Wow. As a consumer, I bought a car advertised on car guru. Never had a problem. Went straight to the dealer, picked it up at the advertised price, and owned it for 10 years! I went to Chevrolet Montebello, CA. I am not a sales associate, nor am i affiliated with. I got a good deal, is all. I hope you can, too, as a consumer.
I commented on one of your vacation videos asking for this content not knowing about this video from back when you were starting. This is such great info!!! I had no idea all the shopping I was doing on cargurus was so manipulated. Please do a update to this video as the algorithm will never push this, with all your new subscribers a new updated one will explode. This info was new and important to me, and I'm a car head. Thanks Lucky!
I have exactly one experience with CarGurus. I wanted a specific car that was hard to find. It was a discontinued model or I would have bought a new one. I looked for over a year. Found out about CatGurus, found the exact car I wanted in great shape, within 75 miles of my home. Minty clean and low miles. The Dealer priced it fair, cheaper than I had seen for lesser cars. The whole transaction was great. I still love the car.
That's all well and good, and I'm happy you found the right car for you, but this video was about CarGurus, not CatGurus. Though I am pretty surprised the cat people knew you wanted a car and had the exact right one to sell you, I guess they must have a really good algorithm.
Omg as I listen so much makes sense!! I've corrected my zip code 10 times but keep getting cars from the other side of the country. It's stressing .e OUT
Yes! I look for lifted trucks and have just gone straight to the overpriced listings because computers are stupid. Human beings will always be smarter.
THANK you so so so much for this video. My brother and I were going to buy 2 trucks off of Car Gurus, but now we are not going through them anymore. Thanks for the heads up on this scam.
Before the craze with overprized cars I saw Ford Escape on CarGurus for $14600 and it was the best deal. I went to test drive it, but after talking to salesman the price become $16700 before sales tax. So now I only put my price range, list them by price and do not look at cars more than 10 miles away not to waste my time.
I think this is true for kbb, carfax, autotrader etc, they could stop it by forcing dealerships to post all fees but they won't because then they will lose the dealerships subscriptions. And unfortunately if you're a dealer you have to start hiding your fees otherwise you'll get no foot traffic. Truecar also is a lead generating service built for the dealers masquerading as a consumer guide, but maybe that's a topic for a future video
Exactly. This is why my first email to a dealer is always asking for the out-the-door price. I don’t set foot into a dealership until I know I am not duped with BS fees.
@@andreyd8116 I tried that...I did!!! Out the door is no different than advertised price on websites UNLESS there is disclaimer that price may vary due to financing. Of course that was never disclosed. They have a calculator for price and interest, I knew my general interest rate. Nowhere was anything disclosed regarding a financing requirements and that the dealership called the shots. If they actually did that we wouldn't be having these problems
Easy fix. In description say “Actual car Gurus price” With fee break down! Or lower to cheapest Car guru price and on the first line say “ out the door price after fees and tax” simple 👍 Always ask customer where did u see price and let them know car Guru low down. Also let them know u are the fastest approval and out the door with keys 🔑 in hand. List all the benefits like Repair (pro rated) warranty, free a oil change, tire repair or rotation at discount tire. That gets me every time.
Thank you so much for your great video and God bless you to help us, to protect us consumers that some times we don't pay attention because we need the car. For exemplo: I'm looking to buy a cargo van, like transit 250 med. Roof for work, I need it. Because my truck doesn't work anymore to care all my tools at the same time. But at the carguru it's impossible to buy. Prices at to the roof. We I can find affordable prices? Maybe you can help me, buy a car in south FL is very difficulty, because couple dealers that is buying from copart or others, fixing and put to sale. Those clear title of course. I just realized this by my self. Thank you and God bless.
Lucy thank you for sharing your 3 years of market research on this company. I took and completed the Pre-dealer training yesterday for a Tx GDN and this looks exactly like what was spelled out in violations in the Advertising section of the program. It appears on the surface to be an avenue that could create issues for a dealer that are not needed when it comes to pricing and advertising.
Do you include in the description that the price includes fees and why it's a good deal? I pay attention to the dealers description so put as much info as possible it really helps.
That's true In 2020 I added to sell my 2010 Rx 350 and I give it a way, because Like do you said algorithms. But after when I started to look my other car to buy gx 460 I went to the lower prices, I live in NY and go to NJ and I been surprised with the fees, I'm ready to buy 1 payment but still they said that it's the price around $2500 on top, so those dealers rip off the people, I didn't buy and spend time and money for nothing.
I didn't realize how much money CarGuru's was charging dealerships to list their cars, no wonder you can't get a deal. Even buying the car cash you are so far under water on it, I look up the wholesale price and add a $2000 profit for the seller and they're still trying to sell the car $6000+ over wholesale.
Thanks for the video. It sucks what you have to go thru to sell a car. You are doing your best to do it the right way & be helpful to your customers & the online advertising companies pull that. Bryan
So what site would you recommend to consumers? I always ask for a quote BEFFORE I walk in the door. Some get nasty with me and tell me I have to come in, but some send a quote so I can see what exactly is going on. But these are great points not to skip over the OVERPRICED ones because of this perspective. Thanks!
100% facts, I got rid of them the day (before the pandemic) they decided to make it difficult to get leads from them because according to them they needed to "focus" on premium dealerships and all of that, not only that but their prices doubled. Another issue I always had is that if somebody had posted a car in cargurus and you ended up buying it at the auction, cargurus would show the days at their dealership and ad them to yours, costumers see this as weakness and will try to offer you nothing for your car or think that there is something wrong with it. Last straw for me was them removing us from our "free" advertising, we pay for a website that includes their free advertisement but they block it, they do this so I have to call them so they can try to get me to sign up. Fact is their leads were never that good to begging with, a lot of their costumers are people looking for brand new looking cars and if you are an small dealer like me that sucks because cargurus will compare your cheap dented cars to those of brand new car dealerships and costumer want your price but want those cars to look as new as the big dealerships.
I noticed great deal cars usually have something wrong with them or they are listed wrong. In example base Honda Accord LX listed as top of the line EX-L, but there are no Extra aluminium wheels and no Leather.
what's the best way for a consumer to find a car then? I'm sure many people just want a good car and go to their local trusted dealer and find something they have that meets their needs, but when someone is looking for a specific generation of a specific car, how can I best find the few dealers on my state that has one if not for these sites? Myself I'm looking for a forth generation Lexus GS350. While not some rare exotic model, It was not a big seller, so there are not to many out there.
Went to look at a clean orange 2009 Honda Fit Sport 5 speed a few months ago. Listed for $7500 with 145k miles on it. Was a solid car, although it needed a few small things. All things I could do myself (I'm a Honda technician, even if it needed major work, I'm game if the price drops low enough). But they wanted an extra $2500 in fees. Not paying $10k for it. I later bought a yellow 15 Fit (3rd generation or GK5 vs the 2nd generation or GE8) 6 speed with 87k miles for $13.5k with maybe $500 in fees.
After dealing with them as a dealer for a year, I can say that they are just about the worst company as far as customer service goes. This man is a 100% right.
Then why is it that I totally disagree with the first half of his argument? I don't think his complaint is with CarGurus at all. I think the first part of his argument is with the FTC and something that they're planning to clean up. This is an argument that buyers have had about transparency and pricing forever. So why can CarGurus be held accountable for pricing when dealerships aren't held accountable for pricing? Dealerships have long put one price on the internet only for the consumer to find that the price is totally different when they arrive at the dealership. How am I as a consumer is supposed to know that your pricing is the one that actually has transparency and the one that is Mark lower than your price doesn't have transparency?
Why should they charge anything? Isn't that part of selling a car filling out paperwork? if it costs them X amount of dollars then build that into the sales price. No other purchase I regularly make has all these nonsense fees attached.
Most state's dmv dealer regulations do not allow dealers to do "bait and switch" advertising. If they are caught they can be fined and or lose their dealer's license. It can also leave them open to lawsuits by consumers who get an auto fraud attorney involved. Y
Depending on the dealer with CarGurus I've noticed you'll have the same make model year in within 2,000 miles of the same odometer and yet depending on the dealer it comes from will depend rather it says overpriced or good deal, and yet they put the one overpriced as the one that was actually priced lower but it was a small dealer
lol, on their site they say, "To calculate our deal ratings, we compare the asking price of a vehicle to what we estimate to be its fair market value (a.k.a. the CarGurus Instant Market Value), and factor in dealer reputation." "Dealer reputation", huh...
Now I know (in part) who to blame for an aggravating used car buying experience last year. I found it on Car Guru's (of course), but the dealer was totally uninterested at selling for the advertised price. As I look back on it, it was sort of funny. I did tell the sales manager if the finance guy tried to sell me one more fucking thing (when writing it up)I was going to walk out. And the finance guy just did the paperwork. At the end of the day, its wasn't even that much money. But now I'll blame Car Gurus.
@@LuckyLopez777 It was almost exactly a year ago. The car was better than I expected (2020 Kia Forte GT), and the annoying dealer experience is a fading memory.
I experienced this too. I found a car and asked the dealer what fees did his dealership charge, and he never answered me. I am sick and tired of the lies. Trying to buy a used car is exhausting. I found one and on top of the listed price was thousands. When you complain, you might as well jump out the window. You are the first dealer I have heard that doesn’t do this. I’d like to buy a car for my mom, do you ship can you find me what I need, are your vehicles warranted?
The problem is there are only a few sites that a customer can go to, to find cars. Don’t have time to go to every dealers direct site to look. Is Autotrader operated the same way?
I could see how that’s a problem. Not sure how many other people just know to search by cheapest first and then filter by trim level. I don’t look at the “good deal” etc rating
Hi Lucky , I been dealing with car gurus as a customer, my experience with this company is frustrating as well, I'm a car guy and know my cars , it's very frustrating being pushed to sponsored and overpriced adds . After watching this video and hearing your struggles, I have deleted the app and will not be using it anymore. I hope you stop paying these ridiculous fees and are able to pass some savings to your customers. Mario
Just saw an ad for 2019 Mazda CX-3 for like approx 26k, and it says $1.5K below market value, so I clicked for fun, and I couldn't even see pictures, or mileage info without signing up my name rank and serial number ! I wanted to send them a text telling them I may be interested if the price was 20K !
As a dealer I get tons of spam phone calls from my CarGurus car ads. I don’t even pay for CarGurus anymore but my website manager sends everything to them.
That’s messed up. It’s sad that companies don’t feel that they can be ethical and make money at the same time, but hopefully this gives the opportunity for a new company to come up….
I am still learning about car industry and later on I am thinking about becoming wholesale car dealer to start, slowly move my way up to retail. What are you thoughts in starting like this? What did you do start before having your retail dealers license?
@@michaelcanez6940 I always recommend going to work for a dealership whether it’s an independent or a franchise just to see if you would like the business itself and learn as much as you can watch some of the good things and bad things that each dealer does try to move around to a few different dealerships just so you can a baseline of what different dealerships do and then start your own
I was just looking car gurus and I noticed that they don't show Blue book value anymore they go buy some so the market value gauge on a sliding scale it must be because of market conditions
I have a question that might seem dumb. After I purchase a car from an auction do I get the title that day? And how do I sell it to the public do I signed the title over to costumer on the spot or what’s the official way of doing it ? (In process of getting my dealers license)
It depends on your stay but if you bought it at the auction you have to wait to you finish your dealers license to process it so you can send it to the DMV and the DMV sent it to the consumer
@@LuckyLopez777 Not sure if this is a service you offer but If possible I would like to set up a zoom call and pay you for your time. I would just like a walk through from moment I make a purchase from a dealer auction to being sold to a costumer. I want to make sure I do that paper work correctly and just cash sales no financing yet. A step by step walk through. Again I wouldn’t mind paying for this information I know time is money
Wow this is very insightful. I don’t mess with dealers because of the games they play but if a dealership is the only place to get a vehicle, I use car gurus. I don’t know that dealers pay to use it
I disagree with most that was said. The only fee a dealer can add is the documentation fee and it has to be reasonable. In any case the advertised price is not "the price" it is the dealers dream price. A starting point for negotiation. And the bogus low price works to buyers advantage. I usually use it as a reference point for the negotiation.
Part about reselling leads to dealers reminds me of yesteryear on internet mortgages leads. Another lose lose marketplace where product (cargurus) is too low quality in data algorithm.
Wouldn't adjusting the finder tools solve all this? I change the trim settings. Really if you know what you're looking for it's ok. But from a dealers pov, I understand
I depends on the car. But the mini is $300. If it’s BHPH $150. Commissions are $150-1200. We put special spiffs on older cars or if we have an expensive unit will put a bigger bonus of like $1000 on top for an expensive vehicle
@luckylopez; hey man HUGE FAN of your videos, I see daily your stuff. I'm becoming a car collector and your advice is helping me a lot. Question for you, you say Cargurus suck; but which car sites you recommend? For a collector and for a normal buyer?
In CarGurus defense everytime ive traded a modified vehicle in (lift kit, rims, engine work, differential upgrade ect..) every dealer says it "doesnt add value" to the trade.
Mileage is the primary. Hence luxury cars are listed at the same price range as trucks. Vehicles for very different purposes. Its all about the five year pay it off and get another one plan. You're not buying a car you're buying a loan with the car as a mythical collateral.
It's the same problem with all algorithm marketing. Also the listing are never accurate. They will list a trucks with car pictures. All the sites not just Car Gurus.
I'm going to be the antagonist here, for 2 reasons. You pay for options at the new car dealer. 5k in options never translate to a used car. And lifts and wheels are for teenage boys. I'm never pay more because a truck has a lift and wheel, I would actually pass on an truck that has been "lifted". Mostly because it isn't practical. And the aftermarket parts rarely quality and they just wear out tires.
how do they manage to make about 450 million dollars in revenue ? Most reviews of it say it works like a scam and the top investors in CarGurus stock is Vanguard and Blackrock for some shitty car dealership website that somehow makes a half a billion yearly ? This is strange man I am certain there is something dark going on there that can't be in the light, they ain't making all that dough with their website, impossible.
Vanguard and Blackrock are the top investors in pretty much every publicly listed company, whether big or small, because Vanguard & Blackrock's whole business is running index funds that take a proportional bite of every company in the market. So that doesn't mean anything.
Same here. No wonder they comedies about unscrupulous used car salesmen. Even legit dealers are doing this same thing. Watched my wife put the sales guy and his manager in their place after they started some shenanigans. And now we tell anyone who will listen not to buy from them
After working at a car dealership for a while I see that every lifted Jeep Wrangler is a bad deal because they cannot fathom aftermarket parts on a giant toy car
If any site says they guarantee you any sells is crazy. I’ve seen too many shit shows once I see them in person or do a dive into the dealer. But I see your problem. They all suck to some degree. And lifted trucks are hard. I like level kit w maybe 1.5” factory rims most of the time. And no body panels or wheel well skirts that show the screws. That’s it should look like a rouch or factory special.
I ve used cargurus for 2 purchases. What I learned is that some "additional fees" were up to 9k. Some were only 4k. The differences were huge I literraly had to ask for an "out the door" price on each individual car. But I still like it.
I personally bought two cars off of CarGurus. One car was for $19,400, dealer was solid, and I kid you not, charged $125 for doc fees. I paid my taxes on my own. Second dealership price of $31,000 was the price, but their doc fees were stupid high. It was still lower than all the other cars for what I wanted. I ended up walking out the door paying $33,500. Including taxes. Months later, the dealer sent me a refund check of $500 for charging too much for taxes. So really it was $33,000. Never thought CarGurus included dealer fees and taxes. Who do you recommend then?
What sounds like you had some good luck on there. When it comes to sites I recommend to be honest I really don’t have a favorite they all have their pros and cons but a lot of the ones never hold dealers accountable for their dock fees or additional fees. I think as long is the consumers educated on the fee is there find somebody like yourself that knows that there’s gonna be other charges but most customers are extremely upset when they find out that the dark fees are going to be $2000-3000 more
Wow. As a consumer, I bought a car advertised on car guru. Never had a problem. Went straight to the dealer, picked it up at the advertised price, and owned it for 10 years!
I went to Chevrolet Montebello, CA. I am not a sales associate, nor am i affiliated with. I got a good deal, is all. I hope you can, too, as a consumer.
Cargurus or any listing services can't stop dealers from posting fake prices or hidden fees.
I commented on one of your vacation videos asking for this content not knowing about this video from back when you were starting. This is such great info!!! I had no idea all the shopping I was doing on cargurus was so manipulated. Please do a update to this video as the algorithm will never push this, with all your new subscribers a new updated one will explode. This info was new and important to me, and I'm a car head. Thanks Lucky!
Lucky, you should put all this amazing information in a book! It’s a lot of content. You saved me a lot of time and money.
I have exactly one experience with CarGurus. I wanted a specific car that was hard to find. It was a discontinued model or I would have bought a new one. I looked for over a year. Found out about CatGurus, found the exact car I wanted in great shape, within 75 miles of my home. Minty clean and low miles. The Dealer priced it fair, cheaper than I had seen for lesser cars. The whole transaction was great. I still love the car.
What about DogGurus?
That's all well and good, and I'm happy you found the right car for you, but this video was about CarGurus, not CatGurus. Though I am pretty surprised the cat people knew you wanted a car and had the exact right one to sell you, I guess they must have a really good algorithm.
Omg as I listen so much makes sense!! I've corrected my zip code 10 times but keep getting cars from the other side of the country. It's stressing .e OUT
I like CarGuru's. Often the issues you discussed like additional Dealer Fee's are found in the review section.
Yes! I look for lifted trucks and have just gone straight to the overpriced listings because computers are stupid. Human beings will always be smarter.
THANK you so so so much for this video. My brother and I were going to buy 2 trucks off of Car Gurus, but now we are not going through them anymore. Thanks for the heads up on this scam.
Man you are the best youtuber am really advising you to keep doing flipping cars videos you are going up I see that
Thanks. More flipping videos coming this week
Before the craze with overprized cars I saw Ford Escape on CarGurus for $14600 and it was the best deal. I went to test drive it, but after talking to salesman the price become $16700 before sales tax. So now I only put my price range, list them by price and do not look at cars more than 10 miles away not to waste my time.
I think this is true for kbb, carfax, autotrader etc, they could stop it by forcing dealerships to post all fees but they won't because then they will lose the dealerships subscriptions. And unfortunately if you're a dealer you have to start hiding your fees otherwise you'll get no foot traffic. Truecar also is a lead generating service built for the dealers masquerading as a consumer guide, but maybe that's a topic for a future video
💯. That would be a good idea 💡
I'd rather pay a bit more for a car than feel duped
Exactly. This is why my first email to a dealer is always asking for the out-the-door price. I don’t set foot into a dealership until I know I am not duped with BS fees.
@@andreyd8116 I tried that...I did!!!
Out the door is no different than advertised price on websites UNLESS there is disclaimer that price may vary due to financing. Of course that was never disclosed.
They have a calculator for price and interest, I knew my general interest rate. Nowhere was anything disclosed regarding a financing requirements and that the dealership called the shots. If they actually did that we wouldn't be having these problems
EXACTLY!!! It's called Truth in Lending!
Great explanation with evidence. Well done!!
Thanks Tony 🙌
Thanks Lucky
Great info.
Easy fix.
In description say “Actual car Gurus price” With fee break down! Or lower to cheapest Car guru price and on the first line say “ out the door price after fees and tax” simple 👍
Always ask customer where did u see price and let them know car Guru low down. Also let them know u are the fastest approval and out the door with keys 🔑 in hand. List all the benefits like Repair (pro rated) warranty, free a oil change, tire repair or rotation at discount tire. That gets me every time.
Very true! Thanks for the video
Great content very informative Gracias señor been learning a lot from you
Thanks for watching 😁👍
Great info TY!!!
Great info!! You should have a lots more subs... Great Job!
Thanks 😁👍
Great video lucky you made very valuable points there. I am wondering if other companies are doing the same ?
I’m sure there are a few
Thank you so much for your great video and God bless you to help us, to protect us consumers that some times we don't pay attention because we need the car.
For exemplo: I'm looking to buy a cargo van, like transit 250 med. Roof for work, I need it. Because my truck doesn't work anymore to care all my tools at the same time. But at the carguru it's impossible to buy. Prices at to the roof. We I can find affordable prices?
Maybe you can help me, buy a car in south FL is very difficulty, because couple dealers that is buying from copart or others, fixing and put to sale. Those clear title of course. I just realized this by my self.
Thank you and God bless.
Holy shit, you made a very good point that I never saw! Thank you. I always shopped on CarGurus, now I know.
Thanks for watching 😁👍
Thanks for the video
Lucy thank you for sharing your 3 years of market research on this company. I took and completed the Pre-dealer training yesterday for a Tx GDN and this looks exactly like what was spelled out in violations in the Advertising section of the program. It appears on the surface to be an avenue that could create issues for a dealer that are not needed when it comes to pricing and advertising.
Yes sir
What the hell r U mumbling about. Tx GDN means nothin to us "por foks". U r as opaque and phony as cargurus.
Good Content. Thank You.
Do you include in the description that the price includes fees and why it's a good deal? I pay attention to the dealers description so put as much info as possible it really helps.
Unfortunately you can add certain things in the description unless you pay more for a premium service lol
@@LuckyLopez777 It is unfortunate that you cannot afford to pay for a premium listing with more space for details
@@gwillis01 I can but there’s always another level they want to sell you lol
That's true In 2020 I added to sell my 2010 Rx 350 and I give it a way, because
Like do you said algorithms.
But after when I started to look my other car to buy gx 460 I went to the lower prices, I live in NY and go to NJ and I been surprised with the fees, I'm ready to buy 1 payment but still they said that it's the price around $2500 on top, so those dealers rip off the people, I didn't buy and spend time and money for nothing.
I didn't realize how much money CarGuru's was charging dealerships to list their cars, no wonder you can't get a deal. Even buying the car cash you are so far under water on it, I look up the wholesale price and add a $2000 profit for the seller and they're still trying to sell the car $6000+ over wholesale.
Wow, that was informative. I had no idea cargurus was like that.
Thanks for the video. It sucks what you have to go thru to sell a car. You are doing your best to do it the right way & be helpful to your customers & the online advertising companies pull that.
Bryan
Thanks I appreciate that. 👍
Great information
Thanks 😁👍
Thnx. Good video.
So what site would you recommend to consumers? I always ask for a quote BEFFORE I walk in the door. Some get nasty with me and tell me I have to come in, but some send a quote so I can see what exactly is going on. But these are great points not to skip over the OVERPRICED ones because of this perspective. Thanks!
100% facts, I got rid of them the day (before the pandemic) they decided to make it difficult to get leads from them because according to them they needed to "focus" on premium dealerships and all of that, not only that but their prices doubled.
Another issue I always had is that if somebody had posted a car in cargurus and you ended up buying it at the auction, cargurus would show the days at their dealership and ad them to yours, costumers see this as weakness and will try to offer you nothing for your car or think that there is something wrong with it.
Last straw for me was them removing us from our "free" advertising, we pay for a website that includes their free advertisement but they block it, they do this so I have to call them so they can try to get me to sign up.
Fact is their leads were never that good to begging with, a lot of their costumers are people looking for brand new looking cars and if you are an small dealer like me that sucks because cargurus will compare your cheap dented cars to those of brand new car dealerships and costumer want your price but want those cars to look as new as the big dealerships.
so true
I noticed great deal cars usually have something wrong with them or they are listed wrong. In example base Honda Accord LX listed as top of the line EX-L, but there are no Extra aluminium wheels and no Leather.
what's the best way for a consumer to find a car then? I'm sure many people just want a good car and go to their local trusted dealer and find something they have that meets their needs, but when someone is looking for a specific generation of a specific car, how can I best find the few dealers on my state that has one if not for these sites? Myself I'm looking for a forth generation Lexus GS350. While not some rare exotic model, It was not a big seller, so there are not to many out there.
Went to look at a clean orange 2009 Honda Fit Sport 5 speed a few months ago. Listed for $7500 with 145k miles on it. Was a solid car, although it needed a few small things. All things I could do myself (I'm a Honda technician, even if it needed major work, I'm game if the price drops low enough). But they wanted an extra $2500 in fees. Not paying $10k for it. I later bought a yellow 15 Fit (3rd generation or GK5 vs the 2nd generation or GE8) 6 speed with 87k miles for $13.5k with maybe $500 in fees.
I’m assuming you in the US where you will see a stupid markup on manual cars so maybe that was the case with the first one
@@DigitalRecollections yup
Awesome Content.
Now What I’d really like to know; what is the best car buying platform to use. Or a platform that is best working for you so far.
Craigslist 🤣
That old Craigslist never fails lol. 😆
Thank you for your insights. Are the other major car buying sites (Autotrader etc.) any better?
FB marketplace and offer up.
Remember the good old days when everybody read the ads in the Sunday paper and the newspaper had no say in what you advertised?
It was so much cheaper to advertise back then lol
Carmax listed price is the price, but their price is likely $4,000 to $5,000 more than kbb indicates the vehicle is actually worth.
I love their TH-cam channel 😢
After dealing with them as a dealer for a year, I can say that they are just about the worst company as far as customer service goes. This man is a 100% right.
Then why is it that I totally disagree with the first half of his argument? I don't think his complaint is with CarGurus at all. I think the first part of his argument is with the FTC and something that they're planning to clean up. This is an argument that buyers have had about transparency and pricing forever. So why can CarGurus be held accountable for pricing when dealerships aren't held accountable for pricing? Dealerships have long put one price on the internet only for the consumer to find that the price is totally different when they arrive at the dealership. How am I as a consumer is supposed to know that your pricing is the one that actually has transparency and the one that is Mark lower than your price doesn't have transparency?
So what is a better option please let me know i will start a dealer soon and want to know i am doing a lot of research and cnt find one that is best
They tell the truth nobody wants your overpriced Honda that you overpaid for. We can see price history also
Ui 85,000 uiiiìiuiiokmin@@jtpfla3
Thank you
Thank you 😁👍
A we “buy any car” ad came on during this video 😆
One of the biggest scams (after nitrogen filled tires) dealers charge is the "doc" fee. Anything more than $100 is a rip-off.
Why should they charge anything? Isn't that part of selling a car filling out paperwork? if it costs them X amount of dollars then build that into the sales price. No other purchase I regularly make has all these nonsense fees attached.
Most state's dmv dealer regulations do not allow dealers to do "bait and switch" advertising. If they are caught they can be fined and or lose their dealer's license. It can also leave them open to lawsuits by consumers who get an auto fraud attorney involved. Y
Depending on the dealer with CarGurus I've noticed you'll have the same make model year in within 2,000 miles of the same odometer and yet depending on the dealer it comes from will depend rather it says overpriced or good deal, and yet they put the one overpriced as the one that was actually priced lower but it was a small dealer
You gotta filter it with newest listings lowest listed etc…
lol, on their site they say, "To calculate our deal ratings, we compare the asking price of a vehicle to what we estimate to be its fair market value (a.k.a. the CarGurus Instant Market Value), and factor in dealer reputation."
"Dealer reputation", huh...
Now I know (in part) who to blame for an aggravating used car buying experience last year. I found it on Car Guru's (of course), but the dealer was totally uninterested at selling for the advertised price. As I look back on it, it was sort of funny. I did tell the sales manager if the finance guy tried to sell me one more fucking thing (when writing it up)I was going to walk out. And the finance guy just did the paperwork. At the end of the day, its wasn't even that much money. But now I'll blame Car Gurus.
Yeah it sucks but hopefully soon the will make people post the fees
@@LuckyLopez777 It was almost exactly a year ago. The car was better than I expected (2020 Kia Forte GT), and the annoying dealer experience is a fading memory.
Potty Mouth = you're messy and nasty
So which site do you prefer?
Over the last week I banned over 700 profiles on Facebook with "down payment" prices. Now my search results are much cleaner
Got a cargurus ad in the middle of this video. Lmao
🤣🤣🤣
I experienced this too. I found a car and asked the dealer what fees did his dealership charge, and he never answered me. I am sick and tired of the lies. Trying to buy a used car is exhausting. I found one and on top of the listed price was thousands. When you complain, you might as well jump out the window. You are the first dealer I have heard that doesn’t do this.
I’d like to buy a car for my mom, do you ship can you find me what I need, are your vehicles warranted?
The algorithm structure is just as secret as the eleven herbs and spices in the KFC chicken seasoning recipe. It's a major trade secret.
🤣🤣🤣 so true
@@LuckyLopez777 m ok mmmkm
The problem is there are only a few sites that a customer can go to, to find cars. Don’t have time to go to every dealers direct site to look. Is Autotrader operated the same way?
You are right
Please they are a good source to use.
I found vechicle this past Friday!😊
Wow, yes I agree... Although I prefer CarGurus app over others... They do spell me months after.
100%
I could see how that’s a problem. Not sure how many other people just know to search by cheapest first and then filter by trim level. I don’t look at the “good deal” etc rating
Hi Lucky , I been dealing with car gurus as a customer, my experience with this company is frustrating as well, I'm a car guy and know my cars , it's very frustrating being pushed to sponsored and overpriced adds . After watching this video and hearing your struggles, I have deleted the app and will not be using it anymore. I hope you stop paying these ridiculous fees and are able to pass some savings to your customers.
Mario
Thank you for this video I’ll stay with CARFAX
THIS IS HUGE INFO
Just saw an ad for 2019 Mazda CX-3 for like approx 26k, and it says $1.5K below market value, so I clicked for fun, and I couldn't even see pictures, or mileage info without signing up my name rank and serial number ! I wanted to send them a text telling them I may be interested if the price was 20K !
As a dealer I get tons of spam phone calls from my CarGurus car ads. I don’t even pay for CarGurus anymore but my website manager sends everything to them.
That’s messed up. It’s sad that companies don’t feel that they can be ethical and make money at the same time, but hopefully this gives the opportunity for a new company to come up….
I am still learning about car industry and later on I am thinking about becoming wholesale car dealer to start, slowly move my way up to retail. What are you thoughts in starting like this?
What did you do start before having your retail dealers license?
To start*
@@michaelcanez6940 I always recommend going to work for a dealership whether it’s an independent or a franchise just to see if you would like the business itself and learn as much as you can watch some of the good things and bad things that each dealer does try to move around to a few different dealerships just so you can a baseline of what different dealerships do and then start your own
I was just looking car gurus and I noticed that they don't show Blue book value anymore they go buy some so the market value gauge on a sliding scale it must be because of market conditions
I have a question that might seem dumb. After I purchase a car from an auction do I get the title that day? And how do I sell it to the public do I signed the title over to costumer on the spot or what’s the official way of doing it ? (In process of getting my dealers license)
It depends on your stay but if you bought it at the auction you have to wait to you finish your dealers license to process it so you can send it to the DMV and the DMV sent it to the consumer
@@LuckyLopez777 Not sure if this is a service you offer but If possible I would like to set up a zoom call and pay you for your time. I would just like a walk through from moment I make a purchase from a dealer auction to being sold to a costumer. I want to make sure I do that paper work correctly and just cash sales no financing yet. A step by step walk through. Again I wouldn’t mind paying for this information I know time is money
@@XeNo11000 go to my site. Automotivelife.com Set up a consulting call
@@LuckyLopez777 sounds good man I’ll set one up
Wow this is very insightful. I don’t mess with dealers because of the games they play but if a dealership is the only place to get a vehicle, I use car gurus. I don’t know that dealers pay to use it
I disagree with most that was said. The only fee a dealer can add is the documentation fee and it has to be reasonable. In any case the advertised price is not "the price" it is the dealers dream price. A starting point for negotiation. And the bogus low price works to buyers advantage. I usually use it as a reference point for the negotiation.
i’m tryna get a 370z from there that’s 1500 estimated 277 payments how much u think it’s really gonna be?
What is the name of your dealership. You seem slightly mire honest than other dealers
I'm glad shady companies are exposed. Either they will change and make things right or they will lose a ton of money.
The protection for the consumer is to read what is posted? Have used cargurus to buy and shop vehicles. I like them.
Part about reselling leads to dealers reminds me of yesteryear on internet mortgages leads. Another lose lose marketplace where product (cargurus) is too low quality in data algorithm.
What's your opinion on TrueCar?
Well, as the consumer view like you said, i like cargurus because it's suggested price.
Wouldn't adjusting the finder tools solve all this? I change the trim settings. Really if you know what you're looking for it's ok. But from a dealers pov, I understand
Why can’t you post a lower price to go to the first page and list your dealer fees in your ad?
Lucky forgets that those looking for a high country know how to filter the trim levels.
Hey Lucky I’m pretty curious on how much you paid your sales people per car? Or how you structure there pay?
I depends on the car. But the mini is $300. If it’s BHPH $150. Commissions are $150-1200. We put special spiffs on older cars or if we have an expensive unit will put a bigger bonus of like $1000 on top for an expensive vehicle
@@LuckyLopez777 First off thank you for the quick response wow and that sounds about right man we pay our salespeople $300. Thank you again.
@luckylopez; hey man HUGE FAN of your videos, I see daily your stuff. I'm becoming a car collector and your advice is helping me a lot. Question for you, you say Cargurus suck; but which car sites you recommend? For a collector and for a normal buyer?
In CarGurus defense everytime ive traded a modified vehicle in (lift kit, rims, engine work, differential upgrade ect..) every dealer says it "doesnt add value" to the trade.
Mileage is the primary. Hence luxury cars are listed at the same price range as trucks. Vehicles for very different purposes. Its all about the five year pay it off and get another one plan. You're not buying a car you're buying a loan with the car as a mythical collateral.
I had a great experience with Cargurus.
Can you also make a video on CarMax as well
I have a funny video planned
It's the same problem with all algorithm marketing. Also the listing are never accurate. They will list a trucks with car pictures. All the sites not just Car Gurus.
Agreed. Media wants to talk about clicks, etc. Do clicks buy cars? No. Just sayin.
Facts
This is common in Florida
I'm going to be the antagonist here, for 2 reasons. You pay for options at the new car dealer. 5k in options never translate to a used car. And lifts and wheels are for teenage boys. I'm never pay more because a truck has a lift and wheel, I would actually pass on an truck that has been "lifted". Mostly because it isn't practical. And the aftermarket parts rarely quality and they just wear out tires.
how do they manage to make about 450 million dollars in revenue ? Most reviews of it say it works like a scam and the top investors in CarGurus stock is Vanguard and Blackrock for some shitty car dealership website that somehow makes a half a billion yearly ? This is strange man I am certain there is something dark going on there that can't be in the light, they ain't making all that dough with their website, impossible.
Vanguard and Blackrock are the top investors in pretty much every publicly listed company, whether big or small, because Vanguard & Blackrock's whole business is running index funds that take a proportional bite of every company in the market. So that doesn't mean anything.
If a dealer told me I had to pay a dealer fee if $1700 plus doc fees I'd walk. No freaking way.
I just did it like a dumbass.
Same here. No wonder they comedies about unscrupulous used car salesmen. Even legit dealers are doing this same thing. Watched my wife put the sales guy and his manager in their place after they started some shenanigans. And now we tell anyone who will listen not to buy from them
After working at a car dealership for a while I see that every lifted Jeep Wrangler is a bad deal because they cannot fathom aftermarket parts on a giant toy car
Not a fan of CarGurus before this video. Sharp looking shirt by the way.
Thanks 👍 👕 🔥
Where is this guy located?
This is why it pays to call multiple dealers and ask for the OTD price.
Where are you located
If any site says they guarantee you any sells is crazy. I’ve seen too many shit shows once I see them in person or do a dive into the dealer.
But I see your problem. They all suck to some degree.
And lifted trucks are hard. I like level kit w maybe 1.5” factory rims most of the time. And no body panels or wheel well skirts that show the screws. That’s it should look like a rouch or factory special.
I ve used cargurus for 2 purchases. What I learned is that some "additional fees" were up to 9k. Some were only 4k. The differences were huge I literraly had to ask for an "out the door" price on each individual car. But I still like it.
I personally bought two cars off of CarGurus.
One car was for $19,400, dealer was solid, and I kid you not, charged $125 for doc fees. I paid my taxes on my own.
Second dealership price of $31,000 was the price, but their doc fees were stupid high. It was still lower than all the other cars for what I wanted. I ended up walking out the door paying $33,500. Including taxes. Months later, the dealer sent me a refund check of $500 for charging too much for taxes. So really it was $33,000. Never thought CarGurus included dealer fees and taxes. Who do you recommend then?
What sounds like you had some good luck on there. When it comes to sites I recommend to be honest I really don’t have a favorite they all have their pros and cons but a lot of the ones never hold dealers accountable for their dock fees or additional fees. I think as long is the consumers educated on the fee is there find somebody like yourself that knows that there’s gonna be other charges but most customers are extremely upset when they find out that the dark fees are going to be $2000-3000 more