Spring Hill woman with service dog gets answers after being denied service at NY restaurant
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- เผยแพร่เมื่อ 27 ก.ย. 2024
- Wherever Jessica Paulsen goes, her 3-year-old dog Henry is by her side. She and her service dog were turned away from a New York restaurant last month.
One thing that worked well for me was to say, calmly, yes, please call the police. We'll wait right here. Call now, please. No call was ever made.
SERVICE DOGS ARE NOT PETS!!!!!!!
Only pets when "off duty"
nihonkokusai
They’re never really “off duty” though
@@jakem749 ofc at home or when the owner want to play with the pet thats off duty. On the street its a service dog.
@@nihonkokusai lol no. A service dog is still a service dog at home. They still give alerts needed to keep that person alive. That's why they have accommodations for housing because it doesn't matter where they are, they are always needed.
@@Kayla-ep2bi so true I get so offended when people are like pet in the same sentence and then I have to repeat no he's a service dog I don't think many people realize that when they use the term pet they're actually delegitimizing the dog and especially if you're the trainer that can be very offensive because you worked tirelessly to train this dog yourself and it's not nice to diminish all the work that goes into that because I don't think people realize how much money and time this process takes I had somebody in a doctors office and a new doctor I was. seeing do that recently and kept saying it after I corrected her even asking why I have my dog on campus and if dogs are allowed in my dorm room and I said well he's not a pet so yes but I can also understand that people are not as educated but it becomes offensive when you correct them and they don't change their phrasing needless to say I got a new doctor because that was very offensive and just in case you were wondering my disability is obvious
(Calls service dog a pet)
Me: *do you are have stupid*
The ADA Laws have been around since 1990 I find it difficult to believe that any restaurant would be ignorant of said Laws.
They know full well, they get away with kicking service dogs out all of the time because handlers don't follow up refusals
When the odd one does they claim ignorance and give a half assed apology. They just want to save face because it hit the news, why would he lie about an allergy if he thought he could legally stop them coming in?
A few months after this has passed they'll start refusing access again.
@Kicapu I'm not blaming the disabled people, I'm blaming the restaurant owners that know that they can get away with it.
The number of stories hitting the news is a pin drop in the ocean compared to how often it's happening. I actually know more about this than you do since I have an assistance dog (service dog).
Guide dogs UK survey found 75% experience access refusals on a frequent basis. Yet how many fines do these UK businesses get? It's illegal just like the USA but fines for breaking it are virtually non existent.
And regardless if it's the UK or the USA, no evidence means no fines or ability to sue. Service dog users don't record their lives 24/7, if they get refused off camera then the business just deny it happened or lie and claim the dog was out of control. No evidence=no punishment.
And even if you did have evidence how many of them do you follow up? If you went for every single one you wouldn't be able to do much else, it's exhausting and expensive.
That's not their fault, but saying access refusals rarely get followed up is just stating the fucking facts.
One thing that you got wrong is you used the word "PET". A service animal is not a pet but medical equipment.
Anyone interested in knowing more about Jessica and Henry can go look at her youtube channel Jessica Paulsen. It's a shame this happened to her.
The level of cringe I gave when they said "pet."
Who the actual fuck doesn’t know service animals are allowed in any place their human can go? Give me a break. They needed the damn health department to break it down for them? For something that’s been a matter of federal statute for over 30 years? Just stop.
Service dogs are NOT allowed everywhere and there are places they can be denied.
Ridiculous. Having a Service Dog myself and suffering discrimination where I live, I know how that affects you mentally. Shame on people. Good for you Jessica for getting the word out that this is unacceptable.
I'm getting my puppy temperment tested for service work soon. Im really worried about discrimination especially because im only 19 and young people cant be disabled apparently
What kind of disability? Anxiety?
They knew they were just trying to get away with not letting them in and it backfired!!!
I knew about service dogs when I worked in a restaurant at 15 years old and I’m in my 60s now. How can they not know?!
Sorry not good enough... That restaurant committed a crime... They should be fined. This is why the problem with service dogs continues!! The poor person get kicked out humiliated and in some case life threatening if the service is for heart, or veteran. But than the establishment says oh I am sorry and than its all OK. Not good
If someone says that they are allergic they need to wear a "MASK" which they should have been doing in the first place and Every Business should have to take a very specific test and all of their employees should have to take the same test only provided by the ADA or the employees can't work there and the business owners and shareholders can't get their business licenses or open until they prove that they understand ALL of the ADA laws and pass with a 100% and they sign paperwork stating they understand and will follow ALL of the ADA laws. If this happened in All 50 states there would not be any excuses because everyone would know how a real SD is supposed to act vs a fake SD.
Henry is a good Boi .
How can anyone deny Henry, I mean look at that face.
Damage control we got caught were sorry.
Doesn't even sound like he speaks English well. Call ICE. He will have information then real quick
This law has been around for over 25 years. There is no excuse for any business establishment to be ignorant of this law.
There are places that can deny service dogs.
OMG! I didn't know this happened to Jessica! I love her channel!!
“Pastoral”!😂 I have never heard POTS butchered so badly. Postural (not a field of sheep😂) Orthostatic Tachycardia Syndrome (POTS)
It's awesome to see what a service dog can do. They blew there service out of the window.
This is so well reported. Props to the journalist for making the effort to learn about service dog laws. It helps handlers.
Also nice to see an actual service dog handler featured. Too many stories on other outlets involve incorrectly identified ESAs that aren't protected for public access to begin with. Thanks for knowing your stuff.
What you’re saying about ESAs is mostly accurate. ESAs are recognized and covered by the Fair Housing Act. More relevant to this discussion though, some states grant ESA public access rights. It turns on whether the animal was medically prescribed, i.e., how a recommending physician writes the determination. Granted a large percentage of ESA claims are bogus but that doesn’t necessarily preclude an animal from being, for example, both a prescribed psychiatric service animal entitled to full public access under the ADAAA and an ESA for other conditions. The same applies to therapy animals. It all turns on how the need is characterized by the medical professional making the assessment. I didn’t want to leave anyone with the impression that an ESA is never entitled to public access. Frankly it’s a shame that even 31 years after the enactment of the ADA (predecessor to the current ADAAA) any establishment doesn’t know the most basic rules regarding service animal public access rights. Because those signs have been around as long as I can remember, long before I ever knew I’d grow up to practice EEO law.
@@fashiondiva6972 Thanks for the information! I didn't know ESAs were granted specific access in some states. I did think it would be possible for an animal to function as both, although in public they would be functioning as an SD.
I wholeheartedly agree that establishments should know the laws that affect their location. It has been long enough. Realizing how complex the rules are makes me wonder if there are ways the education laws could be made available to business. If a business reading the ADA isn't enough to understand all the rules applicable to them, it must be challenging (and worrisome) to people running the businesses.
I'm grateful to you for taking the time to share this with me. I am not a lawyer or an expert by any stretch, but law in general, and especially disability law, fascinates me.
Are there any resources/laws online you can think of off the top of your head for someone a bit obsessed with this to read? I've read the ADA of course, and a few state laws just to learn. I don't know where else to look. No pressure...just curious. :)
I love this girls channel! Didn't know it was her service dog!
I have the same condition as this lovely gal, it was awful before I got my service dog. I was embarrassed, didn’t want to cause a scene, or get robbed when I fell unconscious. My dog can alert to my episodes, and often I can get in a position to lessen or even avoid passing out. No medical device exists to warn us of POTS, but these amazing dogs can. They can also put pressure on our legs to help our blood pressure get back up faster! Thanks for covering this!🐾
I never heard of POTS until I read a few service dog stories, I think you're #3 or 4 with a service dog and this disease. What these animals do are fantastic.
Time and time again I read about people.getting denied entry and then after they get blasted on media/Social media they take the 2 minutes to look up the law. I can't imagine how embarrassing it is for you and others to have to go through this. I do wish every person would report these lazy businesses who can't take 2 minutes while you or others are standing there to look at the law.
@@TheWabbit Thank you for being so kind.😊
*sighs in service dogs are not pets*
I’m a Service Dog trainer with 30 yrs experience. I caught that too. Using even one incorrect term as this reporter did by saying ...”owners of Service Dogs are not required to show ID for that pet.’ only adds to the public’s misinformation, spreads ignorance and encourages others to pass their pets off as Service Dogs putting those with real needs for Service Dogs at risk.😡😡
Since the ADA was enacted in 1990 there really is no excuse for a business owner to say “I didn’t know”.
One thing I wish the resturant and all business would do is ask the 2 questions that the ada gives people to confirm if it's a real service dog. 1) is the dog required because of a disability. That's a yes or no question they can not ask what ur disability is. 2) what tasks has the animal been trained to perform. If businesses started asking these 2 questions than that would weed out alot of fake service dogs and help keep real handlers safe
Not allowed under ADA and HIPPA! That's invasion of a person's right to medical privacy.
@@SMcCaskill Actually the ADA specifically says that those two questions can be asked.
It has nothing to do with HIPAA.
Yes! We’ve only had one access denial issue, at the eye doctor- why medical refusals still exist I’ll never know! However, we’ve been attacked twice by aggressive dogs in stores. One wasn’t even on a leash! A husky raced up and started snapping and snarling, biting my dog in the neck while the owner laughed. Thank God Baron just stood there, but if he tried to defend himself it would’ve been a nightmare. His face though said it all: “Really?” 😑 😂
Edit again. You got the second question wrong. Not all Service Dogs task.
@@shakeyj4523 wrong.
All service dogs r task trained.
If the dog is not trained to do any tasks, then it is not a service dog.
I miss WSMV
Been through this myself in Fort Worth, TX. One restaurant refused my service dog and I entrance. Another allowed my service dog but was making disabled people put their assistive devices in a corner and forced them to get to a table without their canes, walkers, and other devices. I contacted the city and they paid a visit to both establishments. Needless to say both restaurants had to change their policy. The one that was making their customers give up their devices got into a lot of trouble over it.
Caresse Jackman has a face for radio.