HELP!! Broken EcoFlow and they wont help me!
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- เผยแพร่เมื่อ 1 ก.ย. 2023
- Unfortunately I had to make this video and give everyone an update to my EcoFlow woes. I really need someone to help me figure out what I can do with these paperweights. Unfortunately it looks like ill be removing the batteries and just using the raw batteries with my own BMS. If there are any other ideas i'm all ears!
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That's too bad that you're going through this. It's quite upsetting that they don't cover anything regardless of how you bought it. They can check by serial number whether it's still under warranty. Just because it's changed hands shouldn't mean the warranty is void. That's unacceptable as far as I'm concerned
Yea I’m with you. They even confirmed it was still within the manufacturer warranty if I had bought it from them. I’m very disappointed because the unit was actually exactly what I was looking for. Now I have to build an off grid system from scratch. Bluetti reached out to provide me one of their systems but I didn’t want to go through the whole thing of paying for it again and risking an issue.
Ecoflow has a constant listing of refurbished units. For this reason I have stop buying their products with the exception of the Glacier. Too many horror stories.
I came home to a home full of smoke / burning from an ecoflow delta pro. Literally a serious safety issue.
I found most of that unit is left outside. They are trashed from the moist air that most people leave outside, which damages the PCB boards with solder joints that come with contamination. Before you had the unit, the person before you just left it outside.
Hi. I already using it for two years. Newer has issues after active camping use. What i did? After i bought, i made reset to default settings by pressing light and car charging both together for 10 seconds. After that, i connected it to my phone and upgraded it's firmware. Restored settings to its default by pressind two buttons mantioned above. Always doing restore default settings before every charge.
It is rare that warranty is transferable. Any thing you buy used is always a gamble. It is unfortunate you have problems with both of these units. I cannot blame manufacturer's not doing any warranty, like i mentioned, it is very rare those warranties follow through to new owners. Taking them apart is your best bet to try and repair, it very well could be an easy fix.
Did you recharge them at all with the non inverter generator you showed in the video? That could have messed something up.
U know he used a modified sine gen to charge them up he even said so.... when being cheap goes bad blame someone else. Now because of his doing he's convincing other people a product is bad
Had mine for 4 months. Then they stopped charging. I had it plugged in to the wall to charge at 80% max to maintain battery life. I also made sure to adjust the settings so that it would never go below 10% because discharging the battery all the way is not good either from what I understand. The red battery symbol with an exclamation point in it appeared. Also, the word, "overload" appeared. I haven't even used it yet to power anything. The solar panels didn't work when I plugged them in when I first got it...I wonder if the updates are screwing it up?
Hi,i have had the EC River pro, was set to 50hz when i got it and it wouldnt charge,so when i reached out to them,they replaced it within like one week and the new one was set to 60hz. I slso have the Delta Max and i havent had any issues with it though,both of my units were purchased brand new too. Have you tried a different DC to XT60 solar cable to charge the Delta Max? Have you also tried a firmware update on the Max? Thats a bummer what you are going through too man. Best of luck too.
So i did try a new cable, I even made one and it didn’t work. 1 came with each unit I bought. Both were updated to the latest firmware and I was really hoping that was the issue and it wasn’t. I did try and change it to 60hz but it told me to get bent and just turned off. I really just want them replaced at this point so I can get rid of them.
@@UnitedPeacekeepers Thats too bad, I hope you find someone that can take them apart and maybe replace the inverters inside. Best of luck bro.
I’m sorry you are having these troubles but thank you for this.
I was going to buy the new Ultra at about 5K but that’s out now.
I have quite a few of the bluetti units and they have some little bugs and quirks as well but nothing like this.
I’m starting to think the technology still needs to shake the bugs out,I’m going to wait before getting another unit.
Th customer service among these companies all seems similar.When I called I couldn’t understand the service rep,had to go through email.
Good luck,I hope you find a resolution.
Did you fix them ?
Very disappointing. I was going to buy the eco pro with a second one to boost the power. Rethinkig that decision now. It's literally in my cart to purchase. Thank you for posting about how this system was defective.
If you take the small one apart you will most likely see the MPPT has a wet board and see some mosfets have popped which will need replacing if you can solder. The Delta pro you will need to take that apart and look at the power transformer section and look at the capacitor and resistor see if you notice a wet or burnt area
On the Delta unit, could you try and leave it plugged in overnight, solar if possible. Maybe its too dead to receive a charge. On the Pro unit, I did notice you were on 50hz, needs to be 60hz. Also I saw a video on the Pro units that the 30a plug was wired backwards, not sure if that's your issue...
th-cam.com/video/mnIvgghMshY/w-d-xo.html
So I did try that, I don’t know why it won’t charge. I did try and change it to 60hz and I think the whole inverter system is fried. It just shuts off when I try.
Avoid this brand, they are terrible.
My delta mini pro only lasted a year and then wouldn't hold a charge. I bought it brand new from REI. Just sent it back to ecoflow and they said it is damaged beyond repair
My Delta Pro bricked itself last night. Error 119. So now I have 9000 invested in a USB fast charger.
Damn u paid $9000 for a unit that only cost 3000 2 years ago when they 1st hit the market DAMN U GOT ROBBED TWICE LOL
Reset the BMS
I've been considering buying two Ecoflows for powering up my house when the power goes out. Rethinking that now predicated on your customer service issues with Ecoflow. I'm too old to screw around with non-existent customer service.
Have you ever bought a used car? Who validated the warranty THE NAMEPLATE on the car, the dealer you bought it from or the previous owner BE HONEST.
I can assure u their customer service is on point I have 6 of their units with my very 1st 1 the 1300 needing repairs. This guy bought them 2nd hand how can u fault ecoflow for that? He doesn't even know what units he have delta,delta 2 delta 2 max, or delta max(2000) yes there's that many because I have them all
had the same problem with the solar not charging; took it apart and its the IC board that is shorting out the system.... going into more research to verify but they don't have diagrams on this so its manual labor to try to fix it.... nor do they have these options from ECOFLOW
i had the same problem. its basically trash. lesson is always buy with a valid warranty you hold, not the 3rd party you bought it from.
So
I know that the converter to make your AC is also the the converter to charge your batterie . Normally it's 2 different circuit but Thay made it that way and it's really smart. But if you fry your AC input then you also fry your AC output .
So For me you can check the AC motherboard to chek what composant is dead and replace it. or if you don't want to do it then find an electronician that can check the board and do the replacement for you. Or if you can buy just this piece from an aftermarket if there is any for ecoflow.
I hope I'm clear because I'm french and I try not use any translator so I can make mistake ;p
them auto tangle cables are everywhere
Why the larger one flashing 50Hz when you plug it into the wall? US standard is 60Hz.
I tried to reset it and change it and it just shuts off. I was confused on that too.
@@UnitedPeacekeepers is this model 50Hz only and that is why it was sold off? pumping 60Hz into can certainly ruin it
Same experience but I've only used mine once. Still has the peel off screen protector on it ! Waste of money. Lots of complaints all over about them. They sure look great but very unreliable.
The small one is gonna be the bms board and the bigger one something overheated fans didn’t turn on or only one did but you gotta open it up to see
If it's smoking means it's defective and a safety issue. That company should accept it back to dismantle to inspect. There's no way in hell I would purchase anything from this company. I have Blueitti Max 200 so far working great. Also an EB 2400. It malfunction with the fans and shut down permanently. The company replaced it at no charge.
Sorry you are going through this crap with equipment that was supposed to be dependable no matter how the warranty is exchanged. I see that some commenters are trying to clown you with having bought second hand and not from the company directly, I say you had saved some money in the long run because Ecoflow is the Apple of these companies. All they do is pump out system models and price them then move on and hardly support those systems. There just like iphones, cheap item but at luxury prices, also Ecoflow customer service is a joke because they only support I got was their Facebook page. First and worst system bought, Ecoflow River with expandable battery. $650 new stopped working second year never charging or turn on again, same model refurbished from Ecoflow $265 worked for one year and 9 months but stopped charging by solar last week and discharges constantly just sitting around. About to buy another River model because they're on sale for $109 only because my expandable battery still is useful and I paid $300 for it, if it weren't for that then I'd have gone with Jackery or Bluetti.
Just throwing some simple stuff out there....some you might have already tried but what the hell.
Try holding the main power switch for a few seconds until it completly shuts down...then back on.. obviously right?. And also try holding the ac and dc switches independently and again together until you hear some beeps or circuitry resetting.. ill keep my ears open for any other trouble shooting ideas...
Breath deep.. Good luck .
I also thought perhaps a higher recharge input could bump the battery circuit Abit.????
I had another person suggest that and it got the AC circuit to reset. I was able to then use the pass through on the max model but still no charging. I appreciate you keeping an ear to the ground the last thing I wanna do is just completely tear them down just for the batteries
Welcome to Eco Flow Customer Dis-Service.
I jumped on the bandwagon with their first crowd-funder and bought two of the Delta 1300's.
One has a 12VOLT ERROR flashing, but powers everything else with DC and AC, and will charge with solar and AC.
The other, I got a new panel with an XT60 on it, and failed to check it. It was reversed, and when plugging in, it made a popping sound, and then would not solar charge. (It charges on AC, but that is so inefficient that I never use it.)
So, CS went around and around with me. Said they didn't have records of my 2 units. I told them the date and credit card # that they cashed, and sent pics of the name plates and delivery dates. Then they wanted videos...I said "Of what, the unit sitting there and not charging from solar? And, of the error icons flashing?" Yep, they wanted all of that. So I asked them if they had added the reverse polarity protection diode to units after this one, and they wouldn't answer. (They saved a buck, and left me with a POS!) So, I send them the ridiculous pics/video. Finally, I told then I could live with the DC port not working, but on the other one I needed the solar charging fixed. They finally sent me an invoice; $470 for shipping (back to me) and repair! I told them the unit was not worth it, and to cancel the case. But no, I kept getting notices that I owed them money! So, I stopped trying to tell them to cancel, and hit a button on the PayPal invoice that asked "Do you recognize this invoice, or suspect it Is this a Scam?" I answered YES, and haven't heard from EF since.
I am very happy with my to Bluetti's though!
Best wishes, and Just Say NO to EcoFlow!
I have a Ecoflow Delta 1300, and mine is bricked too (shows 0% and overload). I was using it in UPS mode when it failed. Ecoflow support sucks.
Went with an Anker 767 + 760 as a replacement. It's silent and works really well.
I'm going to see if I can try to connect another charger to the Ecoflow battery to revive it. I have a feeling nothing is actually wrong with it and it's just a stupid BMS glitch.
Yea I’m hopping j can jump it and reset it and it starts working
They have a lot of stolen ones, which are sold off on Facebook. You take the risk of overloading it. You need the first owner's receipt to get it repaired. If you pay cash and have no paperwork, you lose. I buy them cheaply if they don't have the paperwork and fix them myself.
I have the delta 2 I overcharged the battery cells left it on charge for 2 weeks forgot, now won’t charge. warranty expired. Is there a way to get battery cells or is more than that? Thanks for your time
Only thing I noticed is you were at 50 HZ instead of 60HZ. Sounds like eco flow is using a loophole to get out of this one. I would try to fix it. Nice to see a local on YT I am in Plant City. You will figure it out. If you cant fix it use the parts like those battery's.
Hey! Not too far! Yea I believe my only out is to take it apart. Its on the agenda. I did try and reset the 50hz but it didnt work.
I have thousands in Ecoflow and just recently had one or the Delta Pro's smoke and clearly burn ...... horrible customer service and they tell me they are gong to send me a refurbished unit. I'm likely to sell all of it and go the DIY path. Their QA on these products are horrendous and clearly a FIRE HAZARD!!!!!!
Sorry you had problems with 2 Ecoflow products. This will not help you but I want to spread the word that people should avoid Ecoflow. I purchased one new from Walmart and it worked for over a month and then quit. It will not turn on. I did a search and found the there are quite a few that have similar problems after working for a short time. I was lucky in that Walmart is going to refund me for mine. I will try a different brand next time. Live and learn.... Guess I should have done my search BEFORE purchasing it.
Reach out to the guy you bought them from and have him put in a warranty claim.
I’ve got a text out right now but haven’t heard anything back
I'm having an issue with my Delta 2 Pro 768wh as well that is flashing Overload and 50hz and smells like it's burning when I tried charging it. A/C Outlets don't work and wont connect to Update. I tried letting it set overnight while off and unplugged and still same issue. Mine was bought new at the end of July from Lowes, and just started this Friday Night while I was trying my new 12v Freezer/Refrigerator. So I get to deal with them Monday...Bummed
They are for sure gonna ask for your receipt. That sucks! I really wish it just worked. I have been seeing that when they fail they usually burn something up like you and I were describing. I hope she gets fixed!
Ecoflow is junk. Lots of people discover the truth the hard way. Gotta build your own solar setups. That way when a part fails you can repair it.
What’s the update on this? Did you call Monday? 😬😊
I have a delta Max totally bricked with in 2 years just as the warranty ran out …absolute junk go diy these all in one units are trash
From my experience, just build your own system. It is cheaper and you can just swap parts that are broken.
Small one is probably a bms error just need to find a way to trickle charge battery and the it will fix.. the big one something is blown the most probable reason i can think is that your gas generator is not an inverter generator ( pure sine wave ) and the square wave damaged the electronics.. after you solve your problem be sure that your generator is a pure sine wave so you don't blow it up again..
Thanks I didn’t even think of that! I’m gonna try and get some juice into the smaller one as suggested by another member.
Bought a 2nd hand, and try to ask EcoFlow for warranty? 😂 I have four Delta Pros since brand new. No problem, it's been almost 2 years now. You never know what's been done with those battery prior. Speaking from experience, battery was swapped.
Very true. I believe the factory warranty is 5 years. If the unit never worked I’d be inclined to agree. However it worked phenomenal for 2 whole days. I didn’t do anything but plug it in. Shouldn’t matter if I am the second owner or the 3rd owner. If the unit fails within the specified manufacture warranty they should warranty it. They did offer to sell me two more units though. Which is typical of companies like this. They want more sales over fixed defective items. I’ve seen a host of issues with these, I’m glad yours are working though. I wish mine were.😊
@@UnitedPeacekeepers under the terms and conditions. Warranty is NOT transferable. In black and white, plan and simple.
While I agree with you and I see that I think its stupid. We'll see how capitalism shakes this out I guess. Since posting this people have come out of the wood work with the issues they have experienced. Ecoflow did a great job in getting the good reviews out there but none of the issues. Can you link that warranty I cant find it.
@@UnitedPeacekeepers almost all electronic equipment and beyond is warranted to original purchaser along with proof of that purchase, this is why used electronica's are not worth much for resale because it's a major gamble, buyer beware. Same thing happens at flee markets, people buy so called new items in sealed boxes for what 35% off retail and then later you have an issue & call the manufacturer and you'll quickly find no original receipt = no warranty.
@@reviewguide244 and in black and white, plain and simple- I'm never buying another Ecoflow product again.
I will leave the second hand comment off, as others have echoed my thoughts (you don't really know how much abuse the previous owner but these things through). That being said, I definitely don't want you to get discouraged more, as off grid is a good lifestyle choice! :) The overloading the Pro by powering it with the gas genny was my thought as well. BUT! Here is something you can try for the smaller Delta. Are you able to get it connected to the mobile and and try and get a firmware upgrade? Somethings that helps even though it is the equivalent of smacking a TV to get a better signal. :) Again, don't get discouraged, as this stuff happens. I just made the jump from Goal Zero to EcoFlow products about 9 months ago, so I haven't had them long enough to learn all of the little idiosyncrasies they may have.
Edit: I had forgot to put that in your video when you talk about the Pro drawing power but the Max not charging, if the Pro is anything like my Delta 2 and even older Goal Zero, just having the inverter on takes about 7-9 watts.
Thanks! Hopefully I can salvage one of them.
Ecoflow uses the cheapest, short lived high frequency inverter technology that's available on the market. They don't even use an isolation transformer in any of their products. You should have bought a low frequency, transformer based solar generator instead.
Why is it outputing 50hz? It should be 60hz. ***EDIT*** Decided to look up this issue with Ecoflow & the same eroor shown here (flashing overload warning with flashing 50hz) is discussed by Ecoflow. The suggest the following. "disconnect the input>> press the power button for 10 seconds and let it off for 2 hours. Then turn it back on and test again.". considering you kept plugging in the unit. trying to charge it & trying to use it after the error message without correcting the error message first, there could have been some dmage done to the unit (which would explain the burnign smell your experienceing).
I did try that but to no avail.
Read trust pilot reviews
I have invested a lot of money into the EcoFlow "Eco System" and my EF Delta Pro is faulty and always overloading itself without actually reaching the peak surge wattage. It's overheating. Doesn't cool properly. Their firmware does more harm than good. I have a second battery paired with it and a 400W panel. I complained to their customer support. They take ages to reply. When they do their response is rather short. When I send another message I'm told that I have to pack it all up in its original box and send it back to them for repair. I told them that their solution will not work. The unit is powering a majority of my home. I emailed to them asking for them to replace first otherwise I will be disconnected. So the waiting game begins again. I don't recommend these products and their customer service is below standard
EcoFlow's support sucks, I applied a firmware update to my river and it bricked the entire device and now they want me to send it in and pay 200 bucks to get it fixed. Trash company.
Sounds similar to what they are asking me to do. I purchased EF Delta Mini from them directly and it was junk. It wouldn't hold a charge. Got a full refund. But took them sooo long to get things arranged. D- For Service
ebay market place rather than buying from the maker or a reputable store interesting.......
Your problem is you bought everything second hand and want the original manufacturer to reimburse you, which NEVER happens in todays world. Or any other world for that matter. Don’t blame ecoflow because you gambled and lost.
Eh maybe. When I build a house it’s warranties for 3 years no matter who lives in it. Just like my car. It wasn’t a gamble. The units worked great until they didn’t.
@@UnitedPeacekeeperstrue!!!! Recalls are the same way!!!!
All research I do ends up being a dam software update!!!
@@RoyHubbyyea I updated everything and unfortunately it didn’t help at all! Sucks!
If you buy a car, motorcycle, etc. with a 5 years warranty from someone and it's 2 years old, would you say the same thing? The manufacturer's warranty should apply no matter who owns it.
Do you research, it appears that everything Ecoflow makes fails quickly.
So what brand would you recommend
Yeah, the customer service is worthless... For your delta pro there are a lot of TH-cam teardowns, I like jehugarcia reviews and teardown. Your delta max may need to be reset, and charged via the DC connection on the side. Withe the xt60 charge port for the back they will be either the yellow or orange. Yellow is standard but the the orange has 2 different male connectors that it will accept 1st is the car plug and internally is wired differently. This is due to typical car sockets being limited to lower amp capability, the 2nd is the solar and can push more amps and watts. The mppt controller will only take what it's able to, but more power can be fed into it. Hope this helps n f the customer service monkey's ...
Thanks man, I did try that and it just kept blinking. I agree I was hoping they would help me because I was ready to buy 4 batteries. I’ll take a look at his tear downs and see what I can do.
You said in the video you had them outside? You never want to leave a power station in the sun.
U tried to save a couple bucks & got robbed. Why didnt u go back to the guy who sold them to u and have him turn them in for warranty work? U dont even know the original purchase date, u dont know if they were stolen from a homicide victim or not.Just imagine these were stolen out of a house where somebody died AND U HAVE THEM ever heard of a smoking gun
Well, you did buy it second hand. So they're not obligated to do anything.
Not much you can do about it.
I agree. But its still within the 5 year warranty period. If I had bought straight from them they would honor it. Seems silly to not honor the same issue just because they didnt get my money first hand. Definitely a tactic to make everyone buy new.
Other than spread the word so that other potential buyers like me look elsewhere.
YOU did this to yourself!
the display shows 50Hz, you need 60Hz
I noticed that as well & just came to scroll the comments to see if anyone else picked up on that.
@@MrNightro sadly I'm afraid feeding 60Hz into it has most likely destroyed the main logic board
That didn't start till after unfortunately.
I can tell you your problem right now is you're not supposed to use all those extension cords... You want to plug directly in, with at least 600 to 800 Watts in solar panels. For each unit.... Some people don't know you need a Y adapter for some of the ecoflows for a proper recharge..
Ecoflow told me that five 100 watt panels were maximum. One year later it won't take a charge with solar or electric. The bad press will get the word out that ecoflow is not a good choice because they are NOT interested in customers.
@@DianaRossOrlando You gotta read up on them solar panels. They say in the purchase that those 100 watt panels put out 400 to 500 watts per hour each panel I think you over charged your ecoflow...
@@DianaRossOrlando It is the volts that are dangerous. AMPS x VOLTS = WATTS. If 5 panels are wired in series, they might go over the volt limit and cause damage.