USED Clothing SELLERS WARNING, Ebay policy MUST be followed
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- เผยแพร่เมื่อ 12 ก.ย. 2024
- USED Clothing SELLERS WARNING, Ebay policy MUST be followed
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Did you know about the statement being required?
No I didn’t know that! Also , didn’t know we could change font on descriptions. Yay!! I always hated how minuscule it was.
@@bethamon5483 changing fonts on descriptions is tricky because I've found (and been warned) that my template description on PC/Laptop is not compatible with formatting on phone app. So...if you sell similar and want to go into and edit it will tell you format not supported and text/details will be deleted.
I did not and eBay should just put the statement in for you when you click "used"
No, Didn't know about this requirement. Seems like bulk edit misses the mark if you want the same font and size.
Nope, didn't know about it. One would think they would have made an announcement about that, right?
eBay always giving you more work to do that doesn't earn you money and for no real benefit to anyone.
Cleaned properly? Isn't that subjective? And to eBay standards? Now you're reaching...what standards? 🙄
IF YOU CROSSLIST…I would suggest NOT using “per eBay standards” in the disclaimer. Use “per manufacturer’s standards/instructions”. Mercari and Poshmark don’t really like the word “eBay” in their listings.
Very good point. 👏👏
Are you sure? Lol
As someone who sells used suit jackets, It would be impossible for me as an individual seller to get the hundreds of suits I have dry cleaned properly, it would cost a small fortune. I have always sold my suits as is, and list if anything on it looks stained. If someone feels the need to dry clean the suit before wear, which I reccomend as I dont know its history, they can do it, but for me, its just not economically feasable to do so with all of my suits.
EXACTLY!!!
So you are in violation.
@@richardvargus7443 oh well
Goodwill stores don't clean anything you can see items with food and other debris on them. They not putting up signs declaring items properly cleaned now are they?? Yard sales and other places like peddlers mall don't either.
eBay is just covering their own butts. You get a ton of add more item specific notice, like what's the character for a pair of shorts. Come on just more work for a $4 item that takes an hour to photograph then list everything under the sun time it's all done you're working for NOTHING because time sourcing, washing at the laundry mat, photograph, listing and waiting for something to sell, sending offers. You're spent hours on a $4 item they will add fees to, make you wait to get paid and then hopefully a fickled buyer doesn't use your item on vacation then decide to return it once they used and abused it and now wants a refund.
eBay is a losing game.
Almost all clothes I buy have been laundered before I buy them. I mostly buy clothes at yard & estate sales and very picky about condition and even smells like fabric softener since I don't sell many clothes. If I feel it needs it, I have steamed them.
In reading the policy, I see that the statement must only say that the item has been properly cleaned. Ebay doesn't define what constitutes "properly cleaned"...not even a reference to manufacturers recommendations. So, my statement is going to say, "Used clothing has been properly cleaned."
As I started ramping up reselling, I have been listening to a handfull of my favorite TH-camrs (you included RockStar). I remember someone saying to add that statement, though I don't use the words EBAYS standards. I use, "Has been washed and cleaned according to manufacturers instructions. This is a pre-owned item with normal wear."
I’ve never had a statement concerning cleaning. I used to wash everything but stopped when our area became drought ridden about 12 years ago. If an item has a stain or weird smell, it gets cleaned, but otherwise, the item gets steamed only. I don’t buy items that are nasty either and they are usually clean when I get them(folks in small towns generally bring clean items to the thrift store because everyone knows everyone and they don’t want the gossip headache).
Everyone generally donates from their closet. Not their dirty clothes hamper
I’ve never heard of the used clothing laundered statement either. I’ve been on ebay since 1996 or so. Always knew they needed to be laundered, but let’s face it, steaming is another form of sanitizing every bit as much as washing.
yeah ive been on forever and never heard of the statement
@@RockstarFlipper when it comes to ebay sometimes you can’t really overthink things. I mean, is it better to just add the statement and move on or keep going as is and see if it makes a difference? I’m personally not sure. Right now my ebay account is small. Working on building it up again. So I have to decide. @rockstarflipper did you add the statement?
The clean policy has always been there, but there’s never been a policy about making that statement. I’ve been on eBay 25 years. I’ve never heard of that.
apparently the statement thing popped up 6-9 months ago or so
Exactly!!
@RockstarFlipper How about a little heads up EB!!
It's been there since at least 2018 see my other post
I'm new to selling as of January and I never knew that had to be started in the description. Thank you for this video because I've now not only added the phrase to my listings, you just taught me how to bulk edit. Thank you!
Basically, you don’t have to do anything, but just say that they were properly cleaned and leave it at that . That’s absolutely ridiculous. However, there is a guy on eBay who does wash all his clothes or did…. I never do and never will unless my clothes smell bad. I just have to change my listings because I don’t buy crappy clothes. I’m buying really good stuff.
Way to do the bare minimum sir. You're the reason the country is going to shit.
@@richardvargus7443 stop being an idiot - some people choose not to. Has nothing to do with "bare minimum". The country is going to shit because of morons like you.
I do wash everything. I dont know how people dont. Everything from thrift stores smells. I shop a lot of thrift stores. They ALL stink. I dont know how people dont wash, but i know some TH-camrs dont. No stains is laughable. There goes Ebays clothing business if thats a requirement.
This is what i put in my listings----This shirt has not been washed and was in a storage locker for about 15 years. There might be a musty smell. We have aired the shirt out. We did not wash it because one, we didn't want to ruin any pictures or fade any colors and two, the laundry soap we use might cause an allergic reaction for some people so we thought it would be best to leave it to the buyer to wash it and air it out. We have checked all the elastic in this shirt.
I wash my items and actually had a buyer messagef me after they received the item and said it had a perfume smell. I wrote back "that's odd because i wash all clothes in no scent detergent".
Never heard anythjng back.
Same
That's because buyers sometimes just give up and talk the smelly clothes up to experience
Chalk
This happened to someone a few years ago & it came in to question. I never added the statement & nothing happened. My guess is it’s possible these people had a bad complaint? I don’t know, if they take my listings down, ok. I’ll relist easily with List Perfectly. I say use your own judgment & take proper care of used clothing. 😊
I know they have had that policy for at least 3 years( since i started selling clothes full time) but ive never heard of anybody getting listings taken down.
Thank you for the info. I just finished editing my listings and learned more about the bulk editing feature.
That’s definitely a revision. Not sure when it was added but it used to just say the item must be properly cleaned. This revision, it seems to me anyway, more specifically requires that you be the one to clean the items. Whereas before you could buy a clean item from someone else and let it rip. How the heck does this apply to suits, sport coats and ties? Or does it apply to accessories?
It's BS. Disregard it. It's just them covering their ass.
I didn’t know this and it seems to me like they would probably have to drop 90% of used clothing sellers because I don’t know anyone that has this statement!! I would like direct clarification from eBay on this. It’s crazy!
Yeah it's bullshit. It's just a youtuber looking for content to get people to click his video. disregard.
That is new to that policy. We sell all our clothing on Poshmark and Mercari now so no worries. I do have a couple of new sealed in plastic shirts on ebay but nothing used.
Thanks for the info! Updated all mine. I had no idea about this, and I didn't know how to use bulk edit tool, so thank you for that too!
I heard Tech mention this policy a couple weeks ago and then shortly after it has been talked about in a couple Facebook groups. There's a lot of fear mongering, as happens on Facebook, IDK how true it is. Someone suggested that eBay might have a new AI tool to scan listings.
Thats probably whats happening
It's been a while since I've seen anything from you on any platform. This video popped up on my feed, and I'm glad it did. I only have one pair of used jeans listed on ebay right now and no other articles of clothing, but I will likely return to thrifting for clothes in the future. Good to see you, and thanks for sharing. I'll hit the like and subscribe to make sure I don't miss anything.
Thanks so much for coming back in, glad to have you back. Happy you saw this one
I’m pretty most ppl would clean used clothes they got off eBay themselves.
I hope so
Thanks for the heads up! I have this already stated in my store profile, but have amended all my clothing and fabric items just to be safe
Thank you so much for the info and tip on how to bulk edit. Here's another tip to sellers to avoid complaints: After washing, do not hang clothes up in an area where the clothes can absorb smoke from cooking or other substances. Do not hang clothes up near litter boxes. Also make sure clothes are 100% dry before packing into plastic bag or they can mold. No brainers, but even something clean can get smells after they're washed. 😮
Yup my inventory is separate of everything offsite
Yep good points. A lot of people steam their garments and depending on the climate and humidity may have to wait a day or two before they are safe to pack up especially if you use plastic inventory bags.
Can we put it in the Condition box? Seems statement would fit more appropriately in the condition box.
We started selling used clothing on eBay a few years ago. That statement has been required since at least 2021. Side note, your audio was cutting out a lot toward the end of the video. Thanks for the heads up!
My daughters have bought clothes on eBay since they were teens. The first thing they do is wash them with a free and clear detergent. Who would not wash the item first?
I had absolutely no idea, I do wash everything that can be washed, iron if necessary. Thanks for this info, updating my listings ASAP!
Thank you for this update and training on the bulk edit feature.
I've heard people talking about this on other groups and I know my listings for clothing don't have this statement in it. Good advice to use the bulk editing to do that and become compliant with eBay's policy. Thanks for this video.
VERY WELCOME, Thanks for watching and commenting. It's worth doing if nothing else safe than sorry
We sell license plates and they must include a statement they are expired 3 or more years. Ebay has been doing take downs on license plates for years.
That's a cool niche.
Interesting
Thanks Casey. Side note, I think your old microphone is better, I’m hearing static randomly through the video.
Yeah when i Clip it on it gets some, when i hold it, it doesnt.. im working on it
The clothes are going to be wrinkled after they are washed. Does eBay policy require the clothes be ironed afterwards? I'd rather stop selling used clothes before I do any washing and ironing.
It does not require that but you do have a point in some cases, proceed as you were i guess
A lot of people have a steamer (You can often find floor models at thrift stores) because it definitely makes the clothes look nicer than if they are photographed with wrinkles. Wrinkles can often be confused with stains depending on the lighting. I think you have to do a +/- minus balance between your time to wash and press and added value you would get. You may also have to have balance in returns for odor. Might depend on what the photos of your comps look like.
You may prefer to source only non-wrinkle sportswear type items which is my favorite category. Many fabrics like knits, jeans, flannel and fleece can just be smoothed out. But if I have a higher end shirt like Johnny Was, Filson, Brioni or Robert Graham, you bet I'm going to steam it.
I heard about it on a fb group a year or so ago. It was easy just to add it to my templates or descriptions.
Due to me working in the housekeeping industry, when I do my eBay listings, I have a disclaimer that states “you should always wash any clothing used or new following manufactures tags due to possible allergies to any chemicals used during process making or soaps used by others” I have allergies to certain chemicals I am very aware that soaps and processing chemicals can cause reaction. But I wasn’t aware of rules that you had to have it in your listings that you clean them per eBay policy
Glad I saw this I have a ton of clothes to list
My statement says "all clothing is clean and free of flaws unless mentioned in the description"
Nice!
Yes, the part about including that statement in your listing has been there for at least a year, maybe more. I started adding it way back then but honestly after a while got kinda lax about it. Have been adding it diligently lately tho
Sucks
Thanks for the advice; I just updated two of my listings.
Anytime!
I have always washed/dryed anyways, but this is the first about leaving a statement.
Last week the policy did say you had to include a statement, when I checked the policy again today it no longer does.
Yeah it literally was there in ththe video. And now it’s gone.
Knew about it have been following it. Have a general statement not only for clothes but also shoes. Helps reassure buyers. I've built it into my templates listing.
What statement do you use for shoes if you don’t mind me asking? I launder shoes in the washer if they aren’t leather or suede. Otherwise I hand clean them on the outside with leather/suede cleaner and spray Lysol inside of all of them.
I knew of the policy. Never done it. Feels like fear mongering now that someone posted about it in a Facebook group.
If people are getting items taken down....
Unless it has a stain and is valuable I NEVER wash my ebay clothes. They are already a PITA without washing them! Lol I also don't buy nasty clothes either. Been selling for 11 years and never have I ever been warned, scolded, have listings taken down etc. for clothing not having been washed. I follow a couple large ebay sellers who have gigantic stores who also do not give this label in their descriptions on their stores. Sound like BS to me.
@@bairfreedomPITA what is that meaning?
@@sellsformoola Pain in the A$$
@@sellsformoola Pain In The Ass. 😆
What about “Dry Clean only”. Do we have to have them dry cleaned?
Yeah this is what I'm wondering. I sell a lot of silk neckties. I can't just stick them in my home washer; I'd have to take them to a dry cleaner and there goes a chunk of my profit. 😟
@@keithm2345 if they aren’t dirty I’d let them air out and call it a day.
I've never made a statement as cleaned, but I wash all used clothing regardless if the person I bought from already did.
It was in the policy in 2009-2010. Same thing happened to a seller and I called eBay. They told me to add to new listings but said in general it's not a priority. Obviously in modern times, AI makes enforcement easier.
Thank you for the straight forward reselling content
You got it! thanks for watching
Most of my used clothes listings mentioned "pre-owned but cleaned" in the listing descriptions. Several items had to be washed before being posted on sale. Some items needed a long pre-soaking before going in the wash. If they're in good shape, then I sell them.
The BEAR (bulk edit and revise) tool is AWESOME - just wondering how to filter for used items. MOST of my items are new (only a VERY few are used). Ive been selling on Ebay since 2002, never seen this policy that it had to be stated. Always knew they had to be cleaned - just not that I had to state it.
Thank you for this. I saw that statement when I started reselling in January but never saw any other listings have it so I didn't add it. I just went thru and did the bulk edit which was awesome learning tip. (I will just need to slowly go through and remove the statement from my non-clothes )
Thank you!!! I had no idea 😱
Once again, great video! Valuable information!!!!
So I cannot remember who I heard it from but it was a TH-cam reseller that made the comment that you have to put in there that the item has been cleaned per the manufacturer instructions so I went back and edited them all. This had to been almost 8 months ago and put this on all of my used clothing and shoe items and I truly do clean every single item because I’m kind of OCD about clothes coming into my home straight from thrift store or whatever.
Item has been cleaned according to manufacture’s instructions.
Appears the statement popped uop a year or so ago
Just updated over 7k clothing items. I'm glad that I came across your video. We had no idea that this was required and have been selling on eBay since 2015.
eBay would most likely come out of nowhere and take your listing down or perhaps even suspend your account.
But are you going to launder each and every item before sending it?
We wash everything that comes in except for new inventory already.
Selling dirty unsanitary items is a good way to create returns and negative feedback,
Thanks for the heads up !
Anytime!
Never. I was selling vintage Victoria Secret and other eclectic bedroom wardrobe. Slips hose and bras. To ad to this men were buying up my double digit bras used before I had them as New W Tags, had harder time selling. 😅
I would like eBay to require sellers to disclose where they have gotten the clothing since Thrift stores n o w saturate everything with Febreze which can be impossible to remove
HI Casey I thought I would let you know about the fact that Robert Graham is now allowing re-sellers of his clothings. I know you love him , as do I ..!!! there are like 8 shrts for sale right now, so I think its like really really a new thing.
Yeah, the policy has been exactly the same for years. Not a new thing at all. And since the policy doesn’t define what “properly cleaned” means you can use your discretion. My statement on every pre-owned listing states: Pre-owned clothing items are properly cleaned, washed, and/or steamed at high heat before listing.
The policy has been this way... but requiring the statement started like 6-9 months ago
@@RockstarFlipper disagree. It’s been written that way for years. I know because I’ve been including my statement for years as a result of the written policy.
What about Birkenstock, waxed tin cloth items, waxed jackets and or garments .
Edit. ; some of the wax garment makers suggest hosing down with cold water and air drying before storing the garment after using it .
I have always added my own cleaning statement in the condition area. Depending on the item, here are some of the descriptions I use; : "Item has been laundered as per platform standards." "Item has been recently dry cleaned"...... "Item has been hand washed and dried flat/ hung and air dried as cleaning tag instructions." ..... " Item has been laundered with Dryell dry cleaning home system" "Item has been cleaned and pre-treated for staining. Some staining has remained" For new with tags that are still in plastic bags, I do nothing, but if they have tags but not in plastic, I clip the tag to the fabric and air dry (no heat) to remove any dust. I use a plastic laundry clip and attach to the tag, so it doesn't get beat up from flopping around in the dryer which can bend the tag. Way more time, way less worry when I send an item out. If I use the more standard wording instead of being so specific, then this will be a time saver for me for sure.
Tide anti-bacterial spray... All done
When I sold clothing, in the condition area. I always mentioned “ that this item has been cleaned per label instructions with a non hypo allergenic laundry detergent.”
Wow, I am lucky I don't have to change anything. 90% of my items are used clothing. I have stated in my description of my items that "all clothes are from a smoke-free environment and cleaned and ready to wear" since the pandemic.
Yeah, with it being required that doesn’t necessarily make sense because what about like leather jackets? You’re not gonna wash that vintage item that if it’s washed it shrinks silk and stuff like that.
Didn’t know this, thanks for the heads up Casey!
I can see this being a ad thig because say you do wash the items and the buyer ends up being allergic to soaps can result in issues I would think.
The statement thing's always been there. tech sport talks about it all the time he's been doing since junk
I guess we will have to wait and see if a bunch of us get this warning. I steam almost everything to make sure it looks nice
Is steaming one of eBay‘s acceptable cleaning processes? And what if we sell material that is technically new but maybe pieces most people don’t want them washed and will do about the same type of “damage “as washing wood so how would we handle that situation?
Never ever heard of this policy to include this statement in the Ebay listings; don't even see any email about it from Ebay. How should we have known this if we didn't happen to be a subscriber on your channel? Many people will have issues like us here. But, any clothes, except the new with tag clothes, we always wash them before listing but just did not put a statement to this fact in our listings. Though we did get a comment one time, a year ago, from a buyer she did not like the fresh wash smell. Threw us for a loop. Though it was just her, we since just wash the clothes with the eco friendly detergent that has no smell at all.
But ..did you clean everything, or did you add the statement only?
I’m one of those people who are allergic to everything so I wash everything. It takes F-O-R-E-V-E-R but at least I don’t sneeze 9,000,000 times when trying to list. I only very lightly steam dry clean only clothing.
I have had customers tell me not to wash the item as they are allergic to some detergents. Lose lose situation.
You have to follow ebays policies not your customers unfort
Has the requirement been removed since this video was posted, or am I viewing the wrong policy page? And thanks for the tutorial on bulk edit!
I appreciate the heads up. Thank you.
happy birthday, Casey 🌴🎂🥥🎉
I knew about adding the statement about items have been cleaned per eBay’s policy. But I don’t have it in my listings. Probably need to do that.
I was trying to update & relist a pair of capri pants about a month ago probably & when I went to hit list it gave me an error about underwear not being allowed, which was SO WEIRD bc It was pants! I called EB for help bc it kept doing it & wouldn't let me list this item that had already been listed previously. I also already had "cleaned per EB standards" in the listing so that wasn't the issue. They put in a help ticket to IT to look into it & said they'd let me know when it was resolved. To this day still no response to the error. Yesterday I decided to try it again got same error, so I did process of elimination starting by removing the brand to see if that was why & then removing the word "pants" just leaving as capri it then let me list them. So this new flagging system they have definitely is glitchy on picking up words they think are panties. 🤦♀
I usually dont sell used clothes. I did come across a bunch of clothes and wanted to sell them. When I looked it up I remember that catching my attention. I didnt think anything of it and just did it. All I remember is having to say its been washed. Makes sense though. Its more for the seller than anything i think. We all know buyers dont read anything, not even titles soooooo lol
Wow thank you so much!
thanks for the info i changed everything
Your first bulk edit example did not include the word USED. This policy does not apply to NWT or items you can telll have never been worn. This is good reason to. Sell elsewhere. It can take an incredible amount of time to process several items, wash so no shrinkage, dry, press, fold. And all this when the item looks almost brand new (NWOT) or u wouldn't have purchased it. Also, Remember the power of the sun v toxic detergents.
wow thats crazy-- but I have that in all my listings ... "steamed before shipped" ....
I'm not sure if I can see the future but I think I see a Casey's clothing cleaning service as a add-on to the listing service 👍😁
LOL touche... but no thank you!
Thank you, just fixed it. What a relief 😮
You don't need to do anything. This youtuber is just trying to get clicks.
I always write 2 different statements... "Item has been washed according to directions." And if it was dry cleaned (expensive items ofc) "Item has been professionally dry cleaned."
You pay to get all your dry clean only items dry cleaned? Really?
@@helpfulcommenter no, only really expensive items. Normal items, I just wash them.
Reading the policy on the Australian ebay site, it was updated December 18 2023.
Going to put "All used clothing/fabric items have been cleaned per this reselling platforms standards." after where I say pre-owned in ___ condition and see how it goes because I cross list and dont want to be editing every platform.
Thanks Casey.....
Hi I just checked the 2 items you show in the vid & I don't see your the new info updated in the Polo description. Today is 6/22 1PM.
The Roca is there but WAY down at the bottom after a bunch of white space. I checked because I remembered from LONG ago that I could never get my bulk description updates to show on my items so I was checking to see if that was still an issue.
Thanks for this info though. I've updated all mine
Yeah I noticed. So clearly bulk edit description is glitching. I just re did it. And I’ll refresh in a bit.
@@RockstarFlipper I tried to use that feature years ago and multiple times afterward. I could never get it to work right so I just don't try anymore. Of course, I don't have 1000s of used clothing items like you do, so not as big a deal for m.
Happy selling!
Hi there! I always have wondered how people are able to ship clothes with first class if the thickness requirement is only 0.75" thick?
We used to be able to use 1st. class but were forced to switch to Ground Advantage about a year ago.
@@AnAmericanGirl4Sure Thank you!
@@user-db8tm7mk6b You are welcome 😉
Thanks I am going to up date my clothing
Both statements about the cleaning and the mention of the item being cleaned have been policy forever.
Gee it's almost like TH-camrs desperate for clicks will participate in fear mongering on things that don't affect 99% of resellers.
Maybe taking screenshots of their policy and see if it starts changing over time would be a good way to make sure edits aren’t being made without us being aware.
And if they're doing it?? What would be our recourse?
I think the policy is there for guide lines for reselling clothing obviously you cannot try to sell a dirty pair of underwear or socks I really think that is what the policy is for eBay probably will not enforce the policy but if they see a listed item that is questionable sure they will take it down like they do with every other item you can resell on eBay that has a policy I would not worry to much about it
Thanks for the info
Anytime!!
I not sure what is happening but for used clothing your ebay store says you only have 184 used clothing and i do not see any of this clothing you selling even say it has been wash
Am i expected to wash used baseball caps?
Yes. I have these frames you put them in and then you air dry them. They come out perfect.
I've never seen that....guess I need to edit alot tomorrow.