Hi Robert, if your icemaker is making too much ice or overflowing be sure the bucket is properly positioned directly under the icemaker. Make sure the feeler arm is not broken. Some refrigerators have a freezer shelf that must be used when installing an icemaker. If the shelf is not installed properly, it will cause the ice to overflow. If the above suggestions do not resolve this issue I recommend contacting service to have your unit diagnosed. Thanks for checking with us! Alison with GE
Hi Peter - Thanks for reaching out to us. I am happy to help. Some ice makers have a wire bail, which acts as an on-off switch. To stop ice production, lift this arm up. If your model does not have this design, and you have an electronic display on the front of the freezer door, you may have a pad that controls this operation. To turn the ice maker off, press the “Ice Off/Lock” pad once, and let it go immediately. The words “ICE OFF” should appear. I hope this helps! Thanks, Jill with GE
Thank you so much for providing this video. It was not only great for troubleshooting - it showed me how to fix the ice maker. That would have been a pricey service call and that's IF I got an honest repair person. Thank you again very much.
This video solved the problem on my GE GDE23GG but I did have to run through the procedure twice. Some things to note: a piece of ice was frozen and preventing the rake from fully rotating. It came shooting out of the freezer (no exaggeration) so be careful if your face is in the freezer during the test like mine was. I ran through the test twice because the first time there was still not water "noise" coming from the ice maker after the first test (no flashing green light either). Not sure if I didn't wait a full 15 seconds during the first test before power-cycling. During the second test, the paddle stayed IN while the rake was moving. Once the rake made a full revolution then the paddle came fully OUT and the water pump (water noise) came on and went back off. All is well now and I can go back to making my iced coffees. :-)
i did the test and noticed one of the plastic teeth that dont move was a little bent which was preventing the teeth that do move from making a rotation! bent it back into place and now i have ice! I have been buying bags of ice for 2 yrs thinking the thing was broken! THANKS FOR THIS VIDEO GE really helped... only wish i would have looked this up long time ago! but such is life, happy to have it fixed now!
Hello Derek, I have a suggestion that might help. Remove the ice bin and any large clumps of ice in the bucket, store the separated cubes in the freezer until later. Rinse the bin with warm water and let it air dry. Place the separated ice cubes back in the bucket and into the freezer, try dispensing the regular cubes again. I hope this works! - Sheree with GE
Hi Art - I am happy to help. If the ice is clumped or frozen together in the bin, it may dispense only crushed ice, or no ice at all. Remove the bin and dump the ice into a clean bowl. Rinse the bin with warm water, dry it with a clean towel, and place only the separated ice back into the bucket, taking care to remove any large clumps or small shavings of ice. Place the bin back into the freezer and try dispensing again. I hope this helps! Thanks, Jill with
This video is THE BEST. The diagnostic test helped tremendously. My problem was that water was not getting to the ice maker. A day earlier there was a piece of ice caught under the flapper and that ice caused a spring under the flapper to come out of place. Therefore the flapper was not doing it's job. I put the spring back in place and it all works now. Thanks!
Hi Marcos, if during the diagnostic test the icemaker rake did not move or water did not fill the mold it is recommended to call for an icemaker replacement. If the icemaker light does not come on I suggest you check the on/off switch or the icemaker plug. If the light comes on, I suggest you try the diagnostic test again. If you are unable to get the light on the icemaker to come on I recommend service. I hope this information is helpful. Alison with GE
The paddle/flapper on our ice maker had a chunk of ice on it preventing it from swinging out fully. However, this video helped me test it once I fixed it. Thanks!!!
Exactly what happened to mine. I found this video, went through the test, and the rake started to move. I sat there with the freezer drawer open watching the rake and they got stuck about 1/8" "up" and kept grinding. About a minute after they got stuck "WHAM!": a piece of ice came shooting out like a bullet. Ricocheted off of the freezer drawer and into the kitchen. Looks like a piece of ice was frozen and holding the rake down.
Very useful video, thanks. Mine wouldn't perform the self-test, so i removed it and found that the rotary rake had seized against the stationary teeth that break up the ice as it comes out of the mold. This caused the paddle to become stuck in the off position regardless of the on/off switch position. After I freed the rake by breaking off the stuck stationary tooth, the ice maker started working normally. I suspect that two cubes will always be frozen together because of the missing tooth, but if this becomes a big issue I'll replace the assembly.
Hello Kim, We are sorry to hear you are having this issue and will be happy to help. Sometimes a small mound of frost/snow will form on the door in the ice chute. This condition is normal and usually occurs when you have dispensed crushed ice repeatedly. It will eventually evaporate.You can clean frost from the dispenser chute by using a warm damp sponge. For continuous frost: Operate the dispenser with the door open and the ice bucket out to see if the flap is closing all the way. If not, you will want to have the dispenser checked by a service technician.If you would like to schedule a service appointment, please contact GE Consumer Service at 1-800-432-2737. I hope this helps!
Nicholas, We are sorry to hear you are having this issue. We recommend having GE Consumer Service out. They can be reached by calling 1-800-432-2737 or you can schedule online. JW
Thank you so much for this video, the icemaker diagnostic test doesn't come in the manual, but with this video it worked very well!! Saludos desde Monterrey, México!
Awesome! I actually fixed my ice maker due to this video's instruction of the 'Icemaker Diagnostic Test'. Thank you for a great instructional video. Not a waste of effort at all. :)
This video saved my cash poor ass big time. Bought a new house in Vegas with a GE. The ice in the drawer was at least 8 to 10 months old and tasted awful. Dumped it. Did the factory reset. It worked. It's now making new ice. Thanx loads! Q: I installed a quality Fleck water softener on the house. (The water in Vegas is awful. It's extremely hard.) If the new ice still tastes funny, what next? Replace the filter? The water from the dispenser tastes good. Although it's not cold. Thanx again.
Hello, Thanks for the feedback. Glad you were able to take advantage of the video. As far as the ice having a strange taste, please view the trouble-shooting link below: products.geappliances.com/appliance/gea-support-search-content?contentId=18944
My GE Ice maker started to not make ice very quickly or at all. Not even two years old. I tried resetting the icemaker but to no avail. Just randomly hit the temp button on the front and noticed my freezer was set to 0 degrees but was only 10 degrees inside. Plenty cold, but not cold enough per the setting. Then noticed the door wasn't quite closing all the way due to an item inside sticking out just a bit too far. Readjusted the item and noticed the door close better with that normal "seal feel" clump. It took a few hours but the inside temp went back down to 0 degrees, and the ice maker went back to working normally.
Hello Larry, We only offer basic troubleshooting tips as this is beyond our level of expertise. I suggest you schedule an appointment to have your icemaker diagnosed by one of our GE authorized service technicians. Thanks for checking with us!
Hello GE.. GE Appliances are the only ones I've ever owned. Last frig was 20 years old and still works nice and cold. Ice Maker went out after 20 years and was told there was no replacement. 2019 bought GE side by side french door, water and ice outside panel. Today beeping beeps beeps continued, it changed from ice to water to lock to ice all day long. So, I went to the breaker box and flipped it off, for 1-minute and looked at panel. It was on lock. So I unlocked it reset freezer to 0° and frig to 37° and it's been 30 minutes and no beep! Now,,,, can you tell me why it barely makes ice????? Filter is new, frig hasnt been in house but 6 months, yes it makes ice but super slow, takes longer than 90 minutes to make a single batch, please help and thank you!
This is a great video. I was able to get my icemaker going within ten minutes. My raker had become unaligned and was easy to adjust. You saved me a service call. Thanks GE!
The videos have not addressed my issues. My GE Profile Side by side has stopped dispensing water; however, the ice dispenser works perfectly. When the dispenser is pressed, there is a creaking noise coming from the inside back of the refrigerator. The frig is about five and a half years old. What do you suggest, please?
I have GE model PSS27NSTASS. The original ice maker failed (green light flashing). I purchased a used one that demanded water once, then it started flashing. The diagnostic test did not activate a cycle. I replaced the water valve to no avail, then found a new WR30X10093 icemaker for a good price. I let it sit for 48 hours and tried the diagnostic test. Nothing. Freezer temp is set to zero. Is there any other electronic source of failure? Perhaps the control board? Please share your thoughts.
Bought GE Fridge last April (2016). Month later had to get service in because ice maker was not working. Repair did dazzle dazzle reset and said it should be fine. Haven't worked fine the rest of time. Finally got frustrated and phone GE. What a surprise! Sorry sir you are out of your warranty. Repair guy left today after paying $120.00 to tell us the ice maker (which is pretty well new still) needs replacing. Cost? only $331.00. I am in the building industry and will gladly share my GE experience with many.
Hello Mike, this is certainly not what we like to hear about our GE products. Have you started a GE incident number that we could look into for you? Please let us know. -SF
No I have not. The customer service rep at GE never indicated such a process of an incident number. If there is such a process I would gladly start with the incident number although I doubt this would be effective. Please advise.
Most definitely. We called Sears location where we bought it. They provided the number for GE and I called. They set up the service call and the service company called me and set up the appointment.
Just replaced the ice maker on my profile French door fridge. Water line to the valve was broken fixed that getting water to the water dispenser now ,reset the the ice maker ,checked the water to the filter section ,water squirts out when the switch is pushed in ,don’t use a filter have the plug in it fridge is about 8 years old . Still ice making is very slow running out of ideas . Temps are set at 0 and 37 degrees . Any suggestions.?Frank M
Hi Rick, I am sorry to hear that your ice maker is leaking. We offer some trouble shooting tips on our GE Appliance website that should help. Just look under the Support tab, scroll down to the Troubleshooting section and type in "leaking icemaker. I hope this helps! - Sheree with GE
I have a model 23 and the ice maker works fine, but the dispenser works intermittently. Sometimes it dispenses ice and sometimes nothing. The motor does not activate to push out the ice. Any tips on what could be wrong? .
Where should the ice rake rest? It is stopping on the water fill side and have noticed at times that ice freezes to the rake. If this is not the proper location, how can it be adjusted to the proper position? It also seems to have trouble dumping the ice into the bin as the cubes appear to be partially frozen to the rake.
I have an older model GE profile with ice maker. The ice maker has a plastic piece to turn the ice maker on and off. For some reason the ice maker isn’t working but the water spout works fine. I’m on dialysis and this ice maker really helps me with not drinking a lot because I can use the ice. Please help.
I have a new GE side-by-side. After a month, it stopped dispensing ice. There is ice but it won't come down. Water will come, but no ice. I emptied it , checked for obstructions, and replaced it. It started making the ice again immediately, but after waiting a day, it still will not release ice. It sounds like it is going to, but never does.
ok lets say it didnt turn 360 degrees after 3mins....there a way to fix it without buying a new one? will water pour into the icemaker regardless if the icemaker is bad or not?
My ice tray had tilted and was not level causing large cubes to make on the low end. When trying to cycle the cubes out it would stall because of the large cubes. I thawed out the ice maker, removed the cubes put a small glass under the maker to level it out. It cycled and refilled.
I have a similar problem. The ICEMAKER makes ICE, and if I activate manually the cycle it goes well. But is not repeating the cycle again. I can't manage to make the Ice Maker operate continuously. Can you help me with that?
My ice maker was working great until we had a strom then the power outage my ice maker was pouring out water all over the floor I turn the it off under the sink but still water just pouring then I went to were the water heater was and turn the blue main water off and it stop finally at 9:00 pm the power came on so I turn the it all on under the sink and turn the power to the water on my water dispenser works but no ice so I did the reset three times so I will wait two days and hopefully it will work my question is this if I get water from the water dispenser is that the same for the ice maker as well remember I’m a girl doing this on my own so I could use some advice you.thank you
There are two thermostats in my ice maker. Wr30x10093 mod can 29. I have tested the large one that senses temp of the mold tray and it conducts when the temp is 15 dregs. What is the purpose of the smaller one and how do I test it?
Hello. I have a GE Model pfs22misbbb and the icemaker stopped working. I attempted a diagnostic test as shown in the video and nothing happens. The green light is on when the freezer door switch is pushed in but nothing else happens. Any suggestions would be appreciated. Thanks
Replaced ice maker, replaced filter, replaced damper door assembly, replaced circuit board, replaced inlet water valve. I run ice maker through the diagnostic, it does what it's supposed to do, even warms up on the bottom, then I close freezer door. Next day, ice is in tray and ice maker doesn't cycle. It's as if it's just stuck frozen. Temp display shows 0, fresh food shows 37. I'm stumped. Model is GE Profile PSS26SGRASS. Haven't had ice in 2 weeks now trying all these parts.
Hi Chris- We are sorry to hear you are having these issues. If the icemaker model will not eject the ice, please check the following troubleshooting link. If you continue to have issues, we recommend reaching out to GE Consumer Service at 1-800-432-2737. spklr.io/6059YYGN We hope this helps! JW
@@geappliances Thanks so much for the reply. I tried everything listed in the trouble shooting link but no luck. The only thing I can think of is thermistor or thermostat?
Hello Chris. We're sorry to hear that the troubleshooting didn't work. Since this is the case, please reach out to GE Consumer Service at 1-800-432-2737. Alternatively, you could contact us via private message on any of our social media platforms. Thanks! -AT
My ice maker is making ice as it should. However, when I push the paddle to dispense ice (GE Profile side by side) the selection lights go out for several seconds before coming back on. In the meantime, there is no response by the dispenser mechanism - no movement, noise, etc. Suggestions?
Hi Curt, We are sorry to hear you are having this issue. We recommend resetting the electronics by unplugging the unit or flipping the breaker off for a minute. (During this time don't open the doors). If you still have this issue, we would have to recommend contacting GE Consumer Service at 1-800-432-2737. I hope this helps!
Hello, re GE refrigerator model gce21xgyfls. The ice maker freezes over to the point where I am unable to open the freezer door. This happens when the freezer door has not been opened for a few days. I have tried switching off the ice maker but this does not solve the problem. Thanks for your help. Armando.
GE Ref (GRS18HCMSRWW) Icemaker: When turned on the ice-maker will not stop filling with water. But when the on/off control arm is raised to the off position the water stops. what part do I replace?
Hello, We turned off water to our house a few weeks ago to work on the plumbing. Before then our Ice Maker was working perfect. After we turned our water back on it stopped working. We unplugged the fridge/freezer and let it thaw out. But its still not making ice (Do you need to turn the Ice Maker off when you shut off water to your house??) Water works perfectly. We pulled out the ice bucket and preformed the ice maker diagnostic test but nothing happened. No turn and no water filled. After we turned on the water to the house we noticed that the ice makers green light WAS flashing green. Now its a solid green.. Any ideas what could be wrong? It can't be broken since it was working before the water was shut off to the house.
Hello Christina, We are sorry to hear that you are having this issue. Please take a look at the link below to see troubleshooting tips. www.geappliances.com/search/google/infobase/10000594.htm If you still have issues, please contact us via e-mail for additional assistance. www.geappliances.com/service_and_support/contact/form_email.htm?ICID=supportflyout-contactemail Thanks so much for checking with us. Have a good day!
we got a used GE side by side and we hooked up the water. we tried the water and it came out fine. the ice marker didn't stop filling up with water so we had to turn the water off? i'm i missing something thank you
We recommend performing a full system reset by unplugging the unit for at least 30 seconds, and then plugging the unit back in. If this does not solve the issue, please reach out to our service team by calling 833-426-3393 (Monday - Friday: 8 a.m. - 8 p.m. ET; Saturday - Sunday: Closed) for further assistance.
It seems GE is pretty responsive. I have a Profile Arctica side by side refrigerator. The ice dispenser has suddenly turning on and dispensing ice all on its own. And if you use it, it stays on. Any helpful videos?
Paul L We are sorry to hear you were having this issue. Depending on the model number there could be a way to deactivate the dispenser under the hinge. However, GE Consumer Service should be called at 1-800-432-2737. If you ever need immediate assistance you can contact our GE Answer Center at 1-800-626-2000. We hope you have gotten this issue resolved.
I have a brand new CW23SSHHSS. The ice maker was working fine but now it just pours water in the bottom of the freezer and it freezes into a block of ice. Any ideas why the water is not going into the ice tray?
I would recommend turning the water line to the ice-maker off and then calling our service team at 1-800-GE-CARES; this description doesn't sound normal.
I have a Profile PSS26MSWC side by side refrigerator and the ice maker does not work entirely. The ice maker makes ice, however, when I push the dispenser paddle, I can here the drive mechanism turning, but no ice is pushed through the bin. I have cleared the ice from the tray and made sure the agitator is not stuck. I can not see why the ice is not being pushed thru the bin.
Hello Rebecca - We are sorry to hear of the experience you are having with your icemaker. Please review this article for more icemaker troubleshooting tips: products.geappliances.com/appliance/gea-support-search-content?contentId=17042 If this does not resolve the issue, service may be needed. Service can be reached by calling 1-800-432-2737, Mon-Fri 7 am - 10 pm ET, Sat-Sun 8 am - 6 pm ET or schedule online anytime at: www.geappliances.com/ge/service-and-support/service.htm
My GE Model GSL22JFXA LB has stopped making ice. I noticed that in the past 6 months or so it would stop, I would change filter and then it would start up again. Now it's not making any ice at all. I checked the water lines and I have good water pressure but there is no water filling the ice maker. I tried to run a diagnostic test as per procedures, but it doesn't work. I also noticed that the green light on the ice maker is off, but the switch is on. But then, that green light was never on from day 1. Could it be the solenoid or the ice maker itself that has gone bad ? Water dispenses very well from the front.
Hi - there could be several causes for your icemaker not producing ice. Your freezer's temperature be less than 15 degrees F in order for the icemaker to call for water. If the temp is OK, then make sure the icemaker is plugged in - there is a cord that plugs into the freezer and if it's become dislodged, that would explain why the green light isn't on and why the diagnostic test didn't work. However if that's not the cause, you may need service at 1-800-432-2737. Thanks -CC
My GE side-by-side is making ice and the auger turns freely but when I try to get it to dispense ice, I just get a noise but no ice. Any suggestions on what could be wrong please?
The chute in the freezer door gets clogged, especially if you use the crushed ice setting, it plugs up in the door, I used a long wood dowel to unclog it, just stab down the shoot untill all the ice is broken up.
I have a GE Profile refrigerator with an ice maker. The ice maker will not quit making ice and over flows even with the shut off arm in the up position. Any advise.
We apologize for the inconvenience due to the age of this video. We'd be happy to assist you with the issue you're experiencing with your icemaker. Please provide the model number for your refrigerator, as well as a description of the issue you're experiencing, so we can look into this for you. Instructions for locating the model number can be found here: spklr.io/6051vP3T
I have a GE Profile refrigerator and the Ice maker won't shut off. The shut off arm is in the off position and it continues to make ice. What could be wrong? How could this be fixed? Thanks
+heineken252 Thank you for reaching out to us. Here is a link offering a few tips. We hope you find them to be helpful: products.geappliances.com/appliance/gea-support-search-content?contentId=16934
Hi, Dan - We are happy to help! So we may best assist you, please reach out to us on our GE Appliances website on our "Contact Us" tab. Be sure and include your complete model and serial number. We look forward to hearing back from you. Thanks!
New GE profile French door, freezer on the bottom fridge. We don't use ice that often, once a week. The ice cubes are all frozen in the bin in the freezer. the freezer is set to zero why would the ice melt into a sold block.
Hello- Congratulations on your new refrigerator. Thanks so much for checking with us. When the ice bin is full, the pressure from the weight of the cubes can cause the bottom cubes to fuse and clump. To prevent this from happening, discard the clumped ice and check the bin periodically to ensure the ice is not building up. If you do not use a large amount of ice, you may turn off the icemaker and stop ice production to prevent this as well. We hope this helps! JW
After about 6 months of using my new refridgerator the water dispenser has become very slow and the ice maker is not making ice (because the water filling the tray comes out too slow). It is not the filter. And the water supply pressure is fine. What can it be?
If you've tried the troubleshooting tips from the page below, and you're confident it isn't the water filter or the water supply pressure, we would recommend you call our service team at 1-800-432-2737 for a proper diagnosis of the issue. products.geappliances.com/appliance/gea-support-search-content?contentId=16239
Hi, I have a Kenmore side by side, The ice maker works, but after using the icemaker, either cube or crushed, we are getting ice cubes inside the freezer on the lower shelves. Is there something that is supposed to prevent the ice from falling into the freezer section?
Hi Michael - while I don't know anything about Kenmore refrigerators (Kenmore is not related to GE), you want to make sure the ice bucket is in the correct position so ice can't "miss" the chute. And if the bucket is overflowing with ice, you may want to remove some. You may want to check with Kenmore to see if they have suggestions specifically for your model. Thanks -CC
Hello. I had some leaking from my freezer. I replaced the icemaker since part of the rake was missing and it was having trouble operating properly. Then I noticed the leak was from the waterline that goes to the freezer. So I also replaced the water inlet valve. Now I am not getting any water to the icemaker. Still getting it to the water dispenser in the front. Any suggestion? The icemaker diagnostic didn't do anything.
+john purdy We're glad to help, John. Can you tell us what happens when you perform the diagnostic test? Does the icemaker rake move position when you reset it? Thanks for any details you can provide. JP
I have a GE Profile fridge about 6-7 years old, top freezer / water dispenser inside fridge. The ice maker makes ice, but the production is low. What could that be? thanks
Hello Bill Turpin, Thanks for contacting us. We will be happy to help. If you have an integrated ice bucket the bucket will get to the point where the ice maker stops, but is not yet full, after 1-2 days without dispensing. Nominal production of 100 to 120 cubes in 24 hours will only fill the back portion of the ice bucket. (100 to 120 cubes doesn't look like much.) Try dispensing some ice. The ice maker will start working again and the ice bucket will get full. If the ice bucket is empty and you leave for a few days, it will only be 1/2 full when you come back. This is due to the ice bucket tilting back and the ice pile in the back shutting off the ice maker. Once some ice has been dispensed the ice maker will start working again and the ice bucket will get full. With no ice usage, other than the auger to move the ice up, this can take 2-3 days for it to get full. Thanks so much for your question. I hope this helps!
I have a GE Profile side by side and I can hear the ice machine turning---or something sounding like a continuous operation----and although it is MAKING ice it will not dispense ice. Suggestions?
+Meredith Trapp We're glad to help, Meredith. Please take a look at some tips, offered in our link, below: products.geappliances.com/appliance/gea-support-search-content?contentId=16843
Water was pouring out of the icemaker water line inside of the freezer at a high rate and flooded my kitchen! Also, my icemaker failed the diagnostic. Will a new icemaker fix this?@ GE Appliances
We are so sorry to hear this has happened with your icemaker, D.A. Please contact our GE Service to have a GE trained technician diagnose and repair this for you: www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service Thanks for working with us. -SF
I have installed new ice maker after checking all other possible issues. it worked briefly and now it will not work. The water fill valve is fine the door switch is good. when installing new ice maker we saw the timer moving and figured I had it fixed. then after waiting it didn't make new ice. I'm hoping the wiring did not go bad. any suggestions. please.
Hi Deborah, Thanks for reaching out to GE with these ice maker issues and we want to help. Please see these additional troubleshooting tips from our GE website: products.geappliances.com/appliance/gea-support-search-content?contentId=17403 Good luck! -SF
Hi, I have a GE PSS25ngna bb side by side, The ice maker works, but after using the icemaker, either cube or crushed, we are getting ice cubes inside the freezer on the lower shelves. Is there something that is supposed to prevent the ice from falling into the freezer section?
Hello Bernie - We are sorry to hear this. We would remove the ice bucket and re-install it to make sure it is in it's proper position. Also, please see the following trouble-shooting tips link on cleaning the dispenser chute and checking to be certain it is closing all of the way. If this does not help, we recommend service as suggested: products.geappliances.com/appliance/gea-support-search-content?contentId=16662 We hope this helps!
In my case it seems that my ice cubes are sometimes frozen inside the ice maker, but then they will melt partly, and then when the ice maker adds more water, the excess water spills down the back of the unit.
Hello 333_half_evil, thanks for reaching out to us with these issues so that we can help further. We would like to share a couple of troubleshooting links for assistance: products.geappliances.com/appliance/gea-support-search-content?contentId=16934 products.geappliances.com/appliance/gea-support-search-content?contentId=17763 Let us know if you additional questions. -SF
Ice has shifted, probably as dispenser operated when there was a full accumulation of cubes, causing a jam. I can not remove the ice drawer at all. Is it advisable/possible to aim a hair drier on low setting up through the opening to the gears to help dislodge enough ice to allow the gears to operate from the bottom--ultimately allowing the top cubes to lower enough to pull out the drawer? Or is my only option is to pull the power and wait for everything to melt? It is a GE double door, bottom freezer, with ice maker dispenser in left door model GF356KKYASS. Thanks.
Hello Mary - There should be no issue with using the hair dryer. If this does not work then disconnecting power to the unit would be your next step. -TS
Thank you for the video. It helped resolve the problem. The spring end was not seated in the hole and the sensor arm was not under tension. Also chipped a little bit of ice off the spring.
I have a GE Profile Refridgerator, Model # TBX2525PRBMLWW that the ice dispenser does not open to let the ice fall through in the glasses. It makes the ice fine and even crushes the ice fine but it just collects there at the flap and doesn't fall through. Hopefully you can give me an easy fix for this. Thank you.
Shirley Haas Thanks for reaching out to us, Shirley. Here are a few links which include several tips that might help your issue: www.geappliances.com/search/google/infobase/10003593.htm www.geappliances.com/search/google/infobase/10000281.htm
I have a GE ADORA side by side with the ice maker and water dispenser. The ice dispenser will not dispense the ice. It continues to turn and make a clunking noise. I tried to reset the tray and something is not turning the end piece. I already replaced the plastic cup. Any other suggestions what could be wrong.
Hello Sandy - We are very sorry you are experiencing this issue. Please reference this following link for next steps: products.geappliances.com/appliance/gea-support-search-content?contentId=21757 . -TS
I have a GE TFX22R that has been running well since 1992! The icemaker dispenser gets moldy at times and I'd like to remove the rear cover recess from the inside of the freezer door to clean it. Does anyone know how to do this so I don't break the plastic door? The part is no longer replaceable. Thanks!
Our automatic icemaker does not make ice in our GE GSH25JGDBB The water dispenser works without issue. How do you adjust the paddle, if the paddle does not move freely. The spring is connected to the paddle and the ice maker housing. Any ideas on how to get the paddle to move back and forth?
Hello Rudy, thanks for contacting us and we want to help. First, make sure that the icemaker switch is in the "ON" position. Then, the icemaker must reach 15 degrees F before a cycle will begin, so increase your temperature settings if needed. Next, try adding a cup of water to the ice cube mold to see if it will eject the cubes for you and reset it. If this doesn't help, then I recommend scheduling a service appointment: www.geappliances.com/ge/service-and-support/service.htm -SF
Hi, Avi - We regret your issue. Here is a link that offers information with the symptom of a leaking icemaker: www.geappliances.com/search/google/infobase/10001430.htm If your issue persists, service may be needed. If you would like to set up an appointment, take a look at our following link: www.geappliances.com/service_and_support/service/?ICID=supportflyout-service We hope this helps!
I ran the ice maker diagnostic, and it ran just fine. It still will not produce ice. Do you have any suggestions? This is a Hotpoint model hss22gftaww. Everything else is working properly. still no answer? 2 days later. diagnostic still runs fine , no problem at all. But the ice maker still will not continue making ice after good test.
+schnides111 Sorry for the delay in our response. At this point we recommend you schedule a service appointment, please contact GE Consumer Service at 1-800-432-2737 or schedule an appointment online at genet.geappliances.com/eService/Service/home
there is a $2 part (thermistor) - amozon, on some ice makers that usuaally fails first to keep from you burning up your motor, it sends/gives the coils under the ice some quick heat to let them slide out easy. On some ice makers. Look in tray where ice should be, if it's there! its the above therrmistor or a bad fuse or worn out motor due to above. check wiring dio. and test it and if bad read #on it. good luck, Richard
I have a 28.5 cf French door w ice maker in bottom drawer, no water dispensary. Put a new floor in , put frig. Back 4 hours later plugged in,Hooked water tubing back on, turned on water in basement. No ice been couple weeks. Please help! Thank you. Kathy
Hi Kathleen - if the water was not hooked up to the refrigerator for awhile and the icemaker was left on, that can cause the water valve to burn out. Make sure the icemaker switch is turned on and that there isn't a separate water shut-off valve in your kitchen that may also have been turned off. Here is a link from our website that will give you some other things to check: products.geappliances.com/appliance/gea-support-search-content?contentId=17403 I hope this helps -CC
Hi Kathleen - you might check to make sure the icemaker on/off switch is in the 'on' position and make sure any other shut-off valve has been turned back on. Otherwise, we'd have to recommend service. Thanks -CC
Have GE Profile refrigerator with ice dispenser. Digital control panel isn't working and light and alarm lights keep going and off but can't change from water to ice or doesn't show temperature of freezer or fridge. Water still comes out and it makes ice.
Hello Marie, We apologize for these issues and would like to help. Try disconnecting power to your refrigerator, at the power source, for about 30 seconds to reset the electronics. If this doesn't help, then I recommend scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and repair your appliance. You can schedule an appointment online at: www.geappliances.com/ge/service-and-support/service.htm Thank you. -SF
hello I have a side by side ge fridge model pss26lgsc bb. I just recently replaced the water tank assembly and that's working now but the ice machine is not working and it has been 48 hours after hooking it back up and no ice.. could u give me any advice as to what it could be??
+Melvin McCoy Thanks for reaching out to us, Melvin. We're sorry you are experiencing this issue. Have you checked to be sure the icemaker is turned on? Do you see a green light on the icemaker? If so, have you performed the diagnostic test? We will look out for your reply. Thanks, JP
+GE Appliances ice making is turned on. I checked with a fellow youtuber and found it to be the spring that holds the paddle tension. put it back in its hole and turned the ice maker off and pushed the paddle in 3 times to "factory reset" turned it back on. 3 hours later she kicking ice out baby!!!!!!
I have run the test and it runs as shown, but the ice tray doesn't fill with water. The water dispenser still works so I know it has water. It stopped suddenly.
Hi Robert, if your icemaker is making too much ice or overflowing be sure the bucket is properly positioned directly under the icemaker. Make sure the feeler arm is not broken. Some refrigerators have a freezer shelf that must be used when installing an icemaker. If the shelf is not installed properly, it will cause the ice to overflow. If the above suggestions do not resolve this issue I recommend contacting service to have your unit diagnosed. Thanks for checking with us! Alison with GE
Hi Peter - Thanks for reaching out to us. I am happy to help. Some ice makers have a wire bail, which acts as an on-off switch. To stop ice production, lift this arm up. If your model does not have this design, and you have an electronic display on the front of the freezer door, you may have a pad that controls this operation. To turn the ice maker off, press the “Ice Off/Lock” pad once, and let it go immediately. The words “ICE OFF” should appear. I hope this helps! Thanks, Jill with GE
Thank you so much for providing this video. It was not only great for troubleshooting - it showed me how to fix the ice maker. That would have been a pricey service call and that's IF I got an honest repair person. Thank you again very much.
This video solved the problem on my GE GDE23GG but I did have to run through the procedure twice. Some things to note: a piece of ice was frozen and preventing the rake from fully rotating. It came shooting out of the freezer (no exaggeration) so be careful if your face is in the freezer during the test like mine was. I ran through the test twice because the first time there was still not water "noise" coming from the ice maker after the first test (no flashing green light either). Not sure if I didn't wait a full 15 seconds during the first test before power-cycling.
During the second test, the paddle stayed IN while the rake was moving. Once the rake made a full revolution then the paddle came fully OUT and the water pump (water noise) came on and went back off.
All is well now and I can go back to making my iced coffees. :-)
i did the test and noticed one of the plastic teeth that dont move was a little bent which was preventing the teeth that do move from making a rotation! bent it back into place and now i have ice! I have been buying bags of ice for 2 yrs thinking the thing was broken! THANKS FOR THIS VIDEO GE really helped... only wish i would have looked this up long time ago! but such is life, happy to have it fixed now!
Hello Derek, I have a suggestion that might help. Remove the ice bin and any large clumps of ice in the bucket, store the separated cubes in the freezer until later. Rinse the bin with warm water and let it air dry. Place the separated ice cubes back in the bucket and into the freezer, try dispensing the regular cubes again. I hope this works! - Sheree with GE
Hi Art - I am happy to help. If the ice is clumped or frozen together in the bin, it may dispense only crushed ice, or no ice at all. Remove the bin and dump the ice into a clean bowl. Rinse the bin with warm water, dry it with a clean towel, and place only the separated ice back into the bucket, taking care to remove any large clumps or small shavings of ice. Place the bin back into the freezer and try dispensing again. I hope this helps! Thanks, Jill with
This video is THE BEST. The diagnostic test helped tremendously. My problem was that water was not getting to the ice maker. A day earlier there was a piece of ice caught under the flapper and that ice caused a spring under the flapper to come out of place. Therefore the flapper was not doing it's job. I put the spring back in place and it all works now. Thanks!
Hi Marcos, if during the diagnostic test the icemaker rake did not move or water did not fill the mold it is recommended to call for an icemaker replacement. If the icemaker light does not come on I suggest you check the on/off switch or the icemaker plug. If the light comes on, I suggest you try the diagnostic test again. If you are unable to get the light on the icemaker to come on I recommend service. I hope this information is helpful. Alison with GE
The paddle/flapper on our ice maker had a chunk of ice on it preventing it from swinging out fully. However, this video helped me test it once I fixed it. Thanks!!!
Exactly what happened to mine. I found this video, went through the test, and the rake started to move. I sat there with the freezer drawer open watching the rake and they got stuck about 1/8" "up" and kept grinding. About a minute after they got stuck "WHAM!": a piece of ice came shooting out like a bullet. Ricocheted off of the freezer drawer and into the kitchen. Looks like a piece of ice was frozen and holding the rake down.
Very useful video, thanks. Mine wouldn't perform the self-test, so i removed it and found that the rotary rake had seized against the stationary teeth that break up the ice as it comes out of the mold. This caused the paddle to become stuck in the off position regardless of the on/off switch position. After I freed the rake by breaking off the stuck stationary tooth, the ice maker started working normally. I suspect that two cubes will always be frozen together because of the missing tooth, but if this becomes a big issue I'll replace the assembly.
Hello Kim, We are sorry to hear you are having this issue and will be happy to help. Sometimes a small mound of frost/snow will form on the door in the ice chute. This condition is normal and usually occurs when you have dispensed crushed ice repeatedly. It will eventually evaporate.You can clean frost from the dispenser chute by using a warm damp sponge. For continuous frost: Operate the dispenser with the door open and the ice bucket out to see if the flap is closing all the way. If not, you will want to have the dispenser checked by a service technician.If you would like to schedule a service appointment, please contact GE Consumer Service at
1-800-432-2737. I hope this helps!
GE Appliances hi mice ice maker is the sameone on this video the switch is on and the light blinks but it doesnt rotate when reset and it leaks water
Nicholas, We are sorry to hear you are having this issue. We recommend having GE Consumer Service out. They can be reached by calling 1-800-432-2737 or you can schedule online. JW
Thank you so much for this video, the icemaker diagnostic test doesn't come in the manual, but with this video it worked very well!!
Saludos desde Monterrey, México!
Thanks for the love, Mario! Glad we could help with your GE ice maker. Enjoy! -SF
I am soooooooo glad you posted that video - after performing the reset it was making ice 10 minutes later. Thank you for posting it
Awesome! I actually fixed my ice maker due to this video's instruction of the 'Icemaker Diagnostic Test'. Thank you for a great instructional video. Not a waste of effort at all. :)
Ken Lovette - You are very welcome! Glad it helped and thanks for taking the time to let us know! Michelle from GE
itonyiphone - Thanks so much for letting us know the final outcome! We love it when we can help out our loyal GE customers. - Sheree with GE
This video saved my cash poor ass big time. Bought a new house in Vegas with a GE. The ice in the drawer was at least 8 to 10 months old and tasted awful. Dumped it. Did the factory reset. It worked. It's now making new ice. Thanx loads!
Q: I installed a quality Fleck water softener on the house. (The water in Vegas is awful. It's extremely hard.) If the new ice still tastes funny, what next? Replace the filter? The water from the dispenser tastes good. Although it's not cold. Thanx again.
Hello, Thanks for the feedback. Glad you were able to take advantage of the video. As far as the ice having a strange taste, please view the trouble-shooting link below:
products.geappliances.com/appliance/gea-support-search-content?contentId=18944
My GE Ice maker started to not make ice very quickly or at all. Not even two years old. I tried resetting the icemaker but to no avail. Just randomly hit the temp button on the front and noticed my freezer was set to 0 degrees but was only 10 degrees inside. Plenty cold, but not cold enough per the setting. Then noticed the door wasn't quite closing all the way due to an item inside sticking out just a bit too far. Readjusted the item and noticed the door close better with that normal "seal feel" clump. It took a few hours but the inside temp went back down to 0 degrees, and the ice maker went back to working normally.
This was very helpful. I didn't even know there was an on and off switch to control it. Thank you so much.
Glad it helped!
Hello Larry, We only offer basic troubleshooting tips as this is beyond our level of expertise. I suggest you schedule an appointment to have your icemaker diagnosed by one of our GE authorized service technicians. Thanks for checking with us!
Hello GE..
GE Appliances are the only ones I've ever owned.
Last frig was 20 years old and still works nice and cold. Ice Maker went out after 20 years and was told there was no replacement.
2019 bought GE side by side french door, water and ice outside panel. Today beeping beeps beeps continued, it changed from ice to water to lock to ice all day long.
So, I went to the breaker box and flipped it off, for 1-minute and looked at panel. It was on lock. So I unlocked it reset freezer to 0° and frig to 37° and it's been 30 minutes and no beep!
Now,,,, can you tell me why it barely makes ice?????
Filter is new, frig hasnt been in house but 6 months, yes it makes ice but super slow, takes longer than 90 minutes to make a single batch, please help and thank you!
This is a great video. I was able to get my icemaker going within ten minutes. My raker had become unaligned and was easy to adjust. You saved me a service call. Thanks GE!
The videos have not addressed my issues. My GE Profile Side by side has stopped dispensing water; however, the ice dispenser works perfectly. When the dispenser is pressed, there is a creaking noise coming from the inside back of the refrigerator. The frig is about five and a half years old. What do you suggest, please?
I have GE model PSS27NSTASS. The original ice maker failed (green light flashing). I purchased a used one that demanded water once, then it started flashing. The diagnostic test did not activate a cycle. I replaced the water valve to no avail, then found a new WR30X10093 icemaker for a good price. I let it sit for 48 hours and tried the diagnostic test. Nothing. Freezer temp is set to zero. Is there any other electronic source of failure? Perhaps the control board? Please share your thoughts.
Bought GE Fridge last April (2016). Month later had to get service in because ice maker was not working. Repair did dazzle dazzle reset and said it should be fine. Haven't worked fine the rest of time. Finally got frustrated and phone GE. What a surprise! Sorry sir you are out of your warranty. Repair guy left today after paying $120.00 to tell us the ice maker (which is pretty well new still) needs replacing. Cost? only $331.00. I am in the building industry and will gladly share my GE experience with many.
Hello Mike, this is certainly not what we like to hear about our GE products. Have you started a GE incident number that we could look into for you? Please let us know. -SF
No I have not. The customer service rep at GE never indicated such a process of an incident number. If there is such a process I would gladly start with the incident number although I doubt this would be effective. Please advise.
Did you have this service completed through GE Appliances. -TS
Most definitely. We called Sears location where we bought it. They provided the number for GE and I called. They set up the service call and the service company called me and set up the appointment.
Thank you for sharing this, Mike. Please contact us at eResponse@ge.com so we can check into this further. -RF
Just replaced the ice maker on my profile French door fridge. Water line to the valve was broken fixed that getting water to the water dispenser now ,reset the the ice maker ,checked the water to the filter section ,water squirts out when the switch is pushed in ,don’t use a filter have the plug in it fridge is about 8 years old . Still ice making is very slow running out of ideas . Temps are set at 0 and 37 degrees . Any suggestions.?Frank M
Hi Rick, I am sorry to hear that your ice maker is leaking. We offer some trouble shooting tips on our GE Appliance website that should help. Just look under the Support tab, scroll down to the Troubleshooting section and type in "leaking icemaker. I hope this helps! - Sheree with GE
I have a model 23 and the ice maker works fine, but the dispenser works intermittently. Sometimes it dispenses ice and sometimes nothing. The motor does not activate to push out the ice. Any tips on what could be wrong?
.
Where should the ice rake rest? It is stopping on the water fill side and have noticed at times that ice freezes to the rake. If this is not the proper location, how can it be adjusted to the proper position? It also seems to have trouble dumping the ice into the bin as the cubes appear to be partially frozen to the rake.
I have an older model GE profile with ice maker. The ice maker has a plastic piece to turn the ice maker on and off. For some reason the ice maker isn’t working but the water spout works fine. I’m on dialysis and this ice maker really helps me with not drinking a lot because I can use the ice. Please help.
I have a new GE side-by-side. After a month, it stopped dispensing ice. There is ice but it won't come down. Water will come, but no ice. I emptied it , checked for obstructions, and replaced it. It started making the ice again immediately, but after waiting a day, it still will not release ice. It sounds like it is going to, but never does.
ok lets say it didnt turn 360 degrees after 3mins....there a way to fix it without buying a new one? will water pour into the icemaker regardless if the icemaker is bad or not?
Did you get it fixxed, and if so what ended up being the problem? I have the same problem
Thank You
My ice tray had tilted and was not level causing large cubes to make on the low end. When trying to cycle the cubes out it would stall because of the large cubes. I thawed out the ice maker, removed the cubes put a small glass under the maker to level it out. It cycled and refilled.
I have a similar problem. The ICEMAKER makes ICE, and if I activate manually the cycle it goes well. But is not repeating the cycle again. I can't manage to make the Ice Maker operate continuously. Can you help me with that?
Did all your tips still not producing ice have PYE22PHHSS any suggestions
was this recorded using a potato?
Hello, When I toggle the on/off switch, the green light does not come on. Looks like the ice maker is not getting power. How do I troubleshoot that?
My ice maker was working great until we had a strom then the power outage my ice maker was pouring out water all over the floor I turn the it off under the sink but still water just pouring then I went to were the water heater was and turn the blue main water off and it stop finally at 9:00 pm the power came on so I turn the it all on under the sink and turn the power to the water on my water dispenser works but no ice so I did the reset three times so I will wait two days and hopefully it will work my question is this if I get water from the water dispenser is that the same for the ice maker as well remember I’m a girl doing this on my own so I could use some advice you.thank you
There are two thermostats in my ice maker. Wr30x10093 mod can 29. I have tested the large one that senses temp of the mold tray and it conducts when the temp is 15 dregs. What is the purpose of the smaller one and how do I test it?
Hello. I have a GE Model pfs22misbbb and the icemaker stopped working. I attempted a diagnostic test as shown in the video and nothing happens. The green light is on when the freezer door switch is pushed in but nothing else happens. Any suggestions would be appreciated. Thanks
I did the diagnostic test and it didnt work so i bought a used one and it still doesnt respond to the test. Can you help me?
Replaced ice maker, replaced filter, replaced damper door assembly, replaced circuit board, replaced inlet water valve. I run ice maker through the diagnostic, it does what it's supposed to do, even warms up on the bottom, then I close freezer door. Next day, ice is in tray and ice maker doesn't cycle. It's as if it's just stuck frozen. Temp display shows 0, fresh food shows 37. I'm stumped. Model is GE Profile PSS26SGRASS. Haven't had ice in 2 weeks now trying all these parts.
Hi Chris- We are sorry to hear you are having these issues. If the icemaker model will not eject the ice, please check the following troubleshooting link. If you continue to have issues, we recommend reaching out to GE Consumer Service at 1-800-432-2737. spklr.io/6059YYGN We hope this helps! JW
Note: That should say the icemaker mold instead of model.
@@geappliances Thanks so much for the reply. I tried everything listed in the trouble shooting link but no luck. The only thing I can think of is thermistor or thermostat?
Hello Chris. We're sorry to hear that the troubleshooting didn't work. Since this is the case, please reach out to GE Consumer Service at 1-800-432-2737. Alternatively, you could contact us via private message on any of our social media platforms. Thanks! -AT
Was this video recorded with a potato, wow
I have a 2015 GE Monogram fridge My ice maker keeps freezing “trays” of ice instead of dispensing cubes. Any suggestions? Thanks
My ice maker is making ice as it should. However, when I push the paddle to dispense ice (GE Profile side by side) the selection lights go out for several seconds before coming back on. In the meantime, there is no response by the dispenser mechanism - no movement, noise, etc. Suggestions?
Hi Curt, We are sorry to hear you are having this issue. We recommend resetting the electronics by unplugging the unit or flipping the breaker off for a minute. (During this time don't open the doors). If you still have this issue, we would have to recommend contacting GE Consumer Service at 1-800-432-2737. I hope this helps!
Oh my, I have the older model - this video saved me money. I was thinking of buying a new one 😂😂😂!!! Thank you
We're so glad our video helped, Cece! If any other questions come up, we are always glad to assist you. Best, JP
Hello, re GE refrigerator model gce21xgyfls.
The ice maker freezes over to the point where I am unable to open the freezer door.
This happens when the freezer door has not been opened for a few days.
I have tried switching off the ice maker but this does not solve the problem.
Thanks for your help.
Armando.
GE Ref (GRS18HCMSRWW) Icemaker: When turned on the ice-maker will not stop filling with water. But when the on/off control arm is raised to the off position the water stops. what part do I replace?
Hello,
We turned off water to our house a few weeks ago to work on the plumbing. Before then our Ice Maker was working perfect. After we turned our water back on it stopped working. We unplugged the fridge/freezer and let it thaw out. But its still not making ice (Do you need to turn the Ice Maker off when you shut off water to your house??) Water works perfectly. We pulled out the ice bucket and preformed the ice maker diagnostic test but nothing happened. No turn and no water filled.
After we turned on the water to the house we noticed that the ice makers green light WAS flashing green. Now its a solid green.. Any ideas what could be wrong? It can't be broken since it was working before the water was shut off to the house.
Hello Christina, We are sorry to hear that you are having this issue. Please take a look at the link below to see troubleshooting tips.
www.geappliances.com/search/google/infobase/10000594.htm
If you still have issues, please contact us via e-mail for additional assistance.
www.geappliances.com/service_and_support/contact/form_email.htm?ICID=supportflyout-contactemail
Thanks so much for checking with us. Have a good day!
We have a GE Profile Refrigerator Model # PFSSPKWASS and the Ice Maker door will not open. Please help. Thanks Dan
we got a used GE side by side and we hooked up the water. we tried the water and it came out fine. the ice marker didn't stop filling up with water so we had to turn the water off? i'm i missing something
thank you
Please provide the model number for the refrigerator, so we can look into this for you.
@@geappliances
GE® ENERGY STAR® 21.8 Cu. Ft. Side-By-Side Refrigerator
GSE22ETHDBB
@@geappliances doing research we might need to replace the water inlet valve or reset the refrigerator
We recommend performing a full system reset by unplugging the unit for at least 30 seconds, and then plugging the unit back in. If this does not solve the issue, please reach out to our service team by calling 833-426-3393 (Monday - Friday: 8 a.m. - 8 p.m. ET; Saturday - Sunday: Closed) for further assistance.
I did the diagnostic but didn’t see the lever turn but see water flowing into the tray. I can feel the ice in the tray.
It seems GE is pretty responsive. I have a Profile Arctica side by side refrigerator. The ice dispenser has suddenly turning on and dispensing ice all on its own. And if you use it, it stays on. Any helpful videos?
Paul L We are sorry to hear you were having this issue. Depending on the model number there could be a way to deactivate the dispenser under the hinge. However, GE Consumer Service should be called at 1-800-432-2737. If you ever need immediate assistance you can contact our GE Answer Center at 1-800-626-2000. We hope you have gotten this issue resolved.
I have a brand new CW23SSHHSS. The ice maker was working fine but now it just pours water in the bottom of the freezer and it freezes into a block of ice. Any ideas why the water is not going into the ice tray?
I would recommend turning the water line to the ice-maker off and then calling our service team at 1-800-GE-CARES; this description doesn't sound normal.
I have a Profile PSS26MSWC side by side refrigerator and the ice maker does not work entirely. The ice maker makes ice, however, when I push the dispenser paddle, I can here the drive mechanism turning, but no ice is pushed through the bin. I have cleared the ice from the tray and made sure the agitator is not stuck. I can not see why the ice is not being pushed thru the bin.
Hello Rebecca - We are sorry to hear of the experience you are having with your icemaker. Please review this article for more icemaker troubleshooting tips: products.geappliances.com/appliance/gea-support-search-content?contentId=17042 If this does not resolve the issue, service may be needed. Service can be reached by calling 1-800-432-2737, Mon-Fri 7 am - 10 pm ET, Sat-Sun 8 am - 6 pm ET or schedule online anytime at: www.geappliances.com/ge/service-and-support/service.htm
My GE Model GSL22JFXA LB has stopped making ice. I noticed that in the past 6 months or so it would stop, I would change filter and then it would start up again. Now it's not making any ice at all. I checked the water lines and I have good water pressure but there is no water filling the ice maker. I tried to run a diagnostic test as per procedures, but it doesn't work. I also noticed that the green light on the ice maker is off, but the switch is on. But then, that green light was never on from day 1. Could it be the solenoid or the ice maker itself that has gone bad ? Water dispenses very well from the front.
Hi - there could be several causes for your icemaker not producing ice. Your freezer's temperature be less than 15 degrees F in order for the icemaker to call for water. If the temp is OK, then make sure the icemaker is plugged in - there is a cord that plugs into the freezer and if it's become dislodged, that would explain why the green light isn't on and why the diagnostic test didn't work. However if that's not the cause, you may need service at 1-800-432-2737. Thanks -CC
Is the paddle supposed to be out or in?
My GE side-by-side is making ice and the auger turns freely but when I try to get it to dispense ice, I just get a noise but no ice. Any suggestions on what could be wrong please?
The chute in the freezer door gets clogged, especially if you use the crushed ice setting, it plugs up in the door, I used a long wood dowel to unclog it, just stab down the shoot untill all the ice is broken up.
I have a GE Profile refrigerator with an ice maker. The ice maker will not quit making ice and over flows even with the shut off arm in the up position. Any advise.
Can you re-upload this in a higher quality? I cannot see anything because the quality is so low and fuzzy.
We apologize for the inconvenience due to the age of this video. We'd be happy to assist you with the issue you're experiencing with your icemaker. Please provide the model number for your refrigerator, as well as a description of the issue you're experiencing, so we can look into this for you. Instructions for locating the model number can be found here: spklr.io/6051vP3T
@@geappliances I got it figured out. Thanks!
I have a GE Profile refrigerator and the Ice maker won't shut off. The shut off arm is in the off position and it continues to make ice. What could be wrong? How could this be fixed? Thanks
+heineken252 Thank you for reaching out to us. Here is a link offering a few tips. We hope you find them to be helpful:
products.geappliances.com/appliance/gea-support-search-content?contentId=16934
Hi, Dan - We are happy to help! So we may best assist you, please reach out to us on our GE Appliances website on our "Contact Us" tab. Be sure and include your complete model and serial number. We look forward to hearing back from you. Thanks!
New GE profile French door, freezer on the bottom fridge. We don't use ice that often, once a week. The ice cubes are all frozen in the bin in the freezer. the freezer is set to zero why would the ice melt into a sold block.
Hello- Congratulations on your new refrigerator. Thanks so much for checking with us. When the ice bin is full, the pressure from the weight of the cubes can cause the bottom cubes to fuse and clump. To prevent this from happening, discard the clumped ice and check the bin periodically to ensure the ice is not building up. If you do not use a large amount of ice, you may turn off the icemaker and stop ice production to prevent this as well. We hope this helps! JW
After about 6 months of using my new refridgerator the water dispenser has become very slow and the ice maker is not making ice (because the water filling the tray comes out too slow). It is not the filter. And the water supply pressure is fine. What can it be?
If you've tried the troubleshooting tips from the page below, and you're confident it isn't the water filter or the water supply pressure, we would recommend you call our service team at 1-800-432-2737 for a proper diagnosis of the issue.
products.geappliances.com/appliance/gea-support-search-content?contentId=16239
Freezer light : NOT working after only 18 months. How do I fix/replace ??
Hi, I have a Kenmore side by side, The ice maker works, but after using the icemaker, either cube or crushed, we are getting ice cubes inside the freezer on the lower shelves. Is there something that is supposed to prevent the ice from falling into the freezer section?
Hi Michael - while I don't know anything about Kenmore refrigerators (Kenmore is not related to GE), you want to make sure the ice bucket is in the correct position so ice can't "miss" the chute. And if the bucket is overflowing with ice, you may want to remove some. You may want to check with Kenmore to see if they have suggestions specifically for your model. Thanks -CC
Hello. I had some leaking from my freezer. I replaced the icemaker since part of the rake was missing and it was having trouble operating properly. Then I noticed the leak was from the waterline that goes to the freezer. So I also replaced the water inlet valve. Now I am not getting any water to the icemaker. Still getting it to the water dispenser in the front. Any suggestion? The icemaker diagnostic didn't do anything.
I replaced my ice maker a little over a year ago, It quit working and has melted wires inside it. Can water valve cause this?
I have a ge side by side tfhw24R, its dispensing water through the door, but making no ice in the bucket?
+john purdy We're glad to help, John. Can you tell us what happens when you perform the diagnostic test? Does the icemaker rake move position when you reset it? Thanks for any details you can provide. JP
I have a GE Profile fridge about 6-7 years old, top freezer / water dispenser inside fridge. The ice maker makes ice, but the production is low. What could that be? thanks
Hello Bill Turpin, Thanks for contacting us. We will be happy to help. If you have an integrated ice bucket the bucket will get to the point where the ice maker stops, but is not yet full, after 1-2 days without dispensing. Nominal production of 100 to 120 cubes in 24 hours will only fill the back portion of the ice bucket. (100 to 120 cubes doesn't look like much.) Try dispensing some ice. The ice maker will start working again and the ice bucket will get full.
If the ice bucket is empty and you leave for a few days, it will only be 1/2 full when you come back. This is due to the ice bucket tilting back and the ice pile in the back shutting off the ice maker. Once some ice has been dispensed the ice maker will start working again and the ice bucket will get full.
With no ice usage, other than the auger to move the ice up, this can take 2-3 days for it to get full.
Thanks so much for your question. I hope this helps!
I have a GE Profile side by side and I can hear the ice machine turning---or something sounding like a continuous operation----and although it is MAKING ice it will not dispense ice. Suggestions?
+Meredith Trapp We're glad to help, Meredith. Please take a look at some tips, offered in our link, below:
products.geappliances.com/appliance/gea-support-search-content?contentId=16843
Water was pouring out of the icemaker water line inside of the freezer at a high rate and flooded my kitchen! Also, my icemaker failed the diagnostic. Will a new icemaker fix this?@ GE Appliances
GE Appliances
We are so sorry to hear this has happened with your icemaker, D.A. Please contact our GE Service to have a GE trained technician diagnose and repair this for you: www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service Thanks for working with us. -SF
I have installed new ice maker after checking all other possible issues. it worked briefly and now it will not work. The water fill valve is fine the door switch is good. when installing new ice maker we saw the timer moving and figured I had it fixed. then after waiting it didn't make new ice. I'm hoping the wiring did not go bad. any suggestions. please.
Hi Deborah, Thanks for reaching out to GE with these ice maker issues and we want to help. Please see these additional troubleshooting tips from our GE website: products.geappliances.com/appliance/gea-support-search-content?contentId=17403 Good luck! -SF
I have installed a new filter,water valve and ice maker.I still do not have any water to the ice maker?????
Hi, I have a GE PSS25ngna bb side by side, The ice maker works, but after using the icemaker, either cube or crushed, we are getting ice cubes inside the freezer on the lower shelves. Is there something that is supposed to prevent the ice from falling into the freezer section?
Hello Bernie - We are sorry to hear this. We would remove the ice bucket and re-install it to make sure it is in it's proper position. Also, please see the following trouble-shooting tips link on cleaning the dispenser chute and checking to be certain it is closing all of the way. If this does not help, we recommend service as suggested: products.geappliances.com/appliance/gea-support-search-content?contentId=16662 We hope this helps!
I just bought a GE refrigerator on Thursday and the freezer works but the refrigerator isn't cold Its a top freezer model
In my case it seems that my ice cubes are sometimes frozen inside the ice maker, but then they will melt partly, and then when the ice maker adds more water, the excess water spills down the back of the unit.
My ice maker works fine when i pull the paddle back out, but it does not come out on it's own. Do you know what could be the issue?
Hello 333_half_evil, thanks for reaching out to us with these issues so that we can help further. We would like to share a couple of troubleshooting links for assistance:
products.geappliances.com/appliance/gea-support-search-content?contentId=16934
products.geappliances.com/appliance/gea-support-search-content?contentId=17763 Let us know if you additional questions. -SF
Hi...I have the same ice maker. but it throws a lot of water and overflows .. someone will know what the problem will be ????
Ice has shifted, probably as dispenser operated when there was a full accumulation of cubes, causing a jam. I can not remove the ice drawer at all. Is it advisable/possible to aim a hair drier on low setting up through the opening to the gears to help dislodge enough ice to allow the gears to operate from the bottom--ultimately allowing the top cubes to lower enough to pull out the drawer? Or is my only option is to pull the power and wait for everything to melt? It is a GE double door, bottom freezer, with ice maker dispenser in left door model GF356KKYASS. Thanks.
Hello Mary - There should be no issue with using the hair dryer. If this does not work then disconnecting power to the unit would be your next step. -TS
Thank you for the video. It helped resolve the problem. The spring end was not seated in the hole and the sensor arm was not under tension. Also chipped a little bit of ice off the spring.
You're welcome Raffy! We are so happy to hear our video helped you resolve your issue. Have a great day!
I have a GE Profile Refridgerator, Model # TBX2525PRBMLWW that the ice dispenser does not open to let the ice fall through in the glasses. It makes the ice fine and even crushes the ice fine but it just collects there at the flap and doesn't fall through. Hopefully you can give me an easy fix for this. Thank you.
Shirley Haas Thanks for reaching out to us, Shirley. Here are a few links which include several tips that might help your issue:
www.geappliances.com/search/google/infobase/10003593.htm
www.geappliances.com/search/google/infobase/10000281.htm
I have a GE ADORA side by side with the ice maker and water dispenser. The ice dispenser will not dispense the ice. It continues to turn and make a clunking noise. I tried to reset the tray and something is not turning the end piece. I already replaced the plastic cup. Any other suggestions what could be wrong.
Hello Sandy - We are very sorry you are experiencing this issue. Please reference this following link for next steps: products.geappliances.com/appliance/gea-support-search-content?contentId=21757 . -TS
This worked great, however, I am still having trouble getting the ice to dispense from the door. Any suggestions?
Please review the following link for next steps: products.geappliances.com/appliance/gea-support-search-content?contentId=21757. -TS
I have a GE Monogram and running the diagnostic test has made my icemaker work again. Thank you! $400 saved!
I have a GE TFX22R that has been running well since 1992! The icemaker dispenser gets moldy at times and I'd like to remove the rear cover recess from the inside of the freezer door to clean it. Does anyone know how to do this so I don't break the plastic door? The part is no longer replaceable. Thanks!
Our automatic icemaker does not make ice in our GE GSH25JGDBB
The water dispenser works without issue.
How do you adjust the paddle, if the paddle does not move freely.
The spring is connected to the paddle and the ice maker housing.
Any ideas on how to get the paddle to move back and forth?
Hello Rudy, thanks for contacting us and we want to help. First, make sure that the icemaker switch is in the "ON" position. Then, the icemaker must reach 15 degrees F before a cycle will begin, so increase your temperature settings if needed. Next, try adding a cup of water to the ice cube mold to see if it will eject the cubes for you and reset it. If this doesn't help, then I recommend scheduling a service appointment: www.geappliances.com/ge/service-and-support/service.htm -SF
Hi, Avi - We regret your issue. Here is a link that offers information with the symptom of a leaking icemaker:
www.geappliances.com/search/google/infobase/10001430.htm
If your issue persists, service may be needed. If you would like to set up an appointment, take a look at our following link:
www.geappliances.com/service_and_support/service/?ICID=supportflyout-service
We hope this helps!
hi I have a ge profile fridge and there is ice forming in the right corner of the ice tray and then drips down the back of the ice tray pls help joe
+joe smith We're sorry for any inconvenience, Joe. For this issue, service is recommended:
www.geappliances.com/ge/service-and-support/service.htm
I ran the ice maker diagnostic, and it ran just fine. It still will not produce ice. Do you have any suggestions? This is a Hotpoint model hss22gftaww. Everything else is working properly. still no answer? 2 days later.
diagnostic still runs fine , no problem at all. But the ice maker still will not continue making ice after good test.
+schnides111 Sorry for the delay in our response. At this point we recommend you schedule a service appointment, please contact GE Consumer Service at 1-800-432-2737 or schedule an appointment online at genet.geappliances.com/eService/Service/home
there is a $2 part (thermistor) - amozon, on some ice makers that usuaally fails first to keep from you burning up your motor, it sends/gives the coils under the ice some quick heat to let them slide out easy. On some ice makers. Look in tray where ice should be, if it's there! its the above therrmistor or a bad fuse or worn out motor due to above. check wiring dio. and test it and if bad read #on it. good luck, Richard
Thanks ! This Diagnostic Test saved me MONEY.
I have a 28.5 cf French door w ice maker in bottom drawer, no water dispensary. Put a new floor in , put frig. Back 4 hours later plugged in,Hooked water tubing back on, turned on water in basement. No ice been couple weeks. Please help! Thank you. Kathy
Hi Kathleen - if the water was not hooked up to the refrigerator for awhile and the icemaker was left on, that can cause the water valve to burn out. Make sure the icemaker switch is turned on and that there isn't a separate water shut-off valve in your kitchen that may also have been turned off. Here is a link from our website that will give you some other things to check:
products.geappliances.com/appliance/gea-support-search-content?contentId=17403
I hope this helps -CC
GE Appliances frig was unplugged from electric and water same time
Hi Kathleen - you might check to make sure the icemaker on/off switch is in the 'on' position and make sure any other shut-off valve has been turned back on. Otherwise, we'd have to recommend service. Thanks -CC
I have the same problem. It did dispense cubes at first but only crushed now. Did you get it resolved?
The solonoid that lifts the crusher out of the way is not functioning. It happened to mine too.
Thank you, you just saved me $80. My ice paddle was jammed with an ice cube. Price $0.00
dlheavrin - This is also one of my favorite troubleshooting videos! So glad that it was able to solve your issues. - Sheree with GE
Have GE Profile refrigerator with ice dispenser. Digital control panel isn't working and light and alarm lights keep going and off but can't change from water to ice or doesn't show temperature of freezer or fridge. Water still comes out and it makes ice.
Hello Marie, We apologize for these issues and would like to help. Try disconnecting power to your refrigerator, at the power source, for about 30 seconds to reset the electronics. If this doesn't help, then I recommend scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and repair your appliance. You can schedule an appointment online at: www.geappliances.com/ge/service-and-support/service.htm Thank you. -SF
hello I have a side by side ge fridge model pss26lgsc bb. I just recently replaced the water tank assembly and that's working now but the ice machine is not working and it has been 48 hours after hooking it back up and no ice.. could u give me any advice as to what it could be??
+Melvin McCoy Thanks for reaching out to us, Melvin. We're sorry you are experiencing this issue. Have you checked to be sure the icemaker is turned on? Do you see a green light on the icemaker? If so, have you performed the diagnostic test? We will look out for your reply. Thanks, JP
+GE Appliances ice making is turned on. I checked with a fellow youtuber and found it to be the spring that holds the paddle tension. put it back in its hole and turned the ice maker off and pushed the paddle in 3 times to "factory reset" turned it back on. 3 hours later she kicking ice out baby!!!!!!
+Melvin McCoy This is fantastic news, Melvin! We are so happy to hear your icemaker is back in the ice making business!
I have run the test and it runs as shown, but the ice tray doesn't fill with water. The water dispenser still works so I know it has water. It stopped suddenly.
did you figure out what needed to be done, my is doing the same