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How To Fix Common Issue On Dell Laptops Plugged In Not Charging
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- เผยแพร่เมื่อ 2 ก.พ. 2023
- Hey everyone, today we are looking at a common issue with dell laptops
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We have seen this issue quite a bit..enough to make a video. Like and Sub if you liked it or learned something 😁
Where are you located
Would love a link to the ac the female end of the ac adapter you used
tbh hoping dell loses business partners who got sick of this happening to the laptops they gave a premium for
any advice for a faulty identifier chip on the laptop side? a shock damaged the handshake chip and now all chargers are like this even with a perfect condition jack. i cant find replacements for the chip easily
@@SlavTiger I have had so many laptops over the past 20 years and this is the first time that anything has actually broken.
This did the trick for me! Thank you!!!! I saw, after taking the laptop apart that the power port had been pushed inside the laptop, so the center pin couldn't make contact. I loosened the screw holding the port, put it where it is supposed to be, then tightened it down as best I could. Hope it holds for a while, but at least now the battery is finally charging!
Thank you so much for this video.. It fixed my problem. My Dell laptop wasn't charging, I searched all over for a solution. I bought a new battery, updated battery drivers but still the problem wouldn't go ..Then I watched this video, and learnt that problem was with the bent pin in the Ac charger. I Straightened it, and its now charging fine. Thanks again!
I posted 11 months ago on here that this video helped me with another Dell computer. Yesterday I completed this repair on my sister's computer that's the same model as the one used in your example. Couldn't have been easier. Part was 6 bucks on Amazon and delivered overnight. I emphasized to my sister that how one plugs in and unplugs the computer goes a long way towards this part lasting. Again, many thanks for this video! And yes, I subscribed 🙂
This addresses one cause but it remains a problem that Dell laptops will randomly not recognize chargers when there is nothing wrong with the charger or the port. Currently have a six month old Dell Precision 5550 with three USB-C ports and it will randomly not recognize any OEM 130W charger plugged into the port - even when it has been working fine, powered down, and restarted the next day with no changes, but then will not recognize the charger. Several reboots over a half hour, moving the charger to different ports, eventually gets it working again. Its been driving me and our IT nuts and is a chronic, ongoing issue with multiple machines in our office.
I have a problem here. My dell pc won’t charge not even showing the plugged in sign. The pc works fine without battery but all the battery tried won’t charge
Same problem with my laptop 😢
@@SHaD54e same here
@@hoseamartin-luther8760how'd u fix bro?
Same here
Same
Thank you dude for using the microscope. I have the same issue and I’m using my scope to inspect the jack and the charger cable itself. The jack looks messed up on my laptop but the issue I was having was finding a close up video of what it should look like. Then I found your video and bam. All my questions answered
I have a Dell Vostro 7500 and buying the dc input jack solved the problem. It was not my AC adapter. I bought the input jack on Amazon shipped $11. Could have had it on Ebay for $7.50 shipped but shipping time was excessive 3-4 weeks. DELL sucks telling you its the charger. Thanks for making the video.
Just bought a new battery only to realize it’s the port in the laptop. Seeing yours I now know the plastic or whatever should be there is gone.
Hello i have same issue my battery is now 0% and my adapter is good i brought it like 4 months ago can i fix it in home if possible since in my market there is no one to fix it and i have to go far away to get it fix i want your help in it if possible like you could provide me link of this port pls if you can since its been weeks now till that it doesnt have charged
Brilliant, thanks for the hint. The same instructions are actually provided by dell on their homepage, but this was more detailed. As for Germany, purchasing the part directly from Dell was a lot cheaper than bezos portal.
This is a bullchit. If it's making enough contact to run the computer it's good enough to charge too. This is 100% a software issue from Dell. We need a software fix to make it use whatever power is available.
Why does this comment not have thousands of likes? People give this man some love!!!
I confirm. I can fix charging issue for several days by removing battery, pressing power button without AC adapter for several seconds and inserting battery back. Battery will charge without problem, but after several days issue returns back. So, it is not problem of AC adapter or connector or battery. It is problem from Dell. Easy fixing way is just stop using Dell products.
Thank you for sharing your skills and knowledge, Sir. God bless you more. I was able to fix my laptop charger too through your video.
I was looking for this only.... Having same issue with my laptop... Thankyou for such a great video...
Been having the same issue with del xps 15 9500 i9 which has 130 watt USB charger and already purchased an expensive new charger from dell though there doesn't appear to be any damage to original, fault actually disappeared after the charger was ordered but we kept the new one thinking perhaps it was on its way out, That was a few weeks ago but yesterday problem resurfaced and neither of the chargers worked, then this morning again it works, bios reports healthy battery and recognise that charger is 130w now that its working fine. Very frustrating problem on what was a very expensive laptop thats 20 months old
Same thing happening to me but the problem happened after I replaced the battery with a new Dell battery. One of my chargers doesn't work and it's a OEM Dell charger that came with the computer. I have another Dell charger and it works. The other one was working just find with the old battery. There's no reason it shouldn't work. Any ideas?
Kudos. Superb presentation. Clear, concise and handled various common scenarios including mine. Great help. Thank you.
thanks! helped me save a ton of money. thank God the jack detaches from the motherboard
i have changed the jack, but i'm still having the same problem...i guess i have to try a new ac adapter....but it has to be dell? or any compatible would work?
Bro WTF this is crazy hahah!
So my laptop been acting weird for a long time. Everytime I would connect the charger it would prompt me that there might be some issues with the AC and it's not compatible but I always ignored it. The laptop works pretty fine in daily basis but sometimes there's this problem that it will get stuck in a certain battery percentage. The remedy that worked for me was to take out the battery and put it back again. Then the charging would work fine. So some days ago, there was a power cut and I decided to use the laptop till it was 1%. I charged it back when the electricity came back but as usual there was no charging so I tried to take out the battery and do the same old ritual. Nothing happened. Long story short, I tried every troubleshooting method; also updated the drivers manually that I thought would help and even did the EC reset and nothing helped.
While I watched your video, I tried to adjust my charger pin a little bit and voila! it starts to charge, damn. I don't know what is the main issue here.
The laptop is a second hand one and it pretty much lasts an hour without AC power. I am thinking maybe the seller was having a different adapter and maybe it's something that causes the issue or it's the battery that needs to be replaced.
PS: My model is Dell Latitude E7440
Btw loved your video, keep making helpful contents like these.
I rectified the ptoblem with a needle now its fine.. thanks for your tips
Did you find that needle in a haystack, because your detailed explanation is a bunch of hay.
Thought I had already subbed! 😮 So on that Dell, the DC in jack is not soldered to the mobo? Do you perform a battery test after changing the jack? Thank you
Hello, I’m looking to not replace but to resolder the back of the port. Do you have a wiring diagram or can you possibly show me there back of the connector with the sheathing off so I can see colors?
Wow, thank you for that video, it literally was the charger inner lead , mine was missing completely
Was informative but would've been nice to show more of how to do the repair. Didn't really show how to disconnect the port itself other than a fast preview of taking the screw out from one end.
Each Dell is different, mine for example, Dell M4700, to change that port you have to dismantle the whole computer to get at it, I'm not kidding.
Tks dude, your information helped me to find a connection fault between ac connector and m/b slot.
:)
Great video. I've had to replace my AC port 3 times in the past year now on my Dell XPS 15. It works every time I fix it for a couple months then the same problems arises again. I'm starting to wonder if the ports could be getting damaged from the hinge and opening and closing all the time. Or possibly it could be shorting out because of the metal hinge on the metal port? Sometimes my laptop gets extremely hot on the bottom side for no reason - even though the fan is on the bottom and not blocked. Any ideas what I can do?
For the issue being fixed everytime you replace the dc jack. There may be a use of too much force inserting the ac adapter to the dc jack. These are very easy to chip and damage. Dell is especially sensitve with chargers/dc jacks/batteries. Even a slight bend of the ac adapter will not allow some models to charge. For the laptop getting hot, leave on a flat service and probably replace the thermal paste. I show how to in other videos I have done before. Thanks for watching
@@lapfix Thanks for the response and Ill watch your other videos. I also noticed some issues with my HDMI port which is right next to the ac adapter port on my computer. Often when connected to an external monitor the video cuts in and out. Type C port also has intermittent issues. Could the problems be related? My laptop is over 3 years old and used a lot for work. Maybe its just time for a new one.
Thanks for this
thank you so much, this is really great video and has helped me a lot in understanding disassembly and components of the laptop. I have a Dell Inspiron 5559. Unfortunately, I am getting the same issue with the battery not charging. I replaced new battery, new AC adaptor as well and now replaced the DC jack, but still the problem is not solved.
The white light turns on for a few seconds when I plug in the charger but then goes off. It says plugged in but does not charge.
Any thoughts what should I do next to troubleshoot this issue. Would really appreciate your response. Thanks.
This is serious man have you gotten any solution I have the same problem was thinking of replacing the battery and ac adapter but seeing you did the same I don't have hope on it working for me
Sir need your help
When we talk about f12 when you turn on your laptop, the ac adapter giving me numbers and watt or something and the battrey state giving me idal, is that mean that my charger is need to be changed? And next time i pressed f2 and the ac adapter was unkown and the battrey health is normal what is all this about and means? And thing that i did not understand is that i've been using this charger for like a long while and it was working very well, but suddenly now stoped and to be honest i did not check those [ ( idal & unkown - info) lately ] until now, so i really can't tell if the issue because of those info or something else and oh by the way the charger that i have now still charging but i have to let it plugged in for a while and then it's start charge
You should always see the AC Adapter wattage. Idle either means it is not charging or it is at 100% full
thanks i want to ask another thing please guide me
Laptop battery connector pins i pur laptop on charge but when i check with multimeter it doesnt show me voltage.
i want to ask how to check those pins are working or if they only provide volt when battery is connected?
please guide me thanks
Your video made me feel like I could do it. Ty
👍
If you had the Dell M4700 like I do you wouldn't be saying that.😆😅🤣
When the charger is just plugged in, it starts charging for 5-7 seconds and then stops. Plug out, then in, it does the same. Does not look like it's a charger problem or a port problem? What do you make of it? Thanks.
Thaklnkyou for this
I just bought a professionally refurbished dell laptop and out of the box it wouldnt charge. Just looked at the pin on the adapter and its bent all the way to the side. Ridiculous that they eould send it out like this when its supposed to be fully tested and working
Same thi i have latitude 7280 and the port was wack off it left with the pins and stuff if i put the charge it turns on but will not charge, can you help me how to put or attach the new port, its very expensive to have it done ... And can i aks after putting the new on will we need to diagnose or like progarm to have it read by th motherboard??
My dell laptop have six on the motherboard but 3 pins in power jack, but i could not tell which is negative and positive, can you help
Hey you have a great way of teaching - keep it up.
My problem: ac adapter is not detectable, per the diagnostics report, so I imagine that’s a port problem? I just ordered some precision screwdrivers to see if I can release the residual power after dc’ing the battery, and if that doesn’t work I’ll try replacing the port. If that doesn’t work THEN I’ll send it into Dell and pay the ridiculous prices haha
It'll be cheaper to replace the Motherboard yourself than to send it to Dell and pay the ridiculous prices haha
My Inspiron 1545 AND Inspiron 15(?)(I have it taken apart rn) both have battery issues! The Inspiron 1545 has a battery but it doesn't see it! The other Inspiron doesn't charge probably because of what you said, but I'm not sure… as I can't get the WiFi card black and white cords connected! They're so small!!
my latitude 5480 is only charging when powered off or on sleep mode. it wont charge when it is running. i checked in the bios system and it is saying charging, health excellent, and ac adaptor 90w. however when i turn on the laptop, it only says plugged in and the battery continues to decrease. also my charger is only charging the laptop if i twist it and put it in a specific position. pls lmk what may be the issue
The part about installing a new part is missing
I have been looking for this exact video as I have that computer model with this issue. Thank you!
You are welcome!
My problem is my charger pin has current in it (the light is on) but when i put it in laptop the charger pin's light off like it doesn't have current anymore...and i have this dell laptop .. tell me what to do?
Same problem
Make sure the jack is plugged in all the way. It wasn’t a bad power supply or bad jack. The jack plug wasn’t pushed in all the way until is snaps in. That solved the issue battery is charging. However, thanks for the video anyway.
Sadly, same symptoms, but different problem I think. Still won't charge (AC Adapter = Unknown) even when it's on a dock - E Port Docking Station - I do I.T. at a university and I have a box of known-working AC Adapters so... what else? Firmware? Motherboard?
Thanks for all you great help.
Had same problem 9% and no more charge. To fix it just did uninstall Dell Power Management. Actually I uninstalled all software which names begin from word Dell. Now my Dell G3 3779 works faster. No more 100% disk usage problem.
I think they sent me the wrong charger? It has another slot for a C type but it doesn’t charger there at all. I plugged in a different charger that fits in the top but it’s too big and it only shows a white light for about 4 seconds and it will not turn on at all
I had sand in the female charge port thanks so much for the video I was able to fix it
mine does the same thing but when i wiggle the charger or keep it at a certain position it starts charging
I have same problem, but it is not from the charging port, neither from the adapter. I have 3 adapters and two spare charging ports, but does not help
I have a problem. I have a dell latitude 3520. Its all fine for the ports but it doesn't just connect. The pin is straight and the laptop is just like that. Im scared to open my computer to break something. Can you help me out?
Thank you very much brother I done one job today
Well today i encountered the worst of both worlds, my Inspiron 7472 wont charge the battery but it recognized the AC adapter and also recognized the battery and will not charge no matter what, i've done the clear bios thing, also changed the battery cable, and tested the battery on another inspiron (it charged with no problem), i can't see any burnmarks or any suspicius commponent the laptop works fine except the batt wont charge im really lost over here :(
New port, new battery and new charger, but not charging.
Battery excellent. Charger work with my other Dell!!
Had same problem 9% and no more charge. To fix it just did uninstall Dell Power Management. Actually I uninstalled all software which names begin from word Dell. Now my Dell G3 3779 works faster. No more 100% disk usage problem.
@@yuriyrazgon1398 Glad you found your Windows problem, but when troubleshooting a non charging condition the first thing they should do is take Windows out of the equation.
On bootup go into the Bios and just let the computer sit there to see if it will charge the battery.
hello i was wondering if you can help me my latitude 7480 was overheating so replace it with brand new thermal i did all of the proper safe procedures when disassmbling the labtop from wearing anti static wrist latext gloves removing the internal battery , cmos battery holding the power button down for a min to drain whatever power that is left disassemble the heat sink fan removing the thermal paste from the cpu gently and lightly as possible where i dont damage or scratch the cpu and video chip put new thermal paste and installed everything back and now it doesnt turn with or without the charger just now power idk what could be the problem all i did was remove the thermal from the cpu so i went back to what ive done remove the thermal off the cpu and video chip got a flashlight and a magnifying glass to thoroughly check the cpu and video chip and theres no scratches ,dings,etc both are fine ive been doing this for years this is the first time ive had this problem before i would appreciate it very much if you or anyone can help me and tell me what could be the problem my labtop is a DELL LATITUDE 7480 i7-6600U looking forward to hear from you or anyone here that can help me with this problem .
Don't know what you did, but consider this, a computer will power on with or without a CPU.
Thank you sooo much! It worked for me. Great tip and trick. God bless!
Great video and gave me a lot of hope....but...dell inspiron 15 5567 now has a new battrey. New charging port. Charging cord is good and will brighten the screen, Bios up to date. Windows up to date. It keeps the baytery at 8% and not any further. Doesnt go completely dead when plugged in. Is there any hope for this laptop?
Had same problem 9% and no more charge. To fix it just did uninstall Dell Power Management. Actually I uninstalled all software which names begin from word Dell. Now my Dell G3 3779 works faster. No more 100% disk usage problem.
Thanks for the great video. I had a short in my dc-in or power jack, and after replacing it, I started to have this message, do you know what the solution can be?
might be the mother board
I have a dell E6430 when doing diagnostic in the bios for battery the result pass
battery detected health normal
AC adapter detecetd 90 watt
both are original what could be the problem ?
Mine gets power the motherboard when I tested with a multimeter get's 19v but the laptop doesn't charge or come on no lights light up on the laptop but the AC is getting power
Hey . This is the exact same problem I am facing right now . Inspiron 15 , 5000 series . The battery was just replaced 6 months ago , and the old one lasted for 4 years . The problem just happend suddenly 3 days ago . Yes : the new battery is an orignal , same model as the previous one , spent a whole week looking in my city's stores to make sure I am buying the same battery , and not a copy cat.
My local vendor allowed me to use the AC adapters he has for free , but it still didnt charge . I figured the problem was with the DC port , and got it changed . It still won't charge .
Windows and BIOS both just say "plugged in" , but in Dell Power manager it says "plugged in , not charging" .
How likely is it the problem is motherboard related ? , and If so : is there hope it can be fixed , like a component just needing to be replaced , or is it time to move on and get a whole new laptop ? .
Thanks .
Edit : I belived it was software related initially . Re-installed drivers , edited the power plan +Dell Power Manager etc : all that failed too .
Had same problem 9% and no more charge. To fix it just did uninstall Dell Power Management. Actually I uninstalled all software which names begin from word Dell. Now my Dell G3 3779 works faster. No more 100% disk usage problem.
Any places to buy the port parts you recommend.
Depends how old the computer is, and always try to get the OEM replacement. For instance, I have a Dell M4700 that came out in 2012, and to replace the jack with OEM, my only recourse was to order it from a company in Hong Kong.
How about a dell laptop that only has USBC charging, it works only sometimes after you discharge to zero, then if forgets about the adapter and will only trickle charge.
thanks for the info but why do you look like skip tracer randy from The Rookie cop show
lol
Over 6 years ago I put my dell inspiring in a box and under the bed. Was working came next day no sound power backlight. I did it all called dell got really outrageous quotes. Just couldn't afford it. So 2023...can I buy a power cord and battery. Just to see if it powers on. I just want to watch utube no real storage. Dealers near me want 200 bucks upfront just to look. Ty
All you need is a used power adapter, you don't need the battery, main one or even the Cmos one.
If you just want to watch utube, you can do that on your TV thru your cabal provider.
where can get the new port to replace?
Thanks. Solve my Dell Inspiron 5400 2n1 problem
I got the same problem and my computer turned off, I have no idea how to turn it on as the no more power in it
Mine was stuck at 9% I tried to do the hold 15 second process and my lattitude e6540 won't turn on with the battery or the charger now im currently doing a bios reset ... what else should I do? ?
Had same problem 9% and no more charge. To fix it just did uninstall Dell Power Management. Actually I uninstalled all software which names begin from word Dell. Now my Dell G3 3779 works faster. No more 100% disk usage problem.
I bought a brand new Dell genuine charger for my dell xps 15 9530 and still getting this message! It still does not charge!
When i connect the battery an orage light blinks !!Do you kow what it means ?
Pls i have a issues with my charging port . Charging port is supplying light but not charging my system
Where can I order the part?
Having PSU issues with mine. It will suddenly crash with no log information, and then refuse the charge for about an hour or so after that. It’s basically having a tantrum.
My ac battery shows led light bit laptop has not lights to show charging
The little pin fix save me :)
Great video well explained and to the point
Great video! Thanks!
I have the same issue but my pc screen is not even on it was blank and the charging light is blinking in white and it becomes red could anyone help me out
Hey i don’t know what to do I have AC adapter and a latitude 3500 but when I plug it in in dont charges and the LED thing neither don’t goes ON and I keep loosing battery even if I let it plugged in
what about lenovo thinkpad?
I replaced the DC adapter socket and new battery and i get the same message :(
In some cases, the circuit can be damaged
I had mine not charging, but then reseating the charging cord correctly made it charge (1.5% capacity by the way)
I thought it was fully dead on the battery, it would show battery failure
my dell latitude e6540 is plugged in and says charging,, but its NOT charging!?? stuck on 0%!!?? i did a diagnostic test and all passed, i replaced the bios battery, the main battery health says good and my ac charger works and i can get power to my pc but its NOT charging my battery!! i am going to get a new dc jack and new battert and hope to god the new battery charges because i put so much upgrades on it and i will be upset if i lose it😢😢😢😢
Had same problem 9% and no more charge. To fix it just did uninstall Dell Power Management. Actually I uninstalled all software which names begin from word Dell. Now my Dell G3 3779 works faster. No more 100% disk usage problem.
Thank you for the info
My latitude 3420 shortcirtuted and no one can fix it in my country the only option is to replace motherboard....can fix it
Thanks
I really appreciate it! Thanks
my charger only charges the computer at a certain angle, what do i do?
Sans did you find any fix?
Thank you for this
Thank you soo much for that
But I'm not getitng that message at all, but it's still not charging still.
Check the battery information in the bios, what does it say?
Fixed it... there was lint in the charging port. Just used my mouth as a vaccum and voilá
The thing is I’ve already done this. I replaced the battery, the Dc port, and the Ac adapter TWICE! It hasn’t fixed anything. I’ve updated the drivers, clean installed windows 11, and updated the bios. What’s next???
Most likely have a bad charging circuit on the motherboard
@@lapfix you think I could solder it somehow?
Where are you located
We have all of our contact information in the description of the video
nice the video
That or your outlet
I have bought mine last year so annoying!
Had same problem 9% and no more charge. To fix it just did uninstall Dell Power Management. Actually I uninstalled all software which names begin from word Dell. Now my Dell G3 3779 works faster. No more 100% disk usage problem.
You talk too much. Just show how to replace.
Saying "same exact" is redundant.