Hi, I am Sara from Nicrew team. Thank you for your love and support for our cat water fountain. We would be delighted to send you replacement filter cartridges. If you are interested, please get in touch with us at your earliest convenience.
Hello, I have this water fountain. Can you tell me how often I should clean it and how? Should I use anti-limescale for the pump when I remove it and clean it?
@@letsgetliminal Hi, for good performance, we suggest cleaning the water pump and the impeller every 2 weeks. You can unplug the power and take out the pump. Remove the pump cover and clean the clogging or any hair wrapped around the impeller. Simply use a toothpick or Q-tip to clean the pump inside and the impeller. If you need further help, please get in touch with NICREW.
Thank you so much for this 😊
Hi, I am Sara from Nicrew team. Thank you for your love and support for our cat water fountain. We would be delighted to send you replacement filter cartridges. If you are interested, please get in touch with us at your earliest convenience.
Hi Sara I am delighted with your product too. I think we are ok at the moment, and thanks for your offer.
Hello, I have this water fountain. Can you tell me how often I should clean it and how? Should I use anti-limescale for the pump when I remove it and clean it?
@@letsgetliminal Hi, for good performance, we suggest cleaning the water pump and the impeller every 2 weeks.
You can unplug the power and take out the pump. Remove the pump cover and clean the clogging or any hair wrapped around the impeller. Simply use a toothpick or Q-tip to clean the pump inside and the impeller.
If you need further help, please get in touch with NICREW.
@@mehr1097 Thanks for your kind words. Please let us know if there is anything we can do for you.
@@NICREW-support oh okay so i don’t have to turn on the pump on a separate container with some solution to clean it or anything like that, right?