Good that your car wasn’t the initial Guinea pig. I have an interesting windshield story. My model 3 is 4 years old, got it during their “production hell” time period. When delivered, I noticed an etching on the corner interior of the glass. I still took delivery and the technician noted the defect in the system and recommended me to just wait maybe a year to replace it due to limited spare parts. A year later, and after a rock chip I had it replaced by Tesla under warranty, no questions asked! They kept their promise to replace it at zero cost to me.
I used to work for Progressive doing auto claims. Next time just file a claim then have everything fixed at Tesla and then turn in the bill to Progressive. Before you have it fixed, call and speak with the adjuster and let them know what you're doing so they can document the file.. easy peezy. Progressive will reimburse you for the camera calibration. Just email the bill to them. Great video!!
Thank you 🙏 Yes, that’s what they said to do. But I also have to pay Tesla the $1,000 then wait for the check from Progressive. So it just seemed like too much trouble. This was definitely the easier route. Thankfully Safelite actually did a great job.
My insurance guy gave me a tip. Set your comprehensive deductible to the lowest your insurance company will allow (Tesla insurance will go down to $100). It was only about $10/month increase to go from $1000 to $100. It sounds like you might be replacing your windshield often due to the roads you travel on.
Excellent, very informative video. Thank you! I too had to replace the windshield on my 22 MY. I took it to our local Tesla SC; $1,274 for replacing it. I also had to replace the ceramic-30 window film installed on the windshield (it keeps a lot of the heat out.) Total replacement cost windshield and film: $1,500+. Perhaps other have commented on another option: auto insurance glass coverage. I paid $0 out-of-pocket for these repairs because I added Safety Glass Coverage for my Tesla to my auto insurance policy. It costs $232/year WITH NO DEDUCTIBLE! It covers every piece of glass on my Tesla from headlight to windshield to windows to roof (much pricier to replace) to mirrors, and window film replacement also. And no questions asked, no hassle whatsoever.
Similar situation when I replaced the windshield in our 2021 Y. Initially went to the Tesla app and scheduled the repair and got a date for the repair, then 2 days later they called and said "we don't do glass replacement." They told me they usually refer people to Sir Glass or Safelite. So I set it up with Sir Glass. Then we had to wait a month for the shop to get the glass from Tesla. Total cost was $1495 for the windshield and $500 for the install. Progressive paid everything above my deductible. In Oregon, you can take your car to any repair shop you choose...not sure it that is the same in Texas. So I didn't have to get an ok from Progressive, just had to inform them of my decision. Sure was a relief tho. Oh, btw, you can do the re-calibration as you drive the car home from your appointment. Car icon->Service->Camera Calibration->Clear calibration, then the car recalibrates as you drive. Takes about 15-20 minutes.
Great job and very useful reference for the future (fingers crossed I don't need it). Your "reaction" to finding out your windshield would be the first was exactly what mine was as I watched you. Priceless. Glad it was done by someone with experience. Your puppy was sweet as heck. So interested in what you were doing but after the rain...sleepy time. Glad this all worked out. Hope your Texas highway doesn't conspire again against your beautiful new pristine windshield.
Getting mine replaced next week. Using Tesla insurance. Was quoted $1206 for the windshield replacement, Tesla insurance brought it down to $798. I have a $1k deductible, but I dropped it to $500. Too little, too late. Safelite wouldn't touch my '21 M3. I'm in Fort Worth.
Well, good question. I actually just got all those answers today after I released the video. I was going to have Tesla do it, because safelite won’t do it. Then I talked to Tesla and they showed me how to do it myself. So I made a tutorial video recalibrating them myself today that I’ll release soon;) If you pay Tesla to do it, it’s $21.00
Yes, USAA was great. Just a little more expensive than Progressive, but USAA had WAY better people on the phone!!!!!! Progressive people are so annoying on the phone! That’s why I actually tried the app, and it worked!!
How timely! My Model 3 got hit by a rock 2 months ago, I didn't realize I had to fill it fast, a few days later a big crack grew. Cost $1540 CAD to replace it. My insurance deductible is $1000 (lowest!). Then, last week another big loud hit on the highway! Crack formed in minutes!!! I've driven for 20+ years and never had to replace windshield ever. Now twice in a year. Forums state many Model 3 owners also had this happen. Are Tesla's glass more fragile? I'm looking into protective films.
That’s horrible. Same thing basically happens to me. I got so many chips. I’ve never got chips like this in any other car. I don’t understand it. I don’t know if it’s thinner glass or the shape of the car that scoops up rocks and throws them right on the glass. But most people in my city have broken windshields on other cars too so I know our roads are a main factor for sure.
I cracked my Model Y windshield. I called my insurance agent - State Farm - and they arranged to have the windshield changed at my home. All I paid was the $100 deductible. I live in California...perhaps insurance companies are under different laws in other states.
You are so lucky!!!!!! Yeah, I heard in some states they replace it for free!!! Not here. Everybody gets cracked windshields all the time, so no one is gonna foot the bill for that.
Great instructional video SaraJ. Especially with vehicles that have a large windshield Tesla/Lucid. Would work with Tesla to replace windshield. Safelite does a reasonable install, but not perfect especially when it comes to exterior trim. In fact they often do not reinstall any exterior trim. Keep in mind that Tesla is working on windshield improvements.
I’m not sure what you mean by trim. There was trim covering the Winshield before or after install. It’s actually very easy to replace Tesla glass with no trim removal necessary from what I can tell. I could be wrong, but I don’t see any.
Cracked windshields suck! I had to pick up my Model 5 hours from my location or get it delivered for an extra 750. I thought I would just go picked it up and save a bit of money but a rock hit the top glass and chipped it. It ended up cracking. Now it’s gonna be 1700 to get it replaced from Tesla! After i get it replaced imma put a bit of film on the front portion to see if that gives it any perfection.
How's it feel living in my world, Sara? This is my world everyday! Never is it just go in and replace or fix something and I'm done. It's always attached to a bunch of other issues. ALWAYS!!
Rock hit mine in June. Wanting Tesla to replace it so it’s a factory windshield however I’m still waiting for it to be replaced! Apparently they are on back order… agh!
I got a factory OEM windshield from Safelite. It’s EXACTLY the same as the one I that was originally on my car in every way. Same Tesla stamp and everything. So maybe just call them and ask if they have experience and availability.
Excellent video! Informative, entertaining (kinda at your expense - sorry 😂), and a great resource. When it comes to broken windshields, it’s not a matter of “if” for the vast majority of drivers, just “when.” And Teslas have even more glass than nearly very other car, so… Thanks for your terrific videos!
Did you have your cameras calibrated? Was calibration covered by your insurance or did you have to pay out of pocket? How much did Tesla charge to recalibrate the cameras?
At this time, I calibrated them myself. But now there are some serious questions I have about that, even though Tesla told me how to do it and it was easy. I’m wondering if they told me correctly. Now, safelite does the calibration and it is included. Back then they did not do the calibration yet. I will make an updated video when I can find out correct and concrete information. Because I’ve been told 4 different things now between tesla and Safelite. BUT so far I have had good service overall with Safelite. I trust them , but they are still learning about teslas.
I had my tires replaced at a local tire shop which usually does my non-tesla vehicles. The were able to put the new tires on but unable to do a wheel alignment and told me I will have to take it to the service center. As more and more people buy Tesla’s the auto repair industry has to catch up.
Wow. Yes, they will catch up pretty soon I’m sure. There are like 50 times more teslas here in Houston than there were a year ago. I don’t think it will be long before we can take them most places.
I can feel your rage when they told you, your Tesla would be the first. Hell naw was my thought🙅. Sending positive vibes. Glad it worked out in the end. Thanks for sharing.
FWIW. So I went to Tesla for my windshield replacement. I did not need to do any recalibration of my sensors. Autopilot worked pulling out of the service center.
How was it recalibrating the cameras with Tesla? I'm assuming you can still drive in meantime, does it effect auto pilot when the cameras weren't calibrated?
I drove for a few days before I recalibrated the cameras and I had no issues at all. No ghost braking or anything. But probably best to recalibrate just in case. You never know what it misjudge not being properly calibrated. But I didn’t notice any difference.
Did you have to make a separate appointment with Tesla to calibrate your camera? I just got mine replaced in Oregon by Safelite and they calibrated the camera at Safelite. I actually talked to the tech about the calibration because tesla told me I could do it easily on my own. He said they actually hook up a computer and have the external targets they aim at to make sure the camera is at the right angle. There is a screw on the camera that adjusts the height and angle of the camera than they do the self-calibration method. They gave me a calibration certification also.
Dear Sara. I haven’t had much luck with my Model 3 in the last 3 years. I’ve had 2 breaks on the front windshield and 1 on the glass roof. Total: 2 x 850€ + 1200€ = 2900€. In my opinion, a Tesla hater had to send me a bad spell out of pure jealousy of such a beautiful car. 😀😂🤣. In France, the break deductible is less than €100 but I’m afraid my fee will go up a lot next year. Very good day. Jean Baptiste.
Currently going through the same thing. Unsure whether to go with Tesla or safelite. Did they recalibrate your camera at safelite or did you have to schedule with Tesla?
You can actually just recalibrate the cameras yourself. It’s super easy. I recommend safelite. I’ve been there 3 times now unfortunately, but great work every time. No issues. Here’s how to recalibrate the cameras yourself. It’s only one button. ;) th-cam.com/video/Ig2Dbuq7RgI/w-d-xo.html
Thank you for this! I also have progressive here in Virginia. I have a stone chip, but nice to know about a full windshield. Did you know you can get zero deductible for glass from progressive?
I don’t think I did know you can get a zero deductible, or maybe I did and didn’t want to pay that much. I guess I need to look and see what it would be. Definitely get that chip fixed before winter comes!!!
I've got a $50 deductible from USAA but fixing rock chips is totally free. The insurance companies want to nip those problems in the bud. It saves them money in the long run. Or so I was told.
Well I went to Safelite to have the tiny chip repaired. The tech told me there was a chance of it spreading. As soon as he started with his tool the window cracked. I am now off to Tesla in 3 weeks to have it replaced. Same situation as Sara J described about fronting the cost and getting reimbursed. Progressive was awesome and has already sent me the reimbursement paperwork.
It won’t void the warranty as far as I know. Tesla even tells a lot of customers to get it done at safelite. And when you void the warranty for the car, it’s only for what part of the car is effected. Not the entire car warranty. And since the windshield doesn’t mess with anything, it doesn’t really pose a risk to voiding any warranty.
Farmers,which I use on my other car, uses safelite for glass replacement. However, I read from TMC thst someone said safelite does not handle the tesla glass replacement and refers back to tesla to do; but the would process the claim. Very interesting thou.
Good to hear replacement worked out well. On the Model Y - have you noticed the windshield causes more heat to come through than normal? Maybe all of my other cars had some kind of built-in factory UV protection and so I never noticed it but on my MYP I notice it every time during this last month that I’ve had the car. I have 30% ceramic tint on my front windows and am now seriously thinking of getting 70% ceramic tint on the windshield as the heat it produces is really annoying.
Nothing so far. Comprehensive claims work on a point system with Progressive. So far I haven’t filed enough claims for it to effect my premium. They said if I did it a lot though that it would go up. Or like if you file claims too often or close together.
Well, kind of. They actually subcontract some things. Like cameras for example. They have them put their logo on it for them. Tesla mobile service told me this when my camera had a manufacturer defect and failed. They said the cameras sucked so they contracted a new company to make them. So I actually have two different OEM cameras on my car, from two different manufacturers that are not Tesla but installed by Tesla at factory. Safelite actually orders the glass from Tesla directly. But there are other non OEM windshield manufacturers for Tesla that Tesla does NOT approve of.. so be sure to tell Safelite you only want OEM glass.
@@SaraJAwesome thanks for the correction...sort of, I meant to say that only Tesla will supply the OEM parts and no manufacturer of these parts is permitted to sell directly to customers. That's kinda unique with Tesla versus the older automotive companies... just saying 😜
Has my model 3 one week and already two small chips. Rocks just come out of nowhere for this windshield. Drove the same route for the past three years and got one chip two years ago. Something about the aerodynamics or the height of the car I guess.
Definitely check out the Tesla insurance. It is so cheap!! I pay about $70 per month, $1,000 deductible. Changes about +/-$5 every month depending on how your drive.
Yay! So excited for you! I have Progressive now. But I’ll look into Tesla insurance eventually. What is it costing you for replacement? And if It’s not Tesla doing it, I’ll put out a video asap on how to recalibrate your cameras yourself. Tesla doesn’t need to do it.
I've said it for years: Get the Lowest Comprehensive Deductible you can. It makes minimal impact on your premium, and one cracked windshield can be worth up to 10 years of premium payments. Best of luck!
Great Video. I have Progressive also and good to know about this. I would have thought the deductible would have been waived because your crack was in "line of sight". Most insurance companies waive the deductible when it's broke like this, especially when you use one of their providers. Could be a state thing though...
$499, that’s interesting! I had my Model Y windshield replaced by Tesla for $850 or so with my Tesla Insurance in Ohio. My monthly premium is $45.81 with a 99 Safety Score. How much is your monthly premium from Progressive, if I may ask?
I am in the same exact boat! So glad your experience with Safelite was good. However what is keeping me from replacing my Y windshield with Safelite is apparently you have to recalibrate the cameras and Safelite is telling me that Tesla has to do it, however, they say they will be able to do this at the end of Sept 2022. What was your experience after getting the windshield replaced with Safelite and using AutoPilot or FSD features? - Fellow Houston Driver working with Safelite in Webster near NASA.
I have a resolution for you! I’m releasing the video this week on how to calibrate your own cameras! For free! It’s so easy, and I thought it was so complicated!!!! Just let safelite do the replacement and then you recalibrate the autopilot cameras when you pick it up. It takes 2 seconds to do it. ;) Also, don’t worry. I talked to Tesla and they told me this way is literally all it is. And tesla would charge us $20 to do it.
@@SaraJAwesome great ! I could never get a straight answer to this question. So you did your own calibration and autopilot is working for you? Can’t wait to see the video
Yup! Honestly it’s so easy I feel bad even making you watch the video. It’s just one button. Under service, then cameras. I wish I knew BEFORE I released this windshield video, but unfortunately I myself didn’t get an answer until after I had released it. I had just planned on Tesla doing it and making a video. So it’s that easy! One button then they recalibrate while you drive. It tells you when it’s done too. ;)
Insurance grrrrr. Geico, shopping cart hit my MB is a store parking lot and had a small amount of damage. Turned it in and received a $19 check (big deal). Then they charged me about $1,000 more every 6 months when I bought my Model Y for a claim on a moving accident. Would not adjust the claim. All other insurance companies said the same because it was on my record. Also Safelite in FL damaged the paint on my BMW a few years ago and would not be responsable. Good Luck
In the UK stone chip and need a replacement. Upside most insurers here only charge small amount - around $100, downside there are zero replacement windshields in the UK. Nada, none, zilch. I know they have the glass as thin as possible to reduce weight but basically you give a model 3 a dirty look and it will scratch or dent. I love my car but it is like driving a porcelain doll at 70 miles per hour.
FWIW the Tesla service manuals are currently all available for free on line. You can sign up for a one year subscription for $0. I thought this might help put you at ease but, my goodness, the windshield replacement procedure looks pretty complicated.
Hi Sara, U R doing a great job covering all things pertaining to Tesla. After having the car for a year I find it is still amazing. The next thing I’m gonna ask Elon for is the mileage to be put on the screen so that we don’t have to tap around here and there to see how many miles we’ve used. He did the green light chime. Let’s see if he will do this too.
Sara, love you and your videos. You might want to change your comprehensive deductible to $0. Insurance premium won't be that much more to have that coverage.
Thank you, Bob!!! I appreciate your support so much! Yeah, I’ll have to see how much my monthly payment would go up. I think at the time I was like it wasn’t worth it. But I’ll have to look again. Definitely a good idea with this car. It’s a rock magnet.
It will be free, it will covered by Progressive 100% because it is included with my windshield replacement. I made an appt with Tesla but haven’t done it yet. I’ll make a video about that too. If they charge me, then I’ll have to pay for it and then get progressive to write me a check for whatever I had to pay Tesla.
Guess what?! Just got off the phone with Tesla and I recalibrated the cameras myself! They would have charged $22. But they walked me through it and explained. It’s so easy. How to video coming soon!
I had a similar experience last month at Safelite for my model 3. If I did not know that my windshield was replaced I would not know. The state inspection sticker does not even look different after being transferred nor does a town sticker needed to enter our recycling center. The only clue was that they drove it for a few miles to calibrate the cameras. They had the car for about 3-4 hours and I took Lyft home and a friend drive me back later.
Yeah, I have a broken windshield on my model 3 and model y right now. I just got a 0 deductible total glass coverage with progressive now though. It costs an extra $40 a month, but I can replace any glass on the entire car for free any time now… which seems to be happening frequently in Houston. 🤦♀️
That's crazy cause I am the Tesla auto glass mobile tech here in Houston going all the way from Beaumont to Brookshire to Magnolia and as close as 25 minutes to Galveston And I have been doing it for 2.5 years already, so I'm not sure who was telling people to do that, but whatever is all good
Similar just happened to me, I panicked and had Tesla just do it. Then insurance (GEICO) said I did not follow process correctly and I had to eat the 1200.00, ARGH!! I kind of blame Tesla for not being more ‘integrated’ to this process. But I also would have had a fit if Safelight messed it up or damaged the weatherstripping and more hassles…
I thought I mentioned safelite doesn’t do it. But maybe I forgot. Tesla has to re-calibrate them, and my insurance will cover it 100%. I currently have an appointment with Tesla and will do a separate video on it. It’s only $21.50 for Tesla to do it. But I’m wondering if I can just do it myself by hitting the button. That’s why I haven’t made that video yet. Waiting to hear from Tesla. I should have waited to push this video and included that. Sorry.
I got excited for a while to see that you are really going to try to replace it yourself. But you preferred to shoot a video on how you had it done by mechanics. Such a pitty.
Tesla is supposed to be the only one to service their own vehicles right? Early on when Teslas started getting bigger they tried to replace their own windshields in house. Crates of glass in the deanships. Trained the techs on how to do it. They learned fast that it isn't that easy to replace unless your are experienced in auto glass. Even if its serviced at Tesla they call a auto glass company to come do the work in my experience.
Don't forget Tesla owns their own glass, safelite has to buy the glass from Tesla so they need to make some money on the job. Insurance companies pay glass repair shops a low hourly labour rate.
… “Pray for me and my car…” You’d think that if praying works, then you should have prayed BEFORE your windshield got cracked. So, obviously you skipped that part, so you’ve got no one to blame but yourself - if praying works.
Twice in 3 weeks?!?!?! What the heck?! Are you sure it was debris hitting it, or is it a defect putting pressure on the windshield? Did you really have to replace them? How big was the crack each time?! I need details! This is horrible! I’m so sorry.
@@SaraJAwesome the first time was in November when a tree limb fell on my car in the Walmart parking lot….they covered the windshield and associated dents and scratches in total, good on them. The second was when my wife took a rock from a truck on the interstate. It looked like someone shot it with a BB gun. That one may have been able to repair, but when you pay 70 plus for a vehicle you kind of want it right, we also had tire rash repaired on the two back wheels at $480, I’ve never seen a vehicle so susceptible to tire rash….beyond that we really like the Model Y
Oh man! I am so sorry! Yeah…. I HATE the curbrash thing. I have bought all the stuff to fix my rash, just haven’t wanted to do it. It’s so many steps to prep. And I’m always too busy or tired or it’s bad weather. 😂
What a rigamarole, Sara. Safelite has always done a great job replacing numerous windshields for me… but not (yet) for my Tesla. BTW, I'm sure you figured out it's easy enough to recalibrate your cameras, right? I'd guess the price quotes differed because of what Tesla charges a 3rd party to supply the windshield. In house, of course, they're not charging that markup. I enjoyed seeing Lady Stella! I assume you've got a setup to keep her comfortable and safe in the back seat when you take her with you in the car, true? What I hope now is that you can relish having a clear, unblemished windshield for at least a few months -before some shitwit throws a rock at it again. 😖
Oh! It says I can just do the camera calibration myself in the car… is that true? I thought I had read this a year ago in here and it said to have a professional do it! Maybe that was just for the headlights?!
Oh! You were right! I just called Tesla and I did the recalibration myself! Thanks Mark! Easy 5 minute tutorial video coming soon! I’ll give you a shout out in the video!
Yeah, I've recalibrated mine. Really easy: the car does all the work. You just have to drive. ;) Curious if your new windshield has the little heater wires in front of the camera housing? I guess so if it's a Tesla windshield but I always wondered if Safelite would actually hook those up. Also, I'm in FL and insurance companies are not allowed to charge a dedictible for windshields here. I wonder how that works if you want to pick your own place to do the work though: there may be some restrictions since insurance companies are forced to cover the full cost?
Good that your car wasn’t the initial Guinea pig. I have an interesting windshield story. My model 3 is 4 years old, got it during their “production hell” time period. When delivered, I noticed an etching on the corner interior of the glass. I still took delivery and the technician noted the defect in the system and recommended me to just wait maybe a year to replace it due to limited spare parts. A year later, and after a rock chip I had it replaced by Tesla under warranty, no questions asked! They kept their promise to replace it at zero cost to me.
Thanks for sharing your experience. It's amazing how much better you feel about your car when it looks good.
Yes, it feels new again!
Sara is truly awesome, her voice is so relaxing and her narrations are always detailed and on point. And she truly do love her tesla lol.
Thank you!!!!!!!!! YOU’RE awesome!
I used to work for Progressive doing auto claims. Next time just file a claim then have everything fixed at Tesla and then turn in the bill to Progressive. Before you have it fixed, call and speak with the adjuster and let them know what you're doing so they can document the file.. easy peezy. Progressive will reimburse you for the camera calibration. Just email the bill to them.
Great video!!
Thank you 🙏 Yes, that’s what they said to do. But I also have to pay Tesla the $1,000 then wait for the check from Progressive. So it just seemed like too much trouble. This was definitely the easier route. Thankfully Safelite actually did a great job.
Best part.... just listening to the rain with the pup!
Thank you! I agree actually:)
Great video. I'm so glad that you were able get the windshield fixed.
Thank you!!! Me too!
Love the way you narrated the events. It was entertaining and interesting 👍
Thank you!
Nice video Sara great content congratulations on your 10k 👏😎🇮🇪
Oh what?! I didn’t notice until I saw this comment! Wow! Thanks Mary!!!!!!
Yeah you've had some crazy cracked windshield luck. Love your videos and I always ALWAYS click on your new videos first
Thank you, Steven!!!
My insurance guy gave me a tip. Set your comprehensive deductible to the lowest your insurance company will allow (Tesla insurance will go down to $100). It was only about $10/month increase to go from $1000 to $100. It sounds like you might be replacing your windshield often due to the roads you travel on.
Very good advice! I need to do that. I was trying to be cheap, but it’s not worth it. I know it will get broken again.
Excellent, very informative video. Thank you!
I too had to replace the windshield on my 22 MY. I took it to our local Tesla SC; $1,274 for replacing it.
I also had to replace the ceramic-30 window film installed on the windshield (it keeps a lot of the heat out.) Total replacement cost windshield and film: $1,500+.
Perhaps other have commented on another option: auto insurance glass coverage. I paid $0 out-of-pocket for these repairs because I added Safety Glass Coverage for my Tesla to my auto insurance policy. It costs $232/year WITH NO DEDUCTIBLE!
It covers every piece of glass on my Tesla from headlight to windshield to windows to roof (much pricier to replace) to mirrors, and window film replacement also. And no questions asked, no hassle whatsoever.
Very nice!!!!!! Thanks for sharing! Sorry about your windshield and all that though.
Similar situation when I replaced the windshield in our 2021 Y. Initially went to the Tesla app and scheduled the repair and got a date for the repair, then 2 days later they called and said "we don't do glass replacement." They told me they usually refer people to Sir Glass or Safelite. So I set it up with Sir Glass. Then we had to wait a month for the shop to get the glass from Tesla. Total cost was $1495 for the windshield and $500 for the install. Progressive paid everything above my deductible. In Oregon, you can take your car to any repair shop you choose...not sure it that is the same in Texas. So I didn't have to get an ok from Progressive, just had to inform them of my decision. Sure was a relief tho. Oh, btw, you can do the re-calibration as you drive the car home from your appointment. Car icon->Service->Camera Calibration->Clear calibration, then the car recalibrates as you drive. Takes about 15-20 minutes.
Great video Idea !!! 🙏 INVALUABLE Info !!!
Great job and very useful reference for the future (fingers crossed I don't need it).
Your "reaction" to finding out your windshield would be the first was exactly what mine was as I watched you. Priceless. Glad it was done by someone with experience.
Your puppy was sweet as heck. So interested in what you were doing but after the rain...sleepy time.
Glad this all worked out. Hope your Texas highway doesn't conspire again against your beautiful new pristine windshield.
Getting mine replaced next week. Using Tesla insurance. Was quoted $1206 for the windshield replacement, Tesla insurance brought it down to $798. I have a $1k deductible, but I dropped it to $500. Too little, too late. Safelite wouldn't touch my '21 M3. I'm in Fort Worth.
Dang it! That sucks! I’m sorry! That’s weird your full quote from Tesla is so much more expensive. $206 dollars more than here in Houston.
You mentioned having to recalibrate your cameras after windshield replacement . Did Safelite do that or do guy have to now go to Tesla for that?
Well, good question. I actually just got all those answers today after I released the video. I was going to have Tesla do it, because safelite won’t do it. Then I talked to Tesla and they showed me how to do it myself. So I made a tutorial video recalibrating them myself today that I’ll release soon;) If you pay Tesla to do it, it’s $21.00
Love your videos! Never a dull moment in your life!
Lisa, you have no idea. Sometimes I think if I made a mom channel I’d be a freaking billionaire. Lmbo! 😂 But thank you;)
Laughed with you at times...gorgeous dog!
Thank you!!
Yay! I’m glad you finally got it fixed. 💜
Have USAA. simple procedure, Had the windshield replaced by Tesla, paid Tesla, had my check for my deductible the next day. Great insurance company.
Yes, USAA was great. Just a little more expensive than Progressive, but USAA had WAY better people on the phone!!!!!! Progressive people are so annoying on the phone! That’s why I actually tried the app, and it worked!!
I agree. USAA is a great company to work with.
Great info, thanks Sara! Also, your eyebrows are on point. 🤣🤌
Good to hear that it all went well and you already know this but your puppy is very cute.
How timely! My Model 3 got hit by a rock 2 months ago, I didn't realize I had to fill it fast, a few days later a big crack grew. Cost $1540 CAD to replace it. My insurance deductible is $1000 (lowest!). Then, last week another big loud hit on the highway! Crack formed in minutes!!!
I've driven for 20+ years and never had to replace windshield ever. Now twice in a year.
Forums state many Model 3 owners also had this happen. Are Tesla's glass more fragile?
I'm looking into protective films.
That’s horrible. Same thing basically happens to me. I got so many chips. I’ve never got chips like this in any other car. I don’t understand it. I don’t know if it’s thinner glass or the shape of the car that scoops up rocks and throws them right on the glass. But most people in my city have broken windshields on other cars too so I know our roads are a main factor for sure.
I cracked my Model Y windshield. I called my insurance agent - State Farm - and they arranged to have the windshield changed at my home. All I paid was the $100 deductible. I live in California...perhaps insurance companies are under different laws in other states.
You are so lucky!!!!!! Yeah, I heard in some states they replace it for free!!! Not here. Everybody gets cracked windshields all the time, so no one is gonna foot the bill for that.
Great instructional video SaraJ. Especially with vehicles that have a large windshield Tesla/Lucid. Would work with Tesla to replace windshield. Safelite does a reasonable install, but not perfect especially when it comes to exterior trim. In fact they often do not reinstall any exterior trim. Keep in mind that Tesla is working on windshield improvements.
I’m not sure what you mean by trim. There was trim covering the Winshield before or after install. It’s actually very easy to replace Tesla glass with no trim removal necessary from what I can tell. I could be wrong, but I don’t see any.
Yay! Glad it worked out for ya. Thanks for sharing your experience with us.
Cracked windshields suck! I had to pick up my Model 5 hours from my location or get it delivered for an extra 750. I thought I would just go picked it up and save a bit of money but a rock hit the top glass and chipped it. It ended up cracking. Now it’s gonna be 1700 to get it replaced from Tesla! After i get it replaced imma put a bit of film on the front portion to see if that gives it any perfection.
Get it on video!!! Would be super helpful to see it done.
I wish I could!
How's it feel living in my world, Sara? This is my world everyday! Never is it just go in and replace or fix something and I'm done. It's always attached to a bunch of other issues. ALWAYS!!
Rock hit mine in June. Wanting Tesla to replace it so it’s a factory windshield however I’m still waiting for it to be replaced! Apparently they are on back order… agh!
I got a factory OEM windshield from Safelite. It’s EXACTLY the same as the one I that was originally on my car in every way. Same Tesla stamp and everything. So maybe just call them and ask if they have experience and availability.
@@SaraJAwesome thank you I’ll do that! ❤️
@@shane92905 and guess what?! I just got off the phone with Tesla and I did my camera calibration myself! How to video coming soon!
@@SaraJAwesome oh heck ya!!!! I love it ! Can’t wait. You are a rock star!
No, YOU are ;) Thanks for your support! ❤️
Excellent video! Informative, entertaining (kinda at your expense - sorry 😂), and a great resource.
When it comes to broken windshields, it’s not a matter of “if” for the vast majority of drivers, just “when.” And Teslas have even more glass than nearly very other car, so…
Thanks for your terrific videos!
Thank you, Ernest!!!!
Did you have your cameras calibrated? Was calibration covered by your insurance or did you have to pay out of pocket? How much did Tesla charge to recalibrate the cameras?
At this time, I calibrated them myself. But now there are some serious questions I have about that, even though Tesla told me how to do it and it was easy. I’m wondering if they told me correctly. Now, safelite does the calibration and it is included. Back then they did not do the calibration yet. I will make an updated video when I can find out correct and concrete information. Because I’ve been told 4 different things now between tesla and Safelite. BUT so far I have had good service overall with Safelite. I trust them , but they are still learning about teslas.
I had my tires replaced at a local tire shop which usually does my non-tesla vehicles. The were able to put the new tires on but unable to do a wheel alignment and told me I will have to take it to the service center. As more and more people buy Tesla’s the auto repair industry has to catch up.
Wow. Yes, they will catch up pretty soon I’m sure. There are like 50 times more teslas here in Houston than there were a year ago. I don’t think it will be long before we can take them most places.
I can feel your rage when they told you, your Tesla would be the first. Hell naw was my thought🙅. Sending positive vibes. Glad it worked out in the end. Thanks for sharing.
I know! I was having a panic attack! 😂 Yes, it all worked out perfect in the end! Thank you:)
Was able to watch the whole video. Did they install exterior trim around the windshield?
There is no trim over the Winshield, there wasn’t before either. It’s actually very easy to replace thanks to Tesla’s design.
Hi Sara, thanks for your video. I think you can switch to Tesla Insurance instead of using Progressive :).
So did you have to take it to Tesla AFTER Safelite to get the cameras aligned?
FWIW. So I went to Tesla for my windshield replacement. I did not need to do any recalibration of my sensors. Autopilot worked pulling out of the service center.
That’s great!
Had Tesla replace the back window in my model 3. Been trying to script a video about that 3 month long process.
How was it recalibrating the cameras with Tesla? I'm assuming you can still drive in meantime, does it effect auto pilot when the cameras weren't calibrated?
I drove for a few days before I recalibrated the cameras and I had no issues at all. No ghost braking or anything. But probably best to recalibrate just in case. You never know what it misjudge not being properly calibrated. But I didn’t notice any difference.
Did you have to make a separate appointment with Tesla to calibrate your camera? I just got mine replaced in Oregon by Safelite and they calibrated the camera at Safelite. I actually talked to the tech about the calibration because tesla told me I could do it easily on my own. He said they actually hook up a computer and have the external targets they aim at to make sure the camera is at the right angle. There is a screw on the camera that adjusts the height and angle of the camera than they do the self-calibration method. They gave me a calibration certification also.
That’s crazy!!!!! No tesla told me I can just do it myself! So I have a video coming on that on Saturday. That’s interesting! Very nice!
Dear Sara. I haven’t had much luck with my Model 3 in the last 3 years. I’ve had 2 breaks on the front windshield and 1 on the glass roof. Total: 2 x 850€ + 1200€ = 2900€. In my opinion, a Tesla hater had to send me a bad spell out of pure jealousy of such a beautiful car. 😀😂🤣. In France, the break deductible is less than €100 but I’m afraid my fee will go up a lot next year. Very good day. Jean Baptiste.
Yikes 😬! I’m so so sorry!!!!!
Ohhh, don’t be sorry …… It’s called bad luck, that’s all. 😀
We have had 1.5 meters of rain since Jan and are over it... happy to send some from Australia to Texas!
excellent video again! did you have to do camera re-calibration after the replacement?
Thank you! Yes, I will release a video this week on how to do it yourself at home for free;)
Love the air freshener!
Currently going through the same thing. Unsure whether to go with Tesla or safelite. Did they recalibrate your camera at safelite or did you have to schedule with Tesla?
You can actually just recalibrate the cameras yourself. It’s super easy. I recommend safelite. I’ve been there 3 times now unfortunately, but great work every time. No issues. Here’s how to recalibrate the cameras yourself. It’s only one button. ;) th-cam.com/video/Ig2Dbuq7RgI/w-d-xo.html
Thank you for this! I also have progressive here in Virginia. I have a stone chip, but nice to know about a full windshield. Did you know you can get zero deductible for glass from progressive?
I don’t think I did know you can get a zero deductible, or maybe I did and didn’t want to pay that much. I guess I need to look and see what it would be. Definitely get that chip fixed before winter comes!!!
I've got a $50 deductible from USAA but fixing rock chips is totally free. The insurance companies want to nip those problems in the bud. It saves them money in the long run. Or so I was told.
Well I went to Safelite to have the tiny chip repaired. The tech told me there was a chance of it spreading. As soon as he started with his tool the window cracked. I am now off to Tesla in 3 weeks to have it replaced. Same situation as Sara J described about fronting the cost and getting reimbursed. Progressive was awesome and has already sent me the reimbursement paperwork.
That’s great. Mine spread too about an inch when they fixed it, but it never spread more after that. I’m sorry.
Going through the same situation now for a Y. Do you know if I go through Safelite, it'll void my warranty?
It won’t void the warranty as far as I know. Tesla even tells a lot of customers to get it done at safelite. And when you void the warranty for the car, it’s only for what part of the car is effected. Not the entire car warranty. And since the windshield doesn’t mess with anything, it doesn’t really pose a risk to voiding any warranty.
Farmers,which I use on my other car, uses safelite for glass replacement. However, I read from TMC thst someone said safelite does not handle the tesla glass replacement and refers back to tesla to do; but the would process the claim. Very interesting thou.
Very interesting… I did not know that.
Good to hear replacement worked out well. On the Model Y - have you noticed the windshield causes more heat to come through than normal? Maybe all of my other cars had some kind of built-in factory UV protection and so I never noticed it but on my MYP I notice it every time during this last month that I’ve had the car. I have 30% ceramic tint on my front windows and am now seriously thinking of getting 70% ceramic tint on the windshield as the heat it produces is really annoying.
I notice most of the heat in both cars comes from the windshield actually. It’s the size and angle I think.
How about the camera re-calibration? Have you done it with Tesla?
it is different with Tesla insurance, I got a quote from a Service center for $700 total to replace the windshield. half price for a new windshield.
But what did the insurance involvement do to your premium?
Nothing so far. Comprehensive claims work on a point system with Progressive. So far I haven’t filed enough claims for it to effect my premium. They said if I did it a lot though that it would go up. Or like if you file claims too often or close together.
Whatever you do make sure to get OEM despite what insurance said.
I got the OEM
Tesla is the ONLY source of ALL it's parts so there are no after market parts anywhere.... maybe the front bumper mods and skirts
Well, kind of. They actually subcontract some things. Like cameras for example. They have them put their logo on it for them. Tesla mobile service told me this when my camera had a manufacturer defect and failed. They said the cameras sucked so they contracted a new company to make them. So I actually have two different OEM cameras on my car, from two different manufacturers that are not Tesla but installed by Tesla at factory. Safelite actually orders the glass from Tesla directly. But there are other non OEM windshield manufacturers for Tesla that Tesla does NOT approve of.. so be sure to tell Safelite you only want OEM glass.
@@SaraJAwesome thanks for the correction...sort of, I meant to say that only Tesla will supply the OEM parts and no manufacturer of these parts is permitted to sell directly to customers. That's kinda unique with Tesla versus the older automotive companies... just saying 😜
@@billhanna2148 Fuyao makes an aftermarket windshield for the model 3.
So did they end up taking the car to Tesla for the windshield recalibration? or was the tech able to do it in the shop?
I might’ve missed it, but did they re-calibrate your cameras?
Thank you for a great video.
Thank you!
Will you be going to the Fully Charge show in SanDiego . Sara.?
the puppy was worth watchin this video.... LOL
Haha! Thank you, Kurt!!!! Always look forward to your comments!
@@SaraJAwesome can you just do a video just on Stella!!? lol
Hahaha! I’ve wanted to. But it would include a lot of cursing and carpet cleaning… 😂
@@SaraJAwesome at this point I’m more interested in the dog than the car…. Haha
Omg 😆 Do you follow me on Instagram?
It always rains here in Tampa when I need to get out of car. Lol
Several Glass companies that I contacted refused to touch my Tesla. I had to get my roof glass replaced at the Tesla Service Center.
Ah yes… safelite told me they don’t touch the roof either I think. Luckily mine is ok
Has my model 3 one week and already two small chips. Rocks just come out of nowhere for this windshield. Drove the same route for the past three years and got one chip two years ago. Something about the aerodynamics or the height of the car I guess.
Definitely check out the Tesla insurance. It is so cheap!! I pay about $70 per month, $1,000 deductible. Changes about +/-$5 every month depending on how your drive.
I get my windshield replaced on Thursday....again you should look into Tesla Insurance (better than USAA). Good luck!
Yay! So excited for you! I have Progressive now. But I’ll look into Tesla insurance eventually. What is it costing you for replacement? And if It’s not Tesla doing it, I’ll put out a video asap on how to recalibrate your cameras yourself. Tesla doesn’t need to do it.
I've said it for years: Get the Lowest Comprehensive Deductible you can. It makes minimal impact on your premium, and one cracked windshield can be worth up to 10 years of premium payments.
Best of luck!
Great Video. I have Progressive also and good to know about this. I would have thought the deductible would have been waived because your crack was in "line of sight". Most insurance companies waive the deductible when it's broke like this, especially when you use one of their providers. Could be a state thing though...
Hmmmm interesting. I didn’t know that. I wonder if I had fought it, if they would have waived it. I’ve never heard of that. Dang it! 😂
$499, that’s interesting! I had my Model Y windshield replaced by Tesla for $850 or so with my Tesla Insurance in Ohio. My monthly premium is $45.81 with a 99 Safety Score. How much is your monthly premium from Progressive, if I may ask?
Sure! My monthly payments is $152.17. It was $163.00 with USAA.
I am in the same exact boat! So glad your experience with Safelite was good. However what is keeping me from replacing my Y windshield with Safelite is apparently you have to recalibrate the cameras and Safelite is telling me that Tesla has to do it, however, they say they will be able to do this at the end of Sept 2022. What was your experience after getting the windshield replaced with Safelite and using AutoPilot or FSD features? - Fellow Houston Driver working with Safelite in Webster near NASA.
I have a resolution for you! I’m releasing the video this week on how to calibrate your own cameras! For free! It’s so easy, and I thought it was so complicated!!!! Just let safelite do the replacement and then you recalibrate the autopilot cameras when you pick it up. It takes 2 seconds to do it. ;) Also, don’t worry. I talked to Tesla and they told me this way is literally all it is. And tesla would charge us $20 to do it.
@@SaraJAwesome great ! I could never get a straight answer to this question. So you did your own calibration and autopilot is working for you? Can’t wait to see the video
Yup! Honestly it’s so easy I feel bad even making you watch the video. It’s just one button. Under service, then cameras. I wish I knew BEFORE I released this windshield video, but unfortunately I myself didn’t get an answer until after I had released it. I had just planned on Tesla doing it and making a video. So it’s that easy! One button then they recalibrate while you drive. It tells you when it’s done too. ;)
what about the camera calibration?
Insurance grrrrr.
Geico, shopping cart hit my MB is a store parking lot and had a small amount of damage. Turned it in and received a $19 check (big deal).
Then they charged me about $1,000 more every 6 months when I bought my Model Y for a claim on a moving accident. Would not adjust the claim. All other insurance companies said the same because it was on my record. Also Safelite in FL damaged the paint on my BMW a few years ago and would not be responsable. Good Luck
First time I hear something good about Safelite 😂
In the UK stone chip and need a replacement. Upside most insurers here only charge small amount - around $100, downside there are zero replacement windshields in the UK. Nada, none, zilch. I know they have the glass as thin as possible to reduce weight but basically you give a model 3 a dirty look and it will scratch or dent. I love my car but it is like driving a porcelain doll at 70 miles per hour.
FWIW the Tesla service manuals are currently all available for free on line. You can sign up for a one year subscription for $0. I thought this might help put you at ease but, my goodness, the windshield replacement procedure looks pretty complicated.
Hi Sara, U R doing a great job covering all things pertaining to Tesla. After having the car for a year I find it is still amazing. The next thing I’m gonna ask Elon for is the mileage to be put on the screen so that we don’t have to tap around here and there to see how many miles we’ve used. He did the green light chime. Let’s see if he will do this too.
Hey Sara, hope your new windshield will got a lucky life xx
did you replace it with oem or aftermarket glass?
OEM only so far. Getting it replaced AGAIN soon
Sara, love you and your videos. You might want to change your comprehensive deductible to $0. Insurance premium won't be that much more to have that coverage.
Thank you, Bob!!! I appreciate your support so much! Yeah, I’ll have to see how much my monthly payment would go up. I think at the time I was like it wasn’t worth it. But I’ll have to look again. Definitely a good idea with this car. It’s a rock magnet.
Did you have the cameras recalibrated? If so what did Trsla charge you? Thanks.
It will be free, it will covered by Progressive 100% because it is included with my windshield replacement. I made an appt with Tesla but haven’t done it yet. I’ll make a video about that too. If they charge me, then I’ll have to pay for it and then get progressive to write me a check for whatever I had to pay Tesla.
Guess what?! Just got off the phone with Tesla and I recalibrated the cameras myself! They would have charged $22. But they walked me through it and explained. It’s so easy. How to video coming soon!
I had a similar experience last month at Safelite for my model 3. If I did not know that my windshield was replaced I would not know. The state inspection sticker does not even look different after being transferred nor does a town sticker needed to enter our recycling center. The only clue was that they drove it for a few miles to calibrate the cameras. They had the car for about 3-4 hours and I took Lyft home and a friend drive me back later.
I have to replace my model S windshield. The crack keeps growing. Ugh.
Yeah, I have a broken windshield on my model 3 and model y right now. I just got a 0 deductible total glass coverage with progressive now though. It costs an extra $40 a month, but I can replace any glass on the entire car for free any time now… which seems to be happening frequently in Houston. 🤦♀️
That's crazy cause I am the Tesla auto glass mobile tech here in Houston going all the way from Beaumont to Brookshire to Magnolia and as close as 25 minutes to Galveston And I have been doing it for 2.5 years already, so I'm not sure who was telling people to do that, but whatever is all good
Yay,new windshield..lol,sounded pretty painless..
It actually was painless! Thank God!!
seats hold up well with puppy extended usage?
Not sure yet. 😂
Similar just happened to me, I panicked and had Tesla just do it. Then insurance (GEICO) said I did not follow process correctly and I had to eat the 1200.00, ARGH!! I kind of blame Tesla for not being more ‘integrated’ to this process. But I also would have had a fit if Safelight messed it up or damaged the weatherstripping and more hassles…
Holy crap!!! That sucks!!!!
You did not explain who calibrated your cameras. Safelite or Tesla?
I thought I mentioned safelite doesn’t do it. But maybe I forgot. Tesla has to re-calibrate them, and my insurance will cover it 100%. I currently have an appointment with Tesla and will do a separate video on it. It’s only $21.50 for Tesla to do it. But I’m wondering if I can just do it myself by hitting the button. That’s why I haven’t made that video yet. Waiting to hear from Tesla. I should have waited to push this video and included that. Sorry.
So, I just called Tesla, and I recalibrated the cameras myself just now. I’ll release a how to video tomorrow or the next day;) It’s super easy!
Im also getting my windshield fixed 😭 paying 700 with tesla insurance. Have an appointment on the 25th
Wait, water actually falls from the sky where you live? What an interesting concept. - Californian.
Bahahahahaha! Occasionally! And when it rains, it pours!!!! I’ll do a rain dance for you there in Cali! 🌧💧☔️⛈🌦🌂💃🪩🕺🎶🎤🎧🎸🥁🎹🎼🎵 🍀
Lol, great timing. My p just came home with a badly chipped windshield. SUV going the other way threw a stone so unavoidable.
I got excited for a while to see that you are really going to try to replace it yourself. But you preferred to shoot a video on how you had it done by mechanics. Such a pitty.
Congrats on a successful repair -while also not being the guinea pig! 😁
Thank god it turned out good:)
Tesla insurance sucks big time. They love me to make my payments on time but it has been 6 months and they still have not paid my claim of $1100.
Dang. That sucks!
Tesla is supposed to be the only one to service their own vehicles right? Early on when Teslas started getting bigger they tried to replace their own windshields in house. Crates of glass in the deanships. Trained the techs on how to do it. They learned fast that it isn't that easy to replace unless your are experienced in auto glass. Even if its serviced at Tesla they call a auto glass company to come do the work in my experience.
Very interesting. That makes sense.
Don't forget Tesla owns their own glass, safelite has to buy the glass from Tesla so they need to make some money on the job. Insurance companies pay glass repair shops a low hourly labour rate.
I hear you l, just got my windshield, cracked. And going through same process at safelight as Tesla don’t go insurance route.
Just had a damage done to my 2023 Model 3 and I am upset…. VERY UPSET 🤦🏿♂️🤦🏿♂️🤦🏿♂️
Can we have a date?
…
“Pray for me and my car…” You’d think that if praying works, then you should have prayed BEFORE your windshield got cracked. So, obviously you skipped that part, so you’ve got no one to blame but yourself - if praying works.
😂
I’ve replaced my windshield twice in the last 3 weeks in my 2022 Model Y…. I hope this isn’t a trend 😮
Twice in 3 weeks?!?!?! What the heck?! Are you sure it was debris hitting it, or is it a defect putting pressure on the windshield? Did you really have to replace them? How big was the crack each time?! I need details! This is horrible! I’m so sorry.
@@SaraJAwesome the first time was in November when a tree limb fell on my car in the Walmart parking lot….they covered the windshield and associated dents and scratches in total, good on them. The second was when my wife took a rock from a truck on the interstate. It looked like someone shot it with a BB gun. That one may have been able to repair, but when you pay 70 plus for a vehicle you kind of want it right, we also had tire rash repaired on the two back wheels at $480, I’ve never seen a vehicle so susceptible to tire rash….beyond that we really like the Model Y
Oh man! I am so sorry! Yeah…. I HATE the curbrash thing. I have bought all the stuff to fix my rash, just haven’t wanted to do it. It’s so many steps to prep. And I’m always too busy or tired or it’s bad weather. 😂
@@SaraJAwesome if you just take some 00 steel wool you can remove a lot of that in just a minute or so
Hey I like to watch your TH-cam channel you need clear tent to protect your Front windshield for the next rock
Right?! Lol thank you!!
What a rigamarole, Sara. Safelite has always done a great job replacing numerous windshields for me… but not (yet) for my Tesla. BTW, I'm sure you figured out it's easy enough to recalibrate your cameras, right? I'd guess the price quotes differed because of what Tesla charges a 3rd party to supply the windshield. In house, of course, they're not charging that markup. I enjoyed seeing Lady Stella! I assume you've got a setup to keep her comfortable and safe in the back seat when you take her with you in the car, true? What I hope now is that you can relish having a clear, unblemished windshield for at least a few months -before some shitwit throws a rock at it again. 😖
Oh! It says I can just do the camera calibration myself in the car… is that true? I thought I had read this a year ago in here and it said to have a professional do it! Maybe that was just for the headlights?!
Oh! You were right! I just called Tesla and I did the recalibration myself! Thanks Mark! Easy 5 minute tutorial video coming soon! I’ll give you a shout out in the video!
@@SaraJAwesome NO need to even mention me, Sara. Just glad to help. 👍
Yeah, I've recalibrated mine. Really easy: the car does all the work. You just have to drive. ;) Curious if your new windshield has the little heater wires in front of the camera housing? I guess so if it's a Tesla windshield but I always wondered if Safelite would actually hook those up. Also, I'm in FL and insurance companies are not allowed to charge a dedictible for windshields here. I wonder how that works if you want to pick your own place to do the work though: there may be some restrictions since insurance companies are forced to cover the full cost?