📍About NFC: At the moment, Nuki Smart Locks do not support NFC. However, we support the industry initiative Aliro, which aims to standardize "tap to unlock" across all major phone brands. We plan to have a Keypad that supports it available when the standard will be officially released later in 2025. Sign up for our newsletter and visit our social media channels to stay up do date with all Nuki news.
I bought the whole kit last year: the Pro lock, door sensor, Keypad 2, and the cylinder. It was money well spent without a single regret. The entire family loves it. And I happily supporrted a European company. It's a great product. Thanks.
Who needs HomeKey, when the door auto unlocks when you approach it? At least for me that is still the killer feature that prevented me from switching to Aqara
No compromises????? I have to compromise my CYLINDER which use the same key for the entrance, apartment and basement, this means I have to add an extra key, I use evva high security key, Im not replacing that. This was exactly the reason Dana Lock didnt succeded, they had this form factor but you needed a special cylinder… didnt work. *no compromises? you have to compromise the most important part of your door, the cylinder…
No demo of the most important point for many persons : How loud is it? Compared to the most silent I know, the Tedee Pro 300€. This Nuki is 250€. Might be interesting, but only if it's silent.
UK resident, have invested in Ultion keyed-alike high security Euro locks and handles specifically designed for Nuki. Using long drill bits I have installed a hidden power cable through the door. Soldered a USB-A connector on one end which connects to a mains powered phone charger. Soldered a USB-C connector on the other end which connects to the Nuki pro battery pack. Moving to a proprietary lock is unacceptable. Not having a connector for a hidden full-time mains charger is a retrograde step. I’ll wait for the Ultra 2 to fix these problems.
I already bought an universal cylinder by nuki for my current nuki smart lock pro, can I avoid paying for another universal cylinder when buying the nuki ultra?
Is there going to be a half cylinder option with ni key on the outside for use with fingerprint & nfc keypad & when will there be a facial recognition option for it.
The new Nuki sounds great. I do have a few questions regarding the including keys: How many keys will be shipped inside the box? If I wish to duplicate the key, will it be possible using card only? Will it be possible to duplicate the key at every locksmith or will it there be special locations where only there it can be done?
Thanks for the kind words! 😊 The Nuki Ultra comes with 3 keys, and if you need duplicates, you can order them through the M&C shop using the security card included in the box. Most locksmiths should be able to help, so no worries there. We hope this helps!
This is all good, of course, but the compromise that cannot be crossed and which has been forcing us to buy other smart locks for many years now is the absence of an Apple Home Key! And don't say that the lock opens by itself when you approach it, it's not enough! A smart home does not consist only of a door lock, a smart home is a whole ecosystem and a huge world of devices in which a Nuki without a Apple Home Key cannot be a fully functional device! For many years now. Everyone can, but Nuki can't.
I think you are confusing Apple Home and Apple Home Key. Nuki is fully compatible with Apple Home, you can integrate it to your existing Smart Home without any issues...
@@4ctionradar394 I'm not confusing anything! I know very well what is what. I'm talking about the full functionality of a smart home, it's not enough to simply integrate a lock into homekit! I need a Home Key! To use it, let's say with an apple watch for quick unlocking, even with a discharged device.
Congratulations for this new Product! Perahps, i'm curious... Universal Cylinder is included, but its required to work? or this new product is compatible with other cylinders? If yes, why you dont have an option to buy without Universal Cylinder included? I hope you can reply my questions. Good work! ;)
Hey! Yes, the new Universal Cylinder is required for the Smart Lock Ultra to be installed on your door. Previous generation Universal Cylinders would unfortunately not fit. These are essentially two different cylinders. This is because, the cylinder that is bundled and shipped together with Ultra, is a new and improved cylinder with more extensions.
Feels like Nuki is trying to milk their costumers hard :( . Magnetic charging, why not usb-c? Universal cylinder, why compromise on convenience and security? Why have Apple like prices if you aren't going to support Homekey?
Hey! The new Universal Cylinder that's already bundled, is required for the Smart Lock Ultra to be installed on your door. Previous generation Universal Cylinders would unfortunately not fit. These are essentially two different cylinders. This is because, the cylinder that is bundled and shipped together with Ultra, is a new and improved cylinder with more extensions.
@@NukiSmartLock thank you. So, Nuki Ultra, for me, will be discarded from now and I'll keep my Nuki 2 (or maybe Nuki 4 in the future) with my Keso Omega 2 Ultra euro cylinder.
HI. No not possible to use without Nuki cylinder or theoretically, it is possible to do it, but it will be complicated and especially it would not be possible to do it with everything. The motor is mounted on the gear wheel and this would have to be either 3D printed or milled, and it would also be necessary to adjust the key or adjust the cylinder with the thumbturn. Nothing easy, but possible for a person with the necessary equipment.
I want to buy one for my place. Unfortunately, I see a few compromises (the need to change the cylinder and no tap to unlock support). Though I am willing to change my cylinder, the tap to unlock function is definitely a drawback. You see, it's not the function itself, but the fact that you're required to approach the door with your phone/smartwatch to open it. It gives you a sense of command and additional security. The point is: there is a fine line between full automation and automated control. Because it's the main entrance to your house, there is reassurance in the act of "tapping to unlock". This function should be embedded in the knob, or at least be invisible from the outside (no additional keypad or add-on). From the outside, no one needs to know that I have a smart lock/door. It would be just an added convenience and security to be able to open it with my phone/smartwatch by approaching it to the door. That would be my ideal Niki smart lock!
I assume the custom cylinder is to get the size down - no need for clamping mechanisms or space to fit thumbturns inside it. But the flipside of that is people can’t use the same key around the house, and while you say its universal I would expect many will have issues depending on thickness of door but also thickness of handle and front/back ratio. Hopefully its flexible enough - and secure enough
Thanks for the feedback! We know Apple HomeKey is highly requested, and while it's not available, we’re part of the Aliro initiative and plan to bring NFC "tap to unlock" in 2025. Stay tuned for future updates! 😊
Is it mandatory to use the new cylinder? Do you understand that it means to have a different key for my mailbox and for my door? Or have to find a magic way to get a new cylinder for the mailbox and get 3 more keys somewhere? A lot of people are living in appartment where they also have mailbox with the same keys. I don't have a power plug near my door, can we still easily unplug the knob and charge it?
Hey For Smart Lock Ultra, a change of cylinder is necessary. The new Universal Cylinder is what allows the Smart Lock Ultra to have a much smaller form factor, in addition to wider range of door compatibility and physical security. The magnetic charging cable is 2 meters long, in case you have a power outlet in that range. If not, you can also easily take your Ultra off the door and charge it fully in around 2 hours.
@@Jaytonic3 Getting additional keys is possible, same as ordering additional similarly shaped cylinders which would use the same key. We do however understand that Smart Lock Ultra may not be the perfect fit for some customers with different use cases. We still offer our retrofit Smart Locks that do not require a change of cylinder. We're also currently working on future products that would bring the innovations and technologies used in Ultra, in a retrofit solution that would not require a change of cylinder. Hope that makes it a bit clearer.
@@NukiSmartLock I'm still not sure where can I get a cylinder for my mailbox that would be compatible with the same key? I hope it would not cost much. I must say the increased speed is a must for me, but I don't care about the footprint
Looks lovely. Now it would be ideal if your servers were accessible over IPv6, eliminating the need for NAT64 on the border router. This is important because Amazon Echo doesn't support NAT64!
Using Amazon Echo for anything important isn't a great idea anyway imo, it's sooo laggy and generally crap. I just use the Echo for voice commands that then run 'scripts' on devices like Homey and Home Assistant.
Is it possible to push the button on the nuki ultra smart lock before going out the house, and it will lock. (so no app or other things to lock the door when leaving the house)
The current ones supprt i.E. a doube click when leaving so it locks after a few seconds (changeable). You can also automate that the door locks when you leave the area
Unfortunately, we’re not quite at the iris-scan-and-beam-me-up level yet... but hey, fingerprints and phones will have to do for now. Maybe in the next generation, huh? 👽
349€ just for the lock? for about 130€ less I can get an Aqara U200 with Keypad, Homekey and it hat a rechargeable, REPLACABLE battery with a standard USB-C Charging plug, Honestly...I liked my Nuki 2, 3 Pro and 4 Pro and the 2.0 KeyPad....but price and value are not in sync anymore. I get that Nuki is a premium product and they cost more....but the one to beat at the market currently is Aqara. Comparing with the U200 I have to get the KeyPad 2.0 extra so it's another 159€ and the Aqara still has more functionality. So roughly 510€ for a keypad and a lock......I can get two U200 for that price. Sorry Nuki but you lost me there.....I want more functionality....then I'm willing to pay more to get a Nuki. But no Homekey or UWB is a dealbreaker for me
aqara u200 is probably a bit cheaper but it looks very ugly😅 as well the aqara keypad, is very big compared to the nuki keypad 2.0 tested both of them and my decision was still nuki👍
There are multiple issues that I have with Aqara. • First and foremost it's a Chinese company where the state is invested, which raises significant privacy concerns. • Apple requires that the Keypad and the Smart Lock need to be sold and "tied" together to be eligible for Home Keys. So you always have to use the Keypad, which also functions as a "brain" for the Smart Lock to work. I would rather not have the intelligence on the outside of my house to be honest. • I honestly don’t get the fascination with Apple Home Key. If you already have a fingerprint sensor, why would you even need it? It seems like a less convenient option to me. • UWB requires large antennas and a proper API from Apple, which currently doesn’t exist. I think Nuki made the right call by waiting for the Aliro standard instead of rushing into UWB support. • The design. Aqara is bulky and ugly. While the Aqara might seem like a good value on paper, these factors are significant dealbreakers for me. I’d rather pay a premium for a product like Nuki that prioritizes privacy, design, and a more thoughtful feature set.
Why are there only 3 keys for the Nuki Universal Cylinder with the Nuki Ultra? I need 5 here, just like the single set of the Nuki Universal Cylinder comes with. Can I order 2 more keys for free, e.g. with a voucher? There are also 5 security keys in circulation for my old Nuki and the single set also has 5 keys in the Nuki Shop. It would be nice to find a solution before the sales start.
why do you need 5 keys if you have a Smart Lock on your door? The thing unlocks your door without keys. I'm using Nukis since 2019 and I've never unlocked my door with a physical key since then. If you want to let somebody else in, invite them to the smart lock. or get a keypad and give them a code
I have 5 keys in use for the old cylinder with Nuki Pro and the single cylinder from NUKI Shop also has 5 keys. I would like to keep my current state with the number of keys and switch to the Nuki Ultra.
They should really work on their delivery for pro installers. It takes a very very long time for orders to get shipped... Lost 2 customers in the last 4 months to this problem.
Living in an owned flat with a key system for the entire house (one key for door of the apartment, basement, house entrance). Will it be possible to get custom cylinders so that I don’t need to have several keys
With Nuki, you shouldn't need a key! The idea is to replace your traditional key with a smart solution, and you can unlock the door using your phone, keypad, or fob. A physical key is really just an emergency backup. Thanks for your feedback!
@@NukiSmartLock If you have a key for the entrance of the house AND the flat it does not make sense. If what you say is true - then the Ultra is only applicable for 1-2 family houses.
Yes, the Nuki Smart Lock Ultra is compatible with the Nuki Opener. This combination allows you to control both your door lock and intercom system via the Nuki app, providing seamless access management. We hope this helps.😊
I was so excited to see to a new small design and the improved speed. Until I recognized its needs a new cylinder. Since I have one key for my door, mailbox and storage room,this means to have an additional key on my keyring. Also NFC is missing,although this is not a real problem, but would be nice. Summary for me, since I don't want to carry an additional key, it will be a no buy, which is really sad.
We totally get your frustration. The new Universal Cylinder was introduced for better compatibility and security, but we know it’s not ideal for everyone, especially if you already have a system that works for you. We’re also aware that NFC is a feature many users want, and it’s something we’re working on for future updates. Thanks for sharing your feedback!👍
Similarly, since Nuki Ultra is shipped with a new and improved Universal Cylinder, it is not compatible with older Universal Cylinders. --- I have 2 old Universal Cylinders in my door == means I would need to bring more money to replace both of them :( no point
and I dont see a noticeable difference between each other, looks like a lot of compromises, since it's already a smart door lock with keypad with thread + matter with less than 300$. So its not deliverable with cylinder, but its fully compatible with Nuki Universal Cylinders. Hope Nuki will understand our points, UWB is comming to smart home, and NUKI MUST WORK before other vendors implement and certified it, since Nuki does not looks compatible with other looks anymore (( BTW I ordered Universal Cylinders a couple of days ago and looks like I have to return it ;(
Is it compatible with other 2-way cylinders? Because if not, it's a big no.. And if yes, will there be a 99Euro cheaper variant without Nuki cylinder (since the one provided by Nuki is marketed on 99Euros)? I don' think anyone reasonable is going to "lock" himself to a remote cylinder vendor, as that not only means you have to buy cylinders from Nuki for all your house if you want same key everywhere, but can also cause troubles when you loose keys - not all vendors can make new spare keys for all cylinders.
@@ouriel Hey The magnetic charging cable is 2 meters long, in case you have a power outlet in that range. If not, you can also easily take your Ultra off the door and charge it fully in around 2 hours.
@NukiSmartLock 1) the cylinder included is not supported 30-60 !!!! (yes it's in european data list of size) (except if you buy an adaptator 60 euros) So this cylinder wouldn'be sold with the lock in my mind 2) the lock do NOT match with door with lock with quarter turn to open (verified (installed and a lot of nuki support) because not enough strong. Maybe does they fixed this ? How can we be sure ? 3) the Nuki Keypad 2 is really in sincerely too expensive (159 euros). 79 euros maximum would be the correct and understandable price.
Just bought the new key ultra was told it would be with me within five days took nearly 2 weeks. No videos in English available whatsoever to help with installation . Called Nuki support to ask questions regarding the lock and got no help whatsoever in fact I was appalled by their service. Would help if someone could recommend what door handle lever et cetera would work with this as the one I’ve got is incompatible and I have no idea what one to use and where I can get it from. I did ask this from new key support as well I was told they don’t sell them. That’s my problem Like I said diabolical customer service. I also asked how to migrate my keypad to the new lock. No one on Support knew how to do this. In fact they said it wasn’t possible yet there are videos that say that it is again come on Nuki don’t sell something before you’re ready for like I’ve wasted a lot of money here for a lock. It is now sat there doing nothing because it can’t be installed.
Martin Pansy ... For Nuki Smart Lock Ultra only battery has some compromise. For that price you should replace the actual battery 2200 mAh Li Po with 3200 mAh and smart lock will keep in function more that 2 months, 7 months. It was not a good ideea to put a small battery inside the mechanism and motor! Many users it will be dissapointed with only 4-5 months autonomy with insane and standard motor speed, instead of 6-7 months!. For next Nuki Smartlock Ultra 2, you should add an compartment down to mechanism - motor and add a special Li Po 5V 3400 mAh. I dont believe that nuki mart lock can run 6 months with insane set.
Thanks for your detailed feedback! We understand your concern about battery life, especially with the faster motor speeds. The current battery is designed to balance performance and size, but we’re always looking for ways to improve. We appreciate your input! 😊
It must let you choose between using that cylinder or your own. I prefer my omega ultra cylinder abs i have one key for several. I don't wanna buy several less secure cylinders
We know, using your own cylinder makes a lot of sense, especially if you have a system that works for you. The Universal Cylinder was introduced for max compatibility and security, but we understand it’s not ideal for everyone. Thanks for your feedback.
We understand - UWB is a great feature, and the use of your own cylinder is important for many. While the Nuki Ultra requires the new Universal Cylinder for compatibility, we’re always listening to feedback. Thanks for sharing your thoughts!
@@AntonioGPS its a common problem in nuki forum we have hundreds from posts to that specific topic, the nuki 4.0 pro (without Bridge) losing wifi constantly. When i know the why behind that, nuki maybe give me a job but idk
Great question! The Nuki Smart Lock doesn’t require a subscription. The app is just for setup, control, and monitoring. As for your data, we prioritize privacy - your personal information stays secure and is never shared unless you choose to. No hidden fees, just peace of mind! 😊
It is not burglary free from criminal , if the criminal break the lock easily by hammering it easily and enter the house 100% compare to normal door lock is more secure . This is only technology but not security for the property And the house owner !!! Don’t feel safe at all
The Nuki Ultra is completely installed on the inside of your door, so it's not visible from the outside. While no lock is 100% secure, the Nuki Ultra provides an extra layer of protection along with traditional security. Thanks for your comment.
We know, Apple HomeKey is a highly requested feature. While it’s not available yet, we’re part of the Aliro initiative and plan to bring NFC "tap to unlock" in 2025. Thanks for your feedback! 😊
I am very disappointed with my experience with the Nuki Smart Lock and your customer service. My lock turned off Bluetooth while the battery was at 100%, leaving me locked outside. Despite contacting your support team, they refused to acknowledge this as a malfunction or offer a refund. A smart lock should never fail like this, especially when fully charged. It seems no one is willing to take responsibility for resolving this issue. Potential customers, be cautious before purchasing!
We are really sorry to hear about your experience. That’s definitely not the kind of service we want to provide. If you're still having issues, please reach out to our support team again - we’ll make sure to investigate this further and get it resolved for you. Thank you for sharing your feedback!
We know, Apple HomeKey and UWB support are highly requested features. While it’s not available right now, we’re part of the Aliro initiative to bring "tap to unlock" and other future improvements. Thanks for sharing your thoughts!
📍About NFC:
At the moment, Nuki Smart Locks do not support NFC. However, we support the industry initiative Aliro, which aims to standardize "tap to unlock" across all major phone brands. We plan to have a Keypad that supports it available when the standard will be officially released later in 2025.
Sign up for our newsletter and visit our social media channels to stay up do date with all Nuki news.
Does this mean will support Apple Home Key?
@@puijob suspect they can't announce it before Apple does
¿Cuantas llaves se entregan con el cilindro?¿Se pueden duplicar o pedir mas?
Should I upgrade ?
I bought the whole kit last year: the Pro lock, door sensor, Keypad 2, and the cylinder. It was money well spent without a single regret. The entire family loves it. And I happily supporrted a European company. It's a great product. Thanks.
Why do I have to compromise on the cylinder. I don’t want different keys for different doors and buying 5 new cylinders is expensive
Still no Apple Home Key support :(
Who needs HomeKey, when the door auto unlocks when you approach it? At least for me that is still the killer feature that prevented me from switching to Aqara
I'm still waiting for a Home Key lock with UWB support (Express Mode) so it will unlock the door when you get close to it.
@@EwoodsterYep, I certainly prefer it this way.
Why use another key (HomeKey)? Makes no sense to open the door with HomeKey when the Nuki app opens the door allready by itself.
@@ThePixelbuilderIf and when it works
This new Nuki product looks great. I'm on the notification list and look forward to purchasing.
Thanks for signing up! 😊 We're excited for you to get your hands on the Nuki Ultra - it’s going to be worth the wait! 🚪✨
Will Apple Home Key be enabled once NFC is supported?
No compromises?????
I have to compromise my CYLINDER which use the same key for the entrance, apartment and basement, this means I have to add an extra key, I use evva high security key, Im not replacing that.
This was exactly the reason Dana Lock didnt succeded, they had this form factor but you needed a special cylinder… didnt work.
*no compromises? you have to compromise the most important part of your door, the cylinder…
same situation, i'll keep my old one
Apple HomeKey support?
No demo of the most important point for many persons : How loud is it? Compared to the most silent I know, the Tedee Pro 300€.
This Nuki is 250€. Might be interesting, but only if it's silent.
UK resident, have invested in Ultion keyed-alike high security Euro locks and handles specifically designed for Nuki.
Using long drill bits I have installed a hidden power cable through the door. Soldered a USB-A connector on one end which connects to a mains powered phone charger. Soldered a USB-C connector on the other end which connects to the Nuki pro battery pack.
Moving to a proprietary lock is unacceptable.
Not having a connector for a hidden full-time mains charger is a retrograde step.
I’ll wait for the Ultra 2 to fix these problems.
I bought the Nuki lock just because I don't want to change cylinders like with other smartlocks.
I already bought an universal cylinder by nuki for my current nuki smart lock pro, can I avoid paying for another universal cylinder when buying the nuki ultra?
Ihr habt das Teedee Pro nachgebaut. Gratulation.
Is there going to be a half cylinder option with ni key on the outside for use with fingerprint & nfc keypad & when will there be a facial recognition option for it.
They did it all for the nuki!
The new Nuki sounds great. I do have a few questions regarding the including keys:
How many keys will be shipped inside the box?
If I wish to duplicate the key, will it be possible using card only?
Will it be possible to duplicate the key at every locksmith or will it there be special locations where only there it can be done?
Thanks for the kind words! 😊 The Nuki Ultra comes with 3 keys, and if you need duplicates, you can order them through the M&C shop using the security card included in the box. Most locksmiths should be able to help, so no worries there.
We hope this helps!
I will get one the day you release a version that works with my current cilinders
Looks like Tedee Smart Lock
This is all good, of course, but the compromise that cannot be crossed and which has been forcing us to buy other smart locks for many years now is the absence of an Apple Home Key! And don't say that the lock opens by itself when you approach it, it's not enough! A smart home does not consist only of a door lock, a smart home is a whole ecosystem and a huge world of devices in which a Nuki without a Apple Home Key cannot be a fully functional device! For many years now. Everyone can, but Nuki can't.
I think you are confusing Apple Home and Apple Home Key. Nuki is fully compatible with Apple Home, you can integrate it to your existing Smart Home without any issues...
@@4ctionradar394 I'm not confusing anything! I know very well what is what. I'm talking about the full functionality of a smart home, it's not enough to simply integrate a lock into homekit! I need a Home Key! To use it, let's say with an apple watch for quick unlocking, even with a discharged device.
Congratulations for this new Product! Perahps, i'm curious... Universal Cylinder is included, but its required to work? or this new product is compatible with other cylinders? If yes, why you dont have an option to buy without Universal Cylinder included? I hope you can reply my questions. Good work! ;)
Same question, I already have a Nuki 4 with the cylinder, why should I buy again the same cylinder through the kit ?
Hey! Yes, the new Universal Cylinder is required for the Smart Lock Ultra to be installed on your door.
Previous generation Universal Cylinders would unfortunately not fit. These are essentially two different cylinders.
This is because, the cylinder that is bundled and shipped together with Ultra, is a new and improved cylinder with more extensions.
Will this be available for the USA?
Can it be installed with Nuki adapter?
Congrats! That looks awesome :)
Feels like Nuki is trying to milk their costumers hard :( . Magnetic charging, why not usb-c? Universal cylinder, why compromise on convenience and security? Why have Apple like prices if you aren't going to support Homekey?
What if i already have a universal cylinder? Are you going to sell a Nuki smartlock without the cylinder included?
I go further. What if I have a better cylinder than the one Nuki includes, why would I have to remove it?
Hey! The new Universal Cylinder that's already bundled, is required for the Smart Lock Ultra to be installed on your door.
Previous generation Universal Cylinders would unfortunately not fit. These are essentially two different cylinders.
This is because, the cylinder that is bundled and shipped together with Ultra, is a new and improved cylinder with more extensions.
@@NukiSmartLock thank you. So, Nuki Ultra, for me, will be discarded from now and I'll keep my Nuki 2 (or maybe Nuki 4 in the future) with my Keso Omega 2 Ultra euro cylinder.
I did it all for the Nuki
Seems to be the perfect lock. Thank you ..
Thanks so much! We're glad you're excited about the Nuki Ultra. 🙌😊
On my way to install 2 Nuki locks right now...
HI. No not possible to use without Nuki cylinder or theoretically, it is possible to do it, but it will be complicated and especially it would not be possible to do it with everything. The motor is mounted on the gear wheel and this would have to be either 3D printed or milled, and it would also be necessary to adjust the key or adjust the cylinder with the thumbturn. Nothing easy, but possible for a person with the necessary equipment.
I want to buy one for my place. Unfortunately, I see a few compromises (the need to change the cylinder and no tap to unlock support). Though I am willing to change my cylinder, the tap to unlock function is definitely a drawback. You see, it's not the function itself, but the fact that you're required to approach the door with your phone/smartwatch to open it. It gives you a sense of command and additional security. The point is: there is a fine line between full automation and automated control. Because it's the main entrance to your house, there is reassurance in the act of "tapping to unlock". This function should be embedded in the knob, or at least be invisible from the outside (no additional keypad or add-on). From the outside, no one needs to know that I have a smart lock/door. It would be just an added convenience and security to be able to open it with my phone/smartwatch by approaching it to the door. That would be my ideal Niki smart lock!
I assume the custom cylinder is to get the size down - no need for clamping mechanisms or space to fit thumbturns inside it. But the flipside of that is people can’t use the same key around the house, and while you say its universal I would expect many will have issues depending on thickness of door but also thickness of handle and front/back ratio. Hopefully its flexible enough - and secure enough
Not compatible with current cilinders (skg3, and a lot of other security items) with the current key? Then no nuki anymore.
No Apple Home Key?
Why is it better? Can i open it with a click on my Apple Watch or iPhone?
Missing home-key support is not acceptable …
Very good Smart Lock. But, please make Keypad 3.0 Apple Homekeys PLEASE.
Thanks for the feedback! We know Apple HomeKey is highly requested, and while it's not available, we’re part of the Aliro initiative and plan to bring NFC "tap to unlock" in 2025. Stay tuned for future updates! 😊
Is it mandatory to use the new cylinder? Do you understand that it means to have a different key for my mailbox and for my door? Or have to find a magic way to get a new cylinder for the mailbox and get 3 more keys somewhere? A lot of people are living in appartment where they also have mailbox with the same keys.
I don't have a power plug near my door, can we still easily unplug the knob and charge it?
Hey
For Smart Lock Ultra, a change of cylinder is necessary. The new Universal Cylinder is what allows the Smart Lock Ultra to have a much smaller form factor, in addition to wider range of door compatibility and physical security.
The magnetic charging cable is 2 meters long, in case you have a power outlet in that range.
If not, you can also easily take your Ultra off the door and charge it fully in around 2 hours.
@NukiSmartLock but then how do I change the cylinder of my mailbox and get additional keys?
@@Jaytonic3 Getting additional keys is possible, same as ordering additional similarly shaped cylinders which would use the same key.
We do however understand that Smart Lock Ultra may not be the perfect fit for some customers with different use cases. We still offer our retrofit Smart Locks that do not require a change of cylinder.
We're also currently working on future products that would bring the innovations and technologies used in Ultra, in a retrofit solution that would not require a change of cylinder.
Hope that makes it a bit clearer.
Surely tge whole point of having a smart is to do away with having keys, keys are so out of date, a bit like cash & cards these days.
@@NukiSmartLock I'm still not sure where can I get a cylinder for my mailbox that would be compatible with the same key? I hope it would not cost much.
I must say the increased speed is a must for me, but I don't care about the footprint
What if the build-in battery died or malfunction? How to replace the battery?
Looks lovely.
Now it would be ideal if your servers were accessible over IPv6, eliminating the need for NAT64 on the border router. This is important because Amazon Echo doesn't support NAT64!
Using Amazon Echo for anything important isn't a great idea anyway imo, it's sooo laggy and generally crap. I just use the Echo for voice commands that then run 'scripts' on devices like Homey and Home Assistant.
Congratulations!! Love it. Can't wait to try it. Thanks
Can I order extra keys? I assume three keys are included
When i read all the comment , my conclusion , Stay whith a standard key ! 😂
Is it possible to push the button on the nuki ultra smart lock before going out the house, and it will lock. (so no app or other things to lock the door when leaving the house)
The current ones supprt i.E. a doube click when leaving so it locks after a few seconds (changeable). You can also automate that the door locks when you leave the area
My lock has a latch without a handle on the outside of the door. Will this lock be able to open such a door?
Yes with “open door” mode, instead of just “unlocking” the door. It is basically a command to unlatch the door.
Nuki. No international linguistic branding experts were involved 😹😹😹
It's obviously a play on "new key".
@@PedroAlves0 Bless 😻😻😻😻😻
Waiting for Apple Home key support.
Would be possible to add iris ID so I can unlock my Star Trek door without needing to touch it ? Thanks
Unfortunately, we’re not quite at the iris-scan-and-beam-me-up level yet... but hey, fingerprints and phones will have to do for now. Maybe in the next generation, huh? 👽
Me gusta mucho
Excited for the lock. But using ‘insane’ as a name for a mode is a bit dated.
It will be beautiful if there is a black metal brush color.
349€ just for the lock? for about 130€ less I can get an Aqara U200 with Keypad, Homekey and it hat a rechargeable, REPLACABLE battery with a standard USB-C Charging plug,
Honestly...I liked my Nuki 2, 3 Pro and 4 Pro and the 2.0 KeyPad....but price and value are not in sync anymore.
I get that Nuki is a premium product and they cost more....but the one to beat at the market currently is Aqara.
Comparing with the U200 I have to get the KeyPad 2.0 extra so it's another 159€ and the Aqara still has more functionality. So roughly 510€ for a keypad and a lock......I can get two U200 for that price.
Sorry Nuki but you lost me there.....I want more functionality....then I'm willing to pay more to get a Nuki. But no Homekey or UWB is a dealbreaker for me
aqara u200 is probably a bit cheaper but it looks very ugly😅
as well the aqara keypad, is very big compared to the nuki keypad 2.0
tested both of them and my decision was still nuki👍
There are multiple issues that I have with Aqara.
• First and foremost it's a Chinese company where the state is invested, which raises significant privacy concerns.
• Apple requires that the Keypad and the Smart Lock need to be sold and "tied" together to be eligible for Home Keys. So you always have to use the Keypad, which also functions as a "brain" for the Smart Lock to work. I would rather not have the intelligence on the outside of my house to be honest.
• I honestly don’t get the fascination with Apple Home Key. If you already have a fingerprint sensor, why would you even need it? It seems like a less convenient option to me.
• UWB requires large antennas and a proper API from Apple, which currently doesn’t exist. I think Nuki made the right call by waiting for the Aliro standard instead of rushing into UWB support.
• The design. Aqara is bulky and ugly.
While the Aqara might seem like a good value on paper, these factors are significant dealbreakers for me. I’d rather pay a premium for a product like Nuki that prioritizes privacy, design, and a more thoughtful feature set.
Be smart; buy a Tedee!
Why are there only 3 keys for the Nuki Universal Cylinder with the Nuki Ultra? I need 5 here, just like the single set of the Nuki Universal Cylinder comes with. Can I order 2 more keys for free, e.g. with a voucher? There are also 5 security keys in circulation for my old Nuki and the single set also has 5 keys in the Nuki Shop. It would be nice to find a solution before the sales start.
why do you need 5 keys if you have a Smart Lock on your door? The thing unlocks your door without keys. I'm using Nukis since 2019 and I've never unlocked my door with a physical key since then. If you want to let somebody else in, invite them to the smart lock. or get a keypad and give them a code
I have 5 keys in use for the old cylinder with Nuki Pro and the single cylinder from NUKI Shop also has 5 keys. I would like to keep my current state with the number of keys and switch to the Nuki Ultra.
So. Level lock or this new nuki?
Nuki 😇
They should really work on their delivery for pro installers. It takes a very very long time for orders to get shipped... Lost 2 customers in the last 4 months to this problem.
Living in an owned flat with a key system for the entire house (one key for door of the apartment, basement, house entrance). Will it be possible to get custom cylinders so that I don’t need to have several keys
With Nuki, you shouldn't need a key! The idea is to replace your traditional key with a smart solution, and you can unlock the door using your phone, keypad, or fob. A physical key is really just an emergency backup. Thanks for your feedback!
@@NukiSmartLock If you have a key for the entrance of the house AND the flat it does not make sense. If what you say is true - then the Ultra is only applicable for 1-2 family houses.
Hello! Do the Nuki ultra worck with Nuki openner ? Thank you!
Yes, the Nuki Smart Lock Ultra is compatible with the Nuki Opener. This combination allows you to control both your door lock and intercom system via the Nuki app, providing seamless access management. We hope this helps.😊
@@NukiSmartLock thank you so much !
I have the universal cylinder already, and don't see whether this is compatible with a regular WiFi network
I was so excited to see to a new small design and the improved speed. Until I recognized its needs a new cylinder. Since I have one key for my door, mailbox and storage room,this means to have an additional key on my keyring. Also NFC is missing,although this is not a real problem, but would be nice. Summary for me, since I don't want to carry an additional key, it will be a no buy, which is really sad.
We totally get your frustration. The new Universal Cylinder was introduced for better compatibility and security, but we know it’s not ideal for everyone, especially if you already have a system that works for you. We’re also aware that NFC is a feature many users want, and it’s something we’re working on for future updates. Thanks for sharing your feedback!👍
Will there ever be a function where I can give my friend a digital key which he can add to his apple wallet via a link
While this feature isn't available right now, we’re always working on new ways to improve Nuki. Thanks for your feedback.👍
Hello,
Will work with home assistant?
Yes, the Nuki Ultra is compatible with Home Assistant! You can easily integrate it into your smart home setup. We hope this helps.👍
Similarly, since Nuki Ultra is shipped with a new and improved Universal Cylinder, it is not compatible with older Universal Cylinders.
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I have 2 old Universal Cylinders in my door == means I would need to bring more money to replace both of them :( no point
and I dont see a noticeable difference between each other, looks like a lot of compromises, since it's already a smart door lock with keypad with thread + matter with less than 300$. So its not deliverable with cylinder, but its fully compatible with Nuki Universal Cylinders. Hope Nuki will understand our points, UWB is comming to smart home, and NUKI MUST WORK before other vendors implement and certified it, since Nuki does not looks compatible with other looks anymore (( BTW I ordered Universal Cylinders a couple of days ago and looks like I have to return it ;(
Is it compatible with other 2-way cylinders? Because if not, it's a big no.. And if yes, will there be a 99Euro cheaper variant without Nuki cylinder (since the one provided by Nuki is marketed on 99Euros)? I don' think anyone reasonable is going to "lock" himself to a remote cylinder vendor, as that not only means you have to buy cylinders from Nuki for all your house if you want same key everywhere, but can also cause troubles when you loose keys - not all vendors can make new spare keys for all cylinders.
Does anyone understand how the charging works? There is no removable unit and how do bring power to it?
Extension cord to the door 😄
@ but what is there is no power source close to the door
@@ourielPowerbank
@@ouriel Hey
The magnetic charging cable is 2 meters long, in case you have a power outlet in that range.
If not, you can also easily take your Ultra off the door and charge it fully in around 2 hours.
@ I don’t. This is not a good solution you offered here
Your video would have been much better had you shown the device working, with audio and various use cases
Thanks for the feedback! We appreciate the suggestion and will definitely keep it in mind for future videos.👍
Please, we need a WHITE fingerprint acces pad.
@NukiSmartLock
1) the cylinder included is not supported 30-60 !!!! (yes it's in european data list of size) (except if you buy an adaptator 60 euros) So this cylinder wouldn'be sold with the lock in my mind
2) the lock do NOT match with door with lock with quarter turn to open (verified (installed and a lot of nuki support) because not enough strong. Maybe does they fixed this ? How can we be sure ?
3) the Nuki Keypad 2 is really in sincerely too expensive (159 euros). 79 euros maximum would be the correct and understandable price.
Just bought the new key ultra was told it would be with me within five days took nearly 2 weeks.
No videos in English available whatsoever to help with installation . Called Nuki support to ask questions regarding the lock and got no help whatsoever in fact I was appalled by their service.
Would help if someone could recommend what door handle lever et cetera would work with this as the one I’ve got is incompatible and I have no idea what one to use and where I can get it from. I did ask this from new key support as well I was told they don’t sell them. That’s my problem Like I said diabolical customer service.
I also asked how to migrate my keypad to the new lock. No one on Support knew how to do this. In fact they said it wasn’t possible yet there are videos that say that it is again come on Nuki don’t sell something before you’re ready for like I’ve wasted a lot of money here for a lock. It is now sat there doing nothing because it can’t be installed.
Martin Pansy ... For Nuki Smart Lock Ultra only battery has some compromise. For that price you should replace the actual battery 2200 mAh Li Po with 3200 mAh and smart lock will keep in function more that 2 months, 7 months. It was not a good ideea to put a small battery inside the mechanism and motor! Many users it will be dissapointed with only 4-5 months autonomy with insane and standard motor speed, instead of 6-7 months!. For next Nuki Smartlock Ultra 2, you should add an compartment down to mechanism - motor and add a special Li Po 5V 3400 mAh. I dont believe that nuki mart lock can run 6 months with insane set.
Thanks for your detailed feedback! We understand your concern about battery life, especially with the faster motor speeds. The current battery is designed to balance performance and size, but we’re always looking for ways to improve. We appreciate your input! 😊
It must let you choose between using that cylinder or your own. I prefer my omega ultra cylinder abs i have one key for several. I don't wanna buy several less secure cylinders
We know, using your own cylinder makes a lot of sense, especially if you have a system that works for you. The Universal Cylinder was introduced for max compatibility and security, but we understand it’s not ideal for everyone. Thanks for your feedback.
EARTHLINGS BE INSPIRED. SAFETY FIRST. 😎😂🖖✌👽
Thanks for the cosmic vibes! 🖖🚪✨
And now a keypad which does work with fingerprints and looses them within two days.
No apple key? No new lock for! Bye bye NUKI
Still not waterproof...
Home assistant local support?
1000% this. Let's face it, the target audience for this overlaps perfectly with Home Assistant early adopter market.
Missing UWB and the use of own cylinder
We understand - UWB is a great feature, and the use of your own cylinder is important for many. While the Nuki Ultra requires the new Universal Cylinder for compatibility, we’re always listening to feedback. Thanks for sharing your thoughts!
Nuki 4.0 loses constantly Wifi so it cant be used very well in Home Assistant, you guys release now a new one and dont fix the old problems, serious?
I don't have issues with WiFi and my Nuki 4.0. Wandering why you have problems
@@AntonioGPS its a common problem in nuki forum we have hundreds from posts to that specific topic, the nuki 4.0 pro (without Bridge) losing wifi constantly. When i know the why behind that, nuki maybe give me a job but idk
So they basically copied the locks from Tedee…
I’ll pass to change my cylinder
Charging method seems to be a serious problem
Wait wait wait "protects your home and personal data"
What data? Isn't it just a door lock? Dont tell me I need an app or a subscription for this.
Great question! The Nuki Smart Lock doesn’t require a subscription. The app is just for setup, control, and monitoring. As for your data, we prioritize privacy - your personal information stays secure and is never shared unless you choose to. No hidden fees, just peace of mind! 😊
It is not burglary free from criminal , if the criminal break the lock easily by hammering it easily and enter the house 100% compare to normal door lock is more secure . This is only technology but not security for the property
And the house owner !!! Don’t feel safe at all
The Nuki Ultra is completely installed on the inside of your door, so it's not visible from the outside. While no lock is 100% secure, the Nuki Ultra provides an extra layer of protection along with traditional security. Thanks for your comment.
No point. Wait for UWB.
Switchbot > Nuki
lol no HomeKey
We know, Apple HomeKey is a highly requested feature. While it’s not available yet, we’re part of the Aliro initiative and plan to bring NFC "tap to unlock" in 2025. Thanks for your feedback! 😊
🫨
I am very disappointed with my experience with the Nuki Smart Lock and your customer service. My lock turned off Bluetooth while the battery was at 100%, leaving me locked outside. Despite contacting your support team, they refused to acknowledge this as a malfunction or offer a refund. A smart lock should never fail like this, especially when fully charged. It seems no one is willing to take responsibility for resolving this issue. Potential customers, be cautious before purchasing!
We are really sorry to hear about your experience. That’s definitely not the kind of service we want to provide. If you're still having issues, please reach out to our support team again - we’ll make sure to investigate this further and get it resolved for you. Thank you for sharing your feedback!
No homekey, no UWB future support on airlo standard. REJECT
We know, Apple HomeKey and UWB support are highly requested features. While it’s not available right now, we’re part of the Aliro initiative to bring "tap to unlock" and other future improvements. Thanks for sharing your thoughts!
für mich nicht interessant, ich habe meinen eigenen Zylinder
expensive
We believe it’s worth every cent! 😊
Why is it still so much louder than the Switchbot 🫣