"Tailor your services to the customer's needs and pretty much adapt to the situation." That's what I got out of it- AWESOME ADVICE! Happy I subbed to your channel!!! Keep up the great work!!!
I dont necessarily want to start a detail business, but I am impressed with your presentation skills and how well you understand customer service. Subscribing now.
Detail Groove I managed customer service for an Idaho state agency. I have a couple of side businesses but havent really decided what to commit to. I find that most businesses lack reasonably good customer service. It all starts at the top and I think most people are tolerant of higher prices and other issues if there is great customer service. Some people seem to be born with that skill, for the rest of us its a challenge to put the customer first. You treat your viewers like customers and you have a gift.
Thanks for the kind words! And yes, VERY TRUE! I'd say 80% of businesses do not care about the customer. And yes, that all starts with leadership from upper management. This is one of the better books I've read on customer service: www.amazon.com/Secret-Service-Systems-Unforgettable-Customer/dp/0814471714
As far as headlight rest goes, I'd suggest getting some practice lenses first to perfect your technic and experiment on. Get some old Headlights along side the highway from previous accidents, rummage thru body shop trash bins, go to a junkyard and get some bad ones for a discount or advertise on 5 mile for crap lights pay $5 a light maybe...or CL.
I would just practice on friends/family member cars. As long as you're taking your time and you're following a system, it's going to be difficult to completely trash some headlights. Although that's just my opinion!
This might be asking too much but you wouldn't happen to have a list of what you use for which part of the car would you? Meaning a list for exterior, list for interior, engine cleaning. I don't want to create another task just thought I'd ask and see if you do. I want to offer interior and exterior with as much options as I can but don't want buy a ton of unnecessary things I'm seeing from Google
When you're first starting off, you don't want to offer as many services as you can. Start off with a few and work off of that. I recommend interior cleaning, engine cleaning, wash, and wash and wax services. That's it. Here's a list of some of the tools and products I use: detailgroove.co/resources/
You can essentially do it to all forms of exhaust tips. In a general sense, exhaust polishing would mean just make it look better than the current condition. That could mean using a chrome polish on it, or that can mean sanding it down and polishing it up
I always send them a text of my package/services, gives them time to look it over instead of them trying to understand what I'm saying through the phone, and they figure out what package/services are best for them.
I would not recommend that. I would get trained for better skills but not for a certificate that justified why I can be a detailer. Start learning on your own on personal cars
You're welcome! It really depends on a few variables: What city you're in (economies different greatly), the type of services and the quality of services you offer, the type of people you're attracting (how much they value the service and the money they have to spend)
Hello! Started thinking about doing mobile detail. I have a brother that works at a car wash and he has his own products. If you had someone like my brother would you consider asking for help? Or just do it solo? Thanks! Keep up the vids
Well I do all my details solo (as do many others professional detailers). If you know how to manage their work ethic and ensure they're going to do a high quality job, go for it and work with them
I have 2 videos on this subject. Although I do need to make a more current version: th-cam.com/video/Ad0l_srUrXU/w-d-xo.html and th-cam.com/video/08mKAt2jalw/w-d-xo.html
Im only a teenager but I have lots of dreams and have made plans for my future. I want to become a captain. But cars are my true passion, so When I am 3rd Captain, or 2nd captain of a ship (3rd, 2nd Captains are paid very very well in Greece), I want to save money and open my auto detailing (and vinyl wrapping) business. (If the business doesn't go well I will have some money from my other job) What do you think of this? I want to take some courses for this but I wont be able to work full time at the business because I will be on the ship for 6 months a year. What's your opinion? Go for it or forget it? Thanks and by the way great vid!
@@DetailGroove I must of read it wrong and misunderstood. I would like to see a video on how to make your own website. Or a video on your worst customer. Great videos keep them coming. I downloaded it and I'll probably use some of the servi- ces.
Great video! Just made the decision to start my detailing business and so far have done 3 cars so far! Very fun to do, also! The link for the guide didn't work that well for me. Is there anywhere else I can find it?
I've enjoyed your videos. I do side jobs for neighbors and family. I have a question, though. When scheduling a customer, should I ask the customer how much theyre expecting to spend? I wonder if that's wise, or if it leads down the wrong road as far as profits are concerned.
No, never that. Better to hear what they want, recommend a service, and give them a price. If it's too much, then ask what budget they want to work under and tailor services to fit said budget
Here are a few videos I've made that can help you out with pricing : th-cam.com/video/RA-QlzdId20/w-d-xo.html th-cam.com/video/Ad0l_srUrXU/w-d-xo.html th-cam.com/video/08mKAt2jalw/w-d-xo.html th-cam.com/video/grc-WIHW-Ss/w-d-xo.html th-cam.com/video/lA-23t2TxKM/w-d-xo.html th-cam.com/video/X-X_dwC6fJI/w-d-xo.html th-cam.com/video/blgoU_sHnBw/w-d-xo.html
@@DetailGroove Have basic washes, add things "a la carte".... Communication is important to know what to add and what not to add! LOL! I was descriptive without adding subject premises... Sorry...
7:10 if you want to just see the 9 services!
Took that long
Bro he really took thag long thank you for saving me time!
Cheers
Lol
Getting board already, just get to the 9 services.
"Tailor your services to the customer's needs and pretty much adapt to the situation." That's what I got out of it- AWESOME ADVICE! Happy I subbed to your channel!!! Keep up the great work!!!
On point!
Thank you for simplicity. People love to complicate it. Your great dude
Awesome! Glad to help
I dont necessarily want to start a detail business, but I am impressed with your presentation skills and how well you understand customer service. Subscribing now.
Haha awesome! I'm a huuggeee advocate of creating an amazing customer experience. Do you run your own business?
Detail Groove I managed customer service for an Idaho state agency. I have a couple of side businesses but havent really decided what to commit to. I find that most businesses lack reasonably good customer service. It all starts at the top and I think most people are tolerant of higher prices and other issues if there is great customer service. Some people seem to be born with that skill, for the rest of us its a challenge to put the customer first. You treat your viewers like customers and you have a gift.
Thanks for the kind words! And yes, VERY TRUE! I'd say 80% of businesses do not care about the customer. And yes, that all starts with leadership from upper management. This is one of the better books I've read on customer service: www.amazon.com/Secret-Service-Systems-Unforgettable-Customer/dp/0814471714
I just downloaded your guide this is going to help me out a lot Thank you.
I think it's the first time I find someone giving out gold information.
Haha- thanks for the kind words Carlos!
Dude, I'm glad I found your channel, thanks for all your advice.
You are VERY welcome!
Great video buddy exactly what I’m trying to figure out right now!
You're a dead ringer for Pedro Sanchez...I bet you've heard that once or twice! Awesome video! Keep shining!
Hahaha yes- I have heard it multiple times. Thanks for the kind words!
Man your videos help me so much I’m opening my own detailing shop and man I tell you why you’re really really knowledgeable keep up the great work🤙🏻
how’s it gone so far dude?
I could spend a whole day watching all your videos...so much knowledge thanks man...would love to get in touch
Thanks for the kind words! And yeah, that's not hard lol. I give my email address out all the time: oscar(at)detailgroove(dot)co.
Subscribed! I am currently working on getting started. Thanks man. You rock!
You're welcome!
Great video dude! That guide is nice! thanks for all that info.
That's what I'm here for. And Im not close to stopping :)
I'm just starting my detailing company and this is very very useful thank you for this video. 👍🏼😁
YOU'RE WELCOME!
Nuni Jr same here!!
how’s it gone so far dude?
You just earned yourself a new subscriber. Thanks for the info!
Thanks for watching!!
THANKS FOR THE GUIDE BRO! LOVE THE HUSTLE!
Glad you enjoyed it George!
this is premium info!! Greatly appreciated!!
Literally is Literally his favorite word 🤣
As far as headlight rest goes, I'd suggest getting some practice lenses first to perfect your technic and experiment on. Get some old Headlights along side the highway from previous accidents, rummage thru body shop trash bins, go to a junkyard and get some bad ones for a discount or advertise on 5 mile for crap lights pay $5 a light maybe...or CL.
I would just practice on friends/family member cars. As long as you're taking your time and you're following a system, it's going to be difficult to completely trash some headlights. Although that's just my opinion!
That HHR is so bad ass. Love those hubcaps.
thanks! actually have had the hubcaps off for a while lol
great info!
keep up the good work
THANKS!
Thank you for the tips and advice. Great video.
No problem Brandon :)
Having the ability to just say no sometimes is good.
YEP!
another great video oscar
I'm trying my best!
Great video, thanks for the info 🤘🏽💯
You bet Johnny
Thanks kiddo. Nice info
you bet!
This might be asking too much but you wouldn't happen to have a list of what you use for which part of the car would you? Meaning a list for exterior, list for interior, engine cleaning. I don't want to create another task just thought I'd ask and see if you do. I want to offer interior and exterior with as much options as I can but don't want buy a ton of unnecessary things I'm seeing from Google
When you're first starting off, you don't want to offer as many services as you can. Start off with a few and work off of that. I recommend interior cleaning, engine cleaning, wash, and wash and wax services. That's it. Here's a list of some of the tools and products I use: detailgroove.co/resources/
thanks for the wisdom mister!
You're welcome!
This is awesome
Thank you so much for the info!!!!!!
Trying to get everyone else up and running!
Yep most customers consider a wash and wax a full detail, anything more does through them off
Haha yup! That's basically how it goes
Thank you so much
I was a window tinter for 9 years, so i offer that as well. Mo money
I'm good with replacing light bulbs, could add thst too!
@@midnightmystery544 good one, along with tire check and inflate when needed
@@nathane2243 Always!
If I clean below the trunk liner, I usually air up the spare, clean and dress it!
New subscriber right here 👀👀
THANKS!
Never thought about exhaust polishing. Do you mean like a chrome tipped exhaust or a standard steel exhaust pipe? Do you have a video on this?
You can essentially do it to all forms of exhaust tips. In a general sense, exhaust polishing would mean just make it look better than the current condition. That could mean using a chrome polish on it, or that can mean sanding it down and polishing it up
I always did it on my cars...
All this free top advice I feel like I'm robbing you 😁thanks again 👍🏻
hahah NO! That's my goal with this channel- to help as many other detailers :)
What camera are you filming with. So clear. Thank you sir
king David 77 I think the least we can do is subscribe and like.
So In the wash and wax is interior cleaning included in that package
Hey thank for all this info. But i been trying to download the guide but it wont let me doit.
Hmm, shoot me an email to oscar(at)detailgroove(dot)co
I always send them a text of my package/services, gives them time to look it over instead of them trying to understand what I'm saying through the phone, and they figure out what package/services are best for them.
As long as it works for you! I personally would not take that route. But if it works, keep doing it :)
Great advice
Hello Oscar, I keep trying to download the pricing guide but it doesnt send to me... any idea why? Thanks for your help by the way. Vids are awesome.
Thanks for the kind words! Send me an email to oscar(at)detailgroove(dot)co and I'll send em your way!
Would you recommend getting certified to begin detailing. If so is there a certain online source you may know of?
I would not recommend that. I would get trained for better skills but not for a certificate that justified why I can be a detailer. Start learning on your own on personal cars
3 year old video and still a good one.
Thanks for the Guide! what would you say the price range for $, $$, and $$$ be?
You're welcome! It really depends on a few variables: What city you're in (economies different greatly), the type of services and the quality of services you offer, the type of people you're attracting (how much they value the service and the money they have to spend)
Hello! Started thinking about doing mobile detail. I have a brother that works at a car wash and he has his own products. If you had someone like my brother would you consider asking for help? Or just do it solo? Thanks! Keep up the vids
Well I do all my details solo (as do many others professional detailers). If you know how to manage their work ethic and ensure they're going to do a high quality job, go for it and work with them
I️ wanting to start my detail business next year , to start off with my products can I️ use Walmart products get going ???
Of course you can
great video
THANK YOU!
Hi. I can't download the file. The download button seems to be inactive.
Say if a person wanted make a small investment into your company how would we go about doing so?
None of these links take you to that page with detailing services 🤔
thanks for videos
You're welcome!
is there any way you could talk about prices and how the charge
I have 2 videos on this subject. Although I do need to make a more current version: th-cam.com/video/Ad0l_srUrXU/w-d-xo.html and th-cam.com/video/08mKAt2jalw/w-d-xo.html
Im only a teenager but I have lots of dreams and have made plans for my future. I want to become a captain. But cars are my true passion, so When I am 3rd Captain, or 2nd captain of a ship (3rd, 2nd Captains are paid very very well in Greece), I want to save money and open my auto detailing (and vinyl wrapping) business. (If the business doesn't go well I will have some money from my other job) What do you think of this? I want to take some courses for this but I wont be able to work full time at the business because I will be on the ship for 6 months a year. What's your opinion? Go for it or forget it? Thanks and by the way great vid!
Thanks for the email!
😂😂
Can you please share your total car services offers????
Click the link in the desription box. You can download it there
Detail Groove thanks mate
You're welcome!
good video but the download didn't work for me either
Uh oh.. shoot me an email to oscar (at) detailgroove dot co and I'll try and see what's up!
Can you re-upload the 9 services? I followed the link and got this: Oops! That page can’t be found.
Where do you make your shirts?
I don't really use business shirts anymore. The first (and last set) I made was about 3 years ago
Detail Groove why don’t you use them anymore?
Aside from feeding your ego and making you look "professional, doesn't really do much for you
the link on the services download is not working
Hey i been trying to download it but i havent recived anything yet
Hmm.. did you check your spam? Send me an email to oscar(at)detailgroove(dot)co if you still don't have it
What are three tumors struct
what?
do you live in Houston bro?
Yes
The 9 service download is not
free. I didn't know I would have
to pay for it.
Lol, you don't have to pay a dime for it. Where do you see this?
@@DetailGroove I must of read it
wrong and misunderstood. I
would like to see a video on
how to make your own website.
Or a video on your worst
customer. Great videos keep them
coming. I downloaded it and I'll
probably use some of the servi-
ces.
I LOVE YOU
How do you remove a mildew smell
Yikes- that's a lot of work!
Find the source of mildew and makes sure its dry and if you have a ozone generator then that should help
Where i can download?
Description box
The download of the 9 services don't work
CRAP. Did you ever get em??
@4:30 why not just say “tire shinny” plastics sticky and shinny hahaha
Ahaha
Great video! Just made the decision to start my detailing business and so far have done 3 cars so far! Very fun to do, also! The link for the guide didn't work that well for me. Is there anywhere else I can find it?
Dang, I'm sorry about that. Shoot me an email to oscar(at)detailgroove(dot)co with the email you used and I'll look into it
Is the download free?
100%
I've enjoyed your videos. I do side jobs for neighbors and family. I have a question, though. When scheduling a customer, should I ask the customer how much theyre expecting to spend? I wonder if that's wise, or if it leads down the wrong road as far as profits are concerned.
No, never that. Better to hear what they want, recommend a service, and give them a price. If it's too much, then ask what budget they want to work under and tailor services to fit said budget
Your app isn't working
How do you price these start off price PLEASE message back
Here are a few videos I've made that can help you out with pricing :
th-cam.com/video/RA-QlzdId20/w-d-xo.html
th-cam.com/video/Ad0l_srUrXU/w-d-xo.html
th-cam.com/video/08mKAt2jalw/w-d-xo.html
th-cam.com/video/grc-WIHW-Ss/w-d-xo.html
th-cam.com/video/lA-23t2TxKM/w-d-xo.html
th-cam.com/video/X-X_dwC6fJI/w-d-xo.html
th-cam.com/video/blgoU_sHnBw/w-d-xo.html
Communication with customer via a la carte services... Ok...
What
@@DetailGroove Have basic washes, add things "a la carte".... Communication is important to know what to add and what not to add!
LOL!
I was descriptive without adding subject premises... Sorry...
How much did your hhr cost you? You should do car review lol
haha- I think I made a review on it already. I think it was $13000
@@DetailGroove let me try to find it !
Do you have a black eye??
hahahaah.. it's my pimple. I noticed that too
Detail Groove girlfriend's and wifes, always go for the eyes...pimple...no...😂
Two Brothers Auto Detailing Next video gonna be “how to deal with customers who don’t pay”
this is legit
Thanks a lot!
Just got a blank email
Shoot me an email to oscar(at)detailgroove(dot)co
Detail Groove ok cool sent one to you
That's technically 10
Nice
If they don't know what water based solutions are... they're probably 6 years old and shouldn't own a car?
Or maybe they're just getting into detailing and are on step 0 of their journey of learning things about automotive detailing?
MsYohi not everyone is an expert when starting out
Good videos learning alot...🤔..don't test me.
Haha that's good!
Your hair looks funny bro. Just a heads up
haha- preciate the lookout
Did you get in a fight
ahahahha... yeah, I think it's my pimple causing that?? lol