First, I wouldn't refund them until you get the item back to inspect it. Scammers hope for this. Second, after so long if there is a tracking, you can file a claim if it's lost. Once approved, you can refund the buyer and wait for the check from the carrier. Then you both win as it's on the carrier if it gets lost as long as it's insured. Most are up to $100 minimum. I believe you I'll get it soon. You can fight the defect.
I think that dispositive customer issues happen as the sales volume increases. On returns under $50, we issue a refund when the package shows shipped. Over, we wait for delivery and issue the refund. I agree with the tin hat theory that customer issues flag our accounts until resolved, so we try to just get it settled.
This just happened to me last week. I ran out of time and went ahead and refunded the buyer because they seemed truthful. Unfortunately, package has been stuck in Charlotte and hasn't had any update in about 5 days. Luckily, this wasn't an expensive item, but it still sucks that eBay can't look at tracking and know that item hasn't been delivered yet. If this was a higher prices item, or if the buyer was acting sketchy, I'd probably be getting in contact with ebay. If usps does lose it, I think it's still possible to file a claim with usps. They lost a package awhile back, and I was reimbursed.
Also, you or the buyer could file. It's usually the sender that files a lost package, but either can. Either can call USPS customer care and find out by the tracking.
This exact same thing happened to me last week and discussed this on our show. Got that alert that the item arrived yet I never had it. I had to refund the buyer and luckily received the item 2 days later. Gotta love the eBay glitches
I deal with my Dad's returns. It's happening right now with a return. Ebay tells us it's delivered to return their money. Tracking shows it has NOT been delivered, in fact it hasn't even left the customer's post office for 10 days now. We have 1 more day until they side with the buyer.
Again the lesson here is the scans do not cover you anymore. The phone bank people will tell you they do but they no longer matter to the top brass who float around on their Yachts.
I had to return a pair to shoes I bought, and when it hit the post office scan this morning, it automatically refunded me. The buyer is either super trusting or it happened without them knowing. There is no way I would refund without seeing the item first.
I just had the same thing happen...with a VERY bad result. Read on, because there is another bad eBay glitch involved. I had a customer open a return on a $150 item. I offer 30-day free returns, so (I assume) the customer used my "free" return label. I watched the return tracking number, and the tracking showed that the package went to the wrong town, as sometimes happens with USPS. Usually the package makes its way back, so I was prepared to wait it out. Unfortunately, eBay claimed that the package was delivered to me - which it was not - the tracking clearly showed it still stock out there somewhere. Unfortunately, the time ran out and eBay said I had to refund the buyer. I went ahead and refunded, assuming that the package would show up. but as of today (about 5 days later), it has not. The bigger PROBLEM here is that (and I did not know this) once you process the refund, the tracking number DISAPPEARS from the return record. So now I am screwed - with no tracking I cannot open a "lost package" case with USPS. Hoping that others can learn from my mistake.
Not surprised in the least. the losing of the tracking is NO GLITCH, it is policy. The way around this is to note the TN in your records. At least then you have something to file the ins claim. Ebay does not care if you eat it.
Hey John thanks for letting us know about this. It is good to get a heads up. It doesn't seem right if the shipping time isn't extended by eBay. It's seems kind of unfair to get a defect even though you haven't been given enough time to even see the item. It would be decent if the seller had 30 days, like the buyer's do lol. It would make more sense. Or maybe withing One Week of receiving the item back or something. Hopefully this will end up working out ok. I really appreciate you talking about this type of problem as these are the things that can trip us newer and maybe even older resellers up as well.. Maybe i should watch this again. Did you say the defect still stays on even with resolution ?
Jon, I almost want to say just refund 50% and say you don’t have it back yet and can’t inspect it. I think that what will most likely happen is the buyer can then dispute the refund with eBay and eBay will give them the full refund, and you can keep the 50% deduction. There is a slim chance that eBay would say you misused the refund tool and take the money back, or even remove your ability to use the refund tool for a while. But we pay a lot in fees that more than cover this type of BS, I really hate having to talk to their overseas reps. Lately when I get a bad decision I just go straight to messaging eBay on social media with one of my large accounts so they know not to mess with me too much.
@@sdillon4605 the main concern is to avoid hitting my account health in any way and I don’t want any perceived misuse associated with my account but I see where you are coming from.
I see you have a Jots Resort sweat shirt on, nice!!! I grew up there (Gold Beach) that is, thank you and I had this glitch happen, overzealous reps for ebay is what I found out, refunded the person and I had not seen the return yet!
I would first way up the cost of item against a potential ding on account and if on the edge of maybe droping in seller standards then gotta ask yourself which is more valuble to you you account health or the cost of item if its fairly low item cost it oftem comes to just refund them but if high ticket item you may wish to fight it from what you was saying i would of probably just refunded and take the loss since account heath may suffer n thats more valuable in long run
Ebay's option is to process a refund or not, no option for a partial. If you get a brick back, the the case could be closed in your favor. Amazon calls it RFS refund at first scan
Nope buyers are getting hosed worse....I know this from selling clothes. I see the listings and I cringe. Knowing people are simply accepting these defects most of the time. Here's the point..unless your buyer is savy and has been using eBay for any sort of time they will NOT understand the process. Main reason for this is Ebay is HIDING. Most buyers have no clue HOW to return something. The few who do involve serious deal braking issues like really bad fit. That stimulates them to spend the time to dig through to the "rules". As silly as it sounds listing your items as NO RETURNS does actually stop returns as buyers never go beyond that statement. They simply assume since its used goods "all sales final". That is what ebay wants, no returns. The mismatch is with their advertising claiming otherwise. So to continue to not want to deal with returns, the issues are dumped on sellers. the trick is convincing the sellers Ebay feels your pain.
Dealt with this situation in summertime. Didn't understand the process and was a very frustrating experience. Had to get defect remove after appealing rejection first time. Lesson learned, I'll just refund them.
That is exactly what ebay wants, compliant sellers who hold all the risk. The danger is believing their pr BS they send out constantly. Compliant to doing what you are told including using their shipping. If you venture out of that toward Pirate they will definitely throttle your exposure. I did so and that 's what happened. Ebay at best is now a 50-50 exp for sellers. Meaning you get to keep 50% of your sales...the rest is sucked into Ebay World. Ebay is pay them or else they dynamically block you in stages.
I’m trying to get a negative removed that is fake! Buyer said they threw horrible Slippers away! The slippers were New and I offer returns .. when signing up for free returns I was told I was covered for negative feedback like this! But no .. I just emailed the customer again telling them that a mistake may have been made as I send out NEW items and I’ve never had a negative in 10 yrs! 🤷🏻♀️ crazy ..
I am going to stop chatting or leaving comments with one our store accounts. We have had the common issues over the many years, since past year mingling on these shows and chatting or leaving comments, this store has had more issues in one year than 20 years prior. I am wondering if it has anything to do with it, seeing so much negativity from within the new sellers or folks wanting to be a seller. Lived and survived before YT, the few sales it might gain I feel is not worth the exposure to those looking for the free ride. ✌🏻💚🙏🏻 Happy Holiday stay safe 🙏🏻
I had a return lately that was arriving late, but there was a button to report a problem. They were saying the item should have arrived and to refund, but the item arrived in before the deadline that I didn't need to report a problem.
Just refund and be done. I figure about 5% loss into the budget for these situations. Cost of doing business. If your buy costs are low - it doesnt matter what it sells for - only thing really lost is cost of goods and shipping. not worth endangering thousands of dollars in future sales on Ebay for even a few hundred.
I would agree don't endanger your store with a defect that will do far more damage in sales possibly thousands lost over the next several months as Ebay throttles your store and they do if you get a negative feedback or defect or I think even when a return is opened. I received an unjustified negative feedback and requested removal and Ebay gave me the standard the buyer has the right to their opinion BS so that $40 sale cost me a 50% reduction in sales for months. Refund them your out $50.00 waaay cheaper than losing future sales because your in the Ebay penalty box.
@@tippint1 Sorry to hear your exp...this is what Monopoly power breeds. Companies who LIE and throw their "partners" under the bus without one wit of concern. I cringe when I see people with massive operations who are one defect from being closed down.
This happened to me last week. The item ended up ariving the next day after a case was opened. I got a defect, which got removed thankfully... I think next time if its a low value item i will just refund to save all the hassle.
Same thing happened to me. I refunded and resolved to let eBay have it when they send me the survey I get with EVERY return. Guess what? No survey was sent for this return 🤔
Under the circumstances, since your Spidey sense is not tingling, I would recommend just giving the $50 refund immediately. For someone that only sells very little, my advice might be different. Sellers that sell over $5000 in a year can take some risk, and as you said most of the time the return will be ok.
Considering the $$$ amount I would just refund them and hope that USPS eventually delivers the return and that it arrives in good order. Basically just move on and make more $$$$.... Yes eBay should be able to address this type of issue but. . you can't win all the time .. move on and keep going!....
I had a return which I was goona do the pay it out... however when ebay said I had till the 17th of x I thought on that day by midnight... nope I woke to a automatic return payout. Ebay scolded me saying I should give funds by the end of return timeframe. 😂. Well. No biggie as I was goona do a full return as it was broken on arrival. And not their fault. Still sucks but ehh. It's business.
I think the best policy is simply to take the loss and add it to the listings prices. If you take a $300 loss and you have 1500 listings, simply add 20 cents to all your listings to compensate for the ream job. At least that way your pride survives.
Anything under 50.00 is generally not worth the trouble or cost. Most items under 50.00 your only making 20.00 profit? That is 100% ate up with shipping it back to you and having to ship it out again. I get a return 1 out of 200-300 items. I 100% refund, tell them to keep item, block buyer and move on with putting my time and energy into more sales. Im sure if it happened more i would think different but to me its not worth the fight. You mentioned 500.00 laptop - i wouldnt sell this on ebay. Facebook marketplace will sell a 500.00 laptop just as quick and its cash in hand no worries of returns/scammers.
@@NoesAttic They will do also if they see you are trying to avoid their shipping department with PS. People this is one evil corp we are involved with. OPEN your eyeballs. Do not buy the "seller update" koolaid. the Ebay happy faces. Ultimately we are stuck since this parasite owns too much of the marketplace to simply boycott. So pay the postage in the company store. Pay the PL extortion and be grateful you can still squeak out some profit.
First, I wouldn't refund them until you get the item back to inspect it. Scammers hope for this. Second, after so long if there is a tracking, you can file a claim if it's lost. Once approved, you can refund the buyer and wait for the check from the carrier. Then you both win as it's on the carrier if it gets lost as long as it's insured. Most are up to $100 minimum. I believe you I'll get it soon. You can fight the defect.
I think that dispositive customer issues happen as the sales volume increases. On returns under $50, we issue a refund when the package shows shipped. Over, we wait for delivery and issue the refund. I agree with the tin hat theory that customer issues flag our accounts until resolved, so we try to just get it settled.
This just happened to me last week. I ran out of time and went ahead and refunded the buyer because they seemed truthful. Unfortunately, package has been stuck in Charlotte and hasn't had any update in about 5 days. Luckily, this wasn't an expensive item, but it still sucks that eBay can't look at tracking and know that item hasn't been delivered yet. If this was a higher prices item, or if the buyer was acting sketchy, I'd probably be getting in contact with ebay. If usps does lose it, I think it's still possible to file a claim with usps. They lost a package awhile back, and I was reimbursed.
I'll file USPS cases on anything we have stuck longer than a week. I feel that makes them find the package faster than a trace
Also, you or the buyer could file. It's usually the sender that files a lost package, but either can. Either can call USPS customer care and find out by the tracking.
This exact same thing happened to me last week and discussed this on our show. Got that alert that the item arrived yet I never had it. I had to refund the buyer and luckily received the item 2 days later. Gotta love the eBay glitches
Not glitched its DELAY-DENY-DEFEND
I always learn when you share. Thanks
I deal with my Dad's returns. It's happening right now with a return. Ebay tells us it's delivered to return their money. Tracking shows it has NOT been delivered, in fact it hasn't even left the customer's post office for 10 days now. We have 1 more day until they side with the buyer.
Again the lesson here is the scans do not cover you anymore. The phone bank people will tell you they do but they no longer matter to the top brass who float around on their Yachts.
I had to return a pair to shoes I bought, and when it hit the post office scan this morning, it automatically refunded me. The buyer is either super trusting or it happened without them knowing. There is no way I would refund without seeing the item first.
I just had the same thing happen...with a VERY bad result. Read on, because there is another bad eBay glitch involved. I had a customer open a return on a $150 item. I offer 30-day free returns, so (I assume) the customer used my "free" return label. I watched the return tracking number, and the tracking showed that the package went to the wrong town, as sometimes happens with USPS. Usually the package makes its way back, so I was prepared to wait it out. Unfortunately, eBay claimed that the package was delivered to me - which it was not - the tracking clearly showed it still stock out there somewhere. Unfortunately, the time ran out and eBay said I had to refund the buyer. I went ahead and refunded, assuming that the package would show up. but as of today (about 5 days later), it has not. The bigger PROBLEM here is that (and I did not know this) once you process the refund, the tracking number DISAPPEARS from the return record. So now I am screwed - with no tracking I cannot open a "lost package" case with USPS. Hoping that others can learn from my mistake.
Not surprised in the least. the losing of the tracking is NO GLITCH, it is policy. The way around this is to note the TN in your records. At least then you have something to file the ins claim. Ebay does not care if you eat it.
Yes i would blindly refund and move on. I factor a percentage of loss into my business like most businesses do. My account health is everything to me.
Ebay should bump the title from 80 to 160 characters and you need a lawyer for these cases on eBay
Hey John thanks for letting us know about this. It is good to get a heads up. It doesn't seem right if the shipping time isn't extended by eBay. It's seems kind of unfair to get a defect even though you haven't been given enough time to even see the item. It would be decent if the seller had 30 days, like the buyer's do lol. It would make more sense. Or maybe withing One Week of receiving the item back or something. Hopefully this will end up working out ok. I really appreciate you talking about this type of problem as these are the things that can trip us newer and maybe even older resellers up as well.. Maybe i should watch this again. Did you say the defect still stays on even with resolution ?
Jon, I almost want to say just refund 50% and say you don’t have it back yet and can’t inspect it. I think that what will most likely happen is the buyer can then dispute the refund with eBay and eBay will give them the full refund, and you can keep the 50% deduction. There is a slim chance that eBay would say you misused the refund tool and take the money back, or even remove your ability to use the refund tool for a while. But we pay a lot in fees that more than cover this type of BS, I really hate having to talk to their overseas reps. Lately when I get a bad decision I just go straight to messaging eBay on social media with one of my large accounts so they know not to mess with me too much.
@@sdillon4605 the main concern is to avoid hitting my account health in any way and I don’t want any perceived misuse associated with my account but I see where you are coming from.
I see you have a Jots Resort sweat shirt on, nice!!! I grew up there (Gold Beach) that is, thank you and I had this glitch happen, overzealous reps for ebay is what I found out, refunded the person and I had not seen the return yet!
I would first way up the cost of item against a potential ding on account and if on the edge of maybe droping in seller standards then gotta ask yourself which is more valuble to you you account health or the cost of item if its fairly low item cost it oftem comes to just refund them but if high ticket item you may wish to fight it from what you was saying i would of probably just refunded and take the loss since account heath may suffer n thats more valuable in long run
Never would I refund until I have the item in hand. It's sad how ebay puts the buyer in a precarious position by their poor format.
no accident
Ebay's option is to process a refund or not, no option for a partial. If you get a brick back, the the case could be closed in your favor. Amazon calls it RFS refund at first scan
Watch out for buyers on a miltary base. Customs can hold the package for 60 days. It looks like a lost Package.
When you sell on Ebay you deal with CRAP ALL THE TIME !! IT IS ALL FOR THE BUYER !! TOO BAD -- SO SAD !!
Nope buyers are getting hosed worse....I know this from selling clothes. I see the listings and I cringe. Knowing people are simply accepting these defects most of the time.
Here's the point..unless your buyer is savy and has been using eBay for any sort of time they will NOT understand the process. Main reason for this is Ebay is HIDING. Most buyers have no clue HOW to return something. The few who do involve serious deal braking issues like really bad fit. That stimulates them to spend the time to dig through to the "rules". As silly as it sounds listing your items as NO RETURNS does actually stop returns as buyers never go beyond that statement. They simply assume since its used goods "all sales final". That is what ebay wants, no returns. The mismatch is with their advertising claiming otherwise. So to continue to not want to deal with returns, the issues are dumped on sellers. the trick is convincing the sellers Ebay feels your pain.
Dealt with this situation in summertime. Didn't understand the process and was a very frustrating experience. Had to get defect remove after appealing rejection first time. Lesson learned, I'll just refund them.
That is exactly what ebay wants, compliant sellers who hold all the risk. The danger is believing their pr BS they send out constantly. Compliant to doing what you are told including using their shipping. If you venture out of that toward Pirate they will definitely throttle your exposure. I did so and that 's what happened. Ebay at best is now a 50-50 exp for sellers. Meaning you get to keep 50% of your sales...the rest is sucked into Ebay World. Ebay is pay them or else they dynamically block you in stages.
I’m trying to get a negative removed that is fake! Buyer said they threw horrible Slippers away! The slippers were New and I offer returns .. when signing up for free returns I was told I was covered for negative feedback like this! But no .. I just emailed the customer again telling them that a mistake may have been made as I send out NEW items and I’ve never had a negative in 10 yrs! 🤷🏻♀️ crazy ..
I am going to stop chatting or leaving comments with one our store accounts. We have had the common issues over the many years, since past year mingling on these shows and chatting or leaving comments, this store has had more issues in one year than 20 years prior. I am wondering if it has anything to do with it, seeing so much negativity from within the new sellers or folks wanting to be a seller. Lived and survived before YT, the few sales it might gain I feel is not worth the exposure to those looking for the free ride. ✌🏻💚🙏🏻 Happy Holiday stay safe 🙏🏻
I had a return lately that was arriving late, but there was a button to report a problem. They were saying the item should have arrived and to refund, but the item arrived in before the deadline that I didn't need to report a problem.
Just refund and be done. I figure about 5% loss into the budget for these situations. Cost of doing business. If your buy costs are low - it doesnt matter what it sells for - only thing really lost is cost of goods and shipping. not worth endangering thousands of dollars in future sales on Ebay for even a few hundred.
I would agree don't endanger your store with a defect that will do far more damage in sales possibly thousands lost over the next several months as Ebay throttles your store and they do if you get a negative feedback or defect or I think even when a return is opened. I received an unjustified negative feedback and requested removal and Ebay gave me the standard the buyer has the right to their opinion BS so that $40 sale cost me a 50% reduction in sales for months. Refund them your out $50.00 waaay cheaper than losing future sales because your in the Ebay penalty box.
@@tippint1 Sorry to hear your exp...this is what Monopoly power breeds. Companies who LIE and throw their "partners" under the bus without one wit of concern. I cringe when I see people with massive operations who are one defect from being closed down.
I have the same thing happen earlier this week and I just refunded the money it was for $40 and it just wasn’t worth it
I did receive my product back the next day in sellable condition
This happened to me last week. The item ended up ariving the next day after a case was opened. I got a defect, which got removed thankfully... I think next time if its a low value item i will just refund to save all the hassle.
Same thing happened to me. I refunded and resolved to let eBay have it when they send me the survey I get with EVERY return. Guess what? No survey was sent for this return 🤔
Never refund until the item is in your hand
Under the circumstances, since your Spidey sense is not tingling, I would recommend just giving the $50 refund immediately. For someone that only sells very little, my advice might be different. Sellers that sell over $5000 in a year can take some risk, and as you said most of the time the return will be ok.
Since it's now a case and they had to step in, doesn't that mean you also have to pay eBay $20 / for the case?
Best part is this video is about an Influencer with 25K followers getting the ream job. The people running eBay laugh at us as they dock in Monaco.
Considering the $$$ amount I would just refund them and hope that USPS eventually delivers the return and that it arrives in good order. Basically just move on and make more $$$$.... Yes eBay should be able to address this type of issue but. . you can't win all the time .. move on and keep going!....
AI is screwing everything.
Thanks for posting
I had a return which I was goona do the pay it out... however when ebay said I had till the 17th of x I thought on that day by midnight... nope I woke to a automatic return payout. Ebay scolded me saying I should give funds by the end of return timeframe. 😂. Well. No biggie as I was goona do a full return as it was broken on arrival. And not their fault. Still sucks but ehh. It's business.
I have 2 items sitting $350 total . Both went out 3 weeks ago . Just waitng for ebay to hit me 😢
I think the best policy is simply to take the loss and add it to the listings prices. If you take a $300 loss and you have 1500 listings, simply add 20 cents to all your listings to compensate for the ream job. At least that way your pride survives.
Bad time to risk your sales because of a case for some content
Anything under 50.00 is generally not worth the trouble or cost. Most items under 50.00 your only making 20.00 profit? That is 100% ate up with shipping it back to you and having to ship it out again. I get a return 1 out of 200-300 items. I 100% refund, tell them to keep item, block buyer and move on with putting my time and energy into more sales. Im sure if it happened more i would think different but to me its not worth the fight. You mentioned 500.00 laptop - i wouldnt sell this on ebay. Facebook marketplace will sell a 500.00 laptop just as quick and its cash in hand no worries of returns/scammers.
I say refund. Whenever something goes to a case for me, eebs puts the brakes on my account for 3 days.
@@TheJoshGalt refund up to what amount? $100 item, $500 item?
@ I had to do a $400 refund from this exact situation. Luckily when the item arrived, everything was good.
I agree with the eBay slowing the account on CS issues. Happens to us every time.
@@NoesAttic They will do also if they see you are trying to avoid their shipping department with PS. People this is one evil corp we are involved with. OPEN your eyeballs. Do not buy the "seller update" koolaid. the Ebay happy faces. Ultimately we are stuck since this parasite owns too much of the marketplace to simply boycott. So pay the postage in the company store. Pay the PL extortion and be grateful you can still squeak out some profit.