I'm starting a new job in 2 weeks and it's going to be my first sales job as I'm changing careers. I'm so glad I discovered your channel. I feel a lot more prepared as I go through all your ideas and advice. Love it!
I love a totally random non-businness opening! Like commenting on a sports team they are wearing or ask them about their shoes or comment on the ten kids hanging on their arms. Break the ice and be nice. Pay a sincere compliment. Really probe to find out the deep psychological reason they walked into your store. I love your ideas, Victor! I would love more high ticket B to C videos!
I know nothing about being a sales representative and your videos are quite helpful to me especially now that I will soon become a sales rep. Your videos and the tips that you are giving are very educating and beautiful. I hope that I will become great in selling my product soon. More power to you x
I love that you are really replying. Is this really you? To be honest, I don't think that I am doing good. It's difficult. I don't know how to explain it.
Joan Caryl it's all about your knowledge on the product and how you treat the customer! Try to engage in a conversation first and make them feel comfortable with you. Once you build a good relationship with the customer, they will eventually end up buying your product. I am also a sales representative and I always try to find a way to convince the customer why our products are the best! I'm on top 3 on sales in my region and I've only been working for about 3 months. If I could do it, you can! (good looks always help too). 😂😉
Thanks Victor, I am very grateful to apply your techniques for my business Electrical, Heating and Air conditioning business, they work, Haven't seen another Sales mentor of your caliber, had to be a Puertorican decent .
Hi Victor, I just started my new job as a sales person at a bedding store. How do you sell a mattress and talk about the benefits and features of it? How do you also keep the conversation going without having nothing to say in the moment ???
Thank you sir! Actually I'm very poor in English language but I'm giving my known knowledge to my children it's meant I'm speaking English language with them . I'm trying to say is enen though I poor with language I think I enhance my my knowledge little more than what I knew. It will get help for my children too......... Once again thank sir! Because I studied customer care and English as well! 😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😚😚
In today market competition in every corner .if sales people learn sales technic but now customer also learn buying technic .if sales person learn about how motivate the customer ,sorry customer is now learn also How to control sales mam or sales associate ❤️❤️
This was well explained, good job! I am a sales associate at an electronic store, and I am new at the whole "selling" environment. What is a good line I could use to get the customer to buy from me? I am lacking at asking first questions.
Maria, you have to develop your own first question; try different ones until you find one that works. Sales is a learning process...don't be afraid to experiment a bit. There is NO one way :-) VA
I go with what can I help you with today? I try avoid the questions where their first response is no or I'm not interested. That question generally leads to, "I'm just looking." That's where I slide into explaining our deals and what we have to offer. But it always becomes a matter of asking deeper questions.
Hi Victor, I love your trainings a lot. Thank for all you do. Your response here addressed the scenario where a customer walks up to you. Please, what do you advise if it's the other way round. I am walking up to a prospective customer, how do I go about starting a smooth conversation especially when they come off with this 'I am not interested attitude'. Thank you.
The information you provide Victor is good, but please upgrade that microphone its cringe worthy. Your Visuals are good and your content is good HOWEVER that audio is bad. Still gets a thumbs up.
Thank you for the video Victor! I manufacture & sell spare parts for vehicles(shock absorbers). How do I greet my customers? And is there a marketing strategy that you would recommend?
I should've watched your videos or signed up your podcast channel way earlier.. Got 3 customer coming over tmr and now trying to catch up with soe sales techniques hahah
Dear Antonio, you are always as good as good. Can you tell lease make a video on e-sales conversation like someone exports something. And if there is any video already uploaded, please suggest. Thanks.
Victor I sell door to door lawn chemicals. that's a big difference from someone coming into a store looking for something. meaning they didn't want anything I came to them. COLD SALE.
Hi +Victor Antonio, great videos, love your content! This one threw me a bit, It makes sense for a store owner, but what about legwork salesmen, I, for example, walk into a used car dealership, to sell advertising space in a newspaper, how would I start a sales conversation in that situation? I look forward to seeing more of your videos. Thanks!
Hey Victor, Great stuff.. saw for the first time but cant stop watching your videos one after the other. I am in a middle of taking some big sales related decisions for my wedding photography business. Do you have a video about getting a sales call when the customer straight away asks about the price of your service.. should I share the price?, give an idea about the price and ask for a meeting? Or just ask for the meeting.. Or something else? Can you help? Thanks a lot!
Great question! When someone asks for a price I'd say, "Well, Mr. X, it could be anywhere from $200 to $2,000 depending on what you're looking for. So, tell, me what are you looking for and let's hone in on a price?" Pick a wide range and this will allow you to move within that range. VA
Thanks a lot Victor! Your response gives me a lot relief. Trust I am moving in the right direction. Will share stories of success due to your training. Thanks again!
This is unbelievable! I checked so many reviews and you almost have answered all of the followers . That's why I believe you can answer me too :) I work in a mall I repair cellphones , iPads and tablets. Most of customers come from Apple Store to our kiosk , they want repair their devices in a short time and we do most of repairs in 15 . Even when I say Customer i do repair your devices in 15 minutes just come back in 15 minutes some of them stay over there and they say we wanna watch you I know they don't trust that's why I say of course you can watch but they rush me so sometimes I break some devices (for example iphone 7 + plus) and it cost me so much and I m only an employee , I need to buy an other device for customer. Mostly I don't know what to say the customer when it happens. Do you recommend me some words keep my money in my pocket? :))
Don't be nervous when repairing. In fact, invite them over and show them what you're doing; educate them so they appreciate you more. It's also a good way of building a good relationship. So next time you're repairing one say, "Absolutely you can wait. In fact, pull up a chair and I'll show you what I do." Now, you're involving them and teaching them and you won't feel rushed. VA
I walk into manufacturers, and mechanical engineers everyday. These "gatekeepers" are sick of seeing prospectors everyday, and have heard every line in the book. How do you get past them to the decision maker? And once there seal the deal quickly? By the way, I sell industrail steam valves & process controls in Brooklyn, Queens, Staten Island, & Long Island. Probably the toughest territory in the whole USA. Id love ideas.
Lisa, that's a HUGE question(s) which I can't do it justice here. May I humbly suggest my workshop where we can work 1-on-1 to figure it out. th-cam.com/video/-CksAZ6U9cM/w-d-xo.html
Victor Antonio hi, I am working in a gas station cum retail store as a trainee. my boss wants me to increase my upsale only then I will be eligible to work on permanent basis. plz give me some advice to what to do
Thnx for the info Victor, this was really helpful. Now, assuming that i am into real estate, and somebody walks into a project/development of mine, or into my sales office. How can i greet them???
Victor Antonio well if they enter into/come near a development of our company i would say that they were attracted by its exterior design.Cause this is what they see first.
I am using your sales techniques and getting awesome results. but I lack when i ask first question when they enter in facility. I am selling the phone and phone plans in Canada.
Experiment with different lines and see which one gets the best response. Example: "Are we upgrading, getting started or did you just come to see me (smile)?" Come up with different ones you feel comfortable with :-) VA
As you are asking questions that lead them to, by the way (give options) show variety. Why did you chose China I would suggest some places like.. For business travel more (educate about other opportunities you can offer)
Sir, This is first video that I have just watched.Some customers need facilities but when we ask some questions then they don't want to give answers;so,how we can engaged them and take call upto 300 seconds?
Great video.My question is is there a less awkward (or even better an ideal)way to leave someone a business card.Someone you just met.How can u make someone feel comfortable enough to accept ur business card when u barely know them? I've personally handed out business cards to strangers with a smile and all...but its always awkward.(As in a Jehovah witness at your door leaving you brochures so u just smile and collect)
Hard to answer this one Sophie without understanding the context. Are you walking up to strangers? Are you at a networking event? Is it after you've met them? Or other? VA
Thank you for answering,first off I'm already implementing most of your advise and I've had a really positive response.Thank you very much.I have a small personalized pendant making business and I hand out fliers and business cards to show the products I make.so - make.so yes I do go up to strangers.It is always awkward but I dont really know how to make individuals aware of my business as I'm in the starting stages.Also not alot of other folks do the business I do so it is hard to explain without images.Thanks again for your help.
Assumptive question - How can I help you? or I will be glad to help you? Ask or take control right away? I'm going to have to experiment and take some notes on which approach works better for me. Perhaps use both? After they answer the question, respond with taking control.
Victor Antonio Thank you Victor. So far, using both seems to be working great. Ask the question....let them vent so they feel heard and I get more information that I can utilize during my sale and THEN take control. My clients seem to be responding to someone who can take control and is more knowledgeable than they are to help them make the right buying decisions as long as they don't feel pushed. Balancing listening to the client and teaching the client is working for me.
Thanks for the video! What if someone is calling for a car service? What can you assume? I answer the phone by stating, "thank you for calling, how can we help you?" I know they are either calling for a quote or to make a reservation for a car to pick them up and usually transport them to the airport, or wants a car to take them to concert, dinner etc. Thank you.
Hello, awesome ideas and soo reasonable advice. My fav video so far is about cost and price. just WOW!# Have my own struggles in the sale process at the stage from engaging to disvovery of the guest's needs in furniture store... Would be it a propriate question to ask about renovation of their house to engage the conversation or start discovery of their needs? in our short training we were taught talk about weather after greeting and welcome to the store. it doesnt really make sense, my product doesnt relate to the weather condition... I have few good ways of using sales pitch at the steps of reveal of the product and maximize the sale, but sometimes I just dont get to those steps. in my situation its a little gap between engaging and discovery of their needs... i want to fill it!
Olga, be natural. That's the best advice in starting a conversation. Ask yourself, how would you like to be spoken to? Too often we OVER think the process and need to be natural yet focused. VA
I am working a new job in the real estate industry. I am an agency selling condominiums and apartments. What should I do to start a conversation on phone?
Well, are we looking to fix or are we looking to get faster? People come to my bike shop for 2 reasons. To fix their cycle or to find ways to go farther faster, which is it? Just my initial thoughts :-) VA
From two I'm joining as a Sales Executive at hathway broadband internet services so how can I improve my sales skills as like mouth to mouth talking sales
hi Victor i'm a door to door seller my job is to enter the persons house and sell them a contract that will change their light and gas distributor which opener do you recomend to start the sale? Mike
So I work for T-Mobile. If someone walked in to inquire about service I start off by saying what can I get you started on today? I understand that, but how would redirect my customer to our new security system called nest? Thank you
Excellent video Victor! I'm starting a door to door selling about a service that reduces electrical consumption of companies, hotels and restaurants. Some times it's difficult reaching the manager because you have to talk first to the recepcionist. How I can convince the recepcionist?
Leonardo, first thank you! Second, door-to-door is tough given today's consumers access to information and their limited time. I'm not a fan of D2D selling because it's intrusive and you will always be at a disadvantage selling. That said, I like your concept. I would try something like, "Mr/Ms Secretary, we have a product that reduces energy consumption by X% and on average will save a company $XXXX/mo. I only need 10 minutes of your managers time. Is he available?" She says "No. She's busy." You say, "Well, at least let me show in 2 minutes how it works." I would have a short demo for the secretary. When done, "It's that simple and can save you $XXXX/mo. Do you think this is something your manager would be interested in?" You've not shifted the responsibility on him/her to show it to the boss. Big Note: You've shown the secretary great respect and that may give you some consideration.
Hi Victor! This video really helps a lot!! But can I ask you few more samples or verbiage, because I work as a csr in a call centre and we are on billing and sales. I am wondering how can I transition from their bill concern to selling tv service . And lets say they had really bad experience with the service before. And for those who never had it but love their current carrier? :) badly needed to save my job.
Morning dear Victor, I would you like ti ask you some tips about the fashion retail, luxury, could you help me with the approach? And how to menage the conversation? Thank youuuu
That's a different question and scenario altogether. What you're asking about is a "push" call when you are "pushing" your product on the client. I'm not a fan of door-to-door selling; that worked before the Internet existed. Nowadays clients don't want someone just showing up at their door trying to get them to buy something without doing some research. That's old school selling! Now, if the client called you in to do a demo, then that's different. I would say upon arrival, "Tell me why you called us out here today?" And let them talk (i.e., sell themselves on why they need new vacuum cleaner)
Victor, thanks for the very good video as usual. You definitely deserve more views. If the first time we suggest Product B to the client and they refused/declined, does that mean that it will be impossible to re-suggest Product B again? Otherwise, how do you recommend we re-suggest Product B to clients without coming across as hard selling.
The key is asking the right questions that "lead" to Product B. You can only "resuggest" Product B if during the conversation the client mentions something that Product B has and Product A doesn't. Ex (You're selling computers): Mr. Client, you mentioned you want more "battery life" from your computer. The product I showed you (prod B) earlier has 30% more batter life which is why I mentioned it. Since you travel ALOT, I'm sure you're working on your computer a lot...which means you need more battery life. Am I right?" Get the idea Blaxerx? The ideal way is to first find out what the client wants by asking those key questions BEFORE you show them Product B. Imagine asking upfront, "Mr. Client, do you travel a lot?" "Do you work on your computer to do work on the plane and in the airport?" Well, then along with Product A, let me show you Product B which has 30% more battery life. With this approach the client is more likely to say yes. See what I mean? Best of luck!
you are a sales man for some appliances a customer approaches you and asked for some details about your product. You want to close a sale because you have to meet a quota for the month you are tempted to keep secrets some features about the product that may affect the buying decision of the customer. How will a utilitarian analyze this situation?
I work at Sams but I sell Direct TV. People walk into Sam to buy Sams products not Direct TV. How can I get people just to listen to me without sounding like I'm trying to sell them something?? I could really use your help Victor
Hey Victor How do we engage a customer in a conversation when we give them a cold call and close the sale Let's take vacations for example... I work for a travel and tourism company...
i work at airport selling trips, it is kinda hard, you have to go to the people and close the deal right there (people at airport dont go to the airport to buy) but i am doing it, but sometimes i am kinda shy to start to sell to people and talk to them, any advice? your videos are great btw
I'm starting a new job in 2 weeks and it's going to be my first sales job as I'm changing careers. I'm so glad I discovered your channel. I feel a lot more prepared as I go through all your ideas and advice. Love it!
Best of luck Tanya! VA
if you want to start your entrepreneural journey wtsup me
+918860068264
Hi
Whats it like sales after 4 years? How much progress/money have you made? Very interested as I am beginning a sales job shortly 😁
Are you still working there?
This is a MUST WATCH...loaded with sales gems! #salesconversation #salestips
Victor Antonio amazing as always Mr Victor
One of the best salesman I've seen by far
You are too kind...thank you! VA
I love a totally random non-businness opening! Like commenting on a sports team they are wearing or ask them about their shoes or comment on the ten kids hanging on their arms. Break the ice and be nice. Pay a sincere compliment. Really probe to find out the deep psychological reason they walked into your store. I love your ideas, Victor! I would love more high ticket B to C videos!
Vic you have bring me back to trust in my sales skills proud of this Puerto Rican sales coach 👍🏻 Thanks
I watch your videos in the train on my way to work every morning, you inspire me! God bless :)
Thank you Eric :-) VA
I know nothing about being a sales representative and your videos are quite helpful to me especially now that I will soon become a sales rep. Your videos and the tips that you are giving are very educating and beautiful. I hope that I will become great in selling my product soon. More power to you x
You can do it Joan!!!!! VA
I love that you are really replying. Is this really you? To be honest, I don't think that I am doing good. It's difficult. I don't know how to explain it.
Joan Caryl
it's all about your knowledge on the product and how you treat the customer! Try to engage in a conversation first and make them feel comfortable with you. Once you build a good relationship with the customer, they will eventually end up buying your product. I am also a sales representative and I always try to find a way to convince the customer why our products are the best! I'm on top 3 on sales in my region and I've only been working for about 3 months. If I could do it, you can! (good looks always help too). 😂😉
Thanks Victor, I am very grateful to apply your techniques for my business Electrical, Heating and Air conditioning business, they work,
Haven't seen another Sales mentor of your caliber, had to be a Puertorican decent .
Thank you Angel! VA
New Video: How to Start a Sales Conversation and Guide them to Other Products or Service #salestips #keynotespeaker #salestraining
I was in his training in Singapore. Awesome person
this man is so genius! Help me a lot in my interview. Haha
I am going to be in production on Friday then I am here with Mr. Victor
To have all my skills ready
Am getting better since I started listening to your sales techniques thanks
You are great. I really love your simple but deep technique
Thank you very much for sharing your knowledges 🙏🏾🙏🏾🙏🏾
Great video! If you're a beginner, these tips are definitely worth noting
Thank you sir.. I am planning in to enter Hotel sales and marketing.. this video motivates me
Thanks Antonio , it's an eye opener. .
Thank you for watching! VA
I love the way you sell at your first video
Thanks Chetha :-) VA
This is great you can apply this to any sales pitch, from construction to starbucks.
Wooow starting a new career as a sales associate in cosmetics
Hi Victor, I just started my new job as a sales person at a bedding store. How do you sell a mattress and talk about the benefits and features of it? How do you also keep the conversation going without having nothing to say in the moment ???
Thank you sir! Actually I'm very poor in English language but I'm giving my known knowledge to my children it's meant I'm speaking English language with them . I'm trying to say is enen though I poor with language I think I enhance my my knowledge little more than what I knew. It will get help for my children too......... Once again thank sir!
Because I studied customer care and English as well! 😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😚😚
It helps like magic! Thanks so much
In today market competition in every corner .if sales people learn sales technic but now customer also learn buying technic .if sales person learn about how motivate the customer ,sorry customer is now learn also How to control sales mam or sales associate ❤️❤️
you the man bro
Thank you :-) VA
Amazing brother💎
This was well explained, good job! I am a sales associate at an electronic store, and I am new at the whole "selling" environment. What is a good line I could use to get the customer to buy from me? I am lacking at asking first questions.
Maria, you have to develop your own first question; try different ones until you find one that works. Sales is a learning process...don't be afraid to experiment a bit. There is NO one way :-) VA
I go with what can I help you with today? I try avoid the questions where their first response is no or I'm not interested. That question generally leads to, "I'm just looking." That's where I slide into explaining our deals and what we have to offer. But it always becomes a matter of asking deeper questions.
So good, thank you Victor! My favorite sales guy :)
Great video! Whit subtitles was perfect!
More subtitles coming soon :-) VA
Hi Victor,
I love your trainings a lot. Thank for all you do.
Your response here addressed the scenario where a customer walks up to you. Please, what do you advise if it's the other way round. I am walking up to a prospective customer, how do I go about starting a smooth conversation especially when they come off with this 'I am not interested attitude'. Thank you.
The information you provide Victor is good, but please upgrade that microphone its cringe worthy. Your Visuals are good and your content is good HOWEVER that audio is bad. Still gets a thumbs up.
I cringe too! It was over 3 years ago! I've upgraded JD,...I've upgraded!!! lol
Interesting approach!
Very good video...
A true Guru.
danny robles Thank you DR!
This vid really helps me lot. Salamat po.
Thanks Kier! VA
pattantang pole nikkum ee pp sasi 🎂 🎂
Thank you for the video Victor! I manufacture & sell spare parts for vehicles(shock absorbers). How do I greet my customers? And is there a marketing strategy that you would recommend?
I should've watched your videos or signed up your podcast channel way earlier..
Got 3 customer coming over tmr and now trying to catch up with soe sales techniques hahah
Ha! GREAT! VA
Dear Antonio, you are always as good as good. Can you tell lease make a video on e-sales conversation like someone exports something. And if there is any video already uploaded, please suggest.
Thanks.
Hi! I love this video and it will help me to start my business! Can someone suggest on what can I say on service A when selling a condo? :)
Victor I sell door to door lawn chemicals. that's a big difference from someone coming into a store looking for something. meaning they didn't want anything I came to them. COLD SALE.
Great video ! I’m struggling to greet customers, to make them buy expensive clothes.. I work in luxury retail. Do you have an idea ?
What if you are at business event, let's say a small business expo. How would suggest finding prospects? I forgot to mention I sell health insurance.
Hi +Victor Antonio, great videos, love your content! This one threw me a bit, It makes sense for a store owner, but what about legwork salesmen, I, for example, walk into a used car dealership, to sell advertising space in a newspaper, how would I start a sales conversation in that situation? I look forward to seeing more of your videos. Thanks!
Hey Victor, Great stuff.. saw for the first time but cant stop watching your videos one after the other. I am in a middle of taking some big sales related decisions for my wedding photography business. Do you have a video about getting a sales call when the customer straight away asks about the price of your service.. should I share the price?, give an idea about the price and ask for a meeting? Or just ask for the meeting.. Or something else? Can you help? Thanks a lot!
Great question! When someone asks for a price I'd say, "Well, Mr. X, it could be anywhere from $200 to $2,000 depending on what you're looking for. So, tell, me what are you looking for and let's hone in on a price?" Pick a wide range and this will allow you to move within that range. VA
Thanks a lot Victor! Your response gives me a lot relief. Trust I am moving in the right direction. Will share stories of success due to your training. Thanks again!
This is unbelievable! I checked so many reviews and you almost have answered all of the followers . That's why I believe you can answer me too :) I work in a mall I repair cellphones , iPads and tablets. Most of customers come from Apple Store to our kiosk , they want repair their devices in a short time and we do most of repairs in 15 . Even when I say Customer i do repair your devices in 15 minutes just come back in 15 minutes some of them stay over there and they say we wanna watch you I know they don't trust that's why I say of course you can watch but they rush me so sometimes I break some devices (for example iphone 7 + plus) and it cost me so much and I m only an employee , I need to buy an other device for customer. Mostly I don't know what to say the customer when it happens. Do you recommend me some words keep my money in my pocket? :))
Don't be nervous when repairing. In fact, invite them over and show them what you're doing; educate them so they appreciate you more. It's also a good way of building a good relationship. So next time you're repairing one say, "Absolutely you can wait. In fact, pull up a chair and I'll show you what I do." Now, you're involving them and teaching them and you won't feel rushed. VA
thank you so much
how to to higher KPI or cross selling?pls
Great tips
Nice
I walk into manufacturers, and mechanical engineers everyday. These "gatekeepers" are sick of seeing prospectors everyday, and have heard every line in the book. How do you get past them to the decision maker? And once there seal the deal quickly? By the way, I sell industrail steam valves & process controls in Brooklyn, Queens, Staten Island, & Long Island. Probably the toughest territory in the whole USA. Id love ideas.
Lisa, that's a HUGE question(s) which I can't do it justice here. May I humbly suggest my workshop where we can work 1-on-1 to figure it out. th-cam.com/video/-CksAZ6U9cM/w-d-xo.html
Victor Antonio hi, I am working in a gas station cum retail store as a trainee. my boss wants me to increase my upsale only then I will be eligible to work on permanent basis. plz give me some advice to what to do
Thnx for the info Victor, this was really helpful.
Now, assuming that i am into real estate, and somebody walks into a project/development of mine, or into my sales office.
How can i greet them???
Be creative PA! What do you think would grab their attention? VA
Victor Antonio well if they enter into/come near a development of our company i would say that they were attracted by its exterior design.Cause this is what they see first.
I am using your sales techniques and getting awesome results. but I lack when i ask first question when they enter in facility. I am selling the phone and phone plans in Canada.
Experiment with different lines and see which one gets the best response. Example: "Are we upgrading, getting started or did you just come to see me (smile)?" Come up with different ones you feel comfortable with :-) VA
Okay sir.
As you are asking questions that lead them to, by the way (give options) show variety. Why did you chose China I would suggest some places like.. For business travel more (educate about other opportunities you can offer)
what are the main communication skills that apply in selling hospitality products and service?.
victor can u make a video selling insurance? selling a product they dont see, selling, trust, ideas and a promise? thanks
Sir,
This is first video that I have just watched.Some customers need facilities but when we ask some questions then they don't want to give answers;so,how we can engaged them and take call upto 300 seconds?
Thank u for helping me a lot
Great video.My question is is there a less awkward (or even better an ideal)way to leave someone a business card.Someone you just met.How can u make someone feel comfortable enough to accept ur business card when u barely know them?
I've personally handed out business cards to strangers with a smile and all...but its always awkward.(As in a Jehovah witness at your door leaving you brochures so u just smile and collect)
Hard to answer this one Sophie without understanding the context. Are you walking up to strangers? Are you at a networking event? Is it after you've met them? Or other? VA
Thank you for answering,first off I'm already implementing most of your advise and I've had a really positive response.Thank you very much.I have a small personalized pendant making business and I hand out fliers and business cards to show the products I make.so - make.so yes I do go up to strangers.It is always awkward but I dont really know how to make individuals aware of my business as I'm in the starting stages.Also not alot of other folks do the business I do so it is hard to explain without images.Thanks again for your help.
Great videos, Do you have any sales' video for B2B. This video is great for B2C. B2B for a tech company.
Dennis, go to www.SeminarsOnSelling.com
Assumptive question - How can I help you? or I will be glad to help you? Ask or take control right away? I'm going to have to experiment and take some notes on which approach works better for me. Perhaps use both? After they answer the question, respond with taking control.
Beach Bum Look forward to hearing your results BB!
Victor Antonio Thank you Victor. So far, using both seems to be working great. Ask the question....let them vent so they feel heard and I get more information that I can utilize during my sale and THEN take control. My clients seem to be responding to someone who can take control and is more knowledgeable than they are to help them make the right buying decisions as long as they don't feel pushed. Balancing listening to the client and teaching the client is working for me.
What would you say if you were an internet provider selling phones/wifi/accessories etc
what provider ?
"How can we connect you ?"
Thanks for the video! What if someone is calling for a car service? What can you assume? I answer the phone by stating, "thank you for calling, how can we help you?" I know they are either calling for a quote or to make a reservation for a car to pick them up and usually transport them to the airport, or wants a car to take them to concert, dinner etc. Thank you.
"Good Afternoon, this is ABC Service, where do we have the pleasure of transporting you today?"
Thank you!
How do you sell a preneed funeral package to your prospect?
Hello, awesome ideas and soo reasonable advice. My fav video so far is about cost and price. just WOW!#
Have my own struggles in the sale process at the stage from engaging to disvovery of the guest's needs in furniture store... Would be it a propriate question to ask about renovation of their house to engage the conversation or start discovery of their needs? in our short training we were taught talk about weather after greeting and welcome to the store. it doesnt really make sense, my product doesnt relate to the weather condition... I have few good ways of using sales pitch at the steps of reveal of the product and maximize the sale, but sometimes I just dont get to those steps. in my situation its a little gap between engaging and discovery of their needs... i want to fill it!
Olga, be natural. That's the best advice in starting a conversation. Ask yourself, how would you like to be spoken to? Too often we OVER think the process and need to be natural yet focused. VA
I am working a new job in the real estate industry. I am an agency selling condominiums and apartments. What should I do to start a conversation on phone?
Hi Victor what would you open with for a cycle store?. Thanks
Well, are we looking to fix or are we looking to get faster? People come to my bike shop for 2 reasons. To fix their cycle or to find ways to go farther faster, which is it? Just my initial thoughts :-) VA
How to start sales Import and export.. im from Egypt
From two I'm joining as a Sales Executive at hathway broadband internet services so how can I improve my sales skills as like mouth to mouth talking sales
hi Victor i'm a door to door seller my job is to enter the persons house and sell them a contract that will change their light and gas distributor
which opener do you recomend to start the sale?
Mike
So I work for T-Mobile. If someone walked in to inquire about service I start off by saying what can I get you started on today? I understand that, but how would redirect my customer to our new security system called nest? Thank you
Excellent video Victor! I'm starting a door to door selling about a service that reduces electrical consumption of companies, hotels and restaurants. Some times it's difficult reaching the manager because you have to talk first to the recepcionist. How I can convince the recepcionist?
Leonardo, first thank you! Second, door-to-door is tough given today's consumers access to information and their limited time. I'm not a fan of D2D selling because it's intrusive and you will always be at a disadvantage selling. That said, I like your concept. I would try something like, "Mr/Ms Secretary, we have a product that reduces energy consumption by X% and on average will save a company $XXXX/mo. I only need 10 minutes of your managers time. Is he available?" She says "No. She's busy." You say, "Well, at least let me show in 2 minutes how it works." I would have a short demo for the secretary. When done, "It's that simple and can save you $XXXX/mo. Do you think this is something your manager would be interested in?" You've not shifted the responsibility on him/her to show it to the boss. Big Note: You've shown the secretary great respect and that may give you some consideration.
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This helps a lot
great messages!
Thank you AV from VA :-)
what if you sell hiking, camping, shoes, and clothing what would the assumption be?
Hi Victor. I work in a luxury jewelry store. What would be my assumption question? Thanks
Hi Victor! This video really helps a lot!! But can I ask you few more samples or verbiage, because I work as a csr in a call centre and we are on billing and sales. I am wondering how can I transition from their bill concern to selling tv service . And lets say they had really bad experience with the service before. And for those who never had it but love their current carrier? :) badly needed to save my job.
Morning dear Victor,
I would you like ti ask you some tips about the fashion retail, luxury, could you help me with the approach? And how to menage the conversation?
Thank youuuu
Do you have a specific question? VA
What if your selling lead generation services over the phone?
I have a retail home appliance business . What can I say first . "What product are u ready to buy today ". Is it OK please give me some ideas for that
Excellent 👌👌👌👌👌
Thank you! VA
Great video, but what if you are the one walking into their business/house to sell your product? ie. A vacuum cleaner.
That's a different question and scenario altogether. What you're asking about is a "push" call when you are "pushing" your product on the client. I'm not a fan of door-to-door selling; that worked before the Internet existed. Nowadays clients don't want someone just showing up at their door trying to get them to buy something without doing some research. That's old school selling! Now, if the client called you in to do a demo, then that's different. I would say upon arrival, "Tell me why you called us out here today?" And let them talk (i.e., sell themselves on why they need new vacuum cleaner)
Victor, thanks for the very good video as usual. You definitely deserve more views.
If the first time we suggest Product B to the client and they refused/declined, does that mean that it will be impossible to re-suggest Product B again? Otherwise, how do you recommend we re-suggest Product B to clients without coming across as hard selling.
The key is asking the right questions that "lead" to Product B. You can only "resuggest" Product B if during the conversation the client mentions something that Product B has and Product A doesn't. Ex (You're selling computers): Mr. Client, you mentioned you want more "battery life" from your computer. The product I showed you (prod B) earlier has 30% more batter life which is why I mentioned it. Since you travel ALOT, I'm sure you're working on your computer a lot...which means you need more battery life. Am I right?" Get the idea Blaxerx? The ideal way is to first find out what the client wants by asking those key questions BEFORE you show them Product B. Imagine asking upfront, "Mr. Client, do you travel a lot?" "Do you work on your computer to do work on the plane and in the airport?" Well, then along with Product A, let me show you Product B which has 30% more battery life. With this approach the client is more likely to say yes. See what I mean? Best of luck!
Thank you very much Victor Antonio !
It is very motivating to hear from you :)
well said
Assumption Close!
It works when applied correctly :-) VA
Hi Victor.
I'm Gayathri. The question thrown by Mr Pradyumna was a customer come to office but how to do the if am reach out a customer on the phone
yeah good staff. Victor can you add more if its B2B
how to start a convo or tips for selling japanese used cars . can you help me with that?
What if I have a cloth shop then what is should say ?
I work at a company called vector and I sell kitchen knives but the thing is that i just don't know on what I would say to the customer
great sound quality LOL
you are a sales man for some appliances a customer approaches you and asked for some details about your product. You want to close a sale because you have to meet a quota for the month you are tempted to keep secrets some features about the product that may affect the buying decision of the customer. How will a utilitarian analyze this situation?
But what if you are a remote sales person?
Your Channel is great, keep up the good work and content :)
I work at Sams but I sell Direct TV. People walk into Sam to buy Sams products not Direct TV. How can I get people just to listen to me without sounding like I'm trying to sell them something?? I could really use your help Victor
Hey Victor
How do we engage a customer in a conversation when we give them a cold call and close the sale
Let's take vacations for example...
I work for a travel and tourism company...
what about hotel?? if someone came to u r hotel, how u do u r first and start conversation?? tks
Sir ,Pls Share some tips for FMCG product Sales .
How should I ask they customers coming in sir thanks 🙏
i work at airport selling trips, it is kinda hard, you have to go to the people and close the deal right there (people at airport dont go to the airport to buy) but i am doing it, but sometimes i am kinda shy to start to sell to people and talk to them, any advice? your videos are great btw