The bride should put on her dress, the groom his best suit, and reshoot at the temple/church/beach for one hour and make it a fun event. Different photographer of course.
Well with wedding dresses people also add on the the cleaning and packing. The dress gets cleaned and sealed for up to ten years. It takes several months to get the dress back. Plus once the box is open the protective 10yr is no longer available
She’s working 3 jobs, she’s obviously stretching herself too thin, has too much going on. I think she did the sneak peek to give to the couple for them to have right away, but also buy herself more time to work on the rest (I’ve done this). Then she put it aside, and went to work on another wedding, or another job and maybe mistook that wedding folder for another and thought she already finished it and deleted it, or maybe didn’t back them up and formatted her cards - but I definitely think she somehow accidentally deleted them and just kept thinking in her head they were somewhere else and didn’t realize until it was too late
I like your theory the most. I once deleted a video totally by mistake. Mind you, once my computer died so much, the whole drive became corrupted. 1TB. I did have cloud backups luckily. Cloud backups are king.
I have always followed the rule, “It doesn’t exist until it’s in at least two places.” I shoot onto two cards. I keep everything on two external hard drives. I use crash plan to automatically back everything up again. And I wait to reformat at least one of the cards until the pictures are delivered. Then I keep the finished galleries on Shootproof forever. I pay for the unlimited plan. 😂🤪 I’m guessing this photographer only had the pictures in one place. Either on her computer or on a hard drive. Whatever the pictures were on crashed. Then she lied to put off telling them. I’ve seen this in photography groups on Facebook waaaay too often. I couldn’t sleep at night it I didn’t have all my backups. Lol
1) this is why you have multiple backups both online and on site 2) there are companies that specialize in data recovery if that's the issue 3) CONTRACTS, CONTRACTS, CONTRACTS
In college my professors always said, if it's not in three places, it doesn't exist. As a result, I try to make sure I have three copies of the original files on a few different hard drives.
Hard drives are old school, especially since there’s the possibility of them no longer working. Cloud storage (Google drive, OneDrive, etc) is the way to go and offers the convenience of being able to access files from any device
@@meow-vk7uq online methods usually compress images tho. it is a good emergency back up but not a first choice. most ppl use ssd now so no moving parts less likely to get corrupted
Dude. My sister hired a photog for her wedding who acted just like this. She literally ended up giving my sister (almost a year later) a usb drive with over 900 unedited, COMPLETELY unsorted photos. Some w the lens cap on, 100s straight up blurry. Wedding photography is NOT EASY why do ppl think it's effortless & cute. No bb. It's sweaty and hard WORK, long after the day is done! I've done 3 weddings & I take so many procautions to ensure this doesn't happen by accident. Losing photos is my WORST FEAR. I bet if she's a novice she prob deleted the pics off the SD card to use for her next shoot, then didn't realize until afterwards that she only uploaded the first looks to her hard drive. I do a full upload immediately of ALL of the raw images then leave the shots on the SD card until the clients have their photos. I won't use the SD card(s) again until the client has their photos. Buy tons of SD cards & don't overbook yourself & it's always a plus to have computer techs as friends. If they're "gone" it's bc she deleted them off her SD card too soon and didn't save the raw photos in bulk to a hard drive at all.
She put the pictures on her computer. Accidentally saved over them. Told herself that the pictures are gone, I can't do anything, me getting sued doesn't bring the photos back. So she lied about sending the photos. ....yikes, yikes, yikes.
When my parents got married, they got a friend to take pictures, he accidentally put the same film in the camera twice, so my parents have no photos of their wedding.
The photos were probably messed up because you still have the images on the cards from the camera, external hard drives, cloud etc. Most likely unusable images.
My theory...I feel like the photographer already spent the money and doesn't have it for the refund. I suspect that she was not experienced enough to be charging $1000 and somehow messed up or lost the photos and tried to string the couple along in hopes of making enough from her other jobs to give the refund.
However the photos were lost, it doesn't sound like the photographer has the money to pay for a recovery service or to issue them a refund. That's likely why she's given them the run around for so long.
She may not have the money to issue a refund, but she certainly owes them one and must deliver atleast that. I would never spend the money I made on a session before actually delivering the gallery.
@@krisdiane That’s not what they said, they said they personally wouldn’t spend the money unless the job is done. No photographer would do a shoot without the payment first or at least half of the payment in advance.
@@katiesaccount1 you misunderstood me. I was agreeing with exactly that. The photographer should have held on to the payment until she'd fulfilled the contract and knew there was no dispute.
My brother and SIL are going through something similar, they got some photos but missing alot of very important ones (family photos), photographer tried telling her we didn't take them so we sent her a selfie of someone that had us in the background doing the photos to her and now she's avoiding all their messages. My SIL is going to have to take her to court. She also only offered a family session. 🤦🏼♀️
When I was still just a hobbyist photographer, my computer corrupted. Was able to recover almost everything, and learned to have physical and cloud backups of everything. Glad I learned that lesson early.
@@StephSunshineArtistry Still doesn't make it right. Imho you can't have a business without enough savings. There is so much that can go wrong and you will be the one to blame and come up for the it.
@@Shirumoon oh of course. Not saying it was a good thing she did at any point. Photographer had about 100 better ways she could have handled the situation. All I'm saying is probably that is what happened, she didn't have the money to refund.
10:23 If I had to guess she accidentally erased the wedding , trying to make room on her computer , I used to work in a Mac store , and this happened more often then you think.
More than likely a series of absentminded carelessness that resulted in that particular predicament. She probably deleted the files by error off the hard drive (internal or external) then realized that the SD cards were already reformatted and used for other shoots. Of course they are clueless to the fact that data can be recovered as long as the drive hasn't been reformatted.
If you’ve reshot over an SD card that’s already been formatted, can you recover older files? I was trying to recover some photos from an event but already shot on that card and only was able to recover a few
I'm not even a professional photographer, but as a former model, I have photos saved on not only an external hard drive, but THREE different clouds. And if you have a Google email address, you get free drive space. It's not that difficult, and this fauxtographer is/was so unprofessional. I can't imagine doing that to someone.
I was doing a few free shoots to build my portfolio and lost the headshots of the dad from one of the sessions and I apologized profusely and offered to retake his headshots. I did that the second I realized they were gone. I can’t imagine not even refunding for losing an entire wedding 😳
Unrelated: I love your outfit in this video! The blue eyeshadow is so cool. It's giving me Lorde in Mood Ring vibes~ I love listening to your reddit reads. Please keep it up!
Do photographers know they’re are data recovery softwares that can recover lost, corrupted, deleted and formatted data from SD Cards? I lost photos from two shoots in the time as a photographer and I’ve recovered the images.
So ridiculous that she didn't offer a refund. She didn't provide the service she was meant to, and has caused emotional harm to the clients. Her personal situation may be difficult but that doesn't give her the right to keep their money when she didn't provide. By clearly lying trying to cover herself for months (either that or she's a terrible photographer without any kind of backups) she's just making herself look worse and worse. Just be upfront, apologise and accept your own errors.
Honestly, now a days people call them selves pro wedding photographers a day after going to Best Buy and buying a cheap camera, buying some preset packs on line and charging what they see other people charge. So it doesn’t surprise me that this person was charging 1,000 while simultaneously not having enough experience or being an actual professional. I see this happen all the time where I live at least… it also wouldn’t surprise me if this photographer didn’t have an external hard drive at the least lol. Most photographers I meet around here don’t have anything protecting their files like backing up and such. It’s becoming a trend to see the fun and beauty of this professional but not have the know how to educate your self about things you’ll need to know and prepare for when you take on said profession. It just doesn’t surprise me if Her computer crashed, and she didn’t have these photos saved anywhere else and that’s that. Or if she formatted her memory card and didn’t have these files backed up anywhere else. A lot of people don’t understand what all goes in to being a wedding photographer because “photography” has become so accessible. And it sucks because the clients have no way of knowing if someone truly knows what they’re doing and has the professionalism and experience to perform these services. This story just, doesn’t surprise me… horrifying, and sad, and I feel so bad for that couple, but not surprising to me because I’ve heard of and seen this happen many other times in my area to people. Haha
I'm guessing she actually just kept delaying because she was pushing the editing forward for whatever reason (maybe she kinda fucked up the shoot or she is bad at editing), whatever it is she comes across as a chaotic procrastinator that's digging herself into a deep deep hole. As someone with ADHD I can relate to delaying things I have trouble actually starting but if someone else is going to be affected like this I wouldn't slack on it. I only really procrastinate on things that are for my own benefit :') Either that or she's just a scammer and does this to everyone which would be awful.
yeah I have adhd too and sometimes I actually forget I even said I would do something for people so I try and keep lists and calenders w the things I've said I'll do
Coming from someone whos struggling, it sounds a bit like this photographer doesnt have the money to give a refund or restore the pictures. Thats probably why they gave them the run around bc when your life depends on what little money you have, if all she had was 1k in the bank you cant refund someone and end up with 0, you could lose your housing, cant pay for gas for other jobs, groceries. Money is terrifying. Im not justifying what she did, she definitely should have been honest and told them the situation and options as soon as it happened. It sounds to me that she was scared. I dont know if this is true or not, she might not be as bad off as that, but if she truly is working 3 jobs i hope shes okay.
Basically this person is not a Photographer. Just someone who picked up a camera because they saw how much people were charging for weddings to try and make quick cash to support their "3 job" life style
This happened to us as well, it was 10 years ago for us, and she just kept giving us the run around, and being like “you can come pick them up”, and when we went to meet her she suddenly wasn’t there for us to pick them up, and then suddenly blocked us on all of her social media. She only gave us a sneak peek of TWO photos and now the only pictures we have are from friends and family.
I used to work for a photographer as an assistant and something like that actually happend to us. We used external HDDs for backups and while copying some pictures from the HDD, it fell on its side. It was an WD MyBook 8GB I think. We sent the harddrive to two data recovery labs but they could not save any of the data.
I would have offered a refund and a 500.00 cash gift card towards their next shoot with a different vendor. This is unacceptable. I had a cooler go down in the middle of the night. Walked in to baked brown hydrangeas for a wedding later that afternoon. I contacted every florist peep I knew and had the items replaced before she walked down the aisle. We were 20 minutes late leaving the venue setting up the flowers so we gave the bride and groom a refund of 150.00 cash. If you don't take care of business you won't have a business.
Not handling file storage correctly has been a learning lesson this year!!! I definitely wished I learned certain things earlier. I will have backups for my backups!!!!!
Oooof, at least photoshoots can be recreated - gotta spend the money again but you can rehire models and redo makeup - but you can't just redo an entire wedding. And your system corrupted? So what? Where are your backups, and your backups of your backups, and the backups of the backups of your backups?
The photographer sounds really inexperienced. Maybe she’s one of those people who has a nice camera that thinks they’re a photographer, and thought she could make a quick buck. It would explain all the bs - not backing up on a separate hard drive, losing everything, even the lying and not offering an immediate refund.
My theory is that she lost the picture and then went back to the wedding location to take nondescript scenery pictures that gave the impression that they were from the wedding day.
Can you react to a school photographer editing photos and parents getting mad about it? I saw it on the news and I thought it was dumb because people now a days dont want to let photographers do their job when they have learned all these techniques and how to perfect them .
Even if your "entire system corrupted" Windows is stored on a separate partition on the hard drive.. i.e. It reserves space, creates a "drawer" for it and installs in that specific "drawer". Even if Windows entirely corrupts, all files are happily sitting there waiting for you to plug it in as a secondary internal drive - on a different PC to recover just like a USB.
This happened to my cousin... she took the money and then just gave my grandma the runaround for MONTHS and then told my cousin she wouldn't be able to fill the order because she lost the pics but also didn't have the money and then disappeared. Like moved out of the state...
Pro wedding photographer here - I’m always watching how I back up my images. Day of wedding - all of my cameras have 2 memory card slots. Instead of using the second card for overflow, I have it duplicate. I always always always have 2 SD cards of the same images. When I get home the first thing I do is back up the images to my computer. Once they’re all neatly organized there I back them up on 2 external hard drives. I also have Backblaze that is constantly backing up not only my computer, but it backs up any external hard drives that are connected to my computer. So, I have at least 4 copies of every wedding (one on each hard drive, then each hard drive back up on the cloud). I do not reformat my cards until I triple check that they’re all backed up.
Something similar happened to my mom for her third wedding. They took the photos and the money then for months gave the run around then just said he lost them and stopped responding. No refund ever offered. He was real sketch, months later when my mom tried to take it to court he’d moved shop. She only has the photos that the family took on their phones from the wedding.
So I don’t know this photographers situation but to address what you said around 7:45 , I had a 2TB hard drive that got dropped recently and it stopped working. I have to send it to WD to see if they can recover the files I had on it. I now only use SSD hard drives for that reason. 😆
Why would a photographer accept the job, charge money, go the wedding take pics, and then claim he/she lost the pictures, how the f does that happen !! and why
I would suggest getting a custom built PC with expandable storage, so hopefully you can get a few tera bytes into your PC to store you photos directly on the PC, then get a couple of external HD for more storage/back up, finally back up to a couple of cloud services like Google Drive and OneDrive, back up to both places, if needed!! I think some external HD and cloud services even let you schedule routine backups too.
Local photographer here tried to blame their second for missing shots. Except there was no second at this wedding. She then closed shop and moved. I ended up reshooting for the client in a mock vow renewal.
I’m sharing this because it happened to me and I’m not a professional photographer but she may have lost her camera with the disc drive. I left my camera on the plane and was unable to retrieve it because I was flying out of the country by the time I realized it was missing. I kick myself in the head every time I think about this. Of course this is not my livelihood but as you say in the video, it’s better for her to own up to her mistake upfront instead of giving these people the runaround.
Maybe her SD card got corrupted and she didn't shoot with 2 cards? So she had some photos from a different card but not the others? They also said that she was working 3 jobs to get by so she probably already spent the $1000 and couldn't refund it, so she was trying to keep delaying them to buy time. Or she's just one of those people who avoids confrontation so they delay it until it's 10x worse than it would have been if they'd just been upfront about it. Either way, stuff happens, but she handled it in the worst way.
This photographer's behavior is awful. She easily could've gotten those files recovered. I do both a digital cloud back up as well as a physical hard drive.
I didn’t do wedding photos, I did portraits ,but I had a home break in and the person stole all my external drives. Then a few days later my hard drive totally crashed and couldn’t be repaired. All the photos I had left from all my past work and of my family was either printed or on Facebook. Ugh. At least 3 complete back ups.
Yep…I was attending a photography class and a young person struck up a conversation with me. They just got a camera a few months ago and were booking weddings. They did not know what ISO meant, aperture settings was a foreign language.! Put that puppy on ‘P’ and shoot away 📸
I accidentally cleared and used a card, spent £80 on some online data recovery and literally got it all back in like minutes. 😩 if only their photographer knew that!
She should have just admitted it immediately and offered full refund (I like the idea of offering a complimentary couple shoot). In the career I’m studying for you have to have a lot of files and they always say to back up in three places. I mean, I have a 3TB drive that I paid less than $200 for and I’m a student. I’m hoping to have multiple TB drives when working professionally
idk what might have happened but if she really lost the pictures I'm guessing it was way earlier on and was afraid to say it and it's so silly she lied about mailing them etc cause then surely sh'ed have emails, copies, something. if the pictures were bad, badly exposed, unfocused whatever I think it'd be better to send them, I'd rather have bad pictures of my wedding than non at all
If she screwed up the pictures that’s still better than no pictures! Give a refund and show the couple what she does have. If you’re a professional there’s no excuse not to have multiple backup solutions for your data.
I'm not proud about what I'm going to say, but that's exactly how I act when I lie about things I had to do with a deadline. Something for university or similar. Making exuses or pretending that I did something, like in this case the photographer lying about that she mailed the usb. That's why I detect this lie from 10 miles away.
I have software to get it back if it was deleted off an SD card. If they already took pictures over the ones lost, they may come out missing data, but a good portion would be recovered.
This happened to me 😢 she lost about half the photos and most of the photos we did receive were blurry and mostly unusable. She refused to send me photos for months after I paid in full and I eventually threatened her with a lawsuit.
Sounds like something happened to the rest of the photos. She might be green and didn't know how to get them back. And she probably already spent the money, hence the no refund. so now she has nothing to give them but excuses and a bad taste in their mouths.
Plus, if you sent it by mail, wouldn’t you send it certified, where a signature would be needed? It’s something too important to just send by regular snail mail
I'm a beginner still but I always go straight home and download all the pictures on to my computer. I've had the SD become corrupted mid photoshoot. I was ready to cry but when I turned my camera off and back on it fixed itself. I've had it corrupt and it ask me if I wanted it to get fixed and it solved itself. Our computers can fix it. Also use Google photos to put your pictures on if you want a more safe place to store them and share them.
Holy sh*t. Like I once lost a video I made for a client (stupid me deleted the files thinking I backed them up) and I immediately texted my client and not only did I pay for the product to reshoot but I also offered a free photoshoot for anything she wanted. I still have a wedding photography from 2019 when I first got my camera!!! And backed them up in two different hard drives plus my computer.
Sometimes viruses affect files on your external drive. As soon as you think there's something up with the files (like file corruption) you should immediately run your antivirus analysis, any other maintenance software you have (like Ccleaner and then yeah, unplug the external hard-drive and reboot. And yeah, several back-up spaces if you can manage that.
I think the photographer lost the pictures early on, was trying their hardest to get them back (understandable) but kept stalling the client as they tried to recover the pictures. Finally, they realized it was not possible to recover the pics and admitted that they'd been lost. If this was the case, what they should have done was immediately admit to losing the pictures, and told the clients that they were doing their best to recover them providing accurate updates. They should have offered an immediate partial refund with a timeline for their inconvenience- and also promise a FULL refund if they were not able to recover the pictures by a certain date, and a follow-up free photoshoot with the couple and if possible the bridal party. This is my opinion based on having no experience as a photographer. Losing someone's wedding pictures is the worst possible thing for the couple in the context of their wedding day. What a horrible, dishonest person. Also- having three jobs- Sorry about the photographer's situation, but that's not the couple's problem. Make it right and give the damn refund.
Photographer could always offer to fund the couple to get divorced and re-married with a different photographer. Would have to pay for the guest's travel costs and time too.
I lost homework in high school and was able to find an only data recovery software that restored it. That was 20 years ago. So no excuse for something that happened only two years ago. With so many backup choices (cloud, usb, external hard drive, SIM card) I find her losing them hard to believe
So I'm not a photographer, so idk if this is possible, but what if the photographer had some pictures(the 25 they got) on one memory card, and the rest of the pictures were on a different card, and the person lost it or something?
I had to wait 7 years for my photos. Kept getting excuses. Thankfully I didn't pay for it, his aunt was doing them for us as a wedding present. And when I did get them everything was dark, and the only photos of my family were of them eating. It's hard to complain since it was free, but 7 years....
I think she just accidently deleted them. I think she was taking her time to edit them and after 4 months she was going to finish editing them but then accidently deleted them.
I’ve lost so many pictures (not for other people, just my own photos) because I didn’t have the best SD cards. Learnt my lesson though. Bought a better SD card and back up my photos onto a portable hard drive and online cloud.
unrelated: YOU KNOW WHATS WORSE WHEN DOING A PHOTOGRAPHY SESSION WITH YOUR CLIENT? ACCIDENTALLY SHOOTING EVERYTHING ON JPEG File THEN REALIZING IT WHEN YOU'RE EDITING IT. Sorry for the CAPS i needed to vent and cry before i call my client for a reshoot.
last month my 1 TB hardrive got formatted by accident, i use recovery software and 75% of my work are recovered. unless your hardrive, pc, or camera get stolen, there is a way to recover lost data
Mistakes happen, but not offering a full refund immediately makes the person a scumbag.
That’s not a mistake gays negligent
The bride should put on her dress, the groom his best suit, and reshoot at the temple/church/beach for one hour and make it a fun event. Different photographer of course.
Well with wedding dresses people also add on the the cleaning and packing. The dress gets cleaned and sealed for up to ten years. It takes several months to get the dress back. Plus once the box is open the protective 10yr is no longer available
@@RJenWrites3 I’ve never heard of that! I’ve seen so many wedding dresses just hung up in a regular bad in a closet
@@rainstorm571 pretty sure only the elite does that. Lol
@Djcheb Oxbrbwi You’re the one talking about being able to afford anything. I just simply said that most people don’t use that service.
If they came out bad I would still give them to my client along with their refund, I'm sure they would rather have crappy photos than none at all.
She’s working 3 jobs, she’s obviously stretching herself too thin, has too much going on. I think she did the sneak peek to give to the couple for them to have right away, but also buy herself more time to work on the rest (I’ve done this). Then she put it aside, and went to work on another wedding, or another job and maybe mistook that wedding folder for another and thought she already finished it and deleted it, or maybe didn’t back them up and formatted her cards - but I definitely think she somehow accidentally deleted them and just kept thinking in her head they were somewhere else and didn’t realize until it was too late
I like your theory the most. I once deleted a video totally by mistake.
Mind you, once my computer died so much, the whole drive became corrupted. 1TB. I did have cloud backups luckily. Cloud backups are king.
True, but like Jessica said, it was the photographers job to be honest about it ☹️ instead, they chose to lie
this sounds completely plausible. I can easily see this happening to someone.
I have always followed the rule, “It doesn’t exist until it’s in at least two places.” I shoot onto two cards. I keep everything on two external hard drives. I use crash plan to automatically back everything up again. And I wait to reformat at least one of the cards until the pictures are delivered. Then I keep the finished galleries on Shootproof forever. I pay for the unlimited plan. 😂🤪 I’m guessing this photographer only had the pictures in one place. Either on her computer or on a hard drive. Whatever the pictures were on crashed. Then she lied to put off telling them. I’ve seen this in photography groups on Facebook waaaay too often. I couldn’t sleep at night it I didn’t have all my backups. Lol
I hope people see this and keep you so busy because you sound so professional and good at your job.
@@skyefirenails Thank you!!
@@skyefirenails is shoot proof for professional only or also affordable for camera buffs like me
1) this is why you have multiple backups both online and on site
2) there are companies that specialize in data recovery if that's the issue
3) CONTRACTS, CONTRACTS, CONTRACTS
In college my professors always said, if it's not in three places, it doesn't exist. As a result, I try to make sure I have three copies of the original files on a few different hard drives.
Hard drives are old school, especially since there’s the possibility of them no longer working. Cloud storage (Google drive, OneDrive, etc) is the way to go and offers the convenience of being able to access files from any device
@@meow-vk7uq I agree, but there's nothing wrong with having hard drives as well. I use both. Bottom line though is have multiple copies of your stuff.
@@meow-vk7uq online methods usually compress images tho. it is a good emergency back up but not a first choice. most ppl use ssd now so no moving parts less likely to get corrupted
"I am in West Virginia. What on earth can I do? My wife is devastated." Sounds fair. I'd be pretty upset if I was in West Virginia too.
It's not that bad here. Usually 😂
😂😂😂
Dude. My sister hired a photog for her wedding who acted just like this. She literally ended up giving my sister (almost a year later) a usb drive with over 900 unedited, COMPLETELY unsorted photos. Some w the lens cap on, 100s straight up blurry. Wedding photography is NOT EASY why do ppl think it's effortless & cute. No bb. It's sweaty and hard WORK, long after the day is done! I've done 3 weddings & I take so many procautions to ensure this doesn't happen by accident. Losing photos is my WORST FEAR. I bet if she's a novice she prob deleted the pics off the SD card to use for her next shoot, then didn't realize until afterwards that she only uploaded the first looks to her hard drive. I do a full upload immediately of ALL of the raw images then leave the shots on the SD card until the clients have their photos. I won't use the SD card(s) again until the client has their photos. Buy tons of SD cards & don't overbook yourself & it's always a plus to have computer techs as friends. If they're "gone" it's bc she deleted them off her SD card too soon and didn't save the raw photos in bulk to a hard drive at all.
She put the pictures on her computer. Accidentally saved over them. Told herself that the pictures are gone, I can't do anything, me getting sued doesn't bring the photos back. So she lied about sending the photos.
....yikes, yikes, yikes.
Lens cap was on the entire time LOL
Nahhhh for me the camera doesn’t have the SD card and forgot to put on the SD card 👌🏽
When my parents got married, they got a friend to take pictures, he accidentally put the same film in the camera twice, so my parents have no photos of their wedding.
The photos were probably messed up because you still have the images on the cards from the camera, external hard drives, cloud etc. Most likely unusable images.
My theory...I feel like the photographer already spent the money and doesn't have it for the refund. I suspect that she was not experienced enough to be charging $1000 and somehow messed up or lost the photos and tried to string the couple along in hopes of making enough from her other jobs to give the refund.
However the photos were lost, it doesn't sound like the photographer has the money to pay for a recovery service or to issue them a refund. That's likely why she's given them the run around for so long.
She may not have the money to issue a refund, but she certainly owes them one and must deliver atleast that. I would never spend the money I made on a session before actually delivering the gallery.
@@JalenLeee yes, for sure. I wouldn't either. The payment should have been held on to until she'd satisfactorily fulfilled her end of the contract.
@@krisdiane That’s not what they said, they said they personally wouldn’t spend the money unless the job is done. No photographer would do a shoot without the payment first or at least half of the payment in advance.
@@katiesaccount1 you misunderstood me. I was agreeing with exactly that. The photographer should have held on to the payment until she'd fulfilled the contract and knew there was no dispute.
@@krisdiane right, sorry! My bad, I just read it again lmao sorry!
My brother and SIL are going through something similar, they got some photos but missing alot of very important ones (family photos), photographer tried telling her we didn't take them so we sent her a selfie of someone that had us in the background doing the photos to her and now she's avoiding all their messages. My SIL is going to have to take her to court. She also only offered a family session. 🤦🏼♀️
I can recover the images for her and them if it was deleted or corrupted.
Lol
How sweet are you!
Is that possible too if it was via google drive?
When I was still just a hobbyist photographer, my computer corrupted. Was able to recover almost everything, and learned to have physical and cloud backups of everything. Glad I learned that lesson early.
I am wondering if the photographer didn't have the money to refund maybe they already spent it
I just commented that same thing. She said she was working 3 jobs, people don't usually do that if they're not broke.
@@StephSunshineArtistry Still doesn't make it right. Imho you can't have a business without enough savings. There is so much that can go wrong and you will be the one to blame and come up for the it.
@@Shirumoon oh of course. Not saying it was a good thing she did at any point. Photographer had about 100 better ways she could have handled the situation. All I'm saying is probably that is what happened, she didn't have the money to refund.
@@Shirumoon no one said this was ok
10:23 If I had to guess she accidentally erased the wedding , trying to make room on her computer , I used to work in a Mac store , and this happened more often then you think.
More than likely a series of absentminded carelessness that resulted in that particular predicament. She probably deleted the files by error off the hard drive (internal or external) then realized that the SD cards were already reformatted and used for other shoots. Of course they are clueless to the fact that data can be recovered as long as the drive hasn't been reformatted.
If you’ve reshot over an SD card that’s already been formatted, can you recover older files? I was trying to recover some photos from an event but already shot on that card and only was able to recover a few
I'm not even a professional photographer, but as a former model, I have photos saved on not only an external hard drive, but THREE different clouds. And if you have a Google email address, you get free drive space. It's not that difficult, and this fauxtographer is/was so unprofessional. I can't imagine doing that to someone.
I was doing a few free shoots to build my portfolio and lost the headshots of the dad from one of the sessions and I apologized profusely and offered to retake his headshots. I did that the second I realized they were gone.
I can’t imagine not even refunding for losing an entire wedding 😳
Unrelated: I love your outfit in this video! The blue eyeshadow is so cool. It's giving me Lorde in Mood Ring vibes~ I love listening to your reddit reads. Please keep it up!
Do photographers know they’re are data recovery softwares that can recover lost, corrupted, deleted and formatted data from SD Cards? I lost photos from two shoots in the time as a photographer and I’ve recovered the images.
So ridiculous that she didn't offer a refund. She didn't provide the service she was meant to, and has caused emotional harm to the clients. Her personal situation may be difficult but that doesn't give her the right to keep their money when she didn't provide. By clearly lying trying to cover herself for months (either that or she's a terrible photographer without any kind of backups) she's just making herself look worse and worse. Just be upfront, apologise and accept your own errors.
That is.... a nightmare
Honestly, now a days people call them selves pro wedding photographers a day after going to Best Buy and buying a cheap camera, buying some preset packs on line and charging what they see other people charge. So it doesn’t surprise me that this person was charging 1,000 while simultaneously not having enough experience or being an actual professional. I see this happen all the time where I live at least… it also wouldn’t surprise me if this photographer didn’t have an external hard drive at the least lol. Most photographers I meet around here don’t have anything protecting their files like backing up and such. It’s becoming a trend to see the fun and beauty of this professional but not have the know how to educate your self about things you’ll need to know and prepare for when you take on said profession. It just doesn’t surprise me if Her computer crashed, and she didn’t have these photos saved anywhere else and that’s that. Or if she formatted her memory card and didn’t have these files backed up anywhere else. A lot of people don’t understand what all goes in to being a wedding photographer because “photography” has become so accessible. And it sucks because the clients have no way of knowing if someone truly knows what they’re doing and has the professionalism and experience to perform these services. This story just, doesn’t surprise me… horrifying, and sad, and I feel so bad for that couple, but not surprising to me because I’ve heard of and seen this happen many other times in my area to people. Haha
First off, this is horrible, why is someone trying to play them?
Also, and totally not the point but loving your eye makeup today Jessica lol
I'm guessing she actually just kept delaying because she was pushing the editing forward for whatever reason (maybe she kinda fucked up the shoot or she is bad at editing), whatever it is she comes across as a chaotic procrastinator that's digging herself into a deep deep hole. As someone with ADHD I can relate to delaying things I have trouble actually starting but if someone else is going to be affected like this I wouldn't slack on it. I only really procrastinate on things that are for my own benefit :')
Either that or she's just a scammer and does this to everyone which would be awful.
yeah I have adhd too and sometimes I actually forget I even said I would do something for people so I try and keep lists and calenders w the things I've said I'll do
Coming from someone whos struggling, it sounds a bit like this photographer doesnt have the money to give a refund or restore the pictures. Thats probably why they gave them the run around bc when your life depends on what little money you have, if all she had was 1k in the bank you cant refund someone and end up with 0, you could lose your housing, cant pay for gas for other jobs, groceries. Money is terrifying. Im not justifying what she did, she definitely should have been honest and told them the situation and options as soon as it happened. It sounds to me that she was scared. I dont know if this is true or not, she might not be as bad off as that, but if she truly is working 3 jobs i hope shes okay.
Basically this person is not a Photographer.
Just someone who picked up a camera because they saw how much people were charging for weddings to try and make quick cash to
support their "3 job" life style
This happened to us as well, it was 10 years ago for us, and she just kept giving us the run around, and being like “you can come pick them up”, and when we went to meet her she suddenly wasn’t there for us to pick them up, and then suddenly blocked us on all of her social media. She only gave us a sneak peek of TWO photos and now the only pictures we have are from friends and family.
Hopefully it works out somehow, that entire situation is just awful..
Your eye makeup is really pretty btw.💜
I used to work for a photographer as an assistant and something like that actually happend to us. We used external HDDs for backups and while copying some pictures from the HDD, it fell on its side. It was an WD MyBook 8GB I think. We sent the harddrive to two data recovery labs but they could not save any of the data.
Interesting story. Always back up the files to multiple drives. Thank you 🤘🏼Jessica 🤘🏼 Rock n Roll!!!
This is why I don't even wipe my SD cards or hard drive untill I've ran out of space on all of them, even if I've had photos on them for months.
I would have offered a refund and a 500.00 cash gift card towards their next shoot with a different vendor. This is unacceptable.
I had a cooler go down in the middle of the night. Walked in to baked brown hydrangeas for a wedding later that afternoon. I contacted every florist peep I knew and had the items replaced before she walked down the aisle. We were 20 minutes late leaving the venue setting up the flowers so we gave the bride and groom a refund of 150.00 cash.
If you don't take care of business you won't have a business.
Not handling file storage correctly has been a learning lesson this year!!! I definitely wished I learned certain things earlier. I will have backups for my backups!!!!!
Oooof, at least photoshoots can be recreated - gotta spend the money again but you can rehire models and redo makeup - but you can't just redo an entire wedding.
And your system corrupted? So what? Where are your backups, and your backups of your backups, and the backups of the backups of your backups?
The photographer sounds really inexperienced. Maybe she’s one of those people who has a nice camera that thinks they’re a photographer, and thought she could make a quick buck. It would explain all the bs - not backing up on a separate hard drive, losing everything, even the lying and not offering an immediate refund.
My theory is that she lost the picture and then went back to the wedding location to take nondescript scenery pictures that gave the impression that they were from the wedding day.
Can you react to a school photographer editing photos and parents getting mad about it? I saw it on the news and I thought it was dumb because people now a days dont want to let photographers do their job when they have learned all these techniques and how to perfect them .
The peaky blue corner shadow is stunning on you!
Thank you so much! ^_^
This happened to me once and it was not recoverable. Replace your cards frequently! 😅🥴
If that photographer really did loose the images, that's one of the reasons why you have minimum 2 or 3 backup drives + the one you work one.
Even if your "entire system corrupted" Windows is stored on a separate partition on the hard drive..
i.e. It reserves space, creates a "drawer" for it and installs in that specific "drawer".
Even if Windows entirely corrupts, all files are happily sitting there waiting for you to plug it in as a secondary internal drive -
on a different PC to recover just like a USB.
Hmm I think weddings are a bit overwhelming for everyone. Let's make it simple.
Great video, also I really like how that new microphone sounds!
This happened to my cousin... she took the money and then just gave my grandma the runaround for MONTHS and then told my cousin she wouldn't be able to fill the order because she lost the pics but also didn't have the money and then disappeared. Like moved out of the state...
Wouldn’t a lawyer cost way more than $1000?
Why would you have a no cell phone/camera policy at your wedding and rely on a cheap photographer
Pro wedding photographer here - I’m always watching how I back up my images.
Day of wedding - all of my cameras have 2 memory card slots. Instead of using the second card for overflow, I have it duplicate. I always always always have 2 SD cards of the same images.
When I get home the first thing I do is back up the images to my computer. Once they’re all neatly organized there I back them up on 2 external hard drives. I also have Backblaze that is constantly backing up not only my computer, but it backs up any external hard drives that are connected to my computer. So, I have at least 4 copies of every wedding (one on each hard drive, then each hard drive back up on the cloud). I do not reformat my cards until I triple check that they’re all backed up.
Something similar happened to my mom for her third wedding. They took the photos and the money then for months gave the run around then just said he lost them and stopped responding. No refund ever offered. He was real sketch, months later when my mom tried to take it to court he’d moved shop. She only has the photos that the family took on their phones from the wedding.
omg even reading the title gave me goosebumps, what a horrible situation
So I don’t know this photographers situation but to address what you said around 7:45 , I had a 2TB hard drive that got dropped recently and it stopped working. I have to send it to WD to see if they can recover the files I had on it. I now only use SSD hard drives for that reason. 😆
Why would a photographer accept the job, charge money, go the wedding take pics, and then claim he/she lost the pictures, how the f does that happen !! and why
I would suggest getting a custom built PC with expandable storage, so hopefully you can get a few tera bytes into your PC to store you photos directly on the PC, then get a couple of external HD for more storage/back up, finally back up to a couple of cloud services like Google Drive and OneDrive, back up to both places, if needed!! I think some external HD and cloud services even let you schedule routine backups too.
Your makeup is exquisite! 😍
Love your videos Jessica, you have been my afternoon companion for the past couple of years .. بنحبك
Local photographer here tried to blame their second for missing shots. Except there was no second at this wedding. She then closed shop and moved. I ended up reshooting for the client in a mock vow renewal.
I’m sharing this because it happened to me and I’m not a professional photographer but she may have lost her camera with the disc drive. I left my camera on the plane and was unable to retrieve it because I was flying out of the country by the time I realized it was missing. I kick myself in the head every time I think about this. Of course this is not my livelihood but as you say in the video, it’s better for her to own up to her mistake upfront instead of giving these people the runaround.
Maybe her SD card got corrupted and she didn't shoot with 2 cards? So she had some photos from a different card but not the others?
They also said that she was working 3 jobs to get by so she probably already spent the $1000 and couldn't refund it, so she was trying to keep delaying them to buy time. Or she's just one of those people who avoids confrontation so they delay it until it's 10x worse than it would have been if they'd just been upfront about it. Either way, stuff happens, but she handled it in the worst way.
There is a formula to prevent this , Experience photographer + Dual Shot Camera = Zero lost images.
This photographer's behavior is awful. She easily could've gotten those files recovered. I do both a digital cloud back up as well as a physical hard drive.
10/10 gree. I just wanted to ask, where did you get your awesome shirt from??? :D
I didn’t do wedding photos, I did portraits ,but I had a home break in and the person stole all my external drives. Then a few days later my hard drive totally crashed and couldn’t be repaired. All the photos I had left from all my past work and of my family was either printed or on Facebook. Ugh. At least 3 complete back ups.
Yep…I was attending a photography class and a young person struck up a conversation with me. They just got a camera a few months ago and were booking weddings. They did not know what ISO meant, aperture settings was a foreign language.! Put that puppy on ‘P’ and shoot away 📸
I accidentally cleared and used a card, spent £80 on some online data recovery and literally got it all back in like minutes. 😩 if only their photographer knew that!
She should have just admitted it immediately and offered full refund (I like the idea of offering a complimentary couple shoot). In the career I’m studying for you have to have a lot of files and they always say to back up in three places. I mean, I have a 3TB drive that I paid less than $200 for and I’m a student. I’m hoping to have multiple TB drives when working professionally
idk what might have happened but if she really lost the pictures I'm guessing it was way earlier on and was afraid to say it and it's so silly she lied about mailing them etc cause then surely sh'ed have emails, copies, something.
if the pictures were bad, badly exposed, unfocused whatever I think it'd be better to send them, I'd rather have bad pictures of my wedding than non at all
If she screwed up the pictures that’s still better than no pictures! Give a refund and show the couple what she does have. If you’re a professional there’s no excuse not to have multiple backup solutions for your data.
She didn’t offer a refund because she already spent the money smh. I would be so pissed if I were the bride.
I'm not proud about what I'm going to say, but that's exactly how I act when I lie about things I had to do with a deadline. Something for university or similar. Making exuses or pretending that I did something, like in this case the photographer lying about that she mailed the usb.
That's why I detect this lie from 10 miles away.
I have software to get it back if it was deleted off an SD card. If they already took pictures over the ones lost, they may come out missing data, but a good portion would be recovered.
This happened to me 😢 she lost about half the photos and most of the photos we did receive were blurry and mostly unusable. She refused to send me photos for months after I paid in full and I eventually threatened her with a lawsuit.
Sounds like something happened to the rest of the photos. She might be green and didn't know how to get them back. And she probably already spent the money, hence the no refund. so now she has nothing to give them but excuses and a bad taste in their mouths.
Plus, if you sent it by mail, wouldn’t you send it certified, where a signature would be needed? It’s something too important to just send by regular snail mail
I'm a beginner still but I always go straight home and download all the pictures on to my computer. I've had the SD become corrupted mid photoshoot. I was ready to cry but when I turned my camera off and back on it fixed itself. I've had it corrupt and it ask me if I wanted it to get fixed and it solved itself. Our computers can fix it. Also use Google photos to put your pictures on if you want a more safe place to store them and share them.
Holy sh*t. Like I once lost a video I made for a client (stupid me deleted the files thinking I backed them up) and I immediately texted my client and not only did I pay for the product to reshoot but I also offered a free photoshoot for anything she wanted.
I still have a wedding photography from 2019 when I first got my camera!!! And backed them up in two different hard drives plus my computer.
Is it just me or the audio and video aren’t synced for this video?
First rule of being a photographer, back up your photos! If that even is what is going on here
Sometimes viruses affect files on your external drive. As soon as you think there's something up with the files (like file corruption) you should immediately run your antivirus analysis, any other maintenance software you have (like Ccleaner and then yeah, unplug the external hard-drive and reboot. And yeah, several back-up spaces if you can manage that.
Hilarious! I laughed out loud on the comment about the generations 😄
That would be an awkward family session, oh hey i lost your photos remember
I think the photographer lost the pictures early on, was trying their hardest to get them back (understandable) but kept stalling the client as they tried to recover the pictures. Finally, they realized it was not possible to recover the pics and admitted that they'd been lost.
If this was the case, what they should have done was immediately admit to losing the pictures, and told the clients that they were doing their best to recover them providing accurate updates. They should have offered an immediate partial refund with a timeline for their inconvenience- and also promise a FULL refund if they were not able to recover the pictures by a certain date, and a follow-up free photoshoot with the couple and if possible the bridal party. This is my opinion based on having no experience as a photographer. Losing someone's wedding pictures is the worst possible thing for the couple in the context of their wedding day. What a horrible, dishonest person.
Also- having three jobs- Sorry about the photographer's situation, but that's not the couple's problem. Make it right and give the damn refund.
Also, how was there enough room on a flash drive? I don't think there is a flash drive large enough for 50gb of photos
Photographer could always offer to fund the couple to get divorced and re-married with a different photographer. Would have to pay for the guest's travel costs and time too.
Heck the bare minimum is to have them in a cloud backup.
I think she shot jpeg and most photos were over or under exposed xD
I'm school I was taught that if you don't have it in 3 places it doesn't exist
I lost homework in high school and was able to find an only data recovery software that restored it. That was 20 years ago. So no excuse for something that happened only two years ago. With so many backup choices (cloud, usb, external hard drive, SIM card) I find her losing them hard to believe
So I'm not a photographer, so idk if this is possible, but what if the photographer had some pictures(the 25 they got) on one memory card, and the rest of the pictures were on a different card, and the person lost it or something?
I had to wait 7 years for my photos.
Kept getting excuses.
Thankfully I didn't pay for it, his aunt was doing them for us as a wedding present. And when I did get them everything was dark, and the only photos of my family were of them eating.
It's hard to complain since it was free, but 7 years....
I think she just accidently deleted them. I think she was taking her time to edit them and after 4 months she was going to finish editing them but then accidently deleted them.
Even if those photos recovered, their resolution will be lessen.
I’ve lost so many pictures (not for other people, just my own photos) because I didn’t have the best SD cards. Learnt my lesson though. Bought a better SD card and back up my photos onto a portable hard drive and online cloud.
unrelated: YOU KNOW WHATS WORSE WHEN DOING A PHOTOGRAPHY SESSION WITH YOUR CLIENT? ACCIDENTALLY SHOOTING EVERYTHING ON JPEG File THEN REALIZING IT WHEN YOU'RE EDITING IT.
Sorry for the CAPS i needed to vent and cry before i call my client for a reshoot.
last month my 1 TB hardrive got formatted by accident, i use recovery software and 75% of my work are recovered. unless your hardrive, pc, or camera get stolen, there is a way to recover lost data
Whats the name of your microphone? Pls and thank you
Girl, I need to know where your top (dress?) is from!
“i also lost other people’s files” 💀💀💀💀
This 😂😂😂 I was like oh mannnnn 💀💀💀