Dealing With Racist Customers

In this video, I share a powerful encounter with a customer who used an offensive term when referring to a repair request for their car. Instead of reacting angrily, I chose to address the situation head-on with empathy and education. I recorded a conversation with the customer where I respectfully explained the impact of their words and asked for an apology. This video highlights the importance of promoting respect, equality, and open dialogue in our daily interactions. Join me on this journey of challenging stereotypes and fostering understanding.

[@bubbleone6526]

Question, is she truly sorry for saying that, or is she truly sorry she got caught?

[@EAUTODR]

This is a real good question. Thanks for commenting.