I have always said that the keys should be with the person you check in for your Muster drill with. That way they can’t be stolen and also makes the people go do the muster drill instead of delaying the ship from leaving
This is not just a carnival issue. Last August. When on Royal C. As I approached my room my cards was not in my door. A man had a few room cards and was two doors away. As I told my granddaughter I had to go to guest services because our cards were not there. The man turned and looked at and said oh are you ___?. I said yes, he said oh they put your cards on my door, here. But he had several cards in his hand. I went and had new cards printed and explained I didn’t feel safe because of that
I’d want new keys too (though apparently old keys aren’t necessarily deactivated when reprinted…), but FWIW on a Royal ship (I’m thinking Liberty in Sept 2022) I got to my stateroom to find two envelopes, one with my keys and one with another couple’s keys to another stateroom. I found a crew member to hand the incorrect keys off to (I don’t remember if I didn’t know the room number, if it wasn’t nearby, or if I figured “staterooms opened a little bit ago, they may have already gone to guest services for new keys, and I’m tired and don’t want anything to do with this”), but it - somehow - does happen. It is a wildly busy day for the crew, and I think they can just grab more than the correct number of envelopes in the rush. But I already didn’t love the keys-at-door system, and get to my room for them ASAP when the corridor opens up.
Exact same situation happened with us on RC. There were 4 room keys in our room, which was booked for 2 people. Turned out we had the neighbor’s key cards as well.
Whoever stole the cards probably cruised with Carnival before and figured out the system and did this. Carnival used to give the cards in the terminal then decided to put them outside the door to make things go faster in the terminal. Unfortunately too many dishonest ppl around, they'll need to change back to the old system
I definitely agree with you Jay, once you check in and board the ship, that's when they should give you your card. Some people have zero morals and it's a shame that they cannot be trusted to not touch things that don't belong to them. So I definitely agree, it's time for Carnival to improve this process and I'm hopeful that they will.
I’m not shocked by this. The 1st Carnival cruise I took, my card was handed to me as I checked in. The last Carnival cruise I took, the card was at my door. I wasn’t a fan of that, but it’s probably easier for the cruise line. Either way, I believe they should just give us our cards before hand
And YES ! Carnival should give us our cards when we check in.. before we get on the ship. Hand them directly to us therefore there isn’t any doubt who got the card and who is responsible for the charges. Keep up the good work and we would love to meet you on maybe a group cruise ?? ❤❤❤❤❤❤
Every Carnival cruise I been on, i had to put my birthday in and then change the pin at that time to use it at the casino. So the person who steels your card has to know your birthday. That is the only way you can charge a room and use it at the casino. So the person who stole it and used it at the casino had to be someone who knew them personally, since they would have to know your DOB to charge the room on the card.
It's sad people will stoop to such levels to rip people off. I hope they were arrested. In the past, Carnival gave out the S&S card in the terminal. Maybe they should go back to doing that.
To my knowledge, carnival didn't always place ship cards on the outside of cabins. Ship cards were once distributed in the check-in terminal. I could be wrong, but this is how I remember it being.
I've had to go to customer service only twice in roughly 20 cruises. My issues were not life and death but the first time I was a noob. No lie, 2.5 hr line. I quickly learned go in the middle of the night! Best time is a few hours before arriving at a destination. Not as many agents but 5 people tops needing assistance. Done in 15 minutes.
I agree and believe you can add your credit card via the app or pay for it all at the end of the cruise with cash. I always keep an eye on my charges in case there's a mistake made or I drank too much. 😅 I still won't be surprised at the end of the cruise by my bill.
I agree. I think her advice is perfect. Especially if you are someone with a set amount for spending. She more than likely had to go without money on board for 3 days while they investigated.
I think it mainly keeps ppl from entering their cabins until they have been cleaned and ready for the next guests. I do agree there should be a better way. Hopefully this is an isolated incident and the guests accounts were made right. What a mess to have to deal with on their vacation.
The cruise lines used to hand you your cards before you got on, but I guess in order to shorten the boarding time they have it at your room. That bothers me, even though I haven't had any issues myself. It would really be easy to just walk down a hall and grab a handful of cards. You would eventually be caught on security cameras using them, but in the meantime, you can ring up quite a tab. Maybe there should be a way to activate your card, as you do when you first use it in the casino, and must establish a pin number.
I think it’s because so many people ignored the closed doors in the halls and would go to their cabins before you were supposed to. This way, you can’t. But I don’t like it.
Carnival used to give the Sail & Sign cards in the terminal. They need to rethink this and go back to that. I was surprised when they started leaving them outside the cabins.
Thank you for this. We belong to Norwegian and our ship's ID Card that we get at the check in terminal handled all of our door keys and charges. Nothing left at the door of the room except for the paper notifications of the next day's schedule. I do wish the ship would take a day between off loading passengers and clean the ship and restock and refuel before on-loading the next passengers so we can get to our rooms at our check in and boarding times.
This is part of Carnivals business plan to shorten boarding process which both my wife and I are fans. Are they aware that there is a risk of somebody's card being stolen? Absoluletly. No different than somebody losing their card at the pool or leaving it in a slot machine. I think that Carnival along with myself would believe that most people in general are honest. They have already determined the benefits out weigh the risk involved, and would change the policy if there was widespread abuse. We sailed February aboard the Celebration. I asked an employee at the retail shops about theft. Her reply was that it happens all the time and the thieves are dealt with. She said many cruisers forget that you are essentially in an enclosed city with cameras everywhere. They simply follow you through the cameras back to your stateroom.
OK what do they do to them, THESE CROOKS? I say make them "walk the plank" I would make them the walk the plank to escort these people off the ship UNDER ARMED GAURD ARREST TO SHOW THEY ARE CRIMINALS!
I understand that Disney also puts their room cards in envelopes on the stateroom doors since Covid. They used to print them and provide them during check-in at the terminal. All cruise lines, in my opinion, need to go back to issuing those cards during the check-in process at the terminal.
I haven't had a card handed to me at check in in a long time to include Celebrity, RC and Carnival - all were left at the door. What I don't understand in this video is why the cards were still active? I've misplaced a card on Carnival before and got another Sail & Sign card, subsequently found the original one and tried to use it and it was no good for getting in the room or use at the bar.
I have always worried about our cards being left in the mail holder for anyone to just walk by and pick up. I feel SO bad for the Auntie who had that MAJOR HASSLE on her cruise. As for what you said about not being able to use your girlfriends cards.. that’s fishy/crazy cuz my man who has a different last name has always been able to use my card to get me a drink 🤔 maybe the server looked and seen I was near by . IDK still fishy. ❤️❤️❤️❤️❤️❤️❤️
Carnival used to give you your keys as soon as you boarded the ship. Back then, you could immediately go to your rooms too. In those times, that was the best time to go to the “purser’s desk” to put cash or a credit card on your Sail N Sign. The reason that was the best time back then was because most people were so excited to see their cabin so it would only take about 15 mins of your time and you were ready to buy drinks. Then, about 1 hour later, there would be a huge line
If I recall when I sailed on NCL they printed our card when we checked in for our cruise. I remember being surprised this didn't happen when we first sailed on Carnival. And, this has also crossed my mind. These cards are just sitting there for anyone to grab.
Curious to know why Carnival did not actually disable the cards that were reported missing. That would make the stolen cards unusable as soon as Carnival issues the replacement cards.
Carnival used to give the card at check in. They changed a few years ago. I believe it was started to make checking in faster as they had to find your card. Personally not sure why they don’t just do as hotels do and quickly create/swipe the card at check-in.
Oh my goodness!! Great idea They should give us our key cards as we check in AND they absolutely shouldn’t allow us to get drinks until we’ve completed that darn drill!!!
Yes I agree I don’t have much on my card when I put it on my card. Sometimes I put a pre pay card on there. If you go when customer service opens the line is not that long. But if you go on lunchtime yes lots of people are there. Thanks for showing this
I wondered when this issue would happen. It doesn't make sense to leave something so important outside the cabin accessible to anyone walking by. Also, the thief has access to your cabin!😮😮
They used to give you the card at the terminal when you checked in on Carnival. I’m also reading comments from people that cruised on Royal ships saying they also leave cards at the door for them.
I knew this was a possible issue/problem. I was on Carnival two weeks ago out of Orlando. My first cruise. I was telling my wife that leaving the envelope/S&S card by the room door was not the best idea I've ever seen. Especially if the card is supposed to be the guests form of currency. This needs to change,
Carnival in the past used to give you your card when you checked in on the terminal. Leaving the card in your mailbox is fairly new. I'm thinking that they should go back to the old way or have some way to leave the car in your cabin and use your boarding pass to unlock your cabin door. Just a thought.
Hi Jay Carnival use to give you the key card in the terminal in the 90's early 2000's I think they stopped because people were going to their rooms before they were ready. Love you take care
I haven't been on a cruise yet but I've been watching your videos and I love them keep up the good work. But with that being said that is one thing that I always thought about whenever you go to your room you pick up your room key card at the door I always thought that was weird. Me and my wife will probably be going on our first cruise next year in February for our 24th anniversary. So I've been soaking up all your knowledge about and is awesome the way you show us around ships the rooms the tips you give are awesome. New to the channel but I believe I'll probably watched all the videos at least most of them.
I was on a Carnival cruise last year and we received our cards at check in. We ate in the buffet and ordered drinks and had to use the card. My sister had gifted me a drink card and that had been left in the room. Now days with all of the security issues I can’t see why they would be leaving key cards on the outside of the cabin. They don’t put the number of the cabin on the card in case it is lost or stolen.
This has always worried me too! We’ve gone on 25 Carnival cruises, so far and they used to give your Sail & Sign cards in the terminal. Not fond of this new way at all!
You have to enter a pin # to access funds in the casino. Last time I went it was my DOB as my pin. The older ships had me choose a pin, that opens it up to theft for sure.
With Royal, when you go to check in before boarding the ship, that's when they give you your card. I took a Carnival cruise a long time ago and they had my key laying on the counter in my room and the door was wide open.
I sailed Royal in January onboard Symphony. Our room keys were not given to us in the terminal. They were outside our room once the rooms became available.
I wonder if there is a way they can give you a bracelet to wear upon checking in that allows you to charge/run a tab and open up your room? Maybe it can also have an gps locator in case someone accidentally falls overboard so they can be found? Extra safety features would be appreciated.😊
Royal and Celebrity leave the card at the room. I've never had a problem but I go to the room as soon as the rooms open so I can get rid of my carry-on bag and get a few things put away. Carnival should have had the person arrested before the cruise ended
@@Reed-2big They must have started this post pandemic, I saw a video of a passenger cruising out of Fort Everglades in December 2021 and their card was outside their stateroom door. I don’t like this at all.
@@Aquariangirl126 My Royal trip was after COVID. I have a celebrity coming up. I’ve been absent from them since quit a while before COVID due to several things that threatened my health! Then they went to all in packages, which I’m good with on higher luxury lines but not them. In fact their costs were similar for some itineraries and I prefer the smaller ships! When celebrity went back to offering simple sail I decided to do an itineraries I’ve not seen on any other line. Time will tell, but if my card is on my door I’ll immediately have it reissued as if it was lost. Every line I’ve been on as B2B allows those guests to go back to their rooms before the others are cleaned. So yes there are people in the halls before me. My only advantage is I’m on a dead end hall which should be less vulnerable. The only thing that might have made sense was during the extra sanitation that COVID caused fewer folks would be touching the card.
@@Reed-2big The last cruise I was on was Symphony of the Seas 2019 pre pandemic. I’m looking forward to cruising again, I just wanted to wait until things got back to normal on the cruise line. When it comes to placing sail passes on passengers stateroom doors prior to arrival I feel a little uncomfortable about that. What I plan on doing is immediately get my sail pass from my room and make sure no purchases have charged prior to me using it. Happy future cruising to you and your family.
You are wrong, Royal Caribbean does not provide sail and sign cards on check in, they are outside your cabin which you cannot access until the fire doors (which allows access to the hallway to your cabin) are opened, usually around 1 pm. You are right about the bad advice. Charges can be made unless there are restrictions placed on the account, so you may as well add a credit card to your account when you complete the online check in for your cruise. Either way you can always go to guest services the next morning (when guest services is not busy) and add a credit card to your account. I check my account daily to insure there are no unrecognized charges.
Royal Caribbean does the same thing! Our last two cruises, Radiance to Alaska summer '22 and Voyager to Caribbean, just a couple weeks ago. When we got on board, our "Sea Pass" cards were in an envelope on our stateroom door. I would like them to go back to getting them when you check in for your cruise, as they have done in the past. I was wondering about potential issues with having everyone's room keys distributed like that. A hotel would never do that....
Royal Caribbean has gone this method as well, we just sailed end of February and our Sea Pass cards were waiting at our cabin door, which weren’t available until 1:30pm
Carnival used to give you your sail and sign card at check in after your photo is taken. Occur this did slow things down, but if one will have to wait to get to cabins anyway, this would be the perfect time.
Not sure when you sailed last with Royal Caribbean but our cards were left on our door on both the Harmony and the Odyssey in Oct and Feb respectively. On Celebrity last year Feb they were also left on our door.
I like what princess does w the medallions..mailed to ur home .. MSC u add cc info once onboard.. In casino u don't have a facial recognition..but yes they can pin point what machine u were on & get photo of person in seat..
When they changed how they gave you the cards (putting in your mailbox vs handing to you at check in) I asked this exact question. What happens when someone walks buy & steals your cards??
We have only done 1 Carnival cruise and it's ironic that when my DH and I went to our cabin and grabbed the envelope that had our cabin card in it I said, "Gosh I wonder if anyone would be stupid enough to grab someone else's card and use it." These should be handed at time of check in or go to a medallion app like Princess has. Thanks for sharing!
When in the casino, yes you can charge your room, but you would have to know the pin to charge to the card. That is your Month and date of birth, so how did the person get that information? Sounds very fishy.
She gives some good advice, I think I'm going to do exactly that. I'm going to wait until I'm aboard and have my key card in hand! Even if they can rack up charges, it won't be on my dime it would be on Carnival. Also, when I have issues, I go down to guest services late in the evening.
I remember when you embarked on the cruise ship, that's when you got your cards, they would take your pictures and then give you your sail card, Carnival use to do it that way, I don't understand why they changed, and put your card on your cabin door.
I think a solution to this would be to add a feature to the Check-in process that you have to acknowledge you have your seapass card before it can be used to make purchases.
Excellent & Informative Video Jay! As per your usual... We've never had a problem such as this in all the years we've happily cruised Carnival. Hopefully never will. Thank you for doing this one, it's certainly food for fodder.
I could be wrong, but I seem to recall that Royal gave us paper copies of our SeaPass card in the terminal and we didn't actually get the actual cards until we got to our room, where they were inside the room on the desk, not outside the room.
I was recently on a Royal Caribbean cruise that left from Barbados and I surprised they left our room keys at the cabin door. It’s first time I experienced that on any cruise. Maybe it depends on the port of embarkation.
Absolutely agree with getting the Keycard at check in, I sailed many cruise ships all over the world, been on hundreds of cruises, used to do Vsat/ Satcoms on the ships
We’ve been on several cruises since they started leaving cards outside the staterooms and never had a problem other then getting the wrong color card (I turned platinum on 12/30 and was given a gold card). Regarding the casino I seem to remember having to enter a password in the machine in order to access your account. I remember reading about another guest forgetting their card in a machine and as a result someone used her account and racked up charges
Went on oasis leaving from NJ last year. They also leave the card on the door. Felt very unsafe because most servers only ask for the card and room number.
Originally they gave you your card in the cruise terminal when you checked in. I thought when they started leaving the cards at the door, not a good idea.
I sailed a Royal dship last month, and our sea pass was waiting for us in a envelope outside of our cabin. It was was not given to us before we got to our cabin.
I always wonder if that is bad security practice to put the cards on the door. Other cruise lines do that also. I remember back in the day, NCL gave you the card when you check in at the terminal before getting on board. So. No chance of anyone stealing it before you got it.
I wish Carnival would give us our sign and sail cards at check-in. I've often wondered if this ever happened. Well, now I know. This is horrible. This could be the difference between a good cruise and a bad cruise. It would definitely leave a sour taste in our mouths, and we are close to platinum status. How do we make this request to Carnival?
I was on Royal’s Rhapsody of the Seas in January 2023. First cruise since 2015. I was surprised to see our cards attached to our cabin door. Thank goodness we didn’t experience this, as we had added a CC during online check in. But don’t the newer Royal ships use wristbands that are used like the room key card? Aren’t they at the cabin as well?
1st cruise booked for next year. I have worried a bit about this issue. How do you even buy anything before you get that card? Love your channel! Very informative and makes me laugh!
As long as you know your cabin number, you can charge to that account before you get your keys to the room. That's what we did on our Carnival cruise just a couple of weeks ago.
I was told MSC left your keys in your room which I thought that was dumb! But then they require you to associate a credit card to your key. Which is a hassle. Celebrity does put you card on before sailing but they also give you your sea pass.
Wearables! As you check-in at the terminal, you get a bracelet or token-on-a-clip....as you check-in for e-muster the crew can activate your account to allow charges to begin. Two birds, one stone! Guests get to keep their charging abilities on their body at all times and the cruise line gives them a huge incentive to complete an e-muster as soon as possible!
It does not check IDs at the machines ...I don't think. But you do have to enter your pin number. So the charges would have had to be drink charges.. that should have been checked by the server.
Disney also puts stateroom cards outside your stateroom. They used to give it to you when checking in but now you don’t really have to check in at the counters anymore
Should Carnival change how they distribute their Room Keys?🔑
Yes hand card to me when I board the ship n chk in.
@@dolorescaldwell6544 like NCL does.
Yes
I think they should
I have always felt the way the cards are distributed was unsafe.
I have always said that the keys should be with the person you check in for your Muster drill with. That way they can’t be stolen and also makes the people go do the muster drill instead of delaying the ship from leaving
Great way to kill 2 birds with one stone.
I think this is a great idea! Solves two problems.
Outstanding!!!!
I totally concur.
That is a fantastic idea 👏👌😀 ! Maybe if the cruise line has a "suggestion box" of sorts you can submit your idea to them 💡.
This is not just a carnival issue. Last August. When on Royal C. As I approached my room my cards was not in my door. A man had a few room cards and was two doors away. As I told my granddaughter I had to go to guest services because our cards were not there. The man turned and looked at and said oh are you ___?. I said yes, he said oh they put your cards on my door, here. But he had several cards in his hand. I went and had new cards printed and explained I didn’t feel safe because of that
I’d want new keys too (though apparently old keys aren’t necessarily deactivated when reprinted…), but FWIW on a Royal ship (I’m thinking Liberty in Sept 2022) I got to my stateroom to find two envelopes, one with my keys and one with another couple’s keys to another stateroom. I found a crew member to hand the incorrect keys off to (I don’t remember if I didn’t know the room number, if it wasn’t nearby, or if I figured “staterooms opened a little bit ago, they may have already gone to guest services for new keys, and I’m tired and don’t want anything to do with this”), but it - somehow - does happen. It is a wildly busy day for the crew, and I think they can just grab more than the correct number of envelopes in the rush. But I already didn’t love the keys-at-door system, and get to my room for them ASAP when the corridor opens up.
Exact same situation happened with us on RC. There were 4 room keys in our room, which was booked for 2 people. Turned out we had the neighbor’s key cards as well.
Whoever stole the cards probably cruised with Carnival before and figured out the system and did this. Carnival used to give the cards in the terminal then decided to put them outside the door to make things go faster in the terminal. Unfortunately too many dishonest ppl around, they'll need to change back to the old system
I definitely agree with you Jay, once you check in and board the ship, that's when they should give you your card. Some people have zero morals and it's a shame that they cannot be trusted to not touch things that don't belong to them. So I definitely agree, it's time for Carnival to improve this process and I'm hopeful that they will.
they use to give them to you at check in
@@LidoLife I hope they go back to that method. It would definitely be in everyone's best interest.
I’m not shocked by this. The 1st Carnival cruise I took, my card was handed to me as I checked in. The last Carnival cruise I took, the card was at my door. I wasn’t a fan of that, but it’s probably easier for the cruise line. Either way, I believe they should just give us our cards before hand
Yess..!!
Yes go back to the old way….
And YES ! Carnival should give us our cards when we check in.. before we get on the ship. Hand them directly to us therefore there isn’t any doubt who got the card and who is responsible for the charges. Keep up the good work and we would love to meet you on maybe a group cruise ?? ❤❤❤❤❤❤
AGREED! Also, cameras at check-in can confirm who picked up the cards.
They used to do that before you ever got on the ship your card was on your hand.
Every Carnival cruise I been on, i had to put my birthday in and then change the pin at that time to use it at the casino. So the person who steels your card has to know your birthday. That is the only way you can charge a room and use it at the casino. So the person who stole it and used it at the casino had to be someone who knew them personally, since they would have to know your DOB to charge the room on the card.
I was saying the same thing. You have to put in your DOB each time. How could they do this?
It's sad people will stoop to such levels to rip people off. I hope they were arrested. In the past, Carnival gave out the S&S card in the terminal. Maybe they should go back to doing that.
To my knowledge, carnival didn't always place ship cards on the outside of cabins. Ship cards were once distributed in the check-in terminal. I could be wrong, but this is how I remember it being.
They only changed this about 5 years ago
That's how I remembered it too. Maybe they will go back to the old way.
You are 100% correct
You are correct.
I've had to go to customer service only twice in roughly 20 cruises. My issues were not life and death but the first time I was a noob. No lie, 2.5 hr line. I quickly learned go in the middle of the night! Best time is a few hours before arriving at a destination. Not as many agents but 5 people tops needing assistance. Done in 15 minutes.
I think her advice was spot on for the situation they don’t have the safeguards you mentioned in place yet so her advice is good for the moment
I agree and believe you can add your credit card via the app or pay for it all at the end of the cruise with cash. I always keep an eye on my charges in case there's a mistake made or I drank too much. 😅 I still won't be surprised at the end of the cruise by my bill.
I agree. I think her advice is perfect. Especially if you are someone with a set amount for spending. She more than likely had to go without money on board for 3 days while they investigated.
We used to get our sail & sign cards when we checked in before getting on the ship. I really wish they'd still do that.
I think it mainly keeps ppl from entering their cabins until they have been cleaned and ready for the next guests. I do agree there should be a better way. Hopefully this is an isolated incident and the guests accounts were made right. What a mess to have to deal with on their vacation.
The main doors are closed to the rooms on NCL, so you can't get into the room hallways.
@@Linda-eo3tl exactly the main doors are closed or they could program the doors to remain locked until 1:00 or whatever time.
Thing is you have to set a pin number on your card to gamble. And that takes your birth date to do !! Thanks J
The cruise lines used to hand you your cards before you got on, but I guess in order to shorten the boarding time they have it at your room. That bothers me, even though I haven't had any issues myself. It would really be easy to just walk down a hall and grab a handful of cards. You would eventually be caught on security cameras using them, but in the meantime, you can ring up quite a tab. Maybe there should be a way to activate your card, as you do when you first use it in the casino, and must establish a pin number.
I think it’s because so many people ignored the closed doors in the halls and would go to their cabins before you were supposed to. This way, you can’t. But I don’t like it.
I love the, "what in the [cruise line] is going on here," tagline opening. 😂
Carnival used to give the Sail & Sign cards in the terminal. They need to rethink this and go back to that. I was surprised when they started leaving them outside the cabins.
I appreciate NCL giving you your card before getting onto the ship!
Thank you for this.
We belong to Norwegian and our ship's ID Card that we get at the check in terminal handled all of our door keys and charges. Nothing left at the door of the room except for the paper notifications of the next day's schedule.
I do wish the ship would take a day between off loading passengers and clean the ship and restock and refuel before on-loading the next passengers so we can get to our rooms at our check in and boarding times.
This is part of Carnivals business plan to shorten boarding process which both my wife and I are fans. Are they aware that there is a risk of somebody's card being stolen? Absoluletly. No different than somebody losing their card at the pool or leaving it in a slot machine. I think that Carnival along with myself would believe that most people in general are honest. They have already determined the benefits out weigh the risk involved, and would change the policy if there was widespread abuse. We sailed February aboard the Celebration. I asked an employee at the retail shops about theft. Her reply was that it happens all the time and the thieves are dealt with. She said many cruisers forget that you are essentially in an enclosed city with cameras everywhere. They simply follow you through the cameras back to your stateroom.
OK what do they do to them, THESE CROOKS? I say make them "walk the plank" I would make them the walk the plank to escort these people off the ship UNDER ARMED GAURD ARREST TO SHOW THEY ARE CRIMINALS!
I understand that Disney also puts their room cards in envelopes on the stateroom doors since Covid. They used to print them and provide them during check-in at the terminal. All cruise lines, in my opinion, need to go back to issuing those cards during the check-in process at the terminal.
Not all registers on Carnival show a person’s picture upon purchases. This is a very disturbing incident.
The Casino usually isn’t operational until the ship is at sea… How they used the card there while still docked is a mystery in itself.
And to get money off card in casino you need the persons birth month and year to charge room.
@@loriwelln7321 It must be an inside job. Present or previous employees.
Yes they should never have peoples cards outside their door so they can be stolen. Totally agree with you.
I haven't had a card handed to me at check in in a long time to include Celebrity, RC and Carnival - all were left at the door. What I don't understand in this video is why the cards were still active? I've misplaced a card on Carnival before and got another Sail & Sign card, subsequently found the original one and tried to use it and it was no good for getting in the room or use at the bar.
I have always worried about our cards being left in the mail holder for anyone to just walk by and pick up. I feel SO bad for the Auntie who had that MAJOR HASSLE on her cruise. As for what you said about not being able to use your girlfriends cards.. that’s fishy/crazy cuz my man who has a different last name has always been able to use my card to get me a drink 🤔 maybe the server looked and seen I was near by . IDK still fishy. ❤️❤️❤️❤️❤️❤️❤️
Carnival used to give you your keys as soon as you boarded the ship. Back then, you could immediately go to your rooms too.
In those times, that was the best time to go to the “purser’s desk” to put cash or a credit card on your Sail N Sign. The reason that was the best time back then was because most people were so excited to see their cabin so it would only take about 15 mins of your time and you were ready to buy drinks. Then, about 1 hour later, there would be a huge line
If I recall when I sailed on NCL they printed our card when we checked in for our cruise. I remember being surprised this didn't happen when we first sailed on Carnival. And, this has also crossed my mind. These cards are just sitting there for anyone to grab.
GET THEM AT CHECK IN!!!!!!
Great video as usual. Keep your hair like that. It looks good.
Thank you!
I like the hair too but I also know.. men and women do get tired of their hair styles.. But this one does look good on you 😊
Hi, j I think they should leave the card in the room eh
Curious to know why Carnival did not actually disable the cards that were reported missing. That would make the stolen cards unusable as soon as Carnival issues the replacement cards.
That's the fishy part. The casino isn't open till you're in international waters.
@@shawnaugustine8422 It had to be an inside job.
Hi J. You said it for me, what and the Carnival is going on? Lol. I also love it when FrenchyLo says take it easy.
Carnival used to give the card at check in. They changed a few years ago. I believe it was started to make checking in faster as they had to find your card. Personally not sure why they don’t just do as hotels do and quickly create/swipe the card at check-in.
Oh my goodness!! Great idea They should give us our key cards as we check in AND they absolutely shouldn’t allow us to get drinks until we’ve completed that darn drill!!!
Maybe they could figure out a way to give passengers their room keys AT their muster station…🤔
Yes I agree I don’t have much on my card when I put it on my card. Sometimes I put a pre pay card on there. If you go when customer service opens the line is not that long. But if you go on lunchtime yes lots of people are there. Thanks for showing this
I wondered when this issue would happen. It doesn't make sense to leave something so important outside the cabin accessible to anyone walking by. Also, the thief has access to your cabin!😮😮
They used to give you the card at the terminal when you checked in on Carnival. I’m also reading comments from people that cruised on Royal ships saying they also leave cards at the door for them.
we used to get them at check in…
I knew this was a possible issue/problem. I was on Carnival two weeks ago out of Orlando. My first cruise. I was telling my wife that leaving the envelope/S&S card by the room door was not the best idea I've ever seen. Especially if the card is supposed to be the guests form of currency. This needs to change,
Carnival in the past used to give you your card when you checked in on the terminal. Leaving the card in your mailbox is fairly new. I'm thinking that they should go back to the old way or have some way to leave the car in your cabin and use your boarding pass to unlock your cabin door. Just a thought.
Hi Jay Carnival use to give you the key card in the terminal in the 90's early 2000's I think they stopped because people were going to their rooms before they were ready. Love you take care
I haven't been on a cruise yet but I've been watching your videos and I love them keep up the good work. But with that being said that is one thing that I always thought about whenever you go to your room you pick up your room key card at the door I always thought that was weird. Me and my wife will probably be going on our first cruise next year in February for our 24th anniversary. So I've been soaking up all your knowledge about and is awesome the way you show us around ships the rooms the tips you give are awesome. New to the channel but I believe I'll probably watched all the videos at least most of them.
I was on a Carnival cruise last year and we received our cards at check in. We ate in the buffet and ordered drinks and had to use the card. My sister had gifted me a drink card and that had been left in the room.
Now days with all of the security issues I can’t see why they would be leaving key cards on the outside of the cabin. They don’t put the number of the cabin on the card in case it is lost or stolen.
Last NCL cruise I was on, we got our cards at the pier. I always check my account daily to see what has been charged to my account
This has always worried me too! We’ve gone on 25 Carnival cruises, so far and they used to give your Sail & Sign cards in the terminal. Not fond of this new way at all!
You have to enter a pin # to access funds in the casino. Last time I went it was my DOB as my pin. The older ships had me choose a pin, that opens it up to theft for sure.
With Royal, when you go to check in before boarding the ship, that's when they give you your card. I took a Carnival cruise a long time ago and they had my key laying on the counter in my room and the door was wide open.
I sailed Royal in January onboard Symphony. Our room keys were not given to us in the terminal. They were outside our room once the rooms became available.
I wonder if there is a way they can give you a bracelet to wear upon checking in that allows you to charge/run a tab and open up your room? Maybe it can also have an gps locator in case someone accidentally falls overboard so they can be found? Extra safety features would be appreciated.😊
There was a time when Carnival handed the card to you before boarding the ship. But this a real issue to consider
Royal and Celebrity leave the card at the room. I've never had a problem but I go to the room as soon as the rooms open so I can get rid of my carry-on bag and get a few things put away. Carnival should have had the person arrested before the cruise ended
Last February Royal wasn’t doing that! Celebrity is too long ago to know where my seapass is now.
@@Reed-2big They must have started this post pandemic, I saw a video of a passenger cruising out of Fort Everglades in December 2021 and their card was outside their stateroom door. I don’t like this at all.
@@Aquariangirl126 My Royal trip was after COVID. I have a celebrity coming up. I’ve been absent from them since quit a while before COVID due to several things that threatened my health! Then they went to all in packages, which I’m good with on higher luxury lines but not them. In fact their costs were similar for some itineraries and I prefer the smaller ships! When celebrity went back to offering simple sail I decided to do an itineraries I’ve not seen on any other line. Time will tell, but if my card is on my door I’ll immediately have it reissued as if it was lost. Every line I’ve been on as B2B allows those guests to go back to their rooms before the others are cleaned. So yes there are people in the halls before me. My only advantage is I’m on a dead end hall which should be less vulnerable.
The only thing that might have made sense was during the extra sanitation that COVID caused fewer folks would be touching the card.
@@Reed-2big The last cruise I was on was Symphony of the Seas 2019 pre pandemic. I’m looking forward to cruising again, I just wanted to wait until things got back to normal on the cruise line. When it comes to placing sail passes on passengers stateroom doors prior to arrival I feel a little uncomfortable about that. What I plan on doing is immediately get my sail pass from my room and make sure no purchases have charged prior to me using it. Happy future cruising to you and your family.
Ncl gives you your card at the cruise port at check-in.
Yep. That’s what I said
You are wrong, Royal Caribbean does not provide sail and sign cards on check in, they are outside your cabin which you cannot access until the fire doors (which allows access to the hallway to your cabin) are opened, usually around 1 pm. You are right about the bad advice. Charges can be made unless there are restrictions placed on the account, so you may as well add a credit card to your account when you complete the online check in for your cruise. Either way you can always go to guest services the next morning (when guest services is not busy) and add a credit card to your account. I check my account daily to insure there are no unrecognized charges.
Royal Caribbean does the same thing! Our last two cruises, Radiance to Alaska summer '22 and Voyager to Caribbean, just a couple weeks ago. When we got on board, our "Sea Pass" cards were in an envelope on our stateroom door. I would like them to go back to getting them when you check in for your cruise, as they have done in the past. I was wondering about potential issues with having everyone's room keys distributed like that. A hotel would never do that....
Royal Caribbean has gone this method as well, we just sailed end of February and our Sea Pass cards were waiting at our cabin door, which weren’t available until 1:30pm
Carnival used to give you your sail and sign card at check in after your photo is taken. Occur this did slow things down, but if one will have to wait to get to cabins anyway, this would be the perfect time.
i asked this question to other chats about this.. i was. told… oh no… no one could do this, weeeeelllll!!!!!
You are correct get it when you sign in. Also the casinos doesn’t open until your out to sea.
Saw this posted in an upcoming cruise group. Will definitely take heed
Not sure when you sailed last with Royal Caribbean but our cards were left on our door on both the Harmony and the Odyssey in Oct and Feb respectively. On Celebrity last year Feb they were also left on our door.
My last 3 cruises on Royal Caribbean the sail card was outside my statesroom.
I like what princess does w the medallions..mailed to ur home .. MSC u add cc info once onboard..
In casino u don't have a facial recognition..but yes they can pin point what machine u were on & get photo of person in seat..
Thought a reissue would deactivate the original cards. If not, it should.
When they changed how they gave you the cards (putting in your mailbox vs handing to you at check in) I asked this exact question. What happens when someone walks buy & steals your cards??
We have only done 1 Carnival cruise and it's ironic that when my DH and I went to our cabin and grabbed the envelope that had our cabin card in it I said, "Gosh I wonder if anyone would be stupid enough to grab someone else's card and use it." These should be handed at time of check in or go to a medallion app like Princess has. Thanks for sharing!
THATS WHY I DO NOT CRUISE THE CLOWN SHOW!
They need to go back to the old way. Give them to use when we check in😊
If the cruise line gives you a replacement card then they should void out the stolen/loss card
When in the casino, yes you can charge your room, but you would have to know the pin to charge to the card. That is your Month and date of birth, so how did the person get that information? Sounds very fishy.
I recently travelled on Royal Caribbean Rhapsody of the Seas (March 5th)from Barbados and the keys were also placed outside the door.
I was on Freedom of the Sea last June and our key was waiting outside of our room. I wondered how often this happens.
She gives some good advice, I think I'm going to do exactly that. I'm going to wait until I'm aboard and have my key card in hand! Even if they can rack up charges, it won't be on my dime it would be on Carnival. Also, when I have issues, I go down to guest services late in the evening.
I remember when you embarked on the cruise ship, that's when you got your cards, they would take your pictures and then give you your sail card, Carnival use to do it that way, I don't understand why they changed, and put your card on your cabin door.
I think a solution to this would be to add a feature to the Check-in process that you have to acknowledge you have your seapass card before it can be used to make purchases.
Excellent & Informative Video Jay! As per your usual... We've never had a problem such as this in all the years we've happily cruised Carnival. Hopefully never will. Thank you for doing this one, it's certainly food for fodder.
This happens so few and far between it would be a LONG line youd have to wait to get your keys. NO THANKS LEAVE MINE AT MY DOOR!
I could be wrong, but I seem to recall that Royal gave us paper copies of our SeaPass card in the terminal and we didn't actually get the actual cards until we got to our room, where they were inside the room on the desk, not outside the room.
We were on the Horizon last year and they gave us ours during the check in process. So I guess we got lucky.
I was on that same cruise in October
I was recently on a Royal Caribbean cruise that left from Barbados and I surprised they left our room keys at the cabin door. It’s first time I experienced that on any cruise. Maybe it depends on the port of embarkation.
Absolutely agree with getting the Keycard at check in, I sailed many cruise ships all over the world, been on hundreds of cruises, used to do Vsat/ Satcoms on the ships
We’ve been on several cruises since they started leaving cards outside the staterooms and never had a problem other then getting the wrong color card (I turned platinum on 12/30 and was given a gold card). Regarding the casino I seem to remember having to enter a password in the machine in order to access your account. I remember reading about another guest forgetting their card in a machine and as a result someone used her account and racked up charges
Yes we should get our set & sail card at the terminal when checking in
Went on oasis leaving from NJ last year. They also leave the card on the door. Felt very unsafe because most servers only ask for the card and room number.
Loving the loc journey!!
Originally they gave you your card in the cruise terminal when you checked in. I thought when they started leaving the cards at the door, not a good idea.
I sailed a Royal dship last month, and our sea pass was waiting for us in a envelope outside of our cabin. It was was not given to us before we got to our cabin.
I always wonder if that is bad security practice to put the cards on the door. Other cruise lines do that also. I remember back in the day, NCL gave you the card when you check in at the terminal before getting on board. So. No chance of anyone stealing it before you got it.
I wish Carnival would give us our sign and sail cards at check-in. I've often wondered if this ever happened. Well, now I know. This is horrible. This could be the difference between a good cruise and a bad cruise. It would definitely leave a sour taste in our mouths, and we are close to platinum status. How do we make this request to Carnival?
NCL gives you your room card when you check in before you get on the ship,, I like that.
I was on Royal’s Rhapsody of the Seas in January 2023. First cruise since 2015. I was surprised to see our cards attached to our cabin door.
Thank goodness we didn’t experience this, as we had added a CC during online check in.
But don’t the newer Royal ships use wristbands that are used like the room key card? Aren’t they at the cabin as well?
I never put money on my card. I pay my bill early on the morning of debarkation.
Carnival used to distribute cards at check-in at the port. it changed around the mid to late 2010s
1st cruise booked for next year. I have worried a bit about this issue. How do you even buy anything before you get that card? Love your channel! Very informative and makes me laugh!
As long as you know your cabin number, you can charge to that account before you get your keys to the room. That's what we did on our Carnival cruise just a couple of weeks ago.
I was told MSC left your keys in your room which I thought that was dumb! But then they require you to associate a credit card to your key. Which is a hassle.
Celebrity does put you card on before sailing but they also give you your sea pass.
Wearables! As you check-in at the terminal, you get a bracelet or token-on-a-clip....as you check-in for e-muster the crew can activate your account to allow charges to begin. Two birds, one stone! Guests get to keep their charging abilities on their body at all times and the cruise line gives them a huge incentive to complete an e-muster as soon as possible!
It does not check IDs at the machines ...I don't think. But you do have to enter your pin number. So the charges would have had to be drink charges.. that should have been checked by the server.
I definitely agree with you. This is a great suggestion for #Carnival to start
Disney also puts stateroom cards outside your stateroom. They used to give it to you when checking in but now you don’t really have to check in at the counters anymore