A102. Navigating Knowledge-Sharing Challenges

The U.S. Department of Defense (DOD) operates under complex data and security regulations and compliance standards, which can be difficult to navigate. Hear how our first speakers identified, validated, and prioritized key challenges that would maximize the initial impact of formalized KM efforts to accelerate and optimize engineering performance in the organization. What began as an approach to design and iterate on a SharePoint Online PoC became an intentional effort to organize data and information in preparation for exciting new capabilities, such as AI. Gilger discusses the building of a knowledge-driven Air Force collaborative ecosystem empowering airmen. It moved from siloed information to connected expertise with AI augmented KM, using a novel approach to KM with a collaborative strategy facilitating active knowledge sharing and refinement through features such as tagging, comments, and dynamic document assembly. With intelligent content assembly, users build new documents by directly referencing specific sections (paragraphs, images) from existing knowledge sources such as policies and procedures, ensuring knowledge builds upon itself, and any updates to core information are automatically reflected in all referencing documents. They also use AI tools to ask questions using natural language, leveraging the system's vast knowledgebase for accurate and relevant answers. By enabling collaborative creation, intelligent content assembly, and AI-assisted exploration, the USAF system empowers faster responses and a more agile Air Force. Get tips and insights from all our speakers for developing a forward-thinking approach to maturing knowledge sharing and corresponding technologies to try in your environment.
Speakers:
Mitch Kirby, Lead Strategist, Knowledge and Technology, Powerlight Technologies
Benoit Gaussin, KM Technology Consultant, Enterprise Knowledge
Mike Gilger, CTO, Modus Operandi