You mentioned for service, "contact your vendor" or "contact a repair facility". I received my concentrator from a friend, so I have no vendor. How do I find a repair facility near Winston-Salem NC? How do I know when the sieves need to be replaced?
I noticed something in the little hole where the column fits in. On one, it looked hardened. On the other column, orange colored dust came out and at bottom, it looked like other meaning it appears something hardened on surface. Question is whether that is normal or should it be clean smooth at bottom of that hole?
A used G3 was given to my husband several days ago. After it has been on for about 30 minutes, we get an OXYGEN ERROR message. Is there something we can do about this, or does the unit need to be taken to a service center? We don't have a company that we got the unit from.
If you are receiving an "Oxygen Error" message on your Inogen G3 portable oxygen concentrator, it could indicate a problem with the device that may require professional service. Here are some steps you can take to try and troubleshoot the issue: Check the oxygen tubing: Ensure that the oxygen tubing is properly connected to the concentrator and is not kinked or blocked in any way. This can cause the flow of oxygen to be restricted and trigger an error message. Check the battery: If the battery is low or not charged properly, it can cause the device to malfunction. Try charging the battery fully and see if the error message persists. Reset the device: Try resetting the device by turning it off, unplugging it, and waiting a few minutes before plugging it back in and turning it on again. If none of these steps resolve the issue, it is recommended that you take the device to a qualified service center for further diagnosis and repair. If you do not have a company that you got the unit from, you can contact Inogen directly or search for a local authorized service provider.
I have the G3. I had a message sometime back to change columns. So I changed the columns and the output filter but I don't feel any oxygen coming out of the output tube. I took off tubing and have ordered new one. But I took off the tubing and put my finger near the output nozzle but don't feel anything coming out. When it was working you could feel the pulse of air when it came out. Is there a way to check if its putting out oxygen on the screen? It used to have a message when there was low oxygen. Now it doesn't give any messages except that its charging. How do I check that?
I understand your concern about the Inogen G3 and the need to verify if it's delivering oxygen properly. If you're not feeling any airflow from the output nozzle and the device isn't displaying any error messages, you can take the following steps to troubleshoot: -Confirm that the G3 is set to the appropriate oxygen flow rate prescribed by your healthcare provider. It should match your prescribed setting. -Listen closely to the device's output nozzle. You should hear a gentle hissing or buzzing sound when the oxygen is being delivered in pulse flow mode. If you've completed these checks and still don't feel any airflow from the device, it's advisable to contact Inogen's customer support or a certified technician for further assistance and possible servicing.
Inogen G4 is pulse dose unit, meaning it'll deliver oxygen in short bursts. It delivers oxygen on-demand when the user inhales and not continuously like a home oxygen concentrator or tank.
We have a video on Caire Comfort maintenance. Click here: th-cam.com/video/ZQS87T6DedU/w-d-xo.html If you unit needs repair, please contact your equipment provider.
Hello! A used G3 was given to my dad some weeks ago. He started to use it, and he realised it's not working well. The oxygen flow sometimes stops even though he inhales, and after some cycles it starts to work again. We really need it to work properly so as he can go out and improve his life quality. Is there something we can do about this or do we need to take the equipment to a service? I am writing to you from Argentina, we don't have the company we got the unit from. I hope we can figure this out. I would really appreciate it if you could help us. Thank you!
I'm sorry to hear that your dad is experiencing issues with the used Inogen G3 concentrator. It's important to ensure that the device is functioning properly to provide him with the necessary oxygen flow. Here are a few troubleshooting steps you can try before considering taking it to a service center: Check the cannula and connections: Make sure the cannula is properly connected to the concentrator and to your dad's nostrils. Ensure that the connections are secure and not obstructed. Check the battery: Ensure that the battery is fully charged and properly inserted into the concentrator. If the battery is old or not holding a charge, it may need to be replaced. Clean the device: Dust or debris accumulation might affect the performance of the concentrator. Clean the exterior of the unit and check for any blockages in the air intake or filters. Refer to the user manual for specific cleaning instructions.
Anyone else ever have the battery life not be displayed even after fully charging? The machine still holds charge but no display of time left or even the amount of battery life? I’ve tried everything and beyond to figure this out. No error codes nothing can’t even get an answer
Please contact your Inogen supplier. New Inogen G3 comes with a 3-year warranty and since a problem occurred within 5 days it might be a Out of Box Failure.
Hi Karen, please contact your equipment provider for repairs. Sounds like it may have an issue with an internal component called manifold and/or compressor.
The unit is not able to provide high concentration of oxygen. Ensure that the particle filters are clean, the unit is in smoke-free environment, and is the vents are not obstructed. Also try a hard restart by shutting down the unit and turning on the unit without battery installed. If this does not help contact repair facility.
You mentioned for service, "contact your vendor" or "contact a repair facility". I received my concentrator from a friend, so I have no vendor. How do I find a repair facility near Winston-Salem NC? How do I know when the sieves need to be replaced?
Unit will alert you when the sieve needs to be replaced. Please check with the manufacturer about your service options.
Thank you for such descriptive words.
I noticed something in the little hole where the column fits in. On one, it looked hardened. On the other column, orange colored dust came out and at bottom, it looked like other meaning it appears something hardened on surface. Question is whether that is normal or should it be clean smooth at bottom of that hole?
How do you repair when the message screen goes dark? I can't tell what setting my machine
Please contact your equipment provider (where you purchased the concentrator from) or the manufacturer to get your unit serviced.
What you advised should be written in Gold. Thank you so much. Well explained
Glad it was helpful!
Thank you for the clear and excellent tips! Very nice visual too.
Thanks for the feedback!
Very helpful! Thank you
A used G3 was given to my husband several days ago. After it has been on for about 30 minutes, we get an OXYGEN ERROR message. Is there something we can do about this, or does the unit need to be taken to a service center? We don't have a company that we got the unit from.
If you are receiving an "Oxygen Error" message on your Inogen G3 portable oxygen concentrator, it could indicate a problem with the device that may require professional service. Here are some steps you can take to try and troubleshoot the issue:
Check the oxygen tubing: Ensure that the oxygen tubing is properly connected to the concentrator and is not kinked or blocked in any way. This can cause the flow of oxygen to be restricted and trigger an error message.
Check the battery: If the battery is low or not charged properly, it can cause the device to malfunction. Try charging the battery fully and see if the error message persists.
Reset the device: Try resetting the device by turning it off, unplugging it, and waiting a few minutes before plugging it back in and turning it on again.
If none of these steps resolve the issue, it is recommended that you take the device to a qualified service center for further diagnosis and repair. If you do not have a company that you got the unit from, you can contact Inogen directly or search for a local authorized service provider.
I have the G3. I had a message sometime back to change columns. So I changed the columns and the output filter but I don't feel any oxygen coming out of the output tube. I took off tubing and have ordered new one. But I took off the tubing and put my finger near the output nozzle but don't feel anything coming out. When it was working you could feel the pulse of air when it came out. Is there a way to check if its putting out oxygen on the screen? It used to have a message when there was low oxygen. Now it doesn't give any messages except that its charging. How do I check that?
I understand your concern about the Inogen G3 and the need to verify if it's delivering oxygen properly. If you're not feeling any airflow from the output nozzle and the device isn't displaying any error messages, you can take the following steps to troubleshoot:
-Confirm that the G3 is set to the appropriate oxygen flow rate prescribed by your healthcare provider. It should match your prescribed setting.
-Listen closely to the device's output nozzle. You should hear a gentle hissing or buzzing sound when the oxygen is being delivered in pulse flow mode.
If you've completed these checks and still don't feel any airflow from the device, it's advisable to contact Inogen's customer support or a certified technician for further assistance and possible servicing.
Looking forward to checking this unit out.
Our Oxygen Specialist would be happy to help you out with your requirements. Please give us a call at 1-(877) 644-4581.
I have an Iogen one G4 concentrator. Air is not flowing continuously jus spurts.
Inogen G4 is pulse dose unit, meaning it'll deliver oxygen in short bursts. It delivers oxygen on-demand when the user inhales and not continuously like a home oxygen concentrator or tank.
I have trouble with charger connecting properly so it’s not charging
We can quickly answer all your questions over a phone call. Please reach us at 888-909-1477. We are open seven days a week.
Qie precio tiene al publico.graciad
Our Oxygen Specialist would be happy to help you out with your requirements. Please give us a call at +1(866) 993-8067.
Translation: “How much does this cost to buy? Thank you”
Great Video...what about a video that covers replacing the "Output Filter"
Great suggestion!
Filters on inogen G5
I live in central Florida.
Do you service the Caire freestyle comfort or make video for maintance.
We have a video on Caire Comfort maintenance. Click here: th-cam.com/video/ZQS87T6DedU/w-d-xo.html
If you unit needs repair, please contact your equipment provider.
Where are the filters on an inogen g5
Please check the user's manual for quick assistance.
I like it good
Thanks for your help
Happy to help
Thank you so much!
You're welcome!
My air not coming.out
Please contact your equipment provider (where you purchased the concentrator from) or the manufacturer to get your unit serviced.
Hello! A used G3 was given to my dad some weeks ago. He started to use it, and he realised it's not working well. The oxygen flow sometimes stops even though he inhales, and after some cycles it starts to work again. We really need it to work properly so as he can go out and improve his life quality. Is there something we can do about this or do we need to take the equipment to a service? I am writing to you from Argentina, we don't have the company we got the unit from. I hope we can figure this out. I would really appreciate it if you could help us. Thank you!
I'm sorry to hear that your dad is experiencing issues with the used Inogen G3 concentrator. It's important to ensure that the device is functioning properly to provide him with the necessary oxygen flow. Here are a few troubleshooting steps you can try before considering taking it to a service center:
Check the cannula and connections: Make sure the cannula is properly connected to the concentrator and to your dad's nostrils. Ensure that the connections are secure and not obstructed.
Check the battery: Ensure that the battery is fully charged and properly inserted into the concentrator. If the battery is old or not holding a charge, it may need to be replaced.
Clean the device: Dust or debris accumulation might affect the performance of the concentrator. Clean the exterior of the unit and check for any blockages in the air intake or filters. Refer to the user manual for specific cleaning instructions.
Anyone else ever have the battery life not be displayed even after fully charging? The machine still holds charge but no display of time left or even the amount of battery life? I’ve tried everything and beyond to figure this out. No error codes nothing can’t even get an answer
Is your Inogen G3 displaying something else instead? We recommend reading the user's manual and service manual.
Hello... I bought a brand new G3, 5 days ago. Today it started witj the low oxigen error every half and hour. I will appreciate your help
Please contact your Inogen supplier. New Inogen G3 comes with a 3-year warranty and since a problem occurred within 5 days it might be a Out of Box Failure.
Hi, my Inogen is making a knocking noise. I already change the sieves and cleaned the filters. I don’t know what else I can do. Any suggestions?
Hi Karen, please contact your equipment provider for repairs. Sounds like it may have an issue with an internal component called manifold and/or compressor.
I am from algeria and i have the inogen g3 .it is an excellent product but de dont have customer service.
Thanks for your feedback, Nour.
when red light alert comes on for oxegen low . where can i have it serviced , im in Randburg Gauteng S Africa
Please check manufacturer's website to find a local repair center.
Donde puedo lipiarlo
What do it mean when the yellow light is on and it's say low oxygen
The unit is not able to provide high concentration of oxygen. Ensure that the particle filters are clean, the unit is in smoke-free environment, and is the vents are not obstructed. Also try a hard restart by shutting down the unit and turning on the unit without battery installed. If this does not help contact repair facility.
Donde venden los repuestos de columnas tamiz
Nuestro especialista en oxígeno estará encantado de ayudarle con sus necesidades. Llámenos al 1 (877) 644-4581.
I change my cannula on a daily basis!
Cannulas can be washed and reused for up to two weeks. However, if the healthcare provider suggests to change it daily, then yes that's needed.
Do u have any agency in Hyderabad India
We do not, sorry.
Thank you so much
Thanks for the feedback!
Where can I take it to have it checked out? I keep getting an OXYGEN ERROR message. And, the triangular warning sign is blinking orange and beeping.
Please contact your vendor, they can further assist with warranty and repairs.