AVOID KLM's 787-10 Dreamliner.
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- เผยแพร่เมื่อ 6 ก.ค. 2024
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Join me as I take KLM's 787-10 and see how this otherwise excellent and distinguished airline let itself down with its latest seat. Poor food and bad lounges make this an experience to avoid. I'll still be using KLM in the future, but maybe not from SFO... hope you enjoy the video! Next up, a train video from Egypt, and some AMAZING and frankly weird experiences I had in the Far East and India!
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0:00 Introduction
1:12 Temporary Air France Lounge SFO
3:53 Fare paid (in air miles)
5:16 FOREO integrated sponsor (thank you)
6:21 Boarding KLM 787-10 Dreamliner in World Business Class
7:44 Taxi and takeoff at SFO
9:37 Why the JAMCO seats suck
11:03 Inflight highlights
12:33 Disappointing KLM business class food
14:20 Amenities and IFE
15:15 My seat broke
16:00 Breakfast and dawn
17:46 Landing at AMS and transfer experience!
19:23 Amsterdam to Teesside - the last leg!
21:56 Back in the UK. Thanks and goodbye
Date of Travel: 19 FEB 2023
Airline: KLM
Livery: KLM blue standard
Route: SFO-AMS, AMS-MME
Aircraft: Boeing 787-10, Embraer 175
Flight Number: KL 606, KL 1537
Miles: 5,459 + 296
Airborne time: 9h34m, 0h55m
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Best part of the video was at 19:49 when the ramper expertly curls the cone across the ramp; he should have been in the Winter Olympics.
Amazing spot haha!
I was just about to comment the same thing! Legend!
Your regional flight meal looked better than the long haul flight
Business class meals are always better than the economy ones on the European routes.
Jamco is a hilarious name for a company that makes seats that don't work!
Shame you felt that KLM under performed. I had the pleasure of flying in seat 9A last month from AMS to SFO and the whole experience was top notch! As you mentioned, maybe the food is better on flights out of their home base.
You will be flabbergasted once you fly a premium airline like singapore, qatar, jal, eva air, emirates ect. The western airlines are falling really hard with comfort and service ect.
Cheers 🙏
Try Garuda best experience I ever had, even better than Singapore Airlines.@@rob99043
But you pay far more on those airlines. For example when I went to RSA, business class with Emirates was twice the price of KLM, whilst maybe it is better it wasn't worth £2k more to fly with Emirates. Plus none of those you quote are of use to travel to South Americaz where I normally travel to@@rob99043
I am from Brazil my favourite scene to fly over is the Amazon rainforest is just so beautiful but I rarely get to see it since 99% of flights to Brazil are at night. Another place I really love to see is Iguassu Falls, I used to live in Foz do Iguaçu so every time I took a flight back home I had a chance to see it and is just magical to see it from an airplane window.
Why do they fly at night 99% of the time though? What is the logic behind this?
Any flight where you don’t crash is a good flight. I also watch the show “Mayday”. Always look forward to your channel showing in my inbox.
Because it's common in the US for the domestic airlines to own/long-term-lease blocks of gates at larger airports (not just the legacies: the likes of Southwest and JetBlue do this as well) which they serve from multiple other airports many times a day, those airports will use the "international terminal" for domestic services by airlines which don't run as many flights and aren't renting a dedicated gate (because most of the international flights are fairly limited in frequency). Because the US doesn't have exit passport control, this works out; combined with preclearance, you have situations like Boston's where Allegiant, Frontier, and Hawaiian use terminal E alongside the foreign airlines, but WestJet is in terminal A, Air Canada is in B, and Aer Lingus is in C. Since those flights are from preclearance airports, the US considers them domestic arrivals, so you come off the jetbridge into the departure area. TAP also departs from C, even though their arrivals are in E.
Like the new ‘West Gates’ expansion at LAX Tom Bradley International Terminal. You have Hawaiian Airlines, Allegiant Airlines using gates there for domestic operations since there was opening after the new terminal open during the pandemic when many international carriers hadn’t resume full operations and both airlines wanted to expand their operations at the airport. Also you will see American, Delta, and United all using the ‘West Gates’ and the main Tom Bradley international terminal for select domestic operations when the terminal is less busy early in the morning to fly their wide bodies to the East coast like New York, Atlanta, Chicago, Detroit, and Miami etc. Those wide bodies usually arrive from South Pacific and latin America and then reloaded for continental US day time flight and then they loaded again for Trans oceanic flights overnight.
19:30 Back when there were still Shorts 330s and 360s around, the corner of Aberdeen Airport where they spent the night was known as "the allotments". Because it was full of Sheds.
Love this!
Lived in the flight path of Belfast city my whole life, Used to love the 360s going over.
The sliding of that cone by the fella at Amsterdam was magnificent !!!
So glad to see that you flew out of my homebase airport, SFO! You're right --- you probably should have taken Air France's 777 instead of KLM's 787-10. Despite that, really enjoyed your video (and all your other videos as well). Thanks for all you do, Paul!
I am not a fussy eater by any means, but that food looked truly terrible. How can anyone feel comfortable serving that indeed.
Lounges should have a minimum equipment list, and coffee should be the top item on it.
Absolutely!
@@Paul_Lucas Something is wrong at Boeing big time
I can't believe the lounge had only one coffee machine!
That food would have been a disappointment in Economy. It really didn't look appetizing!
Reminds me of the Airplane movie or maybe the second one, it’s not the news that the flight might crash that upsets the passengers and starts a mini-riot, it’s “oh, we’re also out of coffee.”
@@kirilmihaylov1934 What does that have to do with coffee?
Thank you for this review. I've been on the fence about flying KLM (business class). Your video helps me. BTW, I too had a lie flat seat on AF 777-300 ER that kept moving on its own. Flight attendants had to rescue me several times.
I so enjoy your vids so much and I got my tote just in time as I used to when I had to get rushed to hospital as I keep it packed for that. Glad you had a awesome flight !!
Great David Byrne reference… I guess youre not just a talking head 🥁
Sorry to hear your report. I recently flew trans-Atlantic with Air France and was quite disappointed. Last month I flew KLM and can only say that their Business Class service was superb. As a matter of fact the KLM service restored my faith in the travel business.
I love how to seat is fighting back! It is hilarious in time lapse😂
Great video, as always. Back in September 2021, KLM announced they were expanding their no-meat-or-fish catering to long-haul flights. It looks like this never happened.
I think that was only in economy if I recall!
Wow, just googled this. Another reason to skip KLM.
My favorite flyover scenery is the Andes mountain range. I was in awe of the size of that range-not just the obviously lengthy north to south dimension, but the vast east to west breadth, which seemed endless. The view ranges from thick jungle to bald rocky peaks capped with glaciers. Magnificent!
What a nice video Paul! Wow! Also my favorite part of this video is oddly your music choices and songs from all your other former videos in this video! I love it from 6:02 the song you used when you flew with QATAR Airways in the A350-1000 Q-Suite from Doha to Canberra to 7:24 when you took the Lufthansa 747-8 in First Class to 8:15 with the music you used on your Australian adventure on QANTAS 737-800 Perth to Adelaide in Economy to 9:11 with the music you used on Hawaiian Airlines First Class on the A330-300 to 11:52 the song which I’ve heard before on Jeb Brooks recent Delta A321neo flight in First Class from BOS-SFO to 14:48 the song you used on your FINAL KLM 747-400 flight to 16:13 the song you used in Aeromexico Business class on their B787 Dreamliner from Mexico City to Sau Paulo Brazil 🇧🇷 to 18:27 a song that Dennis Bunnik recently used when he flew AF La Première First Class from CDG-SIN 🇸🇬
Finally at 19:49 I’d call that the “Embraer Entourage” Also have you ever flown on one of KLM’s new Embraer E190-E2 jets? I’d love to see a review of that! 😊🎉
Also I cannot wait to fly KLM someday soon!
I'm a nursing home nurse. I get you Paul, for real. 👍
Your style of narration is awesome Paul. Love your work.
Fantastic trip report Paul!
“A funky airline with a good heart”…love his word choice!!! 🧐😉☺️
Hey Paul love the videos, me and the wife really enjoy your train rides, we have booked Tui flights to Melbourne Florida flying premium, I know you've done the Tui Premium but have you got any plans to do an updated video showing the experience? We're also keen to see the improvements made at Melbourne as not many people have done videos on it, and the ones that have, just kind of do a quick view.
Great vlog as always! My father worked with airline catering for over 20 yrs. He said that people complain about the food if they get it or not. So you were on a road to nowhere… How about the Brazil basin? Keep up the good work. KLM is all about Genever, the father of Gin. Be safe!
Thank you for yet a wonderful comprehensive review, Paul!
I was kind of surprised about your observations on the -9 vs -10 seats, though. The button placement on the -9 seats are far more inferior than on the -10 imho, because you tend to hit them with your elbow from time to time. A thing that generally doesn’t happen with the -10 version.
Do have to agree on the storage observations - almost non-existent on the -10.
Great flight, the seat looks modern compared to the -9 version but having more problem than -9 version, I hope it can be solved.
Another good honest video Paul. I really do like the text cutaway typeface too!
I like KLM, they are usually a good airline, but thanks for the tip on this plane..
The 787 10 business class aircraft are fine. My favorite KLM plane by far.
Fantastic content as always.
Thanks for the video Mate
Looking forward to the train video and Far East videos. Hey the plane ones are OK too.😀
I left my chocolate on the plane. Funnily enough, I left my wallet on one too, but thanks to cabin crew, it was waiting for me on my connecting flight through DBX. Great video.
I suspect I've had better food in economy. I've always assumed business class prices = guaranteed quality but I'm starting to question that now! Appreciate the avoidance of drama.
I once had a broken seat that wouldn't stay in the locked and upright position on a flight between Dallas and Tulsa. A lot of turbulence and I had to somehow not lean back in the seat for fear it would collapse.
That is a cool itnerary Paul! Any chance you can do a full Teesside-destination-Teesside cycle on video in the future?
Yes, F9 uses the International terminal. Remember, B6 used to use the International terminal as well.
9:08 MY HOME TOWN AIRPORT 😀 Glad you captured it on your ascent
Hello Paul, Enjoyable (to watch!) video, although the flight experience didn't look great. The meals looked dreadful. I was wondering what kind of watch you wear? I am sorry if you have said it before! I have been watching your video's for a long time. I know you are a bit of a nervous flier (like me) and wonder if doing something active (i.e filming) helps you take your mind off it? Really loved the scenery and the beautiful clouds :-) Thank you for another informative video :-)
Is the deliberate mistake that the photo of “Newcastle” is infact Sunderland and the Wearmouth Bridge and not the Tyne Bridge.
First one to spot it!
Sorry your KLM flight wasn't up to scratch. I hope you review Air Tahiti Nui soon, I flew them last year and found them a lot of fun.
Personally, I find they have the best livery, and their interior is even better. It's like you have arrived in Tahiti as soon as you get on board.
Plus, the best perk of flying Air Tahiti Nui is that you fly to Tahiti.
My favorite scenery to fly over is that mesmerizing, crystal blue water in the Caribbean!
Hi Paul we have done this route many times and also Marseilles we have only ever had one delay in all the yrs of doing it and it certainly is a much more relaxed way to go. However we didn’t know you can book the food though. Great video
Regarding Frontier being at the A gates, it's not as unusual as you would think. Before being reassigned to Terminal 2, Air Canada were assigned to the G gates.
Can you please clarify for folks who don’t know what the fuck that means.
@@congresssux9766 Frontier being on one side of the international terminal is not as unusual as one might think, Air Canada used to be on another side of the international terminal befire being moved to a domestic terminal.
@@congresssux9766 I will when you learn to not speak with such hostility.
Air Canada also lands in SFO as a domestic airline because of TSA pre-clearance. Likely Frontier has a bigger presence in SFO than AC (I assume they just fly Toronto, Montreal and Vancouver whereas Frontier has a lot more destinations?) so they probably made that switch?
The aircraft just could of came from an International location and they just don't move the aircraft. Have left from the International terminal more than a couple times in Atlanta.
Just about to do 2 long flights on Thai airlines Paul. Melbourne to Bangkok, then Bangkok to Zurich as part of a RTW trip. Any thoughts on Thai business class mate ?
Ahhhgood old gate D6, used to do the saudi to Norwich run for a few years. Miss flying on the little 175s. I once clocked more time on the ground than in the air!
Nice shot of Sunderland riverside when you mentioned Newcastle airport 😊
Last year I flew KLM and A.F. Business class on my regular long haul (Not to the USA) The former was fine, very good service and food, however A.F. was considerably better all round.
I also had this experience flying from Houston to Amsterdam. Luckily they offered a different seat.
Who else here wants to give Paul a big bear hug? Like if you do!
Nice review. I had the privilege of getting a good deal on Business class from MSP -AMS last October, then off to Manchester. The food was pretty good. Sorry the food on yours's wasn't. I do like Amsterdam airport, apart from the 15 min taxi way to the gate.
Nice review. Wish I experience Ethiad!
I hope at some point flying into Amsterdam you can go to Norwich to get back to 🇬🇧.
It’s a very cool tiny airport and you can just hop on the bus to the station, and get on a lovely 745 FLIRT to Liverpool Street! Would be cool to see that one day. Anyway, fabulous video as always Paul.
Been there done it 🙌🏻 th-cam.com/video/ILfZCS4xBN0/w-d-xo.html
@@Paul_Lucas wow thanks!
I love your videos and reviews, they are pretty helpful. I'm from California but live in the UK & I recently flew back from SFO with BA. You mentioned the Rockies mountains but then showed Washoe Lake, NV. That is the Sierra Nevada mountain range of California/Nevada, is that the mistake? LOL!
We need to book flights from Calgary to Amsterdam around September, was going to book KLM, something different for us. Maybe not now, any options,? You can suggest, we always use Air Canada Westjet
Please report it to KLM! Otherwise nothing will change! They need to know how most of the people think!
Who are most people. Never had a problem with KLM business class. Flying them in a few weeks.
Lot of fond memories of KLM out of Teesside. Being from the area but living in Dubai in the late 90's/early 2000's KLM out it Teesside was the go to until Emirates started flying out of Newcastle.
A year ago we flew KLM from LAX to NCL with the same equipment, but not in business.
Everything was great, especially the cabin crew.
I agree about the “ bus station” feeling for the short haul but it just gets into the bad visuals for when you get to NCL 😩, those cramped hallways downstairs… horrible and depressing.
I’m so sorry you had this experience. Thumbnails speak a thousand words.
Grew up on KLM Business Class in 80s/90s, as we live din Egypt. Flying in AirUK F27s and F50s from Norwich via Amsterdam to Cairo.
Keep up the good work
I saw that! It appears you originally had Seat 1A but you're in the back part of the business class cabin on the right hand side
Spot on description of the KLM product in recent times. I do love the joyous crews, mostly on outbound flights. But catering wise they really underperform, so I choose AF or DL when I can.
If you fly from Amsterdam their catering is not that bad to be honest. I flew in their new premium economy and I have to say I was pleasantly surprised by the food quality in that alone compared to their business class. I do admit AF is better when flying out of CDG. But, I have had pleasant meals in their business class from AMS (from other airports, not so much).
Coming from Amsterdam is not bad. Plus the lounge and ease of access through security is great if you have priority boarding business class.
@@JeanClaudeCOCOI think the catering from most airlines’ home bases is usually better than from an outstation yes.
klm is just peasantfood mostly. meat n potatoes.... its getting kinda old. But the crews are always fantastic.
JetBlue is going to start service to Amsterdam. Mint business class is terrific.
Cant beat flying over thr Brittany peninsula on the way to Faro! That catering looked so bad😢
Great stuff. Didn’t see you tap the aircraft to Teeside. The mistake you mentioned? Keith
Teesside is my local airport - love it!
Nice insertion of Sonic 2's - Sky Chase Zone music at 21:30
I flew from AMS to SFO in 2018 on a 747 and the food was perfect in premium eco. On the way back it was less desirable. Perhaps it is just from US to AMS?
KLM Is My Favorite Airlines In Europe,I Havent Experience B787-10 Yet.Great Trip Report
Ironically I flew this exact very flight last year in the summer while on my way back to India in economy. At least there was no document check for me at that time, so boarding was smooth. Flight to Amsterdam was very good, but my flight to Delhi was absolutely horrible, especially the food. Idk why. Completely the opposite experience to my earlier. Both of my flights were aboard 777-200ERs. Genuinely, I liked KLM especially because transit at AMS was very smooth along with decent cabin for economy and very supportive crew.
Thanks for the insight into the differences between their -9 and -10 business class seat. And I was thinking it would have been better. Also I don’t appreciate that KLM gives a choice between cheese OR cake for deserts. AF has a better product and they should standardise them both. I once asked on KLM if I could have both and told I’d have to wait until the end. Crikey for the sake of less than a couple of quids worth of cheese compared to what I paid for the ticket.
Air France should fully intergrate KLM into their operation. KLM as a brand needs to go away.
I flew on KLM business class in March 2023. The crew was amazing, and thats where the "+" ended.
The Toronto KLM lounge is nothing compared to KLM's hub at AMS.
Thought the food onboard tasted good, the only problem was, the appetizer tasted better than the main. The main was some sort of beef but we only had 4 tiny little slices.
Last disappointment, the biggest of all, the flight was originally scheduled for 787-10 with private lie flat seat. I checked in 24 hours in advance but the day I woke up, they switched the plane to a 777 with 2-2-2 configuration in business! Imagine paying all that cash and got such a downgrade on a red eye flight!
Which route this happen on? Trying to avoid if depart from toronto
this applies to a lot of the north american route. Pretty much the 787-10 could be swapped to a 787-9 or 777 anytime@@HeyDien
I SAW THAT! You called the Sierra Nevadas the Rockies! :D
I remember flying into Teesside from Heathrow when I was visiting family in England.
Well, Paul, you win the prize for contrail-action in a travel review. Choice between KLM and Air France? The latter.
Hey Paul, bumped and spoke briefly at IST fast track security if you remember , in March, you said you were coming to India shortly , for the Akasa air (ex Jet airways) Max, still awaiting that video!
Dear Paul:
My first time commenting despite having been a sub for about 4 years.
To cut to the chase, I sincerely appreciate your honest review of this KLM catastrophe. But you did it very well.
Keep posting the successes as well as the failures.
Blessed travels
Me
Thank you! Glad to have you around. Next airline review is of China Airlines which was quite a bit better 😜
What you showed as the 787-9 air vents were in fact lights. I assume that was the intentional error?
God, you must be real fun on vacations!
I saw that!
4:26 right Lucas…..you and I need words about you putting that Mackem abomination of the Monkwearmouth Bridge in place of the Tyne Bridge….
Good traffic cone sliding skills at 19.51
I completely agree here. If you can avoid the 777 please do so. The 787 is so much better since you don't have a neighbour and there's way more legroom in the foot well.
I've been calling it the Embraer Garden. Not catchy but does the job
I saw that! The deliberate mistake is obviously declaring Heineken to be delicious!
Nice Sonic theme music at the end.
The Embraer Enclave is my favourite to replace the Fokker Farm.
hard to judge which was more diabolical (brilliant characterization, by the way!)--the "dinner" or the recalcitrant seat... I think the seat has it by a stitch! cheers
Ayyyy Paul!
I didn't realize that the 787 could takeoff from the 1's at SFO. Usually widebodies depart 28 R/L.
Well it all depends on the prevailing wind.
This interested my wife and I as we are flying on KLM from Latin America via Amsterdam to a UK regional airport in C. The piece my wife seemed to enjoy the most was you using your sponsors product… but you never know she may buy one. A little in KLMs defense they have some pretty reasonable C class fares out of Latin America and their connections into the UK are far better than the competition, mainly Iberia. Getting to the UK, now British use the Iberia flights out of the region is more difficult and connecting through the USA is a general hassle in particular for my wife who has a passport from a LATAM country. It would be good to see you in the region.Most of the regional airlines are struggling and service is disappearing in a wave of hybrid airline models. Understanding why KLM looks like a market leading product, if you live in the region, might tell a different story.
Sad to this wasn't a great flight. I usually hear good things about KLM. Sad also that the 787-10 under performed. But that was a choice by the airline to install a bad seat and not the plane itself. Also I think catering from SFO might be to blame (partially) for the bad food presentation and taste. Anyways, safe flying on your next trip, mate!
Teeside are trying to grow Paul, hope they get some Canary Islands for winter, no news yet, we live in hope.
Interesting, ive had a couple of broken seats on the SIA 787-10 too. 😮
It's still surely prefferable to flying in their 2-2-2 business class layout?
Sorry about my former home country's airline ...... Seat and eat no good ! Hmmmmm ...
I remember flying Auckland to Argentina on a QF 744 flight in 1997. Crossing the Andes and seeing the snowy mountain tops so high, it felt magical !
In a few weeks am flying Austrian via Vienna to BKK and swiss via Zurich nack, bot premium economy. And Thai economy bkk-dps.
Really looking forward! 😊
Not gin, Genever. Sometime when you've got time in Amsterdam, do the tour of House of Bols.
Gutted about the chocolate 😂
The cabin crew probably weren't haha!
I saw that! Deliberate mistake: you showed a picture of Wearmouth bridge in Sunderland when referring to Newcastle Airport!
I've never been to Fokker Farm, but I've passed Wankdorf many times 😁