Tech Support Challenge: Linus vs. Jake!
ฝัง
- เผยแพร่เมื่อ 4 พ.ค. 2024
- Thanks to 3CX for sponsoring this video! You can learn more about their live chat at: www.3cx.com/live-chat/free/?s...
3CX is back again to sponsor yet another tech support video, but this time with a twist! Linus and Jake will go head to head to see who can resolve the most tickets. Who do you think will win?
Discuss on the forum: linustechtips.com/topic/14751...
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CHAPTERS
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0:00 Intro
1:24 Let the games begin! (iPhone woes)
3:50 HELLO CONNOR
6:06 The first video chat
8:30 Why are you here Dr. Cutress
10:31 How is this computer overheating?
13:37 Network switches are elite
14:51 Audio issues? That's unheard of
17:06 Five minutes remaining!
19:01 Game over
21:04 Outro - วิทยาศาสตร์และเทคโนโลยี
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As someone in tech support role, I wish my customers were this chill.
I know right? How about the ones who literally argue with you that what you are doing is wrong?
We suffer in silence yet together friend.
"But it was working yesterday!"
@@Shorty15c4007 I already told you, your password expires every 90 days. You have to change it before it expires, otherwise I need to give you a temp password. (Based on a true story)
I tip my hat to the support people. I lasted maybe a month on the floor and then went to work with physical technology. I just can’t handle the people.
I love how sarah has become the voice for tech problem videos. She's either the one having them or the one narrating them.
"Things are not looking good for Linus" in her Dora the explorer voice had me cackling
The voiceovers are fucking gold. This was a really enjoyable light video
and riley's voice as the customer
For Jake's double clicking issue, you can change the double clicking speed on both Windows and OSX. The person probably tweaked it accidentally at some point and made it way too generous. this is why it's only an issue "sometimes" and why it'd happen for multiple mice.
Or the microswitchrs are just going ... why would it be sometimes if its a sw setting. Multiple mice is a better indicator. Most people dont get close to the sw setting
The windows setting cant be it because they said double clicking, which means they meant to do one click and the computer registered it as two.
For the windows option to matter they'd have to click twice, which i dont think is the case
That being said, i am certain this is a windows issue, because it happens to every mouse they tried.
100% windows issue.
Reinstall it
I was thinking there may have been something off with the USB port, if they naybe tried plugging in their mice in another USB port it could show that the USB port may have been the problem, but this is all just a thought I had.
@@JanaSFM Okay, but how does a faulty USB port result in two click signals?
Maybe faulty USB controller that only repeats left clicks and nothing else?
Or he probably set the icons behaviours to behave as link, so one click looks like double click.
As someone who's worked in tech support for over 5 years, I am so glad someone shed some light to the NIGHTMARE it is to try and assist people who are just at a lost when it comes to tech. Also damn those customers were chill
Ugh it’s been 2-3 years but I got into Dev ops/web ops. So web building, and some uncommon softwares. Jr full stack.
I’d rather live in a box under the bridge vs work in an IT call center again.
Towards the end of my career, I got lazy with it and just started automatically reinstalling windows and company software .
I got fired over it, but hindsight it was way quicker than explaining what a hamburger is, and windows various cmd tests to people twice my age, and made my diagnosing 100x easier.
What lead to my termination was a few NPC’s who were upper heads in the company got mad they didn’t back up their files. Which was lost on a windows wipe because I know how to write over partitions.
We used cheap laptops that were plagued with memory issues company wide.
The company also didn’t have a cloud.
I now work for a real tech company, along with being independent. The quality of life of even regular employees understanding the cloud. It’s like my piece of heaven on earth.
@@JACS420 dude that sucks, im currently studying IT related thanks for the heads up lol
@@P0TAT069 take my advice for what it’s worth. Change your major. Learn languages, or engineering if you want to be in tech.
IT is truly a dumb persons career path, and it’s oversold as a good career. The reality is you’ll make under 50k and in a call center environment.
I can openly talk the most sht about it because I worked it, which doesn’t make me a hypocrite. It’s a sad life.
I work in automation now, and my stint in IT only fueled my rage of why people need automated out of jobs.
At this rate I can’t tell people to go into skilled labor anymore because one of my first projects was helping program a machine that welded. So kicking rocks and digging holes will have a lot of competition.
My first education was in metallurgy, CNC. So halfwayengineer I guess. IT was my foot in the door in tech.
My initial goal was to program cnc equipment, but I’m missing the engineer side. So I settled with software and to be fair, doesn’t pay much less. The sacrifice in time, doesn’t meet the supposed demand. You can make up for that shortage simply through investing.
I’m on the downhill to 30, but if you take the engineer route. Doors will fall in your lap open, and if you play your cards right. Don’t chase delusional wealth. You could retire easily before 30.
There’s very little passive income to be made in IT, devops/engineering. You made it you own it, through pay, stock options, entrepreneurship etc.
Who asked?
@@JACS420 when people say it is the way they dont mean to get a job in it call center tho, mostly as you said dev jobs, engineering etc
Next time if Luke can spare an hour or two you need to add him to the competition. I would love to see Luke try to help people with Tech support.
YES!
Yeah, I miss Luke on LTT.
Luke would be so passive aggressive about it and it would be highly entertaining
i actually did tech support in person and i would not consider any of it real tech support, just random guesses at solutions that are most likely wrong
None of this was really tech support. Luke would maybe do the best of all of them, though. Except the couple guys that actually know all their stuff. But kudos to Linus and the other guy for doing this on camera, knowing full well sysadmins and people that've been doing this for decades would watch and roast them relentlessly lol
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This should be good. Lmao. Anyone who’s worked in tech support or is that tech guy for friends, family and coworkers knows what this is like.
1. rule: have u turn it off and turn it on again?
2. rule: if 1. didn't solve the problem, have u try to replace or change/plug it to something else and try if it works?
3. rule: if 2. didn't solve the problem, ask them have u try update/reinstall your driver/program/os system?
4. rule: if 3. didn't solve the problem, ask them have u try to contact your manufacturer?
5. rule: if 4. didn't solve the problem, ask them if they satisfied even u can't help them? XD, if they are still not satisfied.... there will be hell XD
@@iricalexis7508 🤣🤣🤣🤣🤣🤣🤣🤣
LMAO I'm the tech guy for my friends even though half of the time they ask me something thats really easy to fix. The other half is hours and hours of me trying to help them with something i don't even know how to fix
I'm the tech guy for my family and friends and it's crazy how many times the problems are so easy to fix but then you get that one problem that leads you down a rabbit hole for hours to try to fix and if your lucky you fix it most of the time your stuck saying ya it's out of my hands
@@iricalexis7508 Generally speaking if they get to #3 and the issue isn't fixed you need to get hands on to fix the problem and no amount of hands holding over chat or a call will help. You can spend literal hours trying to explain things like uninstalling and reinstalling drivers or registry editing but the odds that someone who has called a tech support desk can get that stuff right is nill.
The narration by Sarah and Riley is absolutely amazing. Funny and sarcastic but also not taking the piss out of the callers. This is one of the funniest videos from you guys in a while, I love it.
"There's not really much I can do about that." Is something that I WISH I was allowed to say at a level 1 helpdesk job
"Is there anything else I can help you with today Ma'am?" was the correct way of saying that.
The biggest thing we normally get in trouble for are call times. I had a "limit" of 10 minutes per call and sometimes that just doesn't cut it. I once had a lady call me and tell her life story for 40 minutes and when she was done, she said: "Thanks for listening", and hung up.
Lol did she actually need tech support or just emotional support?
Technical emotional support
Happened to me once. A guy called and talked for 45 minutes and at the end told me his issue that I have fixed in 30 seconds. I don't miss support :))
Had a similar experience as a level 1 & 2 service desker. Call average was meant to be 7mins. We normally beat that without too much effort (corporate pc image - easy to remote assistance into). However, i once had a guy call from beijing that barely spoke english. Call took 45mins, but it was resolved. That messed up my call stats for the day, but the dude sent the most glowing feedback ever (in google translated english i believe).
Service desk work was actaully fulfilling in that specific situation (corporate helpdesk). I don't envy those with bad IT setups though.
Those calls are nice since it gives me a break while I have myself on mute and let them yap on about their life story.
I was able to make my call times up later down the line, since the call center I worked for just cared about average times.
Linus and his 2nd son in a tech support competition is amazing! I never really considered how hellish tech support is because my friends and I are pretty tech savvy. Also, Riley's dramatic voice acting is awesome!
Excuse me, how dare you calling him Linus second son. He's clearly Yvonne's husband's boyfriend. /s
3rd son, don't forget about Luke!
"You've reached IT, have you tried turning it on and off again?" "No ma'm, turning off your monitor is not resetting your computer." At least these callers were more or less tech-literate and had genuine problems. Hard ones, _interesting_ ones. Ones I loved to try and resolve when I was doing tech support.
So, my father used to do premium tech support, basically when people bought a laptop they could choose to pay an extra $100 to have his team as support who were all fully certified and knew their stuff or do the free service. His team was always doing great because the sales team could upsell their service. Plus businesses always got it. It was pretty nice.
It would be cool to make this a team event, where you have 3 staff on each team.
Tier 1, tier 2, tier 3 support.
There is a good reason why there are no good general tech servicedesks you can call unless your willing to pay a lot of money. Tech is huge and highly complex and everyone who will call you will have a completely unique situation.
That is why if you call your ISP they are not going to help you fix your windows problems. They can't, their staff knows their product (hopefully) and knows the most commonly asked questions. It is also why you, like most businesses, try to standardize their IT infrastructure as much as possible. Your editing workstations are similar because it makes troubleshooting key business hardware easier. It is also why big companies will have different admins for different parts of their tech infrastructure.
It is also why most nerds don't like being their families servicedesk. Each problem will be unique with unique hardware in an unique location with people using it having different expectations. It's really difficult and often very time consuming.
Best Buy and Cox (to ISP customers) sell residential tech support that covers all household tech. I think AT&T does as well for ISP customers.
Regarding the double-click issue support ticket. Another idea would be to check the settings in their Windows OS and see if the double-click rate is too high or not.
Start => Settings => Devices => Mouse => click Additional mouse Settings on the right pane to get to it.
Came here for this!
Thought the same thing but it happends only occasionally
It was an intermitent problem, if the double click happend ALWAYS , yes your tip may be for a posible solution...
@AnimanARG if its just slightly too high it may *seem* intermittent..
I was also wondering if it happens occasionally, but always using the same programs. I suspected the windows explorer being set to single click to open files and folders, not double clicking as usual. Thus him suspecting the mouse doing double clicks.
7:39 They do, it's called Dell power manager and is available on pretty much most machines in the past couple of years. It doesn't give manual fan control but gives you multiple different thermal profiles with pros and cons of each.
I’ll be damned, Linus actually giving tech tips
Just what has this channel come to?
I laughed way too hard at this.
That mouse double click issue I've ran into. It was actually caused by Nvidia physX drivers.
I wiped the OS multiple times. Swapped the motherboard, PSU, CPU, ram, and eventually tossed in an old GTX 750 which didn't support PhysX.
The issue didn't occur with the GTX 750 so I dug deeper and found others had issues with Phsyx causing double click issues.
Makes me wonder if I had that issue at one point. I figured it was just my mouse but I didn't want to go in and swap the switch or try to bend it back to see if it helped since I could just run MouseFix at startup automatically. At some point during one update I no longer had it running and yet I haven't seemed to have any issues.
Christ, I was about to ask if the guy had checked the explorer settings to see if it's set to open files on a single click. This sounds way more complicated.
@@EkiToji This occurred with 4 difference mice from various brands. Multiple hardware swaps and OS reinstalls.
It wasn't even double clicks. It was rapid clicks. Sometimes 5+ at a time.
Even dragging files on my desktop was impossible because it would immediately drop the file.
After figuring out it was Physx I just uninstalled it for a while since I didn't really care about it being enabled in the games I was playing at the time.
It blew my mind that a graphics driver could cause such a weird issue with a mouse.
Fortunately I work in IT (IBM) and am incredibly stubborn when it comes to my own hardware/software issues. I will find the answer even if it takes me months to do so.
For the laptop running hot, my best advice would be to try to blow out the intake/exhaust ports with some compressed air. I've known plenty of people that never really thought to do that (and I don't blame them), and if you have any pets, they can get dusty real fast.
I was surprised Linus didn't recommend a good cleaning. Having 20+ calls in the queue did stress him out a bit so he probably didn't think of the obvious.
Absolutely... I recently helped a m8 with a loptop gfx overheating issue recently... it looked clean through the fan hole, and through the back through the fins, but when I took the bottom off the laptop, there was a fine matt across the inside edge of the fins that just couldnt be seen without removing the bottom of the laptop... In the end, that wasn't the full issue and I actually removed the heatsink/cooler, re-pasted and fit new thermal pads which resolved the issue, and finally because I'm a pedant, I installed MSI afterburner and undervolted the GFx chip a bit which finished the job with a laptop cooler, quieter, and faster than it had ever been (I also tried to undervolt his CPU but despite my best efforts, I couldn't find the key combo to enable the advanced/debug menu in BIOS)
For the audio issue at @ 16:00 you can also try changing the Windows Audio processor to a higher level priority in Task Manager. I made a Powershell script to change it to the higher priority on bootup. Might not be the right solution but works for me when I had a similar issue.
That was one of the ideas I had. I also thought of a power profile that might disable USB devices or reduce power draw, so maybe that could be something to check too.
@Great Live Music doesn't some of the Fastboot options disable usb on startup?
@@Novashadow115 I honestly don't know what is your idea behind the comment, as the problem wasn't happening during the startup, and my solution isn't applying to startup at all :)
If you can clarify, maybe I'll be able to at least give you some answer!
I had the exact same problem, and simply replacing the cable fixed it for me
I'd bet money that Linus' suggestion of USB 2.0 fixes it. I've had a lot of audio interfaces over the years and have encountered that issue multiple times, and it's almost always because it was plugged into a USB3 port. Even with interfaces that claim to support USB3, they often just prefer 2.0; it has less chance for potential issues and audio interfaces just don't need it. Audio interfaces are also notorious for shitty drivers which just exacerbates the issue. I bet that new driver MOTU told the guy they were pushing out was attempting to solve a USB3 issue. Even high-end RME interfaces specifically state that 2.0 is more than enough.
Also great job having other LMG employees become voice actors. It’s hilarious especially Riley great job.
Riley is actually a professional voice actor. His recent most notable role was a beyblade character.
@@nidalspam509 They turned Riley into a spinny toy!?
@@moonrazk It's not a toy, it's an action figure! :p
Man which character?@@nidalspam509
The mouse issue may have been the double click speed setting, it also could be that they had "single click to open" enabled in Windows Explorer settings.
That was my first thought too :)
Or both mice tested were logitech mice. I stopped using logitech mice about a year ago, havent had a problem since.
@@NVMDSTEvil Used logitech mice on multiple laptops/computers for years and haven't had a problem to start with.
Yeah, he definitely should have asked WHEN the issue occurs, like what is the user doing when it happens?
@@NVMDSTEvil They said that they didn't face the issue on a different computer. Can't be your reason.
As someone that works on a call center for tech support, this was fun to watch.
As the Senior SysAdmin for my company running our Internal Helpdesk and managing the environment that our MSP department uses day-to-day, this was great entertainment! I fully support making these videos a recurring series. My favorite part (even though it ground my gears a bit) was Jake talking about Port Forwarding even though what he was describing was PAT (Port Address Translation) not Port Forwarding (that's maintaining the same port number but routing packets between subnets which is NAT - Network Address Translation). Buuuut, this was a rare moment and video for me where I reacted out loud and enjoyed true entertainment.
What Jake was describing is actually Port Forwarding. PAT provides internal clients a port so they can all use the same public IP address issued to the router (to access the internet).
Port Forwarding...... forwards an external port to an internal IP:port (and yes you can redirect an external port to a different internal port)
NAT literally translates IP addresses from one to another, and PAT works by assigning a port to each client so they can access the internet at the same time because the router will know which internal IP:port to send traffic to with the goal of minimizing the amount of public IPs required
@@quiz1kt150 Let this man cook
As a Call Service Representative myself, this was really entertaining!
I hope this sheds some light, since people usually have a prejudice that "we don´t wanna help" when in reality, we´re doin whatever we can in hopes of resolving the issue.
Thank you to both Linus and LTT/LMG for this wonderful video!
As a fellow IT guy who spent years on the Hell Desk, I was a bit triggered by Jake and his bad troubleshooting. His suggestion for the double-clicking issue was so obviously wrong and maddening. Just adjust the double-click speed in Windows! Gah!
@@kernelpickle I forgot that was a setting in Windows, but yeah, that makes a whole lot more sense especially since it appeared the hardware wasn't the issue.
@@kernelpickle It was hurting me so much that he didn't suggest going into the mouse settings. Maybe it's cus I've dealt with enough old people trying to computer back in the day that couldn't double click fast enough why it immediately popped in my mind.
@@Dijitz23 Same here, my first IT job was working a Hell Desk where 95% of the users were little old ladies who bought their first laptop or tablet off QVC or HSN--and until you've an octogenarian through command line, just to get their PC into a state where you could remote in, you don't know pain or patience.
People are always surprised at how calm and patient I am when I'm dealing with a frustrating issue, and when I explain where my career started, it all makes sense. It took me 3 hours once, just to get this old gal into a remote session, and it was excruciating, because she wanted to read every malware pop-up that showed up on her screen, and I had to herd her like a cat into doing what I needed her to do.
The main issue was that the company I worked for sold a McAfee product that wasn't pre-installed on the system, and it came with a trial of a different McAfee product instead. That 30 day trial would expire, hold their system hostage and they indignantly refused to believe it because they paid for McAfee for life or at least a couple years. On day 31, after a big sale we'd get slammed with these calls.
Competitive tech support? Well, this is different! I think it'd be fun to see this live at something like LTX, next time that's a thing. lol
They’re doing LTX 2023
@@connorschuler9854 I'd gladly go see that in person - just gotta cross from one side of Canada to the other!
@@Just_a_commenter I’d have to travel internationally so I think I’ve got you beat there
@connorschuler9854 Yeah, you've got me beat on that for sure. lol Hope the trek goes well for you, though!
Hell, I'd compete in this competition myself! It sounds like it could be a lot of fun
It's funny how help desk / call center people get paid the least in the IT world, but are usually the most stressed out people. You can definitely tell the difference between a place that pays by volume of calls vs. one that pays their people an hourly wage and doesn't care about hugs numbers. Everyone has to start somewhere in IT, but the best places to work are those that aren't huge, offer training and classes, and promote/hire from within first.
For the mouse problem could be solved with a more delayed "double click time" in the mouse configuration of Windows.
Jake's LLT arc has reached the point where you can see he's actually really experienced with PCs in a way other videos might not communicate as easily. Well, he does do server maintenance with Anthony, so I suppose that's a sign. Ever since Ivan left, Jake's been my #1. U got it Jakeypoo
I bet linus is mentoring him to take over LTT in the hopefully far future then would it be JTT?
@@fullyarmedbattletoaster8596 great to see Linus being a good father to his son
I heard Ivan was let go, he didn't leave
@@topangarussland semantics imo. He's no longer there. If he was told to leave, he still left. The distinction is there, but that doesn't change that we're saying equivalent things, with your providing some additional information. :)
@@Chaosdude341 It's a breeze to see some kindness in the comments section.
Connor if you're reading this, there is a setting in windows explorer called "Specify single- or double click to open" this should bring up a properties menu. In the first tab "General" second pane "Click items as follows" you should find your double/single click settings there. It should be set to "Double click to open an item (single click to select)" hit apply, and ok
buuuuut if he hasn't changed anything himself, then why would he need to go in and reselect the double click option, It's definitely a driver or faulty mouse issue.
@@boffyboydj dunno, personally I'd rather check a setting that I may have accidentally changed that takes 30 seconds instead of nuking a whole windows install
I imagine since it only happens sometimes, either Connor or someone changed the double click speed and set it very low so he is accidentally doing it, but not always. Different hardware having the issue, but not the same issue on another PC, it is hard to argue it is anything other than a software setting.
@@NCISCherno yes, also that
I thought there was an option for specifying the clicking speed at which the system should recognize as a double-click
I would absolutely pay money for the service described at the end there Linus. I'm not sure how much money, but good tech support is so hard to come by. Honestly just having someone who can share in my misery sometimes would relieve a ton of stress, even if the problem isn't solved during the call.
TONS of respect and love for the making of this video!
No matter how smooth the call or chat went, I couldn't imagine telling them i'm marking their ticket as solved. I tell them to stop back in anytime and mark it solved anyway lmao. makes way more sense
I work tech support, I need conformation the problem is resolved. There is no rule because I started the support desk. I just treat the customer how I want to be treated. They did have the disadvantage of being required to resolve it now. Sometimes I need to do research and the user doesn't have time to wait, so I log a ticket and research on my down time. Of course I give them the option to wait on the phone, letting then know it could be x minutes.
@@caffeinesippingman I treat users exactly how I would like to be treated as well. I have no script to follow. "is this problem resolved?" is just an unnecessary ultimatum for the user to answer. Telling them that their situation seems to be resolved, but welcoming them to reach back out at any time is much more comforting to them than "Am I done with you now?"
@@RefrigeratedTP They don't have time for this so they cant really do anything.
@@leepicgaymer5464 and I actually do this for work… which is why I made my comment in the first place.
@@RefrigeratedTP I do the same thing. I always finish of with something like "if you have this issue again or anything else you need help with, feel free to contact us again. Happy to help" and just create a new ticket / add on to the previous one if they do
For the audio problems, I actually just ran into a couple myself that I was able to fix. The first being that some of my USB ports were going to sleep after X amount of time inactive and rebooting the device woke them up (until I switch the power state settings on them). The second issue that might help Fredrick with the MOTU issue was that my PC found a generic manufacturers audio driver and installed it during "plug-n-play" but when I updated the driver it didn't overwrite the generic driver. So I had 2 drivers for the same device that were conflicting. Uninstalling the generic driver resolved the issue.
I had/have a problem with the MOTU m2 when opening chrome it would make the mic sound crackly etc. Had to just stop using chrome guess I should check drivers out if I haven’t already. Also got some other problem that might fix.
Same issue with scarlett, it requieres the power setting on performance and a registry to pin the cpu at 100%. Also amd ryzen has issues with usb power delivery.
This right here. Disable power management on the USB ports. He could also try using ASIO drivers and see if they play a bit better with his setup. I've had that happen with old Behringer interfaces in the past.
The second issue you are referring to happend to me with my audio interface aswell.
However it was the win driver which you can only disable if you do not use it for something else.
The only way to fix it for me was to allocate the win-driver to another core than the interface driver.
Namely the audiodg exe conflicting with the drivers of several different interfaces.
His Problem sounded so familiar watching the video. Had Problems with that on all my Win 10 systems with 3 different interfaces until i found this fix.
I solved my audio interface issues by going to the details tab within task manager. Finding audiodg, and setting the priority to high and the affinity to a single main core (more than one and my issues come back). Only issue is I have to do this every time I launch windows because these settings reset. I believe there's a way to force these in a registry edit but I'm not savvy enough to know how to do that.
3:55 The double click problem may have been a sensitivity issue with the double click, you can change the time between clicks to trigger the double click on Windows. Might have solved the problem.
Also worth asking if its a wireless or wired mouse. But I agree, its probably the time between each click set on windows.
@@Shorty15c4007 tbf, they did say they tried different mice and different computers
@@goldenpie6 Yeah, but they didn't specify if the 2nd mouse was also wireless. I know, its a long shot that wireless interference messes up two mice but it doesn't hurt to ask.
I've had that issue come up recently with both my personal computer and work computer around the same time, on top of that a coworker had the exact same issue. I've even had issue with clicking and dragging then having the mouse unclick mid drag. Two of the mice where wired (cheap ones that come with the computer) and the third was wireless (Logitech G502). I ended up having to swap out two of the mice and beating the **** out of the third.
For people with issues with overheating in laptops where the manufacturer doesn't have a fancurve adjuster or something else. Use Throttlestop. I used it when I had issues with my HP Omen. Basically what you can do trough it is deactivate CPU boost and adjust clock speeds and other stuff. This can help massively.
Small tip for Linus's first video call at 8:01
Honestly uninstalling Mcaffee probably fixed her issue lol
It is definitely a more advanced tool though also you can use it in the other direction to make sure your laptop is always boosting since they really like to not do that they also has a bunch of other useful in public power draw what sort of power States you're in list goes on
@@profosist Sure, I never got to try it more in depth as to what the tool can do, but that was my usecase and it did a great job.
It could be as simple as opening the laptop and cleaning the fans too.
@@pattttttrick That doesn't allways work with old laptops.
As a matter of fact, i did that back then, even fully dismantled it and changed the thermal paste. It was good for a few days then started overheating again, my CPU was at 70-75°C while Idle XD, ingame easily 95-100°C. GPU was a bit better but also reached some high temps sometimes but not as bad.
So the only viable option was throttlestop, also later on I got one of those trays with a fan that you put your laptop on top of, and that did a good job at keeping it cool, I didn't need to use the program as much.
And really the gain from the automatic overclock wasn't that much ingame in terms of noticible(for me) performance so I didn't care really.
But yeah, as I said, just cleaning it won't always work, specially with old laptops.
I liked both Linus' and Jake's attitude in this video, and you can see that the people they were helping were also responding in a positive way to that. Perhaps do more videos like this, please? I've worked for 5 years as Technical Support Engineer for Juniper (network engineer) and now i"m with 2nd line NOC with a different company, this video was tons of fun. Whoever had the idea for the video was a genius
Riley puts 110% effort into any bit he's a part of and I love it
idk, his fake voices are rage inducing for me, I recognize some people might enjoy them but I don't understand how anyone isn't driven to rage without muting these fake voices.
I thougt it was fine, wasn't sure who it was at first haha.
Poll
Likes Riley Voices
Dosnt Care
Dislike Riley's Voices
This should actually be a series, i liked watching this.
Yeah it's a nice change from the usual scripted stuff. (not that scripted is bad)
TWiT actually does a lot of help call work. Check their channel out. It's Leo from TechTV.
Linus is really underselling the effects of a stand for a laptop. I have a dell G5 with a 1660ti and just propping it up(no extra fan just letting it breathe better) drops 6 degrees under 100% load(get higher clocks too).
16:40 that's a good tip, some audio interfaces can be icky on usb3.0
Pro tip for getting a laptop to run cooler: If you search "choose a power plan" to bring up the power options menu, set your plan to balanced; and if it's still running too hot, in that came menu click "change plan settings", then "change advanced power settings", find "processor power management" and click its drop down menu. There will be two things to check. Go into "maximum processor state" and lower it. Mine is set to 75% when on battery and 80% when plugged in. It will slow down your laptop a little, but for most things you don't need it running full tilt. When you go to play games just change the power plan back to high performance. Also make sure "system cooling policy" is set to active when plugged in. and maybe while on battery if you still need it.
Setting it to 95% disables turbo boost on intel cpus too which is a big heat generator.
I would bet if you set to 95 from 80 it will still stay cool, 100% is the problem
There is also the option, depending on how old the laptop is, that it needs its fans cleaned out. I know mine that hadn't been looked at for a few years dropped 5-10 degrees after cleaning.
@@Billy318197 Yeah I got a amazing cleaning and repaste job with a decent thermal paste on a local tec shop that allowed for my old dell 7559 to boost to 3.4 single core and 3.1 multi core (the expected behaviour) without more than 70 degrees C. GPU also always chilling even with +100 OC. The detail is the notebook is 7 years old. Good maitenance can make wonders
My high-end Asus laptop was running a little louder than I wanted to (I want complete silence, nothing more than a breeze sound), and was only getting 8 hours of battery life on a full charge. Turns out the CPU was being automatically overclocked by some algorithm. It was working great--performance was awesome--but I didn't need that and found a way in registry + power plan to turn it off. Takes a second for burst loads now but good enough for me and now fan barely runs + 12 hours battery. Wish that were a stock option.
Just an FYI on that.... Those options aren't always available. For Example my Dell Laptop (XPS) does not have those options exposed in the power manager profiles. The only way that i know of to control the fan speed is with Dell's own Fan Control software.
Hi! I'm a call center solutions manager for a major firm and would love to help you do this again with proper explanation about how call system metric analysis works and how we best fit each representative with the issue that needs resolved. I take pride in helping our clients succeed and would love to help you show that success through your own team.
bring this man to the top!
i have a friend who's an manager in a ikea callcenter, its intresting how much thought goes into these callcenter systems.
I love how they went straight into the resolution of the problem. No probing questions, empathy statements, apology (if needed). In call centers, there is always a call flow. Ours is Start > Solve> Sell > Close.
To be fair, the setup with 'maximum number of tickets closed in an hour competition' doesn't leave any space for more than a 'give some solution that maybe fixes it and forget about it' approach. As someone working 2nd/3rd level support, a support call taking over an hour is hardly unusual.
My longest running ticket successfully closed with something like 110 hours logged to it - though to be fair that was babysitting an onpremise Exchange to Microsoft 365 (Exchange Online) migration from prep work to final shutdown with multiple parties being involved because they were consolidating several companies into one big M365 tenant.
I had that EXACT problem with an RME Fireface audio interface. And the solution was indeed to use only USB2 ports. Anything higher than that and it would crackle and drop out until the interface was turned off and on.
Same with my Scarlett 6i. Linus gave the correct solution.
Yea I worked in a tech support role for years, and very rarely were they this nice and accepting. You literally had to prove it to them remotely that it wasn't your problem. And often times you just had to stonewall them otherwise the call/message could go on for hours resulting in you not helping other people (thusly pissing off your boss)
You guys got super lucky to have people who are being up front with their issues. I've dealt with people who just omit information that ends up cutting the solution down to a single response to fix.
The public that they attracted for this was probably already biased from following LInus, which I'm sure helped with this but also was the reason with they ended up having such specific problems
the nature of people that is actually following them via twitter make this the way it is in the video, normal people with tech issues usually is not like this, they are upset because their stuff is not working and so on
I figure it's a double edged sword. Yeah, the fact they advertised the tech support line to the viewers definitely helped to weed out the usual sort costumer service people know and hate, but also raised the average difficulty of the questions. Let's be honest here, vast majority of problems a not tech savvy person has is resolved with a reboot. Aside from uninstalling McAfee, there were some proper curve balls thrown their way, hard yo diagnose remotely
The thing is, depending on your knowledge you might simply have no idea whatsoever about what's important. Like, I now what bitrot is, I know that drives can die, but given the reliability of modern hardware, I can't really blame someone who thinks a 10 year old SSD couldn't possibly be a problem.
Yep. I work in school tech support. We ran an impromptu help desk during distance learning and it was horrible in my experience. I would have kids call in saying that their computer doesn't work. I would spend 5-10 minutes going through some basic trouble shooting stuff, like making sure the charger is plugged in securely into the wall, that they try both USB-C ports, etc and then they tell me, "uh yeah my computer does turn on. I just forgot my password". I would think to myself, "Couldn't you just have told me that from the beginning? I could have reset your password in less than a minute and gotten you logged in."
I want more of this, decent amount of insight on wierd problems people would be having.
Awesome video! Would love more of these challenges!
Watched for fun, but then Colton comes in clutch with an identical issue to me. Gonna get myself a new hdmi cable and hope for the best 🤞
Sometimes, sleep mode can make you lose hdmi audio devices. While I don't have a permanent solution, right-clicking the volume icon and running the troubleshooter should find the devices. You can just exit the troubleshooter once you see the devices in the list.
@@Xehlwan my solution has been to open the sound control panel by right clicking the speaker icon and then the Sounds option. Has worked fine for me, was just hoping I could avoid doing it in the future.
And yes my screen going to sleep seems to be what's causing it. So maybe it's not because of the cable anyway.
@@JesperPersson1 When I shut off my monitor it does this. Currently I just open device manager and refresh it and it goes back to normal.
@@An4lAvenger You're right, there's multiple ways to force a device refresh. You should whatever you find easiest.
If you know how, you could even write a powershell script to handle the refresh.
@@Xehlwan big true, if i put my pc to sleep, then i have to reconnect my headset dongle from the usb3 port and plug it back in to get it to work, things starts to break apart even more if you dont do it, as videos wont play on a browser etc.
The double click mouse issue might be the double click speed setting in Windows. If it's set super fast it might register a double click unintentionally.
Ya, I was confused by the steps Jake took. First thing would have been to look at the settings. Also troubleshooting through chat sucks
My guess on that double clicking mouse issue, although with limited information, I bet the Windows Explorer was configured to use single click to open items. "Folder Options" Radial switch selected to: "Single-click to open an item (point to select). This would explain why sometimes it "Double Clicks" when accessing an item in file explorer and "Single Clicks" when inside an application or surfing the web.
I think you guys missed a timestamp at around 4:50. Jake finishes his conversation with CONNOR and starts to answer Juanma's question about port forwarding.
This was a great video as it shows the kind of creative thinking you need when picking up calls all day. I work at an operation center at an airport and sometimes you need to consider every option, even the ones that aren't obvious.
I loved this video and have been waiting for a year for u guys to do another one. Finally!! Thanks LTT!!
The only thing I’ve learned from this episode is that the 3 little dots is called a hamburger menu and I’m satisfied.
If you're wondering why, it's because it used to be 3 lines instead of 3 dots, so it used to look vaguely hamburger-y
Actually... sorry to disappoint you, it's close, but not really true xD The three horizontal lines are called a hamburger menu because they (with the proper amount of imagination) look like two buns with a patty in between. The three vertical dots in the video are called a kebab menu because they look like a kebab skewer with three pieces of meat.
I think it's actually an overflow icon , hamburger is three horizontal lines. But hey under pressure it's ok to ge a little thing wrong.
and i just click on them..
Unfortunately Linus got this one wrong. The three dots in a vertical line is called a kebab menu. Hamburger is three lines stacked. There is also a doner, bento, and meatballs menu.
14:51 the problem there could very easily be the port from the interface, if the audio when you move the interface, then that’s the problem, I do have that problem, and my solution is 1.- connect the interface to power while connected to the usb (even if it doesn’t need it, it will help to not turn off when usb moves) and 2.- keep it away from you and just not move it.
Hope it helps :)
This was one of my favorite videos thus far. I’d love to see more tech support videos 😊
This is an amazing series! U should do this regularly, it would help soo many people with random unexplainable issues;
If you find that interesting you should get a job in an IT call center, because when you’re in training you get to shadow someone taking live calls from real users. It was always interesting to see how other people did things, but I would be politely tugging on Jake’s sleeve and passing notes if I was forced to sit through him trying to troubleshoot those issues he never fixed. Literally none of the answers he gave were going to fix those issues.
I love these father-son bonding moment videos.
Really nice lighting on Linus this time. Keep it up! Makes such a huge difference in quality.
Great video, really enjoyed the comedy and the troubleshooting. One thing I noticed is that the solutions were really hardware-centric, with a bit of software solutions mixed in. With another one of these videos, I think it'd be really good if some more software options were explored.
I definitely don’t envy customer support, there’s probably a lot of ignorance amongst the callers that you would have to deal with.
Wow, you are literally on every LTT video
@@eclipsemantis nah fr like over 1k comments true fan
More like arrogance
Or the one that know something usually call in for absolutely absurd and niche problems since everything else they might have been able to solve themselves. Sooo... Total noobs that are difficult to communicate with and strange spooky stuff from absolute nerds.
Terrible stuff.
on my TH-cam channel, i do food reviews while I’m super high‼️😅
Great video, loved it! Bless those tech support people
for the iphone bootloop, this can be solved via a hard reset at an apple store (we’ve special programs for that) or the logic board’s broken. we always try the reset first so we know if we can exclude software from the image
Ghost double clicking on wireless mice is sometimes resolved by powering off or removing the battery then click and hold all buttons for a few seconds to discharge static buildup, then powering the mouse on again. Wired mice mostly fail because of either mechanical reasons (need a cleanup inside the switch) or the mouse is undervolting the switch, which is a design fault (looking at logitech).
this was probably recordered beforehand, but I'd love to see a "vs chat gpt" as a bonus round, especially after what was demonstrated from the wan show!!
Please! Do this tech support line stuff more often with more of your guys! 👌🤟💪
For stock Android reinstall, you get into safe mode typically by volume down and power key together from when it's already off, and wait until the startup screen is different than the standard one you usually get.
for the mouse one, sometimes trying it in a different USB port on the same device can rule out if it's an issue with the port itself, always worth a try
A good thing to check for the double mouse click is if they are using a laptop or desktop, sometimes laptops have a stuck trackpad button and when users have the laptop docked and use an external mouse, they think it’s the external mouse thats the issue. Also ive seen webcam covers that are thick enough to press the left/right click causing some erratic behaviour
I had a similar issue with the double click, issue was actually the keyboard detecting a modifier key (control) as being down
For heating up less I use TPUs Throttlestop to limit boost frequency on my laptop and undervolt which ultimately improves performance since it holds higher clocks indefinitely now
For the double click problem, I had the same problem and it was slow buttons (or whatever its called) that had activated. Disabling that immidietly fixed it
So for Connors issue, if you navigate to file explorer then folder options and then general tab/click items as follows, I suspect he had it set to single-click to open an item. It gives the illusion of the computer double clicking but it's really not. It's a terrible mode to run in, the rare time I've run into someone who had it turned on they were always accidentally dragging and dropping files and folders into other files and folders and "losing stuff".
2nd point for Jake / laptops with touch screen, sometimes the touch just breaks on those, you can try turning off the HID (touchscreen, named differently depending on manufacturer but can be found in device manager always)
of course, could be it is not a touch screen laptop, but if it was, could be worth it to try before reinstalling :)
Or it can happen after installing new GPU drivers, due to windows somehow thinking the display driver also needs updating...with a non-related version (:. Same solution however.
Cooling pads definitely do work. They keep my MSI laptops fans from throttling at fullspeed..especially under heavy load it takes much longer for it to get hot as well. Also the areas where the heatsinks are feel much cooler.
the audio tech tip with the usb 2.0 issue is the same issue I’ve been having since probably 2020. thank you for another possible remedy.
Working as a L1 tech support for a cash and carry franchise, thank God for the big amount of documentation we have and the other groups I can escalade the issue to ! But tech support for private individuals seems like hell.
I would love to be able to get individualized tech support from you guys some times. So yes I think this might actually be a good business idea for you guys
@Linus Dell does have fan control system for windows, its Dell Power Manager. It doesn't allow to change fan curves, but has presets to adjust heat issues.
For the person that called about their mouse double clicking, there is a setting in windows that sets a single left click as a double click, for items in windows. Search for "Specify single- o double-click to open" in control panel.
As Jake said, this software really needs screen sharing
Yeah, was kinda surprised by that, I mean to me that's like doing it blind, because my current job is literally this but I mean I can literally just remote into literally any of the computers unless they are being dumb
@@4g0tt3nSou1 Just generally curious, but what would yall have to do if you ever managed to remote into a desktop and happened to see something illegal? When I used to do some basic tech stuff on the side, that's one thing I was always worried about running into.
@@Dijitz23 so here is the deal. My particular sector primarily deals with IT for Public Safety and Healthcare providers, and even an airport. My particular job isn't to "police" their computers, my job is to either fix their computer woes or figure out a solution on who can or how to proceed. Now, if I found something illegal, there are two factors to really consider, What law is being broken, and who would you talk to. My work is kinda confidential to a point, HIPPA and CJIS stuff. Likely because of what I do, I'd have to report it most likely. Likely to first my supervisor, whom then would assist with getting a company lawyer involved, and the client (meaning the company I'm providing support for).
Now, that's my current job.
My prior job I was an ISP technician working with more directly the public. There, I couldt my really do much unless it was super illegal or if somebody was genuinely at risk.
Catch someone pirating? Let my supervisor know, whom would just ignore it most like, but maybe he'd send an email to the ISP itself.
Catch a dude with 200tb of cp. Get the FBI or some shit.
Hear gunfire and think someone is at risk? Get in contact with local law.
And ALL of this would be at likely my own risk to a degree. There are some protections, but someone could go Arnold's "Eraser" on my ass.
There isn't anything really protecting the users engaging in those activities when I remote over so long as I'm not like searching for illegal activity unless it's within my scope and purview of what I'm RD'ing over for. I mean, if it's literally right there I'm not a cop, I am not "searching" anything.
Pro tip for Jake, to help Connor, you can always try an easier method to discard OS issues such as a live OS like ubuntu o Hirens boot Win 10. No need for a clean install on a different drive
17:48 this issue isn't resolved by re-installing the NVIDIA drivers. You have to do a registry hack to fix the audio power configuration. The audio driver disables itself whenever the monitor goes to sleep for a while.
For future reference the double click issues can be found in the accessibility settings.
Lol @ the one from Ian Cutress, I've actually solved that for a client. It was caused by improper assignment of sleep states. Apparently, on some PCs the SATA controller drops out after a windows update. Even more rarely, it sometimes does not revert to the proper ACPI mode after one of these drops. This is likely a bug with Windows' Hardware Abstraction Layer.
Disabling hibernation via the command line and low-power sleep modes in the BIOS fixed everything! I didn't even need to run repairs on Windows itself.
Frederick, if you're still having the audio dropouts there are a couple more options you could try...
1 - Check your USB standby power settings. If your USB devices stop being powered when the PC goes into standby, then it could shut the AI off as soon as your PC starts to sleep. When the PC wakes up, it won't properly restart the AI. This is the issue I had with the IFI Zen DAC V2 and changing this setting in the BIOS fixed it.
2 -If your AI supports an external power supply you could grab one of these. Your PC might be struggling to supply consistent power to the device, causing it to trip out.
HTH
Re: 2, the Ultralite Mk5 comes with an external 15 V power supply and is not bus-powered. That would be asking a bit much. The practical upper limit for bus power is about a 4x4 interface (e.g. MOTU M4, Focusrite Scarlett 4i4), and the Ultralite has a lot more I/O.
Another thing I'd try is running LatencyMon, to rule out any issues with DPC latency.
I don't see why USB power management would shut off a device that's currently in use, but it's worth a try I guess.
@@PileOfEmptyTapes Good shout, didn't catch the model interface being used. Any chance the dedicated power supply could be faulty?
For frederik who had audio issues with his interface, I actually had this exactly same problem. What I found that worked after a lot of messing about is that my rgb and gpu drivers were causing the issue.
I had a 5500xt at the time and the Radeon software was interfering with my audio drivers. I did a fresh install of both my gpu and rgb drivers(cannot remember what rgb drivers I used) and this fixed the issue.
I have now switch to a 3060 and the issue has not returned. If you see this hopefully it helps.
I had issues that were caused by different sample rates on input and output. Setting it to anything as long as input and output are the same fixed that!
also if its a gigabyte motherboard the gigabyte tuning utility has caused me issues like these in the past I even have the same interface. Not only that but also making sure that the gpu is set to high performance helps as well.
Voicemeeter is amazing too, just straight up bypass the horrid windows audio drivers
Hey I'm the guy! I posted another comment about what ended up solving the problem but the tldr is what MOTU helped me and tested beta drivers and firmware that fixed the issue permanently.
Although in this case it's probably product specific, a lot of the time, it can also be audio drivers for the motherboard's integrated audio. Uninstalling them and disabling integrated audio can resolve such issue. Seen it happen with and actually had it happen with Creative soundcards, though to be frank Creative drivers are flaky AF and can crash for a wide variety of reasons. The best advice there is to not buy Creative sound devices.
MORE, MORE, MORE!!! This content is so exciting and fun to watch :D
Riley's narration of the text only messages are perfect.
Dang it's been a whole year since the last one? You guys should do this more often, it's always hilarious!
And it also helps people out. It's a win-win.
Mice issue can be because of the static electricity buildup. You can fix it by blowing inside the mouse (humid air helps eliminating that issue)
Also buying an optical switch like razer eliminates that issue completely
The mouse problem is something I've struggled with. I bought a HAMA silent mouse and it worked fine for like a month, after that it started clicking behind windows(every time you click in a window it deselects it and goes gray) and left click would close browser tabs. The fun part was that it left a corrupt driver and even after you un-plug it and connect another mice or touch pad, they would act up until you either delete the driver under device manager or reset the computer. FUN!!!
Haven't even watched the full video yet and I can tell just from the pre-roll that this is gonna give me PTSD from my help desk days
That idea at the end of the video of a paid Tech Tip line is actually kinda baller. Definitely something I would consider using if I came into an issue I couldn't solve, which would be rare, but no one is infallible.
I actually have 2 maddening issues that I would love to get fixed! I too can usually solve everything but these things have eluded me for a couple years now and I’ve just learned to live with them.
@@D0minicus I think we all have something that's technically a problem but not something that impedes our lifestyle/ ability to move on so we just live with it! 😅
agreed. Could have used that for an issue that caused me problems for 2 months and Jake just casually dropped a throwaway line about fixing it like it was no big deal in this video. Had I not resolved the problem, I wouldn't have picked up on it. Worth paying IMO.
@@mokubakaiba1751 You're probably right, crowd sourced information that's easily found on the internet is way more useful than untrackable, finite phone conversations, but its nice in theory anyway
The Audio to monitors thing.. If your monitor goes to sleep... When you are afk and have power off on the monitor... You sometimes lose the audio device.
I found that I need to disable and enable the device again to make it work. But it only dis-appears if you were using the monitor audio as an output device. (default or coms.) As an additional to colton's problem.
Lol! This was fantastic. For someone starting off in the field, this was a blast to see what I was potentially able to resolve. The comedic value as usual was superb. Please do more of these in the future.
this is a great idea !!! how do you guys come out with banger videos every day!!! linus you rock!
7:40 I do think those cooling pads work? Also thermal paste replacement could be a solution depending on how old the laptop is and how willing they are to get it worked on?
DUDE! The Hello Connor one was right in the windows settings, both the main panel and like in advanced on the side if I remember right. At least like in Windows 10, and on laptops there's a single or double click to execute option for the touchpad alone.
I did have a similar audio issue as 14:51 due to my audio interface driver's sample rate at 44.1 kHz mismatching with the sample rate of one of my apps at 48 kHz. Syncing them all to the same value fixed my issue.