THE SHOCKING DECLINE OF QATAR AIRWAYS
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- เผยแพร่เมื่อ 25 ส.ค. 2023
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This is a comprehensive Flight Review of Qatar Airways.
Class: Economy
Route: Colombo (CMB) to London (LHR) via Doha (DOH)
Plane: Airbus A330-300 & Boeing 777-300
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Who came here after seeing the video where Josh got banned from Qatar Airways
Same here!...
I did. Watching from the state of Washington (SEA).
me boy
Here
Same here
Dear Josh,
As a Flight Attendant at Qatar Airways you are definitely right. There is something going on behind the scenes. We are underpaid, under fear, under rested, under arrest at my own accommodation most of the times. Before every flight I HAVE to stay at my house and come back before 4 in the morning anyhow. One mishap here and there, one tissue upside down and I'm scared I will be fired. I have been flying continuously for the last week, twice I did turnaround flights to Europe sectors. Twice. No rest whatsoever. The crew who flew you from Colombo wouldn't have had 24 hour layover and let's not get to the layover allowances. It's basically peanuts. I fly thrice to US sectors every month before which I do a turnaround flight to Indian sectors. The layover in the states is maximum 24 hours, even tho the time difference is insane. I do not get to see my friends and family for months at a stretch because I'm always scared if I'll even get the ticket and the ticket back to Doha is even more expensive. Plus I have to come back as soon as possible because of 'minimum' rest. I live here in constant fear from so many people, my passengers, my supervisors, my own colleagues, my own team at the office and even my own watchmen in my building. When i heard the bonus Emirates and Singapore Airlines or even low cost carriers was awarded I was very hopeful because my airline is the best and I expected a lot, yes. But I think a lot of commenters are right, we do buy those gimmicky awards. Because the best airline would never treat their employees like this. When you said that they send the worst aircrafts to South Asian countries. They also treat their employees from South Asians countries the same. We constitute the most of the company, from higher management to cleaners but you will never see one of me in their advertisements. Never. I don't even get my bids, neither do I get my offs and it's not just me it's most of us here, but we're here surviving here on such less money. Doha is so expensive for so many reasons. They keep hiring from my countries because it's cheap labor and they are aware of it. They believe in hire and fire instead of keeping the current lot happy. We have a speech ceremony here where the GCEO Mr. Akhbar Al Baker comes and has a word with us. He said "AT THE END OF THE DAY YOU ARE JUST A NUMBER TO ME, YOU ARE REPLACEAPLE". How can someone draw their motivation from this? In another speech ceremony when asked why are the allowances degrading day by day? He said, you don't need more money you eat my casseroles, how ironic it is that we us crew still don't eat on most of the flights since there is no food left. We are supposed to share 2 bananas and 2 apples among 14 people. Sometimes I feel I have no basic human rights. I feel like I'm being watched the whole time, monitored even. The crew are truly exhausted all of us. But there are still people who won't say anything because they get things their way and the ones who don't, well they don't.
Yet we smile, 'going places together'
I'm sending this to you from a burner email because i don't want to be tracked down. You can respond here whenever you like. I will also comment on the video please you can pin it or copy and paste using your account so that they dont remove it because everyone deserves to know what makes us the best airline in the world.
We need your help, Josh.
Please.
They need to get rid of Al Baker... just listening to him you can tell the guy is a nightmare.
I keep hearing this, something has to change, my friend that worked there had told me that had the worst treatment as an employee, more and more people need to be aware of the corruption that is going on and people stealing money from employees.
you have my support as long you guys voice up.
couldnt agree more that message made me terrified i feel sad for their staff, so us as passangers we shouldnt blame crew instead not fly qatar and not give them business lets raise awareness.@@xraylife
I'm not surprised. After all, this is a middle eastern country we are talking about. South Asian workers are treated like slaves and third class residents. Having spent 10 years in the middle east, I can speak from experience that we are nothing but a number to them. When they don't care about their employees, how can they care about their customers? Have you ever seen a Qatari national working as flight crew? No, because it's beneath them! Their treatment of those Australian women during the airport baby scandal shows that they have no regard for human rights.
Working for someone in that part of world is a sure way to be treated as you have outlined and explained … There, you are nobody … Wishing you good luck finding another airline to work for...
I don't generally watch flight/hotel/travel experience reviews since they're generally sponsored and the content creators know not to be actually critical (for fear of burning bridges for potential sponsorship/revenue). Hearing about Qatar's treatment of you brought me to this video, and I just want to applaud you for standing behind your review and not being bullied by the airline. I'll be looking forward to watching your videos from now on and using them to make travel decisions.
Same here, just subbed because of that. Streisand effect is in full force.
@@e4jasperithe potshots at sam chui on the other video 😂
since last year Aug after flying without being jabbed was allowed or opened up i have flown three times, Oct 22 / May 23 and now in Nov 23 Germany-South Africa, before covid i flew Oct 2015 on Lufthansa and found the food ok, July 2016 i flew on Swiss air and the food was excellent, then i flew Jan 2018 same route on Lufthansa and food was ok, then again Dec 2018 Swiss air and food was good, then again July 2019 Swiss air and food was good, then came Covid and because i refused to be jabbed could only fly again in Oct 2022 on Air France, food was good, then flew Swiss air May 23 and food was bad, the bun for breakfast was like a cricket ball, hard and dry, now in Nov 23 again Swiss air and food was terrible, ok all in economy class, but will only fly either Air France /Swiss /Lufthansa as it's a direct flight to South Africa and back, , and on Google Flights it easier to book ones own flight, i dont worry about the quality of food as i take my own food with when flying, i eat it just short before boarding and always have extra self-made food in my carry-on luggage for breakfast waiting for my connecting flight,i will only buy a coffee while waiting to board ,
That is what you get from a 3rd world country (big fancy building doesn't mean you are not third world) that things it's people/race are above all other humans.
They banned him from Qatar airways after they're unable to bribe him and take down this video. What a joke. Please everyone share this video.
Can we also talk about why the toilets are messy when grown adults are the ones flying. It is unfair for passengers to mess up toilets and expect another human being to clean up your filth after you. If you dont know how to use a toilet then maybe you shouldn't be flying in the first place. I personally would not enjoy my job if i had to constantly be cleaning toilets because people keep pissing on the floor. Also remember, the same people cleaning your piss off the floor are the same people serving you food. The crew are not slaves so please treat them with dignity.
Adult males: Don't be ashamed to sit to take a piss. No one is going to tell on you.
its the shitty passengers. i usually clean up
after i use the toilet. i am like the extra crew. if only people are courteous.
Once I had a pax shit out of the toilet, they don’t care
Very well said, appreciated 👏
Well said, totally agree
I work as a receptionist at a hotel that accommodates Qatar crew near Heathrow. Poor people are exhausted, they get treated like sh*t by the company and and hence there is no motivation. Imagine, we have a flight that comes in the morning and they have to operate AGAIN the same evening with minimal rest. Their rosters get constantly changed and sometimes they don't even know where they are flying to next. This company is making them overwork themselves but they are too scared to speak up as the company is extremely strict. When I do my briefing upon their check in, they are either too tired to stand up or too tired to even keep their eyes open. I understand that passengers pay a lot of money to fly with them, which explains the high expectations, however, please be kind to people who work in customer service sector
I was once told by a wise man that he wouldn’t even send his dog to Qatar. I don’t know why he said that but that’s what he said when I asked for his opinion to send my daughter to work there. I understand that people need to work and do not always have the luxury of choosing their jobs but what I’m saying is I’m not surprised to hear these stories. I wish things change for you guys.
Sounds like the management of the Qatar airways need to be revamp urgently 😞
Family friend of mine was hired on by them to work the lounge in Doha. They said they’ll cover housing and 1 meal a day. Not 30 days had yet passed after he arrived and started working when they kicked him and everyone else they hired out of the apartment and told them to go fund their own place or get lost. Half returned to their country of origin jobless. My friend and 6 others were able to get a 3 bedroom apartment they’ve been crammed into since the start of the year. The common theme is they’re overworked and not getting paid enough to cover essentials never mind Leisure and remittances
I agree. the customer is always right saying is not always fair or true
I can only imagine what their going through
My wife flew their business class product earlier this year and felt the service was very average. After what happened to you we will never fly Qatar again! Thanks for standing up to them - let’s show them the power of social media!
Yea right
👍🏻👍🏻👍🏻
which flight and why was it average
Ditto
it's not a 'product', it's a service.
As ex-crew for another gulf airline, here is my insight on these shortfalls:
-Bathroom cleanliness: crew are expected to keep the bathrooms replenished on flights, however it was never our duty to clean the floors as the plane does not even have any mops etc on board. Do you really want your crew cleaning urine off of the floor (even with gloves), and then handling your food? The toilets are only fully cleaned on ground by cleaning staff, and arguably the bigger issue here is that full grown adults are urinating on the floor.
-Unfriendly crew: I stopped flying before Covid, however even then airlines began to decrease the number of crew on each flight which made it extremely challenging to deliver the expected level of service. There is a ton to prepare on ground before take off especially for shorter flights so that the service can be started as quickly as possible, and with minimal crew it was near impossible to greet everyone. On shorter flights it is also fully impossible to deliver the service that the airlines sell and advertise. There is literally not enough time to have warm conversations with 300 people on a 3-4 hour flight so I remember it was often a situation of just handing out the trays and getting everything put away again before preparing for descent.
-Catering: the airlines cater nearly the exact amount of meals as there are passengers, and generally the meal choices are 50/50. It would be impossible for everyone to always get their meal choice, and really the only way to improve this would be to oversupply meals but then this would lead to a huge waste of food.
The only thing I don’t like about this video is that I feel like it attacked the crew a bit who I think people forget are human too. You don’t know how many hours they’ve flown that month, what they’re going through in their personal lives, or if maybe something happened on the way to the aircraft or the previous flight that brought their mood down. They are also the face of the airline that get the heat from all of the issues customers face, but literally almost every single thing is out of their control. Baggage problems, meal problems, connection problems, seat problems - literally none of this is in your cabin crews control.
Let’s give service workers some grace ❤
He is just another youtuber, who wants to gain fame on shiting some famous brand or ppl.
I didnt find anything disturbing at all on that flight. TBH how can u know it was piss or just water on the floor?
What u expect that crew will welcome u by kissing on your cheeck?
I agree with you. I flew on Qatar airways many times and I never had issues. I flew business with Qatar Airways and I flew economy. Of course the service is not the same between the two and I am OK with that. I had the best EVER business class experience on Qatar Airways. If I compare Qatar airways with any US carrier, the US carrier would lose by a mile. I think this is unfair to the airline and crew.
Very well presented and thought-out response!👏
As a former Qatar Airways flight attendant, I totally agree with you 👏🏻🩷
The best insights so far 👍
1:44 Just because a plane is over 15 years old doesn’t mean it is a dinosaur. As long as the cabin has been refurbished the plane will feel brand new and can fly for another 15 years. I’ve flown many older 777’s that have had nose-to-tail refurbs and they felt just as new as any 787!
Totally agree with you. I really want to know what he thinks about B747, a dinosaur or a flying castle.
Correct, a 15 year old plane will be just as safe as a 1 year old plane, the biggest issue is that they eventually become less fuel efficient.
Problem is, cabin and chairs are the same, a layout that is not up to QR's reputation
I completely agree, and was just about to write the same thing. It would be more accurate to refer to the hard product being out-of-date
Take a look at the Edelweissair 340, they still rock!!
I have been a platinum member for years & in the last few months stopped flying with them completely. They have bumped up the prices on the back of world cup & the crew (which was the heart and soul of this airlines, as every airlines in the world has aeroplanes too & even better, newer fleet than them) has been strangled and their genuine smiles and hospitality is wiped out. This is how an arrogant company presses the self destruct button. Great video Josh ... 100 percent true!
How much did you have to spend roughly for each level to get to that?
Please never remove this video. We should all stand up for better conditions for all Qatar Airways employes. I flew with them in 2014 and it was great, but you hear a lot about the fear within the company on all employes. Come on Qatar, try to be the best to customers and employes...your employes are the greatest asset you can have, so be kind and fair to them....
I’ll be honest, I’ve flown with wife and kids on Qatar airways recently (Sydney to Doha on A380). The service was great, crew helpful & cheerful, excellent entertainment. In summary , we didn’t have any issues.
But I appreciate your review based on your experience.
As maybe crew got different treatment if your asian plight vs to australia. Plight. theres special treatment to white and non white custumers. As the former got tendency to complaint or winge and expect the best as what its been paid for.
I think that people that pay to dollars for the likes of a Q suite have a right to expect the best in all aspects of Qatar
A reason for the Qatar decline is probably that they have based their employee relations on fear! The employees have been hounded for years, in manners that would not be permissible at all in "the West"... After the pandemic, jobs in the airline industry are available everywhere, due poor pay and terrible hours, so not having nurtured a pride in their airline rather than fear of Qatar managers, they are now paying the price for not caring for their employees!
I have used their Economy class at least 30 times and only seen sub-par toilets once. I think it happens in case someone messed them up right before you but its very rare as far I could see
What route do you fly with them??
Arabic or Indian people use washroom REALLY BAD
I find that flights going to and from western Europe to be much cleaner than flights going to and from certain 3rd world/Muslim countries. some cultures just don't have high hygiene sadly
@@letsgotoe2toe they do have high hygiene, why wouldn't anybody want to be hygienic ? it's a case of treating poor countries, well poorly. They don't have money so treat them like shite
@@letsgotoe2toe and the funniest part about what you're saying is that the airline itself is a MUSLIM ARAB airline haha ... any practicing Muslim also performs wudu five times a day which involves cleaning themselves. If anyone isn't hygienic it's because of a lack of education on the subject.
Former Frequent Flyer of Qatar here. Everything you say is true, i have noticed the same already some time ago. I have ditched them until they get their act together, and if.
This was the first review video of yours that I have ever watched. And your review was very fair. Qatar airlines should use this as an opportunity for improvement and thank you for your honesty. So sad when a company that is making record profit can treat its staff so terribly. Their management should be ashamed of themselves
I know one thing about the CEO of Qatar Airways, having shared office space in the same building when the airline was young. He is absolutely unforgiving, even a monster when it comes to dealing with his staff. The staff you captured in the video will certainly lose their jobs within minutes when it comes to his attention.
more than lose their jobs... I doubt they will ever step foot in the middle East again. I wish the faces were blurred out although I'm sure management could easily find out who worked that flight
its not good of allowing faces to be shown yes, @@letsgotoe2toe
He needs to be sacked before he brings the airline - and the country - down with him (no pun intended).
@@FG-cc3qk sack him u say, never, that's why he is there, As someone pointed out these Arab countries or Eastern countries do not have unions like in the US and European countries, UAE and its likes treat citizens as how they like, in some of those countries women are not even allowed to drive a car, be a lawyer, doctor, so we cannot expect them to treat there staff good,
How true was your comment!😢
Hi Josh, thanks for shedding a bit of light to how shitty Qatar Airways is and the effect of it towards crew. Right now, the upper management are in panic mode trying to remove this video. It has always been the case. As for NEW update: an ENGINEER have died due to extreme exhaustion. They are supposed to handle 7 aircrafts and he has been handling up to 13 AC in the extreme weather.
Management expect us to perform such high demand, impossible service. FEAR Culture is very much alive in this company and whatever wrong happens even if it's not the crew's fault, they still find a way to blame it on the crew.
My fear is that this fear culture may result in some catastrophic event one day. Imagine exhausted engineers working on aircrafts - surely there are safety implications from this.
Josh got banned from Qatar due to this negative video, see his latest video. I have now also banned myself from this slave labour airline
@@FG-cc3qk isn't catastrophic already that one man, one son, one brother, one human being died because of forced overworked...?
This is so messed up.
@@FG-cc3qk "Big-time safety issues" if engineers don't have time to service an aircraft fully thoughtfully and correctly.
This is the video that caused Josh to get banned from Qatar airways
I worked as a cabin crew for QR for four years beetwen 2009-2012. Qatar Airways was a toxic work environment and still is.
I flown with them as a passanger recently and it is written in the crew forehead how miserable they are.
Some nationalities, keep doing it because they lack better options in their home countries. I once flew with a fellow crew and she told me she had properties back home as a QR crew. Haha imagine!
Regarding the crew "giving their back" to you during boarding, Id do the same if someones board with a camera on my face. Times have changed, I guess.
Toilets: crew should maintain toilets acceptable for use, sure. But, people should be mindful of others when using it as well. I always kept toilets in 'acceptable' state, never, never cleaned them.
My last days as a crew finished 6 years ago with Etihad Airways. Much more pleasant experience. I believe for the guests too.
As a former crew and fellow passenger, Id say Qatar Airways isn't the best at all.
I've more or less always used Qatar to fly long haul fro. UK to Australia. We've never ever had any problems with any of the flights or crew. They have always been first class in terms of food and service to us and this is probably why this has come as such a shock to me. I'm hoping it's just been a blip and you got them on a bad day - we all get them right?! I have noticed that they have really increased their airfares but put this down to current financial crisis around the world. Time will tell I guess, but I hope you choose to contact them personally to tell them your experience and at least give them the chance to respond. Live your videos Josh! You tell it how it is and that is a good thing
these days!
Cost of fuel and high demand due to most countries no longer having restrictions that's why on their rivals have reintroduced the A380 a type they were not expecting to return service
I have always flown by Qatar Airways 98% super excellent no lies especially food and drinks and over all / from Casablanca to Doha and Doha to UK And CANTONESE
Nah man they've been like this since even before the pandemic
I flew Auckland to Adelaide in Business Class a couple of weeks ago and had a wonder through Economy and noticed the crew Economy look grumpy and not particularly interested in their work.
Nah! They have been like this from 2017. Even for Q-class, the service is horrible to South Asian countries! They are not at all an world class airline ☝️
I’ve been traveling on QR business class for almost 10 years now. Prior to this, I’ve always traveled with SQ, EK or CX. I switched to QR because their service was waaaay better than the other 3. I can’t say that about them now. Other than the Q suites being comfortable and food is good, the service is really subpar nowadays. I noticed this since early last year. I’ve flew twice more after just to give them a chance but, I’m very disappointed. Even the lavatories are not clean or well stocked as before. I’ve now since reverted back to EK and I’m happier with the new seats and, better service. When the staffs are demotivated, it always stems from the top. Big corporations always forget that it’s their people who makes the company… not the other way around. I hope the QR management will wake up soon. Oh and btw, their customer service suck big time too! One of the worse I would say
In July, 2023 while traveling from Chennai, the flight arrived at Doha almost 2.5 hours behind schedule. Instead of bringing the aircraft to a gate , it was parked at a maintenance spot far away from the airport and the shuttle bus took almost 35 minutes to bring us to one of the gates and I was in a rush to my connecting flight to Chicago that was already boarding !
Hätte sich QATAR AIRWAYS entschuldigt, wäre der Fall nie in den Printmedien gelandet. Ich wäre auf dieses Video nie aufmerksam geworden. Die PR Arbeit von QATAR AIRWAYS ist sehr ungeschickt.
I used to be a crew and i have to comment on this video: i flew with QR for almost 6 years and i worked in both economy and business class. I agree with most of your comments:
1-After pandemic, QR fired a lot of crew and when the airline was about to pick things up , they hired thousands and the same time so it was (quantity over quality) and we can feel it even the behavior of the new crew is different. However i can say that 90% of the crew are extremely friendly and hard working
2- i have no idea why would they still operate the 330 or rent other aircrafts from other companies like oman air and cathay pacific. They should have stick to two or three aircraft types and make the passenger life and crew life easier.
3-the product itself deteriorated after pandemic , i remember the tray used to have much more stuff but it feels like the food has become different.
4-the meal choice issue i started to notice it after pandemic, when i got promoted to work in business class. We have the same issue in business class, and it's much more embarrassing to refuse a customer a meal choice simply becuase there is not enough. The catering count used to be more however the last couple of years it has become very less and that is embarrassing.
5- since i joined in 2017, we used to not clean washrooms after every passenger, however, we do try and maintain its cleanliness. However, sometikes it gets really busy and hectic that we don't even find time to drink water.
6-The crew are not well compensated and the scheduling has become more hectic. It's like there are no rules or humanity or no consideration of how the human body function.
7- i don't think qatar airways is the best airline, i can write a book about what they are doing wrong from my point of view, and i can assure you that at least 70% or even more of the employees whether crew or not are just working for money and they don't care about the company or its image and they are not even slightly proud of working for QR and that affect the business in so many levels
I flew Qatar 5 times to Sri Lanka this year however I tried Emirates on the same route and I can assure you, that there is an abysmal difference between the two. I prefer millions of time Emirates, Better aircraft’s, the crew were extremely kind and the food portion is large. One the way back to Milan, I got a food intoxication from and I had to vomit, the crew helped me a lot. Also one thing I noticed is that the ground stuff in colombo also were kinder to emirates passengers and the cleaning department cleaned the aircraft well. I saw same ground staff treating badly Qatar passengers. To cut long story short, I’ll probably fly emirates from now on
Its all part of the 'Great Reset' the elites don't want us to travel anymore, scary but true.
@@bogo_wanderlust3692u do realise the sort of have similar rules and kind of treat their crew exactly the same way
@@hailstormtygaa798 so qatar did also give their cabin crew half a year's salary as a bonus for a successful recovery after the pandemic?...guess not....
since Oct 2015 i have flown 9 times between Germany and South Africa and 8 times on either SWiss air and Lufthansa and last year Oct on Air France first time, food before covid was good/or ok on Swiss/Lufthansa, but since covid food on Swiss air is terrible, ok i dont eat supper on the late night flights, i take my own food with and eat it just before boarding, and have an extra meal in my carry on luggage for breakfast if i have a longer layover in either Switzerland or Frankfurt . i book my own flights on Google Flights as i can then see which airline is cheapest and have seen Qatar being cheapest at a certain time of year but will never book it as i dont want to be stuck in a Arab country thank you if something goes wrong, but the Lufthansa staff are very stuck up i must say, hehehehe, trying to be showing the German excellence thy want people to believe thye have,
We recently flew from Cape Town to Barcelona on Qatar with a stopover in Doha. The Boeing for the first leg of the journey was very old, seats and carpets were dated and the screen quality was horrible. The flight from Doha onward to Barcelona was amazing. Brand new Airbus, lots of leg room, state of the art screens and everything brand new. Exact same situation on our return journey. Feels like they use the old planes for trips to Africa/Asia.
They have 777s to HKG.
@@Alex-ym7trSouth Asia and some SEAn countries. Specifically, Indonesia Malaysia Thailand India Pakistan SriLanka etc.
I used to be Qatar Airways staff, worked there for 5 years, they treat employees like shit , put huge stress on them. finally I have quit , and I'm so happy now.
for any QR staff try to find other work and quit to keep your mental health in shape. working there makes you mentally sick, so toxic
Who came here to see if this video was deleted after finding out that Josh Cahill got banned from Qatar Airways?
I am surprised by your review of Qatar Airways. I flew Qatar from Auckland NZ to Doha and the crew was absolutely amazing ..so much so that I wrote them out an appreciation in flight. Delicious meals, very polite, sociable and service was super fast. AlsoI found this was the only airline I travelled so far, that cleared after meal trays the fastest.
Maybe the quality is all over the place then in Qatar Airways.
I just recently flew with on business class and they couldn’t care less how sick i was throughout the flight even ignored me twice when i asked for assistance
@sridharnz8878
Auckland to Doha???
That's like before the pandemic, Qatar is yet to return to Auckland which is scheduled for September 1.
You're using a more than 2 years experience to compare now.
I fly Qatar Airways quite regularly, and I think my experience on quality and service is very much hit and miss. I am scheduled for the Doha to Auckland trip on 10th September on the A350 (variant that ranges from 1-7 years old in their fleet) so will be interesting to see what it’s like.
Sorry I should have mentioned when I flew them..well it was this year 2023 March.. maybe they are trying to turnaround that poor image ,we should give them some time.. also plus was fantastic leg space in Economy.. not seen in many airlines..
To everyone watching this video
I would like to mention that there are lot of things that QATAR AIRWAYS passenger are not aware of
Qatar airways crew are suffering from a really bad management
First of all
Layover hours are short
Some crew do miami and San Francisco with only 19 or 24 h rest only
Secondly the salary and layover allowance has downgraded in order to save money (as per the company)
Thirdly regarding the motivation everyone in qatar airways are there due to money and also the responsibility is to provide well service to passengers but the opposite is all the airline received a 06 or 08 month basic salary as a bonus , qatar airways payed their crew only 01 month and they add only 50 usd on top of their salary
So to mr josh and everyone reads this comment befor you judge regarding the crew is better to ask who is behind this Situation it is their management and especially the cabin crew management which are incompetent and cannot provide a single leadership skill
Food choices it always the same probleme so don’t be surprised
It didn't seem like he was "judging" the crew, as much as stating facts. Qatar charges customers (business class, anyway) well over double what they did in 2019. Apparently, that's not making it to the crew. But part of flight attendants' work is customer service. If that's lacking, more customers will choose another airline with more cheerful service.
@@cargopilot747 QR price is double than 2019 is normal, taxes are higher on 2023. But if you compare it with another airlines at the current time, QR has cheaper price most of the times.
Regarding the lack of customer service.
You're correct, PART of flight attendant job is customer service. But you can not compare customer service style of flight attendants and other hospitality industry as apple to apple. Don't forget the OTHER PART of it is their fatigue, constant jetlag, irregular circadian rhythms and lifestyle, and lots of other reasons that you might not even think of as a regular flyer. And apparently, those "cheerful service" (as you prefer to use this term), are taking care of their crew properly and humanely. Because, in the end of the day, this is business, not a charity.
Quick question. Have you ever flown from minus UTC time zone to plus UTC as a passenger? (I hope you're knowledgeable about UTC). Were you tired? If ONLY as a passenger you were exhausted, imagine working for 14hours with different time zones back and forth plus only 18hours of rest day. Think deeper next time.
@@user-to6jr7nz1d You think the flight attendants on other airlines don't face the fatigue, constant jetlag, and irregular circadian rhythms? And yet they offer cheerful service. You think that we pilots don't face the same jetlag and other challenges? Think deeper. Often.
@@user-to6jr7nz1d I've been checking prices to SE Asia. China Airlines, ANA, JAL, and a number of other airlines are consistently cheaper than QR. You completely missed the point about flight attendants. On all airlines, the FAs and pilots face irregular schedules and jet lag. No one likes to be underpaid and overworked. I've had to do it at several jobs. If management doesn't improve, the employee needs to look at other options. Glassdoor and Indeed are among employment websites that allow employees to rate their employers and if the company has malignant management, they can leave reviews with specific information, to help other potential workers to avoid that company. You're trying to make excuses for cheerless service, when flight attendants at other airlines put smiles on their faces. Wow. Try thinking about it from the customers' viewpoint. You pretend they should keep spending their money on Qatar when they have choices and can receive better treatment. Obviously, you have a vested reason for trying to defend QR because your comment makes no sense. But customers have choices and as Josh pointed out, when a customer spends money, he or she should expect good service. This video is a great wake-up call for QR.
Recently flew on a QR dreamliner from south asia to doha. Didnt notice any of these issues mentioned, but did notice staff were not as chatty, but were still very professional.
Flew BA frim doha onwards and BA crew seemed a lot more engaging overall, although the equipment was a 25 year old 777 , the interiors were refurbished so not too bad.
Havnt flown EK Recently so cant compare.
So during boarding, take off, and landing the window shade were closed... what a lack of security of Qatar Airways ...👎🏼
Social media is very powerful. It can make or break somebody. In this video, probably the crew lost their jobs.
Whoever peed all over the floor like an animal needs to behave themselves. Their actions and this guy's expose might have cost them their jobs.
That's interesting. We just flew qatar long haul and we also had a bad experience with both comfort and cabin crew.
17 years old plane is no dinosaur come on..
Well maybe you don't understand how it works, so be quiet.
@@MrMonne84He’s right so YOU be quiet
No it’s not. Should they have rolled out a brand new plane to please this guy?
There is a clear indication that newer and flashier planes are being used on more premier destinations. Ive seen that with most airlines that they employ their older fleet to places where the purchasing power isnt as great.
Yeah but that makes absolute sense, if you have only limited amount of new best product, you send it to a place with biggest purchasing power.
@@TravelwithPavel Agree.
@@TravelwithPavel purchasing power you know that India and China have bigger purchasing power overall. And it has not to do with that, Qatar sends 787 and A350 to colombo it depends on the season
I flew the exact same route last month from London to Colombo and return with Qatar Airways, and I was shocked by how terrible my flight experience was. Both my flights were delayed, so much so that i missed my connecting transit and was put on a second flight with all our seats scattered (i was with a group). The plane was an old A330 from Doha to Colombo. When I then got on the plane, they had swapped my seat with someone else without asking me, giving me a whole new boarding ticket! I refused to move. I then found my IFE screen was not working, and my seat didn't recline! They then kept us on the plane for 2 hours with no A/C in the Doha heat!! All the passengers were getting restless at that point. During the flight i found the toilets to be very dirty, with tissues and water all over the floor! I also received my meals last for some reason and i was not sitting at the back! By the time they got to me, they ran out of options!
That's what you get with EU airlines in 90% of cases, just to know. QA and TA are still top compared to EU airlines. Danish SAS and some non-EU European still OK, but mostly like village bus runs.
What you have to also consider is that, many flights from many airlines going in and out of Colombo is a level down in quality and customer experience. As a Sri Lankan living abroad it's always frustrating but noticeable, e.g. the difference between my flight from AKL to SIN, and SIN to CMB. I hope this changes and thanks for the review
i can imagine, i live in the uae and the disrespect to those countries considered to be in the labour sector is HORRIFIC… i hope more people talk about it
I flew them from Jhb to london and back. I had no issues . The food was great and team was friendly. Especially Heathrow check in staff. Their supervisor lady really helped me . I had forgotten my passport at home and she really did her best for me not to miss my flight. Kept the gate open longer. Helped me checkin my staff before my passport arrived and helped me communicate with my friend who was brining my passport . I made it to the gate
I did hear that Qatar reduced staff pay during Covid and that this reduction has yet to be reinstated. If true, that could easily have an impact on staff performance levels.
They reduced the salary but after the World Cup when all the airline like emirate and Singapore gave bonus like 06 or 08 month basic salary bonus qatar airways delayed and they gave only 01 month basic salary as bonus so that why the crew are not motivated
It has been reinstated after a few months of reduction, and it has gotten lots of bonuses and increases recently! The problem with this company is with the management! People are working out of fear. Oh well, what can you expect from Indian and Pakistani managers, VPs, and CEO?
@@tomtoktakk but it is lesser than the other airline and more work
@@tomtoktakk What a racist remark. You should be ashamed of yourself.Clown. 🤡
When customers came back as a chock for many airlines, QR responded by reducing crew to minimum crew. and it got even harder with the world cup. That combined with strict punishment, and 12hr curfew before every flight.
I’ve heard some “fear motivation” inside Qatar airways. Their crew surely won’t be that cold on some flagship routes, but fear motivation surely exhausts the crews, which explains the experience on Columbo Doha flight.
Yes it all about the fear from the management the crew are not like motivated to do the work they just do it and smile because of the management
They fire people like hell
@@user-hu6zq3xc7b If you want a smile, hire a prostitute. I rightfully only expect efficiency and helpfulness. Also, QR mandated masks longer than any other airline.
@@MandoMonge for it to be worse than Amazon means management is doing all of this with intent, and judging by the CEO’s character, along with how the Qataris in general treat others, there’s a level of sadism in that intent. I worked Amazon Data Centers and experienced them turn it into the equivalent of the Warehouse environment. It quickly became the Corporate version of China, and everyone myself included started getting fired left and right by an AI which my manager had no ability to override.
I recently had the chance to take a flight from Riyadh, Saudi Arabia, to Doha. Once I got to Doha, I sent out some pictures showing how the aircraft cabin and the amenities were clearly not up to the mark, with parts even coming loose from the doors. Also, when I pointed out the issues with the lavatories, sadly, my concerns were completely ignored.
Similar experience last week i flew with Qatar from London to Lahore.. A380 from London to Doha was a good experience however the A330 from Doha to Lahore was a really old airplane, it was really hot in the plane for the first 45mins till it took off and the food was below average as well... definitely went downhill compared to pre covid era
I have been flying Qatar for over 10 years now. And I have been seeing the decline happening for the past 2 years. I recently returned with them from BKK and the service is comparable to Ryanair now, the food trays are now downsized (e.g. did not get any butter with the bread roll; however, their desserts are usually excellent), the pillows & blankets seem thinner than they used to be, the toilets are borderline filthy. There was an issue with the ac vent above my seat (a380) where every few minutes there would be water and/or ice dripping onto my head & shoulders. When reported to a crew member, she handed me over a few paper tissues and told me to clean it myself lol I was a bit shocked to be honest. The water kept dripping for half of my flight.
You would have urged for an empty business class seat rather😂
Singapore Airlines is the most consistent No. 01 in the world airline industry for so many years. Greatest of all!!❤
No if you skytrax since 2001 Qatar Airways has won the best airline many times compared to Singapore
@@khalidansari6013 Skytrax is a self serving joke with a credibility less than Josh...
But their customer service stinks... we were told that they didn't have a complaints department by some staff (Who were extremely unhelpful). They're a listed company, and they need good customer service to truly be so great. On the other hand, I'm sure their onboard product is consistently good.
@@barcafan9025 I never go on an individuals experience, it can vary so widely. I used to have a great time on British Airways years ago when everyone was saying they were shite, then later I found they were shite.
@@Swaggerlot Fair enough, but this is a common issue (Nonstop Dan has made a video about this and called out Singapore Airlines), but I get your point
I flew in Qatar airways around the time after the 2022 World Cup. It was my first time flying since 2013, and I’ve also noticed a massive difference compared to my experiences in 2010 and 2013.
The cabin crew seemed unfriendly, the food was alright, and the leg room was awful.
Mind you I was flying from new York to Doha. And we got an outdated plane. The Plane also had tremendous turbulence and the scenes felt like the movie top gun maverick. Didn’t really feel that safe.
What is even worse is that on the way back, Qatar sent us to the US on an American Airlines flight. The staff were horrible, rude and ignorant. They didn’t treat us with respect whatsoever.
So Qatar on my way from Doha to Dhaka Ban (Gave us their worst budget plane, Oman Air) and from Doha to New York gave us American Airlines (we didn’t pay for American Airlines we paid for Qatar)
I am never flying Qatar again and it pains me to say that since it used to be one of the best airlines in the world.
From now on I’m only flying Emirates or Etihad as I’ve never had this issue with them
Interesting because I thought American airlines was better with leg room and better experience
This video is spot on.Flew on Qatar 03/01/24, first time since January 2020. The crew was so on edge you could cut it with a knife. Fight service was minimal, bathrooms were dirty and not stocked with paper supplies. Food was okay, but disagreed about the cream dessert. They were not offering internet access at all. Flew from Stockholm to Doha and to Singapore. The crew was better on the Doha Singapore leg.
Have been on a few Qatar flights before, and on all of them the meal service was uncoordinated, it just did not make any sense. On my last flight my row was skipped entirely. Have given Qatar the benefit of the doubt, and hoped the next flight would be better, but every time they surprised me with even worse service. No more Qatar for me unfortunately.
I think the worst thing Qatar airwqys does is aircraft changes… imagine booking a flight on a A350 and getting downgraded to an A330🥲🥲🥲
You didn't get any meal service? Or did you have to ask for it?
My flight years ago the meal service was so slow with one girl serving meal and drinks at service - meals completely cold by the time she was half way down the aisle.
Are You Indian/Nepali/Bangladeshi/Sri Lankan / Bhutanese??
Cause I Noticed they Specifically mistreated us. I was on Mumbai to Doha Flight and my godd some guy had spilled Wine on my Seat for which I complained and asked to change my seat to which they never responded just Ignored me by saying it will take A Few More minutes..... and finnaly the Flight landed in Qatar. Again in Qatar those Immigration officers misbehaved with me like Im their servant 😑
I Really used to Think all those News artcles regarding Qatar Officials during FIFA Were exaggerated but ro my surprise they are True....they Even Misbehaved with A Pregnant PAKISTANI lady who had came to visit her husband with their Kid.
Oh sure famous BOM flight. Do you know how your people treat crew on Indian flights? The most abusive, rude, entitled, ungrateful passengers. That’s why all crew hates going to that country, because the amount of complaints and horrible attitude towards us are unbearable. These pax purposefully lie and put you in trouble thinking they’ll get smth from the airline. The worst pax profile are Indians. You never hear “thank you” or “please”.
I have flown a few times with this airline...last 2 times were horrible... we were with our kids... the crew was rude, a totally horrible attitude, from check-in to disembarking it was the worst experience... we could not wait to get out ... changed our month in advance booked bassinet seat and put us in the middle of plane with no explanation...this is just top of the iceberg...we had so many other issues...crew kept ignoring with piss off expressions on their faces... they made us so miserable that my wife and I decided that even if we have to pay 3x more..we will never travel with this horrible airline ever again....also we kept thinking who are the idiots that keep giving them best airline award...perhaps they get it the same way they got football world cup.
👍👍👍👍
Outdated planes, dirty cabins, unfriendly and demotivated crew, running out of food choices. That’s Delta’s business model
I hereby want to show my support and share that I will never use the services of QATAR airways anymore.,
Let me tell you why you think QatarAirways is declining. First of all the crew before Covid were much more high quality( more professional and caring during their jobs), now the good crew are leaving and they need to fill up the missing spots with anyone. Second the crew are very demotivated due to bad salary since they are cutting their meal allowances and they work harder type of flights. They are demotivated due to seeing Emirates or Singapore getting 6 to 8 MONTHS of basic salary, and Qatar getting only 1 month 1 week(5 week basic) which is nothing and keep in mind they are working for supposedly the Best airline in the world..
Their crew schedule is most of the time not giving enough time to rest outstation like Emirates which gives crew day off. In Qatar once you land you are already counting down on your 24 hours rest at the destination, which in this 24h includes eating sleeping getting up and reaching the airport. So crew are very tired after a few flights like this.
Second with the meal shortage is because 70% is (chicken which most people eat and is the best option), 20% of second choice (beef) and 10% of vegetarian. I do understand that people will not get their meal choice most of the time also for the high pay for the ticket, but there is a lot of food waste and they are trying not to throw away as much possible, which is a responsible thing to do with a side effect.
Also cleaning the toilet after every guest is only in business class, in economy is as much as possible but not after every single person since the crew are busy all the time with service or after service duties etc, so maybe they didn’t have time since they just finished the meal service and they are preparing for the clearance etc.
Something important to note. Routes to Colombo, like many in South Asia, primarily serve to haul working class labour from those places to the Gulf States. As such, rarely are the business and first class seats ever filled and service seemingly takes less priority given the demographics of the passengers onboard. Service seems to take less priority on routes like this because frankly, the way Gulf carriers, and the govts who own them, would see it - is they’re not the target demographic which would put them on the map anyways (like Europe or America would). Nothing official to prove this but I’ve seen this to be the case on Kuwait Airways, Gulf Air and Emirates - who all run these routes for that same reason.
What I can say for sure though is the Gulf in general don’t treat South Asia with as much emphasis or urgency as they do the West.
Yes, I'm sorry to say that the middle East does treat Southeast Asian expatriates badly! They have this mentality (even though it says in the Holy Quraan, that no Arab is superior to a non-Arab, except in piety) that they are superior to any other human being. Not everyone coming from South Asia to work in the ME, is working class labour & even if they were, shouldn't they be treated as HUMAN beings first? I have flown Qatar a few times. Flew First class & had good experiences, however I do think they work their employees to the hilt with no rest! I happen to know a South Asian pilot who had to fly twice in the same day! He said he comes from a long haul flight in the morning & has to fly somewhere else the same night. This was terrible, coz it did take a toll on his health. Of course, he was let go during the pandemic, which I think was for the better & has given him some respite & time for his family, as he has a lil girl who needs her dad now, more than ever!
This is 100% nail on the head.
So true
All Arabs do this. Maybe just economics.
ironically all the megastructures you see in the arab countries, as well as the people maintaining them and their staff are all south asians. The arab states are built back on south asian slaves, even in Mecca. @@wlidadeen8711
Came here after watching your Qatar Airways video. I applaud you on your honesty.
Wow, thats really sad to hear. I recently flew Qatar from FRA to AUH via DOH and the experience was amazing, probably the best I experienced so far.
Qatar airways has become like an arrogant rich cousin in the family that shows off how rich he is and deems everyone else inferior. The entire culture reflects the arrogance of the CEO himself. He thinks of himself as even bigger than Airbus and Boeing. As for the crew, when you get paid less, inhumane scrutiny on SOPs, constantly being monitored and are in constant fear of losing your job, this is inevitable.
Since Emirates performed comparatively well after the covid, all the listed employees (pilots, crew, engineers, counter operators, etc) received bonuses this year. Ask any QA employee, how long has it been since they received any bonus?
The royal family should seriously consider changing the CEO, otherwise they'll loose their market to Emirates and other Gulf carriers. Mind you, the new Riyadh Air can give a tough time also. You can bribe the authorities and rating consultancies, but you cant bride customers.
Hey Josh, I flew with Qatar in June from London to Seychelles via Doha, using A380 and 777-200, I thought the crew were amazing and it was a pleasure using the airline, and can 100% agree the desserts are always perfection :D, I guess sometimes it’s luck with friendly or unfriendly crew. Another great video btw… :)
I'm never flying with qatar after seeing how they handled this situation.
Oh sorry we dont have the chicken option !!! This is the reply i received from the Qatar crew member while on flight from IAD-DOH 13 hours long flight on A350.
This is really embarrassing that they don’t load the enough catering service.
I feel so sorry for all the crew that probably lost their jobs after this video.
I don't. They should've cared more. The toilets were beyond disgusting.
And who made them disgusting? Disgusting, uncivilised passengers with zero manners.
@@Jackie7841. Not my problem. In fact thanks for reminding me, I'll email a link to the GCEO now just to get things moving quicker.
@@jolly-rancher Have you given it a thought that passengers need to behave themselves. Why pee all over the floor like an animal. That's crazy.
@@BensonNyasae That's a given but the ultimate responsibility lies with the cabin crew as it's always been. If there's an issue with a passenger they can raise it with management to get them banned but that's just distracting and red herring from you. Leaving the toilets filthy like that is simply not an option. This is as bad as if not worse than letting passengers decide for themselves if they want to wear a seatbelt because hey, they should be responsible for their safety and know better!!1 None of this is how it works and subjecting other passengers to biohazards and disgusting filth is not how QR carries itself or operates.
I feel sorry of the crew in this clip, they probably lose their job😢
I flew Doha - Bkk - Doha quite often this year, and I loved it. But ok, A380 Business on Qatar is just brilliant.
My (limited) experiences have been just the opposite. I fly RT from Boston to Bangkok, and the service, crew, food and cleanliness have been amazing.
You brought up the attitude of the crew. I think it has to do with which part of the world you begin your journey. I flew Emirates from Bengaluru to Norway. During the trip to Dubai, the crew seemed unempathetic and cold. This was in stark contrast to the Dubai to Norway leg in which the crew seemed more motivated to serve you. It is not unique to Emirates but for all the Middle Eastern Airlines (such as Qatar Airways).
Your thought doesn't resonate with me. While its true that south asian passengers profile aren't as friendly and well accustomed to plesantries like good morning, doesn't mean the crew have to be like that
Have you ever noticed that with Indigo crew, they always smile at you and almost always say good morning/ hello even if you don't reply.
I found the same thing with Staff on Emirates and other Middle Eastern flights.
The Stewardesses were particularly rude and wouldn't interact with the women on the plane.
it is true sort of. but it is sort of unacceptable that it depends on which flight you take
I heard and read from crews with the middle eastern airlines that they dislike flying to South Asia. They don’t like the quality of the passengers and that as you can see in the overall attitude, care and motivation is lacking. Obviously it’s not good but if your airlines relies on connecting a huge amount of those passengers to your hub and it’s a huge part of your company strategy you should care and try your best to maintain standards. These are often shorter flight times with 24hrs rest. The biggest problem here which speaks to the culture of the company is the attitude of the crew, that is hard to fix and Qatar management needs to take a serious look at that.
Yeah because Indian customers are the worst to deal with
For a major flight reviewer like yourself to experience a disastrous flight like this, it says a great deal that Qatar need to address. 😮
It's not like they're going to swap a plane because a reviewer on board. The first flight is definitely an outlier, and the service is probably because he flew economy, in my experience the best QR staff are always assigned to the business class cabin
@@coopa2002the best cabin crew is always asigned to Business, not only in QA
Josh's name and Just like all airline reviewers names, should always bring up a flag for the airlines and know he is on the flight. If they don't make it known to the Staff then the airlines are stupid. These types of bad reviews are either going to really hurt their name / brand recognition or put the nail in their coffin as a company.
Trusting the staff are doing good service all the time you have to have Mistry fliers flying all the time to evaluate. On one long haul flight i saw and heard the main purser getting into a crew member and she left with tears in her eyes. I called him out about it and his reply was it was none of my business. The Airline when i complained when i landed were very receptive to my feedback and called me for more info and also got back to me with the action they had taken. Let's say that Purser no longer works at that airline. (I'm a regular flyer in this route and have never seen him.)
@@coopa2002is not that we are asigned. There is a different training for a cabin crew that works in economy than a cabin crew that works in business class, and me as a former Qr crew, I’m very proud of our premium training, our service is impeccable.
The video that made josh banned from this airline
Just wondering, what do you mean by "outdated planes"?? What kind of planes do you think are outdated??
Even though this video saddens me, I am not surprised. As an ex-Qatar Airways crew myself I even feel this airline is falling down. Crew are not motivated at all, and without motivation its hard to give your best. Cabin crew in this company ARE NOT treated as regular human beings: they are slaves. They are controlled at all times, they dont have a personal life when in Doha. They have to follow a 4-7 AM curfew and also, they have be locked up in their accomodations 12 hours before flight duty. WHY? Because they absolutely love to make crew feel miserable and make them feel they belong to Qatar Airways at all times, even during days off. Mental health in this company gets deteriorated thanks to those conditions the crew live in. Its humiliating. Qatar Airways crew nickname amongst their fellow middle east airlines is GUANTANAMO, wonder why?
And well, they forbid crew to take pictures with the passengers or post pictures with the uniform on their personal social media accounts. They are control freaks at its best. They absolutely HATE and MISTREAT their cabin crew.
I never recommend ANYONE to fly or work for this airline, since its supporting slavery and toxic work and personal life environment conditions.
Well why dont all the crew then just quit ?
Yes, in Emirates they always say Guantanamo.
The crew got into trouble and you just cared to censor their faces after publishing this
All big airlines uses their old airplanes to sectors like Srilanka, South India & Africa
Given the way they treat their staff I'm not surprised at the lack of motivation.
Had four long-haul flights on Qatar a year ago (Warsaw - Doha - Johannesburg/Cape Town -Doha - Warsaw)... and I am also amazed how they hang on to the top spot.
My assessment pretty much the same as yours Josh.
Man I hate those under seat media system boxes. As a tall person it makes the flight a nightmare!
I am 6ft 2in and I completely agree.
That air hostess was so rude when she said NO FILMING!!!
I mean in general Josh is just filming what he encounters on his 2 flights with Qatar Airways. But before jumping to conclusions about the crew etc one should consider what happens behind the scenes in such an environment. The conditions for QR Cabin Crew were already bad pre pandemic and after the pandemic QR is cutting a lot of costs so for sure the payment for Staff members is not an exception. Maintaning the status of world's best airline comes with a lot of sacrifices on the Crews side. Let me list what kind of rules you have to follow if you work for Qatar Airways as Cabin Crew:
- Curfew : Being home 12Hours before pick up time. So if your flights departs at 11pm you will be picked up by the company at about 9pm so you have to stay at home from 9am. You get 90min to go grocery shopping or to do anything else outside of your appartment. They track you because you have to swipe your Card to leave/enter the accommodation.
- Being at home from 4am - 7am
- Not enough rest between flights, not enough rest during certain Ultra Long Haul/Long Haul flights
- Social Media Ban: Not posting on Social Media while wearing Uniform. Other than that not using your mobile phone while wearing the uniform. It is also not allowed to use a private cab while wearing uniform only the official Taxis are allowed.
- Reporting Culture: if you get reported to your manager they can fire you immediately , it doesnt matter if you are at fault or not still gonna happen
- Exit Permit: You are only allowed to go home if they grant you the exit permit otherwise you cant leave the country while working for Qatar Airways.
- not a fair paymemt: While other airlines gave their Cabin Crew a bonus Qatar didnt. Other than that how cant such a prestige airline pay higher salaries ?
So at a certain point you just loose the ability to keep on smiling while working as a modern slave. There will be people saying why wouldn't they leave but i guess some cant due to the contract or some cant afford to do so.
I feel like this review shows that Crew are way too overworked and that the company doesnt care for their Cabin Crews well being. Its normal to meet individual Crew that arent too motivated but a whole set of 15-20 people is just unlikely. You can feel the Cabin Supervisors Anxiety when she asked him not to film her at the door. At some point its difficult to hold it together so now the so 'perfect' image is starting to fall apart.
So another thing is there are just routes that dont require a new plane. Different Countries with different cultures come with different behaviors so they of course choose their planes according to that.
its not our job as passengers to know what is going on behind the scences.
@@hawkeyenz you should also think about how it’s not a flight attendant job to be in your videos and videotaped by passengers without their consent by y’all still do that .
@hawkeyenz so that's your opinion but to me that is too insensitive. What Josh said on this video will mostly effect the crew on these flights, now the faces are blurred but when he uploaded the video the faces were visible. If you know Qatar as a country in general you know that they don't have any labour unions that protect employees rights . So if you decide to fly with such an airline from such a country you don't have a clue what could possibly happens behind the scenes? I posted my comment to raise awareness so you know now , hope you are more considerate of the Crew the next time. Besides that running out of meal choices or messy lavatories are either the companies problem or the passengers fault so putting the blame on the crew of being lazy etc is just unfair. From 200 people in economy it just needs 1 person to mess up tha lavatory so how often should they clean it on a 4hour flight between service and meal clearings.
This applies to the pilots also, that came out recently in the last few years with that plane crash when it nosed-dived into the ground, cant remember which country, he was doing a quick turnaround flight, but he did it out of his own accord as his wife had just had a baby i think, when his sleep pattern was followed it came out he hardly had slept the night before,
Thanks for sharing. As a regular QR customer I'm totally disappointed - even disgusted - with how the airline treats its staff. Consumers have the moral obligation to make "right" decisions. I'll surely consider your views when I make the next decision to purchase an airline ticket.
+1 on the older aircraft on Indian subcontinent routes. Flew the DOH- AMD sector this month and the aircraft was really old, with most infotainment/ touchscreens not working and they ran out of meal options. Similar experience as you, Josh 😅
Thank you Josh for this insightful video. I was planning to book a flight with them (ended up flying with Eva Air) because of how cheap the tickets were at that time 3 months ago. Considering they were trying to ban this video, it definitely helped me decide not to book a flight with Qatar Airways. They manage things like their hosting of the World Cup.
Appreciate your honesty as always. I am a Silver Club Qatar flier. I am afraid you are right, things are not what they used to be. Your experience has been similar to mine recently.
I understand the review, but honestly,you have no idea ,how you have affected the lives of those crew,at the very least you should have known how it is there.
Hey Josh!! Glad that someone finally spoke up and called out Qatar Airways for their abysmal service, well done! I flew with them between MAD and DXB twice this year, in March and June. Both times were very underwhelming, in terms of the service, the crew, and the meals. The ground experience in DOH was appalling as well, with staff being very unprofessional. There are some much better, lesser-flown airlines in the region such as EY, GF, or WY that do a far better job with connections. The only good thing for me was the comprehensive IFE system, with an impressive number of options. Apart from that, there was nothing that screamed “world-class” or even “world’s best airline”. Thank you for making this video!!
Late 2022 we flew Qatar from Frankfurt to Doha and Doha to Cape Town and back, honestly it was okey, we traveled with a little 6 months old baby, they provided a basket where he could sleep all the way. The food and service were honestly good.
Similar experience on my Doha-Dhaka flight on December 20th. During the whole flight, the crew was cold, didn't even greet me while onboarding,
More surprisingly, during my lifetime I have flown more than 60+ flights and this is the first time I was forced to eat a meal that was not of my choice, because of other dishes ran out.
I often do flights between Doha and Europe and clearly since Covid, things are not as they used to be. It didn't go as bad as you seem to mention though (I always found the crew really nice considering the conditions they work in...). First, prices ramped up with Covid and never went down. They also changed the rules for their Qmiles and Qpoints and whatever "rewarding" system that is. On board I noticed that yes, options run out quite quickly and if you have ordered a special meal, sometimes they just don't have it (and you see the poor attendant running around the cabin trying to find the missing special meal...). On these type of flights, usually we have one main meal after departure and one snack one hour before landing. It happened that we didn't have the snack at all, or it was these mini packets of crisps. (instead of their usual hot sandwich). I didn't see much a difference in the toilets: it really depends on the flight: sometimes people are cleaner then other times. But yes, overall quality is getting lower.
Qatar cut down a lot after the pandemic. I booked assistance for my aging father but nothing worked. Just as my complaints. Worries me for future flights for my dad.
You will see that most remote offices around the world has closed, it's even hard to find a station agent that is hired by QR, and not a contract company
Flew Qatar Airways to/from Sri Lanka over the past few weeks and it was the single worst flying experience of my life. Ironically, the most expensive flight I’ve ever taken. They had multiple “system errors” that removed me from the flight and put me on standby, all of my seat selections - made well in advance - were disregarded (which matters, as I am pregnant / in my third trimester). They gave me a 37 minute layover to get through passport control and baggage claim and told me I’d have to pay $760 to get on the later (1.5 hour flight) to my hometown. All of the system errors ended up with customer service telling me that “nothing can be done”and I’d end up having to talk to five people before one would even consider helping me. Crap plane, crap good, crap staff. World class, my ass! You’ve not lost much being banned.
I went on Qatar airways and i felt soo sick the crew was like very bad i hated them. The food had no options for me they just gave me random and i do not recommend it costs alot aswell. It's only good when you are flying to these types of countries.
Josh well done for reviewing their economy class. I think premium class focused airlines like Emirates, Qatar and Etihad think that most reviewers (and they are mostly correct in this assumption) will only bother reviewing their premium cabins. This means they get away with offering a decidedly average economy experience that rarely gets reviewed and they get away with it! Keep doing those economy class reviews, after all, its how most customers travel!
He's a true TH-camr aviation bro when he flies Economy.
Qatar crew are tired they treat their crews like slaves😢
I fly with Qatar every month. I find their service and Q-suites are amazing.
Flew First recently BKK-CDG. They seem to be cost cutting. No Krug anymore and service similar to their business class. Similar to BA first so average.
Yea I agree with you josh, I used to fly QR to my home city in Goa, India from DXB!! But not anymore as the fares are eye watering 😢and 3 times more than others! Also crew used to be very friendly and I agree that they send the old planes to mostly south east Asia to India, Sri Lanka, Bangladesh etc!! Also as there was only beef or Veg options it’s difficult for many Hindu people as they eat chicken and it wasn’t available!! Maybe they pay money to skytrax to give a 5 star rating!! 😂
Prices went way up, and apparently quality is down. 😕
I flew with Qatar from LHR to CRK (Clark-Philippines) last April and the disparity on comfort and meals on the second leg was a turn off on the Doha-Clark-Doha legs. Flying with them again tomorrow from LGW (BA flight) to Doha, but have up-graded to business class for the Clark leg. I expect to be flying London to Clark 4 times a year, and miss the Cathay service which was top class.
was top class... Even Cathay have their own issues. I used them a lot in the past but one day, I was having a business trip with checked in some important professional instruments and they lost my luggage for a Hong Kong - HCMC flight. They never bothered to help me. Since then, I swore no more ever Cathay. That was before the pandemic. I used them after the pandemic and I found the staff to be unfriendly and the quality not that top notch... Same for flight inside Asia.
I was a crew for 11 years , got terminated because I went to eat at friends who live 10 seconds away ! Literally the front building . It was during the pandemic knowing that I have no family in Qatar and didn’t see my family for over a year..When I was called to the office they showed me pictures of me ( I was wearing pyjamas 😂) and holding a food container.. I wasn’t even out clubbing.. when I asked for resignation on the spot as I couldn’t take the stress anymore.. I was terminated on the SPOT.. YEs I got my end of service but Not my 10 years free tickets as I accomplished 10 years of service especially when I asked for resignation with good performance.. couldn’t be able to be added on friends and family tickets.
I was a hardworking crew and one of the best supervisor..
2 months later I moved to Miami and here I am happily living here for over 2 years..
to all my ex colleagues:
Get out of your comfort zone and explore other opportunities.. life is too short to work for THIS airline
Do whatever you wanna do .. planet earth is HUGE.
PS: I will never fly QR again as a passenger
This review is very fair based on my own travel with Qatar in 2024. I will never fly Qatar again...not just for my bad experience...but also their bad treatment of flight crew.
I took 4 flights with them in 2022 including during the World Cup and I was shocked as I was expecting similar level to Emirates and Etihad. No consistency from plane to to plane some had decent entertainment systems some had rubbish and the biggest that shocked me was how we landed in London and crew did not even do a check to see everyone has fastened their seat belts
Hi Josh, I flew Qatar airways for the first time between Entebbe and Frankfurt this month and boy oh boy, you have put my experience in words and motion, which I couldn't do myself. I had always looked forward to flying the best airline in the world, Qatar airways, and when I did, I asked myself why it was given that title in the first place.
The awful experience started with having a ticket that was so inflexible to change and the officers in Kampala office were not bothered to give me other options of changing or opening my ticket apart from abandoning it or sticking with the original booking.
Then came the plane, service and experience from Entebbe to Doha and same returning back to Entebbe. There was zero interest from the crew, poor food options and the planes are so dated compared to emirates and other contenders in the Middle East that fly to Entebbe.
The experience from Doha to Frankfurt was equally the same as the first leg with an equally old plane but even with a newer plane on the return journey, I never got why the crew seemed more like an old tired European airline crew than a young vibrant Middle Eastern one.
To be honest, I was so disappointed that flying them again will be so hard for me.
It's quite possible that Josh video and the way QR handled it actually led to the former CEO abruptly "resigning" 🤯
Man, I used to fly Garuda back in the 90's and they did a toilet check/clean every 30 minutes. Was just looking at a Qatar flight London to Sydney. No way in hell I'm flying with them.
Thanks for the heads up 👍
I flew Qatar business class in first quarter of 2022 cos this was the only reliable airline out of Australia post covid. The crew from Sydney to doha was hit and miss, couple of them in kitchen area were absolutely grumpy and didn't even make eye contact. Doha to Lahore crew on both legs was actually quite good, however toilets were messy on return leg to Doha. Doha to Sydney leg some crew was good others did the minimal. It was a full cabin but still it was a premium, so better engagement is expected.
I don't fly middle eastern Airlines to Pakistan anyway cos Thai route serves me better - shorter. I am not sold on travelling with Qatar.
Perhaps it's the destination, I have talked to several FA's about the AUS episode with the baby. and many didn't belive it. they found Aus to be a rude and difficult destination (dont shoot me im just relaying it)
@@soeren72 Ah, interesting wonder why 🤔 Australian airlines have zero level of customer service - so I'd think they'd be appreciative of better service.