I operated an auto repair shop for 40 years, One guy came in with a transmission problem and we went through the procedure of contact the warranty company and I believe the estimate was about $1,500 at the time, so they said that the car was only worth $895 which wasn't really accurate and they would only pay up to the amount the car was worth. They charged the guy $1,200 for the warranty that they would only pay $895 maximum out on. I told him to file a complaint with the State insurance commission.
A warranty only costs like $4k paid over 3+ years. So like after a year of banking monthly payments you'd have only like $1800. The trans on my truck costs like $8k to swap.
@@goatisnice I concede that my experience is only one man’s experience, but let me give you my numbers. I’m 70. In the last 30 years I’ve purchased 8 new and used cars. I’ve never purchased an aftermarket warranty. If the average price of these warranties was $4k, I’ve saved $32k. When I have a breakdown I go to the bank, get my money and pay the bill. I don’t have to ask or beg for the money. I don’t have to listen to someone tell me “it’s not covered”. I’ve even had one major repair and I’m still money ahead.
@shakey2634 exactly. Everyone's experiences are different and different vehicles have different repair costs. I paid $3000 for my warranty on a BMW which had to have an $11k repair and a $3600 repair
Last fall i bought a used Subaru. I registered it where I live in Western Pennsylvania. To this day i still get calls, text messages,emails and mail dria number of these companies. Dod some research and found out the Pennsylvania DMV actually sells my information to these warranty companies ! Crazy and just pisses me off !
@@MrDejast Yup! I learned that you can submit a temporary mail forwarding instead of a permanent change of address. The temporary mail forwarding lasts for 6 months and can be extended another 6 months but it keeps the post office from selling and updating your personal information with all of those companies that send junk mail.
I bought a SmartAuto Care (part of Endurance I think) Warranty with my truck when I bought it. It extended the bumper to bumper warranty out on my truck to 6 years 100k miles. I renewed it when it expired and extended it to 10 years 180k miles. They paid out way way more than it cost me. I think both times it was $2500 but they paid out well over $25k over the life of the 2 contracts. My truck is a 2500 Dodge Ram Diesel so all repairs are expensive. They always paid for everything covered in contract. Never had any big problems with them and they never tried to get out of something they were supposed to cover. They treated me well. The only annoyance was that on expensive repairs they'd want someone to come inspect vehicle before approving it which took a couple days typically. And towards the end of the contract (post covid after repair costs really skyrocketed, they started wanting to supply the parts themselves and mail to the shop because the could source them cheaper than the shop (cause they had bulk purchase contracts) which made the repairs take way longer. And they would only cover rentals for while car was actively being repaired not while it was waiting for an inspector or parts which I always felt was unfair cause that wait time was being caused by the warranty company.
Best warranty has to be the (no longer available) Mopar Lifetime Maximum Care vehicle protection plan. In 2014 I purchased a new 2014 Chrysler Town & Country along with the service plan. $3000 at the time of purchase. Currently the T&C has 170,000 miles and has had $23,000 in warranty covered repairs. The 3.6 Pentastar engine has accounted for a significant percentage of those repairs.
I have an unintended son in law who just spent $11,000 on an extended warranty. All I could do is say ahh well okay then, he is the type that knows everything and isn’t afraid to tell you so.
Unintended? How do you mean? You likely know, if the price of the warranty is over 5% of the car's value, it's a rip-off. Unless he's driving something currently worth >$200K, he got screwed.
@@DST.73 I mean he bought a used Ram 3500 for 60K and added the 11K to the loan. He knows I’m retired after 45 years in the business but as is his personality he knew he was getting a killer deal. In this case I don’t believe killer deal means the same thing.
@@DST.73 I was trying to be as nice as possible without lying. My daughter has made by her own admission some regrettable choices in men. The term unintended was in reference to how she was raised and values she held growing up. She had the training and education to pick better but the bad guys apparently offer a measure of excitement for her.
Thank you for your channel. My sad story is about the exclusions. A chevy 305 motor with aluminum heads. Yes your correct, head gaskets, so while driving down the road, check engine light comes on. Pull over ASAP, car gets towed to a repair shop. Clause K (O from Car Shield), reads if any damage caused by lack or contaminated lubricating oil, claim is denied. Well as we know, head blown gasket means ani-freeze in the oil. Spun a few bearings, engine knocking and so on. A known 305 cast iron block, head gasket issue. Claim denied.
Just watched a video about how endurance screwed a guy over big time. They'll pay the little things but when something big breaks they want nothing to do with you.
They just did this to me. I never ever filed a claim. I had a low mile 2017 Ford Escape and it had a freak coolant intrusion into the engine that ultimately resulted in my needing a whole new engine. They refused to even send and adjustor, and closed the claim and told my service advisor not to call back and try to reopen it, because that was their final decision. They are ruthless. My car had 59,554 miles. I had not even had the 1st official required maintenance yet, at 60k miles. I changed my oil at the dealership, and did all the things required by the contract. There was no reason to deny. I canceled my contract. During my last conversation with them, I was verbally abused (no lie) and the rep accidentally admitted, by saying, "if we HAD legitimately denied your claim, then"..., so I said, did you tell me that our call was recorded, and she said yes....I said.. Gotcha! She said I twisted her words. I said I'm taking this to Texas Dept of Licensing and Regulations, BBB, and whoever will listen, because you all are FRAUDS! I am getting my money back!
I bought a used Harley Davidson bike, one year out of warranty, from a dealership. The financial officer offered me a 3 year extended warranty for $5k. I said I’d take it for $2500, and after bartering back and forth I got for my price. Within the first two weeks, I had the bike in for misc. issues and ABS issues. Total cost was $2700. So I came out $200 ahead. I was hesitant to get it but I was glad I did. Never take the first price offered for a warranty from a dealer, they always have wiggle room to adjust the price.
Here in Texas, Endurance is THE WORST, according to dealerships. I just had a claim submitted by my dealership and they not only denied it, but they took WEEKS to deny it, and then never even sent an adjustor, and refused reconsideration, and yelled at the service adviser and told her never to call back, and then was also verbally abusive to me when i tried to get an explanation of why. I had already spoken with someone in the beginning of the process who gave me a stupid excuse, and my service advisor explained that Endurance ALWAYS denies the first try, and then they play the long waiting game in order to not have to pay. I have been without my car for over a month and they still have not paid. Endurance is a joke. I had a good newer car with low miles, and a freak coolant leak into the engine happened and they refused to even go past the diagnostic and look further and see where it was coming from. They will be nice to you in the beginning, but try and file a claim, and YOU ARE SCREWED!
About 5 years ago, bought a CPO used car. Pretty much got the push on the add ons....sealant and warranty etc. I pushed back on them...."don't you want to save time and not have to wax your car?" I responded, I'm happy to do it myself...I find it relaxing to detail my cars. With the extended warranty, he started to pit my wife against me....about the security and expense of modern electronics. I pushed back...suddenly, I found he was willing to negotiate on price. So we got the warranty. I've used it once...to replace a door mirror switch which was covered with no hassle. But based on that..they are still making a profit even after paying that signal repair. The service writer will caution by saying, we have to get the approval first.....and I remind him how the dealer touting the advantages of the warranty when we bought the car.
cpo at that brands dealership by that same car oem company or extended warranty by the oem , not the third party, usually honored, might be expensive. And now so many different (lesser) versions of "CPO". Like PPG certified,, that is just a third party warrantee added on that can perhaps deny your claim (ie...seems like car shield service equivalent.
I've seen Endurance ranked #1 in a couple warranty-review sites. I always figure those review sites rank things according to the size of their affiliate commission so it's good to hear from an actual shop that they're one of the better ones.
I have ENDURANCE. They deny a claim if it is in regards to a leak. I guess they would deny a claim if the bottom of a transmission blew out, claiming it was a leak.
We are waiting on endurance to approve a engine failure on our 17 Chevy Silverado. Lifters and cam the dealership thinks it should be a complete engine swap because of the damage. We are at least 4 weeks down so far on the truck and not sure if it is the warranty company or the dealership causing the slow down. This is very frustrating.
Been around for a while and worked in for 3 dealerships back in the day/correct me if I am wrong - I doubt if there is a dealership that does not commit fraud several time a day between their sales, service desk and their repair shops. Woops, forgot that I have known many mechanics who agree with me. Just mt experiences
@@DST.73 I simply don't know as to why they don't get charged wit criminal fraud, I really don't. My brother is still twisting wrenches and was licenced in 79/80. When he was young he worked for 3 -4 dealerships and quit every one for his work orders were being falsified by the service managers. He finally went out on his own and never looked back. Retired few yrs ago and still 6 days/week
Thanks for another great video. When I recently bought my new 2024 Honda Ridgeline Black Edition I did pruchase Zurich Extended Warranty because I have heard very good things about Zurich over many years. Also you mentioned CarMax and yes they are a really good company . Although I have never dealt with them many of my friends have and they all have had a good experience with CarMax . Also a little bit of info on CarMax they were started right here in Richmond Virginia myhome in 1993 and they were actually started as an off shoot of Circuit City back in the day . I grew up right in the Richmond area and remember when CarMax first came on the scene in 1993.
Heard Endurance was the same, they don't want to provide a service but will give you a notice of cancellation and try to give you your money back to silence you. Geez !
Not only Carshield, but Alpha Warranty, and possibly Endurance Warranty. So it very good to do research before buying. A lot of fine print, a lot of things not covered, loop holes to get out of paying when your car needs repair. Ice Tea & Vivaca Fox, paid for endorsements.
Heading up to your establishment from Saint George. I have a 24 CRV hybrid and my Honda dealership, Stephen Wade won’t do an oil change because I haven’t traveled 10,000 miles yet. It’s at around 4000 miles and I want an oil change before I go on a long road trip. And I don’t trust dealerships anymore for maintenance. I trust you because of your great TH-cam channel👍👍
@@ShadetreeAutomotiveLaytonallow me to say another compliment then ........ ofc with my luck I'm no where near you but if you were within an hour of me you'd have me and my family as a customer for life. Honesty and integrity goes a long way nowadays. Driving into any garage nowadays is a hit or miss unfortunately.
I have a 23 crv -- the first oil change they want at least 7500 miles because of the factory additives in the oil - after that they change it every 5000 miles - but I pay for it
I had got car shield and when I wanted to use them. all my Acura dealerships said uh nope we dont use them 😂 they take forever to pay and there not a good on extended car warranties so I just dropped them...after my initial payment. I have a 2012 tl awd 3.7 I just hit 173k miles and and I've only changed the alternator and belt I still havent done no major work like timing belt
Thank you for this video this is very useful, it’s a real shame that these warranty companies are out here doing this to people . We already dealing with high prices every where and to have to worry about our vehicle that we all rely on to get around we don’t need more problems with warranty companies taking advantage is sad some dealerships warranty aren’t no better
My mechanic won’t take car shield. I’ve had nothing but problems with endurance warranty. I fixed my thermostat myself and since I’m not a tech I was denied. Thermostat was replaced over 10,000 miles and a year from the time I did a claim
I had great luck with my Route 66 warranty on my 2010 A6. The car had a few trips to the dealer and it was always expedient and never had to fight a claim or anything.
Hello! So that you're not alone I had a van back in 2016 had it for 4 years nothing but problems with the air conditioning and a few other things I had route 66 never ever had an issue or a denial. Just bought a truck my friend thinking to get it again have questions do they still pay for diagnostics, parts and labour? I usually take my car to the dealer. I would appreciate the feed back if you're using it october 2024 thank you.
@@Casca-su3ty It’s long excited now. But, when I had it they paid parts and labor but the initial shop diagnostic fee was on me. Small price to pay in my opinion, saved me thousands.
I think it is better to have an extended car warranty for used "German" cars because you never know when they break all of a sudden, but from my experience I suggest to avoid to buy a used german car. Coming back to my story, I bought an Audi A6, and along with that, I bought an extended warranty, which I paid around $4000 for five years. 6 or 7 months after I bought the vehicle, the heating system (passenger, steering wheel, and heated mirrors) broke, and when i took it to the Audi dealership, the bill was around $8000, but I only paid $100 out of my pocket, and the rest was covered by the extended warranty. Meanwhile, I changed the tires and brakes, which I spent around $2000 before I sold the car after using it for about 18 months. When I canceled the policy, I got a refund of $3400. All in all, in my case I got benifitted from the extended warranty.
Endurance left me high and dry. They wanted the engine dismantled and laid on a table, at my expense before they would even consider paying for anything. That's a trap, and no mechanic has to completely disassemble an engine to diagnose it.
My son is interested in a warranty but iv hears nothing but negative reviews my whole life as iv always had new vehicles and never dealt with aftermarket so kinda new to this and your video was extremely helpful as well as the comment below about Silverrock thank you great video
I have used them had good experiences. one was from FORD Extended warranty. after that expired I used CarChex, that was a good one. The dealer never had any issues with CarChex that was back in 2015 for 3yrs I had to use it all because it was a FORD Vehicle.
I have a friend to that loves and babies his jeep! Always gets oil changes and fluid cks and maintenance. He recently was refused warranty work from endurance and was told it was his fault because he didn't maintain his vehicle!!!!! It was B.S.! He had to get work done and pay out of his pocket! So "ENDURANCE" is no bargain either!!!!!!!😭
In Australia a warranty is backed by consumer law. If there are evident defects to cover then the insurance is unnecessary. So selling such a product is unlawful. Its misleading and deceptive conduct and the govt can sue and impose massive fines. Even extended warranties on tv etc
I own two vehicles. Purchased the Ford ESP Premium Care and the Mopar MaxCare - both were purchased just before the factory warranties expired at $50 over cost - fingers crossed. No warranty issues with the Ford and three minor warranty issues with the Chrysler while it was under factory warranty. Dealer (selling dealer 500 miles away) charged me for two repairs (neither done correctly), while the third was deemed 'within factory specifications'. I ended up paying my independent mechanic for the repairs (again). Our last new Mopar was bought in 1985 - exact same situation with multiple dealers several states away. Trying a different Mopar dealer for service going forward.
As I was renewing my car insurance i was offered an aftermarket insurance policy for an additional $45 a month, I began filling out the online application, one of the questions was "does your car have a tow hitch?" Ive only had the car a few weeks. In the amount of time it took me to confirm i did not have a hitch I had a missed call and two emails offering me a contract... I hadn't even submitted the form yet. Glad i looked up their reviews before buying. 1.1 stars. FFS
A comment: when buying a new vehicle, it comes with a standard manufacturer warranty! The extended warranty they are pushing can be purchased Anytime. So if the vehicle is a problem then get the warranty later, if not you saved $$$😊
Also, if your extended warranty is for 100K miles and the factory warranty is 60K, then the extended warranty is only good for 40K since it does not take effect after the original warranty expires.
@@TheJjt725 That is very standard with ANY warranty policy (auto, home, life). There is always a waiting period. I am pointing out that if the vehicle has a three year warranty, why pay for an extended warranty that won't take effect for three years. Wait till the factory warranty is close to expiration, then get an extended warranty (if car has had problems). Just don't get a warranty that is pitched on late night TV...
Veterans warranty is a scam. I had a transmission go which was supposed to be covered. They sent a "3rd party inspector" out and veterans told me they are denying the claim bc they considered the transmission problem a"pre existing condition". I owned the car for 2 weeks and took it in as soon as I noticed a problem shifting. They refused to identify the inspector and told me I cannot see the report without a subpoena.
Suprisingly enough the extended warranty company I got actually paid for most of a valve cover leak and a partial front end rebuild on my F250. I got my money back on the price of the warranty.
I have been in the business for 25 yrs and even spent a short time with Marshfield and I agree with you 100. I quit cs when I learned the truth about thier practices
Do you know how hard it is to sell warranties at a Mercedes dealership? You are exaggerating sir. And if she is? She is very good at what she does and I would be proud of her and I wouldn't be displaying her personal income on the open internet.
My grandmother found out the hard way about all the things that weren't covered under her new Chevy pickup's "bumper-to-bumper" extended warranty. Those dealership bastards charged her everytime she had a problem . . . and she had lots of problems.
Enterprise sales person say they don’t make commissions on car sales and on additional products. However, I believe Enterprise may get a commission but I don’t know. They really put high pressure and examples of how the warranty saved the customer money.
ASC is an excellent extended warranty company - they paid for a new OEM water pump and OEM oil pan for my truck - 100% payment, no deductible or copay!
Every since i bought my used car, ive got 15 calls a day from warranty companys. I answered the phone for once and i told the woman i didn't want it. She asked why not? I then said i would fix it myself if i have a problem... then she ask what year is it. I just hung up😂
Thanks for the Car Shield review, the money you saved was mine! I see a lot of negative reviews on YT about CS, IMO theres absolutely no need of car warranty companies denying car repair, especially when millions of people pay in their monthly $ premiums $, there should be all kinds of $$$$ to pay out a few 100 repair bills a day, millions of cars dont break down in one day. Some cars like mine go years without break-downs, but I know my car will break down before a 100k, it would be nice to have a car warranty that will step up and pay the repair, maybe I'll try Endurance since you recommended them. But what really bothers me the most is a millionaire radio talk show host like Glen Beck strongly recommends Car Shield and constantly promotes them without making sure CS is paying out car repair bills, that shows me what kind of lukewarm Christian he is, it really P-me OFF!!!!!!
Make sure when getting an extended warranty that if you choose to trade in the vehicle in, say, six months, you can get reimbursed for the remaining warranty that's left,l know a dealer in my area has it in fine print that if you decide to get rid of the vehicle with the warranty they will keep your money you paid for the warranty
If you have an extended warranty it is harder than hell to find a company or a mechanic who will put in claims for you they just don't want to be bothered
Do you have any experience with hyundai extended Vehile Service Contract? There is a note in the agreement that it is not a warranty but a service contract. I'm interested in their platinum offer. Thank you.
I'm surprised these sales guys aren't foaming at the mouth when I come to buy a car I always inquire about the warranty. I tend to buy high mileage cars and get usage out of the warranty. I was thinking of buying a plan from autonation but I am not sure how good they are. I am inclined to believe they aren't complete crap since they own nationwide dealerships and service centers also i've heard good things about the carmax warranty. I had a warranty on a high mileage mercedes e class before and it literally covered everything. Unfortunately nothing went wrong lol. I think the only issue i had under that warranty was a starter and vehicle motor mounts but they were all 100% covered.
WE quit accepting car extended warranty jobs. The warranty company you are speaking about is the worst, it was because of the problem with them that we had the customer's car removed and we quit doing the warranty jobs period, not worth the trouble we had to go through to repair a car properly
Warranty company is a scam. What i would do is save $100 - $200 a month for car repairs. Either put it in a bank and get interest rates or just stack up and hope nothing terrible goes wrong while you save. I heard nothing but bad things about these car Warranty places.. some of them won't even pay for the repairs.. some paid actress 👏🏾 😂😂
Are you talking about dealer "extended warranties" and repairs are done at th dealers on new and used cars, or warranties you buy after you own the car ad the work is done buy an independent shop? Or both?
A Honda dealership pesters me monthly via an email from the owner (yeah right) to purchase extended warranty coverage. It's an 18' accord with $59K. No thanks!
Remember one other thing too… their advertising says we will pay for all COVERED repairs, rest assured your claim will most like be denied due to one of the hundreds of parts being not covered!
There's another video about CarShield not covering a repair. They said they would cover the engine and the transmission, but this person had the flywheel break. While it sits between and engine and transmission, it's not technically part of either, so nope, not covered.
I just purchase a 2024 Forester it come with the 3 years 30k but i did get a extra 3 year warranty thru Subaru extended plan i paid 900.00 i dont know i quess its a peace of mind .Subaru will come and get it ,Subaru will work on it.
My old man aways told me, NEVER Trust car saleman and Lawyers, they are the bigest liars! Thank you for this awesome and very informative video!!
I operated an auto repair shop for 40 years, One guy came in with a transmission problem and we went through the procedure of contact the warranty company and I believe the estimate was about $1,500 at the time, so they said that the car was only worth $895 which wasn't really accurate and they would only pay up to the amount the car was worth. They charged the guy $1,200 for the warranty that they would only pay $895 maximum out on. I told him to file a complaint with the State insurance commission.
I prefer the self insure path, banking the premium montly.
A warranty only costs like $4k paid over 3+ years. So like after a year of banking monthly payments you'd have only like $1800. The trans on my truck costs like $8k to swap.
@@goatisnice
I concede that my experience is only one man’s experience, but let me give you my numbers.
I’m 70. In the last 30 years I’ve purchased 8 new and used cars. I’ve never purchased an aftermarket warranty. If the average price of these warranties was $4k, I’ve saved $32k. When I have a breakdown I go to the bank, get my money and pay the bill. I don’t have to ask or beg for the money. I don’t have to listen to someone tell me “it’s not covered”. I’ve even had one major repair and I’m still money ahead.
@shakey2634 exactly. Everyone's experiences are different and different vehicles have different repair costs. I paid $3000 for my warranty on a BMW which had to have an $11k repair and a $3600 repair
@
How was your experience getting those repairs covered? Do you care to name the company?
@goatisnice what bmw is it? I just got a used 550i it's in great condition, I just hope it holds up.😂
I glad Car Shield got sued for 10 million dollars...now its time for Car Shield to return all the money to the consumers
Why did they get sued?
Ice T is still pushing them
Last fall i bought a used Subaru. I registered it where I live in Western Pennsylvania. To this day i still get calls, text messages,emails and mail dria number of these companies. Dod some research and found out the Pennsylvania DMV actually sells my information to these warranty companies ! Crazy and just pisses me off !
Frustrating! I have over 30 registered vehicles between my family and business vehicles so just imagine how many calls I get. It is crazy!!
Another western PA guy here and I can vouch
The USPS sells your data too, when you fill out a change of address . You get spammed with a ton of junk mail.
@@MrDejast Yes indeed they do !
@@MrDejast Yup! I learned that you can submit a temporary mail forwarding instead of a permanent change of address. The temporary mail forwarding lasts for 6 months and can be extended another 6 months but it keeps the post office from selling and updating your personal information with all of those companies that send junk mail.
I bought a SmartAuto Care (part of Endurance I think) Warranty with my truck when I bought it. It extended the bumper to bumper warranty out on my truck to 6 years 100k miles. I renewed it when it expired and extended it to 10 years 180k miles. They paid out way way more than it cost me. I think both times it was $2500 but they paid out well over $25k over the life of the 2 contracts. My truck is a 2500 Dodge Ram Diesel so all repairs are expensive. They always paid for everything covered in contract. Never had any big problems with them and they never tried to get out of something they were supposed to cover. They treated me well. The only annoyance was that on expensive repairs they'd want someone to come inspect vehicle before approving it which took a couple days typically. And towards the end of the contract (post covid after repair costs really skyrocketed, they started wanting to supply the parts themselves and mail to the shop because the could source them cheaper than the shop (cause they had bulk purchase contracts) which made the repairs take way longer. And they would only cover rentals for while car was actively being repaired not while it was waiting for an inspector or parts which I always felt was unfair cause that wait time was being caused by the warranty company.
You need to always include 2-5-0 in your lottery picks!
Best warranty has to be the (no longer available) Mopar Lifetime Maximum Care vehicle protection plan. In 2014 I purchased a new 2014 Chrysler Town & Country along with the service plan. $3000 at the time of purchase. Currently the T&C has 170,000 miles and has had $23,000 in warranty covered repairs.
The 3.6 Pentastar engine has accounted for a significant percentage of those repairs.
I have an unintended son in law who just spent $11,000 on an extended warranty. All I could do is say ahh well okay then, he is the type that knows everything and isn’t afraid to tell you so.
Unintended? How do you mean?
You likely know, if the price of the warranty is over 5% of the car's value, it's a rip-off. Unless he's driving something currently worth >$200K, he got screwed.
@@DST.73 I mean he bought a used Ram 3500 for 60K and added the 11K to the loan. He knows I’m retired after 45 years in the business but as is his personality he knew he was getting a killer deal. In this case I don’t believe killer deal means the same thing.
@@DST.73 I was trying to be as nice as possible without lying. My daughter has made by her own admission some regrettable choices in men. The term unintended was in reference to how she was raised and values she held growing up. She had the training and education to pick better but the bad guys apparently offer a measure of excitement for her.
@@deanhockenberry9268 I'm sorry, didn't mean to pry. I totally get it now. Just never heard that term used like that before.
@@deanhockenberry9268 Wow...that is pretty bad! Dealer was jumping up and down I'm sure!
Thank you for your channel. My sad story is about the exclusions. A chevy 305 motor with aluminum heads. Yes your correct, head gaskets, so while driving down the road, check engine light comes on. Pull over ASAP, car gets towed to a repair shop. Clause K (O from Car Shield), reads if any damage caused by lack or contaminated lubricating oil, claim is denied. Well as we know, head blown gasket means ani-freeze in the oil. Spun a few bearings, engine knocking and so on. A known 305 cast iron block, head gasket issue. Claim denied.
Dang it!
Just watched a video about how endurance screwed a guy over big time. They'll pay the little things but when something big breaks they want nothing to do with you.
Endurance covered my condenser. Albeit they don't cover the inflated dealership part MSRP cost nor sales tax or misc. shop supply.
They just did this to me. I never ever filed a claim. I had a low mile 2017 Ford Escape and it had a freak coolant intrusion into the engine that ultimately resulted in my needing a whole new engine. They refused to even send and adjustor, and closed the claim and told my service advisor not to call back and try to reopen it, because that was their final decision. They are ruthless. My car had 59,554 miles. I had not even had the 1st official required maintenance yet, at 60k miles. I changed my oil at the dealership, and did all the things required by the contract. There was no reason to deny. I canceled my contract. During my last conversation with them, I was verbally abused (no lie) and the rep accidentally admitted, by saying, "if we HAD legitimately denied your claim, then"..., so I said, did you tell me that our call was recorded, and she said yes....I said.. Gotcha! She said I twisted her words. I said I'm taking this to Texas Dept of Licensing and Regulations, BBB, and whoever will listen, because you all are FRAUDS!
I am getting my money back!
They screwed hard because I replaced my own thermostat since I’m not a tech. Thermostat only 2 10mm bolts and clamps and they denied me
@@hermanpeters549 you told them you replaced it?
@@TheDon2087 they asked because engine went out later for overheating
If you must buy, try to find an exclusionary warranty. One that lists what is NOT covered.
I bought a used Harley Davidson bike, one year out of warranty, from a dealership. The financial officer offered me a 3 year extended warranty for $5k. I said I’d take it for $2500, and after bartering back and forth I got for my price. Within the first two weeks, I had the bike in for misc. issues and ABS issues. Total cost was $2700. So I came out $200 ahead. I was hesitant to get it but I was glad I did. Never take the first price offered for a warranty from a dealer, they always have wiggle room to adjust the price.
F&I is the biggest profit center at the dealership, one of many reasons that buying a new (or used) car is such a terrible experience.
Here in Texas, Endurance is THE WORST, according to dealerships. I just had a claim submitted by my dealership and they not only denied it, but they took WEEKS to deny it, and then never even sent an adjustor, and refused reconsideration, and yelled at the service adviser and told her never to call back, and then was also verbally abusive to me when i tried to get an explanation of why. I had already spoken with someone in the beginning of the process who gave me a stupid excuse, and my service advisor explained that Endurance ALWAYS denies the first try, and then they play the long waiting game in order to not have to pay. I have been without my car for over a month and they still have not paid. Endurance is a joke. I had a good newer car with low miles, and a freak coolant leak into the engine happened and they refused to even go past the diagnostic and look further and see where it was coming from. They will be nice to you in the beginning, but try and file a claim, and YOU ARE SCREWED!
Did you get a rental?
What ended up happening ?
Please share story
Thank you for your honesty. Also, these car warranties sound 4:40 almost as bad as Medicare Advantage Plans. They deny & delay not to pay.
I think the CEO, of those companys are not sleeping well in the last few days????
About 5 years ago, bought a CPO used car. Pretty much got the push on the add ons....sealant and warranty etc. I pushed back on them...."don't you want to save time and not have to wax your car?" I responded, I'm happy to do it myself...I find it relaxing to detail my cars. With the extended warranty, he started to pit my wife against me....about the security and expense of modern electronics. I pushed back...suddenly, I found he was willing to negotiate on price. So we got the warranty. I've used it once...to replace a door mirror switch which was covered with no hassle. But based on that..they are still making a profit even after paying that signal repair. The service writer will caution by saying, we have to get the approval first.....and I remind him how the dealer touting the advantages of the warranty when we bought the car.
cpo at that brands dealership by that same car oem company or extended warranty by the oem , not the third party, usually honored, might be expensive. And now so many different (lesser) versions of "CPO". Like PPG certified,, that is just a third party warrantee added on that can perhaps deny your claim (ie...seems like car shield service equivalent.
I've seen Endurance ranked #1 in a couple warranty-review sites. I always figure those review sites rank things according to the size of their affiliate commission so it's good to hear from an actual shop that they're one of the better ones.
I have ENDURANCE. They deny a claim if it is in regards to a leak. I guess they would deny a claim if the bottom of a transmission blew out, claiming it was a leak.
We are waiting on endurance to approve a engine failure on our 17 Chevy Silverado. Lifters and cam the dealership thinks it should be a complete engine swap because of the damage. We are at least 4 weeks down so far on the truck and not sure if it is the warranty company or the dealership causing the slow down. This is very frustrating.
@@SlotWhisperer-MOany update
What was the outcome?
@@SlotWhisperer-MOany updates??
Been around for a while and worked in for 3 dealerships back in the day/correct me if I am wrong - I doubt if there is a dealership that does not commit fraud several time a day between their sales, service desk and their repair shops. Woops, forgot that I have known many mechanics who agree with me. Just mt experiences
And there are many customers trying to commit fraud as well.
@@travisbakeriii3053 They are no match for dealerships🤣
New-ish car,
@@DST.73 I simply don't know as to why they don't get charged wit criminal fraud, I really don't. My brother is still twisting wrenches and was licenced in 79/80. When he was young he worked for 3 -4 dealerships and quit every one for his work orders were being falsified by the service managers. He finally went out on his own and never looked back. Retired few yrs ago and still 6 days/week
Thanks for another great video. When I recently bought my new 2024 Honda Ridgeline Black Edition I did pruchase Zurich Extended Warranty because I have heard very good things about Zurich over many years. Also you mentioned CarMax and yes they are a really good company . Although I have never dealt with them many of my friends have and they all have had a good experience with CarMax . Also a little bit of info on CarMax they were started right here in Richmond Virginia myhome in 1993 and they were actually started as an off shoot of Circuit City back in the day . I grew up right in the Richmond area and remember when CarMax first came on the scene in 1993.
I love silverrock, no questions asked 2yrs now around 4500$ in repairs, 0$ deductible, 60$ a month
Heard Endurance was the same, they don't want to provide a service but will give you a notice of cancellation and try to give you your money back to silence you. Geez !
I had Endurance 3 years on my Panamera and they gave me a damn headache. Only one repair they had that I didn’t get a back and forth with.
Not only Carshield, but Alpha Warranty, and possibly Endurance Warranty. So it very good to do research before buying. A lot of fine print, a lot of things not covered, loop holes to get out of paying when your car needs repair. Ice Tea & Vivaca Fox, paid for endorsements.
Once again great video from you guys. Hope more folks see it and seriously consider taking a chance on these companies.
Thanks John!
they're always like your warranty is about to expire. and I'm thinking I don't even have a warranty left to expire.
Heading up to your establishment from Saint George. I have a 24 CRV hybrid and my Honda dealership, Stephen Wade won’t do an oil change because I haven’t traveled 10,000 miles yet. It’s at around 4000 miles and I want an oil change before I go on a long road trip. And I don’t trust dealerships anymore for maintenance. I trust you because of your great TH-cam channel👍👍
Sorry you have to drive so far but that is such a huge compliment! Thank you!
@@ShadetreeAutomotiveLayton I’m never sorry about driving in the best state in the country 😁😁
@@ShadetreeAutomotiveLaytonallow me to say another compliment then ........ ofc with my luck I'm no where near you but if you were within an hour of me you'd have me and my family as a customer for life. Honesty and integrity goes a long way nowadays. Driving into any garage nowadays is a hit or miss unfortunately.
I have a 23 crv -- the first oil change they want at least 7500 miles because of the factory additives in the oil - after that they change it every 5000 miles - but I pay for it
@@joesantiso6495 CRV is awesome. Love mine❤️❤️
I had got car shield and when I wanted to use them. all my Acura dealerships said uh nope we dont use them 😂 they take forever to pay and there not a good on extended car warranties so I just dropped them...after my initial payment. I have a 2012 tl awd 3.7 I just hit 173k miles and and I've only changed the alternator and belt I still havent done no major work like timing belt
Thank you for this video this is very useful, it’s a real shame that these warranty companies are out here doing this to people . We already dealing with high prices every where and to have to worry about our vehicle that we all rely on to get around we don’t need more problems with warranty companies taking advantage is sad some dealerships warranty aren’t no better
I can’t believe all of our beloved celebrities and coaches would work on behalf of CarShield if they weren’t totally above board 🤨
Money talks.
THEY GET PAID! THATS WHAT THIS GUY IS SAYING "BUYING CUSTOMERS WITH MARKETING"
Thank you for this information Shadetree Automotive!
You bet!
My mechanic won’t take car shield. I’ve had nothing but problems with endurance warranty. I fixed my thermostat myself and since I’m not a tech I was denied. Thermostat was replaced over 10,000 miles and a year from the time I did a claim
I had great luck with my Route 66 warranty on my 2010 A6. The car had a few trips to the dealer and it was always expedient and never had to fight a claim or anything.
Hello! So that you're not alone I had a van back in 2016 had it for 4 years nothing but problems with the air conditioning and a few other things I had route 66 never ever had an issue or a denial. Just bought a truck my friend thinking to get it again have questions do they still pay for diagnostics, parts and labour? I usually take my car to the dealer. I would appreciate the feed back if you're using it october 2024 thank you.
@@Casca-su3ty It’s long excited now. But, when I had it they paid parts and labor but the initial shop diagnostic fee was on me. Small price to pay in my opinion, saved me thousands.
@jaymoor8995 👍 thank you for the reply
Love your honesty.
I think it is better to have an extended car warranty for used "German" cars because you never know when they break all of a sudden, but from my experience I suggest to avoid to buy a used german car.
Coming back to my story, I bought an Audi A6, and along with that, I bought an extended warranty, which I paid around $4000 for five years. 6 or 7 months after I bought the vehicle, the heating system (passenger, steering wheel, and heated mirrors) broke, and when i took it to the Audi dealership, the bill was around $8000, but I only paid $100 out of my pocket, and the rest was covered by the extended warranty. Meanwhile, I changed the tires and brakes, which I spent around $2000 before I sold the car after using it for about 18 months. When I canceled the policy, I got a refund of $3400. All in all, in my case I got benifitted from the extended warranty.
Endurance left me high and dry. They wanted the engine dismantled and laid on a table, at my expense before they would even consider paying for anything. That's a trap, and no mechanic has to completely disassemble an engine to diagnose it.
My son is interested in a warranty but iv hears nothing but negative reviews my whole life as iv always had new vehicles and never dealt with aftermarket so kinda new to this and your video was extremely helpful as well as the comment below about Silverrock thank you great video
Great info thanks for sharing!!!
Glad it was helpful!
I have used them had good experiences. one was from FORD Extended warranty. after that expired I used CarChex, that was a good one. The dealer never had any issues with CarChex that was back in 2015 for 3yrs I had to use it all because it was a FORD Vehicle.
You mean ICE TEA is lying to us 😂😂
I have a friend to that loves and babies his jeep! Always gets oil changes and fluid cks and maintenance. He recently was refused warranty work from endurance and was told it was his fault because he didn't maintain his vehicle!!!!! It was B.S.! He had to get work done and pay out of his pocket! So "ENDURANCE" is no bargain either!!!!!!!😭
A little critical🤣Way too polite
Thanks for this information
In Australia a warranty is backed by consumer law. If there are evident defects to cover then the insurance is unnecessary. So selling such a product is unlawful. Its misleading and deceptive conduct and the govt can sue and impose massive fines. Even extended warranties on tv etc
Didn’t even finish watching this video, saw the Cornwell roll-away tool chest, narrator automatically gets instant win in my book. 👏 🏆 🏁 🧰 🔧 🇺🇸 ⚙️ 📋
I own two vehicles. Purchased the Ford ESP Premium Care and the Mopar MaxCare - both were purchased just before the factory warranties expired at $50 over cost - fingers crossed. No warranty issues with the Ford and three minor warranty issues with the Chrysler while it was under factory warranty. Dealer (selling dealer 500 miles away) charged me for two repairs (neither done correctly), while the third was deemed 'within factory specifications'. I ended up paying my independent mechanic for the repairs (again). Our last new Mopar was bought in 1985 - exact same situation with multiple dealers several states away. Trying a different Mopar dealer for service going forward.
I bought a new vehicle about 6 weeks ago and I am already getting hit with companies trying to sell a warranty on it
Nice video !! Thanks for the honesty!!!❤
I called my Senators office and asked them to look into auto and home warranty companies.
As I was renewing my car insurance i was offered an aftermarket insurance policy for an additional $45 a month, I began filling out the online application, one of the questions was "does your car have a tow hitch?" Ive only had the car a few weeks.
In the amount of time it took me to confirm i did not have a hitch I had a missed call and two emails offering me a contract... I hadn't even submitted the form yet.
Glad i looked up their reviews before buying. 1.1 stars. FFS
The dealership gets 3 percent of the MSRP back from the car company when they sell
no
A comment: when buying a new vehicle, it comes with a standard manufacturer warranty! The extended warranty they are pushing can be purchased Anytime. So if the vehicle is a problem then get the warranty later, if not you saved $$$😊
Also, if your extended warranty is for 100K miles and the factory warranty is 60K, then the extended warranty is only good for 40K since it does not take effect after the original warranty expires.
@@TheJjt725 That is very standard with ANY warranty policy (auto, home, life). There is always a waiting period. I am pointing out that if the vehicle has a three year warranty, why pay for an extended warranty that won't take effect for three years. Wait till the factory warranty is close to expiration, then get an extended warranty (if car has had problems). Just don't get a warranty that is pitched on late night TV...
Veterans warranty is a scam. I had a transmission go which was supposed to be covered. They sent a "3rd party inspector" out and veterans told me they are denying the claim bc they considered the transmission problem a"pre existing condition". I owned the car for 2 weeks and took it in as soon as I noticed a problem shifting. They refused to identify the inspector and told me I cannot see the report without a subpoena.
Great video and information.
Thank you!
Can you tell me the 2 or 3 companies that are pretty good aside from Endurance ?
pleaaaaase with a cherry on top and a nice impact drill lol
As someone who had endurance on my Panamera, I will NEVER again use them! EVER
They are terrible. Read their reviews on Trust Pilot
Service Advisors paid on commission is a bad idea too.
Suprisingly enough the extended warranty company I got actually paid for most of a valve cover leak and a partial front end rebuild on my F250. I got my money back on the price of the warranty.
this is great info… Almost seems like he was afraid to tell you this stuff. Like maybe he was afraid they were going to take him out or something? 😂
Yes yes buy carshield cause they hire tv actors!
Correction....shitty tv actors
Slow
Interesting thing that I’ve learned is that when you trade the car in, you can get a refund.
I’m about to cancel mine
I have been in the business for 25 yrs and even spent a short time with Marshfield and I agree with you 100. I quit cs when I learned the truth about thier practices
My niece makes 250 thousand dollars a year for selling these warranties in a Mercedes dealership.
Do you know how hard it is to sell warranties at a Mercedes dealership? You are exaggerating sir. And if she is? She is very good at what she does and I would be proud of her and I wouldn't be displaying her personal income on the open internet.
@@JohnWright-e5v Lol
@@ady007pl Are you ok?
Thank you so much for sharing your insight.
My pleasure!
How does "Car Edge" rate when it comes to aftermarket car warranties?
My grandmother found out the hard way about all the things that weren't covered under her new Chevy pickup's "bumper-to-bumper" extended warranty. Those dealership bastards charged her everytime she had a problem . . . and she had lots of problems.
Never buy anything gm
Dont forget they dont pay techs diagnostic time, or teardowns for inspection, but they pay their adjusters for inapecting what the techs tore down.
Enterprise sales person say they don’t make commissions on car sales and on additional products. However, I believe Enterprise may get a commission but I don’t know. They really put high pressure and examples of how the warranty saved the customer money.
ASC is an excellent extended warranty company - they paid for a new OEM water pump and OEM oil pan for my truck - 100% payment, no deductible or copay!
Who is ASC ? Thanks
Every since i bought my used car, ive got 15 calls a day from warranty companys. I answered the phone for once and i told the woman i didn't want it. She asked why not? I then said i would fix it myself if i have a problem... then she ask what year is it. I just hung up😂
Thanks for the Car Shield review, the money you saved was mine!
I see a lot of negative reviews on YT about CS, IMO theres absolutely no need of car warranty companies denying car repair, especially when millions of people pay in their monthly $ premiums $, there should be all kinds of $$$$ to pay out a few 100 repair bills a day, millions of cars dont break down in one day. Some cars like mine go years without break-downs, but I know my car will break down before a 100k, it would be nice to have a car warranty that will step up and pay the repair, maybe I'll try Endurance since you recommended them.
But what really bothers me the most is a millionaire radio talk show host like Glen Beck strongly recommends Car Shield and constantly promotes them without making sure CS is paying out car repair bills, that shows me what kind of lukewarm Christian he is, it really P-me OFF!!!!!!
Excellent video . Does anyone have experience with OMEGA?
These aren't warranty companies. These companies sell service contracts. Huge difference between a warranty and a service contract..
I appreciate your feedback
Make sure when getting an extended warranty that if you choose to trade in the vehicle in, say, six months, you can get reimbursed for the remaining warranty that's left,l know a dealer in my area has it in fine print that if you decide to get rid of the vehicle with the warranty they will keep your money you paid for the warranty
At the time I worked there, the absolute top salesman sold 10% of calls. Now everyone sells 25%.
If you have an extended warranty it is harder than hell to find a company or a mechanic who will put in claims for you they just don't want to be bothered
Is PROGAURD WARRANTY ANY GOOD?
I do't see any warranty companies leaving protest comments defending themselves.
I was a little worried about that as I don't want any trouble but felt it important to let my clients know.
Do you have any experience with hyundai extended Vehile Service Contract? There is a note in the agreement that it is not a warranty but a service contract. I'm interested in their platinum offer.
Thank you.
There are exclusions and fine-print in EVERY insurance policy. I takes an idiot not to read them before signing on the dotted line.
Cheapest warranty = prompt and proper maintenance !
Endurance is the that Danica Patrick campaigns on TV
The only warranties I like are from the manufacturer. I still don’t buy them, but they at least get me to read the fine print.
Also a thumbs up for Endurance from me
really im in the middlr of signing up but im stalling to investigate how many claims have you filed
I'm surprised these sales guys aren't foaming at the mouth when I come to buy a car I always inquire about the warranty. I tend to buy high mileage cars and get usage out of the warranty. I was thinking of buying a plan from autonation but I am not sure how good they are. I am inclined to believe they aren't complete crap since they own nationwide dealerships and service centers also i've heard good things about the carmax warranty. I had a warranty on a high mileage mercedes e class before and it literally covered everything. Unfortunately nothing went wrong lol. I think the only issue i had under that warranty was a starter and vehicle motor mounts but they were all 100% covered.
Pay my own bills thank you! Always have! 😊
Kamala's new job,, Car Shield spokesperson.
Have you dealt with assurant company? Are they good, decent, or bad? Thanks!
WE quit accepting car extended warranty jobs. The warranty company you are speaking about is the worst, it was because of the problem with them that we had the customer's car removed and we quit doing the warranty jobs period, not worth the trouble we had to go through to repair a car properly
Then CAR SHIELD should be facing a class action lawsuit. Purchase a manufacturer warranty.
Can you recommend a garage in the Provo area? My son and his wife desperately need a good garage like yours but they are 1 hour away from you.
Warranty company is a scam. What i would do is save $100 - $200 a month for car repairs. Either put it in a bank and get interest rates or just stack up and hope nothing terrible goes wrong while you save. I heard nothing but bad things about these car Warranty places.. some of them won't even pay for the repairs.. some paid actress 👏🏾 😂😂
Any feedback on Zurich extended warranty
Are you talking about dealer "extended warranties" and repairs are done at th dealers on new and used cars, or warranties you buy after you own the car ad the work is done buy an independent shop?
Or both?
They appear to spend more on advertising than they do claims.
Has anyone had experience with Empire? I have an EV and they were the only company I found that offered EV coverage.
How do you feel about mechanical breakdown insurance through your car insurance company ?
A Honda dealership pesters me monthly via an email from the owner (yeah right) to purchase extended warranty coverage. It's an 18' accord with $59K. No thanks!
Remember one other thing too… their advertising says we will pay for all COVERED repairs, rest assured your claim will most like be denied due to one of the hundreds of parts being not covered!
There's another video about CarShield not covering a repair. They said they would cover the engine and the transmission, but this person had the flywheel break. While it sits between and engine and transmission, it's not technically part of either, so nope, not covered.
I just purchase a 2024 Forester it come with the 3 years 30k but i did get a extra 3 year warranty thru Subaru extended plan i paid 900.00
i dont know i quess its a peace of mind .Subaru will come and get it ,Subaru will work on it.
I think $900 for an actual Subaru extended plan is great!
@@ShadetreeAutomotiveLayton It sure is
WARRANTIES CAN ONLY BE ISSUED BY THE VEHICLE MANUFACTURER
Ok Mr Technical