Journey Management filter and display options

Administrators can now enable Journey Management search filters based on wrap-up, agent, and bot names directly within the journey analyzer. This feature allows users to include or exclude attribute values more intuitively by selecting display names, which helps simplify data selection and analysis. With this update, users can see clear and recognizable labels for wrap-up, agent, and bot names directly on charts, and event cards within the journey canvas. This improvement enhances the visual clarity of charts and enables users to make faster, more informed decisions as they analyze and manage customer journeys.
Release notes: help.mypureclo...
Want a more detailed demo or ask any questions? The TAM team can help, reach out to us on the Genesys Community page: community.gene...