Help Desk Tier 1 Email is not Working Trouble Ticket Fix, Training Video. My equipment: www.amazon.com/shop/cobuman Like on Facebook facebook.com/cobuman Tech and Science Articles: CosmicNovo.com goo.gl/W5rVa9
Very timely! This morning we had an issue on email. Every user was having trouble loggining their outlook. Some of them had successfully accessed their email after advising them to sign out-sign in. Some were advised to log ticket.
Yep, I've seen that before. That usually is related to email exchange server issues. Maybe they were updating something which forced users to re-login. Thanks for sharing that. 👍
Your videos are great. I am also working as a software operator CMS what my job profile is that we see and monitor all the activity and report and resolve the issues according to that by cooperating with the helpdesk team and many more.
Thank you! I got my cert (Comptia Secuity +) but I am haven't found a job and I don't want phones but would love to get hired working chat. What should I look for as far as a job title? Trying to find something before it expires in 2025. This video was very helpful.
@@Cobuman Thank you so much for answering I will definitely check them out. Your videos are so easy to follow, thank you for all the hard work you put into them, I really appreciate it.
I will put on my to do list. Thanks. In the meantime my YT buddy made a video on Group Policy if you'd like to check out: th-cam.com/video/VKRzTv2xUyw/w-d-xo.html Tell him Ervin sent ya. :)
hi, your video is quite useful but can you make a video on about new starters ,and giving new user id as well access to email and how to know on which domain we have to make the id on ,gmail or 0365 or just making a account on ad will give access ?
I'm glad you like my videos. I have all those videos on my channel. Here is the AD video: th-cam.com/video/iWXvdblkz-A/w-d-xo.html Here is a big list of Office365 training: th-cam.com/play/PL4jgQJG6eMDPBHQ4UHueb1xoABkGO6WbQ.html
Does the outlook and Windows PC user login uses the same password? For example I change my pc login password, So my password on my Outlook will be the same as Windows right?
hello I have activated MFA on an office 365 account and since then, I can't connect on this account with Outlook client, it is always the server exchange connection problem. I even deleted the current profile to create another one, but it didn't always work. I have done several resolution tests as well as yours but I still have the same problem. I even uninstalled Office and then reinstalled it but when I want to add the outlook account again, there is always the server connection problem that appears. I don't know what to do anymore. Do you have any other solution for me? After applying the MFA, all other applications work except outlook desktop client. I have this same problem since I activated the mfa, outlook client does not work anymore
Yes, but in case of Outlook it should not be asking for password to begin with. When you change computer password Outlook is updated automatically (if you do it on the PC).
I don't remember what I did in this video but you can provide the new password verbally over the phone or IM. Password is temporary so either way is fine. User will be prompted to change right away.
@@magdalenadrzumska9263 Correct. This will force them to change temporary password right away. It's a good practice to insure new password replicates on the computer and software that use domain login.
I would Like To Know How Would The User Will Be able To Know The temporary Password which We Created For Him??? Is It We Have To Tell Him That we have rest your Password With This **** You Can Type It Down And Change It Later!!!
Hello sir i have a question I am vpn user and i was not connected with my vpn and someone is changed my password and now i am locked out on my laptop screen what should i do ?
Your password expired is probably what happened. I'm assuming you have company laptop. If it's a personal laptop then you got a virus or something else. If you use a Microsoft account to login then you can reset it by contacting them.
Help Desk Tier 1 Email is not Working Trouble Ticket Fix, Training Video.
My equipment: www.amazon.com/shop/cobuman
Like on Facebook facebook.com/cobuman
Tech and Science Articles: CosmicNovo.com goo.gl/W5rVa9
Thank You Soo Much Ervin. I Got It Really Admire Your Reply... ☺💕
@@shaikghouse5016 My pleasure.
Very timely! This morning we had an issue on email. Every user was having trouble loggining their outlook. Some of them had successfully accessed their email after advising them to sign out-sign in. Some were advised to log ticket.
Yep, I've seen that before. That usually is related to email exchange server issues. Maybe they were updating something which forced users to re-login. Thanks for sharing that. 👍
Wow. The exact same thing happened to me at my former job using Outlook. U r awesome. I’m learning so much from your vids.👍👍
Thanks! I'm glad you like my content.
this helps me a lot thanks bro
Glad it helped
keep moving Ervin, it is really helpful.
thank you
Thanks, will do! 😊
Your videos are great.
I am also working as a software operator CMS what my job profile is that we see and monitor all the activity and report and resolve the issues according to that by cooperating with the helpdesk team and many more.
Thank you Rajneesh, it sounds like you have a cool job. 😁
@@Cobuman Thank you for your comment
@@rajneeshrai1781 Sure thing. Take care.
Thank you! I got my cert (Comptia Secuity +) but I am haven't found a job and I don't want phones but would love to get hired working chat. What should I look for as far as a job title? Trying to find something before it expires in 2025. This video was very helpful.
There are probably help desk jobs out there that do chat only. I think HP and Dell use chat support.
@@Cobuman Thank you so much for answering I will definitely check them out. Your videos are so easy to follow, thank you for all the hard work you put into them, I really appreciate it.
Thank you
You're welcome
thanks a lot i love your videos
Glad you like them!
So good thank you sir
My pleasure. I'm glad you like it.
Thank you man... Really helpful video for IT Support and EUC... Could you please make us ITIL videos as well.. thank you
Didn't you ask me this already? Like, 3 days ago...
please post about Group policy and DNS record A and AAAA Record.
I will put on my to do list. Thanks. In the meantime my YT buddy made a video on Group Policy if you'd like to check out: th-cam.com/video/VKRzTv2xUyw/w-d-xo.html Tell him Ervin sent ya. :)
Awesome ✌✌✌
Thank you very much. ✌😁
hi, your video is quite useful but can you make a video on about new starters ,and giving new user id as well access to email and how to know on which domain we have to make the id on ,gmail or 0365 or just making a account on ad will give access ?
I'm glad you like my videos. I have all those videos on my channel. Here is the AD video: th-cam.com/video/iWXvdblkz-A/w-d-xo.html
Here is a big list of Office365 training: th-cam.com/play/PL4jgQJG6eMDPBHQ4UHueb1xoABkGO6WbQ.html
Does the outlook and Windows PC user login uses the same password? For example I change my pc login password, So my password on my Outlook will be the same as Windows right?
Correct.
hello
I have activated MFA on an office 365 account and since then, I can't connect on this account with Outlook client, it is always the server exchange connection problem. I even deleted the current profile to create another one, but it didn't always work.
I have done several resolution tests as well as yours but I still have the same problem.
I even uninstalled Office and then reinstalled it but when I want to add the outlook account again, there is always the server connection problem that appears. I don't know what to do anymore. Do you have any other solution for me? After applying the MFA, all other applications work except outlook desktop client.
I have this same problem since I activated the mfa, outlook client does not work anymore
Hello. It seems like you've done everything you can on your end. I would reach out to Exchange support team for assistance.
Which ticket system are you using?
Jira
When you just have to reset a users password, there is no need to take control over a users computer using an RDS?
Correct. With new password it should just work. Might need to log off and log back in to Computer.
@ Cobuman That error also happens,when the user forgot the mail password ?
Yes, but in case of Outlook it should not be asking for password to begin with. When you change computer password Outlook is updated automatically (if you do it on the PC).
@@Cobuman Thanks man 😊
@@vijaym1889 Sure thing buddy. 👍
Sir my pc is asking for keyboard layout and after i chose one it gives me 3 options whether to use a device,troubleshoot and turn off
Then basiccaly theres more sub options
@@muhammadzaheen526 Keyboard layout is for changing to another language. If you are happy with layout just select to use it.
After i clicked on a layout,it asks me to choose wether to use a devixce,troubleshoot or turn off
Did you provide him with the password that you changed? Via email ?
I don't remember what I did in this video but you can provide the new password verbally over the phone or IM. Password is temporary so either way is fine. User will be prompted to change right away.
@@Cobuman so first the user needs to change password in active directory and then lock the windows and unlock it and put his changed password?
@@magdalenadrzumska9263 Correct. This will force them to change temporary password right away. It's a good practice to insure new password replicates on the computer and software that use domain login.
I would Like To Know How Would The User Will Be able To Know The temporary Password which We Created For Him???
Is It We Have To Tell Him That we have rest your Password With This **** You Can Type It Down And Change It Later!!!
You would just tell them what the temporary password is.
I'm so dumb, just figured out the meaning of 'Mosser" 😀
Nah, you are not dumb.😁I just picked something random from my head. What does it mean?
Hello sir i have a question
I am vpn user and i was not connected with my vpn and someone is changed my password and now i am locked out on my laptop screen what should i do ?
Your password expired is probably what happened. I'm assuming you have company laptop. If it's a personal laptop then you got a virus or something else. If you use a Microsoft account to login then you can reset it by contacting them.