You americans have no idea what drinking coffee and having a nice customer service is... in europe, you walk in to your standard bar/caffe, you fuckin shake hands with your waiter and he serves you the usual. You can go there by yourself and fucking talk to the waiter because he knows you better than your aunts do and if he's a good one, he'll even smoke with you. Thats a great customer service, not this bullshit "hey, good day, here's your coffee" and than you exit the builing....
@@otizmliesektuccariif you wont marry them if they dont have good facial features or height that means you arent looking for love, you are looking for validation by society.
@@minecraft13149 * most hot/beautiful young women. Average-looking guys who want a hot girlfriend who will like them "regardless of their looks" are delusional.
@@overlordprincekhanyes, but if someone perceives that everyone is mean to them. Then the common factor isn’t that everyone is mean, it’s that that person sucks. For example: Greg is always scoffed at, ignored, or treated poorly by people. He thinks the world is a bad and mean place because everyone who he interacts with isn’t nice to him. We know that there are nice people, meaning that something must be wrong with Greg, not everyone else.
it will still vary from location to location due to the water, servicing of the machine, coffee blend and even the milk use unless they had a central location that got it all in from the same suppliers so all the milk came from 1 farm or group of farms in the same general location and then they sent that milk/water to each store then it would be closer to the same but as the machine is used it will wear and need cleaning and that will be a factor in the taste too.
@@Actually_nobody_everwe call these machines "Super automatics". The thing is the coffee isnt the only thing that affects the coffee. Theres a decent amount of science behind it and every coffee shop has "thier" settings to the machines. When we install them we work with the coffee shops to set everything up to the taste they want. Problem with these gas stations is they dont have a taste. Theyre more "just gimme my machine". So what we should do is set it to manufacturers suggested settings but it wont always workout well. They can have amazing coffee, they just arent in that field. I work on coffee/espresso machines and have worked on Eversys, although they are amazing machines, theyre also in need of preventative maintenance just like all other machines. Gas stations neglect that. Theres another company called Slayer that makes some pretty sick looking machines as well, kinda like the old school cadillacs of the coffee world
People who bitch about card readers having tips are the dumbest people on the planet. Just hit no tip and move on. Surely there’s something in your life to actually be annoyed with.
I worked at a coffee shop in Boise, Idaho that has a 100% focus on customer service. It's a small family owned business and I can guarantee that no other business can compete with the genuine love that is felt the moment you walk in the door. I knew my customers by name, I made friends with a lot of them, we had regulars that bought the entire staff xmas presents. I knew everyone's life story, drink orders, and royalty numbers. Sometimes I would see a regular customer pull up in the parking lot and I'd have their drink ready by the time they got to the door. The story of how the owner got to where she is is truly a tear jerker. People that helped her out through homelessness and other struggles get free drinks for life. I joined the Army National Guard so I left the coffee shop. I ship out for basic in a few days and the manager is having a company goodbye dinner for me at my favorite restaurant. I love that place so much.
@@angulinhiduje6093 basically australia takes their coffee/cafe culture pretty seriously. starbucks failed the first time they came here and we invented mccafe. we've been used to high quality, barista-made espresso drinks since the 1940s and now we make some of the best coffee in the world (apparently). this business might work in north america but australians value their coffee over the service. i think most australians would not consider this a coffee shop at all.
i like that they just talk like normal people. don’t try to raise the pitch of their voice to make you feel welcomed, they just talk to you like people
This is why I strike up conversations with customers at my Taco Bell. It usually does wonders for the vibe of the place. You won't believe how much a simple "Long day?" can just light up a person's face.
When i was younger i worked at a Taco Bell. I had a regular who always ordered a slushie. I saw him in line and made It ahead of time. When he came up to order i handed it to him. He was shocked, it really meant a lot to him. I will never forget it. We never know what people are going through. Small gestures can go a long way.
No tackling necessary. We all know Karens just need a (verbal) hug. Nothing can be explained to Karens. But if you acknowledge them, thank them for pointing out a thing that NO ONE noticed before, convincing them that the CEO and owner will be immediately informed, take their name, address and ask if they would mind IF the company could contact them further for their feedback... Karen goes into winter slumber and will search another outfit to bother.
@@maxmaxneolit agree Karen's are just parasitic narcissist they feed on our negative output to make themselves feel better. but by lowering the bar of what their view as "good" we can make them harmless. but every now and then there will be an unstoppable force of rage and entitlement so be prepared is not a bad choice.
@@maxmaxneolit so they need affirmation, eh? that's well noted. You just made me realize what my boss has been doing this whole time. for context, I literally keep calling her whenever stuff gets too thick, and I almost meltdown. she would get in there and somehow defuse the situation. I am taking a great lesson from you here.
@@bmo3778 a level of gentleness and honesty is required tho. You can't fake it or you'll make it worse. Always imagine that you have in front of you the dearest person you have in your life and that they lost their mind and you are just trying to let them know everything will be alright. That's where you will draw from for being able to be gentle. Then imagine that YOU're the Karen and that your life is somehow empty and that this thing you are bitching about is the only real thing you can cling to. Imagine it is you who is in that state. This is where you will draw from for being capable of being honest.
>implying you can make a karen happy in customer service Boy you've never worked in the industry have you. You could make the worlds greatest coffee and breakfast for a Karen they'll still complain. I heard a woman deadass complain "This bread is too hard and too chewy" like bitch those two things are mutually exclusive you can't have tough hard brittle bread that is also soft and chewy. Like some people just wanna spread their misery to others.
As an Asian, it's so counterintuitive because for good food, most Asians are okay with shitty place and shitty servers. That's how much of foodies we are.
Totally, I am sadden by the fact that the North American market is incentivizing coffee shops and restaurants to produce mediocre food in exchange for “great” customer service. I have worked part time in many different places in the food service industry (in Canada), by far the most successful businesses are the ones sacrificing food quality and upping customer experience at all cost. This is so confusing as an Asian person- in China, Taiwan and Japan, nobody would prefer a server to check on us unprompted or making overly personal small talks over some good food and good drinks! But in NA it’s much preferable, to the point where a coffee shop that essentially makes coffee with an automatic coffee machine out-compete regular coffee shops… it is so confusing and sad.
@@jayoolong279 Agreed the best customer service is good food and nothing else if you need nice servers for customer service then you're definitely compensating for something you lack.
This video is actually catching me off guard. I have one of these near me and the coffee is nice but the usual barista is actually pretty rude. (Will talk aboout how disgusting she thinks a customers order is like 2 feet away from them) And Im ok with that - as long as my coffee tastes good.
What that guy said is actually beautiful and 100% agreeable "we can train you to make coffee, we can't train you to be nice". I work in a restaurant and I would always rather work with people that are untrained and unskilled than people that know what they are doing but don't care about being kind. I feel like I can't find a satisfactory job because wherever I go I work with assholes, if I was offered a job and they said something like that I would instantly accept because the implication that gives is wonderful
They are still a coffee company, I hate it when they started calling themselves technology company. What you are selling, should be how you should be categorised as.
They also do it for the same reason why Tesla is a tech company and not a car manufacturer. They get to make their sales look WAY higher and WAY more impressive, inflating their company value, and allowing them to pay less corporate taxes lmao. Capitalism sucks lmao.
@@KWK2022 That's not actually how they make money. They are a tech company because they make most of their money with AWS, they're the biggest cloud provider.
Ironically, you not realising that there aren't 150 pins on the map they showed, meaning the rest IS all over the world, is the most American thing ever. Zero critical thinking skills and zero common sense, holy shit.
That was always my motto for hiring, whether it was when I was a retail manager or an IT manager. I hire for mostly personality because you can always teach skills. I wanna say 9/10 hires worked out for that reason :)
People are generally nicer when their needs are being met and they feel safe and comfortable in their jobs. Hopefully this company treats their employees well.
@@ActualDumBatcha any human* many customers seemingly turn into goblins when they want to purchase something. probably something about having power over another individual just muddles their puny minds.
@@TheInfectous I worked sales and I did meet some genuinely nice, genuine people. They were never at the top of the monthly sales, but this coffee is a product that sells itself. Selling things that requires selling, we must behave like very, very likeable goblins. But here? All you need is really nice people. People so nice that they are a bit stupid, really.
The very same reason why they can only compete in NY where coffee taste does not actually matter that much. Even the most high-end espresso machines, to produce the highest quality possible, still require human touch to adjust it to fit the beans, the moisture and temperature of the day, and the changes of those elements during the day. The expertise that can only be acquired if you spend time and love with the craft, not by being nice.
1) It's a long term asset: The cost of the machine is spread over a very long duration, so it's probably much less when you discount future cash flows. 2) If it allows the business to save variable costs and cut fixed costs (skilled labour is no longer required), then it may be cheaper.
The whole being nice part is accurate for I think all coffee shops. I was denied a barista job and after the interview, the manager told me it was because I didn't smile a single time during our chat. I like to think I'm a very nice person but smiling for no reason other than to smile is not my nature. Oh, well.
Isn’t is a good sign? To me it’s mean that the world is so far from the zero-sum game like it in the 19th centry. As long as it bring value, resonable, then everyone can make it.
as a starbucks worker i can tell you that’s almost the same thing as working at starbucks. all we do is put the ingredients together and push a few buttons and the drinks are done they really just look for friendly people to hire
Yeah hiring young fun and flirty baristas isn’t exactly the newest idea … kind of don’t believe that “we hire cool people” is the leading reason for a $100m valuation
So.. you pay high street prices for an equivalent of a nespresso lol? Not being funny I guarantee you can taste the difference between that and coffee made by hand from a really experienced barista
You can def taste the difference between this kind of place and a place that cares about making quality coffee. The reality is a lot of people go to the coffee shops for the vibe, so that's what blank street went 100% on. Idk, I think it's totally fine as a business model, but personally not my thing. I've been there twice and the drinks were pretty crap in my opinion, but obv that's subjective
When I lived in NYC back in the 90s, my guy with the sidewalk cart would see me half a block away every morning and have my large coffee ready..."here you go boss!" that was customer service
In what world was that drink at the end a flat white ? The reason you go to a good coffee shop is to appreciate the skills of a Barista. Why would I pay premium price for a guy that has no clue about the coffee..
There’s loads of coffee machines like this. My old college had a couple. Most fast food places have them. But the whole point of a coffee shop is it’s an actual person making your coffee, They make it the way they want to make it and you have variations between each one based on who actually makes it. You can find someone who makes coffee a specific way that you like and build a relationship with them, and you can get excited when you see it’s that person making your coffee
Agreed. I've worked as a barista for over 10 years now and always get the same regular customers ordering flat whites or cappucinos because I make a really decent coffee. They just sit there until I finish my smoke break to order so I can make it for them. =]
Honestly, I’m happy for the people that get to work here but as a customer, I wouldn’t pay money for just nice people. I mean, I don’t like bad service either, but the thing I need the value for is the coffee
They also do a deal where If u pay 12 dollars a week u get unlimited amount of coffee for the week. I’m a construction worker and I drink 2-3 cups of coffee a day, Definitely worth it.
They use the same type of machine 🤣 Starbucks just owns the brand so only Starbucks can buy their machines. But they’re both classified as super automatic espresso machine
I prefer my barista to be rude. Everyone needs to go through that first-time coffee order shop experience. Eye rolls and judgement is a right of passage.
I don't know if you're right about that. It's actually a concept I can see working over here. Not because of the "being nice" thing, but because of the efficiency. Germans don't have high standards for coffee. They want it quickly and decently priced. This shop looks like it's focussed on both of these.
Maybe not the customer service aspect, but I can see the other aspects of this chain appealing to them. Decent coffee at the push of a button? And not too expensive? Yeah, I can see it working in Germany
Me who is nice too much in a way?? I’m the kind of person that will go to a Restaurant and feel bad for ordering food even though I’ve done literally nothing wrong, and I’m being more polite than the waiter.
some of the best coffee joints i’ve been to are ran by folks that take 3 minutes to prep a puck pull your shot and steam your milk. they’re so good at what they do that they’re asking you how schools going how works going while making your coffee. and it prolly taste better than an automatic coffee maker
It's pretty nice. But billionaires will exploit automation as well. We, normal people, think that when AI and robotics will combine, they will do the dirty jobs and get things smoother and easier for us. Maybe true, but the money will still flow to the billionaires' pockets and you'll be there to face novel and unprecedented consequences of the new automated world.
One of the only nice things in NYC next to Dominicans, Marc rebillet and the entertainment of NYC Italians arguing over a snapper price at the Fish morning market.
That location map you showed is hilarious 😂 Sure there's a coffee shop on the middle of victoria island. Even inuits don't have any permanent settlements there but they could travel by so its nice that they have the option to get coffee while at it
It's official. Extroverts are coffee drinkers. If making the coffee is just a push of a button, then give me a vending machine for it. Actually don't, I hate coffee but I will take a hot chocolate.
If you can read behind the lines all the say is that the company can hire unskilled staff and pay them less then they'd have to pay a skilled barista. Thank you.
![ผัวเถื่อน - ยูริ โตเกียวมิวสิค [ OFFICIAL MUSIC VIDEO ]](http://i.ytimg.com/vi/P08ORRVDGl8/mqdefault.jpg)
Hold up that’s actually pretty genius. A 100% customer service focused employee base. No wonder it does well
That's gonna be Amazon once they replace 90% of their workforce with automation
This is good. Soon many companies will focus on customer service because of AI automation.
But... leave me alone? I want coffee, not a social interaction 😂
@@NLJeffEU you wouldn't go to a place where people are annoying
You americans have no idea what drinking coffee and having a nice customer service is... in europe, you walk in to your standard bar/caffe, you fuckin shake hands with your waiter and he serves you the usual. You can go there by yourself and fucking talk to the waiter because he knows you better than your aunts do and if he's a good one, he'll even smoke with you. Thats a great customer service, not this bullshit "hey, good day, here's your coffee" and than you exit the builing....
Signs they're a nice person with a great personality:
1.) they work in Blank Street Coffee
True. Like go on a first date and just casually drop that you work at BSC and boom you’re married.
@@RehAdventuresnot exactly. you have to have good facial qualities and a good height.
@@otizmliesektuccariif you wont marry them if they dont have good facial features or height that means you arent looking for love, you are looking for validation by society.
@@goldengames9338thats the thing, most young women do look for those in modern society cause of social media
@@minecraft13149 * most hot/beautiful young women. Average-looking guys who want a hot girlfriend who will like them "regardless of their looks" are delusional.
"Stanley's job was to sit at a computer all day, pressing buttons he was told to press."
Edit - Like if homosexual
Did not expect that reference lol
The Stanley parable?
@@KermitB_1815 Yup!
i did an actual spit take when i saw this comment-- did Not expect a stanley parable reference here
I said that out loud in the narrators voice
"We can train you to make coffee, but we can't train you to be a nice person"
that is a powerful line right there.
Wow so deep and inspiring. Really makes me appreciate my life
@@snakebitmcgee6532lmfao
Does the world value being nice these days anyways?
@@overlordprincekhan I mean there has to be people that really value kindness. You just have to find/choose them.
@@overlordprincekhanyes, but if someone perceives that everyone is mean to them. Then the common factor isn’t that everyone is mean, it’s that that person sucks.
For example:
Greg is always scoffed at, ignored, or treated poorly by people. He thinks the world is a bad and mean place because everyone who he interacts with isn’t nice to him. We know that there are nice people, meaning that something must be wrong with Greg, not everyone else.
Went there once, got a nice conversation with a chill dude, became friends, and now I'm invited to his wedding.
i am 99 percent convinced that this is bs but if its real man oh man
Are you the groom ?
@@amlaanjaiswal4473and that is why you can't work there. You think evil thoughts. Lol😅
@@amlaanjaiswal4473This is how regular people meet. 🤷🏻
Are you the bride?
"they have 150 coffee shops around the world"
*Shows america*
Right!! The world is now = USA 😅
Technically correct
Aliens are destroying the world
Only destruction we can see is in America
He is wrong in every way possible. wym he's right 💀💀💀
And "canada"
Cool that if you find a coffee you like from there, it will be exactly the same every time you order it no matter the location.
Yes it will taste like automatic gas station machine coffee…
@@raevenbrough4523lol. It wouldn't be successful if it taste like trash. It's expensive for a reason.
@@raevenbrough4523man 💀 it’s probably delicious
@@martinqizeaq Starbucks is successful and their coffee tastes disgusting. It shows people lack taste not that the product is inherently good.
it will still vary from location to location due to the water, servicing of the machine, coffee blend and even the milk use unless they had a central location that got it all in from the same suppliers so all the milk came from 1 farm or group of farms in the same general location and then they sent that milk/water to each store then it would be closer to the same but as the machine is used it will wear and need cleaning and that will be a factor in the taste too.
That dude's one of the nicest people on the internet
But he's promoting evil and is hugely biased while being followed by millions
@stbk where you
@@stbk51 uh...wha?
As most Ukrainians are 😊
@@stbk51please elaborate
If Starbucks used those machines, they would have the customers do the work and would still ask for a tip.
The gas station closest to me has one but thankfully they don’t ask for tips
Actually it’s not the same one but you do press a button and it gives you mediocre coffee
@@Actually_nobody_ever oh yeah I’ve seen those. Thankfully gas stations don’t ask for tips… yet
@@Actually_nobody_everwe call these machines "Super automatics". The thing is the coffee isnt the only thing that affects the coffee. Theres a decent amount of science behind it and every coffee shop has "thier" settings to the machines. When we install them we work with the coffee shops to set everything up to the taste they want. Problem with these gas stations is they dont have a taste. Theyre more "just gimme my machine". So what we should do is set it to manufacturers suggested settings but it wont always workout well. They can have amazing coffee, they just arent in that field. I work on coffee/espresso machines and have worked on Eversys, although they are amazing machines, theyre also in need of preventative maintenance just like all other machines. Gas stations neglect that. Theres another company called Slayer that makes some pretty sick looking machines as well, kinda like the old school cadillacs of the coffee world
People who bitch about card readers having tips are the dumbest people on the planet. Just hit no tip and move on. Surely there’s something in your life to actually be annoyed with.
I worked at a coffee shop in Boise, Idaho that has a 100% focus on customer service. It's a small family owned business and I can guarantee that no other business can compete with the genuine love that is felt the moment you walk in the door. I knew my customers by name, I made friends with a lot of them, we had regulars that bought the entire staff xmas presents. I knew everyone's life story, drink orders, and royalty numbers. Sometimes I would see a regular customer pull up in the parking lot and I'd have their drink ready by the time they got to the door. The story of how the owner got to where she is is truly a tear jerker. People that helped her out through homelessness and other struggles get free drinks for life. I joined the Army National Guard so I left the coffee shop. I ship out for basic in a few days and the manager is having a company goodbye dinner for me at my favorite restaurant. I love that place so much.
I almost cried reading that.
Reading this made me feel all warm and fuzzy inside. Thank you for writing this comment. Good luck on your training, my friend. Stay safe.
Reading this made my shit of a day
All of that and you're not even gonna drop the name?
@@salj.5459💀bro leaving a dream job to downgrade to the army
as an australian i literally gasped in horror mouth over my hand like a scandalised 1930s housewife when they showed the automatic coffee machine
As a German im confused what your country has to do with it.
@@angulinhiduje6093 basically australia takes their coffee/cafe culture pretty seriously. starbucks failed the first time they came here and we invented mccafe. we've been used to high quality, barista-made espresso drinks since the 1940s and now we make some of the best coffee in the world (apparently). this business might work in north america but australians value their coffee over the service. i think most australians would not consider this a coffee shop at all.
@@angulinhiduje6093 australia is where starbucks failed cause their local cafe/coffee culture was too strong.
@@pb7199 the more you know. Ty for clarifying
Coffee culture from a country that considers Vegemite food. 😁 😂 🤣
i like that they just talk like normal people. don’t try to raise the pitch of their voice to make you feel welcomed, they just talk to you like people
This is why I strike up conversations with customers at my Taco Bell. It usually does wonders for the vibe of the place. You won't believe how much a simple "Long day?" can just light up a person's face.
good job :)
When i was younger i worked at a Taco Bell. I had a regular who always ordered a slushie. I saw him in line and made It ahead of time. When he came up to order i handed it to him. He was shocked, it really meant a lot to him. I will never forget it. We never know what people are going through. Small gestures can go a long way.
That’s a good way to get surveys ;)
Thank you for your kindness ❤
150 location around the world....
"PROCEEDS TO SHOW AMERICA"
This is the most 🇺🇸 🇺🇸 🇺🇸AMERICAN🇺🇸 🇺🇸 🇺🇸 thing to ever 🇺🇸 🇺🇸 🇺🇸America🇺🇸 🇺🇸 🇺🇸
This is actually a big brain move on their part. Happy costumers and happy employees. 😎👍
Love the videos, keep it up man!
Now that's a customer service that can tackle Karens
No tackling necessary. We all know Karens just need a (verbal) hug. Nothing can be explained to Karens. But if you acknowledge them, thank them for pointing out a thing that NO ONE noticed before, convincing them that the CEO and owner will be immediately informed, take their name, address and ask if they would mind IF the company could contact them further for their feedback... Karen goes into winter slumber and will search another outfit to bother.
@@maxmaxneolit agree Karen's are just parasitic narcissist they feed on our negative output to make themselves feel better. but by lowering the bar of what their view as "good" we can make them harmless. but every now and then there will be an unstoppable force of rage and entitlement so be prepared is not a bad choice.
@@maxmaxneolit so they need affirmation, eh? that's well noted. You just made me realize what my boss has been doing this whole time.
for context, I literally keep calling her whenever stuff gets too thick, and I almost meltdown. she would get in there and somehow defuse the situation.
I am taking a great lesson from you here.
@@bmo3778 a level of gentleness and honesty is required tho. You can't fake it or you'll make it worse.
Always imagine that you have in front of you the dearest person you have in your life and that they lost their mind and you are just trying to let them know everything will be alright. That's where you will draw from for being able to be gentle.
Then imagine that YOU're the Karen and that your life is somehow empty and that this thing you are bitching about is the only real thing you can cling to. Imagine it is you who is in that state. This is where you will draw from for being capable of being honest.
>implying you can make a karen happy in customer service
Boy you've never worked in the industry have you.
You could make the worlds greatest coffee and breakfast for a Karen they'll still complain.
I heard a woman deadass complain "This bread is too hard and too chewy" like bitch those two things are mutually exclusive you can't have tough hard brittle bread that is also soft and chewy.
Like some people just wanna spread their misery to others.
As an Asian, it's so counterintuitive because for good food, most Asians are okay with shitty place and shitty servers. That's how much of foodies we are.
Totally, I am sadden by the fact that the North American market is incentivizing coffee shops and restaurants to produce mediocre food in exchange for “great” customer service. I have worked part time in many different places in the food service industry (in Canada), by far the most successful businesses are the ones sacrificing food quality and upping customer experience at all cost. This is so confusing as an Asian person- in China, Taiwan and Japan, nobody would prefer a server to check on us unprompted or making overly personal small talks over some good food and good drinks! But in NA it’s much preferable, to the point where a coffee shop that essentially makes coffee with an automatic coffee machine out-compete regular coffee shops… it is so confusing and sad.
@@jayoolong279 Agreed the best customer service is good food and nothing else if you need nice servers for customer service then you're definitely compensating for something you lack.
Same, I don't care if the server smiles or have a lot of time for me, I'm here for the food or the drinks ^^'
@@jayoolong279 maybe the countries you talk about have stringer family bonds. Maybe Americans are more lonely ?
This video is actually catching me off guard. I have one of these near me and the coffee is nice but the usual barista is actually pretty rude. (Will talk aboout how disgusting she thinks a customers order is like 2 feet away from them) And Im ok with that - as long as my coffee tastes good.
"we can train to make coffee, but we can't train you to be nice person"
What that guy said is actually beautiful and 100% agreeable "we can train you to make coffee, we can't train you to be nice". I work in a restaurant and I would always rather work with people that are untrained and unskilled than people that know what they are doing but don't care about being kind.
I feel like I can't find a satisfactory job because wherever I go I work with assholes, if I was offered a job and they said something like that I would instantly accept because the implication that gives is wonderful
They are still a coffee company, I hate it when they started calling themselves technology company. What you are selling, should be how you should be categorised as.
They also do it for the same reason why Tesla is a tech company and not a car manufacturer. They get to make their sales look WAY higher and WAY more impressive, inflating their company value, and allowing them to pay less corporate taxes lmao.
Capitalism sucks lmao.
So should Amazon be categorized as a online bookseller ?
@@YOUNGJBRyes. And a dog food seller, phone case seller, fresh food seller. Instead of all that, we call them an online retailer.
It'll be a tax dodge
@@KWK2022 That's not actually how they make money. They are a tech company because they make most of their money with AWS, they're the biggest cloud provider.
Says around the world... Shows map of america
America="The World"
ig for some America (and Canada tbh) is the whole world….
americans and their self-centeredness
@@NeptuniaMorgan that is the world for them
Everything else is from another world
Hence they call us 3rd world countries😂😂
Thats what murica think. north america especially usa = world . Thats why superbowl named world series eventho its handegg game only in usa 😂
Saying around the world and showing Only US is the most American thing ever!! 😂😂
Ironically, you not realising that there aren't 150 pins on the map they showed, meaning the rest IS all over the world, is the most American thing ever. Zero critical thinking skills and zero common sense, holy shit.
He is from Ukraine, but the States are big and diverse enough to be considered a small world.
Well he technically showed Canada, US, Mexico and Guatemala on the map.
He's not American. Americans aren't like this either.
@@CoolScratcherthey are
That was always my motto for hiring, whether it was when I was a retail manager or an IT manager. I hire for mostly personality because you can always teach skills. I wanna say 9/10 hires worked out for that reason :)
orders flat white: gets iced latte
"I can do a flat white"
No dude, you can't
People are generally nicer when their needs are being met and they feel safe and comfortable in their jobs. Hopefully this company treats their employees well.
I give the employees 6 months until they become grumpy
thas why they hire nice people. because truly nice people can instantly bond with anyone
@@ActualDumBatcha any human* many customers seemingly turn into goblins when they want to purchase something. probably something about having power over another individual just muddles their puny minds.
@@TheInfectous I worked sales and I did meet some genuinely nice, genuine people. They were never at the top of the monthly sales, but this coffee is a product that sells itself. Selling things that requires selling, we must behave like very, very likeable goblins. But here?
All you need is really nice people. People so nice that they are a bit stupid, really.
He literally asked for a flat white & get an iced latte. Customer service at its best. Lol
Basically they're a coffee machine company and not really a coffee company.
Theirs customer service deducted that he actually wants iced cafe latte. :D
@Seedless no foam latte iirc
@Seedless it's just coffee without the foam that happens when you make a certain type of it
@Seedless coffee sometimes has foam when you make it a certain way
The very same reason why they can only compete in NY where coffee taste does not actually matter that much.
Even the most high-end espresso machines, to produce the highest quality possible, still require human touch to adjust it to fit the beans, the moisture and temperature of the day, and the changes of those elements during the day. The expertise that can only be acquired if you spend time and love with the craft, not by being nice.
This is honestly genius
Being nice to customers will bring you more customers. This is a loading screen tip
Right. I hate this new grind of everything being expected tombe tipped when the machine made the coffee you bought.
But not payment rise
*Orders a flat white. Gets an iced drink.* technology malfunction.
Oh is alright it happens btw the guy behind the counter was super nice
“We can’t train you to be a nice person” And that’s why I’ll never be hired here lol
the chic fil a near me also hires ppl based off how nice they are, out of a team of maybe 70 employees theres only 1 or 2 bad eggs
150 locations around the world! Last I checked there was just 27 and they were all only in New York but hey, he’s the expert right?
They aren’t in NY only, that’s for sure. I can’t speak to how many, but they are outside of NY
There are a bunch in London
50k!! Nah bro. Smart strategy ig
50k isn't that crazy for all the tech. A commercial three group like this is around 25k for what you'd see in a traditional Cafe
1) It's a long term asset: The cost of the machine is spread over a very long duration, so it's probably much less when you discount future cash flows.
2) If it allows the business to save variable costs and cut fixed costs (skilled labour is no longer required), then it may be cheaper.
"oh my god,it's max klymenko"😂
We have this in Saudi Arabia and it’s amazing how fast they finish
The whole being nice part is accurate for I think all coffee shops. I was denied a barista job and after the interview, the manager told me it was because I didn't smile a single time during our chat. I like to think I'm a very nice person but smiling for no reason other than to smile is not my nature. Oh, well.
When a food truck that sells coffee can raise 100 million, you know there’s something wrong with the system.
Isn’t is a good sign? To me it’s mean that the world is so far from the zero-sum game like it in the 19th centry. As long as it bring value, resonable, then everyone can make it.
i think you missed the part where they were primarily a tech company
They just rubbed the right shoulders, got lucky. Tis a story old as capitalism itself.
as a starbucks worker i can tell you that’s almost the same thing as working at starbucks. all we do is put the ingredients together and push a few buttons and the drinks are done they really just look for friendly people to hire
Yeah hiring young fun and flirty baristas isn’t exactly the newest idea … kind of don’t believe that “we hire cool people” is the leading reason for a $100m valuation
Really? Did they change the machines? You don’t have to foam the milk, hand press the coffee grinds into the thingy, etc?
@@monkeymamaawe foam the milk and just press a button for the espresso
@@seankelly9301uh they don’t do that lmfao
I dont need more customer service that someone taking my order, making it and handing it to me. More than enough actually.
100 automated doesn’t compete with a skilled barista, but I agree on the attitude of employees.
that is actually genius
bro a $50k COFFEE MACHINE!!! wow!!!!!!!!!!! wait thats LITERALLY ROBOTS TAKING OVER OUR JOBS!!!
What do you think starbucks uses for espresso lol 🤦♂️
Nah bro I heard that people grind coffee beans and make coffee themselves at home
@@rickyrivera7808 we definitely pull shots lol some places even do the grind and everything
Lol okay service jobs who cares that's literally what robots should be for, do the little daily things no one wants to do
Well kinda not yet, u still need someone to operate the machine.
So.. you pay high street prices for an equivalent of a nespresso lol?
Not being funny I guarantee you can taste the difference between that and coffee made by hand from a really experienced barista
Try to find a real barista in new york tho lol. Its the same trash they serve at starbucks etc
You can def taste the difference between this kind of place and a place that cares about making quality coffee. The reality is a lot of people go to the coffee shops for the vibe, so that's what blank street went 100% on. Idk, I think it's totally fine as a business model, but personally not my thing. I've been there twice and the drinks were pretty crap in my opinion, but obv that's subjective
When I lived in NYC back in the 90s, my guy with the sidewalk cart would see me half a block away every morning and have my large coffee ready..."here you go boss!" that was customer service
wait. why did i think they were an independent coffee shop chain in london. wow
Actually pretty genius
I might have to buy one of those coffee machines.
You will have to remember to clean it
I’ve got one, and while it’s good, you don’t have quite as much control over the drink as you do in a manual one.
In what world was that drink at the end a flat white ? The reason you go to a good coffee shop is to appreciate the skills of a Barista. Why would I pay premium price for a guy that has no clue about the coffee..
I mean look at how popular starbucks is. Most people seem to disagree with your take.
Went to one in Manhattan last year because I needed a place to charge my phone. It wasn’t terrible and the barista was really nice.
Honestly that sounds better than most of my interactions at Starbucks
You don't need to replace human skill to provide excellent customer service.
As a barista i would hate working like that, it takes all the fun away
most cashiers do not want you to ask them "hows it goin"
There’s loads of coffee machines like this. My old college had a couple. Most fast food places have them. But the whole point of a coffee shop is it’s an actual person making your coffee, They make it the way they want to make it and you have variations between each one based on who actually makes it. You can find someone who makes coffee a specific way that you like and build a relationship with them, and you can get excited when you see it’s that person making your coffee
I have an espresso machine and I love it
Very few people think like you bro, most of us don't have the time to build a relationship with our own family now, let alone a barista
@@thewanderingbong3632 idk what life this guy is living
@@TheThe-om3qt buddy lives in la la land 😂
Agreed. I've worked as a barista for over 10 years now and always get the same regular customers ordering flat whites or cappucinos because I make a really decent coffee. They just sit there until I finish my smoke break to order so I can make it for them. =]
Honestly, I’m happy for the people that get to work here but as a customer, I wouldn’t pay money for just nice people. I mean, I don’t like bad service either, but the thing I need the value for is the coffee
They also do a deal where If u pay 12 dollars a week u get unlimited amount of coffee for the week. I’m a construction worker and I drink 2-3 cups of coffee a day, Definitely worth it.
There’s this other coffee shop called nudae coffee that just opened in Costa Mesa, California and it’s already getting so much attention.
makes sense, the people at starbucks always running around looking stressed and never happy
They use the same type of machine 🤣 Starbucks just owns the brand so only Starbucks can buy their machines. But they’re both classified as super automatic espresso machine
Any place I go to , no matter how the food taste , I’ll always leave with a smile if the people are nice , which usually makes come back the next time
That same philosophy is the reason I love working at my job. Can teach you how to sell, can’t teach you how to be a good person.
This company really brought to the saying, “Work SMARTER, NOT Harder”
"Around the world" shows America ☠️☠️☠️☠️
I prefer my barista to be rude. Everyone needs to go through that first-time coffee order shop experience. Eye rolls and judgement is a right of passage.
Ikr! What's a morning without a rude, sometimes blatantly racist, barista?
The ruder the better the Coffee tbh
We got a Maso lmfao
@@thalassaer4137 I like my coffee like my baristas, bitter.
Things which will never work in Germany
I don't know if you're right about that. It's actually a concept I can see working over here. Not because of the "being nice" thing, but because of the efficiency. Germans don't have high standards for coffee. They want it quickly and decently priced. This shop looks like it's focussed on both of these.
Maybe not the customer service aspect, but I can see the other aspects of this chain appealing to them. Decent coffee at the push of a button? And not too expensive? Yeah, I can see it working in Germany
@@notAshildr yeah but we don’t like human fake niceness just coffee ans go
@@Rescel1 Do you honestly think that the Germans working there will be American levels of nice? No, they'll, at best, be "bakery nice"
" 150 locations around the world"
Proceeds to show a map consisting of North and South America only
... And said map only has, what, 20 pinpointed locations?? Actual brain-dead clown.
It's spread in America not the world 🌍
Y American think 💬 like that !!
"can you do a flat white?"
Ends up with some giant cup of milk and ice with a splash of coffee in it
Me who is nice too much in a way?? I’m the kind of person that will go to a Restaurant and feel bad for ordering food even though I’ve done literally nothing wrong, and I’m being more polite than the waiter.
Oh so its a 5$ gas station coffee
Yes. Just like starbucks. Or dunkins. Or McDonald's etc.
@@angulinhiduje6093 no silly, starbucks would be double the price too.
I went on google maps. The one location that they have, is in New York and it’s permanently closed.
Not everyone can be nice and polite in various situations!! That's really admirable❤
When basic etiquette becomes an admirable quality..
A nice barista is good barista 😊
"Arround the world"
*Proceeds to show a mat of North America.
That’s smart af. Have the machine work for you so you can just be a friendly and welcoming person to someone that probably needs it that day.
some of the best coffee joints i’ve been to are ran by folks that take 3 minutes to prep a puck pull your shot and steam your milk. they’re so good at what they do that they’re asking you how schools going how works going while making your coffee. and it prolly taste better than an automatic coffee maker
There’s no way that the person behind the counter is necessary at all
It's pretty nice.
But billionaires will exploit automation as well. We, normal people, think that when AI and robotics will combine, they will do the dirty jobs and get things smoother and easier for us. Maybe true, but the money will still flow to the billionaires' pockets and you'll be there to face novel and unprecedented consequences of the new automated world.
One of the only nice things in NYC next to Dominicans, Marc rebillet and the entertainment of NYC Italians arguing over a snapper price at the Fish morning market.
"Around the world"
*Shows only USA & Canada* :l
*forgets about mexico’s existence*
This buisness approach is amazing
My jaw is dropped. This is brilliance in action. These young people are doing it right. Good on you !
I cant find the video where max talks about coffee shops that open across starbucks as a marketing strategy. Can someone help me find it. Thank you.
Didn't Idiocracy have a scene like this. Your job is to push the right color button.
Y'know what? I would definitely apply for this company. Screw corporate, drink coffee and make everyone happy
That location map you showed is hilarious 😂
Sure there's a coffee shop on the middle of victoria island. Even inuits don't have any permanent settlements there but they could travel by so its nice that they have the option to get coffee while at it
Blank street coffee is maybe one of the best coffeeshops around
If you want to get an iced coffee when you order a flat white 😂😂😂😂
Bot
How lmao the coffee sucks
@@jomsburner top
It's official. Extroverts are coffee drinkers. If making the coffee is just a push of a button, then give me a vending machine for it. Actually don't, I hate coffee but I will take a hot chocolate.
"Around the world" but only showed on american and canada map? How can you american be so self-centered???
If you can read behind the lines all the say is that the company can hire unskilled staff and pay them less then they'd have to pay a skilled barista. Thank you.
Bringing service back to the service industry! A shit coffee is better if it's given to you with a smile 😊
there is a vending that can make coffee its call uhhhhhhhhhhhhhhhhhhh something turtle flying it doesn't need a barista just need someone to refill it
They have 150 more locations around the world
**Shows only America**
The workers in the one at Tottenham Court Road hate their lives. But I would too if I had to serve Tottenham Court Road.
idk about you but i go in a coffee shop to get my coffee and leave. idc how rude they are as long as i get my coffee 😂
*Oh cool! I'm the nicest person in Germany! Make me your affiliate here* ❤️
"Around the world" shows North America.
Why are you no longer covering Ukraine conflict? Is it because Ukraine losing?
He didn't look exceptionally nice tho, was just like a moderately cool dude.