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4 TYPICAL NEW ZEALAND WAYS (You can't help but adopt!)
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- เผยแพร่เมื่อ 25 พ.ค. 2023
- Crikey...14 years...that's all it's taken. One day, you wake up and think "WHEN did I start asking that?? I am a TRUE Kiwi now..." 🤣
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I agree, there are places where customer service leaves a bit to be desired, but as a person who has worked in customer service for 30+ years I pride myself on going over and above for others. I work in a cafe in a hospital and find empathy and support will always improve the day of someone else.
Thank you Honey 😊 Nt just for being with us and for saying hi but for everything you do...My stepdad was recently in hospital and my mum told me that the staff bought her a blanket so that she could stay with him...she said that their kindness made her feel so special. Thank you for being part of that very much needed support group ❤️
You know your Kiwi when you listen to Liz & Brian.
🤩🤣🥰 Thank you!! x
I can't remember if it was the 1970's or 80's, but Spike Milligan visited New Zealand. When he appeared at the arrivals area, a reporter asked him what he thought of New Zealand. Without hesitation, Spike Milligan replied "It looks like the inside of an airport terminal" .
I remember, as a kid, the population hitting 3 million. So if you think NZ is empty now ..........
Within this century it’s projected that over two thirds of our population will be made up of foreign born immigrants.
5 years you become kiwis. 14years, you were born here. Yes! You are 100% kiwis now. You talk lika kiwis, laugh lika kiwis and look lika kiwis . I love your vid.
Thank you!! We appreciate you being with us, have a lovely weekend! 😊
To be a kiwi, have a trailer and a car with tow bar and use them on the weekend.
And have and wear gumboots
Interesting you should say that about customer service. This year I moved from NZ to the UK (cambridge) and even after all the travel i've done and a couple of other countries i've lived in, i'm having trouble adjusting to the idea of living here. I found customer service 1million times better in NZ. All my interactions with customer assistance staff here has left me really shocked. None of them smile, noone approaches you to see if you need help - i've actually had staff see me approach them and turn around and walk away. Instead the interactions are terse, and they act as though I am inconveniencing them with a simple question. I'm always smiley and polite. The hardware store atmosphere is hugely different, not only the size of stores, and range of products, but at M10 or bunnings, staff will actually help you and enquire about your project and go out of their way to make sure you have the right things that you need. I said to my Husband (who has lived in NZ for 11 years but is born brit) I haven't lived a life everywhere, but I think a life in NZ, regardless of its current problems, is a life hard to beat. He agreed. As a kiwi I think you often think the grass is greener on the other side because of 'bigger, more famous countries' who have more but I actually don't think that is the case anymore. After only 4 months, I know deep down I will have to return home to NZ in the near future.
Thank you so much for this comment and for sharing this with us. As you described what was happening I found myself nodding...I am so sorry that you are feeling unsettled. You are absolutley, right, NZ takes a lot of beating but hopefully you will find your people and feel happy and settled soon. Once again, thank you for sharing and for being so honest and generous with your thoughts. Kia Kaha. Sending you much love ❤️ Liz and Brian
So agree with you. We lived in UK found the same attitude, no smiles, abrupt. Found it in Banks, Hospo, Doctors. Nzers at least up front. And yes have found some customer service in NZ lacking. BUT not all customer service.
What I love is the voice that says the call will be recorded for training purposes and you end up talking to someone who seems to have missed the training sessions hahaha I have found 80% of all my customer service encounters have been positive. So excited to hear you have written a book. I will look out for that :)
Thank you Debra! I also have the audio book out now too (which I narrated), so you can have me in your ear for 6 hours!) 😆 Get it on Audible, Spotify or anywhere else you get audiobooks. Then links to the book are here: thetravelbogdiaries.com/
Thank you! x
We have been here for 6 months now, and i really appreciate New Zealand. Haha i have heard the word literally used so much here, but the people are genuine. If they are happy its genuine, if they care its genuine, if they are angry its genuine and i appreciate that. Such nice people, still getting used to the slow down culture, but we are healthier and happier, we believe your bookweek will be awesome
Thank you so much Chantelle, I couldn't have said it better myself, so true! And thank you for your kind words about the book...I'm getting excited/nervous/terrified now!!! 🎉😘🤣
I really enjoyed watching your TH-cam I am born New Zealander and I live in Auckland and it is always good hearing other people's point of view about New Zealand have a wonderful week guys😊🇳🇿
Thank you! So happy to have you with us! 😀 Liz and Bri 🇳🇿
So I was talking to this guy on line. ( said he was American) he’d said he’d worked in Wellington. So I asked what he liked about it … he said the hotels and restaurants!! That’s when I was 100 percent sure he was a scammer😂😂
Hehehe!! Thanks for joining us and for taking the time to share! We really appreciate you being here. Have a lovely week! 😊
That last point is so spot on,it happens here in Perth too,when I was on Facebook, people would chip in to help a Kiwi that was having trouble, could be monetary,or advice and personal help.
That's so cool! Thanks for sharing my friend, sending much love to you and all kiwis in Oz! 🇦🇺🥰
@@ItsaDrama ❤️
Liz your book will be awesome. Thanks for loving our country and being such great ambassadors to New Zealand.
Thank you Maryanne, you are wonderful 🥰 Thank you! X
I enjoy your videos to get insight into life in NZ. I am in the USA. My daughter and her Mexican husband have been living and working in Hawkes Bay for 6 months now. They experienced the cyclone Gabrielle impact and are happy!
Thanks for sharing Sam! We appreciate you being with us 😊
Kia ora lovely to listen to you both, good on you publishing a book, this will be great and might encourage other families to do the same, fantastic😊😊😊
Thank you Ray, we appreciate your kind words and kindness, thank you! 😊
Thanks guys, took my Grandkids to Lake Rotakari when I was up last time. We all had a fabulous time. I said thank Brian and Liz lol
Oh Yay!! It's beautiful isn't it Julie! So glad that you were able to take the kids! 🥰 Liz and Bri x
I agree about service - living overseas I found coming home to be a hoot - the customer is not always right, and you are right you just accept it and get on with whatever you want and think oh they are having a bad day ,
Liz telling Brian that was loud….boy that made me chuckle. 🤣
Hehehe!! Glad it tickled you, David!! 😂
you guys are legends................great ambassadors for NZ
Thanks for joining us Tommy and for your kind words. Have a lovely week! 😊
@@ItsaDrama you too
I love you guys sooo much. I pop in to see you a bit irregularly but that’s from so many other thoughts that need feeding not from any lack of interest. But
I keep feeling so much pride by looking through your eyes; even though you are a great pair of kiwis I want you to still feel great about being here rather than “there”. Do you know what I mean? Anyway, don’t listen to me, just keep on doing what you’re doing as it’s lovely. And Liz,I have to say, that man of yours is pretty nice. He’s a keeper, eh? Much love to you as always, Px
Thank you from the bottom of our hearts, Pauline, we appreciate you being with us and for your kind words. Have a great week! Liz and Bri
PS: Oh yes, he's a keeper alright! 😊
Liz and Brian , Thank you both for sharing your love for our country . Love the effort in pronunciation of our language.kia kaha kia manawanui .
Thank you! We appreciate your kind support! Happy new year from us both😃
Yeh as a kiwi somewhat agree, I find that Taranaki area people are less customer orientated than a lot of other areas. Having both sides of my family coming from that area, there used to be more of an attitude that those serving you were doing YOU a favour.
Another great episode of you guys. We’re moving out to Auckland next month and absolutely glued to your channel. Can’t wait to become kiwis too ❤
That is wonderful to hear Kevin! Enjoy this process...we know that it seems so very hard and stressful when you're going through it, but one day you will look back and wish it was all happening again. Kia kaha and good luck! 😊
@@ItsaDrama thank you guys, keep up the good and addictive work you do x
You wrote a book? That's totally awesome!
Thank you! 😊
My baby brother has been living in London for close to 30 year's and married to a lovely English woman they have a grown up family of two sons and a daughter 😊
Thanks for joining us and for saying hi Bruce! 😊
We need more people here. You guys are humours, when I’m watching your guys videos I have yous Blue tooth into my loud speakers hahaha
I always arguing with Customer Service, especially when you get transferred around lol love you guys
Arohamai ❤
Thanks so much Michelle! We are so happy to be blasting into your lovely ears!! 🥰🤩
It's interesting you say we have no issue with bad service on the phone, as normally that's where I have the best service with NZ companies, and worst with international. I've had to call my bank recently bout a credit card issue, they were quick polite, got things sorted, and also got a non-credit card issue sorted at the same time, no issue.
But dealing with International companies the times I've had to call them, like pulling teeth to get things sorted, saying "not our issue" or "it's out of warranty" till you get them to read their NZ support section and realise if they don't help you the Consumer Guarantees act will bite them hard.
In person service, I think it's NZ has less of a culture of retail/customer facing service as a career, it's more of only a job, and generally not particularly high paying one, so you get the service you pay for, where Europe has more of a culture for professional customer service, and for the US they hold your job over your head if you get complaints.
Great point! Thanks sop much for sharing and for taking the time to say hi! We really appreciate you being here. Have a lovely week! 😊
I'm moving back next year, looking forward to it so bad.
Oh Yay!! Exciting!! 🎉
@ItsaDrama Yeah,I'll be heading down your way to catch up with my best mate Cheryl and her Husband, really decent humans like yourselves .
I’m not in NZ yet, but trying my hardest to get our family there.. (hopefully we’re the last ones in 😂) I must say I’ve dealt with a lot of Kiwi’s telephonically in the last couple of months.. I found the service to be genuine I guess.. seems less fake then over here when it’s just a put on.. so yeah I can do without the frills and take the genuineness… hope to see you all soon
We believe in you Liz.Go Liz!!!
Oh Penny... Thank you! Thank you so much 🥰 Liz x
Loved the video! Thank god the odd camper is oK - We're odd and Campers! 👍 We think you two are young🤔We are loving the book! - it's sure to be a best seller!, so funny!
Thanks so much guys! We love you!! ❤️❤️
I get homesick when I watch you guys,
Good luck with the book Liz,I'm enjoying my copy so far. You're just so funny and you keep it real😊
That makes me happy Angelique! I am so very grateful to have you on board 🥰
you go girl ......... I'll buy your book for sure.
Oh, thank you Melinda, I appreciate that...you are gorgeous, thank you xx
I am a Canadian and have many lovely friends in NZ. They are a great lot over all.
The one thing that I always find rude is that Kiwis will always remind you that you must strip your bed down before you leave. In North America ( I am sure I can speak for Americans also) that would so horrible for a host to ask. We do it ourselves after our guests have left.
From a Kiwi perspective: it's just a way to help spread the workload. 🌻
@@flangekiwi Sorry!! I do not agree. If you invite guests to spend the night in your home do not treat them like the hired help.
Thanks for joining us and for taking the time to say hi Eleanor! We really appreciate you being here. Have a lovely week and all love to you and our friends in Canada 🇨🇦😊
I’ve never in my life heard any one ask me to strip the bed when I leave their house not even family so maybe it’s just the kiwis in Canada lol
I only do that if I stay at my parents house. I agree with what someone else said its a way of helping and respecting the impact that your stay has had on your hosts. But I wouldn't ask someone else to do it, nor would I ask my parents. Maybe just your friends sense of humour!?
We love you guys💖. Every episode, whether filmed or recorded, we watch/listen with joy, laughter, and a desire to learn. You tackle real-life issues in such a cool way. Excellent job Liz and Brian👍👏💖
We are excitedly looking forward to the day 🙏we can finally visit your breathtaking country and experience its beauty firsthand.
We can not wait to have your book Liz in our hands💖👍
Lots of love💖💖
And lots of love to you two too. What supportive, wonderful people you are. Thank you so much for the love and energy you constantly send our way, you don't know how much it means to us. Thank you ❤️ Liz and Bri xx
1:16 - Looking at your garden view, .. am I seeing the month of *May* in NZ?
I agree I don’t want anyone else to move there either!
Always love watching and listening to you guys. You, as usual, have a beautiful garden. That combined with listening to two nice people, makes for a very relaxing watch. And that asking what do you think of NZ, etc, goes back decades. A former British MP, before he became an MP for Grimsby, spent a spell in NZ duing the 60s, and wrote a book about it. I'll try and find the book as I don't remember his name off the top of my head. But he said he was asked what he thought of NZ as soon as he got off the plane. I'm obviously not a true Kiwi as I don't ask people things like that 😜
Always lovely to have you with us James! Thanks for joining us and for sharing, I'd love to know what that book was called! Have a great week! 😊 Liz and Bri
@@ItsaDrama it was given to me by a friend who was moving back to NZ from London at the time. She said she used to throw it against the wall in anger a few times. I really should finsh reading it. I have it floating around somewhere. I'll let you know as soon as I find it. Something called Half-gallon Quarter-acre Pavlova Paradise. The guy was called Austin Mitchell.
Another great insight - FYI - The English Politician (Austin Mitchell) who visited NZ in the 1970's labelled the question "How do you like NZ?" as question number 1, as it was the first question every reported asked him. When he first arrived and was asked question number 1, and not realising that it was a part of Kiwi culture, he answered that while he had only been in the country 5 minutes he did notice the graffiti in the toilets was more literate than the UK. And from then he was reported as some sort of sex predator. So - be careful when answering question number 1!!! Others good points also. MrG
I am Canadian. I live in a small town in Ontario between Toronto and London. The amount of graffiti on people's personal property in NZ has always blown me away. How disrespectful. There is probably more "paint jobs" in a wee spot eg any small town on the N Island than there is in our big cities.
Oh, that's funny! I'll have to remember that one 🤣 Thank you for joining us Mr G, as always, we appreciate you and your wisdom very much x 😊
Let us knowwhen your book is avaiable, can't wait to read it
Thank you Jamie! The book is out now!! 🎉 🎉 You can get it by going to thetravelbogdiaries.com/
Thank you so much for your support! x
@@ItsaDrama Thanks will get it this week, also a fan of natural real woman
I'm still here (Watching for the Second Time) hehehe giggle giggle. 😂🥰 So here's your requisite crappy comment, crappy comment (giggle giggle titter titter) hehehehe! 😂🎊🎉 So funny, so here's some support, SUPPORT. I love your "It's a Drama" videos. Thanks!!!👏👍🤭😍
You are the best! Thank you so much for your lovely support and kind words, have the BEST week ahead and thank you for always being so wonderful! 🥰🎉
When I came back to NZ in' 75 my English Dad went. back after 25 year being away, then when he got back here he said. I know why you didn't like it over there.
So dirty, dog poop, cigarette butt's, people smoking, so many people.
People don't look at you when communicating. Bus drivers take off b4 you sit down.........
There were a lot of changes for him, he was so glad to get back and into his tool shed etc.
Like you our family tries to awhi strangers from other parts of the country and overseas. I made a brochure.
Ooooooohoooo. You did it.
Thanks for joining us and for taking the time to say hi D, it's always lovey to hear from you! Have a lovely week 😊 Liz and Brian
PS: I did!!
Thank you for another brilliant video ❤ I especially think you're right to a point about customer service, but we loose a lot of our best hospitality people to Australia because of the terrible pay here. Having said that, I've had some outstanding experiences here too. The absolute worst I've ever actually had was with Air Canada at Vancouver airport recently - 2 different staff just being unnecessarily rude, not just unhelpful 🤷♀️
Thank you Trudi! 😊
😂😂 another great poddy guys ❤
Thank you Sunitra! We love having you with us! 🥰
I always watch till the end 😅I might miss something otherwise love you two ❤❤
So glad to have you Christine! Thank you my friend 🥰
You're a Kiwi when you don't wear shoes, well hardly ever, wear Wellington boots with shorts and say Fush and Chups lol.
Hi Liz Hi Brian, Yep thars us haha, little bit quirky but hopefully nice with it overall. 🙏
Thanks for joining us John! Quirky is the name of the game we say!! 😜As always, we really appreciate you being here, John. Have a lovely week! 😊Liz and Brian
@@ItsaDrama 🌹😘
Further south the friendlier and more helpful we are…
The bigger a NZ business gets, the worse the customer service.
(Think about Air NZ, any telco or power company, Government Departments)
Re: customer service I can tell you that people can be really horrible an abusive to those providing the service. It’s a two way street. I love the service we get in restaurants here as it is very unobtrusive but polite . I hate wait people hovering.
Looking forward to vid podcast next
Yay! I made a bit of a mistake...we have one audio podcast out early this week (talking about the choice of Book Cover) THEN we have the video podcast coming out later in the week! Can't wait to share it with you!! 🥰
I have lived here all my life and assume that I am accepted as a Kiwi, however I don't ask people what they think of our country as they invariably tell you before you get a chance. As for your last comment, I have to concur wholeheartedly as individual Kiwi's that I know will all help others when they can, however I can't say the same for some corporations or government departments..
You ARE a kiwi!! It's the rest of us newbies that have to fit in!! 🤣Thank you for your comment and for being here with us, as always we appreciate you very much 😊 Liz and Bri
I know how you feel about the country being too full. I don't even live there anymore, but am dead worried about there not being any space left for me should I win that lottery and manage to move back home. As for skilled and trained workers, especially in healthcare, fingers crossed that NZ manages to balance costs with fair pay so healthcare workers don't want to jump the ditch, and the kids wanting to be in school so NZ has a homegrown skilled and trained workforce of its own so it doesn't need to entice people from outside the country- that's better for the rest of the world too, if NZ is no longer snagging healthcare workers from the world's small pool.
Lord, what a conundrum.
Thanks as always for joining us and for taking the time to share. We really appreciate you being here. Have a lovely week! 😊 Liz and Bri
I have been here in NZ since late 1972 and things were much worse then. NZ response was very anti Pom. As so any of us all came out at the same time we tended to stick to an English community and was a long time before we felt Kiwi
Thank you for sharing Nadean. I cannot imagine how hard it must have been back then...no internet, no way of communicating back to family. You have our respect! Thank you for being here and for saying hi! 😊
I suspect you and Brian deep down were always Kiwi.
You have the attitude and heart. You simply found your way home.
In my humble opinion .... real Kiwis love hokey pokie ice cream, and dad jokes.
Why did the toilet roll roll down the hill?.
Too get to the bottom.
Sorry.
PS.
The hardest pursuit in life is: self belief.
Your book will provide enjoyment more importantly encourage those to explore inner feelings buried or unable to express.
Feel proud I am to know you.
Thank you Mark, Thank you ❤️
PS: Love the bum joke...🤣
The customer service thing, and being put elsewhere on bad days - As a teen I worked in the local dairy (corner store), at the till. I had a great boss, an older lady. She would look at my face when I came in and say either Hi, how are you? Blah blah. Or she'd say That time again, huh? That sucks. Take a seat in the office and I'll find some sitting down work for you. I loved that woman, but she spoiled me for other bosses.
Sounds like a great woman!! Thanks for joining us and for taking the time to say hi! We really appreciate you being here. Have a lovely week! 😊
Just tell me what the hell is sixes and sevens?? Dunno that reference
Hahah! It means confused/all over the place... (don't ask me why, I have no idea??!!) 😊
Can't see your Maunga today. Bet its cold though. Don't worry about the bad comments, see what you can learn from it. I learn from making them and most times I have to change it to a nicer way. Sorry if I may sound too honest.
Always happy to have you with us D! 😊
It's good to see you've part of this country, I feel over the years service, is less crap here, but still not good!!
Thank you for joining us Christopher! We really appreciate you being here and saying hi! 😊
Yes there are those rude Kiwis especially when they've been watching to much Pommy comedy of the 80s especially Rodney Rude the comedian
Hahaha Hahaha 😆
👍🇳🇿❤️
Kia ora Russell! Thanks for joining us today! 😊
kia ora. a maori here. sorry #1 not a nz thing. must be a white thing. cause we maori know our whenua is amazing. our tupuna seeked, found and conquerd for that reason. #2,3 very true. wtf 15mins to 1 hour waiting on the phone. not good service. #4 not sure about that one that must be just in the blood. thought it was a human thing. but yes we love seeing a person progress. love the commenwealthg games and world records ❤❤ those things
Yep, it was shocking to actually experience the rude customer service, but beautiful country and and culture.
Yeah-Nah....You're POMS, always will be.
NZ is choice eh. KFC is better, everything from bakeries tastes better, and everything is so cheap eh.
Thanks for joining us and for taking the time to say hi David! We really appreciate you being here! 😊
I was born here, lived here for 55 years and it turns out I'm not a real kiwi.
According to a couple of ex pat brits.