Improved Agent Messaging Interface.

Genesys Cloud refreshed the agent messaging interface with improvements that provide a more user-friendly experience and a future-ready codebase. The updated interface maintains feature parity with the previous messaging and includes such key improvements as:
Redesigned thread view: Provides a cleaner, more intuitive layout that helps agents navigate conversations more effectively.
Dedicated send button: Allows agents to send messages with a single, easy-to-find button.
Character counter: Displays remaining characters in real time, which helps agents manage message length and comply with any character restrictions.
Message grouping: Organizes messages into easily viewable groups to make conversations more cohesive and readable
Release Notes : help.mypureclo...
Want a more detailed demo or ask any questions? The TAM team can help, reach out to us on the Genesys Community page: community.gene...