Sir when multiple users reports same issue then it is an outage and a major incident needs to be raised.. only after PIR, if the issue is repetitive then a problem ticket needs to be raised
Thank you so much for content and it made us clear about the concept, the only doubt I am having is will teh Problem investigation team is technical team who works on the problem fixture or the team who is related to problem management team who collects the data from technical team?... please help me with answer
Thanks a lot for your explain, i'm writing from Colombia, i have a problem to go ahead with Star Fix button since immediately after to write the description as fix, appear a message error saying some like "you need add at least one fix task to continue with the solution", but we add a change request, complete the task problem and even adding that is not possible continue with Star Fix button, thanks a lot again for your videos and work... Could you tell me what we would do it in that case?
Hi Appy, The questions would depend on the kind of issue caused. A good practice is to schedule a meeting once the record is created with all the teams involved during the resolution of the incident. Hope this helps.
I think you are wrong in terms of raising problem ticket. When many users are facing issues while sending mails, then its a incident which needs immediate restoration and problem ticket will be raised only when deep root cause analysis is required or when the issue cannot be resolved with incident. Usually when you call to any organization IT help desk, they will have a voice note mentioning about particular incident number for any known global issues and not problem ticket number. This is my understanding.
Correct, Change process is for change managment team and related stakeholders. But sometime because of any bug or issue if something get stuck then administrator can get into...
You explain every topic with fabulous example and your explanation way is great
It is a very good video to learn as beginner in Service now, well explained!
Workflow explanation is fabulous
Good Video / Be Patience I you will get a very good understanding, concepts definitions and Demo of problem management is ServiceNow. Ty Sr.
Its good man keeping it simple and understanding.
You explain every topic with fabulous example and your explanation way is great🙏
Thanks a lot 😊
Best video with a perfect explanation for PR
You are explaining easy way basically workfolw part is you make very easy to understand
Tysm sir, clearly explained end to end.. Awesome 👏👏👏👏👏
Best training video ever
Bravo Bravo Bravo Basico Service Now 👍😎👌👐
Very good demonstration step by step - very practical & articulative.. Good job !
thanks! excellent video.
very helpful data, please make for the change management process also
Will do soon
Great video.....is there a video on change management?
Excellent tutorial!!!! 👍🏽
You explained well , good job!
Glad it was helpful!
Veryyyyyyy useful bro, many thanks 😀
Welcome 😊
wonderful explanation
Glad it was helpful!
very nicely explained.
Sir when multiple users reports same issue then it is an outage and a major incident needs to be raised.. only after PIR, if the issue is repetitive then a problem ticket needs to be raised
Tikit raised by child tikit.....
Agreed
Good content
amazing training
Thank you so much for content and it made us clear about the concept, the only doubt I am having is will teh Problem investigation team is technical team who works on the problem fixture or the team who is related to problem management team who collects the data from technical team?... please help me with answer
wow your just amazing!
I see all video 's is very good please can you explain the project for interview
Pls share a video on change management
Can you also upload video for Change Management
Can someone please tell me what are the SLA's that are available with time frame for problem management?
So how to create the know error and do we need to attach the know error with the problem ticket inorder to close the problem ticket after workaround.
Thanks a lot for your explain, i'm writing from Colombia, i have a problem to go ahead with Star Fix button since immediately after to write the description as fix, appear a message error saying some like "you need add at least one fix task to continue with the solution", but we add a change request, complete the task problem and even adding that is not possible continue with Star Fix button, thanks a lot again for your videos and work...
Could you tell me what we would do it in that case?
what is the role of the operations lead in the ITSM department of the company?
Nice video
great video as usual
Glad you enjoyed it
Hello, can you please make a video on change management process, of you have already made it can I please get the link, thank you
you done this demo in which version like rome , qubeic.
Hi Please make vedio for change management
Hello, Can we assign closed incidents to the problem ticket ?
sir,please help me to find change management in your playlist...tq
What is the responsibilities of problem coordinator?
assigned to is not auto populated in my developer instance , how can i activate it .
hai!!share a video for change management ...Thanks
Okay sure
Thanks. Good video. One question? What are the possible probing questions problem manager asks during problem investigation? Kindly mention. I need it
Hi Appy, The questions would depend on the kind of issue caused. A good practice is to schedule a meeting once the record is created with all the teams involved during the resolution of the incident. Hope this helps.
Sir can you please make a video on change management, really need it plz sir
I will post the same :)
That would means a lot
I think you are wrong in terms of raising problem ticket. When many users are facing issues while sending mails, then its a incident which needs immediate restoration and problem ticket will be raised only when deep root cause analysis is required or when the issue cannot be resolved with incident. Usually when you call to any organization IT help desk, they will have a voice note mentioning about particular incident number for any known global issues and not problem ticket number. This is my understanding.
why is it necessary to update the configuration ITem ? please reply
Hello sir plz upload change and catalog management
Sure :)
accept risk for workaround, right?
As a Administrater we just configure Change Management application but no resolve done by us is that correct
Correct, Change process is for change managment team and related stakeholders. But sometime because of any bug or issue if something get stuck then administrator can get into...
we want change management,catalog management
Yeah Sure, soon :)
@@BasicoServiceNowLearning services now Administrator are developed pdf send me
Hii sir
Wher is the change management