Automatically pause co-browse session for specific pages.

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  • เผยแพร่เมื่อ 8 ม.ค. 2025
  • Administrators can now configure co-browse sessions to automatically pause when customers navigate to specific pages. This feature enhances privacy controls, ensuring that agents do not view sensitive information during co-browse sessions. Instead, agents are now informed when a co-browse session is paused due to a customer navigating to a sensitive page, to ensure that they know the session is still active. Administrators can define up to 50 URL strings where the co-browse session pauses if these strings are detected in the URL.
    Release notes : help.mypureclo...
    Want a more detailed demo or ask any questions? The TAM team can help, reach out to us on the Genesys Community page: community.gene...

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