Incident Management Interview Questions

[@reynaldoreble455]

Hi, came here again as I want to thank you. I got the job! Many thanks!!!!

[@IEVISIONITSERVICES]

Dear Reynaldo, We are truly delighted to know that our efforts have paid off! We wish you a long and prosperous career ahead. Do let us know if you are looking to enhance skills and need any assistance [phone] [phone] ievision.org

[@firstfool7176]

Below is the notes i made.
IT services
Infra and Network service
Systems
Application
Voice
Database
End User computing
Examples of Incidents:
Router Down
Firewall failure
Users are unable to access system/application (Payrole service, HRM service, CRM)
Network failure
Print Services
Meeting Room setup
Incidents can be reported by users or can be raised by Techincal teams who observes the functioning.
**Purpose of incident management is to restore the services ASAP.
To reduce the business impact and improve the productivity.
Incident Management process activities:
Identification
Log
Categorize
prioritize
Diagnose
Allocation of the activity to right group
resoluton
if not, then escalate
Communicate to user
Update the Knowledge Base
close
IT Infrastructure:
Multiple users connected to -> access layer switch -> core switch -> Firewall -> Routers -> Links
(CRM Software)
(Database)

[@IEVISIONITSERVICES]

This is something remarkable. Thank you for acknowledging efforts. Regards IEVISION Team. Professional training and certification services Provider ievision.org [phone], [phone]

[@Robin.Kshetri]

Excellent.

[@IEVISIONITSERVICES]

Many thanks!

[@alisicolavanua3314]

Great content and very easy to follow

[@pervienar9557]

Very informative and helpful

[@IEVISIONITSERVICES]

Glad it was helpful!

[@shreyas.shetty9694]

Extremely informative

[@marcmith352]

Hi, This is a really great exposure to Incident. But could you also please the same kind of crisp and clear explanation on change and Risk management as well?

[@Seema98709]

Thank you So much Sir. It was very easy to understand the concept in simple words and example.

[@sangeetaarya5462]

Thank you for this video which makes me clear about the IM in detail from the beginning to end.👍👍

[@IEVISIONITSERVICES]

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[@tina15793]

Very useful sir

[@IsaacRodriguez-tn8dy]

Thank you for the clear explanation, simple words and very precise.

[@IEVISIONITSERVICES]

Glad it was helpful! You may wish to watch ITIL V3 in 1 hour. th-cam.com/video/bo_1rIbLRPY/w-d-xo.html

[@tamilvanan6263]

Superb

[@IEVISIONITSERVICES]

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[@ponparthi]

very knowledgebale session

[@IEVISIONITSERVICES]

Thank you for acknowledging efforts. Regards IEVISION Team. Professional training and certification services Provider ievision.org [phone], [phone]

[@mohtasimahmedchowdhuryraji1074]

Extremely helpful. Thanks

[@IEVISIONITSERVICES]

Thank you for acknowledging efforts. Regards IEVISION Team. Professional training and certification services Provider ievision.org [phone], [phone]

[@lohithfrek]

Thank you for the wonderful video on Incident Management Interview questions, it was really helpful !!

[@IEVISIONITSERVICES]

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[@Akshaydj4u]

Very well explained

[@IEVISIONITSERVICES]

Thank you for acknowledging efforts. Regards IEVISION Team. Professional training and certification services Provider ievision.org [phone], [phone]

[@isaacmihaeli3261]

Great tutorial for me at the list. Not a heavy user of SN, but starting to dice in.

[@bharatvarshney9229]

thanks . that was indeed helpful for a last minute revision

[@abhrabhattacharya3608]

Thanks appreciate it

[@rheminux]

Thank you for the video

[@IEVISIONITSERVICES]

You're welcome

[@IEVISIONITSERVICES]

You're welcome! For Individual or corporate Training and certification Inquiries. [phone], [phone] [e-mail] ievision.org

[@parikshitjha7225]

Thank you so much Sir, very well explained

[@IEVISIONITSERVICES]

Thank you for kind consideration. You may wish to watch ITIL V3 in 1 hour. th-cam.com/video/bo_1rIbLRPY/w-d-xo.html

[@rb602]

Great session sir. Thank you

[@Lovely_anil]

Very useful information sir... keep it up 🙏

[@IEVISIONITSERVICES]

Thank you for acknowledging efforts. Regards IEVISION Team. Professional training and certification services Provider ievision.org [phone], [phone]

[@sanjayjha8040]

Thanks Mahesh for giving this useful training session on Incident Management

[@IEVISIONITSERVICES]

Dear Sanjay, Thank you for acknowledging efforts. Regards IEVISION Team. Professional training and certification services Provider ievision.org [phone], [phone]

[@నేనుకాదుమనం]

well explanation

[@IEVISIONITSERVICES]

Thanks for liking. You may wish to watch ITIL V3 in 1 hour. th-cam.com/video/bo_1rIbLRPY/w-d-xo.html

[@juliepradhan2418]

Please make vdos on Problem and Change please...well Explained IM process 👍👍👍👍

[@akashmagar1507]

Great content , Thank You.

[@IEVISIONITSERVICES]

Thank you for acknowledging efforts. Regards IEVISION Team. Professional training and certification services Provider ievision.org [phone], [phone]

[@8143824494]

Thank you Sir for your explaination

[@IEVISIONITSERVICES]

You are most welcome

[@erikperez3088]

Thanks

[@yogdeepfm9828]

so good efforts, please share more from your experience. it helps a lot to newcomers

[@gopal119]

Thank you for your information.

[@IEVISIONITSERVICES]

My pleasure and do let me know if you are looking for any specific videos on service management.

[@alde850616]

Thank you so much sir.

[@abdelrhmankhalifa3315]

Thank you man!

[@Indeedinfinity]

A great session ! I have an interview schd this evening. Hope I will be able deliver the best... Thank you !!

[@IEVISIONITSERVICES]

Hi Prashanth, How was your interview and it would be great if you could share your feedback us on [e-mail] or call us on [phone]

[@jogalagopal1681]

Pls add remaining videos on ITIL process management

[@govindaagarwal8809]

Good one

[@IEVISIONITSERVICES]

Thank you for acknowledging efforts. Regards IEVISION Team. Professional training and certification services Provider ievision.org [phone], [phone]

[@neerajtripathy6526]

What are data science related question can be asked from incident management system and plz create a video on that. Means what scenario, what are column involved , what are the algorithm used, what practical implementation, improvement in % ....etc.
Kindly make video on this.
Thanks

[@IEVISIONITSERVICES]

Please join us for upcoming 2 Day Training. [phone], [phone] [e-mail] ievision.org

[@bobbymreplicaart]

thank you sir

[@samruddhilakade6697]

so beautifully explained. Thank you!

[@IEVISIONITSERVICES]

Thank you for acknowledging efforts. Regards IEVISION Team. Professional training and certification services Provider ievision.org [phone], [phone]

[@pawan8154]

thank you

[@rishikeshkalamkar2595]

Hi Thank you for Incident Management overview and interview questions. This is very helpful. Could you please explain in detail.

[@IEVISIONITSERVICES]

Thank you for encouragement. For Training and certification Inquiries. [phone], [phone] [e-mail]

[@LAND_of_HOPE-n-PASSION]

Please create a video for understand the incident problem and change

[@IEVISIONITSERVICES]

Hi Arpita, we are in process of making Change management interview question video an shall be publishing soon. Please subscribe and press bell icon for upcoming ITSM videos.

[@akm19871]

Hi Mahesh,
Thanks for the great knowledge sharing session.
Can help me in finding out the the available options for deadlock management on the incident bridge. When we have exhausted all available resources.

[@meetzubair]

Very well and very simply explained. Quoting examples helped a lot in understanding.
Plz upload one video for MIM module as well.
Thanks.

[@ivo4dom225]

Hi Mahesh, thanks for this insightful information!! please i wish to ask what is the minimum and maximum number of incident/ tickets can an L1, L2 service desk supporter close daily and in a month. Thanks

[@IEVISIONITSERVICES]

Hi There, Number of Incident handling depends on following factors,
1) Level of Automation accomplished by organization
2) Processes being adhered by business operations
3) IT Infrastructure availability
4) Complexity of applications
5) Size and Scale of organization
6) Number of SD/IM staff deployed
If you have well established infrastructure and ITSM rightly configured tool, 75-100 Incidents can be closed by SD or IM Professional in a day.
Hope this will help.
For Individual or corporate Training and certification Inquiries. [phone], [phone] [e-mail] ievision.org

[@raj_ramugade9090]

hi mahesh , the way you explained this incident management we understood well and also we loved it. i feel if u explain application monitioring in your language that would be great for us.🙂

[@IEVISIONITSERVICES]

Hi Raj, Thank you for your encouragement and we shall share your request with Mahesh Sir. Kindly subscribe the channel to receive updates on new videos. Thank You

[@Seema98709]

Sir can you make Video on Scrum and Kanban?

[@IEVISIONITSERVICES]

Hi Seema, We shall certainly do that and may take some time. . Regards IEVISION Team. Professional training and certification services Provider ievision.org [phone], [phone]

[@rameshpawar9431]

Hello It is very useful and one of good indepth process explanation. Would like to know if you have delivered same for IT Service Asset and Configuration Management Process. Thank you very in advance

[@IEVISIONITSERVICES]

Hi Ramesh, Interesting topic and will certainly plan in near future. Thank you for acknowledging efforts. Regards IEVISION Team. Professional training and certification services Provider ievision.org [phone], [phone]

[@anjithadda8120]

It was a nice session, can you also plz explain all the applications in ITSM
Like
Problem
Change
CMDB

[@IEVISIONITSERVICES]

Hi Anjith, Hope this link will help you in detail. I shall try to record a video with ITSM tool and a demo. Will help everyone understand better. Thank you for your note
th-cam.com/video/bo_1rIbLRPY/w-d-xo.html

[@raviranjanpanday2392]

if a service is down for 2 hrs, is it a problem or incident?

[@IEVISIONITSERVICES]

That depends on Agreed SLA between Client and Service Provider

[@rahulchaurasia8378]

Sir how an incident manager intro themselves in interview please tell me

[@IEVISIONITSERVICES]

Hi Rahul, Appreciate your query and sorry to delay in response. Incident Manager is responsible for following activities, Process Compliance, Ensure Process activities are performed on time, producing reports, managing escalations, dealing with people, availability of people to deliver services, employee hiring, accountable for disruption and restoration notifications, suggesting process improvement and taking part in continual improvement. Hope this will help. If requirement, will have a video published shortly. You may wish to watch ITIL V3 in 1 hour. th-cam.com/video/bo_1rIbLRPY/w-d-xo.html

[@reynaldoreble455]

Question! Do incident management analysts do the troubleshooting and fixing of these incidents or issues?

[@IEVISIONITSERVICES]

Yes incident management shall help in troubleshooting and fixing issues. That is all depends on size, scale and maturity of organization to decide to grant the rights to IM team.

[@dkview786]

I need to know p1 p2 p3 p4 sla timing

[@IEVISIONITSERVICES]

Hi There, SLA Priorities can not have a fixed timing. This is all depends on Client and Service Provide contract (for External IT Service Provider). You can consider following example for defining SLA priorities
P1 - 50-100% users are down
P2 - 25-49%
P3 - 1-24%
P4 - Single User Impact
Priority Response and Resolution shall different for each service or client.
Hope this solve your query. Please join us for upcoming 2 Day Training. [phone], [phone] [e-mail] ievision.org

[@reynaldoreble455]

Appreciate this video, thank you so much!

[@Amit-x8l]

Class

[@trainerpulla595]

Please provide ITIL V3 certificate by conducting exam...sir for which I shall be very grateful to you

[@IEVISIONITSERVICES]

Glad to see your comment, you can Visit and post your requirement on ievision.org - ITIL. ITIL 4 version is the current one.

[@IEVISIONITSERVICES]

Hi All, If you are looking for crisp and clear understanding of ITIL V3 Framework, you must watch this video. All the best! th-cam.com/video/bo_1rIbLRPY/w-d-xo.html

[@mohdanas9342]

hi choudhry

[@vikastiwari6780]

Are bhai kidhar incident ghusa rha he.
Muhhe ye bakchodi me nhi padna.

[@saikrishnaa1583]

Thank u sir

[@dipu555]

Thanks

[@IEVISIONITSERVICES]

You are Welcome!

[@chetanchoudhary570]

Thanks

[@IEVISIONITSERVICES]

You are welcome and all the best. Regards IEVISION Team. Professional training and certification services Provider ievision.org [phone], [phone]

[@Olivia-lc8we]

Thank you sir