How to be a Kick-Ass CSM: 10 Habits of 'Trusted Advisor' CSMs

One of the most overused phrases in business (right after "synergy" and "double-click") is "trusted advisor." While everyone aspires to be one, the harsh reality is that most clients don't (and too often shouldn't) trust their vendors.
If you are a CSM, how do you breakthrough? How do you earn your customers' trust and connect with your senior executive sponsors? In particular, how do you do this if you have less experience than them or don't know their industry?
The presenters will share together a list of 10 real-world tactics to earn a client's trust and break into their "inner circle."
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[@referableai]

Some really great advice there!

[@user-xx3uk8pf4r]

Very impressive, thank you.