WO is not counted as part of shrinkage in any organisation... because week off is granted to everyone as part of the government regulation so that is not counted. For that reason i failed in interview as i counted week off as part of the shrinkage formula.
How can we count week off in shrinkage if we are already marking on roster that we can give week off on these particular days as per my opinion total srinkgar formula will be total unplanned+planned leave /total no of employees
We consider the week off in plan shrinkage , as you have mentioned in the comment that we mark week off in roster, and the roster is planning, that y we consider week off in plan
WO is not counted as part of shrinkage in any organisation... because week off is granted to everyone as part of the government regulation so that is not counted. For that reason i failed in interview as i counted week off as part of the shrinkage formula.
Bro its really useful
Glad to hear that
Hello, what is the industry acceptable shrinkage percentage for a tech support process. Both planned n unplanned. Thanks
It depends on working days, paid leaves, holidays etc
Can you make video on productivity calculation using volume for B PO set up?
The weekoff should not be counts under shrinkage calculation.
It is a part of planned shrinkage..
Bhai dialer key baarey main or batao dono inbound or outbound both
We also add Planned & UnPlanned Shrinkage % to get Overall Shrikage%
Sir calling time hours par video banana
Aapne ye sheet kaise banayi please explain
If possible plz make video on dashboard avaya raw dump from scratch
Sure
excel sheet share karate Hain main ek associate hain mujhe yeah sikhna hain
Please make monthly shrinkage with agents who has different week offs please @advancement
Sure
Sheets bhi discription me dijiye
How can we count week off in shrinkage if we are already marking on roster that we can give week off on these particular days as per my opinion total srinkgar formula will be total unplanned+planned leave /total no of employees
We consider the week off in plan shrinkage , as you have mentioned in the comment that we mark week off in roster, and the roster is planning, that y we consider week off in plan
Can u please make shrinkage MTD with different week offs pleaseee
Hello Rohit,
Can you explain in EN or add subtitles in EN
Sure will add the same in upcoming videos
How to calculate forecasting
In total what is the formula
th-cam.com/video/r95BnwGDL9E/w-d-xo.htmlsi=90pXaxwUMdncg5QJ
Just check with this video
Plz upload practice file sir
You should not add WO in shrinkage !
If someone not present, either week off or leave.
Both comes under shrinkage.
Bcoz he/she not available in office
Dono sahi hain
Bro please provide prectice File
😅