Assisting Families Through Life Transitions | Comprehensive Case Management Certification

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Flower Empower
• A comprehensive approach
• The core of the flower is the clinician-family partnership
• Assess need
• Sustain a caring environment
• Educate
• Identify and link to resources
• The stem symbolizes advocacy activities
• The leaves symbolize vision, values and principles
• The roots feed the flower (partnership):
• Responsibility and accountability
• Recognition of the value of the partnership
• Respect uniqueness
• Resource identification for emerging needs
• Results monitoring
Clinician - Family Partnership
• Recognize family assessment of the situation as essential
• Respect the important role of family
• Determine the desired degree of family involvement
• Negotiate the roles of clinician and family within the partnership
• Listen
• Engage in participatory dialog
• Recognize patterns
• Highlight family strengths
Assessment
• Within the context of the family
• Identify if assistance is required to strengthen the family
• Information
• Family structure and composition
• Culture
• Power and Role Structures
• Communication
• Access to Resources
• Environmental characteristics
• Family strengths
• Family supports
• Family perception of events
• Degree of involvement desired by family
Sample Questions
• Who would you like us to share information with and who not?
• How can we be most helpful to you and your family or friends during this transition? (Clarifies expectations, increased collaboration)
• What has been most/least helpful to you in past times of crisis?
(Identifies past strengths, problems to avoid and successes to repeat)
• What is the greatest challenge facing your family right now?
(Indicates actual/potential suffering, roles, and beliefs)
• What do you need to best prepare you/your family member for dealing with this issue?(Assists with early discharge planning)
• Who do you believe is suffering the most in your family at this time?
(Identifies which family member requires the greatest support and intervention)
• What is the one question you would most like to have answered right now? (Explores the most pressing issue or concern)
• How have I been most helpful to you? How could I improve?
(Demonstrates a willingness to learn and work collaboratively)
Support
• Sources of Resources and Support
• Intrafamilial (within)
• Extrafamilial (outside) such as community services, training programs
• Interfamilial (between) like support groups
Values and Principles
• Recognize personal assumptions and values about families and cultural beliefs and to adjust their care accordingly.
• Families are unique, diverse, and change over time
• Families in transition can make informed decisions
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