Panel discussion: How do innovative customer experiences enable growth ? - YConf Europe 2023

Customer expectations are always evolving, but the current pace is high for many organizations to keep up. Both customers and companies are facing reduced budgets and scrutinizing where to spend it. How can they maximize the value - do more with less. Innovation can play a big role when an ambiguous economic environment meets exciting, yet challenging technological opportunities.
To gain and retain competitive advantages and growth, besides efficiency, new services and products are crucial. To achieve this, a lot of organizations turn inward and outward, seeking to identify new growth by innovation and differentiation.
Our multi-industry panel brings together their experience of successfully overcoming these challenges. They will discuss the key enablers and share good practices, experiences and challenges on the road to innovative customer experiences.
Panelists:
Jasper Krog, Senior Global Digital Innovation Manager, Beiersdorf
Eline Korndjik, Head of Customer Experience and Innovation, SwissLife
Dr. Sonja Saloch, Head of Product Management, OTTO
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