When the Dealer Refuses to Cancel an Extended Warranty - Auto Fraud Lawyer Explains - Whitney, LLP
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- เผยแพร่เมื่อ 5 ก.ย. 2024
- When the Dealer Refuses to Cancel an Extended Warranty
whitneyfirm.co...
By: Daniel W. Whitney, Jr., Esq.
Whitney, LLP
409 Washington Ave, Ste 750
Towson, MD 21204
Free Consultations
This is Dan Whitney with the Whitney Law Firm in Towson, Maryland. You found this video because you're trying to figure out what to do when the car dealer refuses to cancel the warranty. So, I've been a lawyer for about 10 years. Part of my practice is suing car dealerships. I sue them for a lot of different reasons including when they refuse to cancel the warranty.
So, the first step is how did the warranty get purchased? Did the customer actually want to buy the warranty or were they deceived into thinking that they had to buy the warranty? Plenty of people want to buy warranties or vehicle service contracts or other aftermarket products that you have the right to cancel later. Other times the car dealership will tell a customer that in order for financing to be approved they are required to purchase the warranty, vehicle service contract, prepaid maintenance, gap insurance, whatever it is, as a term of the financing approval. Because what they'll say is the bank wants you to protect your investment. And if you don't know better or you don't know otherwise you might think, "Well okay, I guess it's reasonable. I guess I have to buy this $1,000, $2,000, three, $4,000 product."
The truth is I have not seen a bank that requires anybody to purchase a warranty, or vehicle service contract, or prepaid maintenance or gap insurance to have their financing approved. But it's an easy way for car dealers and finance managers in particular to make extra money, to sell another product and to get their commission and overall profit to be higher. Of course, money is the main reason for why they don't let you cancel the warranty or other aftermarket product.
So, usually the reason that they don't let you cancel it, many people want to cancel within the first 90 days, sometimes it happens after but a lot of times it's in that first 90 days after the person buys it, then they think about it and they realize, "You know what? I don't think I really need this thing. I've got enough protection with the manufacturer's warranty." Or, "I know good mechanic, I'd rather just have my couple of thousand dollars back."
Here's what usually happens, finance managers if they're able to sell a warranty and it doesn't get canceled within 90 days, 90 days is the usual industry standard, if a warranty gets canceled within 90 days the commission gets taken out of the finance manager's pay plan, they're going to have to pay it back if they were already paid on it. If they can somehow postpone it until after 90 days they will get to keep all the commission they made. Of course, what that means for the customer is they're probably not going to get a full 100% refund after 90 days. They might only get a pro-rata reduction of maybe 95 or 90% or something else. So that's why a lot of times within 90 days the dealership will refuse because they want to get paid. The finance manager wants to keep their money.
However, sometimes if it's over 90 days the dealership may simply say to itself and their employees who the customer is dealing with, "I'm not going to make any money by taking my time to process the cancellation and send it to the product administrator. So what am I doing? I'm just not going to waste the time." And they say, "No."
Now of course the customer has the right to cancel products as long as it's in the contract terms and it usually is. And customers should know that they have legal rights and that when a dealership refuses to honor the terms of the contract and refuses to process the cancellation the customer has legal rights and they can fight back. And usually the best way to do that is to hire an experienced attorney and sue the dealership. A lot of times they ignore letters because there's no concern. Plenty of people write letters and it's easy to ignore. It's not so easy to ignore a lawsuit which is why what I do is I usually just file the lawsuit. That gets their attention much more quickly.
So I hope this has been helpful. If you have any more questions or if you need a free consultation, which all of our consultations are, feel free to call us. We handle cases primarily in Maryland. This is Dan Whitney with the Whitney Law Firm in Towson. You can call us at 410-583-8000 or visit our website at www.whitneyfirm.com. Thanks a lot and I'll see you next time. Take care.
• Can I Get A Refund Or ...
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Thanks, I'm in the process of filing a lawsuit in small claims court right now against a car dealership for a $2,870 warranty they've lied to me about repeatedly as I wanted it canceled and it's still there.
Good to hear, and good luck.
Hi how did it go? Did you get your money back?
@@2kdim I did, I was refunded almost $ 3,000 by the dealership on the price of the car I bought.
@@2kdim Also I never went through with the lawsuit. I just let them knew through email I knew my rights and what they were doing, and threatened a lawsuit.
@@jtroueche1980 I’m glad you got your money back, they’re so scummy, so I requested my warranty be canceled when I sold my car, the business manager said he canceled and it’s in process, so just now after threatening to sue them and messaging the main manager I come to find out 5 months later the warranty was never canceled and the business manager lied to me this whole time. So I finally got to cancel it and hope I get my money soon. Almost $4k it’s unbelievable they get away with this kind do stuff. Criminal!
I canceled mine a day after, went in to talk to the financial guy, which I don’t trust him at all so I recorded the whole conversation. Which they say they have it all on recording but I made sure plus I did have home write a agreement to cancel in 30days as he says .so seeing this video sure helped me in another way I’ll win the battle
Hey Yes those those are snakes happened to me I asked him 2 times if the plan would change the total price and he said no it’s free he lied to mine and my moms face…
One Toyota financial guy lied to me too. I am trying to cancel but they are not picking thier calls.
I like this GUY, explains in simple terms,but gives u all the pin points you need, all the ins & outs,informative,
Only problem.....
He doesn't pratice in my state,,
Thanks for the information and very useful information. I’ve been trying to cancel my extended service warranty for 6 months now.
Hi Chris, I suggest you call the Administrator for the plan - their contact will be on the contract. Ask them what you need to. The contract will also probably tell you the steps to take to cancel. Do whatever the steps are - if the dealer is ignoring you, send them a certified letter, or, get the GM's email and email the GM that you want to cancel. If none of that works, you can file an MVA complaint, or, call a dealer fraud lawyer. If you tell me what state you are in I will do my best to get a referral for you.
@@WhitneyLLP hi could you recommend a dealer fraud lawyer in or around Los Angeles CA? my dealership is located in corona ca
Thank you for the information
I also fell for this trick a few days ago. The finance manger made it seem like I had three different options for warranty and I had to choose one . Here I am a few days later looking through all the paper work and seeing a lot of hidden fees . What is the best way to go through the process of canceling the warranty? I feel like if I call the dealership , they will not help me at all.
First step is to look at the warranty contract - it will provide instructions for you to follow. If you did not get a copy of the contract, call the administrator or the dealer and get a copy, and go from there.
Its been 5 days and I'm yet to recieve paper work for my loan, they sent me home with the car with no paper work. Finance manager was off the last two days so the numbers haven't even been sent to my credit union. Im going in tomorrow to cancel all the extras.
I just spoke to a finance manager and he told me I am allowed to cancel add ons but the monthly payments remain the same and the number of monthly payments will be reduced.
Thank you Dan
Wow this helps alot. The finance guy was intimidating me to buying the extended warranty of about $5500 for an ordinary Nissan versa . He said if we don't buy the warranty the bank will increase our interest rate to 6% instead of 2.3%
Finance managers exploit customers to sell after market products. I have had several cases where the customer is told "you have to buy a service contract to protect the vehicle, or the bank will not finance." It sounds like that happened in your situation.
yooo. this nonsence just happended to be recently. My guy said the same exact thing and I believed him. Some people are such scum seriously.
I was told by a Toyota finance manager that he would throw in the extended warranty to close the sale. When I go to sign documents I find out I'm actually paying for it and he did not disclose that until I caught it. Unbelievable!!! I almost backed out of the entire deal but ended up buying the car and the warranty. Now I'm looking to cancel after a day of thinking it over. I still feel burned.
I heard that too my friend. They have a good way on words. I got fooled but I have mine on recording,and written agreement to cancel in 30 days
This happened to me about 3 days ago. They threatened I get a 12% interest rate if I didn’t take the extended warranty’s. Supposedly the bank would not approve me if I did not add these warranty’s in place. I am stuck on what to do and have a meeting with the finance manager on Saturday to see if we can resolve the issue. Any tips?
Dealerships are scandalous they lower the price of a car $200 put the bill of sale on a flash drive didn’t catch it till months later that they didn’t lower anything
Same here. Gave me a flash drive and had me sign everything on a small iPad. Didn’t see the fine print until I got home.
So it’s not necessary to buy guarantee
A new car , That’s good to know because they know how make presión,
But thank you now I know that
Thank you so much
You're welcome, but finance managers often lie just to make the sale.
I bought a new Ford Mach E. They added $7k of warranty without my permission or didn’t even offered. They just told me to sign and that this is registration and transfer fees and stuff. They charged me a $5k 8year/96,000 warranty and a $2k 5 year cilajet leather warranty. Both say option and they also said that the $2k warranty already added to the car, but not shown on sticker price.
I believe you have the right cancel both and may have other claims too - look at the contract for both and take the next steps on how to cancel. If the dealer ignores you, file an MVA/DMV complaint and/or call a dealer fraud lawyer in your state. If you need a referral let me know the state.
Same stuff happened to me I got my mustang 6 months ago and I’m going over the documents now and see they added over 7k for extra warranty
@@WhitneyLLP bought my car yesterday and they added 600 dollars warranty on my car which i didn't know. The store was about to close when we were signing the papers. Next day i looked over and seen it. Going to try get my money back.
@@Woke365 Hi, if the dealer won't redo the contract and remove it, which they probably won't, you can follow the cancelation instructions that should be on the warranty contract itself. If the dealer won't help, call the warranty company directly and ask them what they need from you to cancel and then do it. Usually it is a full refund within 90 days. You can also call a dealer fraud lawyer on this - if you are in MD, give us a call.
@@CEOblackmigojay Hi, you should be able to cancel. Another thing to consider is that sometimes the dealer will charge customers for a warranty or service contract, but will not put it into effect, and just keep the money. To check if that happened, call the administrator and see if they have your VIN on file. If not - it is a probably a good legal case for fraud and other causes of action.
Ya Toyota just got me lied to me and now I have 10k in warranty’s just got it last week so wish me luck when I go and try to cancel them
A lot of the time they include the warranty cost in the financing. So, you pay interest on the warranty too.
The dealer wrote it in while we were signing and didn't show me until after. I called and went back next day, and have the finance guy saying the extended warranty/service contract cant be removed...the day after.
I have a friend who bought a used car with a warranty. she wanted to cancel the warranty (within 30 days) but the dealer wouldn't do it so she called the warranty company and they canceled it. The dealer still has the title and the registration is pending. He's now threating to take the car back
That sounds illegal. What ended up happening?
What happened
@@thegamingfox2533 She hired a lawyer. As I recall he was fined for violating the truth in lending law, something about the interest rate being tied to the purchase of an extended warranty. . She was able to keep the car.
She told me he also had to pay the lawyers fee.
I need some serious help. Today I called and left a message and my number. I have a serious case and I have ALL the proof of forged signatures and what day and time it was changed. There’s so much wrong here.
The finance guy at Toyota told me my bank said I had to have warranties to get the car, and I wanted it so bad. Come to find out I call my bank( where I was pre approved) and the the dealer lied I didn’t need them, ALSO he 3rd partied me through the dealership upping my interest rate and has me paying 10k on warranties 20k more than what the cars worth. Got me good. First timer btw won’t happens again. 😞
Thank you for this straight to the point, amazing and informative content. I purchased a car this evening, and I’m having buyers remorse in regards to the extended warranty and gap…which totaled $4900 for both. It was built into my loan and I searched the contract but didn’t see where it states where I can cancel. I’ll look closely when I’m not so emotionally charged. Since I’d like to cancel within 24 hours, do you recommend I contact the dealer or the warranty company since the dealerships system were down and I completed a paper app that has to be FedEx’d tomorrow? Thank you for any advice as I know this video isn’t recent.
Thank you. The contracts for both will probably have a section on cancellation, follow those directions. Also, it cannot hurt to email your finance manager and put in writing that you want to cancel the contracts, and ask them if there is anything else you need to do for them to process the cancellation. Putting it in writing is critical, because otherwise they will likely pretend you never made the request.
me too
I was told that the finance company requires it to borrow funds. I bought the car 1/11/2023. On 2/2/2023. I had an issue with the car system alert. I scheduled to bring it in that next Monday. They wanted me to pay for things that should have been covered or fixed before I bought it. Then they said it was sold as is that the warranty does not cover anything. So, I had a hard time trying to cancel it. Now they tell me the refund will go to the finance company that it will go towards the loan. Is there a way it can be refunded back to me? I should get to decide on my own where my money goes. Thank you for your time. Pam
Finally!! some good detail information!
Warranty wasn’t discussed with me & finance refused to give me mine back talking about I signed the form
My dealership slipped in a service contract I refused and wouldn't give me paperwork...said he would email it, Driver 6 hrs there and back and this morning saw he went against my wish.....
Need an attorney in Scottsdale AZ area for this.....very tough to Google and find exactly this type if attorney for some reason....
I got a check sent back to the bank for my warranty and was told it would go towards the balance of the loan .well I paid the full price, , and the bank did not refund me my warranty after trading in the car after 4 years .I never got credit. For the warranty I paid the same amount for an 84 month term .the bank is saying it lower my balances but wont show me how our were if I didnt get to pay less money .less terms or a refund. What happened to the 4300 they keep saying it lower my. Balances
If a bank required an extended warranty, it must include the cost in the Finance Charge line on the Reg Z disclosure and the APR would zoom ski high. Reg Z violations are very serious so don’t be fooled into thinking the bank required the warranty.
Patrick, that is a great point as to the impact on the APR, thank you.
My situation is a $499 Paint Dent Protection... I saw the contract and it said optional. I told the financing guy that I didn't want it but he kept pressuring me that it was not an option to take it off, so I signed it. The dealership did not give me the paperwork I signed and I knew it said I had 10 days to cancel. I spoke with Apex Protection and they said I was able to cancel it with them since it was under 10 days and the dealership was refusing to cancel it when I went within the 10 days in-person. Apex canceled it, would take 6 weeks to get refund. It's been almost 3 months and no word. Apex told me to contact the dealership and so far no word back from finance manager. I'm guessing they will still refuse to cut a check to my lien company.... Should I contact a lawyer even if it's only $500. I'm being pushed around by the dealership and I hate it!
Leave a review on Google yelp and and file consumer complaint
In my opinion, one does not need an extended warranty. New cars will not malfunction for the first three years unless the car has a manufactured defect, in which case, the manufacturer's warranty applies.
I was jammed an extended warranty on a 2022 dirt bike. I quickly realized what was going on and dealership finance blamed insurance and vise versa. Finally emailed Aegis and the manager said that he would pay the money and stop doing business with the honda dealership. So i contacted the finance dept multiple times and the manager would never call back so i told them that Aegis was gonna pay the 2000 and not do business w them. Next day i got a call saying my check is at the dealership. I shouldnt have to have paid interest and do i need a formal cancelation from them when i pick up my check?
I thank you for that video im in that same predicament even harder
I wonder what the recourse is if the owner dies and you want to purchase the car but cancel all contracts?
I am having an issue with Acura of Autonation in Huntvalley Maryland. Been getting the runaround since December.
Give us a call.
Since January my dealership kept lying to me that they were in the process of canceling my warranty so I took it upon myself to call the warranty companies and start the process myself. I was able to have the checks for the refund sent to the dealership in April and confirmed with the warranty companies that the checks have been cashed. It is now July and they have done nothing in their part to send it to my bank (financed). Would I be able to file a complaint or would that make things worse for me? I am just trying to get the loan refinanced. The total refund is around 3K but i feel they will only give back 2K is it legal for them to only give me $500?
Thanks for this useful information
The car dealership told me they couldnt get the forms for the cancelation and to check back in two weeks due to a cyber attack going on... is there any other way i can cencel before my 60 days are up
Never ever buy an extended warrenty through the dealer. Go find your own coverage and pay them direct. A dealer decides what will be covered. Their warrenty company only administers the plan. I learned that one the hard way. And it also financed into the loan so you are stuck with it. Go find your own company. Do your on research and due diligence and you should feel much better about it.
I had good luck with a Route 66 service contract purchased through PenFed years ago. It took some arguing but I got a new engine put in an old GMC Envoy. Agreed as to buying separate if you can find a good one.
I just fell for it today 🤦♂️. I'm 21 and not very knowledgeable with the tricks dealers use. Finance manager told me the bank required I purchased a $2,500 warranty bc I'm a "high risk" individual. My contract states I can cancel the service contract. Going to cancel, wish me luck.
As long as you take action asap you should be able to get a full credit to the lien holder (the bank) - you usually have at least 30 days if not 45 to et a full refund. If not let me know what state you are in and I will try to find a lawyer for you. Make sure you put the request in writing to the dealer and warranty administrator.
@@WhitneyLLP you really be helping out definitely got a new fan and learner keep it up💯💯💪🏽
I fell for it also but was also lied too. We said Noo to all the warranty plans so he came out and said well I have a coupon and showed it and my mom fell for it I questioned it and I asked him a couple times if this would affect the total price
Of the car and he said no it’s free while laughing smh!
We found out the same night looking at the flash drive with all the information. I was soooo mad! He literally lied to us! I cancel right the next day early afternoon, but I didn’t go in and sign he put signature on file where I was supposed to sign since the Nissan dealer is about 40 mins away so I wonder if this is correct. Does the warranty place call to confirm. Should I get in contact with them and ask to confirm
@@redpillg566 you should contact the warranty company and ask if a warranty cancel request was made by the dealer. Your contract should have the number of the warranty company. If they have not received the request then you need to go in person and make it happen. The dealer will try their hardest to not send the cancellation request (including refusing to send it by putting it off and not answering calls). The dealer has to pay back the money for the warranty, so it’s in their best interest to not let you cancel. I would also send an email stating you want to cancel your warranty. This way you have a paper trail and it pushes them to actually send the cancellation request.
What is your fees? Honda Markham did same to me. They are charging me 6000$ extra. I didn’t even pick up car yet. I tell them cancel my warranty and they’re not agreeing with it. Could you help me ?
We purchased a car from a dealership in 2018 and sold it about 14 months later on May 12, 2019. I called the dealership and they requested I send them my Buyers Order and Odometer Sheet for the car sale which I did. I have tried multiple times over the next 6 months I tried to get the refund but each time they would put me off and say it had been submitted so I finally just got busy in life in forgot about it which I guess was their goal. Recently I traded another vehicle and the dealer told me that by law that other dealership was supposed to reimburse me. So I called them today and they stated since it was over 90 days since I sold the vehicle that I was not entitled to the full refund anymore that the refund would count the sale going back 90 days from today. So another words they would say I sold it 90 days ago not back on 5/12/2019. Can they do that, hold your docs past the 90 days then claim you dont get a refund cause it is past the 90 days? Unfortunately since it was back in 2019 I cant find my emails where i orginally sent them the doca and cancellatio request. Can they deny me my refund? He sent me a cancellation today that is dated as though he created it in April 2019 and it states expiration date of July 2019. Is he trying to say I missed the cancellation date by putting that date on there instead of requested on today's date?
Compre un auto hace 2 semanas y me pusieron una garantía extendida de casi 2 mil dólares y un servicio gap , del gap tenía conocimiento pero de la garantía extendida no ellos solo me decían firma firma iniciales firma y si saber inglés firme eso ahora voy a la venta de autos 🚘 donde lo compre y no quieren remover eso , como hago para demandar a esas personas por estafadoras
two weeks ago I bought a car at a dealership and they gave me a gap of 950 dollars and an extended guarantee of 1880 dollars, I did not know they only told me sign here sign here and they never told me we are giving you a guarantee of 1880 you want it, then to The days a friend who does speak English told me they put this on you so you could put it on and I had no knowledge of it since my English is basic and they never sold me that, they just told me to sign here, I'm going to say that they cancel that guarantee and they tell me call the bank and the bank tells me they are in finance now my question is how to proceed with a lawsuit against these scammers.
I cancelled my extended warranty with financial manager, met him twice to cancel it. But he didnt cancel it. I cancelled it on my own with the extended warranty company but they sent the check to wrong bank. Financial manager from dealership put wrong lien holder and now Im waiting for extended warranty to correct it. Its 2 weeks now and called them but theyre sating they need to reinstate the warranty to send the check to the right lien holder. Cant understand why its taking so long. ☹️
all motherfuckers stealing money...i thought india is corrupt...welcome to developed country...lol.....btw 45 days without refund
Hey I bought a car kept it a year and 1/2 pay 3000 for the warranty and I got gap. But when I traded the car in went to cancel my warranty and they said it was canceled 2 weeks after I bought the car. And the contract I sighed was for that 3000. But they did the vin number and said yeah you got warranty but it not the one in your paperwork. They some how cancel the one I sighed and made a new one that said the warranty was 4200 and now they want show me the contract
That’s fraud right so almost 2 years and I had the wrong paperwork. So I’m need a lawyer
Not sounding ignorant! How is it cheaper to hire an attorney to fight dealership, vs the $3000.00 they charged me for warranty?
i paid almost 2000 just for the tire plan. they claim flat tire. free. chip the wheels free. its for 5 years i think. IDk what to do. 3000 for extended car warranty. lol I'm a sucker i guess.
Do you have any contacts in Texas for dealership warranty cancellation problems?
Hello there. I am in this situation too, where I am trying to cancel the extended warranty after having it for 6 months. The administrator keeps saying it is up to the dealership to issue the money, but the contract paragraph says none of that. If the dealer simply sits on it after the administrator is done, what should I do?
Sir, I just bought a certified. Lexus but the agreement that I had with my salesman , change when I see and review the contract it has changed and the price of the used. Car went so very high he adds a lot of add ons that is not on my knowledge, and from their website he told me that I can’t get the rate from there becoz my credit a little lower but I know I got very good credit and then with that contract he give that rate but the terms of payment he change then add another year so every thing is fucked up . I’ll came back through the dealer so mad and told them this is not the agreement I’ll been approved and talk to the salesperson. He change contact and take off a lot of the adds on that he put . My question is is there any way this financial manager get punish or sanction by the law coz he’s trying to make me pay more than 15 grand from the contact that he didn’t told us ? The financial manager still an ask?
An ass
We were charged 8,000 in warranties and contracts without being told. Also the sticker price was raised and we ended up financing 10k+ more than we should have. Dealership is refusing to answer even after a BBB complaint.
Hey, the same thing happened to me 4 months ago. What did you do?
That’s what online reviews are for. Hold the dealership accountable publicly!
I traded in a 23 Titan after one month with 1200 miles. I submitted an odometer statement along with a cover letter to Nissan dealership in Brunswick GA. A month has passed. No reply. I tried calling several times and they will not put me over to finance manager. They are avoiding me. I’m going to file a complaint with the Better Business Bureau. I hope that helps. I’ve gotten several warranty refunds in my life. If I have to drive two hours to the dealership there will be a problem. Any suggestions? Thanks.
Why would a car dealership cancel my Gap insurance?
I have power train warranty for life on a used 2013 Ford Edge. I have a issue that’s covered through my warranty brought it in to the dealership a month ago but the dealership can’t get the warranty company to answer. I’ve had to pay for rentals for a month now the dealership wants to refund me the 1,600 I paid for the warranty but the repair cost is over $2,300 is there anything I can do legally
What state are you in? I think you have several options on what to do.
Please help does anybody know a good lawyer I purchased a warranty with a dealer they have received the refund in the mail and they cash the check. I have the email proof and it was supposed to be sent to my lienholder. They have been holding onto the money for four months. They also are claiming I owe them for a down payment. They also owe me for a gap refund please help!
Hey can you please answer my question. I went to the dealer go my new car and I baught a 8 year 100k mile warranty for $1,795 and also a tire and wheel warranty for $795. I went to the dealer the guy said he’s never done it but he’s gonna need me to just call him Monday i have 30 days and I’m on my 11th day I baught this car may 5 so I feel like they’re gonna be telling me a bunch of BS to get me over 30days and then tell me it’s no longer refundable. I want to know is it difficult for them to refund me my warranty’s or are they actually messing with me. I have a really hard time believing anything that comes out their mouth and I just want advice from a professional. I recorded my conversation with the financial advisor when I went in so I can have evidence that I been trying to get it canceled not sure if it’ll help but it’s all I can do as of right now. Monday I’ll be calling a bunch more people like actual Toyota customer service and lawyers for advice. Is that a good deal for the warranty’s though just curious?
I suggest calling the warranty administrator directly and going through their cancelation process. That way you can take it out of the dealer's hands. Be sure to explain that the dealer has stonewalled your efforts.
What if I cancel de extended warranty on my car, but the dealership doesn’t want to refund the money ?, well, they don’t reply to any of my emails asking for my refund neither phone calls, this situation sucks , that’s why I got to the conclusion that the don’t want to refund me the money, what should I do ?
Hey I have a case in Colorado yes a court criminal case due to a car dealership I have struggled to try to find counsel and had 4 pointed court appointed council also that of all filled me I've just now found a new light on how I've been fraudulently And extremely mistreated with wrongful imprisonments and Restitutions in limbo and a court case that can put me away for 3 years without any prior convictions Can you please help me I know I have a lawsuit multiple lawsuits worth millions of all All losses totaling over 10 million give Lynn give her take a few million are you interested in court can you help
I recently bought a truck at Toyota of Dallas and I made it clear to the sales man that I didn’t want extended warranty or accessories he said ok , when I went to financial guy he added to the loan without my consent . What should I do I bought the truck 2 days ago here in Texas ?
? this is not to cancel it but to keep them honoring what they sold instead of buying you out based on cars sale value vs amount to fix it.
What do you do when a dealer already includes the limited lifetime power terrain warranty on the sale price of the vehicle if you do not want it?
Tell them to remove it are you going somewhere else if it's taxable it's negotiable and it's not required
Well anyone help me finding a lawyer in Fortworth,Tx. Alfa Romeo Fiat keeps extending my money refund, got cancellation papers and a voice recording, tired of the lies.
I need help I have since November 2021 and past 4 months already and they informe me, I call theme every week and I show on the dealer and they said the same thing.
Hey Dan, we got a Beamer and bought a 3 year extended warranty. (built in to the payments) We sold the car just over a month later, and I want to cancel the warranty. Do you think I'm eligible for any sort of refund? If I'm getting no response from the dealer or warranty folks, should I go directly to BMW? Thanks for your time 👍🏼
Man can you please help me. I fell for car warranty scam, they won’t respond, according to their policy if I don’t tell them that I want to cancel within the 30 days, I can no long can you contact them to cancel. This was yesterday, when I read thier reviews it’s bad man. It’s called “warranty protection services” I taught they was part of the Chevy dealership
Consider giving notice in writing to them and the dealer, and a DMV complaint.
If only the bill of sale is signed but the vehicle is not yet released to the buyer, can they still cancel the extended warranty?
Is there a way to give you a call I have a great case on mint auto trade in Orlando sold me a car that overheated the first 10 minutes and sold me a bogus warranty Discovery Bluetooth instead of mechanical
Goat
Can I just opt out of buying it in the first place?
hi can u please give me a suggestion i bought a benz c300 year 2015 at a dealership in the loan they put preferred warranty for 4500 dollar's towards my loan i call the warranty and they looked me up with vin and all but said u have to call the dealership to get it activated but now the dealership is permantyly closed what should i do?
Hi I just purchase a car from the Toyota dealership on Saturday. I called and told them I would like to cancel the Club Plus/OUC. They’re telling me that if I cancel the warranties then they would have to increase my interest rate; because they bought down my interest rate. Once we signed the contract is my interest rate lock or can they come back and increase my internet rate?
I bought a 2022 Subaru Outback back on July 5, 2021.
I was sold a $999 rust proofing includes exterior and interior protection package during the financing. I called my finance manager who sold me that to cancel it the next day. She agreed to do it. I never made an appointment to do this $999 service and she told me that it’ was going to be cancelled and will be refunded or credit to my Subaru loan principal.
Fast forward today 11/5/2021, I still have not gotten a refund and the dealership was bought by another owner. Still the same people work there including my finance manager who sold me the service. She never replied to my email at all , but I got hold of her General manager and he sent email to the old group and waiting for them to reply back.
It’s almost 4 months now. I had a feeling the Finance manager never cancelled it . With this new Subaru ownership, do I still have a case to refund my $999 ?
I have all the proof contracts with me and the service was not even done.
BTW, this is Subaru Kenosha , WI and now owned by Subaru Zeigler of Kenosha.
Sounds like a case. Search for a WI consumer protection lawyer and/or consider a DMV complaint.
@@WhitneyLLP I got hold of the General manager of the dealership and he resolved the issue.
@@DacAL_8 nice glad it worked out
Would you represent me if I live in Polk County Florida, and I purchased the car in Miami Florida?
Super useful information , I have a quick question based on an accident I got into accident after I had my power steering replaced by an dealership . Within 100 miles of having new parts installed my steering went out which caused me to not make a corner and totaled my truck. Do you think I have a case or just let it be
It sounds like it might be. You will need a mechanic to inspect the vehicle and determine the cause of steering failure.
What happens when my warranty was canceled without my permission?
Then you might have a good case. Call the warranty administrator, figure out who cancelled it and on what date, ask what was done with the refund, and that will give you some facts to go on. Sometimes dealers forge signatures, remove warranties, increase the price, and do other illegal things. Also you should get a copy of the contract that the dealer sent to the lender that financed the car, and see if that matches the contact you signed and got a copy of the from the dealer.
@@WhitneyLLP Thank you for this answer, I recently got charged 3,955 dollars, when I went to use it, someone cancelled it a week after I bought the car, without my permission, and both me, and the bank have copies stating we had a 2 yr warranty. They've been dodging my calls the past 3 days. I'm sure a lawyer in Oregon would like to hear my case out.
Yes, a lawyer will say pay me and let me fleece you instead of the dealership 😂
Thank you for your valuable info.
My question is: Is it required to provide a pic of the odometer to cancel a gap insurance or extended service warranty ?
Or just writing in the form is sufficient?
Thank you.
Hi, the administrator of the program will tell you the return procedure, if it is not already in the fine print on the contract. If it only says to write it in and nothing else, you should good good with that.
@@WhitneyLLP Thank you so much.
So I just had this happen I cancel it the next day less than 24 hours after buying the car the guy sent me a email and pdf of the cancellation form and showed it was filled out since I told him I wanted proof. But I don’t trust this dealership so how do I check and could I lawyer up if they didn’t summit the form like they said in the email and on the phone ?
PLEASE HELP!! I Purchase A 2020 Honda Civic January 11 2023 Been Trying to Cancel $4500 Service Contract $1500 Gap Since The Beginning Of Feb. The Finance Manager Been Giving Me The Run Around Not Returning My Calls And Saying He Will Send The Necessary Papers To Cancel. But Haven't Done Yet. What Should Be My Next Step
Read the details of the VSC and GAP contracts as to cancellation, that will provide instructions. Also, putting the requests in writing via email / certified letter is better than a phone call because now you have a record of your efforts and their inaction.
If I purchased a vehicle from out of state, should I contact a lawyer in my state or the state where I purchased a vehicle?
Quiero presentar una demanda trabajando en Florida ?
the money u get back for the warranty now goes to the lawyer for filing the lawsuit
If you have a lawyer who does not know who to handle the claim, that might happen. However, using the consumer protection laws and making the right arguments, your lawyer should be able to make the dealer pay your legal fees... that is how we do.
This just happen to me today, finance guys told me that bank ask for the warranty so that they can approve the loan.
How can I start the process of canceling the warranty?
Just call the dealership and tell them to cancel the warranty?
The warranty itself will have cancelation instructions. If they did not give you a copy of all of the warranty contract paperwork, I suggest you email the dealer, so you have it in writing, that you are canceling, and also, call the warranty company and explain what happened and ask what you need to do to cancel.
I'm paying my car off really early, like 6 years early. I believe I can recoup the GAP, Extended service plan and the tire car plan? These are listed as added products. Also is it true if you take out a loan then pay it before 90 days the FM also loses their kickback...sorry perfectly legal fee? Cheers.
You can probably get a pro-rated refund. Contact the administrator, who will be named on the contracts for the GAP, Extended service plan and the tire car plan, and ask them what you need to do to cancel. Yes, 90 days is usually the time frame where the dealer does not get a commission if the plan is cancelled within that time frame.
Does this count for all states I’m in Colorado
I'm in Texas and trying to cancel an extended warranty. Who do I call?
Sent a letter 2 weeks ago to the company, not the dealership, to cancel my warranty. As of rn, my conrqct is still active. What gives? Whay shiukd I do now? Give them a call? Send another letter?
The contract for the warranty usually sets out the exact process to follow to cancel the warranty.
@@WhitneyLLP Thanks for the reply! So I'm in a dilemma. I ended up calling the "warranty company" but turns out they couldn't cancel it because they were just the "middle man." I had to call the dealership to cancel, which i went in and signed some paper work. It's been 4 months and my loan balance is still the same. No refund yet. Currently, I'm talking to the manager to get some update on why it's taking so long. It's been a week since I talked to the gm but still no update. Is it time to get a lawyer? Who am I suing exactly? The dealership or the extended warranty company, which I don't even know the name of?
A got a question I live in northern California sold my vehicle to a Toyota dealership and the financial manager told me that if I have any warranty on the car I can get a refund back so I went to the dealership where I bought the car asked for the warranty refund on gap, tire, and dent protection and they said they could not give me a refund untill they see paperwork from the bank that I loan for the car saying it got paid. Then they would be able to refund me all the money I'm owed or could he be lying to me and not wanting to give me the money? I'd appreciate it if you can get back to me thank you
Hi, If they will not process it, you can call the administrator for the products directly and ask them to process the cancelation. You should also make the request in writing to the finance manager so they cannot deny it later. It looks like these lawyers may be able to help in CA: www.marshall-law-firm.com/unfair-business-practices/
@@WhitneyLLP Thank you I appreciate it
@@mariomendez6894 sure thing.
Today I went to return parts(900 to 1,000 worth) but they said they couldn't return most of the parts because they were ordered😳Is this true? Ford company.
I purchased a maintenance plan to cover 48 months. I just sold the car after 6 months and went there to request a refund for gap and maintenance plan. Dealer ship is only giving me %37 back of what I paid for the plan.. as for the gap they refuse to give me a number and are telling me just to sign the paperwork. Can you please advise if this seems correct? Other dealers in my area are telling me I should be getting roughly %80 back..
The refund depends on the terms of the plan. You can call the plan administrator and ask them what the correct amount is.
When you said after 90 days I might not get a full refund or not get money however I started my warranity cancel in before 90 days and they still haven't taken it off but I have the proof I filed a cancelation 3 months ago would I still be able to get the full refund and if not should I file a lawsuit
Try a DMV complaint, and/or call the warranty administrator to explain the status. Ask them if they have issued the refund, because often the refund goes to the dealer, and the dealer will keep it until they are pressured to return it.
What if the warranty refund check is sent to the dealership and the dealership applied it to the car payments?
If there is still a loan on the car at the time the warranty administrator issues the refund, the refund usually is send to the lender, and the loan balance is reduced by the refund amount. That is different than the refund being applied to the payments themselves. Check the account statement for the loan to see if any refund was applied to the balance.
I have a question I canceled my extended warranty a week after I purchased my car sign the cancellation paperwork fast forward almost 2 months later . Some information was missing on the paperwork that the finance manager failed to tell me to fill out so I got it handled and a receipt stating my cancellation and full refund amount they told me it would only take 8weeks to be refunded in my account. Its been 3 months my lien holder has not received any check to processed what I think happen the dealership never sent the check to the lien holder if the refuse to send it to lien holder or give me run around answers should I take them to a smalls claim court? I called the extended warranty company the sent it to the dealership instead of the lien holder . They sent it to the dealership 3 days after I received my cancellation receipt
Hi, this sounds familiar. Small claims will likely get their attention, unless you can find a lawyer in your state to help. If you are in MD, please call. If not, try here: www.consumeradvocates.org/find-an-attorney/
group 1 auto georgetown tx mercedes E 300 i found better deal no % 4600 00i tried day after .help!!!
They sell me more than 10 thousand dollar in extended warranty they told me I had to buy it for the financial
That is a common lie and I have never heard of a lender requiring the purchase of an extended warranty. I suggest you call the administrator who is named on the extended warranty and request instructions on how to cancel it, if that is what you want to do. You can also file a MVA/DMV complaint.
Are u still active on here? I have a question.
Is it better to call or to show up unexpected to the dealer ship to cancel your warranty? or just to go the the company that is providing the warranty ?
Follow the cancelation instructions on the warranty contract, otherwise nothing will happen.
@@WhitneyLLP hey my contract says to contact the dealership I bought the car from
When i bought my car i got it in december 13 i just sold my car 2-3 days ago and i never used the warranty and the tire/wheel warranty not even once can i get a full refund after all these months it does say i have to pay a $25 processing fee after 60 days
It's HondaCare and it also states " You may cancel this contract and receive a full purchase price refund, if no services have been rendered to or on behalf of YOU" after 60 days which its been it'll be calculated a time pro ration based upton the time expired or mileage pro ration based upon the number of miles driven but i don't have the car no more so will i expect a full refund as i paid it off before i sold?
Yes once there's no claim you can get a pro rated refund
@@Daniel-kp8pe It depends on the other language in the contract about the exact pro-rata calculation. But it it was just purchased in December, you are probably entitled to most of it back.
@@WhitneyLLP I just received the paper on how much im getting it says $1,451.54 the HondaCare was 2995 i bought it on december 13 and went to the dealer a week or 2 ago and i bought the tire/wheel for 995 im going to call them because i never used no maintence on it ever i bought the car at 29,846 miles and i sold it at 31,668 and they only gave me $1,451 i should complain to them right?
ALSO MY CAR was still under factory warranty
What is it within 3 days
Probably 100% refund but it depends on the contract.
What can i do if the dealer refuse to refund the money of a car warranty .
I already cancel the warranty with Niada and they send the money back to the dealer but they refuse the refund i call them and i go often but they only put excuses the warranty was 3500?
File a complaint with the MVA/DMV and provide your cancelation paperwork that you sent to the warranty administrator.
Is all warranty company can cancel after 30 period of purchase or depend on their policy ?
It depends on the policy terms.
Eleras is a scam
What if this happend to me but the dealership lied and said they did it and submitted the cancellation but a month later I find out they did not through the actual warranty company and I end up filing the cancellation forms through the warranty. Would I still be able to pursue since they basically postponed the cancellation for a month by lying to me?