned while still attached. - If available, spray the area with compressed air to remove any loose debris. - Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard. - If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it. - Wait 30 seconds to allow the area to dry. - To reinstall a key, slide the front of the key into its original position and press down until it snaps into place. - Slide your finger up the key and press down on all four corners to attach the contact points. - If you previously removed a battery from the laptop, reinstall it. - Reconnect all cables, and then turn on the computer. - Open Notepad or another word processing application and test your keyboard. - If the keys still stick, repeat the process to clean the areas again.
+Sudiksha Desai We have tested the steps mentioned under the video on HP computers. We would not be able to comment whether it would work on other brands.
+Rebecca Santin Follow these steps to clean the keyboard on HP notebooks: - Turn off the computer, and then disconnect all cables. - If the notebook has a removeable battery, slide the battery release latch, and then remove the battery. - On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key. - Lift the key, and then use your finger to hold it in a lifted position. - Slide the blade under the opposite side of the key, and then pry up to remove it. - The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard. - If possible, do not remove the mechanical assembly from either the key or keyboard. - They can be cleaned while still attached. - If available, spray the area with compressed air to remove any loose debris. - Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard. - If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it. - Wait 30 seconds to allow the area to dry. - To reinstall a key, slide the front of the key into its original position and press down until it snaps into place. - Slide your finger up the key and press down on all four corners to attach the contact points. - If you previously removed a battery from the laptop, reinstall it. - Reconnect all cables, and then turn on the computer. - Open Notepad or another word processing application and test your keyboard. - If the keys still stick, repeat the process to clean the areas again.
Hi Kaoutar, thanks for contacting HP Global Social Media Support! Please try the steps mentioned under the video on your notebook and let us know how it goes! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
+Alaa Zaytoun Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
Hi Ritvick, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your notebook as the arrow key is not fitting back. Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/3rNni2x Binu-HP Social Media Tech Support
i hope u will answer but i have a issue with a button that sometimes time with no stop and it even makes my laptop sleep. my capslock stopped working long ago but ive been fine. but now a button works and doesnt work when i want it too. the letter after z wow now it work but sometimes doesnt. im thinking i gtta clean all keys maybe tho not stuck . sshould i?
+DarkSharkBark Follow these steps to clean the keyboard on HP notebooks: - Turn off the computer, and then disconnect all cables. - If the notebook has a removeable battery, slide the battery release latch, and then remove the battery. - On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key. - Lift the key, and then use your finger to hold it in a lifted position. - Slide the blade under the opposite side of the key, and then pry up to remove it. - The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard. - If possible, do not remove the mechanical assembly from either the key or keyboard. - They can be cleaned while still attached. - If available, spray the area with compressed air to remove any loose debris. - Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard. - If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it. - Wait 30 seconds to allow the area to dry. - To reinstall a key, slide the front of the key into its original position and press down until it snaps into place. - Slide your finger up the key and press down on all four corners to attach the contact points. - If you previously removed a battery from the laptop, reinstall it. - Reconnect all cables, and then turn on the computer. - Open Notepad or another word processing application and test your keyboard. - If the keys still stick, repeat the process to clean the areas again.
My issue is that my HP Omen 15-cE has sticky keys, and i'm planning on cleaning that. Will this tutorial work to safely remove, clean and re-install the keys on this notebook?
Hello , I'm having an issue with my keyboard. They key D is , not exactly stuck , it types the letter D but it 'blackouts' meaning sometimes decides to not work. I'm not sure how am I supposed to fix this
hi can you help me fix my w key problem everytime i hold it and then release it takes some time to stop pressing and when i need to press it again it doesnt work and works again some time pls reply
+Hamza Guiling Follow these steps to clean the keyboard on HP notebooks: - Turn off the computer, and then disconnect all cables. - If the notebook has a removeable battery, slide the battery release latch, and then remove the battery. - On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key. - Lift the key, and then use your finger to hold it in a lifted position. - Slide the blade under the opposite side of the key, and then pry up to remove it. - The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard. - If possible, do not remove the mechanical assembly from either the key or keyboard. - They can be cleaned while still attached. - If available, spray the area with compressed air to remove any loose debris. - Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard. - If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it. - Wait 30 seconds to allow the area to dry. - To reinstall a key, slide the front of the key into its original position and press down until it snaps into place. - Slide your finger up the key and press down on all four corners to attach the contact points. - If you previously removed a battery from the laptop, reinstall it. - Reconnect all cables, and then turn on the computer. - Open Notepad or another word processing application and test your keyboard. - If the keys still stick, repeat the process to clean the areas again.
Hi Saurav thanks for contacting! I understand that you need whether you can replace the key of your notebook. I will do my best to assist you. We support replacing keyboard not keys. Binu - Social Media Tech Support
I need help, my HP Zbook 15 G3 mobile workstation’s S key is sticking out and if I put it back and try pressing the key it just will stick out again. Please help me.
Hi there, thanks for contacting! I understand that you are experiencing an issue with your computer as the key is sticking. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu - Social Media Tech Support
+Hamza Guiling Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
+Muneeb Khan Follow these steps to clean the keyboard on HP notebooks: - Turn off the computer, and then disconnect all cables. - If the notebook has a removeable battery, slide the battery release latch, and then remove the battery. - On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key. - Lift the key, and then use your finger to hold it in a lifted position. - Slide the blade under the opposite side of the key, and then pry up to remove it. - The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard. - If possible, do not remove the mechanical assembly from either the key or keyboard. - They can be cleaned while still attached. - If available, spray the area with compressed air to remove any loose debris. - Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard. - If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it. - Wait 30 seconds to allow the area to dry. - To reinstall a key, slide the front of the key into its original position and press down until it snaps into place. - Slide your finger up the key and press down on all four corners to attach the contact points. - If you previously removed a battery from the laptop, reinstall it. - Reconnect all cables, and then turn on the computer. - Open Notepad or another word processing application and test your keyboard. - If the keys still stick, repeat the process to clean the areas again.
Hi Ubaid, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, in order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Akhil_HP Social Media Tech Support
+Argonaut0 Follow these steps to clean the keyboard on HP notebooks: - Turn off the computer, and then disconnect all cables. - If the notebook has a removeable battery, slide the battery release latch, and then remove the battery. - On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key. - Lift the key, and then use your finger to hold it in a lifted position. - Slide the blade under the opposite side of the key, and then pry up to remove it. - The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard. - If possible, do not remove the mechanical assembly from either the key or keyboard. - They can be cleaned while still attached. - If available, spray the area with compressed air to remove any loose debris. - Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard. - If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it. - Wait 30 seconds to allow the area to dry. - To reinstall a key, slide the front of the key into its original position and press down until it snaps into place. - Slide your finger up the key and press down on all four corners to attach the contact points. - If you previously removed a battery from the laptop, reinstall it. - Reconnect all cables, and then turn on the computer. - Open Notepad or another word processing application and test your keyboard. - If the keys still stick, repeat the process to clean the areas again.
Some keys of my hp laptop stopped working (space ,V,M5,6)after I cleaned it with laptop cleaning liquid .Is there any way I can fix those keys or do I need to replace the whole keyboard?
My No.3 key isn't working. What could be the cause of this? Should I pop it open to clean or check for any defect? It won't open when I tried and I'm scared of forcibly popping it open because I'm afraid I might break it.
+Zad Follow these steps to clean the keyboard on HP notebooks: - Turn off the computer, and then disconnect all cables. - If the notebook has a removeable battery, slide the battery release latch, and then remove the battery. - On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key. - Lift the key, and then use your finger to hold it in a lifted position. - Slide the blade under the opposite side of the key, and then pry up to remove it. - The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard. - If possible, do not remove the mechanical assembly from either the key or keyboard. - They can be cleaned while still attached. - If available, spray the area with compressed air to remove any loose debris. - Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard. - If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it. - Wait 30 seconds to allow the area to dry. - To reinstall a key, slide the front of the key into its original position and press down until it snaps into place. - Slide your finger up the key and press down on all four corners to attach the contact points. - If you previously removed a battery from the laptop, reinstall it. - Reconnect all cables, and then turn on the computer. - Open Notepad or another word processing application and test your keyboard. - If the keys still stick, repeat the process to clean the areas again.
+Nazrana Studio Only Sad You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
My shift key was so scared of getting pulled out of the keyboard that it fixed itself, thanks for the tutorial anyways!
+Socotrofo Man I am glad to know that the video was useful to you.
that is exactly what just happened to me with my u key. how strange!
This happend for mee too lol just while reading your comment😆
@@HPSupport WQQQQQWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
My no. 3 key won't type. I tried to pop it open but it won't. Lol I hope it'll be foxed before I forcibly do it and something goes wrong. 😂
I was nervous to take a key off since i know the scissor mechanism is super annoying to out back in. Watching this taught me that if you're careful the mechanism will stay on one half. Very useful and eased my worries. If it had come off idk how I would have gotten it back on.
+Faolan Grey Glad to know that the video has helped you fix the issue.
I'm glad I found this video. I was going to disassemble the laptop to get at the keyboard but this showed how easy it was to remove the stuck key, clean it and reattach it. Thanks for this video.
+L Miller I am glad to know that the video has helped you fix the issue.
Thank you so much! I fixed the T and Y keys on my mother's laptop. She was getting frustrated and now she can type. Very helpful video, great tutorial.
+Danielle Dorsey I am glad to know that the video has helped you fix the issue.
Why isn't this the top search result? They have it better explained than the other guides above it.
+ame-mitsu Glad to know that you like the video so much!!
Did not know you had to be a surgeon to own HP
No, u just need time & money to drop ur notebook to ur nearest service center ..
You make it look so easy, I hope I don't mess this up.
+Big Scrub - You're welcome.
I was surprised (well I had found out by placing smoke near keyboard) to see air intake holes on keyboard assembly. Like on keys: f1, f2, 1, 2, Q, W. All those years of buildup had blocked the intakes causing the internal cooling fan to work more and the laptop being hot. Even with Thermal paste application was not that effective (it did help quite a bit) but cleaning and removing unwanted blockage improved cooling by a lot. Not theoretically (software based measurements) but in real life use.
Laptop model: HP 14AC 153TX similar laptop like 240 G4 and some G5 model
wow got some compressed air and used on my left touch pad button and it worked. two days ive been trying to get it to work and now its done. such a simple fix.
+Bad drivers I am glad to know that your issue is fixed.
This helped a lot my r key was stuck so I watched the video on my tablet and did this. Smart HP
+ZorgoBeliever I am glad to know that the video has helped you fix the issue.
@@HPSupport Hi how to sort keypad auto typing problem in hp pavilion notebook p series
@@HPSupport Semicolon key is typing automatically and write shift key +P button also not working properly
Thankyou my SHIFT key is working now properly
Hi there, thanks for contacting!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
Thanks for the support. My nephew put out some keys i fixed it instantly
+Dheeraj Goyal I am glad to know that the video has helped you fix the issue.
Hey where to buy the replacement keys for hp elite book?
Hi Arjun, thanks for contacting!
I understand that you need to purchase the replacement keys.
I will do my best to assist you.
You could purchase the part from HP.
Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu - Social Media Tech Support
OMG, thank you so much, i had a stuck key and a squeaky one and your tutorial worked.
thanks man
+i'm da best _YT I am glad to know that the video has helped you fix the issue.
Before trying all this, just hold the laptop in reverse and... Pat the back while months/years of dust falls down onto the table. Apparently my E key had a broken fingernail inside causing this whole issue. Yay. Fixed
+Akira bakait Glad to know that your issue is fixed.
I LOVE YOU! ❤️ *LOVE!* (Oh, you're HP Support...) Yes that helped. I've got the numpad keyboard on my Envy and use my pgdn so much I was LOST when a dumped milk glass hit the keyboard. I did all the things (off, unplug, towels to shake dampness off) and everything was fine except my pgdn. Popped that sucker off WHILE THIS VIDEO WAS RUNNING 😂 and alcohol swab + isopropyl and, you won't be getting this laptop back in your shop this week. WHEW! Thank you.
(My Enter key is just a _tad_ sluggish; barely noticeable, and that one might get the next super-clean!)
(HP Envy Laptop) So both of my 2 plastic mechanical clip pieces came off when removing the key and now I can't figure out what configuration they are supposed to be in, in order or me to put my key back onto the keyboard. This video shows only one plastic piece, but mine has two. Do you have a diagram somewhere?
+Lori Carson Follow these steps to clean the keyboard on HP notebooks:
- Turn off the computer, and then disconnect all cables.
- If the notebook has a removeable battery, slide the battery release latch, and then remove the battery.
- On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key.
- Lift the key, and then use your finger to hold it in a lifted position.
- Slide the blade under the opposite side of the key, and then pry up to remove it.
- The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard.
- If possible, do not remove the mechanical assembly from either the key or keyboard.
- They can be cleaned while still attached.
- If available, spray the area with compressed air to remove any loose debris.
- Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard.
- If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it.
- Wait 30 seconds to allow the area to dry.
- To reinstall a key, slide the front of the key into its original position and press down until it snaps into place.
- Slide your finger up the key and press down on all four corners to attach the contact points.
- If you previously removed a battery from the laptop, reinstall it.
- Reconnect all cables, and then turn on the computer.
- Open Notepad or another word processing application and test your keyboard.
- If the keys still stick, repeat the process to clean the areas again.
You guys make awesome tutorials, and great Laptops and PCs. :) Thank you for everything, and stay safe.... Typed with my HP EliteBook 8470p with Windows, OpenBSD, FreeBSD and Linux on one SSD. :) The SSD is not that big, but for what I do, I don't need much room....
+blackneos940 I am glad to know that the video was very useful to you.
@@HPSupport :D
I have a hp pavillion gaming laptop can i still remove the keys and follow the instructions mentioned here?
+H.Benali Yes. You can follow the steps on the video on your notebook.
a genuine thanks!
my down key is stucked but fix after your tutorial ✌️
Hi Xeruag, thanks for contacting!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
Can this work for HP Pavilion as well? I better ask before trying. Thank you.
Hi Gezgin, thanks for contacting!
Please try the steps mentioned under the video on your notebook and let us know how it goes!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
Thank you sooo much... I accident spilled coffee on the right side of my notebook' s keyboard and after 1 day I realised that they had become hard but after this tutorial they are just perfectly fine now....😃😭
+UpTube House Glad to know that the video has helped you fix the issue!!
Just fixed my shift key after watching this tutorial, if the metal bar is just straight (total of 2 bends in the bar) then first insert the bar into its slots then guide the key forward first then lock it into its mechanism downwards then backwards (the guide says backward and then forwards which didn't work in my case due to very minute design changes)
Thanks for the tutorial i fixed my J key
I tried for my hp pavilion G6 -2123 us and its working thank u love you hp support
+raj mohamed I am glad to know that the video has helped you fix the issue.
I have an elitebook 865 g9, does my model keyboards use the same procedure or has it changed?
Hi there, thanks for contacting HP Global Social Media Support!
Please try the steps mentioned under the video on your notebook and let is know how it goes!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Thank you so much! I needed to clean my keyboard and now it's fixed!
+Fina Nailus I am glad to know that the video has helped you fix the issue.
will it work for HP ZHAN 66 Pro 14 inch G5 Notebook PC ?
Would this method also work on a Pavilion laptop? I have one that really needs to be cleaned out
Hi there, thanks for contacting!
Please try the steps mentioned under the video on your notebook and let is know how it goes.
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
Wow this really worked, thanks HP Support!
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
I had to replace my keyboard but could only find a foreign one. So glad I found this video so I could swap the keys from my old keyboard to keep the British layout.
+Autumn I am glad to know that the video has helped you fix the issue.
Is this working to all laptops? Thank you in advance
+Snoopy Clues The steps mentioned under the video are tested on HP notebooks. We would not be able to comment whether it would work on other brands.
I was wondering what series of pavilion 15 this is because i have the exact same laptop and I'm trying to buy new keys because a could have broke. When I look at the store, there is a lot of different models. What I'm trying to say is that I need to know what model of computer your using in this video.
+BlazingDrake You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
Bonjour J'ai acheté un nouveau Hp firefly 15 g8 qwerty. Je voulai changer le clavier pour un azerty. Mais pour ce modèle c'est très difficile . Est il possible d'utiliser votre manière pour inverser les touche ? Merci d'avance
Bonjour, merci d'avoir contacté l'assistance HP Global Social Media !
Mes excuses pour la gêne occasionnée, afin de résoudre ce problème, veuillez contacter notre équipe du service clientèle par téléphone ou par chat pour obtenir de l'aide, car ce problème nécessite une conversation en direct avec vous par téléphone ou par chat pour isoler le problème et vous fournir instantanément une solution appropriée ou des options de réparation/remplacement disponibles chez vous conformément à la garantie. N'hésitez pas à nous joindre par appel/chat, veuillez accéder à ce lien pour sélectionner votre pays et votre langue préférés pour nous joindre. Lien vers l'assistance mondiale : - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Akhil_HP Support technique des réseaux sociaux
Yeh my esc key is just stuck. As in, its being pressed constantly, and the button isnt depressed.
The black plastic under it is torn up. Not really sure what to do now.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the esc key of your notebook.
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu_HP Social Media Tech Support
does this help with the issue of the b, n, caps lock, and delete and equals sign keys not working periodically? it seems to be a software issue but the troubleshooting says it's fine and the drivers are updated.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the keyboard.
I will do my best to assist you.
Use this information to troubleshoot common keyboard problems on notebook computers: bit.ly/3s8dTjl
Binu_HP Social Media Tech Support
bro thanks a lot you just saved my A
+Mahdi Azizi Glad to know that the video has helped you fix the issue!!
Thankyou and
+Shaswata Dutta Glad to know that the video has helped you fix the issue!!
was taking out the battery a must do ?
i dont have anywhere to open for a battery
+Blue Lugia Follow these steps to clean the keyboard on HP notebooks:
- Turn off the computer, and then disconnect all cables.
- If the notebook has a removeable battery, slide the battery release latch, and then remove the battery.
- On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key.
- Lift the key, and then use your finger to hold it in a lifted position.
- Slide the blade under the opposite side of the key, and then pry up to remove it.
- The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard.
- If possible, do not remove the mechanical assembly from either the key or keyboard.
- They can be cleaned while still attached.
- If available, spray the area with compressed air to remove any loose debris.
- Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard.
- If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it.
- Wait 30 seconds to allow the area to dry.
- To reinstall a key, slide the front of the key into its original position and press down until it snaps into place.
- Slide your finger up the key and press down on all four corners to attach the contact points.
- If you previously removed a battery from the laptop, reinstall it.
- Reconnect all cables, and then turn on the computer.
- Open Notepad or another word processing application and test your keyboard.
- If the keys still stick, repeat the process to clean the areas again.
I really need help the mechanical assembly popped off they key and I need help getting it back in place
F
+Persephone Follow these steps to clean the keyboard on HP notebooks:
- Turn off the computer, and then disconnect all cables.
- If the notebook has a removeable battery, slide the battery release latch, and then remove the battery.
- On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key.
- Lift the key, and then use your finger to hold it in a lifted position.
- Slide the blade under the opposite side of the key, and then pry up to remove it.
- The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard.
- If possible, do not remove the mechanical assembly from either the key or keyboard.
- They can be cleaned while still attached.
- If available, spray the area with compressed air to remove any loose debris.
- Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard.
- If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it.
- Wait 30 seconds to allow the area to dry.
- To reinstall a key, slide the front of the key into its original position and press down until it snaps into place.
- Slide your finger up the key and press down on all four corners to attach the contact points.
- If you previously removed a battery from the laptop, reinstall it.
- Reconnect all cables, and then turn on the computer.
- Open Notepad or another word processing application and test your keyboard.
- If the keys still stick, repeat the process to clean the areas again.
this video is helpful however my key (windows key) is not physically stuck but will randomly spam click or click and hold itself and its is very annoying.
+Zenexe Please contact our phone support team to fix this issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
Will this guide work on a 15-cb000 - 15-cb099 model?
+Rattataish thanks for reaching out!
I understand that you need to know whether the steps in the video will work on your notebook.
I'll do my best to assist you.
Yes. The steps in the video will work on your notebook.
Let us know how it goes.
I have the opposite problem. My keyboard buttons work normally, but my r, 5 & 4 keys don't do anything when depressed. The f & d keys work normally most of the time, but occasionally don't register the first time I hit them. I touch type, which makes it difficult to rewire my brain around my alternatives (I have to paste my r, and god forbid I should have to update a spreadsheet). Also, capitals are a pain, and I've written off percentages and dollar signs as too much hassle. This happened between one night's gaming and the next, while I was at work the following day, and I can only suspect something must have gotten into the works, but I can't get under the keyboard panel to look at it. Is there a way to lift up the whole panel? I feel like I did this once before, but I don't remember why. I think I did it from the inside, though, which seems counterintuitive?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the keyboard of your notebook.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6054YYnV0
Regards,
HP Support
Thank you, I was able to fix up A key
Hi Priya, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
Amazingly beautiful.
+Babafemi Adeniyi I am glad to know that the video was very useful to you.
Just what I needed! Thanks, HP.
+VaneWimsey Glad to know that the video was so useful to you!!
Apparently HP Pavilion x360 keys have more complex keys, so after removing one key to try the whole process it was pretty clear to me it would be hard to put back on. By now I've been trying to put back the key for an hour and still can't do it. How do I manage with my keyboard?
+Baby Hitler Follow these steps to clean the keyboard on HP notebooks:
- Turn off the computer, and then disconnect all cables.
- If the notebook has a removeable battery, slide the battery release latch, and then remove the battery.
- On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key.
- Lift the key, and then use your finger to hold it in a lifted position.
- Slide the blade under the opposite side of the key, and then pry up to remove it.
- The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard.
- If possible, do not remove the mechanical assembly from either the key or keyboard.
- They can be cleaned while still attached.
- If available, spray the area with compressed air to remove any loose debris.
- Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard.
- If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it.
- Wait 30 seconds to allow the area to dry.
- To reinstall a key, slide the front of the key into its original position and press down until it snaps into place.
- Slide your finger up the key and press down on all four corners to attach the contact points.
- If you previously removed a battery from the laptop, reinstall it.
- Reconnect all cables, and then turn on the computer.
- Open Notepad or another word processing application and test your keyboard.
- If the keys still stick, repeat the process to clean the areas again.
Buenísimo, sirve para HP Omen 👏
Great tutorial, it works for a HP Omen model 👌
+Agustin Rausei I am glad to know that the video has helped you fix the issue.
Can it be done in hp pavilion gaming laptops?
Hi Tejas, thanks for contacting HP Global Social Media Support!
Please try the steps mentioned under the video on your notebook and let us know how it goes!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu-HP Social Media Tech Support
Does HP PAvilion x360 have removable keys and if it doesn't can i just get the HP Pavilion Keyboard 600 as I literally cant type and need to work from home.
+Tyrone Tucker You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
I tried that and T key broke. Now service want to 1300TL for change keyboard. This video ruined my life. Thx HP Support
lmao
Thanks, Your video is very helpful
+Dj Bishal Baluwaphata I am glad to know that the video has helped you fix the issue.
Thanks for the tutorial! Does this work the same with Macbooks, as well?
+mallory weatherby The steps in the video are only for HP notebooks.
I didn’t have to do this I just had to pop it by the smallest bit and now it works fine because my keys are very deep down so it doesn’t let blades go down it
+Xdniki_gacha_Xxx Glad to know that your issue is fixed.
Is this applicable to all HP laptop?
+jiggs Yes. You can try the steps mentioned under the video on your notebook.
this worked so good!
+Isaiah Perez Glad to know that the video has helped you fix the issue.
I did as said in the tutorial but now the key won't work at all anymore.
Some sites have stated that it might need a few days to dry is there any validity to this?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the keys of your notebook.
I will do my best to assist you.
As the issues till persist, this looks like hardware issue, and you might have to get the printer serviced.
So, I would recommend you to contact regional support for repair options.
Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - hp.care/6052mDkP4
Regards,
HP Support
Thanks alot!
I don't even use the main keybroad but it's stuck on P note
+Khanh Lam Glad to know that the video was useful to you!!
@@HPSupport my laptop locked the battery to 80%
Can you help me (Elitebook 850 G4)
I have HP ProBook 450 G7 8VU65EA#ACB. Is there any way to fix keys falling off?
Or wrong keys clicking (as example I press arrow or shift or touchpad but some letters printed).
Or how can I throw context menu? Fn+GrayCtrl would be nice but no way to set hotkeys?
Or it can be more quietly because some people working from home where small babyes can sleep.
Or maybe HP can adjust space between F* groups like on normal keyboards? Because now blind typing doesn't work - no any way to tactility find required key.
Or maybe HP can break hands of designer who moved POWER button into middle of keyboard for new series?
Or maybe they do some series not for lefthanders? Because now most of ports at right side where I prefer to have MOUSE.
Hi Ruslan, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the keypad.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3s8dTjl
Binu - Social Media Tech Support
Is it possible to remove key from spectre folio laptop. On Key stucked.. Laptop is brand new.. Used not more than 10 days?
+hrvoje ćurčić On the page 38 of the maintenance and service guide, you will find the process of how to replace the key board
HP Spectre x360 Convertible PC Maintenance and Service Guide
The link below may help too:
HP Notebook PCs - Notebook Keyboard Troubleshooting (Windows)
I Love you HP ❤️
+Computer World You're welcome!!
My HP laptop's small button is not snapping back right in its original place,😕😕😕
Shall I glue it on the rubber part?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the keys of your notebook.
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu_HP Social Media Tech Support
What about a HP Laptop whose battery is fixed and not removable without opening the case? Can I still fix the key either way?
+Mario Berlusconi Follow these steps to clean the keyboard on HP notebooks:
- Turn off the computer, and then disconnect all cables.
- If the notebook has a removeable battery, slide the battery release latch, and then remove the battery.
- On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key.
- Lift the key, and then use your finger to hold it in a lifted position.
- Slide the blade under the opposite side of the key, and then pry up to remove it.
- The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard.
- If possible, do not remove the mechanical assembly from either the key or keyboard.
- They can be cleaned while still attached.
- If available, spray the area with compressed air to remove any loose debris.
- Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard.
- If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it.
- Wait 30 seconds to allow the area to dry.
- To reinstall a key, slide the front of the key into its original position and press down until it snaps into place.
- Slide your finger up the key and press down on all four corners to attach the contact points.
- If you previously removed a battery from the laptop, reinstall it.
- Reconnect all cables, and then turn on the computer.
- Open Notepad or another word processing application and test your keyboard.
- If the keys still stick, repeat the process to clean the areas again.
Will this work on lenovo notebook computer please tell me
+Sudiksha Desai We have tested the steps mentioned under the video on HP computers. We would not be able to comment whether it would work on other brands.
will i be able to put the keys back to its place if i get them out?
+Urö memer 31 Please refer to the instructions under the video to fix this issue.
will this work on other branded laptops and all in one's?
+More Carlos These steps are tested on HP notebooks. We would not be able to comment whether it will work on other brands.
Um Im not sure if my HP laptop is just a bit dodgy but the white frame of the key won't clip back to the black key cover.
+Rebecca Santin Follow these steps to clean the keyboard on HP notebooks:
- Turn off the computer, and then disconnect all cables.
- If the notebook has a removeable battery, slide the battery release latch, and then remove the battery.
- On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key.
- Lift the key, and then use your finger to hold it in a lifted position.
- Slide the blade under the opposite side of the key, and then pry up to remove it.
- The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard.
- If possible, do not remove the mechanical assembly from either the key or keyboard.
- They can be cleaned while still attached.
- If available, spray the area with compressed air to remove any loose debris.
- Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard.
- If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it.
- Wait 30 seconds to allow the area to dry.
- To reinstall a key, slide the front of the key into its original position and press down until it snaps into place.
- Slide your finger up the key and press down on all four corners to attach the contact points.
- If you previously removed a battery from the laptop, reinstall it.
- Reconnect all cables, and then turn on the computer.
- Open Notepad or another word processing application and test your keyboard.
- If the keys still stick, repeat the process to clean the areas again.
Can you try it with a hp probook? I really need help right here
Hi Kaoutar, thanks for contacting HP Global Social Media Support!
Please try the steps mentioned under the video on your notebook and let us know how it goes!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
I have elite x2 1013 g3, can I do the same on its keyboard?
+Szczepan Jasiński Yes. You can try the steps mentioned under the video on your notebook.
I broke my switchers is there any chance for replacement ?
+Alaa Zaytoun Please contact our phone support team to fix this issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
My arrow key is not fitting back in from the left hand side. Is there any reason this might be happening?
Hi Ritvick, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your notebook as the arrow key is not fitting back.
Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - hp.care/3rNni2x
Binu-HP Social Media Tech Support
HP envy 360 should be fixed like this?
+Eugene Subbotin Yes. You can try the steps mentioned under this video on your notebook.
Sir,
My number keys are not working so should I follow the same steps which you showed up in this video
+shrawan vishwakarma Use this information to troubleshoot common keyboard problems on notebook computers: bit.ly/2Njz39v
Great Tutorial!
Really helped🤗
+Manasa Karanam Glad to know that the video has helped you fix the issue.
i hope u will answer but i have a issue with a button that sometimes time with no stop and it even makes my laptop sleep. my capslock stopped working long ago but ive been fine. but now a button works and doesnt work when i want it too. the letter after z wow now it work but sometimes doesnt. im thinking i gtta clean all keys maybe tho not stuck . sshould i?
+DarkSharkBark Follow these steps to clean the keyboard on HP notebooks:
- Turn off the computer, and then disconnect all cables.
- If the notebook has a removeable battery, slide the battery release latch, and then remove the battery.
- On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key.
- Lift the key, and then use your finger to hold it in a lifted position.
- Slide the blade under the opposite side of the key, and then pry up to remove it.
- The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard.
- If possible, do not remove the mechanical assembly from either the key or keyboard.
- They can be cleaned while still attached.
- If available, spray the area with compressed air to remove any loose debris.
- Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard.
- If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it.
- Wait 30 seconds to allow the area to dry.
- To reinstall a key, slide the front of the key into its original position and press down until it snaps into place.
- Slide your finger up the key and press down on all four corners to attach the contact points.
- If you previously removed a battery from the laptop, reinstall it.
- Reconnect all cables, and then turn on the computer.
- Open Notepad or another word processing application and test your keyboard.
- If the keys still stick, repeat the process to clean the areas again.
@@HPSupport i see ty. If my key somehow types itself after ive done this then what do i do?
Epic fix, THANKS!!!
+ZAITOUN MARIX I am glad to know that the video has helped you fix the issue.
My issue is that my HP Omen 15-cE has sticky keys, and i'm planning on cleaning that. Will this tutorial work to safely remove, clean and re-install the keys on this notebook?
+Ramiro Masseroni Yes. You can try the steps mentioned in the video and let us know how it goes.
@@HPSupport Alright. I trust in your word 👍
Hello , I'm having an issue with my keyboard.
They key D is , not exactly stuck , it types the letter D but it 'blackouts'
meaning sometimes decides to not work.
I'm not sure how am I supposed to fix this
+Rammy Use this information to troubleshoot common keyboard problems on notebook computers: bit.ly/3fCLMk0
hi can you help me fix my w key problem everytime i hold it and then release it takes some time to stop pressing and when i need to press it again it doesnt work and works again some time pls reply
+Hamza Guiling Follow these steps to clean the keyboard on HP notebooks:
- Turn off the computer, and then disconnect all cables.
- If the notebook has a removeable battery, slide the battery release latch, and then remove the battery.
- On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key.
- Lift the key, and then use your finger to hold it in a lifted position.
- Slide the blade under the opposite side of the key, and then pry up to remove it.
- The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard.
- If possible, do not remove the mechanical assembly from either the key or keyboard.
- They can be cleaned while still attached.
- If available, spray the area with compressed air to remove any loose debris.
- Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard.
- If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it.
- Wait 30 seconds to allow the area to dry.
- To reinstall a key, slide the front of the key into its original position and press down until it snaps into place.
- Slide your finger up the key and press down on all four corners to attach the contact points.
- If you previously removed a battery from the laptop, reinstall it.
- Reconnect all cables, and then turn on the computer.
- Open Notepad or another word processing application and test your keyboard.
- If the keys still stick, repeat the process to clean the areas again.
@@HPSupport my keyboard is clean i think something is damaged plus im only 12 ty for ur time tho
Are HP 15s keyboard key removable?
Hi Saurav thanks for contacting!
I understand that you need whether you can replace the key of your notebook.
I will do my best to assist you.
We support replacing keyboard not keys.
Binu - Social Media Tech Support
will this process is same for the keyboard with backlit keys?
+parikshith bekal May I know the complete model number of your notebook so that we can check the details for you?
@@HPSupport hp pavilion 129tx
Can you make a tutorial on how to put back loose keys? My laptop just got its N key removed by accident and want to know how to put it back on.
+zeg Wind Please refer this document to know about replacing a key: bit.ly/2E8YLMM
hello, i have the same problem. everything is correctly attached, but, the button wont get back
So...can this still be done if your notebook doesn't have a removable battery? or atleast one thats not as accessible as the one shown in the video.
+Zed Hunter May I know the model number of your notebook so that we can check the details for you?
15-cb023
Is this solve my double clicking and not working keys problem
+Deep Virk Please follow the guidelines under this document to fix this issue: hp.care/2pt2jfN
Can I do this with an hp model 15t-bs000 laptop, or can I not remove the keys on this model?
+Jogie You can try the steps mentioned under the video on your notebook.
I need help, my HP Zbook 15 G3 mobile workstation’s S key is sticking out and if I put it back and try pressing the key it just will stick out again. Please help me.
Hi there, thanks for contacting!
I understand that you are experiencing an issue with your computer as the key is sticking.
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu - Social Media Tech Support
hey i have a question when i opened my key the black cone thingy is not glued i think thats why my w key is broken what should i do?
+Hamza Guiling Please contact our phone support team to fix this issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
hp you ae the best
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
I have a brand new laptop purchased about a week ago. Since unboxing the L key is hard to press. What to do?
+Muneeb Khan Follow these steps to clean the keyboard on HP notebooks:
- Turn off the computer, and then disconnect all cables.
- If the notebook has a removeable battery, slide the battery release latch, and then remove the battery.
- On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key.
- Lift the key, and then use your finger to hold it in a lifted position.
- Slide the blade under the opposite side of the key, and then pry up to remove it.
- The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard.
- If possible, do not remove the mechanical assembly from either the key or keyboard.
- They can be cleaned while still attached.
- If available, spray the area with compressed air to remove any loose debris.
- Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard.
- If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it.
- Wait 30 seconds to allow the area to dry.
- To reinstall a key, slide the front of the key into its original position and press down until it snaps into place.
- Slide your finger up the key and press down on all four corners to attach the contact points.
- If you previously removed a battery from the laptop, reinstall it.
- Reconnect all cables, and then turn on the computer.
- Open Notepad or another word processing application and test your keyboard.
- If the keys still stick, repeat the process to clean the areas again.
My shift key and alt button are not fitting back, they remain open from bottom side. how can i fit them back perfectly
Hi Ubaid, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience, in order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Akhil_HP Social Media Tech Support
My 2018 HP 15 x360 Spectre spacebar is sticking and has a different configuration. How to fix?
+Argonaut0 Follow these steps to clean the keyboard on HP notebooks:
- Turn off the computer, and then disconnect all cables.
- If the notebook has a removeable battery, slide the battery release latch, and then remove the battery.
- On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key.
- Lift the key, and then use your finger to hold it in a lifted position.
- Slide the blade under the opposite side of the key, and then pry up to remove it.
- The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard.
- If possible, do not remove the mechanical assembly from either the key or keyboard.
- They can be cleaned while still attached.
- If available, spray the area with compressed air to remove any loose debris.
- Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard.
- If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it.
- Wait 30 seconds to allow the area to dry.
- To reinstall a key, slide the front of the key into its original position and press down until it snaps into place.
- Slide your finger up the key and press down on all four corners to attach the contact points.
- If you previously removed a battery from the laptop, reinstall it.
- Reconnect all cables, and then turn on the computer.
- Open Notepad or another word processing application and test your keyboard.
- If the keys still stick, repeat the process to clean the areas again.
Some keys of my hp laptop stopped working (space ,V,M5,6)after I cleaned it with laptop cleaning liquid .Is there any way I can fix those keys or do I need to replace the whole keyboard?
+Aqila Usrat Please refer to the instructions mentioned under this document to fix the issue: hp.care/2oYlKB6
Bless your kind soul
+beth I am glad to know that the video has helped you fix the issue.
@@HPSupport I was on the verge of panicking and but then this handy dandy video saved the day!
I just want to double check if this is still applicable, or if the key attachments are different now
+Kang Sameda You can try the steps mentioned under the video on your notebook,
My No.3 key isn't working. What could be the cause of this? Should I pop it open to clean or check for any defect? It won't open when I tried and I'm scared of forcibly popping it open because I'm afraid I might break it.
+Ryan Ramsay Use this information to troubleshoot common keyboard problems on notebook computers: bit.ly/3fCLMk0
@@HPSupport hi, i cannot download it 🥺
Thank you
+Mitchell6480 Welcome!!
How do you know if your keys are removable? I don't want to force too much and then wreck my keyboard
+Zad Follow these steps to clean the keyboard on HP notebooks:
- Turn off the computer, and then disconnect all cables.
- If the notebook has a removeable battery, slide the battery release latch, and then remove the battery.
- On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key.
- Lift the key, and then use your finger to hold it in a lifted position.
- Slide the blade under the opposite side of the key, and then pry up to remove it.
- The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard.
- If possible, do not remove the mechanical assembly from either the key or keyboard.
- They can be cleaned while still attached.
- If available, spray the area with compressed air to remove any loose debris.
- Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard.
- If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it.
- Wait 30 seconds to allow the area to dry.
- To reinstall a key, slide the front of the key into its original position and press down until it snaps into place.
- Slide your finger up the key and press down on all four corners to attach the contact points.
- If you previously removed a battery from the laptop, reinstall it.
- Reconnect all cables, and then turn on the computer.
- Open Notepad or another word processing application and test your keyboard.
- If the keys still stick, repeat the process to clean the areas again.
how do i do this on an hp x360 spectre. the key board seems very delicate.
+Magda Jeznach Please follow the guidelines under this document to fix this issue: hp.care/2oYlKB6
Thanks! That's super useful.
+Thomas Maughan I am glad to know that the video was very useful to you.
+Thomas Maughan I am glad to know that the video was very useful to you.
How to buy only key my laptop keyboard button phisicaly damage hp 15da 0410tu
+Nazrana Studio Only Sad You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.