How to stream TV shows and movies with the Cochlear TV Streamer
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- เผยแพร่เมื่อ 5 ก.ค. 2024
- James, a Cochlear™ Nucleus® System recipient and Cochlear employee, shares why he uses the Cochlear TV Streamer. Learn to pair your Nucleus® 7 Sound Processor effortlessly and troubleshoot with ease.
Discover connection options for your TV to enable streaming directly to your sound processor. Watch now and learn how you can stream your favorite TV shows and movies directly to your Cochlear sound processor.
For additional device support videos, explore our complete TH-cam playlist: bit.ly/3T3oGaN
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Perfect explanation and directions. Thank you for your demonstration and your delivery step by step 😊
This is a good video and I have referred a few people to it. However, there are two things about the pairing process that could be improved:
1.) When talking about turning off the processor at the start of the pairing process it looks like you merely removed it from your head. Ditto for "turning on" your processor later - it looks like you merely put it back on your head. Two people I shared this video with imitated those obvious motions without actually turning their processors off and then back on again ... so of course they were unable to pair their processors. Show people how to turn their processors off ... and how to turn them back on. Personally, I just disconnect and reconnect the batteries.
2.) Pressing the pair button on the back of the TV Streamer just once only works if you want it to use the first pairing channel. Your processors have 3 pairing channels you can use and if you want to use, for example, channel 3 then you need to press the pairing button 3 times. This is important because people might already have things like Mini Mics or Phone Clips paired to their processors and they need to make sure the TV Streamer uses a different pairing channel than those devices.
Thank you for your feedback. We will pass this information on to the team for future videos. Please let us know if you notice any other discrepancies.
Thanks James! Excellent video easy step-by step instructions. Prior, I was about to give up connecting the TV streamer. Manual was too complicated to follow (at least for me).
Thanks James! 😁
Great job!
Thank you :)
Thank you.
Thank you for your video! We set this up today using your video as the directions in the pamphlet by cochlear were not written well and the font size must be a 1 as it was so hard to read as well.
Hello Janet, thank you for your feedback on the pamphlet and font sizing, we appreciate it. We are very glad that you found the video helpful! Please don't ever hesitate to reach out to us if you need additional assistance.
Make sure TVs are adjusting with mount TV to walls that can block the cords from Cochlear TV Streamer to connect because I was confused that my TV’s TV mount is blocking the cords from connecting.
I have kanso2 implants, when I was reading through the guide, it didn’t really give me much info about pc. I’m wondering if that’s possible (I’m a gamer and use discord a lot)
I have the N7. Can you please show a video on how to match the cochlear implant mic and tv streamer mic perfectly? As you stated we can get a tv streamer in our upgrade kit which I did for the tv where I’m sat with my family. All is great with it but when I’m with my family I find the volume of the tv streamer too loud to hear my family so I turn the volume of tv down but then it’s too low. I know the mic volume also has something to do with it - but it’s finding the best level so I can hear everything end everyone. Can you advise? Thank you
Hello! Thank you for contacting Cochlear Customer Support! We are happy to address your questions or concerns. Please contact one of our friendly Customer Service Agents at 1-800-483-3123 or if contacting us via phone is not possible you may also contact us by using the Live Chat option listed below Monday - Friday from 9am to 4pm MT. The Live Chat is found in the upper right-hand corner beside the login button.
bit.ly/2CEsbC6
Adjust the volume of the TV so that it is comfortable for everyone else. Then adjust what you hear through the TV Streamer so that it is comfortable for you. There are 3 ways to adjust the volume of what you hear from the TV Streamer:
1.) the buttons on top of the TV Streamer
2.) The Smart App on your phone.
3.) The Cochlear remote control.
Hello!
In this case, would I need to buy that type of accessory to be able to link through on some video game consoles? Or is it not compatible? I have the Kanso 2 model.
Panda,
We'd be happy to help with what would be compatible. Please contact us securely so we can assist you. You can contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store. We are available Monday through Friday 6am to 6pm MT.
Thank you
With this wireless Cochlear TV Streamer, would I have an option to mute the television and still be able to receive sound to my sound processor (N7)?
Hello! Thank you for contacting Cochlear Customer Support! We are happy to address your questions or concerns. Please contact one of our friendly Customer Service Agents at 1-800-483-3123 or if contacting us via phone is not possible you may also contact us by using the Live Chat option listed below Monday - Friday from 9am to 4pm MT. The Live Chat is found in the upper right-hand corner beside the login button.
bit.ly/37IKvaf
We have a cochlear TV streamer and a resound hearing aid that pairs with the cochlear processor. We do not have a resound tv streamer. Can we pair the resound or the cochlear or and the cochlear at the same time to the tv streamer. We are very confused the best way to connect and can we connect both or only one device. If only one devise what do you suggest?
Thank you for reaching out. The wireless accessories can be paired to both your Cochlear Sound Processor and ReSound hearing aid. Please contact our Customer Service team for help pairing at 1-800-483-3123 or by using the Live Chat option listed below Monday - Friday from 9am to 4pm MT.
sforce.co/3qddBH0
How do you use both tv streamer and mini mic 2 plus?
Hi Ned! Thank you for contacting us. In order to best assist you, please send us a direct message so we can gather necessary information to support you. For using the Mini Mic and TV Streamer, you will pair each device to a specific channel of your sound processor. We'd be more than happy to help you set that up. Please feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. If contacting us by phone, we are available Monday through Friday 6am to 6pm MT.
I have a N6 bilateral fitting. Can this Cochlear TV Streamer be paired to my two processors?
Thank you for reaching out. Yes, the TV Streamer can be paired to your Nucleus 6 Sound Processor. Here's a link to a video that shows how to do it. bit.ly/2IxIJyF
Yes. You just have to be a little quicker during the pairing process: turn both processors off before you start the pairing process then after you press the pairing button on the back of the processors you will need to turn both processors back on quickly.
Does it automatically connect once you leave the house and come back in or do we need to connect everytime we use it. Thanks.
Hello! Thank you for contacting Cochlear Customer Support! We are happy to address your questions or concerns. Please contact one of our friendly Customer Service Agents at 1-800-483-3123 or if contacting us via phone is not possible you may also contact us by using the Live Chat option listed below Monday - Friday from 9am to 4pm MT. The Live Chat is found in the upper right-hand corner beside the login button.
bit.ly/2HEvCet
Once you have been out of range of the TV Streamer ( or Mini Mic) for about 5 minutes the connection is broken. That does NOT mean you need to go through the pairing process again - just use your phone or your Cochlear remote control to select that sound source again.
What's the fidelity for dialog compared to the minimic? I had one for my single Power 5 and the battery depleted quickly and the sound wasn't terrific.
Hi Jeff, the TV Streamer does offer the option to connect via RCA connectors as well as TOSLINK (if available on your TV) which can provide better sound quality for our recipients. Any time one of our hearing devices is streaming from an accessory it does put additional demand on batteries and may cause these to be depleted faster than using normal hearing over the built-in microphones.
@@CochlearAmericas thanks for your help!
We're happy to help!😀
Is there a way for audio to still come out of your TV so you can watch tv with friends who don’t have a cochlear implant?
Hello! Thank you for contacting Cochlear Customer Support! We are happy to address your questions or concerns. Please contact one of our friendly Customer Service Agents at 1-800-483-3123 or if contacting us via phone is not possible you may also contact us by using the Live Chat option listed below Monday - Friday from 9am to 4pm MT. The Live Chat is found in the upper right-hand corner beside the login button.
bit.ly/3coc9tv
It depends on your TV. With some TVs you can use the TV's setup menu to tell it to output sound to both the built-in speakers and to the audio ports on the back of the TV. If your TV is connected to a sound system your options are probably broader - most sound systems have more than one set of audio output ports so you can connect your TV streamer to one pair of ports and speakers to another pair.
If you only have one set of ports then just go to a computer or electronics store and buy Y-shaped splitter cables.
Two clicks on top of the cochlear device turns it on. What turns it off?
Thank you for reaching out. For Nucleus 7, press and hold the button for 5 seconds or you can disconnect the battery. Both of these will turn the sound processor off.
I have 3 TVs at home. Do I need to buy 3 TV streamers?
Thank you for reaching out. Some recipients have one TV Streamer hooked into the TV that they watch the most and use their Mini Microphone to connect to other TVs when they watch those.
I'm still having trouble to connect, orange light won't stay on, but flashing
Hello! Thank you for contacting Cochlear Customer Support! We are happy to address your questions or concerns. Please contact one of our friendly Customer Service Agents at 1-800-483-3123 or if contacting us via phone is not possible you may also contact us by using the Live Chat option listed below Monday - Friday from 9am to 4pm MT. The Live Chat is found in the upper right-hand corner beside the login button.
bit.ly/2QhYF8t
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Prix ?? Marocco
Hello! Thank you for reaching out. This TH-cam channel supports the United States and Canada. If you require support, please visit www.cochlear.com to contact the support team in your area.
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