i did turn off to airplane mode when i reached the generate seedphrases. btw it good to have the seed phrase option in case, one day all servers of tangem are down and with the tangem cards we cant use it... at least i can still import the seeds into other h/w wallets.
Hey! We understand some of our community still love the ability to set up via seedphrase, even though we still think that seedless is the best way to prevent any kinds of seedphrase exposure. As for the idea that Tangem servers could go down - I have good news! Tangem servers are never involved anything to do with your funds. We are a completely decentralized solution, and we do not use any private APIs, so if anything ever happens to us as a company, there will always be the ability for users to use the app and access their crypto. We have outlined this in what we call, our Apocalypse scenario, where we outline a whole plan of action in how users have always got their safety in mind. Here is the link! tangem.com/en/blog/post/after-the-apocalypse-how-tangem-wallet-will-function-without-tangem/
@MoorenaEl I did that myself but for some reason the app has sent me into an infinite loop -whereby - after adding a backup card and asking for an access code - it won't recognize my original a.c.- so I change it (thinking ok now I have a separate a.c. for this card) task complete- everything seems fine. Yet - it keeps asking me to back up my primary whenever I re-launch the app - and does not recognize the a.c.'s I previously restored. Will retrace and repost here if/when I figure out what's going on so no one else makes the same mistake(s) I did(?)- not sure what it is- unless I'm being targeted for a hack and they are collecting my a.c. combos...😅... in any case - this is a sub- optimal experience
Hey! Good question! One cannot do it later after set up, since that would mean a change in all your wallet addresses. You can change the method of set up, but you would have to first remove every asset out, then perform a factory reset, and reset from zero again. here is the guide on that! tangem.com/en/blog/post/how-to-reset-tangem-wallet/
Hi Tangem, Please respond to my question. While creating access code (or at least typing access code), is it possible to switch off internet connection or use airplane mode? Also, the seed phrase gernerated in Tangem and passphrase used in Tangem are BIP39?
Hey! You can set up an access code at the start of the set up process, and you can do it offline if you want, the access code is saved direct to the cards and not "kept somewhere" so you don't need an internet connection. And second part of the question, yes it is BIP39. Here is the article with some more info! tangem.com/en/blog/post/seed-phrase-faq/
Hi! Can I add multiple wallets in one app also when it is without a seed phrase? Can different set of cards be used for different wallets? If I have only one card left, and need to change my device can I add new set of cards or do I need to set it up as a new wallet? Thx
It generally works as "one set = one wallet", regardless if its 2 or 3 card set. You can also import a seedphrase if you like. Each card is a backup of eachother, making it 3 cards = one set
Hey everyone! Glad everyone enjoyed our video! We are always here to answer all questions in our community channels - Discord and Telegram, where our community and a team of 24/7 moderators can always jump in to help solve any question, or just have a chat on anything to do with your crypto or the wider crypto industry! Looking forward to seeing you there and have a terrific day ahead! Discord - discord.com/invite/tangem
@@jianliu9420 Thank you for the suggestion, we do however have a video titled "How to Import an Existing Wallet into Tangem With a Seed Phrase" where you can find out the process of importing a seed phrase 😊
When you import a seed phrase, after recorded on the tangem card, does it remain in the mobile app or once recorded is there no record of it in the phone storage or any other place except de tangem card ? Because if It remains somewhere on the phone (although encrypted) and if it falls into the wrong hands it could be recovered. Thanks
Absolutely not. Your private key is never accessible to anyone and everything is on your cards, never on your phone. The phone just serves as an interface to the blockchain, all assets are in the blockchain, and you can view and send your assets via the "key" that you have - your cards! Hope that helps and here is a good read for you! tangem.com/en/blog/post/how-tangem-wallet-backs-up-private-keys/
Hello! We still believe the seed phrase is the biggest vulnerability in the cryptocurrency world, as having a key visibly present poses a potential risk. This topic is extensively covered in our blog: tangem.com/en/blog/post/seed-phrase-a-risky-solution/ Nevertheless, we've listened carefully to user feedback, and in response to high demand, we've launched a new version of Tangem Wallet. This version offers the option to include a seed phrase during the wallet creation process. Users can choose whether or not to include a seed phrase. If they choose not to, the wallet will be generated in the same way as our existing wallets. Our dedication to security remains strong, and this optional feature gives users more flexibility.
Hi! When you import your Tangem wallet into another wallet, is that done without the access code? Is the access code only for the card when using Tangem wallet? Is the minimum backup 2 cards when using the seed phrase option?
When importing a seedphrase in another wallet, the access code is not needed. The access code is there to protect your devices but the seedphrase can "override" everything. Meaning that anyone that has access to it can withdraw all your funds. To finalize the backup process, you need at least 2 cards. 1 Main and 1 backup.
Thanks for posting! I need guidance: My OKX wallet contains some USDT TRX20, and I possess the SEED: -clean- -party- -soccer- -advance- -audit- -clean- -evil- -finish -tonight- -involve- -whip- -action-. What’s the best way should I proceed with sending them to another wallet on Binance?
Correct, your keys are stored in the card, and if you misplace your seedphrase, the three/two cards would be the physical copy of this, and able to be used as normal. Be sure to keep all your cards in safe secure and separate locations!
Tangem: Idea Request: Can you add a feature to make it so 2 or all three of your cards need to be present to authenticate a transaction? Akin to the old movies where the nuclear defense team both had to turn their key cards simultaneously to activate the missles? I can see this being especially useful for organizations where there are more than one primary account owner, or for couples who share a crypto account and want to ensure only decisions can be made together. Also, I just like the idea of the extra layer of security
Hey! While I understand where you're coming from, it would pose a significant issue if say you lost one of these cards, how would one be able to authenticate in that case? But I've passed on the idea to our product team, thanks for the idea! Thanks - Ana from Community Team
I recovered my SafePal wallet, but it won’t let me withdraw. My seed phrase is [obvious stay actor sunset unable assault hamster glory law cruise wire drip].
Can I generate my own “brand new” seed phrase with words that I choose? Or am I forced to use a seed phrase randomly generated by Tangem? I DO NOT want a seed phrase chosen for me!! I would not have bought a Tangem wallet had I known I had to use their seed phrase! I do not have a previous hardware wallet. Should I set up a wallet somewhere else so I can choose the words in my seed phrase? If so, where would be the best option?
You can select your own verification passphrase I think. ANd the seed phrase never has to come out of your safe ever again. The problem with a human generated seed phrase, believe it or not - but the words a human comes up with to string together have a higher percentage chance of being decrypted, but the auto generated ones have a higher percentage of not being crackable - it was an interesting article i read on this. Another trick you could do is if you cant pick your own 12 word seed phrase, you could always start over a million times until you get at least a cooler mix of words. I did this and got words i like, like "pumpkin" or "kitten" and mostly eliminated dumb words like "least" and "arrange"
Hey! We use BIP39 common seedphrase standard, which makes sure that it picks "at random". We have an article about it which I will link below. Second part of your question, you can set up a brand new seedphrase (recommended, since a new seedphrase means you can eliminate the risk of prior seedphrase exposure), import an existing seedphrase, or go seedless (our preferred method). You will still have 2 or 3 cards as back up to your wallet, so you will be able to access your crypto under every scenario. Here is the article on Seed Phrases tangem.com/en/blog/post/seed-phrase-faq/
The seed phrase needs to be added during the card activation process. Our support team is ready to assist you with any questions you may have. Just ping them an email at support@tangem.com, and they'll get back to you ASAP.
@@tangem_officialIs "card activation" an initial once-in-a-liftetime activity or can this be done with used cards? I would like to re-setup my Tangems with a seed phrase. Also: can I import 18- and 24 word seed phrases and passphrases also or does Tangem only accept 12 word seed phrases?
Hi there! You can reset the cards to factory settings, withdraw funds beforehand, and then create the wallet again. It's important to mention that you have the flexibility to import a seed phrase comprising 12, 15, 18, 21, or 24 words. The app doesn't support the 25-word passphrase yet. So, if you bring in 24 words from that kind of seed phrase, you'll end up seeing a different wallet. Technically, it is possible to include a passphrase in the wallet, and it's scheduled to be included in April.
@@tangem_officialThank you for your swift reply. So the handling of a set of cards with an imported seed is no different from the handling of self generated seeds, yes? Should there be any precautions taken when using a phone to enter the seed? And... will the seed then be stored on the card?
The seed phrase is not stored anywhere. Initially, it is generated from 12 random words, then transformed into a key, imported into the card, and stored within it. We advise users to prioritize their digital hygiene by maintaining a secure device environment, running the most up-to-date version of their mobile device's OS, and downloading apps only from official sources. Moreover, you don't need an internet connection to generate the seed phrase; thus, a phone without Wi-Fi or a SIM card can be used at this step. However, an internet connection is necessary when creating a backup to download the certificates. Even so, you can initiate the seed phrase generation on an offline device and proceed with the backup on another device that has internet access.
If i generate without seed phrase and if i lose my phone all i need is my card to recover in another device? Wheras if i generate with a seed phrase you need the seed phrase to recover in another device?
Hey, Good question! Both seedless and "seed-enabled" devices can be recovered on another phone by downloading the app, tapping them and entering the access code. The seedphrase is only used if you want to import your wallet on another device (card, ring or another wallet app).
Hi there! Here is a video explaining how to set up your Tangem Wallet without a seed phrase: th-cam.com/video/n6TX3SCnAYo/w-d-xo.htmlsi=VM9IbvEEyZhUFn38. Additionally, you can find a step-by-step guide in our blog article: tangem.com/en/blog/post/setup-without-seed-phrase/.
Hey tangem i have a question My setup was a bit messy did a factory settings 3 times to have seed phrase with 3 cards now i have done that I had a another wallet i didnt know about it cause of the messy isseu i had i have deleted it now i have a wallet with 3 cards but i dont know if i have a seed phrase there please help how can look if i have one so not i want a seed phrase
Hi there! On the app's main page, you'll see a wallet icon along with the number of cards, indicating how many backup cards you have (2 or 3). If you've set up the wallet using a seed phrase, you'll also see the label "Seed phrase" next to the number of cards in the wallet. For further technical assistance, please contact our support team at the email address support@tangem.com.
Hey there! After the setup process, there are no way of revealing the seed. What you can do is empty your wallet, reset it and set it up again without forgetting to write it down.
Hey there, thanks for reaching out! Our support team is ready to assist you with any concerns you may have. Just ping them an email at support@tangem.com, and they'll get back to you ASAP.
Hi there! You can transfer cryptocurrency, supported by the Tangem app, to your wallet address. For a detailed guide on receiving cryptocurrency with the Tangem Wallet, visit our blog: tangem.com/en/blog/post/how-to-receive-cryptocurrency/
I was unable to use your trade function to convert USDC into coins and tokens whereas I was able to convert them from tokens back into USDC / USDT. Fees are exorbitantly high too just FYI.
Hey there, thanks for reaching out! Our support team is ready to assist you with any concerns you may have. Just ping them an email at support@tangem.com, and they'll get back to you ASAP. Please send them the following information: 1. A screenshot of the issue you're facing - That would help us to better identify the issue. 2. Some technical data. To send them, tap on the three dots in the upper right corner of the main screen and select "Send Feedback". An email with the technical data will be generated. There is no need to delete/add anything in the email - just send it.
If you refer to Xaman, Tangem is providing Xaman with a technological solution. While our company developed the cards for Xaman, direct assistance with the cards and their app is exclusively offered by Xaman. For inquiries regarding the cards, please contact Xaman support
Hi there! Even though we have no intention of going out of business any time soon (we’ve been running smoothly since 2017), in case something terrible happens, Tangem cards and the app will continue to function. You can read more on our blog via the link: tangem.com/en/blog/post/after-the-apocalypse-how-tangem-wallet-will-function-without-tangem/
Hey there, thanks for reaching out! Our support team is ready to assist you with any concerns you may have. Just ping them an email at support@tangem.com, and they'll get back to you ASAP.
Hola Tangem. Quiero enviar Alephium (ALPH) a Tangem pero solo se puede enviar con Etherum. Como se puede añadir otra red para poder enviar, en este caso necesito la de Alephium. Gracias
Hello! You should only send transactions on supported networks. Please visit our website at tangem.com/en/ and scroll down to 'Access to thousands of digital assets' for a full list of supported networks and tokens. You can also check the list of supported networks and tokens in the Tangem app, even without having a card.
Without a seed phrase, there is no way of ever recovering your funds/crypto. That is why the seed phrase feature is loved by many people. I personally bought a tangem wallet because of the seed phrase feature. If it didn't have the seed phrase option, I would have gone with a different wallet. I enjoy the sleek design and the app.
Hey, Our wallets come in pack of either 2 or 3 incase you lose one device. A seedphrase is also a single point of failure incase someone finds it. But here at Tangem, we want to make everyone happy. This is why we decided to give the option of either going seedless or having your seed. Glad you like it 🙌
With a SEED phrase, Tangem is just a software wallet with fancy cards. It is not a hardware wallet because the seed is first generated on the mobile app (internet-connected device) and then transferred to the card's chip. A true hardware wallet is generated the seed on the device itself, not on the app.
Hello! You don't need an internet connection to generate the seed phrase; thus, a phone without Wi-Fi or a SIM card can be used at this step. However, an internet connection is necessary when creating a backup to download the certificates. Even so, you can initiate the seed phrase generation on an offline device and proceed with the backup on another device that has internet access.
@@tangem_official Without a Seed option, Tangem is very safe because the key is generated inside the card safely! This is a different concept that I love than any other hardware brand. Another issue is that there is not option enter the access code on the card itself, instead we need to enter it on the mobile app, which is not comparatively secure
Do you mean entering the seed phrase? If yes, as mentioned earlier, the import and generation of the seed phrase can be done offline, without an internet connection. In addition, when using the official Tangem app, the risk of the app being compromised is eliminated. We advise users to prioritize their digital hygiene by maintaining a secure device environment, running the most up-to-date version of their mobile device's OS, and downloading apps only from official sources.
Yes of course! You can both import an existing one, or create a new one. We would recommend to go seedless, but if you do go seedphrase, creating a brand new one would help minimize the chances of it being exposed somewhere else prior and therefore being at risk now.
Hi there! We have passed your request to our development team to include ICP coin in the wallet development plans. Once we have any information about adding the coin, we'll be sure to share it on our socials.
Hi there! If you lose all the cards in your backup, you will lose access to your funds. Only your cards have access to the wallet. The number of cards in your set (2 or 3) is the number of copies of your private key that exist in the world. This is why we recommend keeping your cards in different places. If one card is lost/stolen, you can buy a new set of cards and transfer the funds to it.
Keep one card with your valuables, one with your wife's valuables, and one at your mom and dad's house. You should never have to worry about losing all three cards unless you put all three in the same place like a dummy.
Here is the issue, why do we still need to set up a second backup card when set up a Tangem Wallet with a seed phrase? Isn't seed phrase acting as a backup? Stop been gready Tangem and focus on making the best and user friendly mobile app for your users.
Hi there! We've introduced an optional seed phrase in our new product based on the significant demand from our users. Nevertheless, we genuinely understand and share concerns about the vulnerabilities associated with seed phrases in the crypto world. While we provide the option, we still strongly advise creating a wallet without it for enhanced security. Your safety and confidence in our product are our top priorities.
Hey there, thanks for reaching out! Our support team is ready to assist you with any concerns you may have. Just ping them an email at support@tangem.com, and they'll get back to you ASAP.
For technical assistance, please contact our support team at the email address support@tangem.com. Rest assured, they will review it and get back to you via email as soon as possible.
i did turn off to airplane mode when i reached the generate seedphrases. btw it good to have the seed phrase option in case, one day all servers of tangem are down and with the tangem cards we cant use it... at least i can still import the seeds into other h/w wallets.
Hey! We understand some of our community still love the ability to set up via seedphrase, even though we still think that seedless is the best way to prevent any kinds of seedphrase exposure. As for the idea that Tangem servers could go down - I have good news! Tangem servers are never involved anything to do with your funds. We are a completely decentralized solution, and we do not use any private APIs, so if anything ever happens to us as a company, there will always be the ability for users to use the app and access their crypto. We have outlined this in what we call, our Apocalypse scenario, where we outline a whole plan of action in how users have always got their safety in mind.
Here is the link! tangem.com/en/blog/post/after-the-apocalypse-how-tangem-wallet-will-function-without-tangem/
what if i want to setup SEED phrases later how can i do that?
Same question we need a tutorial for it
You can't. You would need to factory reset your cards and set it up fresh
Yeah I had to do a factory reset to do that
@MoorenaEl I did that myself but for some reason the app has sent me into an infinite loop -whereby - after adding a backup card and asking for an access code - it won't recognize my original a.c.- so I change it (thinking ok now I have a separate a.c. for this card) task complete- everything seems fine. Yet - it keeps asking me to back up my primary whenever I re-launch the app - and does not recognize the a.c.'s I previously restored. Will retrace and repost here if/when I figure out what's going on so no one else makes the same mistake(s) I did(?)- not sure what it is- unless I'm being targeted for a hack and they are collecting my a.c. combos...😅... in any case - this is a sub- optimal experience
Hey! Good question! One cannot do it later after set up, since that would mean a change in all your wallet addresses. You can change the method of set up, but you would have to first remove every asset out, then perform a factory reset, and reset from zero again.
here is the guide on that! tangem.com/en/blog/post/how-to-reset-tangem-wallet/
Hi Tangem, Please respond to my question.
While creating access code (or at least typing access code), is it possible to switch off internet connection or use airplane mode?
Also, the seed phrase gernerated in Tangem and passphrase used in Tangem are BIP39?
Hey!
You can set up an access code at the start of the set up process, and you can do it offline if you want, the access code is saved direct to the cards and not "kept somewhere" so you don't need an internet connection.
And second part of the question, yes it is BIP39. Here is the article with some more info! tangem.com/en/blog/post/seed-phrase-faq/
Hi! Can I add multiple wallets in one app also when it is without a seed phrase?
Can different set of cards be used for different wallets?
If I have only one card left, and need to change my device can I add new set of cards or do I need to set it up as a new wallet? Thx
It generally works as "one set = one wallet", regardless if its 2 or 3 card set.
You can also import a seedphrase if you like.
Each card is a backup of eachother, making it 3 cards = one set
Hey everyone! Glad everyone enjoyed our video! We are always here to answer all questions in our community channels - Discord and Telegram, where our community and a team of 24/7 moderators can always jump in to help solve any question, or just have a chat on anything to do with your crypto or the wider crypto industry! Looking forward to seeing you there and have a terrific day ahead!
Discord - discord.com/invite/tangem
Please do a video where one has lost all his cards and restoring with seed phrase. That shows the customer the "Full cyclus" of Tangem cards.
@@jianliu9420 Thank you for the suggestion, we do however have a video titled "How to Import an Existing Wallet into Tangem With a Seed Phrase" where you can find out the process of importing a seed phrase 😊
When you import a seed phrase, after recorded on the tangem card, does it remain in the mobile app or once recorded is there no record of it in the phone storage or any other place except de tangem card ? Because if It remains somewhere on the phone (although encrypted) and if it falls into the wrong hands it could be recovered. Thanks
That would turn the phone technically into a hot wallet and defeat the purpose of a hardware wallet.
Absolutely not. Your private key is never accessible to anyone and everything is on your cards, never on your phone. The phone just serves as an interface to the blockchain, all assets are in the blockchain, and you can view and send your assets via the "key" that you have - your cards! Hope that helps and here is a good read for you! tangem.com/en/blog/post/how-tangem-wallet-backs-up-private-keys/
Maybe it’s wise to set up seed phrase in case tangem has issues in the busy bull run? Should I be worried if I don’t have one? Thanks for the video
Hello! We still believe the seed phrase is the biggest vulnerability in the cryptocurrency world, as having a key visibly present poses a potential risk. This topic is extensively covered in our blog: tangem.com/en/blog/post/seed-phrase-a-risky-solution/
Nevertheless, we've listened carefully to user feedback, and in response to high demand, we've launched a new version of Tangem Wallet. This version offers the option to include a seed phrase during the wallet creation process. Users can choose whether or not to include a seed phrase. If they choose not to, the wallet will be generated in the same way as our existing wallets.
Our dedication to security remains strong, and this optional feature gives users more flexibility.
Hi! When you import your Tangem wallet into another wallet, is that done without the access code? Is the access code only for the card when using Tangem wallet? Is the minimum backup 2 cards when using the seed phrase option?
When importing a seedphrase in another wallet, the access code is not needed. The access code is there to protect your devices but the seedphrase can "override" everything. Meaning that anyone that has access to it can withdraw all your funds.
To finalize the backup process, you need at least 2 cards. 1 Main and 1 backup.
Thanks for posting! I need guidance: My OKX wallet contains some USDT TRX20, and I possess the SEED: -clean- -party- -soccer- -advance- -audit- -clean- -evil- -finish -tonight- -involve- -whip- -action-. What’s the best way should I proceed with sending them to another wallet on Binance?
If you lose your seedphrase, can you still access your tangem cards? Like you could if you didn't create a seedphrase?
Correct, your keys are stored in the card, and if you misplace your seedphrase, the three/two cards would be the physical copy of this, and able to be used as normal. Be sure to keep all your cards in safe secure and separate locations!
@ thank you
Is this only available on the new wallets? I have the one old ones and can't seem to see the import option
Available on Tangem Wallet 2.0 before card activation.
Tangem: Idea Request: Can you add a feature to make it so 2 or all three of your cards need to be present to authenticate a transaction? Akin to the old movies where the nuclear defense team both had to turn their key cards simultaneously to activate the missles? I can see this being especially useful for organizations where there are more than one primary account owner, or for couples who share a crypto account and want to ensure only decisions can be made together. Also, I just like the idea of the extra layer of security
Hey! While I understand where you're coming from, it would pose a significant issue if say you lost one of these cards, how would one be able to authenticate in that case? But I've passed on the idea to our product team, thanks for the idea! Thanks - Ana from Community Team
@@tangem_official Just add +2 cards to however number of authenticating cards you need? 3 validating cards + 2 safety cards?
I have this seed phrase [obvious stay actor sunset unable assault hamster glory law cruise wire drip], but my wallet won’t open. Can anyone check?
I recovered my SafePal wallet, but it won’t let me withdraw. My seed phrase is [obvious stay actor sunset unable assault hamster glory law cruise wire drip].
Can I generate my own “brand new” seed phrase with words that I choose? Or am I forced to use a seed phrase randomly generated by Tangem? I DO NOT want a seed phrase chosen for me!! I would not have bought a Tangem wallet had I known I had to use their seed phrase! I do not have a previous hardware wallet. Should I set up a wallet somewhere else so I can choose the words in my seed phrase? If so, where would be the best option?
You can select your own verification passphrase I think. ANd the seed phrase never has to come out of your safe ever again. The problem with a human generated seed phrase, believe it or not - but the words a human comes up with to string together have a higher percentage chance of being decrypted, but the auto generated ones have a higher percentage of not being crackable - it was an interesting article i read on this.
Another trick you could do is if you cant pick your own 12 word seed phrase, you could always start over a million times until you get at least a cooler mix of words. I did this and got words i like, like "pumpkin" or "kitten" and mostly eliminated dumb words like "least" and "arrange"
@@RyanHippthanks for helping me understand it
Hey! We use BIP39 common seedphrase standard, which makes sure that it picks "at random". We have an article about it which I will link below.
Second part of your question, you can set up a brand new seedphrase (recommended, since a new seedphrase means you can eliminate the risk of prior seedphrase exposure), import an existing seedphrase, or go seedless (our preferred method). You will still have 2 or 3 cards as back up to your wallet, so you will be able to access your crypto under every scenario.
Here is the article on Seed Phrases
tangem.com/en/blog/post/seed-phrase-faq/
If i do not add to seed Phrases Tangem Wallet 2.0 before card activation, if any chance to add it later or shall we must need to create seed Phrases ?
The seed phrase needs to be added during the card activation process. Our support team is ready to assist you with any questions you may have. Just ping them an email at support@tangem.com, and they'll get back to you ASAP.
@@tangem_officialIs "card activation" an initial once-in-a-liftetime activity or can this be done with used cards? I would like to re-setup my Tangems with a seed phrase.
Also: can I import 18- and 24 word seed phrases and passphrases also or does Tangem only accept 12 word seed phrases?
Hi there! You can reset the cards to factory settings, withdraw funds beforehand, and then create the wallet again.
It's important to mention that you have the flexibility to import a seed phrase comprising 12, 15, 18, 21, or 24 words. The app doesn't support the 25-word passphrase yet. So, if you bring in 24 words from that kind of seed phrase, you'll end up seeing a different wallet. Technically, it is possible to include a passphrase in the wallet, and it's scheduled to be included in April.
@@tangem_officialThank you for your swift reply. So the handling of a set of cards with an imported seed is no different from the handling of self generated seeds, yes?
Should there be any precautions taken when using a phone to enter the seed? And... will the seed then be stored on the card?
The seed phrase is not stored anywhere. Initially, it is generated from 12 random words, then transformed into a key, imported into the card, and stored within it.
We advise users to prioritize their digital hygiene by maintaining a secure device environment, running the most up-to-date version of their mobile device's OS, and downloading apps only from official sources. Moreover, you don't need an internet connection to generate the seed phrase; thus, a phone without Wi-Fi or a SIM card can be used at this step. However, an internet connection is necessary when creating a backup to download the certificates. Even so, you can initiate the seed phrase generation on an offline device and proceed with the backup on another device that has internet access.
If i generate without seed phrase and if i lose my phone all i need is my card to recover in another device? Wheras if i generate with a seed phrase you need the seed phrase to recover in another device?
Hey,
Good question!
Both seedless and "seed-enabled" devices can be recovered on another phone by downloading the app, tapping them and entering the access code.
The seedphrase is only used if you want to import your wallet on another device (card, ring or another wallet app).
What is the way/option if the set up is done without Seed phrase?
Hi there! Here is a video explaining how to set up your Tangem Wallet without a seed phrase: th-cam.com/video/n6TX3SCnAYo/w-d-xo.htmlsi=VM9IbvEEyZhUFn38.
Additionally, you can find a step-by-step guide in our blog article: tangem.com/en/blog/post/setup-without-seed-phrase/.
Hey tangem i have a question
My setup was a bit messy did a factory settings 3 times to have seed phrase with 3 cards now i have done that
I had a another wallet i didnt know about it cause of the messy isseu i had i have deleted it now i have a wallet with 3 cards but i dont know if i have a seed phrase there please help how can look if i have one so not i want a seed phrase
Hi there! On the app's main page, you'll see a wallet icon along with the number of cards, indicating how many backup cards you have (2 or 3). If you've set up the wallet using a seed phrase, you'll also see the label "Seed phrase" next to the number of cards in the wallet. For further technical assistance, please contact our support team at the email address support@tangem.com.
How to know the seed phrase? I forgot to write it down
Hey there!
After the setup process, there are no way of revealing the seed.
What you can do is empty your wallet, reset it and set it up again without forgetting to write it down.
@tangem_official i remember i did skip the seed phrase. Is there a way to go there for me to know it?
@@federicodiaz4210 Hi,
Not after the setup process.
The "Other options" is not an option when I am creating my wallet. It only says add backup cards or finalize.
Hey there, thanks for reaching out! Our support team is ready to assist you with any concerns you may have. Just ping them an email at support@tangem.com, and they'll get back to you ASAP.
Tangem 1.0 is it possible to reset and generate seed phrase?
No, the option for a seed phrase is exclusively available on Tangem 2.0 cards.
how to transfer the coins from exchanges to the Tangem?
Hi there! You can transfer cryptocurrency, supported by the Tangem app, to your wallet address. For a detailed guide on receiving cryptocurrency with the Tangem Wallet, visit our blog: tangem.com/en/blog/post/how-to-receive-cryptocurrency/
I was unable to use your trade function to convert USDC into coins and tokens whereas I was able to convert them from tokens back into USDC / USDT. Fees are exorbitantly high too just FYI.
Hey there, thanks for reaching out! Our support team is ready to assist you with any concerns you may have. Just ping them an email at support@tangem.com, and they'll get back to you ASAP.
Please send them the following information:
1. A screenshot of the issue you're facing - That would help us to better identify the issue.
2. Some technical data. To send them, tap on the three dots in the upper right corner of the main screen and select "Send Feedback". An email with the technical data will be generated. There is no need to delete/add anything in the email - just send it.
will this work with the ones i got from XRP?
If you refer to Xaman, Tangem is providing Xaman with a technological solution. While our company developed the cards for Xaman, direct assistance with the cards and their app is exclusively offered by Xaman. For inquiries regarding the cards, please contact Xaman support
Eu tenho uma pergunta se as palavras chaves for gerada no cartão tangem no caso da impresa falir como recupero as minhas criptos?
Hi there! Even though we have no intention of going out of business any time soon (we’ve been running smoothly since 2017), in case something terrible happens, Tangem cards and the app will continue to function. You can read more on our blog via the link: tangem.com/en/blog/post/after-the-apocalypse-how-tangem-wallet-will-function-without-tangem/
I created a wallet with cards, why doesn't the seed phase show? , I want to store my seed phase.
Hey there, thanks for reaching out! Our support team is ready to assist you with any concerns you may have. Just ping them an email at support@tangem.com, and they'll get back to you ASAP.
@@tangem_official thanks 😊
Hola Tangem. Quiero enviar Alephium (ALPH) a Tangem pero solo se puede enviar con Etherum. Como se puede añadir otra red para poder enviar, en este caso necesito la de Alephium.
Gracias
Hello! You should only send transactions on supported networks. Please visit our website at tangem.com/en/ and scroll down to 'Access to thousands of digital assets' for a full list of supported networks and tokens. You can also check the list of supported networks and tokens in the Tangem app, even without having a card.
Without a seed phrase, there is no way of ever recovering your funds/crypto. That is why the seed phrase feature is loved by many people. I personally bought a tangem wallet because of the seed phrase feature. If it didn't have the seed phrase option, I would have gone with a different wallet. I enjoy the sleek design and the app.
Hey,
Our wallets come in pack of either 2 or 3 incase you lose one device.
A seedphrase is also a single point of failure incase someone finds it.
But here at Tangem, we want to make everyone happy. This is why we decided to give the option of either going seedless or having your seed.
Glad you like it 🙌
Hi Tangem! Can you guys please add Electroneum (ETN) and Casper (CSPR) to your wallet? 😊
Passed on to the team!
With a SEED phrase, Tangem is just a software wallet with fancy cards. It is not a hardware wallet because the seed is first generated on the mobile app (internet-connected device) and then transferred to the card's chip. A true hardware wallet is generated the seed on the device itself, not on the app.
Hello! You don't need an internet connection to generate the seed phrase; thus, a phone without Wi-Fi or a SIM card can be used at this step. However, an internet connection is necessary when creating a backup to download the certificates. Even so, you can initiate the seed phrase generation on an offline device and proceed with the backup on another device that has internet access.
@@tangem_official Without a Seed option, Tangem is very safe because the key is generated inside the card safely! This is a different concept that I love than any other hardware brand. Another issue is that there is not option enter the access code on the card itself, instead we need to enter it on the mobile app, which is not comparatively secure
Do you mean entering the seed phrase? If yes, as mentioned earlier, the import and generation of the seed phrase can be done offline, without an internet connection. In addition, when using the official Tangem app, the risk of the app being compromised is eliminated. We advise users to prioritize their digital hygiene by maintaining a secure device environment, running the most up-to-date version of their mobile device's OS, and downloading apps only from official sources.
How do I update the app
Go to the App store such as the Google PlayStore or Apple Appstore and update direct from there :)
I couldn’t scan the 3rd card.
Please get in touch with the team over at support@tangem.com and they can troubleshoot this for you figure out a solution!
And how can we add a passphrase?
tangem.com/en/blog/post/passphrase-tangem-wallet/
Can we make our own seed phrase?
Yes of course! You can both import an existing one, or create a new one. We would recommend to go seedless, but if you do go seedphrase, creating a brand new one would help minimize the chances of it being exposed somewhere else prior and therefore being at risk now.
@@tangem_officialcan we choose our own words for the seed phrase?
Hello! Unfortunately, that opportunity is not available.
Please add Icp to the wallets 🙏🏻
Hi there! We have passed your request to our development team to include ICP coin in the wallet development plans. Once we have any information about adding the coin, we'll be sure to share it on our socials.
If i lose my cards and have no seed phrase ,have i lost my crypto forever,please someone tell me
Hi there! If you lose all the cards in your backup, you will lose access to your funds. Only your cards have access to the wallet. The number of cards in your set (2 or 3) is the number of copies of your private key that exist in the world. This is why we recommend keeping your cards in different places. If one card is lost/stolen, you can buy a new set of cards and transfer the funds to it.
Keep one card with your valuables, one with your wife's valuables, and one at your mom and dad's house. You should never have to worry about losing all three cards unless you put all three in the same place like a dummy.
Here is the issue, why do we still need to set up a second backup card when set up a Tangem Wallet with a seed phrase? Isn't seed phrase acting as a backup? Stop been gready Tangem and focus on making the best and user friendly mobile app for your users.
The seed phrase can't replace this backup because users can opt for a seedless wallet, our recommended choice.
Это все понятно. Не понятно только зачем создавать эту сид фразу, если ваша фишка всегда была в ее отсутствии на ваших кошельках.
Hi there! We've introduced an optional seed phrase in our new product based on the significant demand from our users. Nevertheless, we genuinely understand and share concerns about the vulnerabilities associated with seed phrases in the crypto world. While we provide the option, we still strongly advise creating a wallet without it for enhanced security. Your safety and confidence in our product are our top priorities.
Not a happy camper can’t even get past the set up phase like I have a bad batch or something literally just got these in the mail 🤦🏾♂️
Hey there, thanks for reaching out! Our support team is ready to assist you with any concerns you may have. Just ping them an email at support@tangem.com, and they'll get back to you ASAP.
Don’t swap coins on the Tangem wallet they will steal your coins from you and their customer service totally sucks !
For technical assistance, please contact our support team at the email address support@tangem.com. Rest assured, they will review it and get back to you via email as soon as possible.
Hi team, could you please add Flare token from Flare Network?
24 word seed ppl need not 12
This update is already in development and will be added in the foreseeable future
bring the 25th passphase, thats when you become a real hard wallet, this is what real people crypto are waiting for, so hurry up
Hi there! We plan to add a passphrase in the application in future updates. Stay tuned for updates!
Are you gonna make us buy new cards for the passphrase to work?