This is exactly why I do my own oil changes, cheaper, use the correct oil, and you know exactly what you’re putting into your engine. Those dealers use bulk cheap oil!!!
But they will screw with you for the bill where you bought the oil.. Sounds like you are at my Toyota dealer. Mark your tires and see what happens.Done it several times.
While your car is under warranty you should have the minimum service requirements done at the dealer. If you have no proof the car was serviced...you're a DIYer... or you have a third party do the work, you have will any warranty claims disputed or denied.
Free oil change is the biggest waste of a coupon/discount (hell, call it a scam if you want) in the book. I can’t even believe places like jiffy lube and the $90 oil change still exist! I’d honestly choose wal mart to do my oil changes, at least it’s priced right, with that being said!
@@MrSloikaman you’re nuts 😂. That’s like saying a car needs a new tire rotation DONE AT “discount tire”…as they try to sell you four brand new tires and WONT rotate because they say it’s unsafe to the transmission! a mechanic would simply rotate them for you not try to sell a higher priced product w a side of witchcraft folk magic.
@@ryanc2927 Am I nuts? Maybe. Tell you what, buy a new car and do the oil changes yourself from new. If that car has an engine related problem while under warranty try and get warranty service without proof of maintenance.
@@MrSloikathat's why you save all receipts for parts used for the service. As long as you use the same grade of oil the manufacturer recommends and even use the OEM filter, they can't touch you
Classic Tip #1. The head techs are not changing oil, that's rookie territory, so expect chaos. After verifying that oil is in the engine, start the engine and check the oil filter for leaks due to double gaskets from leaving the old one in place. Always take the time to check oil filter and drain plug after any dealership service.
This is why I do all my services myself, specifically with the Stellantis vehicles, I trust them least out of any dealership network. I know it's being done correctly, with care, using the right oils and filters. My Ram Rebel has never been back to the dealer in the last 4 years since I purchased it.
I always check the oil right after the oil change. One time I discovered that the dip sticks is missing and one time I discover that the radiator cap is not put back in place. In your case, you should ask who works on your car and talk to that person. ask him who give him the idea not to perform the service. The service manager may not know what's going on back in the working area. American car qualities are going down and services are also going down.
When people screw you over, you do as much as you can to punish the people involved. If you don't, you are allowing them to continue to do it to the next person. You become a part of the problem.
Walmart held me up for 3 hours On tire change. I was the only Appointment in the book. I called for a CSM and explained The situation. She reduced the Cost of my new tires by 50 Percent.
About 25 years ago I had an oil change on my 86 Prelude at Walmart 🤫. I stopped on the side of the road within a few minutes of leaving and I noticed they didn’t replace the oil cap on the engine so there was a bit of oil sprayed under the hood. Went right back there and got a sorry and a free oil change for next time,we’ll next time never came. I do all my own work on my cars now and if I forget the oil cap or to add oil,that’s all on me😬
How's this for a dealer rip off? Several years back, i took my 2000 VW Jetta Turbo DIesel to my VW dealer in Knoville Tn for a warranty repair. The timing belt tensioner was bad, and it was a warranty fix. While they had it apart, i told them to replace the timing belt and water pump. I was close to 30K and suggested belt replacement was 60K. They charged me nearly $500 above the warranty for what they did. This is where it gets good. Several years later and 60K more miles, I had my mechanic replace the belt again. When he took the old belt off, he called me in and showed me the almost shredded belt showing a 1999 date code. The dealer charged me but never replaced anything but the idler pully. The waterpump was original, too. Talk about a Stealership.
I had a Honda Civic with 100k mile timing belt replacement interval. I took it to an independent shop at around 100k to replace timing belt. At 150k it broke and destroyed my engine. I always wondered if the first shop never actually replaced it, but I'll never know since I didn't question it at the time and thought of it years later.
I go to Valvoline, because I sit in the car while the oil is changed, and I can see if they break or forget to check or do something. I also change the oil every 3K, it may cost a little more over time, but it’s a lot less than rebuilding an engine or replacing the vehicle.
The local Chevy dealer took 2 hours to change my oil and rotate my tires recently. I was the 2nd customer in line when they opened for business that day! They blamed it on a new guy being late for work and being too thorough in checking everything on the vehicle. I haven’t thought to check behind them but will start now. Thanks!
Stelantis has lost me as a customer. Since 2012, I’ve owned so many Challengers and Charger (variations of SRT8s, 392s, hellcats) that I’ve lost count. Add to that a JGC and Wrangler…..you might say I’m a MOPAR guy!!! Or I was…. My family now has grown to 7 people. It was time for me to give us my Charger and look into a big hauler. Our options were obviously the big 3……Grand Wagoneer, Navigator and Tahoe/Yukon/Escalade. At the end of the day, I decided that if I had to spend an absurd amount of money into a vehicle, I would try to upgrade on the dealership experience as well. I was sick and tired of the years of sleaze ball Dodge dealers. Total incompetence and having to always double check work done…..like I was paranoid. I said no more…..ended up with an Escalade instead of the Grand Wagoneer SIII. Fuck Dodge!
Dealership service departments work on commissions just like salesmen. The service writer/advisor get commission for each one he handles, the oil change tech or mechanic, depending on what you need, get a commission. This is why dealership service prices are so much higher than anywhere else. I needed a front right axel replaced on my 2013 GM 2500hd, the local Chevy dealer quoted me almost $750. I called a small auto shop in town that the local Chevy dealer farms out some work to when their shop is too busy, he was $275. I had him go ahead and replace both front axles since that total was much less than the dealership wanted for only one of them! By the way, how do I know the service people make commissions, I worked for this local Chevy dealership for almost a year as a part time salesman now that I’m retired.
This happened to me at a local dealership in the southern DFW area. Terrible service even when I had an appointment. Four hour oil change and no apology for the poor service.
My car owners manual shows with oil and filter, 4.35 quarts. Dealer receipt states 5 quarts put in. Fine with me! When the engine goes ka boom! No problem with a free engine, since the dealer overfilled every time! AND, have all receipts showing the overfill each time! Bought the car new, so no issue!
@@cousinjohncarstuff4568 Was the oil level over the mark? Unless bulk oil is used, you have to charge for that opened container, what should happen is you get what is left in the container for your use. - -
I was a Parts and Service Director for 11 stores in our dealership group. My rule to all stores. If someone wanted to call me, please advise the customer that I would call within no more than 48 hours. Why 48 hours? Because most directors are extremely busy with a variety of items. Most of the time I was able to respond within the same day. Better to set expectations low, then beat those expectations. As to Emails? Same time frame. As to waits? Our policy was waits had to be in before 8 am. Our stores did all the waits and any minor issues first thing in the morning. If you wanted to wait later in the day, yes the wait was longer. Why? Most times you can't pull someone off a job. There was NO excuse for the work, not being done, none.
@@RedEye19 I'm real - - and what I said is real. I did it for 13 years until the group was sold to Penske. I then did consulting to dealerships for another 10 years. Still do a bit to some old time connections. After that I owned a bookstore and 3 cellphone/computer stores. I'm 75 now. Semi retired and started out in a gas station at 15 years old (lied about my age) College (paid for by myself going at night and days off) MBA.
What you’re saying makes sense and is entirely logical - I feel many customers have a higher expectation of “value” given their car is obviously unique to them. However, both parties should still have standards when expectations are LOW…ask any teacher of a school that, no excuse for a scenario such as no oil being put in a car of any value w that being said!
@@ryanc2927 I take it you didn't read my first post. Poor, quality, poor workmanship, not completing a job is never acceptable. I had a shop foreman that rechecked each car that went through the shop after work was completed. Plus our techs were not "Flat Rate, all were hourly. We were rated number 1 in service satisfaction in our zone on service for 10 years in a row.
Seems to me you were part of the problem, I came from the Automotive Industry, I answered all of my Corporate e-mails the same day/night, same with voicemails too! You were too comfortable and lazy.
Nothing - realize how tough it is to get techs these days especially after covid and you don't just pull a tech off a bigger job to do an oil change. That said? I'd never use a "quick oil change place" Example? The Ford dealer I use lost 3 techs to retirement and 2 from covid. That left them 3 techs (smaller dealership) it has taken them nearly 3 years to find and hire new techs. It's an industry wide problem. The need is more than 100,000 new technicians to join the workforce every year through 2026 for supply to keep up with demand, and that's extremely unlikely to happen.
@@richardwarren7492 Well, that's true, even with an appointment. Don't get me started on the quick change places. Jiffy Lube stripped the drain plug on my 2004 Highlander and put in a rubber stopper. It held, but I didn't find out until the next oil change. That was in 2013, I never went back.
@@richardwarren7492I mean yeah. They want to pay the same wages as McDonalds, but make these lube tech guys buy their own tools. Ridiculous a mechanic can’t afford to buy the cars from the manufacturer/dealer he works for.
@@richardwarren7492 20 years ago I made more money selling parts and moved on to a government job. Mechanics have seen flat rate pay cuts and poor health benefits for far too long.
Dealerships have lost the meaning of Integrity and ethics.. I hope the oil change Tech put the correct oil viscosity in. Supposed to be 0w-40 Pennzoil Ultra Platinum synthetic.
@@MisterMikeTexas hmmm for that reason alone for a Trackhawk I think I would purchase the oil and filter and bring it to a trusted shop to change since I wouldn't have the ability to do it myself. Usually my shop would charge like $15 bucks to do the service, which for me is fine. I recently changed shops for my services since for 3 years I had still taken my car back to the same place now an hour away that I had used for 15 years.. that was a little worry for me since I hate change lol.. thankfully I had great references and now have a new service shop!
@@MisterMikeTexasit would be pretty hard to fck it up since the parts department is in charge of supplying the filter/oil. Their system should automatically come up with the correct oil/filter once the vin is entered. Working in this industry I also find that the quality of service depends more on the individual tech working on the vehicle rather than the shop. Ive seen some techs pop the drain plug and only let it drain for a few minutes before reinstalling the drain plug. I personally always take the drain plug out and crack the filter loose at the very beginning and leave it draining while I do the multipoint inspection and tire rotation. Giving it a good amount of time to drain out as much old oil as possible until it becomes a very small/slow drip.
Also, speaking of wait times. Based off my personal experiences, people coming into service with coupons and prepaid maintenance definitely get a LOWER priority on the queue than paying full price customers (That's why they always say "present coupons up front".) I've literally watched as customers coming after me for oil changes got done and left before I did(when I was there before them). (This was NOT on the current Ram, just from previous experiences). Appointments really don't mean anything!
I believe the same thing had happened to me at a RAM dealership....these dealers can't sell Stellantis vehicles now and no one is using their service departments. They are slowly losing all their business. Yes, should light that dealer up to Stellantis via that survey...otherwise they won't stop their bad practices.
I do my own oil change for a few reasons. One is because you should change your oil half of what is recommended i.e. if the manufacturer recommends changing your oil at 6000 miles , change it at 3000 miles, Second I use the best synthetic oil and oil filter there is . Third I can inspect the inside of the old filter to see if there are any metal shavings etc in the oil. Also make sure the correct amount of oil is put in and nothing leaks after finishing the change.
i will never go back to a car dealership for service except for recalls and the last one told me it ready go to get in and 1 of 2 were not don the broken driver seat frame .and that 2 recalls were with a loaner car fortunately i could remove the car seat when frame they told me was there the first time so dropped seat off. but today the dealerships are part of corporations not the local business owner and IMO are guilty of RECO both sales and service
Don't trust the dealership service departments for anything. The Toyota Dealership here in Enterprise AL wants to sign a form saying they are not responsible for any work done after you, the dealership. If you can do your services yourself.
I enjoyed your video! Just subscribed. I purchased a 2015 Overland with a Hemi brand new. I had the oil changed at the dealership and the next day the jeep was smoking like crazy. They had overfilled it by 2 quarts. Now, I always check the oil before leaving. I also put a mark on the oil filter to make sure they change it.
I always check my oil after a service. If possible, I mark the oil filter to make sure it was changed as well. My 2022 Cherokee trailhawk has the oil cartridge, so all I can do is mark the plastic cover to see if it was unscrewed. Good luck with future services! Cheers!
I used to be a loyal customer of our Ford dealership. I made an appointment 3 weeks in advance of a HVAC flap repair. When I brought the car in I was told they couldn’t look at it for 5 to 7 days. Even with the appointment! I’ve found a good local mechanic and the dealership lost a good customer.
There is a reason that car guys insist you still change your oil every 3000 miles and this is a big part of it. If for some reason you were to miss an oil change or accidentally forget to change the filter. It would only have 6000 miles on it the next time you changed it.
I have a Lincoln SUV, Ford used to provide your first three oil changes for free, but now it's only one, (or so the dealer says). I was able to watch my oil being changed and I was horrified at the incompetence of the kids doing the job. I'm a senior citizen and it is not easy for me to change my own oil but I never take my cars in to have it done, I do it myself. Be sure to send your "new" oil in for an analysis to make sure you actually got full synthetic oil from the dealer, they like to put in cheap oil to save money. As a side note, this is why dealers are vehemently opposed to electric vehicles, they don't make nearly as much money selling cars as the do servicing them. They wanted $553 to change the plugs on my pickup - screw that!
Around 1999/2000 I was a tech for a chevy dealership. 30min or less or your next oil change was free. On a silverado that was hard to because we greased all the suspension fittings. Basically needed 2 people to meet the time requirements. Now it takes hours at a dealership plus they always want to upsell you something.
Did they reset the oil change reminder the first time around? Just curious how much was a “mistake” and how much is fraud. Good thing you checked. Good advice to check.
Ironically, this happened to me at a RAM dealership. I had purchased the Mopar Maintenance Package, similar to the JeepWave program. Same thing. Truck sat for the longest in the same spot. Kept checking, Never moved. I even went back and asked how much longer it was going to take. Ah..... not very much longer they replied. About 20 minutes later. VOILA, its done! HMMMM, that was quick (right, eh). So, I went along with it. Got home, crawled underneath the truck, and what do I see?????? The freaking original oil filter clearly marked "FACTORY INSTALLED". So, I'm under the assumption, they didn't change the oil either (in their 20 minutes since I last asked). Snapped a pic of the oil filter. Immediately, emailed the service manager with the pic. (I had called as well, but never returned the call....he might have been busy)......Finally emailed back, and he had no words to explain what went on. Later explanation was that the tech "didn't think oil needed to be changed since the truck only had 2,000 miles on it". WTF! But you stated on the invoice oil and filter was changed, and you billed FCA (so I only had 2 more oil changes and not 3)......Service manager told me to come back (don't know why I even bothered)... But I did go back, and told him I wanted to be standing right there when the tech changed the oil. He got another tech to do it, and I did monitor the entire change. They didn't charge the plan for it, and told me they'd do it for free one more time to make up for the hit against my plan). I simply told the service manager, it wasn't up to his tech to decide when the oil needed to be changed based off any variable he deemed. If I wanted it changed every 500 miles, its my truck, and my money I said. I think the tech got fired after all that, because the service manager was pretty furious! Never went back to that dealer again. Just goes to show you, check your service work the best you can after you leave, especially on oil changes, and tire rotations (mark the tires before you go in).
Thats why I love my CDJR Service Dept and my SRT Certified Mechanic… He knows to remove the front under cover to drain the Intercooler oil. Im MORE surprised if any CDJR Dealership doesn’t know to do that.
Another big reason to change your own Oil! You will not only save money, time and get a better and safer job done but you will get in tune with your vehicle and have a feeling of self satisfaction! Besides, who needs the risk of scratches, dents, Grease and dirt inflicted on your vehicle from the technicians 😉 Learn how to do it with a few simple tools... it's easy and on your schedule 😁
I mark my oil filter and put number s on my rims .my dealership did the same thing..I stayed in the lot and watched my truck sit outside the whole time and then I got a text saying I am finish and recommended an air filter and cabinet filter at 100 dollars each..now I change my own oil and filter with amsoil every year..I only drive less then 1 thousand miles a year
The #1 priority of auto dealerships and shops is to make money, not to fix your car. This is how business works. If they lose a customer over it, it doesn’t matter as long as they can show they made money from you somehow. Once this is learned, the bar of expectations is so low that you won’t be disappointed anymore.
I have a dash cam and it will let me know when the car is on the lift Because I could review the footage and I but chalk all my tires with a symbol and make sure they were rotated 🤔👍🏻
Life time oil changes at Wolfchase Honda and on each oil change the service writer would tell me that this is the last free oil change. We purchased 2 civics and both had lifetime oil changes. This was 2007 and we never purchased another Honda vehicle
Had the same issue at multiple Jeep dealerships with my Grand Cherokee. I don't own a Jeep anymore and just won't deal with their incompetence anymore.
by the way, I don't know how Jeep dealers handle complaints... but at my dealer(BMW), I found out that they have a 2-strike rule. 1st complaint from a customer is a 1st strike. 2nd complaint is the 2nd and 3rd strike. At that point the employee(salesman, service advisor, etc) is put on probation for 6 months. If there are no more complaints, then it resets. If there is another complaint, it's bye-bye time for the employee. In fact, if a customer answers 9 on a survey(10 being the highest and 1 being the lowest), it's also considered a strike.
A friend who runs a major department store told me when it comes to surveys 9's are zeros. Absolutely insane to me but that's the expectation corporate sets
@@firstlast--- yeah, that's exactly what they do to the employees at the BMW dealer where I bought it last years. Seems awfully unfair to treat 9 as a zero. :( (in addition to having a 20-car minimum for each salesperson each month)
I once went to my new car dealer with an appointment in the am, checked in saw the service advisor then went to the waiting room fell asleep. When i woke 2 hours after,I checked the screen ..they had a service screen i saw my car wasn’t listed. Turns out they never put my car in the computer and they never did anything with it, they apologized and the car was ready 6 hours later.
I bought a 2002 HD2500 and let the dealer do the maintenance for the first 10 years, then I started doing my own service work. The first time I changed the oil and lubed the truck, I noticed the skid plate (that has to be removed for access to grease the truck) still had the yellow installation marks on the bolts so that skid plate had never been removed before. Essentially my truck had not been greased in 10 years! Worse yet, my diesel truck had never had a fuel filter changed during those dealer services. I’d simply tell the service advisor to do whatever the truck requires to match the mileage but he never changed the fuel filter that should be changed every other LOF service. What a fricken ripoff..
This dude in high school who thought he knew it all got his first mechanic job at a Mobil oil change shop... A brand new Lexus in 96 came in for an oil change, he did everything correctly except replace the oil plug...! All the new oil ran straight through the engine and into the pit...!! The engine lasted less than three miles...!!! Always check your oil after an oil change...!!!
I own a 2014 Town & Country purchased new with the no longer available Chrysler Lifetime Maximum Warranty. So far $16,000+ in warranty work. I’ve followed all maintenance and service activity at the same local dealerships. There have been a few service department screw ups over the past ten years. I tell the truth on the after service surveys, but get no dealer response. The last oil change the service advisor said the oil pan has “rusty nuts” and should be replaced. $600. I do have a trusted independent repair shop which I use for my wife’s car. When the LMW warranty ends I’ll use them for future work. The Lifetime Maximum Warranty ends when the repair cost exceeds the value of the vehicle. I worked at a Jaguar-Land Rover dealership ten years ago. A mechanic did fail to put oil in a customers car after the drain and filter replacement. The owner had the engine replaced and offered the mechanic “pay for the engine or be fired”. The mechanic quit. Based on conversations with people who have relatives in the business, the service department makes the dealer money, selling new cars is secondary.
These dealerships don't care. I got the "3 Free oil changes" from dealership when I bought my Ford F150 in 2019. Did like you called setup appointment. Spent 2 1/2 waiting was told it was done. Went out and checked oil. Was never changed. Went back in, they played the same game. Oh were sorry someone sent out wrong paperwork. They took it in, and I watched them change it. Never will I return again. I do my own oil changes normally and it was dead of winter so I figured I would just have them do it. Never again, wasn't worth the headache.. All these dealerships care about is selling you the car or truck and any "free" oil change or " free repair" never is done right, if at all because they don't make any money off you. And most mechanics at these dealerships don't want to work on warranty work or discounted work since it pays them at a lower rate then they normally make.
I took my wife’s Explorer st to our local dealership to have the downpipes swapped with some fun ones. They had told me about 4 hours of labor which is about right. So I’m sitting there with my two kids, at around 4 hours they tell me your cars almost completed. Another hour goes by and I flag someone down and they said oh they were having a holiday party and the tech is the one serving the food he’ll be back in another hour to finish. So after about 6.5 hours they say here’s your car pay at the counter. These jack asses attempted to charge me an extra 2.5 hours of Labor so 6.5 hours total. I threw a fit and told the manager strait up I am not paying for your employees to take a lunch break. He spoke with the employee and confirmed he was out for 2 hours doing their company party. So they finally fixed my invoice. It had a check engine light and was running weird, I crawled under when I got home and plug in my passenger rear o2 sensor that they forgot to plug back in. Then had to go back to the dealer so they could reset the emission CEL from it.
What does your dealer charge for an oil change ( full synthetic ? ) on your ^HigH^ performance Jeep model ?!? That large displacement HEMI we would estimate requires at least 7-8 quarts ? Many Thanks Yo ! 💸💸🔍
Bro I'm in the same boat. We bought my wifes 2022 palisade in Oct of 21'. The dealer wants to change the oil every 7,500 mi. The owner's manuel says 5,000. Plus every time we take it there they hit us with a fat bill. It's a dirty trick because if you change your own oil it voids the warranty. Plus never let them wash it. They destroyed the clear coat and now the car needs paint correction.
I used to o live by a quick lube place. Ive seen them not put oil in or double and tripple dill them. I couldnt tell you how many cehicles drove in but left on a tow truck. Thosevolaces have to be insured by corporate.
Dealerships have gone way down hill. I had a similar experience with a Dodge/Jeep dealer outside of Buffalo, NY. They actually broke a part doing a routine fluid change, tied up my truck for 2 days and charged me for the replacement part on a truck with 28K and 10 days out of the 3 year warranty. Chrysler Corp was absolutely no help either.
same kind of treatment at my local Mazda dealer. they always took a rival Mazda oil change coupon, free car wash, etc. last time I went, they put the wrong mileage on the receipt, which caused a problem with carfax! That took 2 weeks to fix, in addition, they would not honor the rival coupon, told me to go to the other dealer, did not give me a car wash (broken machine!), and was told to call the service manager if I was not happy. I did, and of course no one called back, so I complained to Mazda corporate twice and got a $100 coupon from them. I went to the other dealer and they only charged me $80 for the oil change, but would not refund me the $20 from the coupon (our manager is not here to approve this!). As long as its under warranty I will use the dealer. Lots of experiences like this. you need to check everything all the time
I inherited a Chrysler from my Aunt & Uncle very low miles impeccable service record & receipts - went to dealer had all fluids changed belts hoses , trans fluid & filter . 30 days later check engine light goes on - transmission code . took it to a very reliable trans shop and found out that the transmission had been very likely sabotaged with a graphite like powder of some sort . So much for dealers.
Former GM automotive Tech here. This seems to be happening more and more lately. I don't know who's working at the dealerships or what's going on. I experienced the same thing on my 2023 Tacoma, and then my 2022 CRV had a screw snapped off to the engine sheild. They never even attempted to get it off. They just reset the light and put it outside. I found the oil low and dirty. These techs are all payed a "flat rate" they will do all they can to make more money.. Even if it means neglecting your vehicle.
My Jeep dealer sends me a video of them checking everything out on my Jeep and doing the service. I just got a window regulator replaced and the video of the work was great.
I bet they had time to reset your oil meter to 100% the 1st time around... Did they bother to torque the lug nuts?? That's why they are called "Stealerships"
They did not reset the oil life because they never even touched the car the first time, just gave me the paperwork saying it was done. I told them to torque the lug nuts but, who knows.
@@VAFZone resetting the oil meter and doing nothing would have been crazy. Uneven torque is a huge contributor to warped rotors (fyi). Great public service info vid!!!!
Beechmont VW Cincinnati- prepaid 10 oil change tire rotations- let them replace wipers and everything because it was under warranty. A few months ago my daughter got a flat- I drove out to change the tire for her, and discovered a cross-threaded lug nut. They refused to take accountability, despite being the ONLY ones to remove the tire….Tried to charge me $500 to fix it. I negotiated down to $200, which is still a total ripoff. Everyone should share their stealership stories here.
I normally do the oil changes . But we also had the "Jeep Wave". So we took it to the dealer. A few days later, the wife was leaving for work and I see a oil streak going down the driveway. Crawled under and the freaking filter was loose! So the next oil change I did myself. Of course, they over torque the drain bolt.
This is everywhere anymore. Thats why i attempt all repairs to anything myself. Spend a day on TH-cam doing a deep dive into whatever your planning on doing, then get it done. Plus, you learn a new skill and have a great sense of satisfaction.
About 35 years ago I was standing watching the oil being changed on my Cadillac. I see the kid go in and start it and realized I never saw him put oil in! Fortunately I WAS standing there and yelled out. It only ran for maybe 5 seconds. That wasn’t long enough to hurt anything but I did have management write on the receipt what happened. If I would’ve drove away that would have been it.
I check the oil level and color before taking any vehicle in for oil changes, then, check after the oil change, people are always trying to get over on people (basically, taking advantage of people)
Last couple cars. I asked what’s the value of the oil changes…..and then get that value off the car….they usually do it. I never get dealer service. Big fan of my own wrenches
Same type of experiences and negligence from BMW in Michigan as well. I service my redeye myself and I'm at the mercy of BMW for warranty work... Dealers are terrible now a days.
Your first mistake was buying a service agreement. They’re not free and the cost is just baked into your lease to keep you coming back to the dealership. Dealerships/quick lubes use young entry lvl techs to do quick lane services oil changes/ tire rotations and pay them terrible wages so they’re constantly overworked and rushed which causes them to make a lot of mistakes. If you care about your vehicles find a small independent shop with a good rep to get service and only use dealerships for warranty repairs, and never use quick lubes for anything.
Not the brightest bulbs that work at these places. My next door neighbor is the service manager at my local AAA shop. He takes my cars in for me. Luckily for me, i get "great" bills back. And all it takes is inviting him over for a few beers and a bbq every now and then.
That’s terrible but is happening more frequently. New customers are coming to us for a second opinion after large estimates from dealerships . Last from Mercedes to replace a transmission on a 2018 C class because the gear would not shift at all. Got our tow truck to pick it up and bring it in. Had a weak battery code with very low voltage. Guess what? After replacing the battery (needed 2) no more shifting issues! Saved her at least 5k. It’s just a matter of time where those places scamming people making money real quick short term catch on and never come back. Voltech Auto in northern VA by Dulles airport is where to go if you are in the area. They also have better prices on tires than any online store and even Costco and nearby Walmart!
I used to work at a dealership and some other Firestone and local businesses and the practices are somewhat jenky to say the least, I always as an advisor checked oil and other things to make sure this doesn’t happen.
I'm in New York and I have a Chrysler I've had a lot of problems lately with the dealerships I don't go anymore I do everything myself. Disappointing. I've also had a really major problems with the Toyota dealership.
Thank you for the dealer service video, i fully understand your frustration with car serviceing these days, Yes i always check that my car has been serviced correctly when i arrive home 👍 Au
I usually just look at my dashcam. It shows me if they opened the hood and poured new oil in... and/or rotated and checked the balance of tires. :) Although I recently found out that it wasn't necessary. My dealer's techs always take pictures of what they are doing and send the pictures to customers. (including the usual picture of my cabin air filter which they will gladly change for $60) :)
I work for a ford dealer, we have one of the highest rated dealerships in nation, our job is to keep the vehicle in good shape and running and spotting anything leaks etc. Im sorry you experienced this from a dodge dealership. I condemn this type of fraud
Dealerships......Knoxville ram dealer took 4 days to do a brake job on the back of my promaster.....Excuse after excuse why its not done. We need to order this part then next day order that part, etc. what a joke. 11 hours from home...could'nt do much about it.
I never take my car to dealerships for repairs or maintenance. I will give you a story. We have an 07 Honda Accord that the starter went bad, I replaced myself. The starter was $100.00 and it took me about 45 min to do it. Granted I have been working on cars and motorcycles since I was 12. So we had a recall for an air bag on the Honda and I ,for grins, said I was having starter problems and how much to replace it. The quote was $1700.00 . I said I did it for $100 and showed the rep a photo of the receipt and the pics I took as I did the job. Anyone can learn to work on their car. I did.
Unfortunately, newer vehicles are the mercy of them, as with so many sensors and specific equipment needed to service them, I realized a few years ago that newer is not better. I picked up a jeep patriot manual transmission, and although it needed a few things, I able to service it as well as older jk Jeep , with manual transmission , these two are good and I'm able to not depend on Dealerships, my opinion don't by new
What people don’t understand is sales department and service department is two different things! Might be under the same roof, but they definitely don’t care for each other🤷♂️ My best advice people learn how to do your own maintenance and don’t rely on anyone !
This is exactly why I do my own oil changes, cheaper, use the correct oil, and you know exactly what you’re putting into your engine. Those dealers use bulk cheap oil!!!
exactly joey, i do all my oil changes and tranny service myself.
100000 TRACKHAWK What A Disgrace 😮
Amen. It’s been over a decade since I’ve let anyone change my oil.
But they will screw with you for the bill where you bought the oil.. Sounds like you are at my Toyota dealer. Mark your tires and see what happens.Done it several times.
thing is on newer vehicles like his trackhawk it will void warranty
That's Why It's Free😮
It’s two to three oil changes! Not a great cost, I got two oil changes and tire rotation with my 2023 Accord. After that back to my mechanic.
I never ever went back for any of my free oil changes. I know better at my age
While your car is under warranty you should have the minimum service requirements done at the dealer. If you have no proof the car was serviced...you're a DIYer... or you have a third party do the work, you have will any warranty claims disputed or denied.
Free oil change is the biggest waste of a coupon/discount (hell, call it a scam if you want) in the book. I can’t even believe places like jiffy lube and the $90 oil change still exist! I’d honestly choose wal mart to do my oil changes, at least it’s priced right, with that being said!
@@MrSloikaman you’re nuts 😂. That’s like saying a car needs a new tire rotation DONE AT “discount tire”…as they try to sell you four brand new tires and WONT rotate because they say it’s unsafe to the transmission! a mechanic would simply rotate them for you not try to sell a higher priced product w a side of witchcraft folk magic.
@@ryanc2927 Am I nuts? Maybe. Tell you what, buy a new car and do the oil changes yourself from new. If that car has an engine related problem while under warranty try and get warranty service without proof of maintenance.
@@MrSloikathat's why you save all receipts for parts used for the service. As long as you use the same grade of oil the manufacturer recommends and even use the OEM filter, they can't touch you
Classic Tip #1. The head techs are not changing oil, that's rookie territory, so expect chaos. After verifying that oil is in the engine, start the engine and check the oil filter for leaks due to double gaskets from leaving the old one in place. Always take the time to check oil filter and drain plug after any dealership service.
This is why I do all my services myself, specifically with the Stellantis vehicles, I trust them least out of any dealership network. I know it's being done correctly, with care, using the right oils and filters. My Ram Rebel has never been back to the dealer in the last 4 years since I purchased it.
Same here, I had 2 similar experiences at Honda and Toyota Dealerships, since then I change oil myself.
Your first mistake was perceiving the service advisor as a "nice guy".
I always check the oil right after the oil change. One time I discovered that the dip sticks is missing and one time I discover that the radiator cap is not put back in place. In your case, you should ask who works on your car and talk to that person. ask him who give him the idea not to perform the service. The service manager may not know what's going on back in the working area. American car qualities are going down and services are also going down.
Thank you for this video. A definite wake-up call on double checking oil changes and tire rotations. I’ll definitely be doing this from now on!
When people screw you over, you do as much as you can to punish the people involved. If you don't, you are allowing them to continue to do it to the next person. You become a part of the problem.
Walmart held me up for 3 hours
On tire change. I was the only
Appointment in the book. I called for a CSM and explained
The situation. She reduced the
Cost of my new tires by 50
Percent.
About 25 years ago I had an oil change on my 86 Prelude at Walmart 🤫. I stopped on the side of the road within a few minutes of leaving and I noticed they didn’t replace the oil cap on the engine so there was a bit of oil sprayed under the hood. Went right back there and got a sorry and a free oil change for next time,we’ll next time never came. I do all my own work on my cars now and if I forget the oil cap or to add oil,that’s all on me😬
I even had a electric lift installed in my shop so I don't have to crawl under the vehicle!! Always changed own oil!!
How's this for a dealer rip off? Several years back, i took my 2000 VW Jetta Turbo DIesel to my VW dealer in Knoville Tn for a warranty repair. The timing belt tensioner was bad, and it was a warranty fix. While they had it apart, i told them to replace the timing belt and water pump. I was close to 30K and suggested belt replacement was 60K.
They charged me nearly $500 above the warranty for what they did.
This is where it gets good. Several years later and 60K more miles, I had my mechanic replace the belt again. When he took the old belt off, he called me in and showed me the almost shredded belt showing a 1999 date code. The dealer charged me but never replaced anything but the idler pully. The waterpump was original, too.
Talk about a Stealership.
Wow! Inexcusable...they have no ethics!
I had a Honda Civic with 100k mile timing belt replacement interval. I took it to an independent shop at around 100k to replace timing belt. At 150k it broke and destroyed my engine. I always wondered if the first shop never actually replaced it, but I'll never know since I didn't question it at the time and thought of it years later.
I go to Valvoline, because I sit in the car while the oil is changed, and I can see if they break or forget to check or do something. I also change the oil every 3K, it may cost a little more over time, but it’s a lot less than rebuilding an engine or replacing the vehicle.
Always change oil with it warm
The local Chevy dealer took 2 hours to change my oil and rotate my tires recently. I was the 2nd customer in line when they opened for business that day! They blamed it on a new guy being late for work and being too thorough in checking everything on the vehicle. I haven’t thought to check behind them but will start now. Thanks!
Stelantis has lost me as a customer. Since 2012, I’ve owned so many Challengers and Charger (variations of SRT8s, 392s, hellcats) that I’ve lost count. Add to that a JGC and Wrangler…..you might say I’m a MOPAR guy!!! Or I was….
My family now has grown to 7 people. It was time for me to give us my Charger and look into a big hauler. Our options were obviously the big 3……Grand Wagoneer, Navigator and Tahoe/Yukon/Escalade. At the end of the day, I decided that if I had to spend an absurd amount of money into a vehicle, I would try to upgrade on the dealership experience as well. I was sick and tired of the years of sleaze ball Dodge dealers. Total incompetence and having to always double check work done…..like I was paranoid.
I said no more…..ended up with an Escalade instead of the Grand Wagoneer SIII.
Fuck Dodge!
Sad to hear what Stellantis has done to the Mopar brands. Can't go wrong with a Caddy!
I don’t know why everyone thinks it’s MOPAR,that’s a name for OEM parts for Chrysler vehicles.
@@Whateva67MOPAR, Bowtie, Blue Oval. 😊
Dealership service departments work on commissions just like salesmen. The service writer/advisor get commission for each one he handles, the oil change tech or mechanic, depending on what you need, get a commission. This is why dealership service prices are so much higher than anywhere else.
I needed a front right axel replaced on my 2013 GM 2500hd, the local Chevy dealer quoted me almost $750. I called a small auto shop in town that the local Chevy dealer farms out some work to when their shop is too busy, he was $275. I had him go ahead and replace both front axles since that total was much less than the dealership wanted for only one of them!
By the way, how do I know the service people make commissions, I worked for this local Chevy dealership for almost a year as a part time salesman now that I’m retired.
This happened to me at a local dealership in the southern DFW area. Terrible service even when I had an appointment. Four hour oil change and no apology for the poor service.
My car owners manual shows with oil and filter, 4.35 quarts. Dealer receipt states 5 quarts put in. Fine with me! When the engine goes ka boom! No problem with a free engine, since the dealer overfilled every time! AND, have all receipts showing the overfill each time! Bought the car new, so no issue!
@@cousinjohncarstuff4568 Was the oil level over the mark? Unless bulk oil is used, you have to charge for that opened container, what should happen is you get what is left in the container for your use. - -
You were smart to check, and thats always good advice. I hope you find a new service center, because they don't deserve your business.
Thanks Brian!
I was a Parts and Service Director for 11 stores in our dealership group. My rule to all stores. If someone wanted to call me, please advise the customer that I would call within no more than 48 hours. Why 48 hours? Because most directors are extremely busy with a variety of items. Most of the time I was able to respond within the same day. Better to set expectations low, then beat those expectations. As to Emails? Same time frame. As to waits? Our policy was waits had to be in before 8 am. Our stores did all the waits and any minor issues first thing in the morning. If you wanted to wait later in the day, yes the wait was longer. Why? Most times you can't pull someone off a job. There was NO excuse for the work, not being done, none.
You can’t be real.
@@RedEye19 I'm real - - and what I said is real. I did it for 13 years until the group was sold to Penske. I then did consulting to dealerships for another 10 years. Still do a bit to some old time connections.
After that I owned a bookstore and 3 cellphone/computer stores.
I'm 75 now. Semi retired and started out in a gas station at 15 years old (lied about my age) College (paid for by myself going at night and days off) MBA.
What you’re saying makes sense and is entirely logical - I feel many customers have a higher expectation of “value” given their car is obviously unique to them. However, both parties should still have standards when expectations are LOW…ask any teacher of a school that, no excuse for a scenario such as no oil being put in a car of any value w that being said!
@@ryanc2927 I take it you didn't read my first post. Poor, quality, poor workmanship, not completing a job is never acceptable. I had a shop foreman that rechecked each car that went through the shop after work was completed. Plus our techs were not "Flat Rate, all were hourly. We were rated number 1 in service satisfaction in our zone on service for 10 years in a row.
Seems to me you were part of the problem, I came from the Automotive Industry, I answered all of my Corporate e-mails the same day/night, same with voicemails too! You were too comfortable and lazy.
How do you know if the put full synthetic in when you pay for it? You dont . This is why I do my own.
My local Ford dealer now wants me to leave my car all day for an oil change. What's wrong with this picture.
Nothing - realize how tough it is to get techs these days especially after covid and you don't just pull a tech off a bigger job to do an oil change. That said? I'd never use a "quick oil change place" Example? The Ford dealer I use lost 3 techs to retirement and 2 from covid. That left them 3 techs (smaller dealership) it has taken them nearly 3 years to find and hire new techs. It's an industry wide problem.
The need is more than 100,000 new technicians to join the workforce every year through 2026 for supply to keep up with demand, and that's extremely unlikely to happen.
@@richardwarren7492 Well, that's true, even with an appointment.
Don't get me started on the quick change places. Jiffy Lube stripped the drain plug on my 2004 Highlander and put in a rubber stopper. It held, but I didn't find out until the next oil change. That was in 2013, I never went back.
@@richardwarren7492I mean yeah. They want to pay the same wages as McDonalds, but make these lube tech guys buy their own tools. Ridiculous a mechanic can’t afford to buy the cars from the manufacturer/dealer he works for.
@@richardwarren7492 20 years ago I made more money selling parts and moved on to a government job. Mechanics have seen flat rate pay cuts and poor health benefits for far too long.
@@richardwarren7492 Yup, no one wants to be a tech these days. The bar to enter the trade is just too high and not worth the effort.
This happens alot...I caught our Chevrolet dealer doing the same thing.
I had the same thing happen to me on my TRX and no call back from the Manger
Dealerships have lost the meaning of Integrity and ethics.. I hope the oil change Tech put the correct oil viscosity in. Supposed to be 0w-40 Pennzoil Ultra Platinum synthetic.
Possibly because they never had any?
@@MisterMikeTexas hmmm for that reason alone for a Trackhawk I think I would purchase the oil and filter and bring it to a trusted shop to change since I wouldn't have the ability to do it myself. Usually my shop would charge like $15 bucks to do the service, which for me is fine. I recently changed shops for my services since for 3 years I had still taken my car back to the same place now an hour away that I had used for 15 years.. that was a little worry for me since I hate change lol.. thankfully I had great references and now have a new service shop!
@@MisterMikeTexasit would be pretty hard to fck it up since the parts department is in charge of supplying the filter/oil. Their system should automatically come up with the correct oil/filter once the vin is entered. Working in this industry I also find that the quality of service depends more on the individual tech working on the vehicle rather than the shop. Ive seen some techs pop the drain plug and only let it drain for a few minutes before reinstalling the drain plug. I personally always take the drain plug out and crack the filter loose at the very beginning and leave it draining while I do the multipoint inspection and tire rotation. Giving it a good amount of time to drain out as much old oil as possible until it becomes a very small/slow drip.
Good for you@@randshelton9588
Also, speaking of wait times. Based off my personal experiences, people coming into service with coupons and prepaid maintenance definitely get a LOWER priority on the queue than paying full price customers (That's why they always say "present coupons up front".) I've literally watched as customers coming after me for oil changes got done and left before I did(when I was there before them). (This was NOT on the current Ram, just from previous experiences). Appointments really don't mean anything!
I believe the same thing had happened to me at a RAM dealership....these dealers can't sell Stellantis vehicles now and no one is using their service departments. They are slowly losing all their business. Yes, should light that dealer up to Stellantis via that survey...otherwise they won't stop their bad practices.
I do my own oil change for a few reasons. One is because you should change your oil half of what is recommended i.e. if the manufacturer recommends changing your oil at 6000 miles , change it at 3000 miles, Second I use the best synthetic oil and oil filter there is . Third I can inspect the inside of the old filter to see if there are any metal shavings etc in the oil. Also make sure the correct amount of oil is put in and nothing leaks after finishing the change.
i will never go back to a car dealership for service except for recalls and the last one told me it ready go to get in and 1 of 2 were not don the broken driver seat frame .and that 2 recalls were with a loaner car fortunately i could remove the car seat when frame they told me was there the first time
so dropped seat off. but today the dealerships are part of corporations not the local business owner and IMO are guilty of RECO both sales and service
Don't trust the dealership service departments for anything. The Toyota Dealership here in Enterprise AL wants to sign a form saying they are not responsible for any work done after you, the dealership. If you can do your services yourself.
I enjoyed your video! Just subscribed. I purchased a 2015 Overland with a Hemi brand new. I had the oil changed at the dealership and the next day the jeep was smoking like crazy. They had overfilled it by 2 quarts. Now, I always check the oil before leaving. I also put a mark on the oil filter to make sure they change it.
I always check my oil after a service. If possible, I mark the oil filter to make sure it was changed as well. My 2022 Cherokee trailhawk has the oil cartridge, so all I can do is mark the plastic cover to see if it was unscrewed. Good luck with future services! Cheers!
I used to be a loyal customer of our Ford dealership. I made an appointment 3 weeks in advance of a HVAC flap repair. When I brought the car in I was told they couldn’t look at it for 5 to 7 days. Even with the appointment! I’ve found a good local mechanic and the dealership lost a good customer.
There is a reason that car guys insist you still change your oil every 3000 miles and this is a big part of it. If for some reason you were to miss an oil change or accidentally forget to change the filter. It would only have 6000 miles on it the next time you changed it.
I have a Lincoln SUV, Ford used to provide your first three oil changes for free, but now it's only one, (or so the dealer says). I was able to watch my oil being changed and I was horrified at the incompetence of the kids doing the job. I'm a senior citizen and it is not easy for me to change my own oil but I never take my cars in to have it done, I do it myself. Be sure to send your "new" oil in for an analysis to make sure you actually got full synthetic oil from the dealer, they like to put in cheap oil to save money.
As a side note, this is why dealers are vehemently opposed to electric vehicles, they don't make nearly as much money selling cars as the do servicing them. They wanted $553 to change the plugs on my pickup - screw that!
Thanks a lot for sharing your experience sir, that's eye opening.from now on ill make sure to check oil as well after service.
Around 1999/2000 I was a tech for a chevy dealership. 30min or less or your next oil change was free. On a silverado that was hard to because we greased all the suspension fittings. Basically needed 2 people to meet the time requirements. Now it takes hours at a dealership plus they always want to upsell you something.
So, you signed the paperwork, before you checked?
Did they reset the oil change reminder the first time around? Just curious how much was a “mistake” and how much is fraud. Good thing you checked. Good advice to check.
No, they never touched the car the first time. That's why I can't be sure if it was fraud or total incompetence. Both are inexcusable!
Ironically, this happened to me at a RAM dealership. I had purchased the Mopar Maintenance Package, similar to the JeepWave program. Same thing. Truck sat for the longest in the same spot. Kept checking, Never moved. I even went back and asked how much longer it was going to take. Ah..... not very much longer they replied. About 20 minutes later. VOILA, its done! HMMMM, that was quick (right, eh). So, I went along with it. Got home, crawled underneath the truck, and what do I see?????? The freaking original oil filter clearly marked "FACTORY INSTALLED". So, I'm under the assumption, they didn't change the oil either (in their 20 minutes since I last asked). Snapped a pic of the oil filter. Immediately, emailed the service manager with the pic. (I had called as well, but never returned the call....he might have been busy)......Finally emailed back, and he had no words to explain what went on. Later explanation was that the tech "didn't think oil needed to be changed since the truck only had 2,000 miles on it". WTF! But you stated on the invoice oil and filter was changed, and you billed FCA (so I only had 2 more oil changes and not 3)......Service manager told me to come back (don't know why I even bothered)... But I did go back, and told him I wanted to be standing right there when the tech changed the oil. He got another tech to do it, and I did monitor the entire change. They didn't charge the plan for it, and told me they'd do it for free one more time to make up for the hit against my plan). I simply told the service manager, it wasn't up to his tech to decide when the oil needed to be changed based off any variable he deemed. If I wanted it changed every 500 miles, its my truck, and my money I said. I think the tech got fired after all that, because the service manager was pretty furious! Never went back to that dealer again. Just goes to show you, check your service work the best you can after you leave, especially on oil changes, and tire rotations (mark the tires before you go in).
Thats why I love my CDJR Service Dept and my SRT Certified Mechanic… He knows to remove the front under cover to drain the Intercooler oil. Im MORE surprised if any CDJR Dealership doesn’t know to do that.
Another big reason to change your own Oil!
You will not only save money, time and get a better and safer job done but you will get in tune with your vehicle and have a feeling of self satisfaction!
Besides, who needs the risk of scratches, dents, Grease and dirt inflicted on your vehicle from the technicians 😉
Learn how to do it with a few simple tools... it's easy and on your schedule 😁
I mark my oil filter and put number s on my rims .my dealership did the same thing..I stayed in the lot and watched my truck sit outside the whole time and then I got a text saying I am finish and recommended an air filter and cabinet filter at 100 dollars each..now I change my own oil and filter with amsoil every year..I only drive less then 1 thousand miles a year
You didn’t name the dealership!
Hey Clarence, the dealer is in Northern Virginia. I'd be glad to email you the dealers name if you're interested.
The #1 priority of auto dealerships and shops is to make money, not to fix your car. This is how business works.
If they lose a customer over it, it doesn’t matter as long as they can show they made money from you somehow.
Once this is learned, the bar of expectations is so low that you won’t be disappointed anymore.
This is why I service my own vehicle because of reasons like this. Plus you can learn a lot by doing it yourself
I have a dash cam and it will let me know when the car is on the lift Because I could review the footage and I but chalk all my tires with a symbol and make sure they were rotated 🤔👍🏻
I took my Explorer in for an oil change, and when it came out, they had unplugged my dash cam. I was not impressed.
I hate the dealer. Stories like these is why !
I haven't set foot in a dealership service dept since 1990. Been doing my own oil changes since 1974.
Life time oil changes at Wolfchase Honda and on each oil change the service writer would tell me that this is the last free oil change. We purchased 2 civics and both had lifetime oil changes. This was 2007 and we never purchased another Honda vehicle
Had the same issue at multiple Jeep dealerships with my Grand Cherokee. I don't own a Jeep anymore and just won't deal with their incompetence anymore.
by the way, I don't know how Jeep dealers handle complaints... but at my dealer(BMW), I found out that they have a 2-strike rule. 1st complaint from a customer is a 1st strike. 2nd complaint is the 2nd and 3rd strike. At that point the employee(salesman, service advisor, etc) is put on probation for 6 months. If there are no more complaints, then it resets. If there is another complaint, it's bye-bye time for the employee. In fact, if a customer answers 9 on a survey(10 being the highest and 1 being the lowest), it's also considered a strike.
A friend who runs a major department store told me when it comes to surveys 9's are zeros. Absolutely insane to me but that's the expectation corporate sets
@@firstlast--- yeah, that's exactly what they do to the employees at the BMW dealer where I bought it last years. Seems awfully unfair to treat 9 as a zero. :( (in addition to having a 20-car minimum for each salesperson each month)
I once went to my new car dealer with an appointment in the am, checked in saw the service advisor then went to the waiting room fell asleep. When i woke 2 hours after,I checked the screen ..they had a service screen i saw my car wasn’t listed. Turns out they never put my car in the computer and they never did anything with it, they apologized and the car was ready 6 hours later.
I bought a 2002 HD2500 and let the dealer do the maintenance for the first 10 years, then I started doing my own service work. The first time I changed the oil and lubed the truck, I noticed the skid plate (that has to be removed for access to grease the truck) still had the yellow installation marks on the bolts so that skid plate had never been removed before. Essentially my truck had not been greased in 10 years! Worse yet, my diesel truck had never had a fuel filter changed during those dealer services. I’d simply tell the service advisor to do whatever the truck requires to match the mileage but he never changed the fuel filter that should be changed every other LOF service. What a fricken ripoff..
Wow!
This dude in high school who thought he knew it all got his first mechanic job at a Mobil oil change shop... A brand new Lexus in 96 came in for an oil change, he did everything correctly except replace the oil plug...! All the new oil ran straight through the engine and into the pit...!! The engine lasted less than three miles...!!! Always check your oil after an oil change...!!!
Please tell us you're not returning for your other "free" oil changes.
Niiice Trackhawk!!
Subscribed, my friend.
🇺🇸 👍🏾
Was there a new sticker and oil change monitor reset?
No, they never touched the car
I own a 2014 Town & Country purchased new with the no longer available Chrysler Lifetime Maximum Warranty. So far $16,000+ in warranty work.
I’ve followed all maintenance and service activity at the same local dealerships. There have been a few service department screw ups over the past ten years. I tell the truth on the after service surveys, but get no dealer response. The last oil change the service advisor said the oil pan has “rusty nuts” and should be replaced. $600. I do have a trusted independent repair shop which I use for my wife’s car. When the LMW warranty ends I’ll use them for future work. The Lifetime Maximum Warranty ends when the repair cost exceeds the value of the vehicle.
I worked at a Jaguar-Land Rover dealership ten years ago. A mechanic did fail to put oil in a customers car after the drain and filter replacement.
The owner had the engine replaced and offered the mechanic “pay for the engine or be fired”. The mechanic quit.
Based on conversations with people who have relatives in the business, the service department makes the dealer money, selling new cars is secondary.
These dealerships don't care. I got the "3 Free oil changes" from dealership when I bought my Ford F150 in 2019. Did like you called setup appointment. Spent 2 1/2 waiting was told it was done. Went out and checked oil. Was never changed. Went back in, they played the same game. Oh were sorry someone sent out wrong paperwork. They took it in, and I watched them change it. Never will I return again. I do my own oil changes normally and it was dead of winter so I figured I would just have them do it. Never again, wasn't worth the headache.. All these dealerships care about is selling you the car or truck and any "free" oil change or " free repair" never is done right, if at all because they don't make any money off you. And most mechanics at these dealerships don't want to work on warranty work or discounted work since it pays them at a lower rate then they normally make.
This happens too often- it's a shame.
I took my wife’s Explorer st to our local dealership to have the downpipes swapped with some fun ones. They had told me about 4 hours of labor which is about right. So I’m sitting there with my two kids, at around 4 hours they tell me your cars almost completed. Another hour goes by and I flag someone down and they said oh they were having a holiday party and the tech is the one serving the food he’ll be back in another hour to finish. So after about 6.5 hours they say here’s your car pay at the counter. These jack asses attempted to charge me an extra 2.5 hours of Labor so 6.5 hours total. I threw a fit and told the manager strait up I am not paying for your employees to take a lunch break. He spoke with the employee and confirmed he was out for 2 hours doing their company party. So they finally fixed my invoice. It had a check engine light and was running weird, I crawled under when I got home and plug in my passenger rear o2 sensor that they forgot to plug back in. Then had to go back to the dealer so they could reset the emission CEL from it.
Wow!
What does your dealer charge for an oil change ( full synthetic ? ) on your ^HigH^ performance Jeep model ?!? That large displacement HEMI we would estimate requires at least 7-8 quarts ? Many Thanks Yo ! 💸💸🔍
Bro I'm in the same boat. We bought my wifes 2022 palisade in Oct of 21'. The dealer wants to change the oil every 7,500 mi. The owner's manuel says 5,000. Plus every time we take it there they hit us with a fat bill. It's a dirty trick because if you change your own oil it voids the warranty. Plus never let them wash it. They destroyed the clear coat and now the car needs paint correction.
Changing your own oil does not void the warranty as long as you keep your receipts. If the dealer told you that he’s lying and knows it.
I used to o live by a quick lube place. Ive seen them not put oil in or double and tripple dill them. I couldnt tell you how many cehicles drove in but left on a tow truck. Thosevolaces have to be insured by corporate.
Dealerships have gone way down hill. I had a similar experience with a Dodge/Jeep dealer outside of Buffalo, NY. They actually broke a part doing a routine fluid change, tied up my truck for 2 days and charged me for the replacement part on a truck with 28K and 10 days out of the 3 year warranty. Chrysler Corp was absolutely no help either.
same kind of treatment at my local Mazda dealer. they always took a rival Mazda oil change coupon, free car wash, etc. last time I went, they put the wrong mileage on the receipt, which caused a problem with carfax! That took 2 weeks to fix, in addition, they would not honor the rival coupon, told me to go to the other dealer, did not give me a car wash (broken machine!), and was told to call the service manager if I was not happy. I did, and of course no one called back, so I complained to Mazda corporate twice and got a $100 coupon from them. I went to the other dealer and they only charged me $80 for the oil change, but would not refund me the $20 from the coupon (our manager is not here to approve this!). As long as its under warranty I will use the dealer. Lots of experiences like this. you need to check everything all the time
I inherited a Chrysler from my Aunt & Uncle very low miles impeccable service record & receipts - went to dealer had all fluids changed belts hoses , trans fluid & filter . 30 days later check engine light goes on - transmission code . took it to a very reliable trans shop and found out that the transmission had been very likely sabotaged with a graphite like powder of some sort . So much for dealers.
Wow!
Former GM automotive Tech here. This seems to be happening more and more lately. I don't know who's working at the dealerships or what's going on. I experienced the same thing on my 2023 Tacoma, and then my 2022 CRV had a screw snapped off to the engine sheild. They never even attempted to get it off. They just reset the light and put it outside. I found the oil low and dirty. These techs are all payed a "flat rate" they will do all they can to make more money.. Even if it means neglecting your vehicle.
Sad part is they all do it. I had nothing but trouble with my ford dealership.
My Jeep dealer sends me a video of them checking everything out on my Jeep and doing the service. I just got a window regulator replaced and the video of the work was great.
Did dealer reset oil reminder
No, they never touched the car the first time.
I bet they had time to reset your oil meter to 100% the 1st time around... Did they bother to torque the lug nuts?? That's why they are called "Stealerships"
They did not reset the oil life because they never even touched the car the first time, just gave me the paperwork saying it was done. I told them to torque the lug nuts but, who knows.
@@VAFZone resetting the oil meter and doing nothing would have been crazy. Uneven torque is a huge contributor to warped rotors (fyi). Great public service info vid!!!!
Did they reset your oil life monitor?
They did not reset it, it seems they never even touched the car.
Beechmont VW Cincinnati- prepaid 10 oil change tire rotations- let them replace wipers and everything because it was under warranty. A few months ago my daughter got a flat- I drove out to change the tire for her, and discovered a cross-threaded lug nut. They refused to take accountability, despite being the ONLY ones to remove the tire….Tried to charge me $500 to fix it. I negotiated down to $200, which is still a total ripoff.
Everyone should share their stealership stories here.
I normally do the oil changes . But we also had the "Jeep Wave". So we took it to the dealer. A few days later, the wife was leaving for work and I see a oil streak going down the driveway. Crawled under and the freaking filter was loose! So the next oil change I did myself. Of course, they over torque the drain bolt.
Wow.....
Next time I get asked “Hey Hassan why do you waste your time doing your own oil changes?” I’m sending them this video
This is everywhere anymore. Thats why i attempt all repairs to anything myself. Spend a day on TH-cam doing a deep dive into whatever your planning on doing, then get it done. Plus, you learn a new skill and have a great sense of satisfaction.
About 35 years ago I was standing watching the oil being changed on my Cadillac. I see the kid go in and start it and realized I never saw him put oil in! Fortunately I WAS standing there and yelled out. It only ran for maybe 5 seconds. That wasn’t long enough to hurt anything but I did have management write on the receipt what happened. If I would’ve drove away that would have been it.
This is why I do my own oil changes and all other maintenance myself. I know it’s done and done right.
Most folks don’t like to respond right away because they want the customers to cool off. It’s a technique they are taught.
I check the oil level and color before taking any vehicle in for oil changes, then, check after the oil change, people are always trying to get over on people (basically, taking advantage of people)
Last couple cars. I asked what’s the value of the oil changes…..and then get that value off the car….they usually do it. I never get dealer service. Big fan of my own wrenches
Same type of experiences and negligence from BMW in Michigan as well. I service my redeye myself and I'm at the mercy of BMW for warranty work... Dealers are terrible now a days.
I don’t think Stellantis will give a shit. I feel your pain.
Yep, they probably didn't read it before they deleted it.
Your first mistake was buying a service agreement. They’re not free and the cost is just baked into your lease to keep you coming back to the dealership. Dealerships/quick lubes use young entry lvl techs to do quick lane services oil changes/ tire rotations and pay them terrible wages so they’re constantly overworked and rushed which causes them to make a lot of mistakes. If you care about your vehicles find a small independent shop with a good rep to get service and only use dealerships for warranty repairs, and never use quick lubes for anything.
Not the brightest bulbs that work at these places. My next door neighbor is the service manager at my local AAA shop. He takes my cars in for me. Luckily for me, i get "great" bills back. And all it takes is inviting him over for a few beers and a bbq every now and then.
That’s terrible but is happening more frequently. New customers are coming to us for a second opinion after large estimates from dealerships . Last from Mercedes to replace a transmission on a 2018 C class because the gear would not shift at all. Got our tow truck to pick it up and bring it in. Had a weak battery code with very low voltage. Guess what? After replacing the battery (needed 2) no more shifting issues! Saved her at least 5k. It’s just a matter of time where those places scamming people making money real quick short term catch on and never come back. Voltech Auto in northern VA by Dulles airport is where to go if you are in the area. They also have better prices on tires than any online store and even Costco and nearby Walmart!
I used to work at a dealership and some other Firestone and local businesses and the practices are somewhat jenky to say the least, I always as an advisor checked oil and other things to make sure this doesn’t happen.
I'm in New York and I have a Chrysler I've had a lot of problems lately with the dealerships I don't go anymore I do everything myself. Disappointing. I've also had a really major problems with the Toyota dealership.
Thanks for verifying that my decision years ago to do all my own work was the right decision
Thank you for the dealer service video, i fully understand your frustration with car serviceing these days, Yes i always check that my car has been serviced correctly when i arrive home 👍 Au
I usually just look at my dashcam. It shows me if they opened the hood and poured new oil in... and/or rotated and checked the balance of tires. :) Although I recently found out that it wasn't necessary. My dealer's techs always take pictures of what they are doing and send the pictures to customers. (including the usual picture of my cabin air filter which they will gladly change for $60) :)
I work for a ford dealer, we have one of the highest rated dealerships in nation, our job is to keep the vehicle in good shape and running and spotting anything leaks etc. Im sorry you experienced this from a dodge dealership. I condemn this type of fraud
That’s a reason i prefer to go to valvoline to check everything done
Dealerships......Knoxville ram dealer took 4 days to do a brake job on the back of my promaster.....Excuse after excuse why its not done. We need to order this part then next day order that part, etc. what a joke. 11 hours from home...could'nt do much about it.
That’s why if you have the ability to do it yourself, through an auto shop or at home, you do it.
I never take my car to dealerships for repairs or maintenance. I will give you a story. We have an 07 Honda Accord that the starter went bad, I replaced myself. The starter was $100.00 and it took me about 45 min to do it. Granted I have been working on cars and motorcycles since I was 12. So we had a recall for an air bag on the Honda and I ,for grins, said I was having starter problems and how much to replace it. The quote was $1700.00 . I said I did it for $100 and showed the rep a photo of the receipt and the pics I took as I did the job. Anyone can learn to work on their car. I did.
Unfortunately, newer vehicles are the mercy of them, as with so many sensors and specific equipment needed to service them, I realized a few years ago that newer is not better. I picked up a jeep patriot manual transmission, and although it needed a few things, I able to service it as well as older jk Jeep , with manual transmission , these two are good and I'm able to not depend on Dealerships, my opinion don't by new
Never heard of oil & filter change and tire rotation taking 1.5 hrs. That's crazy....
What people don’t understand is sales department and service department is two different things! Might be under the same roof, but they definitely don’t care for each other🤷♂️
My best advice people learn how to do your own maintenance and don’t rely on anyone !