Troubleshooting audio issues with bluetooth headsets has been really tough for me especially when you can't see how the user has plugged in and is using the device.
Yeah, always best to attempt to resolve on your own unless it’s an issue you’ve never seen before, but even then there are usually a few things that are fairly universal you can try. Also, computers are pretty logical typically so even if it were in a program you’ve never seen before just navigating the menus for a few moments you can usually familiarize yourself with where any related settings would be and such, if all else fails redeploying the application potentially etc. so there’s always steps you can take, depending on the time you have available… if it’s like mission critical you may even want to escalate it to like the software specialist for that application or whatever, if your org has one, but yeah Google should never be the first choice, especially in enterprise level help desk.
Help Desk Tier 2 Ticket, Audio Render Error Please restart your computer. 840 g3 solution.
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00:00 Intro.
01:11 Ticket.
05:42 Solution Overview.
09:16 Fix #1.
10:33 Fix #2.
13:22 Fix #3.
Troubleshooting audio issues with bluetooth headsets has been really tough for me especially when you can't see how the user has plugged in and is using the device.
Yeah, that can be difficult because you got to make sure it's paired correctly which can be hard to troubleshoot.
Yeah, always best to attempt to resolve on your own unless it’s an issue you’ve never seen before, but even then there are usually a few things that are fairly universal you can try. Also, computers are pretty logical typically so even if it were in a program you’ve never seen before just navigating the menus for a few moments you can usually familiarize yourself with where any related settings would be and such, if all else fails redeploying the application potentially etc. so there’s always steps you can take, depending on the time you have available… if it’s like mission critical you may even want to escalate it to like the software specialist for that application or whatever, if your org has one, but yeah Google should never be the first choice, especially in enterprise level help desk.
Useful video. Do you have any Video Playlist on ServiceNow. Thanks 👍😊
😁 No, nothing on that topic.
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