Biggest Mistakes House Cleaners Learn From - Don't Reinvent The Mistake Wheel
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- เผยแพร่เมื่อ 29 ก.ค. 2024
- The biggest mistakes house cleaners learn from is 20/20 hindsight.
Do you keep making the same mistakes over and over, hoping for different results?
You have to pay attention to the consequences if you want to fix the problem.
These house cleaners learned the hard way. But you don't have to make the same bad decisions.
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** BIGGEST MISTAKES CHAPTERS **
0:00 - Meet Angela Brown, the House Cleaning Guru
1:22 - What are some of the biggest house cleaner mistakes?
1:32 - Is treating your customers like family a mistake?
2:18 - Do I need to set boundaries?
3:03 - Will being too familiar cost me time?
3:42 - Why should there be clear rules?
4:06 - Can you be friends with your clients?
4:26 - What happens when you get let go?
5:19 - Why is training important?
5:53 - Are there different steps and stages to cleaning?
6:45 - Is progress mandatory?
7:00 - Should I invest in training?
8:16 - Don't assume people you have hired have common sense
9:20 - Do I need to have standard operating procedures?
11:41 - Is it important to have a retirement plan as a house cleaner?
12:27 - What happens when you get older and can't physically clean?
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** WHAT IS 'ASK A HOUSE CLEANER'? **
Ask a House Cleaner is a daily show where you get to ask your house cleaning questions, and we provide answers.
Learn how to clean. How to start a cleaning business. Marketing and advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. And cleaning company expansion help.
Our host, Angela Brown, ran and managed one of the largest independently owned cleaning companies in the Southeast for 25 years. She’s the CEO and founder of Savvy Cleaner Training and Certification for House Cleaners and Maids.
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Check out this playlist of similar videos we made on how some house cleaners have made the biggest mistakes of their lives - AND GOT AWAY WITH! Don't be one of them! More fabulous information. th-cam.com/play/PLh1fKdNH3piRBWVLMTO4pty5SOqUVR4AQ.html
you are awesome thanks for all your tips
I took care of 2 elderly women for 6 years. They both died around the same time. I heard them on the phone allllll the time telling their families how grateful they were for me, what an angel I was, and that they couldn't do it without me.
When they passed, I wasnt informed until I showed up to clean and called their kids and found they had passed, and been buried.
I treated those ladies like family, and their family treated me like I didnt even exist.
It was a hard lesson to learn.
Oh no, that's terrible! I'm sorry that this happened to you.
I’m sorry 😢
That’s heartbreaking, but it wasn’t the clients’ fault. The clients loved you and were grateful. The bonds the ladies formed with you may have made their families feel guilty and resentful that they couldn’t or wouldn’t take care of them.
@@Reneemfenn 7u
I love the way you teach communication skills! Say out loud what you mean and mean what you say!
Thank you so much for your kind words and feedback!🙂
She’s been my life coach for a while lol!
4:38 DAMN! you say it like it is... I Love it when people is that direct!!
... ANd by the end of the video, you realize she's practically a life coach!... Thanks for sharing!!
Thanks for taking the time to write this comment, I appreciate it! 🤗
I'm not in the house cleaning industry but your common sense advice can be applied to many aspects of life. Thank you.
You’re welcome and I appreciate you watching the show. 😊
After 5 Angie's list experiences I learned I have to clean my own house. That's why I watch your valuable videos.
I'm sorry you had to negative experiences. It's awesome that you're learning all about cleaning. Keep it up! 🙌
Thank you Angela, I am working as a health advisor and I find all your points are relevant to me as well in dealing with clients and in ensuring I stay professional. Many thanks. Love your videos!
Thanks for watching and I'm thrilled you found some tips you could use. God bless you for helping others in your profession too. Hats off to you! :-)
Thank you so much for your reply, Angela. I believe what you do and your sector are so very important and I have full respect in cleaning service because it is about people’s well-being. God bless you and your team always!
I am 56, and still getting new clients. I am tired of cleaning but the recent events have really put me behind.
You got this! But if it becomes too overwhelming you might have to make a few changes. Good luck! Sending hugs. 🤗
Baby I’ve been retire for a year and half and my phone want stop ringing ! I did it for my Pastor and his Mother and asked them not to say my name but you know how people are ... wish you luck and stand firm ! 56
@@tishsmiddy71 Thanks Tish! Im probably gonna hire some ppl. I know its a whole can a worms, but gotta keep on keepin on, right? Blessings to you as well!
I need a job please if there’s any possibility. Thank you
Excellent. I'm a retired businessman....and found you while looking for "the best mop". What you're saying here is so hard for young people to accept. But they need to understand that investing in specialized knowledge is a business expense. They can either pay up front, and apply the knowledge now......or learn the lessons the hard way, and pay over years of making the same mistakes. Well done.
Well said, thanks for sharing!
It was difficult to hear, though I am thankful for the talk you gave in this and the last episode. I will do my best at being friendly and do a great job, however I can't forget that I am being paid to do so. Also thanks for the words about improving oneself and the investing in the future.
Thanks for watching. Yes, the key is to learn from the mistakes of others and not reinvent the wheel making the same mistakes ourselves. 👍👍👍
WoW, the 1st time I heard it " you are not family and are replaceable" hurt, but the 2nd time I just understood. Thank you.
You're welcome, glad you enjoyed the video! Thanks for watching and for taking the time to comment!
You are such a lovely person and have much wisdom with great communication skills!
Wow, thank you! I appreciate your feedback and that you took the time to drop me a line. :-)
Thank you, Angela. I respect you for this video.
Thanks for watching and for taking the time to drop me a line. I appreciate you. :-)
Thankyou Angela.
You're welcome! And thank you for watching the video. 🙂
Angela, I think you forgot a few valid points.
1) if cleaners are leaving after training could the pay be too low for how hard the work physically is?
2) cleaners are considered low skill when the work requires MANY skills and good health.
3) poverty is often the reason for poor diet. Often a lifetime of poor nutrition and the inability to afford quality foods on cleaners salary is to blame for why house cleaners might lack energy.
It is very important that employers become more aware of how THEY might contribute to the problems they may face with employees.
Yes to all of the things you mentioned. Thanks for sharing this.
exactly I was excited to start a cleaning job get some new skills but when i realised how much time and petrol was involved between jobs unpaid AND i'm expected to wash the clothes and mops at home in my machine in my time unpaid... thats a lot of unpaid work...
Totally needed this !! Thank you 😊
Glad it was helpful...thanks for watching!
I really enjoy cleaning my home, I see it as more of a hobby than a chore. I have a 4 bed, main bathroom, en-suite & downstairs WC. I mentioned to my mother about maybe starting a cleaning business of my own, a one woman show obviously, as right now I’m just a housewife. She would always support me but as she wisely said when you turn a hobby into a job, it comes with all new expectations and guidelines, it probably won’t be enjoyable for me much longer.
She's wise, but its all up to you. Cleaning for others is not the same as cleaning for yourself.
Please tell me how you see this as a hobby. That mindset would be helpful.
They pull all kinds of "shenanigans" 💩 exactly what I would have said 😂
Lol...thanks for watching!
Thank you Angela you’re the best teacher
Thank you so much for your kind words. And for taking the time to write this comment, I appreciate it! 🤗
Great advice!!
Glad you think so! Thanks for watching! 😊
Love this advice thank you
Thanks for watching and for your kind words. I appreciate you hanging out with me for a few minutes today. :-)
Angela, we had a very different exchange on another one of your videos, but I'm a small business owner and I need to stand on a ladder for the standing ovation this video deserves!
People love to say "I'm a business Owner." Great! But that's not success... In fact, you almost always start worse off than an employee. if years later you're still living paycheck to paycheck and working harder than any employee, WHY are you a business owner? Makes me nuts.
Thanks for sharing! And thank you for your kind words. You are 100% correct, being a business owner is no cakewalk. It takes a special kind of person to run a business through the grind and come out on the other side with a profitable and sellable enterprise. 👏👏👏
@@AskAngelaBrown "Sellable"... Ouch.
My business is putting $4K per month into my retirement account (after my own living expenses and taxes) and it occupies about 10 hours of my time per week. Sounds sellable right?
Problem is, any new owner has to be a very specific type of person, and I wonder if they exist. They must be mechanically inclined, highly computer savvy, and excel at teaching, communicating, judging character, listening, etc. And they must be emotionally stable enough to swallow their pride on occasion to maintain a reputation.
Such rare people exist, but I have doubts they actually buy businesses. I think they would start their own instead.
Now, I could "almost" take that $4K per month and use it to pay a Manager who would be "sold" as part of the business, but here in California $48K per year isn't quite enough to maintain a person worthy of such a position. Instead, the retirement account seems to be a better place to put those profits.
So true
The 22 happened to me but backwards. I know I work for these people and I give them a service but there was this family who wanted me too much. I had to let them go! Yes, I quit because I felt they wanted me to be part of their family like " we're going away stay in our house" and I cant do that because once I leave their house I go to MY house with my family.🤷♀️ I might sound mean but I know my place.
Good for you for making that choice, it isn't always easy. But sometimes it's best to leave some clients. Thanks for sharing!🙂
Thats when the water gets muddy. They might want cleaning favors etc. Or can you just do this room, I'll pay you later. Keep professional
Thank you 😊
You're welcome! And thank you for watching the video. 🙂
So much great advice! Thank you! I have just decided I want to work for a cleaning company to learn as much as I can and maybe own my own cleaning company eventually. I'm binge watching all you videos and soaking in all your advice😊 I have a question? How do you handle cleaning family members homes? Is that a bad idea?
Yes it is a bad idea for the most part. Family will never treat you the same way your client's do. We've done lots of videos on it. Check it out savvycleaner.com/ask-a-house-cleaner/friends-and-family-shows/
@@AskAngelaBrown I will...Thank you so much for answering!
So amazing your every video for me a lesson thanks God bless you and take care!!!🙏🌟
Thank you for leaving such a kind comment. 😊
Very Helpful information ☺️
Glad you think so!
Very good advice
❤❤
Very good Angela
Thank you so much for your feedback and thanks for watching the video.🙂
Lol... "This is not about the love and acceptance you didnt get from your parents at home"... Yowch. Sad, but true.
If we could only unravel the reasons why people do the things they do...
I think some clients invite you to eat with them is because they are hungry and they are being polite so they can enjoy their lunch.
Yes, it's true, some people are just being polite. Good point. 👍
Angela. Thank you for your video.
Just a question. For cleaning I usually use old light coloured towels (so I can see any dirt) cut into pieces to clean. I've tried micro fibre towels but end up cleaning with cut up towels. What I would like to say is how often should I put them in the wash basket, can I wash my other laundry at the same time. Also tea towels to dry my dishes.
I use a sponge to clean the dishes. Also the sponge I wash my dishes . Then I'm thinking the sponge could be contaminated. Sorry for all the questions. I'm trying to get things in order . Thank you in advance.
Hi Patricia, If you are cleaning just for your home, do a load of laundry with just cloths and towels. If you are using microfiber towels put them in a mesh laundry bag. amzn.to/3rlngud you can wash the mesh laundry bag along with your regular laundry and the mesh bags will keep the microfiber towels from picking up lint from your other clothes.
As for the kitchen sponges, you can toss the sponge in the dishwasher right along with your dishes. The hot water will sanitize the sponge along with your dishes.
I don't wash cleaning rags with my other laundry, except pet cleanup towels, and especially not with personal or kitchen towels. Cleaning rags are full of nasty germs, cleaning chemicals, and usually extremely dirty, whereas the rest of my laundry is nowhere near that bad. Cleaning rags are done in very hot water (I actually turn up the hot water tank when I do them) with ample detergent and washed separately from everything else except for pet towels. Then I wash them a second time with bath mats. This might seem extreme to some people but I'm a bit of a germaphobe and the thought of casually throwing cleaning rags in with my kitchen towels turns my stomach. Actually, I boost the water temp on all towels, sheets, and socks and underwear in order to kill germs and clean thoroughly. Cold water doesn't clean nearly as well or kill germs, regardless what the detergent companies say. Would you use cold water when cleaning dishes?
Doing A Replay
Hey! Just pay attention to your thumbnails. The time stamp cuts the last word of the title. It’s hard to get the point of the video since their titling isn’t clear. I love your content, just wanted to offer my opinion as a new viewer/ subscriber.
Thanks for the feedback. I appreciate you helping us get better. Thanks for watching and taking the time to reach out. :-)
Yes. I want to learn as much as I can. Where should I start at?
You are in the right place. We cover lots of those topics here.
Hi Angela. I have a question: I have a trail of the tiniest little ants ever on my shelving cabinet over the toilet (I don't think they're sugar ants) what cleaning product can I use to stop this trail of little bitty ants? I thought maybe they were attracted to toothpaste that may have smeared on the cabinet, or maybe my makeup? But I've wiped it all down many times with an all purpose cleaning spray and they continue to come back! I don't know what they are attracted to.
I'm not a fan of killing critters and as long as they stay out side I let them live. Inside the house I have other rules. :-( The ant bait traps work really well. These are safe around children amzn.to/3dy5BZE and you can leave one or two near where the trail is. There is also a liquid version that is sweet. We've used these with great success amzn.to/2IuU4Po we had a trail of big ants that came in under the back door and made their way to the kitchen. By the time we discovered them they were through the house and under the fridge in the kitchen. A gigantic trail of them. These liquid ones you open and we set them right near the exit of the back door. The ants grab the sweet liquid and take it back to the colony and like a virus it infects them and they die. It takes a couple of days and you will be tempted to spray them with something - but don't. If you kill the existing ones, more will come. If you let them go back to their colony they will stop coming around. After about 3 days we've never seen another ant in the house.
Watch to see where they are coming from.. U have to calk after they die or another colony will get in later. You can also spray outside your house in that area. After they die off. I just got rid of tiny ants. For yrs couldnt figure out where they were getting in. Found out they coming out from under the cover plate on a light switch! So we have to calk that and look for places outside like the siding.
Call the exterminator. He will use gel around the plumbing, and seal the hole where they’re entering the house.
Thank you Angela, you are the best ! I need help with something, one client just got a new floor and after 3 cleanings with the new floor she sent this . " I think a different product needs to be used on glossy tile It's maintains a "smudgy film ". Not sure why. I cleaned them myself again Saturday with dish soap and water and same results. Not sure what is going on....🤷♀️" ... I am using a ph neutral cleaner with a twist mop, I already tried the spray mop with microfiber cloth and still looks bad. Can you please tell me the best way to clean glossy tile ?
The key here is "new floor". It's possible that there is a coating or varnish on the floor (often in new floors it's baked into the floorboards themselves.) And the floors require nothing more than a damp microfiber cloth. It sounds like there is "too much product" soap or otherwise on the floor. She has warranty information for the flooring installed if it is a new floor. Ask if you can read the instructions or contact the manufacturer to find out what the culprit is. My guess - too much soap.
Have you tried distilled water or homeowner should know what cleaner is recommended by floor manufacturer. It would say it in the directions. Or they can call where they got it. If not known, try the alcohol/vinegar/dish soap.(seen on utube) Use the smallest amount to wipe floor. Barely damp. Like 4 sprays for whole floor.You might need to go over it with a microfiber or dry microfiber mop after, to dry it to remove streaks. My pergo floors are streaky no matter if it's distilled or purified. U only need a small 5" spray bottle. So drying it is key. Ask if her water is softened that will leave oily film on floor. Good luck
Big mistake is not listen gut feeling, when you come first time to customer and you "feel" that this person will be problematic. You can be 100 % sure this will not change. From my expirience better trust "it" . Better to quit sooner then to struggle with some madman...
LOL. YES! THIS! And, I would like to add that the same rules apply when it comes to employees. Problematic employees often become madmen...
@@AskAngelaBrown True 💫❤
Just say no to the sandwich!!!
Thanks for watching!
Most of my customers DO treat me like family. Guess I'm just lucky.
It's great if they treat you this way - the key is to keep the professional boundaries in sight. Once those boundaries are crossed (it's SO HARD, if not impossible) to go back to professional boundaries. Time is money in the cleaning business, and the "family" clients will eat the most of your time for the least amount of pay.
Home health nurses sometimes insert themselves into families like the house keeper. It gets sticky!!
Thanks for taking the time to leave a comment. I appreciate you!
People in the household do become like family for the time they’re there.
In iran brakes are aceptable but not like wen you drink tee and have buiskets its okay as long as it dosent take forever and not like you watching tv too
Thank you for sharing how breaks are in Iran. And thanks for watching the video.Sending hugs. 🤗
👍👍👍👍
Thanks for thumbs up and for watching the video! 😊
😭😭😱😢
I'm 43 😭🙈
Thanks for watching!
Omgoodness!!! I lost a customer because we became so close she thought she can talk to ma any kind of way.
Oh no, sorry that happened! Some get to comfortable and think its ok to say whatever they want. I hope that this is no longer happening to you. Thank you for sharing.
@@AskAngelaBrown Its funny you ask!!! I tend to get lonely customers that I feel sorry for and become too friendly. I have one now but, I do insisted on working my shift before I chat and I do let her know I'm on the clock and you will have to pay me extra if I stay longer😊😊😊. But, for the most part I've learned my lesson.. Thank you for your valuable information!!!
"REPLACEABLE"
OUCH
Thank you for being here! 😀
If I had it to do over again I would have gotten a union job.
What a curious thing to say. You must have fantastic experience with unions. Which one are youo a fan of?
@@AskAngelaBrown my husband is a teamster dump truck driver. I should have gotten a cdl and I would have had an amazing pension right now. I supported my family during the last downturn in2009 as a house cleaner when most men in construction weren’t working so I am glad I have good skills and didn’t loose my house when a lot of people did. I really appreciate the great benefits my husband has as a teamster.