What is Agent Occupancy | WFM | MIS |

[@AjayGupta12345.]

❤❤❤❤❤❤ nice sir

[@wfmmorebyid1356]

Thanks for watching.

[@rajgautam5282]

All your videos are so informative. Thank you so much.

[@wfmmorebyid1356]

Thanks for your valuable feedback.

[@VikasKumar-ey9sw]

But sir there is too much notice from your background.

[@hariommishra8075]

Really helpful bhaii

[@wfmmorebyid1356]

Thanks for your valuable responce.

[@missroot18]

Does the 9:00 hour “staff time” include unpaid time like lunch? If not, would that be captured in “aux time” or excluded altogether? Thanks for the video!

[@wfmmorebyid1356]

Thanks for watching videos, here staff time has unpaid factor like lunch and tea break which will cover in aux time... Except this other aux like training etc would be paid according to process T&cs.

[@billumamavines3850]

I am really thankful to you for all the videos Sir.
I would request you to please share the excel practice sheet for all the formula you use in every video. It will be very helpful for us to practice side by side. Thank you. 😘😘

[@wfmmorebyid1356]

Thanks for your valuable input, I do try for raw data.

[@datascientists0]

Excellence sir...could you pls suggest free resources where i get raw call centre data for practice...

[@Tejashwinibujji777]

Hi Sir,
Your videos are really amazing....
Could you please make a video on productivity and efficiency..
the differences between them and how do we compute...

[@wfmmorebyid1356]

Thanks for your valuable feedback , we will try to update your requirement according to the time management..

[@rahulbhosale4]

Sir what about the avail time? So is there any difference between Occupancy and Utilization if available time is not into consideration ?

[@datascientists0]

And sir kindly make a video on skillset required in current market for wfm profile..

[@mamtachaudhary1428]

Sir aux%kaise calculate krte hai espar video bnai

[@wfmmorebyid1356]

Thanks for your valuable input, will do same

[@gajender802]

Idle time is not mentioned however that has play an important role in agent productivity, as on that time they were not doing anything productive. Please describe sir

[@wfmmorebyid1356]

Thanks for watching... Idle time and avail time is be same...

[@gajender802]

@@wfmmorebyid1356 sir then how avail time will come in occupancy

[@viyombisht1871]

@@gajender802 idle is not the part of occupency. Becasue it completely depends upon the call flow hence it will be a part of utilization but not the part of occupency.

[@shreyashshende4264]

Classes milega kya?

[@wfmmorebyid1356]

Please connect on email, [e-mail]

[@vishnuramesh4801]

Bro its just a feedback... your explanation is excellent but the issue is ur vocal is not clear .. it would be helpful

[@wfmmorebyid1356]

Thanks for your valuable input, will take care

[@ManishKumar-os8qy]

What is a defination of utilization

[@The_Funnybuddy]

Sir ya aux kese calculate hoga

[@Increedibleworld]

Can I get the raw data for practice in excel file

[@wfmmorebyid1356]

Test me on this mail I'd [e-mail]

[@sanjeetchakraborty1942]

can I get this raw data ?

[@ujjawalkumar4659]

We need data to practice.. will you plz provide

[@TravelandTastewithsudip]

can you help us with this file so we can practice please

[@wfmmorebyid1356]

Mail please on [e-mail]

[@attarirfan9999]

Sir, Can u provide Pdf for total course

[@fiber2156]

##कृपया हमें सिखाएं कि जेनेसिस डायलर का उपयोग कैसे करें##

[@fiber2156]

Aux time क्या होता है।

[@wfmmorebyid1356]

Break time and aux time are same

[@ragav6867]

Your voice us not at all clear