Anyone thinking of buying one of these should think again. I made that mistake recently and now I'm regretting it. The Marscat they sent me couldn't connect to the app and didn't respond to voice commands. It didn't even meow. Then it started shutting down and restarting itself every 2 minutes. They also sent me a power supply that has no charge indicator lights (it's supposed to), when both the cat and the charging station also don't have charge indicators. So now I have a useless object sitting in the box it came in. Too bad, because I liked it for the brief time it worked. Elephant Robotics "warranty" consists of expecting the customer to pay the fees to ship their defective junk back to them in China. If you live in Canada or the US that means paying several hundred dollars in shipping costs. On top of that they threaten to charge the customer for parts! So you pay around $1500 USD and have to spend another $2-400 to send defective junk back for repair and then get charged for the parts. They will cover shipping it back to you, but only in the first 90 days. I also found their Kickstarter page from 2020 when they first released the Marscat. The comments section is full of irate complaints from customers whose Marscats had the same problems I'm having, along with others. So Elephant Robotics has known about these problems since 2020, and in 2023 they are still sending out the same junk which they clearly didn't bother fixing or inspecting before they shipped it out. I spent three months trying to get Elephant Robotics to either fix, replace or refund my $2K Marscat. I now have a brick sitting in my living room while Elephant Robotics makes excuses about "software bugs" and refuses to fix anything. Don't waste your money on this crap.
Anyone thinking of buying one of these should think again. I made that mistake recently and now I'm regretting it. The Marscat they sent me couldn't connect to the app and didn't respond to voice commands. It didn't even meow. Then it started shutting down and restarting itself every 2 minutes. They also sent me a power supply that has no charge indicator lights (it's supposed to), when both the cat and the charging station also don't have charge indicators. So now I have a useless object sitting in the box it came in. Too bad, because I liked it for the brief time it worked.
Elephant Robotics "warranty" consists of expecting the customer to pay the fees to ship their defective junk back to them in China. If you live in Canada or the US that means paying several hundred dollars in shipping costs. On top of that they threaten to charge the customer for parts! So you pay around $1500 USD and have to spend another $2-400 to send defective junk back for repair and then get charged for the parts. They will cover shipping it back to you, but only in the first 90 days.
I also found their Kickstarter page from 2020 when they first released the Marscat. The comments section is full of irate complaints from customers whose Marscats had the same problems I'm having, along with others. So Elephant Robotics has known about these problems since 2020, and in 2023 they are still sending out the same junk which they clearly didn't bother fixing or inspecting before they shipped it out.
I spent three months trying to get Elephant Robotics to either fix, replace or refund my $2K Marscat. I now have a brick sitting in my living room while Elephant Robotics makes excuses about "software bugs" and refuses to fix anything. Don't waste your money on this crap.
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