Thanks Dennis! Always a good conversation. We are revisiting our "service model" and taking a good hard look in the mirror about our top clients and making sure we are showing them how we care about them. While at the same time, being sure we aren't forgetting about our other 80% of our clients and showing them they are not a number. I admittingly struggle with this......
Love it Dennis! There's definitely a big different between personalization vs. customization!
Thanks Dennis! Always a good conversation. We are revisiting our "service model" and taking a good hard look in the mirror about our top clients and making sure we are showing them how we care about them. While at the same time, being sure we aren't forgetting about our other 80% of our clients and showing them they are not a number. I admittingly struggle with this......
It is an ongoing challenge for sure. You are on the right track.