Occupancy Calculation | Call center management | Must watch

[@Bachchansingh963]

Hi sir
can you please make a calculation for blanded process. where chat, calls and Email should be consider

[@Techno49]

Thanks, it same calculation for occupancy. pls check how to calculate aht in chat in my channel

[@yadavgiridg1695]

I have question: Agent login hrs - do we need to take standard login hrs of 8 or do we need to consider the actual login hrs delivered?

[@Techno49]

Standard login hours