Class Confusion on Kuwait Airways
ฝัง
- เผยแพร่เมื่อ 27 ก.ค. 2024
- I'm not sure if I got an upgrade to First Class on the first flight or a downgrade to Premium Economy on the second flight.
Both flights were on the same aircraft and booked in the same booking class. So why were my seats different? I have no idea.
Join me as I fly Kuwait Airways for the very first time - flying from Sri Lanka to Egypt via Kuwait. Both flights were on an Airbus A330. Both flights were booked in business class via the Kuwait Airways website. Both in booking sub-class c.
On the first leg from Colombo to Kuwait I enjoyed Kuwait Airways Business Class in a luxurious 1-2-1 configuration. However on the second leg from Kuwait to Cairo this cabin had magically transformed into a first class cabin and I was relegated to what was sold as economy-plus on the first leg. I've never heard of airlines doing this in the past so it may just be a Kuwaiti thing.
All in all it makes for an interesting business class flight review featuring 2 different types of cabin on the same aircraft.
This review also features the excellent Kuwait Airways business class lounge in Kuwait as well as the onboard service, meals, lie-flat bed (first leg only) and the inflight entertainment system.
Flight 1
Route: Colombo (CMB) to Kuwait (KWI)
Length: 2,577 miles, 5:46 hrs
Flight: KU362 Seat 4k
Aircraft: Airbus A330-200 registration 9K-APB (May 2015)
Flight 2
Route: Kuwait (KWI) to Cairo (CAI)
Length: 996 miles, 2:39 hrs
Flight: KU541 Seat 6K
Aircraft: Airbus A330-200 registration 9K-APC (July 2015)
When: 9 Feb 2019
Camera: Panasonic HC-VX1
This video may not be reproduced without specific permission.
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Dennis: Cheers!
My brain:
Don't say it
Don't say it
Don't say it
Don't say it
Don't say it
Don't say it
Me: Here's to a great flight!
bahahahaha ahh so good, i was thinking the same
😂😂😂
Calvin De Louche lol
Kuwait City looks amazing at night. Thanks for sharing your on board experience. "Better than being down the back" :-)
I've made a video about the 'economy plus' before! When Kuwait doesn't sell any first class tickets on a particular route they move people to their first class cabin and anyone in economy can check-in online and select the 2-2-2 business cabin.
I only started watching this channel a few weeks ago and I love it.
Thank you, and welcome!
Watch the others mate - all good!
I started yesterday, I love it, feels like a more laid back channel than some of them. Pretty good!!
Your Colombo-Kuwait flight was on First Class, which means you were upgraded by Kuwait Airways for free since you booked both tickets on Business class.
Your Kuwait-Cairo flight was on Business Class. Premium Economy only exists on Kuwait Airways' 777-300ERs.
Don't worry about going viral, you ARE the gold standard of these types of reviews.
Thank you Dennis for the great video content today on youtube.
And I never knew about this airline company and keep up the great work on your youtube channel....
Another great vid, I really like how you're objective in your assessment and provide both pros and cons of the journey. Cheers!
Nice review! I could feel how awkward it must have been with the IFE system on your second leg. At least the lounge area in Kuwait was nice. I ran into a similar situation with “class confusion” on Azerbaijan Air. They have a 2-2-2 configuration that’s marketed as First Class and a Business Class that’s really just Premium Economy.
thanks for another great review... wonderful views coming into Cairo. 👍
Always enjoy watching your trip reports mate, keep up the great work
Thanks!
"the warm fuzzy feeling you get once you subscribed is amazing" I lol'ed :D Great flight review as well
Good flight....bad flight....always a great watch with Dennis!! Thanks!
G'Day! Dennis you are hilarious! I just love your videos!!! I always get excited when you post!
Dennis, Great information in this video related to Kuwait Airways.
There used to be another class confusion on Emirates between Dubai and Ho Chi Minh City, where one was business and the other was first, and yet they both looked very similar.
I am a recent subscriber to your channel and have enjoyed all of your videos to date. Thanks for your professional approach to reviewing the airline industry and the seemingly endless possibilities to travel throughout the world.
Thanks Neal, really appreciate the support.
Awesome video once again Dennis.....loved the flashy buggy, how cool....thank you 👍🏻👍🏻😁
thanks, yeah how cool did that buggy look!
Love your posts, straight to the point. Very professional reviews
The Thumbnail made me laugh haha love your videos dennis!
Another brilliantly made and informative video. Love it
Thanks!!
Dennis, I LOVE your videos. You're very positive, affable, yet honest, and your comments are genuinely insightful. Your editing is concise and you always manage to draw attention to important details that we might miss. In this video, the aerial view of Cairo is fantastic.
I know your concerns about the first-class/business-class confusion might seem like first-world bitching, but ultimately, there's a high price to be paid for such comfort, and the passenger has every right to be assured of the product they're getting for their money. Keep it up!
Glad that you survived with out your G and T on two sectors . . great report as normal
Very weird to see the transformation in business classes, this is actually the first time I see this! Very good review again, big fan of your profile! Keep up the good work, man! Have a nice day
Thanks Arno, yes very weird.
You'll be very happy! British airways is changing there business class layout to something more modern and much better! Your videos are so interesting and I hope I can go on some of those planes one day!
Well done mate! The seat configuration was so weird but interesting!
Good video-cheers from Estonia 🇪🇪
Aitäh
Good video. You’ve always been one of my favourites
great video as always dennis looking forward to regaining the ashes this summer
Great video as always, Dennis. Love your channel. Hopefully you can review SAS long haul business class soon. It's quite decent! :)
Great review again Dennis. For me one of the best things about business class is trying the great wines they have, particularly when travelling on some lesser know airlines (in Australia) like Turkish. The wines are unique and gives an appreciation that would otherwise would be unknown. I don't think I will be travelling with Kuwait Airlines.
kuwait by it self doesn't allow wine\beer its a muslim County so of course the airline isn't wine/beer free.
I still haven't been able to replicate the warm, fuzzy feeling subscribing to this channel brings.
Great video as always Dennis. Maybe. Little trip to seatguru to double check the aircraft type. Keep up the good work. Cheers!
Thanks for the movie tips Dennis. Was a good one that!
Nobody:
Dennis Bunnik: "Looking forward to this one!"
Handsome daddy is back for another great review
Dead
I absolutely love Kuwait Airways! I flew on the A330 from FCO-KWI with the same 2-2-2 configuration which was a bit outdated; however, from KWI to MNL, I flew on the new 777-300ER business class cabin which was SO much better. Glad you had a great experience with them and love the video!
Another great video. I believe a few airlines do this on their regional routes. SQ have a regional 2-2-2 J class. Also so does CX/KA where their international J class seat is sold as first class and a premium whY class as regional J.
Before booking (usually with points) I always check with SeatGuru they have seat plans by flight number and user reviews.
Youve never addressed how you keep getting the planes that take off so fast??!?!
That landing into CAI was scary man 😉
Liam Egan whooosh
@@liamegan9674 r/whooooooooosh
@@liamegan9674 wow u must be in mensa
I've heard he slips a can of Fosters into the fuel.
Do you ever do a bad Video Dennis?!! All of them are so calm, well edited and informative.
Warm, fuzzy feeling.. I do confirm!!
Love your videos - they make me fly again.
Question: Do you miss that there is no alcohol during the flights and in the lounge?
I am looking forward to your next video.
Very diplomatic - I would be furious!
Great one again, Dennis!
This is very strange but amazing video Dennis !
Love From India!!
Hope you have more great experiences like this.
Great video Dennis: Regarding the mislabeling of classes: I've been on a few flights myself where this has happened. Most north american airlines phased out first class on their routes years ago, but whenever there was an equipment swap they'd sell the first class as business class (in theory giving preference to elite members). This was especially bad during the United/Continental and American/US Airways mergers. It may simply have been the case that they didn't offer first class on Colombo-Kuwait (as it's a less premium route) and were simply ferrying the aircraft. A confusion and disappointment for sure!
That's so confusing of them. If you book business class throughout, you don't want to be switching it up halfway through. Another great review, Dennis!
A few years ago, I flew into Kuwait from Jeddah on BA and then a day later was outbound on BA again. I went to the Kuwait Airlines lounge and presented my Qantas Platinum card. In those days the card was a weird brown colour. The hostess was going to deny my entry and said that the card did not look like Platinum. Actually she said, Sir - Look at me - I know my heavy metals! After I pointed to the oneworld emerald icon, she called BA to clarify and they said yes - he is Platinum. Actually the Lounge was a bit tatty and I cannot remember much about the food, but hey, at least I was in.
Am new to your vlogs and have subscribed as I like your videos. All the best.
Wow...that's confusing. Being in the travel business this was extremely helpful to learn.
Hey Dennis could you pls do a review of the refurbished qantas a380 first class when it launches later this year?
would love to!
Hi Dennis, interesting Class/Seat difference. On another topic, I travelled last weekend a couple of days after the B737 MAX being pulled from service. As you can imagine, the resulting overbooking created chaotic scenes at the gates as the airline personnel tried their best to accommodate as many people as they had seats for. I even saw a cockpit jump seat offered up to airline employees to free up that last seat. Throughout it all I have to say I was very impressed with the Air Canada Vancouver Airport Passenger Agents. Despite the pressure, they were excellent, courteous, and professional at all times. That said, the flying public generally demonstrated a calmness rarely seen in delay situations. The MAX story was front and center here in Canada so people were prepared. Too bad the same behaviour does not manifest itself during weather delays, which, at the end of the day, are safety related. Thanks for the video. Keep up the good work.
Hi, could you do a video about the best points systems to use? I have flyer miles with two different carriers; however, you seem to use so many different airline operators. Great videos, thanks, Nigel.
At least you got the new, self closing IFE screen on the A330 Dennis :)
Love your honest reviews mate !
thanks mate, really appreciate it.
The Royal class is the exact same seat as the first class, except in the Royal you get to close the door with total privacy. Then comes the first class, business and economy. What you’ve been on both trips was business class, but the first one was a newer version.
Great video! When that cabin is sold as Premium Economy then it doesn't look like it's a bad product!
Isn’t the one surly flight attendant such a damper?? A flight attendant can either make or break a flight experience!! Great videos Dennis!!
Hey Dennis- The seat maps didn’t give away the split class at time of booking? KU doesn’t have much lift from the US and I have never sold them, but now I have something to watch for if the situation arises.
thanks for your new Video.
I'm feeling all warm and fuzzy
Let me clear the confusion. Kuwait Airway is renovating it's fleet. All it's current airplanes are brand new. However only 10 out of 27 of it's current fleet are owned by the company (The 777 with new Logo/Brand). All it's other planes (including the one you flew on) are leased planes (Temporally replacement for it's old planes to accelerate the transition). It has an order of 28 planes (A320neo/A330neo/A350) which should replace all it's current leased planes starting from late 2019, with same the configuration of it's new 777.
Still charge arm and leg top prices for business class seats...which will become like (tricking you).
Do you think after you pay top prices and get those seat , you will.fly them again, I rather go another 5 hours layover, and not fly those seat again....it.s hard to bring one customer, it.s so easy to loose hunders in nano seconds.
HICHAM MOUCHRIK don’t worry, Kuwait airways target Kuwaiti travelers than other foreign travelers it’s owned by the government
@@Ooooiops greeting.
Nothing against the Kuwait .
Since this review, I heard that the Kuwait airline did took off all the old airplanes , and lease new one while they waiting for their purchases one that has been delayed from Airbus.
So now, better airplanes, better customer satisfaction,,more competition for the business which better for travelers.
Been tough in critics is the best way to fix the problem , at least in this case.
I will love one day to try them if they match services ,food and price of others competitors ..
You are lucky then ! Upgraded in Columbo flight as it is originally first Class
@@Ooooiops No you are wrong. Kuwait airline for all. Kuwaiti and foreigners choose what ever they want.
You have too send your coworker on a Singapore business or a Emirates business flight👍🏻
Dennis great review!!!!Love it. Looks worth flying isn't it?
Excellent review, as always.
thanks!
Hey Dennis, KU has the reverse herring bone configuration for their First Class and standard business class seats for their J class cabin.Due to the reduced premium demand on flights from Kuwait to Colombo/Chennai/Dhaka etc. They use the first class as J Class on these routes and the J class is used to seat a part of Y pax. On your flight to Cairo and also to other European destinations operated by the A330 which have a good premium demand,the reverse herringbone is used as F Class cabin and the J Class Cabin is used for J Class passengers! Quite weird but this is how it works!
Nice review as always. When you booked the flights did you also choose your seating and see what was offered?
Hey Dennis It was a great video but I was wondering why you fly into Cairo so often
Thank you for sharing!
Hi Dennis. I'm trying to figure out what music you were using in the background during the second flight. Loved it.
Great video! I would think to know what seat you are on, you can search for your flight on their website without booking it. If PE comes up you know business class is the 1-2-1 and if first comes up you know business is 2-2-2.
I just flew business class in Finnairs A350 and the seats look almost the same. Must be a popular seat.
I'm a teenager, but something about Dennis's dad jokes makes me laugh every video!
That what you mentioned just killed me🤣 with Kuwait, Delhi-Kuwait-Franfurt in brand new business class configuration, no alcohol at all,not even in lounge,however Kuwaiti loves to drink like fish as I have tons of friends there,i can tell,so it sounds bit shallow to me. But safe trip, so no complaint...
Most of us don't drink nor do we enjoy it. I don't, neither do most Kuwaitis I know, so please don't generalize.
I think you get what you pay for. Just bought business from NY to CMB for me and my family for Dec on Qatar. Kuwait was prob about 60% to 65% of what I paid for on Qatar. More than the price the lack of Liquor was a no go. :) Also would like to call out your reviews. They are excellent and a great source of information.
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@@perkinskurt6147 hallo
Thanks for the warning, that seems a bit shabby treatment for high-paying customers. Did they show the seat map when you selected your seat at the time of booking?
Great vid! Thanks. What's going on with all this rain in this part of tge World - l moved from here to get away from it. 😩
Thanks for the information 👍
I don't think its uncommon for carriers to market similar seats under different names. In the US domestic first class (recliner seat) is marketed as business on international routes. In Europe intra-Europe business class (economy seat with blocked middle) is different than long haul business (lay flat).
Dennis, flying from Perth (I would imagine Adelaide would be similar) on Singapore Airlines we get the regional business class product, which unless you’re flying on the 787-10, (your report on the inaugural flight from Perth highlighted this) is a very different product to their long haul business class. On this route, we get mix of 777s, A330s, as well as the Dreamliner. So to me it didn’t seem that unusual, despite the same aircraft type. When you selected your seat online, I imagine the different configuration was shown then?
Hi Dennis! Awesome video as per usual... what do you think about the BA new business class? I think it will be the best in the world, and the seats look even better than their first!! When they roll them out could you please give them a go.
Cheers, here’s to a great flight.
The Arabic coffee is so good for whom doesn’t like coffee taste ☺️
Because it’s taste as tea but it’s actually a real coffee not tea :)
The Arabic coffee I drank while working in Cairo, twice boiled in a Karnaka was wide awake coffee more like an expresso than tea. A glass of that before a boring meeting and I can guarantee no nodding off.
I can confirm once you “Subscribe” that warm Fuzzy feeling you get is awesome, It’s like that fresh in flight PJ feeling.
@@ballbag okay comnunist
I know at the moment theyre just images, but what do you think of BA's new Club Suites being put on their A350's?
Dennis.
Royal air maroc has the same tricks or maybe worst,include to route cmn-jfk that charge 5k r/t for it , making one of the most expensive flighttime/dollars/hour seating in the world ...
Whoever the food is really good and the lounge during lunch time is great as well
I hope that you will do it /cover it to help business traveler from that route
The cheapest way to do it
Cairo-casablanca-jfk
Cai-cmn-jfk.
Thank you and good luck
Interesting how the seats change for business class on the exact same aircraft type! Hope you’re doing well Dennis!
When Kuwait doesn't sell any first class tickets on a particular route they move people to their first class cabin and anyone in economy can check-in online and select the 2-2-2 business cabin. Speaking from experience.
TwistedLemon wow that’s actually amazing... getting a business seat with a free upgrade .. I’ll fly with Kuwaitairways next time I’m traveling .. thanks 🙏🏽 for the info
That is bizarre! Great review mate
any chance of trying the new emirates economy from stansted to dubai
I think this is far more common as airlines order different configuration to suit different needs. For examples, Cathay Pacific has some 777 configured specifically for regional, and many more for international. and they would have different seats.
They're mis-selling a product, That's surely against some guideline somewhere?
Btw, Love the music on this one.
Ryan Essex it's Kuwait, which consumer law will stop them? Lol
@@lonewolf6364 I realise that obviously.
Ryan Essex i was being fasecious mate, your radar is a little off today.. 😉
These aircrafts are three class configuration. F/j/y. As they don't operate first class in some sectors due to may be lack of demand., they provide first class seat for business class passengers and sell business class seats as premium economy. Where there is first class operated business class passengers will be given normal business class seat. In fact business class passengers are given an upgrade as far as seats are concerned where there is no first class operation. How can you complain.
sunu j the complaints seem to stem from the facts not being known/widely published upon bookin, as Dennis advised.
DUDE I LOVE HOW HE SAYS ' couples who GET ON WELL should opt for the middle seats' :) lol
A picture says a thousand words :) You look really confused,hehe
Greetings from Oslo,Norway
I know those 2-2-2 seats well and I'd be very happy if I was given them in premium economy :p
Yes me too. I fly 2 or 3 times a year from UK to Thailand and never direct. I've done stopovers in Istanbul once, New Delhi and Mumbai a couple of times but usually through the Middle East. Dubai once, Abu Dhabi a couple of times and Bahrain fir the first time a week ago. Most frequently is Doha which is my favourite airport as it seems bigger and more relaxed. I don't fancy a direct flight of 11 to 12 hours without a break unless it was business class. Premium economy would be nice but it's not something that the M.E. airlines seem to do. I know the Qatar boss says they'd economy class is as good as premium economy which suggests he's never tried it. I've considered trying PE on a direct flight or one through a European hub so I must try it before I get much older and stiffer.
I'll look out for Kuwait flights in future. I've seem them before but I'm not sure they were that much cheaper in economy than airlines imm familiar with.
I've avoided subscribing to you Dennis simply because I watch so many of these videos by different people however your plea got to me so I gave in. Just a few questions. How do you get time to meet your kids? Do they complain that you're away so much, if not maybe there's a message there? Do they fly and if so do they have to fly economy?
Good work, keep it up.
@@kimamey as someone who also flew from the UK to Thailand a few times a year, I mostly either stopped in Cairo, Zurich or took a nonstop. I much preferred the Zurich flight simply because I love using the Swiss senator lounge at terminal E (access with my Star Alliance gold status) and I think Swiss offers a really great product especially compared to BA. I Haven’t flown BA for a while, however I might be willing to give them a try again because I’ve heard that their crews are really friendly (hopefully they’re not racist, my dad met some really racist crews in the 80s when he used the first class bathroom as a business class passenger. He got scolded really loudly and that was a terrible experience)
Hi Dennis, any plans on giving BA another chance with their new Business Class?
Definitely - that new business class seat looks really good.
Knowing BA they will probably charge through the roof for it.
Felix Soheili yeah lol
Felix Soheili they always do charge a lot so at least it’s for a first class like product now haha
No warm nuts? No eye masks---No Thanks! Always a great video, Dennis!!
I've been on them funnily enough to Kuwait!I can't remember much about this airline.I've seen it rain around there and a lot too.When I was in Manama, Bahrain it poured down and all the streets flooded I think it was a January.
Do you think it has to do with the length of the flight? Certainly domestic flights in the US have quite different standards for what is allegedly First Class, and it seems to depend on the length of the flight (can't account for it otherwise).