$60,000 to replace battery. The battery costs more than a brand new car!
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- เผยแพร่เมื่อ 3 มิ.ย. 2024
- This is a Motormouth couple car video discussing the cost to replace the battery in 2022 Hyundai IONIQ 5. After finding out that his battery protection cover was scratched, the owner was told the battery needed to be replace for more than he paid for the car brand new. Over $60,000, so he decided to make a claim on his insurance and have the car written off. This is a cautionary tale to not only EV owners and potential owners but also other manufacturrers, that these kinds of casts are out much more than consumers are expecting to pay. Hyundai Canada was eventually notified to the customers concerns but only after the car had been written off by the insurer. Watch this story and decide for yourself.
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If that small scratch caused $60,000 in damages I'd probably get a lawyer involved. This is insane.
why bother when he had insurance that totaled the car so he could get a new one if he chose............................
@bigr3805 not for nothing.. it's going to cost him many thousands of dollars over the following years in increased insurance premiums.
@@bigr3805His insurance went up by 50% after making the claim
Yeah, sounds like a 'Not fit for purpose' lawsuit. Because the entire point of the cover is to sacrifice itself to protect the battery (within reason). So if it doesn't even survive a scratch, and consequently writes off the entire car, it's a design fault for which the manufacturer should be responsible.
@@Haawser
Totally agree, go for it Kyle, I sincerely consider you cannot lose, but follow your lawyers' advice.
This story makes me want to go in my garage and give my 27 year old Honda Accord a huge hug. 145K miles and she still runs like a champ.
My ice honda civic had 400,000km...The battery only cost me $100. I'll never buy an EV.. I will give my car a Honda Hug also!... Great point!
2006 Jeep Liberty 232,000 miles and reliable as rain except ball joints and it eats those.
I drive a 92 honda accord. 145 thousand miles also. I Will fix and rebuild it till i cant no more . 😊
Tell me again how, "green" EV's are when a couple of scratches on the bottom of a, "protective?" cover, render a 1 year old car scrap! What a complete piece of garbage. After seeing this and this dealer run scam, there is no way I would ever buy any car from this company.
This is a point that doesn’t seem to get discussed… internal combustion engines and hybrids are so efficient it doesn’t make sense to force car companies to make electric cars. I used to see cars belching smoke and exhaust, but cars built in the last 20 years are very efficient and clean running.
Wow, Insurance is a SCAM. Increase of 50% over 1 claim? F that.
leeching off of people. yes.
The insurance is to make sure they get paid
they want their $60,000 back
Shared this story with a friend who's parents own one. They immediately sold it. The repairs for these electric cars are a cost most people do not factor into their decision when buying these things.
No repairs! Replace damaged car with new car! FTW!
💸💸💸
Now is definitely NOT the time to be buying a car. Average car cost $47K?! That's insane!
Check your ego at the door - you need a vehicle to get back and forth to work, not to impress anyone. An auto finance rate of 7%+ is an insult to anyone with excellent credit. No thanks. Those new cars can sit on the lot and rot away for all I care.
I'm with you. I don't care how much it costs to keep my current cars running.
I'll drop new engines and trans if necessary I refuse to buy a new car.
Yeah, Im glad I keep seeing this message because I want a new car, but man these prices are crazy
Please who is the consultant that assist you with your investment and if you don't mind, how do I get in touch with this person
Auto rate of 7% should be normal, because if the FED didn't keep rates artificially low.
However, PRICES should insult you, these dealers are screwing their future for a gain in the short term.
That's the issue with most folks.
Trying to impress folks with expensive things they don't know, and the folks could care less.
1.5 million views (and counting) for Hyundai handling this case absolutely terribly...
Well played Hyundai, well played!
Hurts the whole EV market to be honest.
I've always been leery of buying a KIA or Hyundai. Now there's absolutely NO WAY I'll ever buy one! Horrible way to treat a customer & the insurance company is no better either...... pathetic!!!
@@henryhonda8408 When getting rid of my Charger years ago i was looking at Hyundai but then came my research into them and seen that some of their models have had the same engine issues for over a decade, glad i went with Toyota
no mainstream media reporting.
@@arethereanyuniquehandles the EV market is a pay to play beta test anyway- no one who cares about their money is buying one.
I was in the market for a new car and was considering the Ioniq 5. Well not anymore after seeing this video. Thank you guys for shining a light on this issue.
After 100k miles Evs have 0 value due to battery degradation, which they all suffer from.
@@uzzuzz9320 That'sjust not true, but don't let it stop you posting.
@@martinogold
It's VERY true.
EV depreciation is massive.
@@jerryjeromehawkins1712 I think he was talking about the battery degradation and 0 value. More FUD.
Good decision ionqi 5are rubbish hyundai parts are extremely over priced and they are rubbish quality
This is why I still stick with internal combustion engines. I think as a mechanic, there's a big challenge from EV industry such as battery replacement. Like if we wanted to replace it, do we need to change the entire pack? Or just the damaged part? If so, how to do it? And my questions remains, with the advancement of our technology, do EV's didn't have any sensors to detect which one of the pack that's damaged? 61 grand for battery replacement is outrageous. And also I think it's better for other EV manufacturers to consider changing the plastic cover with something more robust and stronger than merely a plastic.
Do you suppose you're coming from a place of fears of losing jobs to the new shift? introspecting a little. thanks
As someone who has been in the automotive repair field for 40 plus years. Also having owned 2 electric vehicles, my first question would be "what the hell good does a battery protection plate do for me if it fails with a slight amount of damage?" My first statement would be.. "Take the freaking cover off and inspect it."
because you and I both know that no one will be willing to dismantle something that is considered a part of structural integrity for free without being paid to just "have a look"
So you pay a few hundred bucks! It would be worth it.
The cost of the inspection to the customer far outweighs the $60k. Pay the 1-2hr inspection fees @diuleigorhai
It's the manufacturer best interest to not remove that cover and simply claim that it will catch fire and explode. That way, a write-off will simply open the path for a new sale.
I would certainly go further to put an expiration date on every ev battery, let's say 4 years, hardcode the entire battery to only accept a genuine one, and double the price on replacements. Can you imagine the profits?
@@pedrodaniellopesferreira2916 I certainly wouldn't put it past them, we are living in a capitalistic society after all. But more important of all, no one is willing to take the risk of "what-ifs" scenarios with liability being the main culprit. Even at the slightest hint of minor potential damage, its a risk. And as for why it costs so much, well...profit. Hyundai is famous for this. Sell you a car for lower price, sometimes losing money, and in return someone somewhere down the line of ownership, somebody has to pay up.
In the UK, our insurance premiums have doubled or worse... When you realise how even small accidents in electric cars, can cause massive battery issues. Every second hand electric car is worthless.
We can't mandate EV's until issues like this are resolved and the public can be reassured that they won't be screwed over by insane battery replacement fees for minor incidents like this. There's alot that needs to happen before I am personally comfortable buying an EV for myself.
Long story short: never.
well, stop voting democrats then!
free, civilized societies don't mandate anything.
the bad publicity for Hyundai / KIA is going to cost them far more than $60k CAD. Thank you for this story, I was seriously considering buying an EV in 2024, this slapped me back to reality. One thing to also mention, ICBC cost for EV are on average 30% higher than gasoline equivalent due to expensive EV parts and difficulty sourcing. So if you don’t drive much, insurance could take away most of your gas savings anyways
Sorry, but I can't believe that a 30% higher insurance rate defeats the gas savings (~$2,200/year @ 15km/year) with BC having the highest gas prices in North America and among the lowest electricity rates. Maybe if your annual mileage is much lower than the average driver or if you have very high insurance due to many accidents/driving infractions.
@@kenchow8213 ok maybe not defeat the purpose, but it certainly reduces the saving. and for those with higher insurance cost, 30% is not a small number. My point is, they get you either way, there's not much saving to be had, now with this risk of void warranty is just ridiculous. I edited my original post and reword it better.
@@kenchow8213
In Australia Insurance premiums for EV's have doubled
My ICE Insurance premiums have reduced
I agree companies are stupid… justgive the guy a BRAND NEW CAR ANY SAYITS NOTCOMPANY POLICY TO FUCK OVER OUR CIELTS. wake up people.
Penny wise, pound foolish to use an old expression. After numerous dealings with Hyundai Canada years ago, I have vowed to never buy a Hyundai, and now Kia product, even though they do have some very good products. But so do many other manufacturers. But lately, Hyundai is having numerous, huge problems, and it all comes down to trying to maximize profits by cutting corners.
KIA/Hyundai gets away with claiming 10 year warranty as a selling point but have a clear reputation for voiding warranties for the most unreasonable things.
People don’t understand that Kia/Hyundai is notorious for voiding warranties and responsibilities! My sister’s Optima caught fire due to THEIR defective Theta Engine last year and they provided no help at all! Even as we started a case with them, they never reached back out and we’d get a run around when we called, and similar to Kyle and others, we GAVE UP! Insurance totaled the vehicle obviously and our whole family has made a pact to NEVER BUY another Kia/Hyundai product!
All manufactures are notorious for try to dodge the responsibility, not just Hyundai or Kia.
@@soulstance This is false. I know people who paid for engine/transmission overhaul/replacements while under warranty. Dealers from other brands are 1. Supported much better by their brands, 2. Warranty claims HELP dealers pockets 3. Many brands don’t bury defects that are discovered like KIA/Hyundai does. The only times they offer service bulletins is after they get a class action lawsuit. KIA/Hyundai dealers are bottom barrel. Fact.
Tesla is worse even
Perhaps some of the issues are the dealership(s) themselves. Hyundai/Kia should start to lay out what their dealers are doing in the whole process of selling of cars, service fees and pricing of replacement parts. This could apply to dealerships of all vehicles not just Hyundai/Kia.
Saving the planet throwing away brand new cars every time they get scratched. Clown world.
wow, i remember you used to have a car segment on the news or global or something back when i was a kid.. good to see your still rolling. crazy blast from the past seeing you again
The biggest question is: why would the new car costs $55K brand new (including a battery), and a new battery costs $56k just for parts?
Doesn't make any sense being that the rest of the vehicle is include in one vs just the battery 🤦
Dealer markup on replacement parts is bordering on criminal. The old saying goes if you were to purchase every component of a $20,000 car individually and assemble it yourself, it would cost you $120,000.
@@joels7605 Johnny Cash disagrees.
Price gouging, what else?
@@Scroll_LockWho cares, the guy's been dead for over a decade now.
Kyle’s first mistake was “He had trust in the dealership” lol.
@Arkangel88Mr, and it looks like his second mistake was buying an "AE-V".... Andria said that people buy EV's for a variety of reasons to save on fuel as well as their impact on the environment with reducing emissions/carbon footprint. The fact is, "AE-V's are a lot "dirtier" than people are led to believe because they don't consider what resources are consumed in order to not only build them but excavating/processing/disposing of the lithium for the batteries, the inherent problems with everything on the car being "electrically controlled", the lower ranges especially in colder climates, the charging stations that suddenly need to be built which are lacking and YET ARE STILL CONSUMING FOSSIL FUELS TO PROVIDE THE ELECTRICITY, the list goes on and on but that's in the backs of people's minds because they let lying politicians and greedy salesman put images of grandeur into their heads about "SAV'N DA PLANIIIT AND CUT'N OUT THAT FUELING BILL!!" which is merely replaced with an "electric-fueling bill."
I have to say though and I do feel sorry for Kyle, you can't get any better at "saving on fuel and reducing emissions" than by having no damned car to drive! It's unbelievable, there otherwise appears to be nothing wrong with the car, Kyle still drove it but because of his own cautionary actions and the convoluted nature of "stealerships" and "insurance companies", he's out of an otherwise perfectly functioning new car he went through all of the trouble of buying and now has nothing but SOME portion of his money back and now an increase in his insurance premiums over filing a claim and now he's back to less than "square one" when he should've just bought a petrol/diesel engine vehicle and to hell with this nonsense "climate craze goi'n green all-electric car, no gas appliances in your house...BS" that politicians and GREED are driving.
They don't give two flips about "solving real-world problems with practical solutions." For them it's all about money/politics, otherwise the "potato-head" in the U.S. Joe Bribery who is pushing the same nonsense wouldn't be such a HYPOCRITE as to still maintain the "environmentally-polluting combustion engine Corvette" sitting in his garage next to classified docs he's not authorized to possess. Yet he wants the rest of America to send THEIR reliable, practical vehicles to the car crusher when he won't even set the example. Typical trash, hypocritical Democrat politicians/"elitists" who promote "austerity for the people" whilst living in luxury till their hearts are content.
@@zenithperigee7442 nobody is reading that
That was not Kyle's mistake, it was Hyundai's mistake in trusting that dealership.
"Trust in the EV narrative"
Kyle's first mistake was that he bought an EV...
EV's are a complete scam, and I've never bought into them and I never will.
Good on you both for sharing this story.
This is why you have insurance, but I wouldn't buy an ev but Tesla. They are 10 years + ahead of everyone else. I'm saving $10g every 100,000 km on fuel with my 7 seater model y Long range vs my old mini van (went from $600/month for gas to $150/month for electricity). Battery replacement for Tesla model y Long range is $15g and warranty is 190,000 km. Even if it goes bad at end of warranty I'm still ahead. After 300,000 km Tesla average fleet degradation is 12%. There is a tone of misinformation out there plus these wired sensational stories get pushed to the top of media. Most people today just confirm their bias with the information they consume vs actually seeking out the truth.
First, they should have removed the cover and checked for actual battery impact. If there was any "sizable" impact then there would be visual cues. Second, these battery covers need to be well designed and built. It should not be this easy for minor road debris to defeat the protective cover, assuming that even happened in this case.
With all our high tech alloys out there come on.
Trailer hitches aren't minor but still.
Well what would be the point of that? To reduce profits? We want to sell you another car, so making them easily break is the best thing to do, The best part is we can blame it on you for not driving carefully enough.
Dealerships make most of their money on services. So of course they will do everything they can to get the work.
Appreciate you guys shining a light on this. One of the most concerning parts of these stories is that the manufacturers don't seem to want to help until each story goes public. That needs to change.
more of a dealership thing
Stealership**
Precisely. It's very telling that the employees of these manufacturers (designers, engineers, managers) skirt around the issues whenever Zack and Andrea ask them.
such crooks
@@drury2d8
The same dealer/maker mindset that gave the ICE car drivers the ONE YEAR ONLY V-8 that had cylinder deactivation tech. The public uproar cancelled the thing. NOW its making another come back. SO its not just EVs
$60k for a replacement pack is INSANE! 😵 But equally insane is that the dealership in question never actually inspected the battery before condemning the car.
They literally saw scratches on the protection cover, ASSUMED that meant the battery was damaged, then backed the customer into a corner by voiding their warranty. This dealership needs to be investigated ASAP, everything about the way they handled this STINKS. Even without the crazy costs involved that is NOT how it should be done.
Kyle did absolutely nothing wrong and is now going to be thousands of dollars out of pocket for years now because of this! That is wrong.
I used to work at a hyundai dealer, this is pretty on par with them. They offer these great warranties but have the ability to void them easily or will tell you it's voided because the dealer doesn't want to have to do free work. it's pretty universal with dealers/mechanics on this topic, they want to avoid fixing warranty protected items as much as possible
His mistake was buying a Hyundai.
They didn't do any research on this. It was a TYPO on the invoice. It shows LIST $6,649.98. NET $6,649.98. AMOUNT $56,649.98. WORST VIDEO IN THE HISTORY OF TH-cam
There's no way for a dealer to "check it", because an impacted battery likely shows no signs of damage UNTIL it explodes. The manuals for battery electric power tools says "do not use a battery that has been dropped". Running over something in the road that hits your car's underbody is common, so really this reflects a flaw in battery vehicles themselves. Would minor car accidents be considered "battery impacts" too?
@@jdubmotors3990 That's because the invoice doesn't go 5 digits in that column...that should be really easy to figure out.
We purchased a CRV Hybrid Sport Touring and when we heard how much it costs to insure it I asked why. She said it's expensive to repair a hybrid because of the battery. Now all this has me thinking I should dump the CRV and just go 100% ICE to lower our insurance costs and also to prevent something like this from happening. Sad.
Thank you for this very valuable information.
You guys did an amazing job reporting this guys. Thanks for sharing this story. I’m a big fan of you guys channel. Cheers.
I WAS planning to buy a Hyundai IONIQ 6, and my wife and I were at the dealership checking them out... BUT this story has made me stop and think about the future and I've decided to not proceed. Thanks for the eye opening story, and as a fellow Canadian, I'm happy to have found your channel.
Tesla is the only EV you want
Me too
Same story happened with me, KIA NIRO EV warranty scam in the US. Stay away from Korean crap...
Get a model y instead. You will love it
Until you need a battery. Those aren't cheap either. It's not 60k but 20k is still outrageous.
They didn't even took the protective cover off to verify the battery itself.
Great job Hyundai Canada!
Steer clear from such a untrustworthy company!
common practice for all cars and motorcycles as well. If theres a certain amount of damage or a certain type of damage the vehicle is written off for safety concerns.
But what is that threshold? They never looked at the component of concern. I understand the cover had a scratch, but that is illogical and procedures need to be reconsidered from the ground up.
I think it has to do with the nature of battery impacts, and how there is really nothing to physically check. The user manual for battery electric power tools says "do not use a battery that has been dropped". Impacts are bad for batteries, and cars are prone to impacts.
They aren't allowed to tamper with or go opening up the battery to make such an assessment because it is too dangerous to go opening those things up. It is an inherent design flaw of EV, one of many major flaws of that failed vehicle platform. EV busses are a mess, everything EV is a mess.
Wrong again! @@Scroll_Lock
Thank yout for your voice! I was about to buy the Hyundai Ioniq but now I have changed my mind...
As an engineer familiar with lithium-ion batteries and the associated risks of fires and explosions, I have a problem with this story that goes beyond the insane $60,000 battery replacement cost.
It should be illegal to sell a car whose battery cover is no more than a beauty cover, which cannot effectively withstand the impact of a rock, a piece of loose asphalt or other debris on the road - these are inevitable events that occur in everyday driving.
We have developed strict standards and tests for front and rear bumpers, for example, to ensure that these limit damage in an accident, which is not an everyday occurrence. We need to do the same for lithium-ion battery covers, relative to everyday occurrences.
For quite some time, the IONIQ 5 (or a future model from the line) has been top of the list for our next vehicle, when the time comes to replace our current daily driver for our family. After seeing this video, we'll not only be avoiding the IONIQ line but Hyundai altogether. If your dealers aren't being vetted or trained better, it's insane to expect consumers to pick up the slack -- or even know that they have to.
Hyundai makes cheap junk. You are dodging a bullet by looking elsewhere.
Avoiding Hyundai (and by extension Kia) altogether is just generally a good idea. They develop vehicles chiefly to impress journalists with slick presentation and packaging, not to actually be good reliable cars.
Just curious, are you really dumb enough to buy an ev. I really hope not.
Be warned, they aren't the only ones, Tesla does the same.
In fact Tesla has banned vehicles with dirty titles from using the Supercharger (only able to use the slow charging).
They then sold the ability to whitelist banned cars to be able to use the Supercharger again.
After many people bought it and were whitelisted, they were all banned again with no explanation and didn't get their money back.
Just watch Rich Rebuilds channel, he covers a lot of the shitty stuff Tesla have done with multiple customers, multiple just like this video.
In one case they replaced the battery themselves for less than half of what Tesla was asking the owners.
If you were planning to buy a fucking Hyundai for "quite some time", and an electric one at that, you are beyond ignorant.
based on this logic, EVs aren't just for people who can afford a $60k car, but people who are rich and can cover an extra $50k of bs insurance fees, etc. as if it's nothing at all.
yup basically, unfortunately Kyle looks "baby young to the world" and therefore appears to have made the classic mistake of LIVING/BUYING ABOVE HIS MEANS. he isn't the first and he won't be the last. unbeknownst he ran out and bought a "luxury car" that he cannot afford the maintenance on, which is no different than how many people ran out the last 50 years to buy a Gas Mercedes, or a Gas BMW's only to be shocked to discover they simply CANNOT AFFORD the total costs of ownership (ie, Payment, Gas, Insurance, Maintenance, etc.)
Terrible take@@phillyphil1513 . Kyle IS NOT LIVING ABOVE HIS MEANS. None of this was (ie, Payment, Gas, Insurance, Maintenance). He got caught in a bad situation because the dealership didn't know how to properly handle a scratch on a battery cover. Some tech at the dealership was covering his ass because he didn't want to risk liability if there possibly was something wrong with the battery. And the replacement price is insanely high for some reason not explained in the video. The battery is maybe 1/3-1/2 of a total EV car price, so maybe $20-30,000 tops. To have a battery replacement that high is hard to explain, maybe Kia didn't made any because they didn't expect anyone to need one for 5 years. This is all the dealership's and Kia's mistakes, not Kyle. They only thing he did wrong was to trust the dealership.
$50k of bs.. nearly pissed myself laughing
By the time youre done paying off your car in 5 years, you now need a new $50k battery. No thanks, ill stick to my $4000 gas powered Toyota. 12+ years and much longer longevity than an EV. EVs are wealth detroyers. A scam really.
@@phillyphil1513Could you afford the repair cost if it costed more than your car? Cheap car or not?
I'll stay with my 2003 VW running on premium gasoline. The plastic bottom cover cost about $250 to replace, LOL (caused by hitting some snow moguls on a back road).
I was about to pull the trigger on a 2023 Genesis GV60 (same battery as the Ionic 5 in this video). My wife and I fell in love with it at first drive. Smooth, powerful, and quiet with all the luxury you can imagine - including very long warranties for peace of mind...Until now
The fact that scratches on a skid plate *could* result in writing off the vehicle, or worse - "Explode" as the dealer told this guy...gives me pause
If the battery is that expensive, and so easily prone to damage, you'd think Hyundai / Genesis would have installed a thick aluminum skid plate to protect it.
Big respect for you guys to give a spotlight of this issue.
@@StevenHaggis It seems you have the inside scoop. Please share it with the rest of us!
@StevenHaggis what's your problem ?
@@StevenHaggis stop drinking the conspiracy aid...
KIA and Hyundai "warranty" is total joke.
they dont fix anything they dont pay anything, unless you get yourself a lawyer.
@@StevenHaggisWho hurt you?
How the hell a battery pack costs 58,000.00 dollars? This is why I am staying away from EVs. This is insane.
Bc every car company outside of tesla is selling evs at a huge loss.
EVs aren't the issue. Hyundai is just not a good company to buy from.
Because EV is actually not zero emission or carbon neutral car.
Tons of emission during battery production. They need money to cover that up and pay child labour to dig cobalt
@@14bqdonkwhat a BS.
the problem is normies with a 60k salary job which is significantly higher than the us average individual annual salary. think they can afford a $50,000 electric vehicle. when in reality they can't afford a $50,000 gas powered vehicle which has significantly less expensive additional costs such as insurance, repairs & replacements
This is insane, hire lawyer and Sue Hyundai dealer! I sued Infinity dealer and they gave me a new car.
Love this. I am Korean, work at Hyyndai Canada. We make these cars like crap. I cannot believe people are buying them.
It is obvious a Chinese man wrote this. -Korean
Suuuuuuuure 🤨
The key takeaway is, if you have a major problem with your EV battery, contact a news organization or other media outlet so that they make a big fuss with the EV maker's PR. Otherwise, you are going to meet financial ruin.
That’s a huge problem to deal with
sadly the owner still lost money and his insurance still cost 50% more than before
Just never buy an EV simple!
Huge problem with EVs. As regulations continue with EVs there will be continued massive battery costs. In the UK damaged EVs must be quarantined 15 meters from other cars in repair shops or parking garages due to the risk of battery fires under government guidelines. Any impact to an EV battery is potential for fire or explosion as there is a strong percentage of hydrogen gas while lithium batteries are venting.
It's not like crying to the media will magically make batteries more economical. This is a battery issue that all EVs will suffer from. Simply, batteries are super expensive. Don't break them.
Great Channel, guys! Hi Zack - so enjoyed talking with you during my CKNW days. Nice to ‘meet’ Andrea! Happy New Year! Electric cars. No way!
A few years ago, I was interested in purchasing a GM Volt, but at the time, there was a rash of thefts of hybrid batteries. I found that the cost of a new Volt battery was $35k, installation not included, which was more expensive than the cost of a new Volt when tax credits and rebates were deducted. That fact alone was enough to decide against the purchase.
This is getting to be a familiar theme across the world. A £120k Porsche Taycan 2 years old - battery damaged replacement quote £40+k. Trade in value after 2 years £38k. Result write off and everyone’s insurance premiums go up even more. These EVs are an absolute menace.
We need more reports like this. Not just for EVs.
Nothing is as ridiculous as EV cost to repair.
While dealership/manufacturer BS could happen with any car a story like this could only happen to a BEV.
With an ICE/HEV if the worst happened and you needed an engine replacement on a new vehicle it would be 20-25% of the cost of the car, not 110% like it was here. Even with a PHEV, which is the next to worst case scenario, the cost of a battery replacement would be less than 1/3 the car's value.
Only with a BEV is there a single part that is so costly. It being a BEV is literally foundational to the story.
@@alanbland1976the cover meant to protect the battery. But when it got hit a bit, the the warranty is gone? 😂😂😂 no ev for me. My country has many pot holes. They will cancel my warranty day one
EV and hybrids have a much much higher cost. I see this all the time when it comes to certain replacement parts they're extremely expensive over the conventional cars because conventional cars are made in a higher quantity or don't have that type of part on it for instance people always talk about the DC to DC converter the high voltage AC parts since most of the electric cars run a high voltage AC system instead of a regular 12-volt system.
@@supertec2023 Certainly not a Toyota Hybrid !
No way would I buy a Hyundai after this video.
a friend of mine had a medium accident to his Jeep Cherokee
1 head lights, hood, left fender , bumper, left axel , grill, one tire, one rim, one bearing,
airbags did not deployed. it’s all body part no major damage to mechanical components.
the estimation nearly 80% of the cost of a new car with the same model, this is just for the parts, not including labor.
so he just got the part from junkyard and decided to drive the car until it fall apart and then he will write the car off
Kyle's experience is the final nail in the coffin for my looking at an EV. Add to that the insurance nightmare, forget it. The market simply isn't ready...
Yeah. Welcome to the nightmare of government run auto insurance (ICBC). Your premiums are going to double from what you are currently paying for the next TEN YEARS!!! Please, let's use some common sense here! He hit something on the road that impacted his battery cover and now a new battery is required at $60K. It's not like he killed someone in a cross walk or was totally negligent!!! If that same object took out his radiator on his ICE vehicle for $1000, would ICBC be doubling his premiums for 10 years?? Probably not.
Me too...Have decided not to buy a Hyundai EV... So will my daughter too..
Yup. No EV for me until the cost decreases for a battery replacement. Does not matter what the brand is. Vinfast is looking like a good option when I see situations like this. Buy the vehicle and lease the battery is a great option. Their batteries drop out and a swap can be done quickly. Too much risk in buying an EV otherwise.
Now we need to convince ideological, fanatical governments to stop stealing our money to subsidize ev buyers.
Almost bought a tesla but i saw a bat replacement cost 20k i usually keep my car for 10 years
That scratch on a plastic “protection” panel voids the warranty? Crazy! Thank you for sharing this story. We will be looking into warranties when it comes to EV’s and most likely avoid Hyundai
Just don’t buy one!
Hyundai is notorious for not standing behind their warranty
Newer cars are definitely endless money pit
Ahhhh... I love this video. Only NOOBS buy electric cars.
They are far worse for the environment and make little sense.
Just avoid EV altogether
Hyundai PR's statement is kind of peak corporate speech of nothingness. They managed to make the situation more frustrating.
My issue with the VW ID3 is that they dictates the battery recall saying it is free of charge, then emailed me that they are going to charge me £87, they would not release my car until I paid.
This was eye opening! The fact that EV manufacturers won’t stand by their own product by way of warranties tells me that I shouldn’t have more faith in their automobile than they do.
ICE cars can have their warranties voided for damage caused by the driver, too.
@@gamewizard1760True, but if you destroy the engine of your ICE car it won't cost the same as a new car to fix it. And the warranty won't be void if you scratch it.
Too many people in comments not using their brains. The owner says "if scratches can void your warranty" is very disingenuous thing to say. the scratches are just the side effect of an impact that damaged the battery... theyre not the reason for the warranty being voided, the damage the impact caused, is. Itd be like me getting into a collision that bent the frame a little and complaining about voided warranty because some body panels are bent.
@@user-xj5xp6qz5gDon't disagree, the issue here is that the dealer seemed to just say bent/damaged battery protector means broken batteries as well.
If the dealer didn't want to swallow the investigation costs then they should have contacted head office or the insurers to authorise the investigation costs.
@@user-xj5xp6qz5g The issue here is that they didn't even inspect the item. Just saw scratches and automatically voided the warranty. That's like your doctor looking at you and saying you have cancer without doing any testing...im sure there's a better analogy there but this one seemed to make sense for the situation
Hyundai really dropped the ball on this. I was considering a Hyundai EV for my next vehicle, now I won’t. It is as simple as that.
You'll have the same issue with any EV.
Every EV has this issue.
All EVs are the same. If you want I suggest getting a PHEV. Best of both worlds.
@@lachlanbrown8110 Spoken like someone who knows nothing about EVs
@@Tresla The most expensive component of an EV is the battery cell pack. It’s also the most fragile. When it experiences external shock or damage there is no way to ensure the integrity of the cells inside. Which could cause the car to catch fire and explode. Many insurance companies will just total the car out and give you a new one. This is a known thing and is why insurance is EVs is way more expensive and some companies will refuse to insure you.
The fact they don't protect the battery, which costs that much and is that fragile, just blows my mind. They should shield it better!!
Replacement of battery will NEVER be cheap for EVs. If every customer will consider that amount when making decision EV sales will stop. It should be manufacturer problem and covered by warranty (period).
The problem is companies of all kinds don't want to honor their warranties, expressed or implied. This should be a massive nationwide lawsuit.😮
I dont know any warranty that covers damage due to a collision...lol
As an EV technician, I can tell you the impact damage is not warrantable. If it’s not a fault on how the vehicle was designed from factory, then it’s something that needs to be covered by insurance.
@@TheAcethunder32 They can't grasp that concept. No car company will warranty something a person damaged.
I’m not sure anyone other than wealthy should buy an EV, at best I think lease for short period of time and turn it back to lease company and let them absorb future battery replacements
So if you drive your car into a tree and destroy it, you think the dealership should "honor" the warranty and replace the car????
You need to get an impact protection cover to protect the impact protection cover.
@@Deke1 Thanks for your insight, Private Obvious. Let us know the color of the sky while you're at it?
@@davidg3944 It's Captain obvious, and you can't even get that right!
@@Deke1 No, it's you that doesn't understand the further diminution of your comment through my phrasing. But then, from the intellect you display that's hardly a surprise. Either you're disabled. in which case I send my regrets, or you're simply not up to being on the Internet. In that case, you really should stay off it.
@@Deke1@David G figures you didn't get your promotion yet. In fact, you may need a few to get up to Captain!😂
And another impact protection cover to protect backup protection cover.
Thanks for making this video!
My car's needed two new batteries...Cost me $300 😂 Can swap them out in 5 minutes. ICE for life. 👌
So glad the two of you are covering these aspects of car ownership that don't get enough publicity.
Yes, keep up the great work! Hopefully, one of you two will read this comment and let Kyle know that I have a near-mint '90 Volvo that I would let him have for a fraction of the cost of his Hyundai's battery. The car gets about 35mpg on the highway, is low maintenance, very reliable and parts are readily available and cheap! The best thing about the car is you can do any required repairs yourself (Remember those days?) and the warranty ran out decades ago, so you'll never have to deal with a dealership or mechanics. This could be the best option for him and help to get him off the EV/stealership hamster wheel! 😉
That sounds like a dam good car. Much less headaches@@bobjohnson205
Aftermarket companies need to start making protection cover protection covers!
I think you're on the right track. Having the most expensive part of the vehicle exposed on its underbelly is asking for trouble.
Protecting won’t solve the problem. It takes on bad cell to have a a runaway fire. EVs aren’t the way forward for the future.
I strongly believe this business idea worth billion dollar
@@SimRacingVeteraneletric motors are the future just because of the efficiency difference between combustion (on the higher end of efficient combustion engine, 30%-40% gasoline and 40%-50% for diesel) and on electric (85%-95%). That being said, current energy storage technology for electric vehicles is unacceptable and needs to drastically change for mass adoption to take place.
Knowing Kyundai they will void the battery warranty because an unauthorized battery cover was installed.
Thanks for doing this video!! absolutely right, it is a larger issue that the industry needs to resolve
Neighbor across from me just got one of these drivable pieces of e-waste. The first thing I noticed is the insanely plastic feel of all the detailing and interior, the wheel covers look like they belong on a Hotwheel. I will definitely not be parking near their expensive EV
Reminds me in the old time when you would by a battery powered drill for 100$ including the battery but if you decide to buy the battery alone, it cost 100$ 😅
They lose money on the tool so you buy batteries. Fun fact though, all 18v and 20V lithium or nicad power tools will work with a any other power tool battery. You just need an adapter or connect red to red and black to black manually.
It's all a scam. I mod tools and repair lithium battery packs. If one single 4$ cell in a battery pack fails the entire thing gets skunked. If the pack runs too low cuz you haven't used it, the charger won't charge it and to most people it's trash.
It's still like that.
Same now. MAKITA 18V Batteries are just as expensive as the Tool.
@@MA_KA_PA_TIE "Printer ink economics" I believe it's called.
@@MA_KA_PA_TIE The difference though, is that Hyundai doesn't pay anywhere near 60k for the battery in production.
The Absolut worst case is 8400 USD, if it's a structural part of the car maybe 9000-10000 USD.
When I saw Kyle it was clear to me that the dealership wanted to take advantage of a young man.
Stealerships
Agree. Kyle should sue the dealership
He's still thinking about getting another EV. Is the dealership taking advantage of Kyle or simpluy enabling his delusion?
dealerships are outdated and should be gone. especially hyundai/kia dealers since they are the worst of the worst
I got my new Kona ev two months ago. I asked the dealership about the battery replacement cost before signing and the answer that I got was very evasive. Initially I tough they were awfully under informed as they couldn’t answer several of my other questions but now I understand that they deliberately avoid to answer me. Shame on me for not insisting I guess.
After watching this informative video and these kinds of costs and policies from the large manufacturers seemingly commonplace, I can't see myself purchasing an EV anytime soon until these kinds of issues outlined by the article are well and truly sorted. As they indicate in the video, with these kinds of issues to deal with in some cases, the real resale value of EV's in a couple of years is still difficult to assess and may in fact be very low. The consumer deserves to be looked after much better by the big manufacturers that arguably could afford to do so.
Wow. I remember all the uproar about people having to pay $26K on a $100K+ Tesla Model S battery replacement. This is just next level.
lol. That's what i was thinking too. People make a fuss over tesla battery replacement costs (which is now even lower at around 10K or so) while all this is happening with other EV brands who probably dont have a mass scale production to reduce the cost of their batteries
@@elvisjacob7363 No, recent quotes for Tesla's are around $23k, which was a quote for a one year old Model Y in Scottland that supposedly had water damage.
Let’s face it. The main problem here is the price of that battery! The fact they are so fast to void the battery warranty by having a scratch on the cover tells me they don’t want to replace those expensive batteries either.
Are they a couple, what did they do ?
Why are they so stupid ?
They 'total' it it gets bought at auction repaired & sold again the bank makes money on the car again 🤷♂️🤣🤣🤣🤣🤣🤣🤣
I believe we have only two lithium mines in the entire country. Without a domestic supply of lithium, there’s never going to be mass consumer adoption of EVs
that battery is placed where it can be damaged by driving on bad roads and could be submerged in water how some one faulty design the fault of the consumer
i bet the mfg subsidiezes the intiial battery cost just for the sake of selling more ev's, possibly taking aloss on each vehicle sold, but they sure dont want to give away another one.
A plastic cover got scratches on it and it's $60,000??? They never took the cover off and they're immediately saying it needs a battery?? This dude got totally played!! I bet that car was totally fine!
I sold my ioniq 5 SEL and I am so happy about it, despite of 50% loss
This is beyond insane. I’ll keep my 2013 Honda Accord running. 302,000 miles still going strong. Soon, I’ll just replace the engine when it’s due.
You'll be saving yourself a ton of money if you do that. I just had my '02 Chrysler repaired and it also saved me tons of money on a new / used replacement car.
I'm still hanging onto my 2004 Accord with 255,000 miles. Engine will run forever, the rest of the car is falling apart though.
2008 Toyota Highlander with 325K miles still running almost like new
2013 Toyota Camry SE with 190K miles running like new
Rebuild the engine. Then it’s good for another 350km-400km.
00 toyota just bought a new bumper today. These clowns will destroy the rest of us.
One other point is that the dealership clearly overreacted telling him the battery was gonna blow up or catch fire. It was most likely totally fine. So now an insurance companies taking a $50,000 loss, the owner is taking a hit on his insurance, all because a bunch of standard Hyundai mechanics likely didn’t know what they were looking at.
Is "most likely totally fine" good enough to protect the manufacturer from future lawsuits, if the damaged battery causes a fire that kills multiple people?
@@billkallas1762 “a battery fire that kills multiple people”- No, that’s not what battery fires do. If on the off chance that happens you simply get out of the car, it is not an explosion like a gas car. When people die in a battery fire it is because they are in an accident that traps them in the vehicle while it burns. This is not the case here. The dealer didn’t even remove the cover to inspect the battery.
Further, battery fires are most commonly caused when a battery cell is punctured and shorted. That is clearly not the case here. This was an overreaction, and someone will by a salvaged ionic 5 that is perfectly fine.
If you are in a collision and unconscious or perhaps trapped how are you extracting yourself from the car? There may not be other people available to rescue you.
A damaged battery is a risk if it's charging in a garage overnight and catches fire when are sleeping.@@Creelyblades
@@gordonmccracken1209 We are not talking about being in a collision, we’re talking about the battery spontaneously combusting because it has a dent on its outer cover. if we did want to talk about a collision, then I would ask How is that any different than a gas car, or an EV with no previous damage. We are talking about the increased risk potential of this particular ionic spontaneously combusting because it has a dent on the battery protection cover. The circumstance that you described would be a risk in every car on the road and not particular to the situation we’re talking about here.
This would be a problem with high snow fall in Northern States. Could the battery cover get damaged driving through snow and would heavy salting of roads affect the batteries?
It was shortcoming of the dealer, when I worked in Hyundai there was on Kona Ev with battery case damaged and just replacing the battery case was enough.
Manufacturers to Dealers: For every battery warranty you cancel you'll receive a kickback. Dealers to Mechanics: Find any scratches on the polypropylene protective battery cover.
mechanics wont receive anything only the owners of the dealership
This is completely fraudulent and should result in lawsuits.
How much will Hyundai lose in terms of future sales for refusal to make good legitimate claims? It just doesn‘t make any sense.
This is similar to many gas powered vehicles, where a seemingly small accident results in totaling the car. Since dealerships make more money doing service than sales, they generally dislike EVs and will create a stink that should result in slowing EV sales. This looks like fraud, combined with EV FUD (fear, uncertainty, doubt). Hyundai should have known better, and they should have swapped the battery out at their cost (about $12K).
@@deanmcmanis9398Sounds like a made up story.
I would imagine the protection cover is basically like the bumper, it takes the impact instead of the more expensive parts. So some scratches on the cover should be no problem.
Hyundai claims the impact was hard enough to rupture coolant lines and shift the battery pack bolts by 15mm.
It isn't thick enough for that (and there wouldn't be the space for a competitive market vehicle to have). It would be like a sheet of metal and a sheet of plastic, so it can protect from punctures and abrasion, but it wouldn't protect from impacts.
That being said I agree that it's a dumb or unfortunate situation, _especially_ that they don't verify that the battery was indeed damaged
@@leafnutz2341 I'd imagine a hit like that would be pretty visible on other parts of the car as well. To shift the bolts *at all* would mean it was a massive hit, and would leave more than a "scuff mark from a branch" scratch. I've left a bigger gash than that in my 30 year old shitbox driving over a curb, and I don't need to tell you that it didn't total it :)
It's not just the cost to this consumer, it's the nature of insurance that we all will be paying for each of these vehicles that can't be repaired after a minor impact. There is also the long term costs of these vehicles as used vehicles.
@@andrewjoy5846insurance will write it off and auction it for like 40k
Owner of 2019 Hyundai Kona EV. Very happy with the car. My comment is this:
1: The battery in our car was replaced in 2022 due to the recall that occurred that year. (for Chevy Bolts as well). That recall affected tens of thousands of cars and yet Hyundai offered over $500 in compensation to owners. My point being, it is obvious that Hyundai (or Chevy) obv. did not spend the retail price of those thousands of vehicles for those replacement batteries. So there is a big disconnect between their supply chain cost and the secondary market. This is an industry problem, maybe even a regulatory problem, that needs to be fixed ASAP. I would suggest that this gap and huge price difference is not just in batteries. Has anyone looked at the cost of replacing a door or bumper? Does anyone really think that is the actual cost of that part? I bet ICBC has good numbers on this.
#2: This is a company/dealership problem, not a customer problem. The battery itself, nt just the cover, should be checked. I am glad the video pointed that out and it sounds like Hyundai Canada is saying the right things but again, this is not an EV problem. This is a problem with companies, and especially dealerships, doing the absolute minimum for the customer or even their own cars! Just send the customer to the insurnace company and scrap the car. Incredible waste and poor service. It should actially be illegal. It reminds me of air travel and treatment of passengers. You don't get any attempt at resolution unless you go to the media or to a lawyer or both. Disgusting. Not an EV problem, a Company problem, and I am sure it won't just be Hyundai.
Love my EV.
I avoid the dealers and the company, all of them, now.
That's why I still have my 5-year-old diesel and will continue to do so for many years to come :)
Battery costs are a huge problem. It's causing insurance costs to skyrocket because it's so easy to write off an EV with even tiny amount of damage.
Too bad electric cars don't have their own specific insurance policies and premiums. I hate subsidizing other people.
@@mrplayaficationdo you know how insurance works? Doesn’t seem like it.
Resale values as well. A 10 year old EV is going to be worth next to nothing if they know the battery is about to die (and it that point, the range has already been greatly reduced due to the age of the battery). Evs will be like E85 10 years from now. It will be popular for about 5 years, then a better technology (probably hydrogen fuel cells) will take over.
It's just their internal policies. Their WIN situation. They didn't lose money in this case, but next insurance wont be cheap for the guy.
@@patty109109what? Insurance prices are 100% related to the claims made by the people who live in your area. If you live in an area with a lot of EV’s that are costing insurance companies a lot of money it’s going to make your premiums go up. Imbecile.
So many red flags in this story! Poor Kyle. Thank you for sharing. Hyundai really, really dropped the ball on this one. And their letter saying that every battery case is different? WTF! The battery costs what it costs, why would it be $50K to Kyle and a different price to someone else? The fact that they were recommending replacement even though they couldn't verify any damage to the battery is insane. Of course telling Kyle the car might explode any time was very concerning. I just can't believe that such a small incident would damage the battery causing it to need to be totally replaced; that they couldn't tell if it actually even was damaged, and that the cost could be either that high or variable depending on nebulous "factors."
Yeah so no one really knows how much the battery will end up costing when you need one.
Seriously....what's the point of a battery shield to take the scratches and dings then if that's all it takes to force a battery replacement lest the car "explodes?" Especially in Canada where potholes sometimes reach to the centre of the Earth and there's dust and debris and ice that hit the car's underside regularly......aren't these cars tested in these situations before being sold? As a relatively new Kia Soul EV driver (only had it less than a year), this has me extremely worried.
what the mean battery case is different is, IONIQ 5 have more than 1 range which mean different capacity, another mean is, in that battery pack, have many pack groups in it, if im not mistaken have 32 pack inside, so the manufacture can change pack by pack if there is bad cell in it, worst scenarion is change entire battery. Idk why hyundai decided change entire cell..
@@Alif1089for profit, obviously. Dealer is fishy on this one IMO, all they want is make money.
@MrMklasse I agree, this feels more like a dealer rip off than hyundai. When I had an issue they just changed a few cells, no drama, under warranty.
Kyle should have gotten a second opinion. At this point, pocket the money from the insurance. Buy back your totalled car for $500 and keep driving it.
In my experience, Hyundai Dealers, at least in Oklahoma City area, are more corrupt than any other buying experience that I have ever had in my lifetime. I am 56 years old.
It shouldn't take long for Hyundai Canada to confirm the actual cost of new battery. Seriously C$ 60K? This is insane.
Batteries are the main cost of the car. They are not cheap
@@vanfja So the body, suspension, wheels, motors, seats, dashboard etc costs next to nothing? $25000 for the battery might be a reasonable cost, less with an insurers discount.
@@vanfja But if the quote for the replacement is the true cost of an OEM part direct from Hyundai, that must mean Hyundai is making a net LOSS on each Ioniq5 sold... Do you believe that is really the case? Or some fiddling going on here? Because those numbers just don't stack up.
@@soundseeker63The math checks out. Jim Farley was just on CNBC citing an average loss per EV sale of 25-30 thousand. Most “legacy” manufacturers breaking into the EV space are selling at a loss to comply with green mandates and/or get their products into the hands of consumers. Not to mention when your primary competitor is a Silicon Valley tech company that flippantly drops prices because they’re not actually making profit from vehicle sales, that kind of puts you between a rock and a hard place.
well a Coyote engine for a Mustang will set you back 10K before you get the old one taken out or the new one installed.
This is almost word for word the exact same situation that a coworker of mine had with her Ford Mach-E in Washington State. Ran over a receiver hitch assembly that had fallen off a pickup. Scarred up the battery protection cage and the car was totaled by the insurance company even though it did not show any other signs of damage. No one (dealers or car repair shops) was willing to inspect or attempt repairs due to the cost and liability. She was the very proud owner of an EV, but this and other issues she had have soured her enthusiasm for EV's.
that's the real issue here, they can't inspect it, no one is trained on this stuff out there. severe lack of foresight by auto makers and dealers (except for Toyota who stuck to hybrids)
@@Zuranthus Well, i wouldn't put the blame entirely on the automakers. Governments are pushing extremely hard for the automakers to switch 100% on EV. Which is insane.Between the cost of a battery pack (it will never be cheaper), and the dangers associated to a fully charge battery pack, this all EV thing is pure madness.
@@TheRealTomLauda just because the government is pushing/incentivizing/subsidizing for something doesn't mean u have to jump in head first with a boneheaded move. lets be honest here, the only reason they did it is cause Tesla was doing it, they wanted to ride the bandwagon without giving a single thought to logistics
@@Zuranthus Yeah no. The deadlines imposed by governments are way too tight. In Europe, the end of ICE is "programmed" for 2035. Do you know how much time it takes to develop a brand new vehicle from scratch ? And how much it costs ? It's not a surprise we're seeing those kind of issues.
I get it, automakers are no saints. But in this case, the main culprit is governments pushed ideology.
She went woke now she is gonna go broke.
This video should be played in all 150 million homes in this country
At time point 2:50 in this video, the closeup of the invoice says the battery part number is 37501-GI351, the LIST price is "6649.97", and the NET price is "6649.98". Then, in the last column, it says the AMOUNT is "56,649.99". How did we get from $6,649.98 to $56,649.98?
Dealing with the dealerships is bad enough for small issues, my father had to fight a year for a replacement engine under factory warranty for oil consumption, but raise the stakes to the cost of a new EV battery and these stories are heartbreaking and disastrous. I was an avid EV supporter until recent years; I'm now very convinced the auto industry is screwing this up! Thank you for covering Kyle's story.
auto industry is partially blamed but not all. If anything, it is those who make these absurd deadline/requirements. R&Ds take time/money and so do manufacturing processes and mining. Setting up deadlines without understanding the transitional period is asking for trouble. Unfortunately, it will be us consumers that getting screwed over.
KIA hyundai dealerships make most of profit from repairing thire cars.
Trudt the auto industry to always screw things up - and spin on a dime and say that their more profitable SUV gas and diesel options are much better.
I’ll stick with my gas engine.
I think I am going to stick with backing battery swap technology which allows you to easily replace the battery on the go.
I'm a tech at a Kia dealership. I can tell you that when the EV6 first came out a replacement battery pack $120,000 and is now down to about $60,000. That being said you can take this battery pack apart and replace individual cells and not the whole pack. In this case the dealership should have pulled the cover and checked the battery frame for damage.
why? lol. all other ev manufacturers battery replacement costs are from 5kto 18k. Yes, just replace cells or modules. My ID 4 if a cell goes bad we can just replace the module. Tesla on th other hand actually incorporates a pink sticky slime inside thier batteries under the guis for "saftey", everyone knows it's BS and it is so you have ot purchase a new battery instead of replacing cells
Yeah, the invoice seemed to be for 9 cells at 6600/ea.
Interesting, my Mini Cooper electric has 12 cells with a cost of $400 per cell, total $4800.
@@rogermartinez78that’s a really good price for batteries. May I know what’s the range of your car once fully charged?
@@gwsheipang between 125-150 miles and I am located in Southern California.
they added an extra digit (5) infront of the list/net price for some reason
For this price you can buy 3 Tesla (model 3) with 50k miles on the odometer and a battery pack warranty for 120k miles.
Not 3 battery packs, but 3 entire cars. A Tesla battery pack is between 10 and 20k depending on Model and year. The S/X are 20k packs the 3 and Y are usually 14k.
I considered the IONIQ 5 previously, but the dealer experience really put me off. And now with this, it is enough for me to completely avoid Hyundai and Kia for good. How does a battery cover fail to protect the battery and void the warranty AND cost 60k for a replacement? The jokes write themselves.
If you’re set on buying an experimental car buy the longest ones that have been under production. Stick with a Tesla, these other car brands are still trying to properly reverse engineer Teslas tech/processes and it shows.
Don’t be an experiment, buy hybrid if you really want to be environmentally friendly( I would stick with Toyota for that)
@@SisyphusJP yeah you are spot on, I ended up getting a RAV4 Prime - does everything I need it to and has enough charge for most day to day activities.
Dealerships have wasted my time for over 20 years, no lie , every time I go in there, they try to slap a very pathetic traded-in car, a 'repaired' used car, or something totally garbage. Monies are NEVER agreed upon, when you tell them their credit is good. So, they say they want to check credit, well now they lowered your credit score by alot. Now they don't give you any deal. If you go and negotiate the price before buying, they have a hard time and are usually very mean. Another dealer told me to come test drive GR8 BLUE Toyota, I get there,( wasted gas mileage going all the way there) and turns out the car isnt there (Toyota Dealer) . They instead waste so much time, looking for idiot manager. Idiot manager shows up, no car. I get into a heated argument as to why this is.. I really wanted to invest in a Toyota GR8. I left the Dealership.
If the battery protection panel failed to protect the batteries, then it's not a battery protection panel.
Tesla's quality control are well known to be horrible. If you damage the battery or the cover on a Tesla, they would do the same thing. @@SisyphusJP
I took a big hit under my Model 3 performance last year. I was worried a out the battery pack damage so i took it to the local Tesla center. The nice guy check it out and said there are multiple layers of plates which protect the battery pack. My plastic cover got scratched but there's no need to replace anything. I drove away without paying a dime even for the inspection.
As it should be. If you're going to design the car with the battery pack underneath the car, it better be designed to withstand a reasonably significant impact.
I have no idea what kind of nonsense Hyundai is trying to pull. There have been several stories like this of price gouging when it comes to battery pack replacement.
Dealer: Your safe…for now…MUAHAHAHA..MUAHAHAHA.. MUAHAHAHA
Exactly.
Probably what happened here too, but Hyundai and the dealer were crummy, dishonest, and overcharged. Now it’s making all EVs look bad, which it shouldn’t. It’s a Hyundai issue, not an EV issue.
Tesla is the way to go, but you would not know this because the media attacks them for not advertise.
From Toronto Canada, recently CTV aired a story about a similar issue on a Hyundai Ioniq (sedan model), a 2017 model, used with 70k km when he bought it. One day his car stopped charging and the dealership quoted him for 50k to replace the battery. Outrageous! How can Hyundai keep getting away with this
Close, but not quite. The car had 172k km on it. The battery warranty was 160k km.
@@stephenj280 He bought it used at 69,000km? I never said how many km he had when he was quoted
@@thatweirdguy_ben So basically ANY EV is worthless after it's battery warranty is over.
Bingo!
Was going to purchase a limited Ioniq 5. Came across this video. I’m not going to put myself in this possibility, thanks.
The money people are paying for cars today is pure absurdity to start with.
Thanks, Kyle, for reaching out to Andrea and Zach. Thank you, Andrea and Zach for shedding light on this awful situation that is bound to snowball industry wide in the years to come. I'm glad you've acted as an advocate and brought your notable presence to this guys terrible experience. What a nightmare. Best wishes Kyle!
Bad luck sometimes happen.. I remember older cases of Toyota when accelerator pedal was stuck between the floor & insulated carpet resulting in lots of injuries and even killing lots of people (do not remember how the brand was dealing from that moment) or Ford Pinto case that had a bad flaw in design with fuel tank positioned right behind rear bumper each small fender-bender taken from the rear would lead to a major catastrophe & disaster .. So yeah what can we say on such cases ? We learn more from them to improve future vehicles or how to considering different aspects before purchasing a BEV, but we all need to keep in mind that nothing is perfect 100% or is warranted to last forever, we are humans that have weaknesses yet we evolve and technology expands with help of robots or artificial intelligence that can also malfunction or display errors, so > life goes on.. Really sorry such unfortunate incidents occurred, nobody wants things like that to happen..
I would really like to see a follow up video where you ask other manufacturers about their processes, what voids warranties, and battery replacement costs.
Now days a sneeze would void the warranty.
Also I personally wouldn't have bothered if it was only a scratch! But I suppose if it's a warranty issue then good luck
Nio Changes batteries free of charge😉
@@Vitamin-bh9kg even for “damage” caused by a road hazard?
@@Vitamin-bh9kg : But Nio can't replace a faulty sensor, they have no customer service.
Excellent. I was so excited with Ionic 5 and ready to buy one. Now I know. It's not going to happen. Other EV's are not better with battery cost.
I replaced my nissan leaf battery for $6K. It was from another Leaf, but had full capacity at 12/12 bars (still does over 2 years later). However, there were stories in the news similar to the one here with Nissan as well.. asking outrageous prices for battery replacement, IF you can even get them. Manufacturers don't want customers to replace EV batteries... they want you to buy another EV. This attitude needs correction.
Needing to replace the car rather than replace the battery makes a mockery of the eco credentials of evs.
Did you shop around for a battery?
@@roosterbooster6238 I agree. In my case $6K was cheap for a relatively new battery. Availability of of good used Leaf batteries is very scarce. I'm sure there are many used leafs scrapped due to the inability to find a replacement battery. Nissan put zero efforts in providing any options, and third party suppliers are as rare as hens teeth.
This just shows it's a disposable world. EVs were made to fail and that is sad. Batteries can be fixed but, the infrastructure is not ready for this type of work. Changing out Cells in battery that have failed, could could cost a few grand, not $25K+.....
@@TheCoolDave Since it is relatively new, there aren't many businesses that repair EV batteries (in Canada especially). There should be some sort of regulation that forces manufacturers to put authentic efforts into reducing land fill.
You have to realize batteries are MUCH larger now. A modern EV battery takes 9 hours to charge at 220 and days at 110. These batteries are huge.
Doesn't matter if the replacement battery costs 6K or 60K. Issues like this should never void warranty and should be repaired by the dealership or a local brand service.
This didn't just randomly happen though he hit something
So using this logic, if you hit something and damage your suspension, frame, body, etc it should be covered under warranty??
That is madness
Clearly his fault it is just a dirty secret that gets ignored when owning ev. Often repair costs can be absurd and seemingly normal damage can lead to danger of fire and mandatory need to replace battery
Exactly. If a carmaker says the battery IS damaged, I get it, it's an explosion risk & it's hazardous waste - but how can they go all "Pandora's Box" on it? Shouldn't there be sensors for the battery cells that can determine the health of the cells? Tesla (not a fan of Elon here) have sensors that tell the battery when it's too cold or too warm, the least a car maker can do is configure software that allows them to determine each cell's viability. If I'm paying $60k for a battery, it'd better read me a bedtime story & tuck me in.
If you drop a 60" TV, and the LCD cracks, do you go through warranty to fix/replace that? Of course not. That was not the fault of the manufacturer. Ignoring the ridiculous 60K cost for this, this incident has NOTHING to do with warranty. Warranty is used when the manufacturer created a DEFECTIVE part. Crashing a car does not make a part defective. It was broken by an impact.
@@numbr17 That's true, warranty doesn't cover accidental damage, that's what insurance is for.
One might consider the battery shield to be defective if it can't prevent road debris from compromising the inner battery compartment, though. There are limits of course, bulletproof might sound over the top, but given the chance to improve something like that, I'd even suggest Kevlar be used rather than some sheet of aluminum. Battery is the only thing other than the passengers that needs protection. Road debris isn't exactly uncommon. Hyundai aren't really at fault per se, but that must have been some pretty charming debris to do a battery in. Hate to be the guy opening the battery compartment. The "might explode" thing is pretty serious...
Get the new guy to do it.
Hyundai service anywhere outside of Korea is garbage. Especially for Genesis.
So let me get this straight. I’m just trying to make sure I got this. This gentleman was told that because his battery pack receives a scratch that it may explode. How is it legal to have that car on the road if you take a bump and there is a possibility that you will now have liability, if the battery explodes, why is the battery exploding? Why do we have a vehicle on the road that has even the possibility of an explosion if we had a speed bump too fast I mean what is what is going on what is the guy even talking about there needs to be large involved. People people need to sue. This is a big deal Like you cannot have a car on the road that all you have a scratch and there’s no way to Tel there’s no way to tell us the dealership told him the amount of lying and incompetence in this and it’s very scary and I feel very bad for this gentleman and to be honest with you. This is why I was not be buying an electric electric vehicle, all of these bugs are worked out
$60,000 for a battery and $12,000 for a fully tuned V-8 🤔 not that hard of a decision if you ask me, but I enjoy cylinders over battery cells.
The insurance for EVs is going to be astronomical as more and such stories occur.
Agreed. I wonder why the insurance company didn't push back more on Hyundai on it? They seemed AWEFUL quick to just sign off on a $60k claim.
That's the plan, so cars can be for the rich only.
@@jwhite4car companies have been fighting in numerous countries to reduce people’s abilities to repair cars. It’s far more profitable for them to have you need to keep buying new cars.
I’ve seen some countries reducing the ability to buy second hand parts for specific types of damaged cars meaning they need to be scrapped.
So much for car companies going environmentally friendly.
Insurance rates for EVs is already quite high.
My insurance for my BEV car in BC is about the same as any similar ICE car. The battery replacement costs are a scam. I think the dealership model is threatened by EVs since the maintenance costs are so much lower. When Hyundai have to replace a battery, the cost is much cheaper. It only cost $11000 USD for Kona battery recall replacement and that included labour.
I’d like Zach and Andrea giving me all of my news, not just for car stuff. I really appreciate the way they followed this from start to finish.