I can tell you from experience of 24 years of business dealing with the public. He knew exactly what he was doing. And you beat him at his game by getting the heads back. Great job.
Unfortunately I agree. As Eric stated he was able to see/know that the guy received and viewed all messages including shipping. It sucks but there's many scams out there.
You’re 100% right on needing an Angie’s list for customers we’ve got a guy right now that messed up building himself a race car and brought it in at 5 o’clock on a Friday for an alignment and now it’s taking us to small claims court because we couldn’t put it to factory specifications yeah go figure that one! Lol
These people always try and get over on everyone. I have a file cabinet full of unpaid tickets from my automotive repair shop. It's crazy how they have no morals or values. Keep the videos coming Eric!!!
same exact same thing, ive just got to the point that if you want you're engine. pay the full bill and will load it up. not payed in full? dont bother showing up, you've got one month until i put your engine up for sale.... **yes i reimburse the customer of any deposit that was given and parts cost if using original parts.
I fell sorry for you. Been a service manager at a car dealership for 30years , there are always morons out there that love to screw you over, and I bet this is not the first time he has done it. Hopefully karma gets him and he looses his money. I love your videos. Keep it up.
I work for an employee owned company. We bent over backwards last Summer to help a young man get HVAC equipment for "side jobs" giving him pretty deep discounts along the way. All of a sudden he stops coming in. Then we find out his last check bounced! It wasn't a small amount, either. After multiple phone calls and empty promises, he ghosts us. Facebook shows him putting the final touches on a new dirt track car for this season. Guess it fits. Dirtbag has a dirt track car.
Just finished the whole video. I'm sorry you had to go through that. I go through that all the time, thats a huge reason why I don't sell merch anymore, its just not worth the hassle.
insane bummer to hear this its so toxic. i guess its the youtuber there rich vibe. Steve morris had a issue couple videos back..shit show of the toxic youtube i hope u guy the best
Eric, I am sorry you had to go through this. I am going through a similar situation right now. Be thankful you have the heads. I have two custom engines. That I am going to have to sell. Ever since the plandemic started and the parts delays. I spend 30% time on ordering and tracking parts. People's manors and all sense of acting properly are out the door. Not good times we live in. Very frustrating to say the least. Fortunately most of our Customers are awesome and great people. So I still have faith and hope things will get better. Take care, Ed.
“Plandemic?” Get real. If China planned it, it’s ridiculous for it to have infected itself first. That would be like us nuking some other country by setting the bomb off here, and then letting the radiation drift to the other country.
Living in Broken arrow and being a drag boat guy with a BBC I've been following you since you were in high school!..lol...I was so proud a young man from our city being involved in engine master as a young guy..and I am still following you now....hope you will find someone on here to take those heads off your hands..take care Eric
@@WeingartnerRacing I could tell stories too. But these clowns don't define you. Huge pain in the ass, and wallet. But we move on. Thanks for all you do.
More power to you Eric, keep at it bud. I love your videos and your work ethic. I also don't think your "customer" ever intended to pay for the heads, A charge back on the day of delivery... right...
Those are my thoughts too. I can't think of any other reason why someone would strategically attempt a charge back, the day the product was being delivered. These people bank on the seller not seeing the charge back in time and walk away with the product and the money. I hate a thief!
Yeah, Eric could blab his name on the web so we could stay away from him. Cause there so many people that get burned on Facebook. I won’t buy anything from that crap unless it’s local and I can go look at it before any money exchange hands.
After remotely (me out of country) working with an aircraft engine builder for years I finally met him in person and had various discussions about our industry. He made the comment "I increased my profitability this year without increasing production; actually by decreasing production." I asked, how did this come about? He answered, "by getting rid of my shitty customers." The pareto effect: 20% of his customers were the cause of 80% of his profitability problems.
I have to deal with a lot of bad people over rental properties. Even though they rent from me, they act like I have no right to ask for rent when they haven't paid and then I owe them.
Nailed it! Just love people like that. I can hear him bragging now to his buddies if you hadn’t stopped it. These people F up stuff for the good people people all the time and we get punished for it not them . Should have a thing like you said. Good luck trying to get rid of the heads.
It’s a sad story and no one understands that small business can be horribly effected by one loss. Like shoplifting, dine and dash etc. One lost ticket can make a whole day in the red
I feel for ya man. I was on the customer side of this a couple years ago with 351 parts BUT... i wasnt blowing them up after a week or a month, it was 9 months. Things escalated when they wouldnt answer me for weeks. The ironic part is i went out of my way to spend money with them, MORE money than i couldve got the shit for elsewhere. Got some of my parts, ended up just getting the rest elsewhere, dont think i ever got my timing set. I feel for you in that position, sounds like someone being a cheap ass trying to pull one over on ya. Too many small service outfits closing down because of this.
I use an invoice app that let's me know when someone opens the invoice. I had a customer tell he hadn't seen my invoice yet when really he looked at it a week ago. I always say the work is easy the people are the hard part
I'm sorry but fedx sucks too. I had them ship a very sensitive item, tracking showed it delivered when it was not. Customer service told me I had the shipment several times then they closed for the day. I immediately notified the company that shipped the item to me. The signature required, expensive item showed up on my porch two days later. Someone else SIGNED FOR ME AS ME!
I totally agree about fed ex. I do like that they scan your drivers license now. I tried 3 times to get my ups rep to call me to lower the rates to be competitive with fed ex and got no reply.
I'm glad you caught it in time! I really enjoy your workmanship. Your one of my favorite channels. I'm starting a 434 SBC build and I need a pair of AFR 227 competition heads. Can you ship to Canada? Cheers. Todd.
Glad you got the heads back. Hopefully no one else does business with him too. Check with Tyler at TVP he might want them or might have one of his LT1 buddies that wants them.
Sorry that happened to you man, we do have an LT1 but if I bought those my wife would disown me for sure. You might try Ellewin Engines he’s way into LT1 builds.
I own a small business dealing in highly regulated items and for years I’ve only taken cash. I makes the paperwork a bit harder, but credit cards are just way to expensive and annoying to deal with if you don’t have a brick and mortar or online presence.
Shivas doing great things of destruction this week mate I wouldn't even dare waste Ur time telling that hell that has completely f****** ruined my week all I can say is I hope things get better for you legend Lord knows U deserve it
You know it’s so hard to get cylinder heads right now somebody might just put together LT because the heads are available instead of normal small block lol
Sorry to hear of your trouble eric hope you shall feeL better really. Well can you do a reaL junky head review on the iron speedmaster heads (pro comp electronics) (NON vortec)for GEN I small block chevy 350. They are part number PCE281-1744 Well unless you got a video looking into them and showing everyone. The thing looks really wierd. Says they have 190cc runners and a 64cc chamber. This is on summit. 232dollars bare looks like. Got big square exhaust ports and both intake patterns believed to be standard runner. Thinking if there is a way to fix these things or what. really excited about the ProMaXX project X 215cc heads! Also the brodix 210, 221 and 227cc. 😆 found your pro comp 'vortec' video THANKS! big help. Also cannot wait for book 2 to come out.
AFR took me 6 months year before the pandemic just on the Mongoose. I appreciate your position. You must always protect yourself. At the same time I am currently on the opposite side with a vender on racing stuff. Nothing is coming back after several thousand paid.
Just went thru a similar deal.my first year in business had a jet ski in the shop.a part has been on backorder for a year for 2018 machine.part finally came off told customer it's off backorder mail me out a check to cover the 1800 dollar part.sent me a picture of him at postoffice mailing check.so I ordered it figuring check was on the way.a month later still no check machine is all done and he is out of the country.finished another machine 3400 dollar bill and 2400 in parts and owner is in jail for 6 months.i feel your pain
Hey Eric, thought of doing some type of paid subscription for the dyno mule testing etc. You have got $10 on your book over costs and I'm not telling you what to charge but if you had 500 at $10 for the content that's $5k might improve the revenue and you get paid for the ideas and the testing👍 Donations only no charge backs👌 Thanks for the great content🙂
Had 4 Dart SR iron SBC heads on order since last fall, about a month ago we checked, no due date, maybe in the spring. 2 weeks later they showed up LOL. Don't bother checking in, the big companies don't have a clue.
In my 12 years of business i have never had so many chargebacks as i have this year. I had a woman do a chargeback when the delivery did not arrive because SHE entered her shipping address wrong. I got the package back from usps automatically as shown in the tracking. she know what was going on the whole time but refused to take responsibility for her mistake,. I see this particular situation alot. The problem is; the more chargebacks i get in the trailing 12 months the more the fee's are on each chargeback,. They need to start charging these cusotmers when they file these neglegent and ignorant chargebacks when the vendor wins or proves fault . IM SICK OF THIS!
I do repairs on vintage pinball and arcade games. There are very few people in my area that do this kind of work, and we all know each other. The minute someone screws any of us we put out an apb on the customer. And nobody ever works on their stuff ever again.
I have been told more than once about people doing charge offs saying they never received product lieing about then getting them to ship replacement to make them happy they sell the stolen product
When sell special order parts I get all the money up front, actually all parts up front, if the guy doesn't have the money at the start he won't have at the end, it took me 20 years to understand and yes I have kicked the odd asshole out of my shop, still in business after 36 years
Brother, I don't know who started the if their a customer you have to be polite no matter what. That's BS!!!! If someone screws you over or tries to lay on them. The ones that day that have never had a business of their own. That's for sure. They don't know what it takes. I don't have my business anymore. I closed it for personal reasons. But I remember people tryin to screw me over when ever they got the chance. You did right. I'm sorry that happened to you. It's not like it was a bigmac. There's alot of money sitting there. Someone will buy them. It's just when that is scary. Have a good one brother.
You've only been talking about manufacturing delays for a couple years. As someone that has owned LT1s and would love to get another one, it is a niche market now. I've worked business sales and a family business, I have a cubicle job as I don't like dealing with customer service in the way that you have to.
It took me damn near 2 months for my LT4 AFR heads. Everyone knew the wait time back then especially in the LT1 Facebook groups. That customer was a prick!
Why not require a monetary deposit for anything out of the ordinary? The customer has to ultimately pay for everything and if they want your product, get some up front money. I doubt it will affect the profits and it will give you a little more room to breathe. I have been in business a couple times and dealing with the public can be a nightmare and it only takes one person to give you a permanent attitude. This customer you described is nothing but a fraud. He probably changed his mind due to money and new fickle desires. Another way out is to require the customer to get the castings and then he can ship them to you for work. I don't know if AFR would sell them to joe blow but I would imagine they would. Money talks.
Mr. W..... So sorry to hear that you have to deal with idiots like this I can tell you from the few emails i had with you, despite having a pontiac, you took time to respond to me a few times My wife and i watched this video and she was like can you use those parts, i sad sadly... no talk about a great deal, i hope someone helps you out with this but i can say if i decide to convert to a SBC/BBC i would be going through you someone like, and many others, deserve our support, because.... well... you support/educate us i am grateful to be able to gain some general knowledge, even at my age, from watching your videos they are very interesting i've used the CC dispute maybe 3 times in my life, and EXACTLY as you said 1- work with vendor 2- try to resolved, and communicate, and try as much as you can, as you never know what might be going on in someones life, put the shoe on the other foot 3- if no other alternative, then dispute I would have thought something like this, would fall under non-refundable custom products???????????? Isn't that in your original ordered paperwork? i know we are all facing extremely tough economic times, but man..... when one man agrees to something with another man, man-to-man.... honor the deal, put yourself in their shoes... i just don't get society anymore..... and thankfully at my age, not much longer for me to go to understand i grew up in GREAT times.... Honor, integrity, and word had/have REAL value.... I can see why some businesses i have dealt with lately only take US postal checks, or cash....... Try buying a car on CC.... i tried and i got a total run-around.... now i see why as it open headaches for vendors All the best, and please keep posting and inspiring us, folks like you, Vizzard, etc... are so greatly appreciated
Welcome to the performance business.... I've had shops as well as individuals do this to us. You're very lucky on this one but it usually doesn't work out in favor of the business most times.
Well hopefully next week will be better. If you deal with the public long enough you will get caught up in something like that. Glad you got the heads back.
I feel the pain myself. Had a terrible week but a fellers looking forward to a cold beer 🍺, ☀️ ⛅️ and a bbq steak. Yum, although my heads a little injured and hurts that still sounds good.
There should be a ups rep for your area. You should call him or her and talk to them about pricing. Ups will always beat fed ex pricing. I ship multiple products a day. I could ship a product that cost that much and goes in that size box thru ups, and insure it for half that shipping cost. Ups is usually really good about working with you on price if you ship regularly.
I wish I knew the reps number so I can get lower rates but I have called customer service three times and nobody calls back. They are missing out on thousands.
Dealing with customers so fun many stories. I did road service calls part of the time for truck stop. I had red flag at D.O.T scale house. Took while to torch out tracking rod bolts stuck. They didn't want to pay should have taking 5 mins to the job RIGHT. Torch the ends with rubber bushing to get at bolts. So I was taaking new tracking rod out got bolts out but needed pry bar. ASSHOLE released the brakes and started to move as I was coming out between the duals. Crappy part state patrol did nothing but they did roll truck over on curve ramp HAHA. After that I made lock out device so brakes cannot be released.
Charge Backs Uggggg... one of our biggest customers ( with multiple locations across the country ) had sent a Debit Memo to our company but they were suppossed to send back the product to us for a credit and it wasnt recieved. We ended up putting the entire company on Credit Hold so nothing shipped to any of their locations until it got resolved. Surprisingly, it still took 3-4 days. Being that your a one man show, this has to be incredibly stressfull. thank God you were atleast able to get those heads turned around. You really got lucky. People suck simetimes
Have Customers sign a credit card authorization form. They can email or fax back. I have experienced the same thing multiple times. We were scammed for 5K once because we didn't have a signature.
He should be happy to have gotten them that quick , I purchased Brodix dragon slayer 320 bare took 18 weeks but never once called to see where they were , I’m in customer service as a service manager in a auto dealership, people have no idea how annoying it is to be called over and over when your trying to do the job correctly and this impatient ass is trying to rush you
Hey !!! Things can get worse ! Your water heater can fail overnight like mine did last week ! Go right now and inspect your water heater. Even if it looks fine if it’s 5+ years old think about preemptively replacing it soon. Splashing around in you living room is not cool :(
When the heads get milled down to 54cc the cutter goes across the aluminum and the steel in the seat insert causing it to scuff. It doesn’t affect sealing. Afr has a lifetime warranty.
the Wife is an EBay seller , we can attest to the increasing number of people who steal from you by charge backs, disputes and any other way they can dream up to get the product for free, the seller has no recorse except to demand the "broken or damaged merchandise" be returned , which shipping costs are often more than the items value.... what i'm trying to say is we feel your pain !
Just so everyone else is aware, even if you accept a check for a product or service you can still get screwed. The guy that writes the check can call his bank and cancel the check during the next 10 banking days. Even if the check was deposited, they can claw back the money out of your account and give it back to the scammer.
Man that Sucks that just makes it harder for the real people wanting to do business with u and be Real with u I would love to have you port some sbc alum heads just they r pretty old so not sure if that would be something u would really want to do or not lol but love the content u share with u Thanks for that
I've Been Waiting 2.5 Years For Some Turbo Headers And Turbo Downpipe For My Car (3800 V6) $1,700 Paid In Pull 2.5 Years Ago. The Same Guy Took 2 Years To Get My CNC Ported Iron Cylinder Heads But I Did Get Them Back So I Know He Can Get It Done. I Don't Want To Cancel Because Who Else Is Gonna Make Quality FWD 3800 Turbo Headers And Downpipes. Im Probably Too Patient.
We had an ECU stolen that way when I worked at a dealership. Charge back from a stolen credit card actually. Guy is a scamming thief. Glad you were able to get your hands back on those heads. I wish I knew a way to prevent that myself. Could always find out if Karl Ellwein wants those heads. LT1s are his bread and butter.
Under promise, over deliver. If you know it will take 3 months, tell customer 5 months. All special order items require 75% up front, not refundable if order cancelled. Cover your ass. If he doesn't like that he can order through summit, or afr directly.
I so wish that I needed those heads! I feel so bad that another ass has ruined things for everyone. I’ll be trying to find a good owner for the heads l can’t think of anyone how is running one and that sucks! A sorry pos like that isn’t even a person!! I’m with you and feel your pain. Just makes me mad! Keep up the great work I enjoy your videos
I got screwed twice with Paypal doing charge backs AFTER the products had been delivered. As a seller, you have ZERO protection with Paypal. So I lost the product in both cases AND had to pay charge back fees to Paypal.
That guy was a theif. HE knew exactly what he was doing.
I can tell you from experience of 24 years of business dealing with the public. He knew exactly what he was doing. And you beat him at his game by getting the heads back. Great job.
Unfortunately I agree. As Eric stated he was able to see/know that the guy received and viewed all messages including shipping.
It sucks but there's many scams out there.
EXACTLY
You’re 100% right on needing an Angie’s list for customers we’ve got a guy right now that messed up building himself a race car and brought it in at 5 o’clock on a Friday for an alignment and now it’s taking us to small claims court because we couldn’t put it to factory specifications yeah go figure that one! Lol
These people always try and get over on everyone. I have a file cabinet full of unpaid tickets from my automotive repair shop. It's crazy how they have no morals or values. Keep the videos coming Eric!!!
same exact same thing, ive just got to the point that if you want you're engine. pay the full bill and will load it up. not payed in full? dont bother showing up, you've got one month until i put your engine up for sale.... **yes i reimburse the customer of any deposit that was given and parts cost if using original parts.
I thought the deal is no keys back for the car till repair is paid for.
@@st5637 Sometimes we try and do favors and it never pays off.
I fell sorry for you. Been a service manager at a car dealership for 30years , there are always morons out there that love to screw you over, and I bet this is not the first time he has done it. Hopefully karma gets him and he looses his money. I love your videos. Keep it up.
I work for an employee owned company. We bent over backwards last Summer to help a young man get HVAC equipment for "side jobs" giving him pretty deep discounts along the way. All of a sudden he stops coming in. Then we find out his last check bounced! It wasn't a small amount, either. After multiple phone calls and empty promises, he ghosts us. Facebook shows him putting the final touches on a new dirt track car for this season. Guess it fits. Dirtbag has a dirt track car.
Just finished the whole video. I'm sorry you had to go through that. I go through that all the time, thats a huge reason why I don't sell merch anymore, its just not worth the hassle.
insane bummer to hear this its so toxic. i guess its the youtuber there rich vibe. Steve morris had a issue couple videos back..shit show of the toxic youtube i hope u guy the best
Eric, I am sorry you had to go through this.
I am going through a similar situation right now.
Be thankful you have the heads.
I have two custom engines.
That I am going to have to sell.
Ever since the plandemic started and the parts delays.
I spend 30% time on ordering and tracking parts.
People's manors and all sense of acting properly are out the door.
Not good times we live in.
Very frustrating to say the least.
Fortunately most of our Customers are awesome and great people.
So I still have faith and hope things will get better.
Take care, Ed.
“Plandemic?”
Get real. If China planned it, it’s ridiculous for it to have infected itself first.
That would be like us nuking some other country by setting the bomb off here, and then letting the radiation drift to the other country.
Living in Broken arrow and being a drag boat guy with a BBC I've been following you since you were in high school!..lol...I was so proud a young man from our city being involved in engine master as a young guy..and I am still following you now....hope you will find someone on here to take those heads off your hands..take care Eric
They were bought today.
You know the clown that did the charge back is out telling people he ordered heads and didn't get them. Guys like that make me love firing customers.
I know he is probably spreading that exact statement. Even though he was the scammer.
@@WeingartnerRacing I could tell stories too. But these clowns don't define you. Huge pain in the ass, and wallet. But we move on.
Thanks for all you do.
As a viewer, man I appreciate you and all your honesty. Respect
More power to you Eric, keep at it bud. I love your videos and your work ethic.
I also don't think your "customer" ever intended to pay for the heads, A charge back on the day of delivery... right...
Those are my thoughts too. I can't think of any other reason why someone would strategically attempt a charge back, the day the product was being delivered. These people bank on the seller not seeing the charge back in time and walk away with the product and the money. I hate a thief!
He saw it was out for delivery and tried to burn you down. I’d call him out!
Yeah, Eric could blab his name on the web so we could stay away from him. Cause there so many people that get burned on Facebook. I won’t buy anything from that crap unless it’s local and I can go look at it before any money exchange hands.
I'm glad you sorted it out sorry you lost out on the deal, thanks for sharing, hope people learn from this, all the best to you and your loved ones
Speaking up for the little man business…. Much respect for you Sir…
I'm glad I don't have to deal with customers. Even when I do work at the dyno shop I avoid customers at all costs. Especially if they are not happy
Yeah that sounds like a fraud to me. Why would the “customer” wait until they are out for delivery
Glad to read that you found a buyer for these. Keep up the good work man.
After remotely (me out of country) working with an aircraft engine builder for years I finally met him in person and had various discussions about our industry. He made the comment "I increased my profitability this year without increasing production; actually by decreasing production." I asked, how did this come about? He answered, "by getting rid of my shitty customers." The pareto effect: 20% of his customers were the cause of 80% of his profitability problems.
I have to deal with a lot of bad people over rental properties. Even though they rent from me, they act like I have no right to ask for rent when they haven't paid and then I owe them.
I'm at 1 year on a turbo from Borg Warner, crazy times we're in. Personally, I agree with everything that you said today. Keep at it!
Nailed it! Just love people like that. I can hear him bragging now to his buddies if you hadn’t stopped it. These people F up stuff for the good people people all the time and we get punished for it not them . Should have a thing like you said. Good luck trying to get rid of the heads.
It’s a sad story and no one understands that small business can be horribly effected by one loss. Like shoplifting, dine and dash etc. One lost ticket can make a whole day in the red
I feel for ya man. I was on the customer side of this a couple years ago with 351 parts BUT... i wasnt blowing them up after a week or a month, it was 9 months. Things escalated when they wouldnt answer me for weeks. The ironic part is i went out of my way to spend money with them, MORE money than i couldve got the shit for elsewhere. Got some of my parts, ended up just getting the rest elsewhere, dont think i ever got my timing set. I feel for you in that position, sounds like someone being a cheap ass trying to pull one over on ya. Too many small service outfits closing down because of this.
Happy ya got heads back!!! Amazed on how fast ya new about the back charge. Glad that you post the REAL SHIT !!!!!
Book is AWESOME! Still processing all the info. What a crappy week!
I use an invoice app that let's me know when someone opens the invoice. I had a customer tell he hadn't seen my invoice yet when really he looked at it a week ago. I always say the work is easy the people are the hard part
I'm sorry but fedx sucks too. I had them ship a very sensitive item, tracking showed it delivered when it was not. Customer service told me I had the shipment several times then they closed for the day. I immediately notified the company that shipped the item to me. The signature required, expensive item showed up on my porch two days later. Someone else SIGNED FOR ME AS ME!
I totally agree about fed ex. I do like that they scan your drivers license now. I tried 3 times to get my ups rep to call me to lower the rates to be competitive with fed ex and got no reply.
I'm glad you caught it in time! I really enjoy your workmanship. Your one of my favorite channels. I'm starting a 434 SBC build and I need a pair of AFR 227 competition heads. Can you ship to Canada? Cheers. Todd.
Glad you got the heads back. Hopefully no one else does business with him too. Check with Tyler at TVP he might want them or might have one of his LT1 buddies that wants them.
Sorry that happened to you man, we do have an LT1 but if I bought those my wife would disown me for sure. You might try Ellewin Engines he’s way into LT1 builds.
Wonderful world we live in people suck glad you got them back
Protect yourself first! To all your customers communication and patience are key and treat others as you would like to be treated.
I own a small business dealing in highly regulated items and for years I’ve only taken cash. I makes the paperwork a bit harder, but credit cards are just way to expensive and annoying to deal with if you don’t have a brick and mortar or online presence.
Shivas doing great things of destruction this week mate I wouldn't even dare waste Ur time telling that hell that has completely f****** ruined my week all I can say is I hope things get better for you legend
Lord knows U deserve it
Man that sucks. That guy was 100% trying to rip you off. Glad you at least got the heads back.
You know it’s so hard to get cylinder heads right now somebody might just put together LT because the heads are available instead of normal small block lol
To hell with that thief. Take care of your family and much appreciate everything you do
Sorry to hear of your trouble eric hope you shall feeL better really. Well can you do a reaL junky head review on the iron speedmaster heads (pro comp electronics) (NON vortec)for GEN I small block chevy 350. They are part number PCE281-1744 Well unless you got a video looking into them and showing everyone. The thing looks really wierd. Says they have 190cc runners and a 64cc chamber. This is on summit. 232dollars bare looks like. Got big square exhaust ports and both intake patterns believed to be standard runner. Thinking if there is a way to fix these things or what. really excited about the ProMaXX project X 215cc heads! Also the brodix 210, 221 and 227cc. 😆 found your pro comp 'vortec' video THANKS! big help. Also cannot wait for book 2 to come out.
I've thought about blacklist for buyer, because this scam is very common now a days, and credit companies and PayPal usually takes care of the buyer.
Love the Angies list for customers idea. Brilliant lol. People seem to be de-evolving these days
I wish someone would do it. Maybe I can go on shark tank.
Great info for only 38.00, thank you.
AFR took me 6 months year before the pandemic just on the Mongoose. I appreciate your position. You must always protect yourself. At the same time I am currently on the opposite side with a vender on racing stuff. Nothing is coming back after several thousand paid.
More power to you. Charge back list is like a bad check list. Great idea. 👍
Just went thru a similar deal.my first year in business had a jet ski in the shop.a part has been on backorder for a year for 2018 machine.part finally came off told customer it's off backorder mail me out a check to cover the 1800 dollar part.sent me a picture of him at postoffice mailing check.so I ordered it figuring check was on the way.a month later still no check machine is all done and he is out of the country.finished another machine 3400 dollar bill and 2400 in parts and owner is in jail for 6 months.i feel your pain
Hey Eric, thought of doing some type of paid subscription for the dyno mule testing etc.
You have got $10 on your book over costs and I'm not telling you what to charge but if you had 500 at $10 for the content that's $5k might improve the revenue and you get paid for the ideas and the testing👍
Donations only no charge backs👌
Thanks for the great content🙂
Sorry you had to go through that man was I glad you were at ley able to stop the shipment
Had 4 Dart SR iron SBC heads on order since last fall, about a month ago we checked, no due date, maybe in the spring. 2 weeks later they showed up LOL. Don't bother checking in, the big companies don't have a clue.
In my 12 years of business i have never had so many chargebacks as i have this year. I had a woman do a chargeback when the delivery did not arrive because SHE entered her shipping address wrong. I got the package back from usps automatically as shown in the tracking. she know what was going on the whole time but refused to take responsibility for her mistake,. I see this particular situation alot. The problem is; the more chargebacks i get in the trailing 12 months the more the fee's are on each chargeback,. They need to start charging these cusotmers when they file these neglegent and ignorant chargebacks when the vendor wins or proves fault . IM SICK OF THIS!
I do repairs on vintage pinball and arcade games. There are very few people in my area that do this kind of work, and we all know each other. The minute someone screws any of us we put out an apb on the customer. And nobody ever works on their stuff ever again.
Dealing with real people is really hard business by itself let along shipping. You have to be ready for everything all the time...
Bob is on the phone with his buddy tryn to get his buddy to order them for him at cost.
I have been told more than once about people doing charge offs saying they never received product lieing about then getting them to ship replacement to make them happy they sell the stolen product
Fiscal sense in business and personal life is always a smart move.
When sell special order parts I get all the money up front, actually all parts up front, if the guy doesn't have the money at the start he won't have at the end, it took me 20 years to understand and yes I have kicked the odd asshole out of my shop, still in business after 36 years
What a week!!! It makes for an epic Eric rant, though. Looking forward to smoother operations for you.
I hate thief and scammers. And it's happening more and more. Sucks to deal with this CRAP. GODSPEED
Been there prospect is what you call a window shopper and a thief takes possession without paying
Brother, I don't know who started the if their a customer you have to be polite no matter what. That's BS!!!! If someone screws you over or tries to lay on them. The ones that day that have never had a business of their own. That's for sure. They don't know what it takes. I don't have my business anymore. I closed it for personal reasons. But I remember people tryin to screw me over when ever they got the chance. You did right. I'm sorry that happened to you. It's not like it was a bigmac. There's alot of money sitting there. Someone will buy them. It's just when that is scary. Have a good one brother.
Love the videos keep them coming.
Unfortunately customers today are becoming more and more like that. Glad you got the heads back.
Charge back boy is no more than a common thief , my guess is this was his plan from the beginning
I totally agree.
You've only been talking about manufacturing delays for a couple years. As someone that has owned LT1s and would love to get another one, it is a niche market now. I've worked business sales and a family business, I have a cubicle job as I don't like dealing with customer service in the way that you have to.
What a great idea for Angie's list for customers
It took me damn near 2 months for my LT4 AFR heads. Everyone knew the wait time back then especially in the LT1 Facebook groups. That customer was a prick!
Thank you for your knowledge 💪🏽 USA 🇺🇸 USA 🇺🇸
Why not require a monetary deposit for anything out of the ordinary? The customer has to ultimately pay for everything and if they want your product, get some up front money. I doubt it will affect the profits and it will give you a little more room to breathe. I have been in business a couple times and dealing with the public can be a nightmare and it only takes one person to give you a permanent attitude. This customer you described is nothing but a fraud. He probably changed his mind due to money and new fickle desires. Another way out is to require the customer to get the castings and then he can ship them to you for work. I don't know if AFR would sell them to joe blow but I would imagine they would. Money talks.
And your rite about the customer should be put on a list and held responsible for froud, all the best to you
Mr. W.....
So sorry to hear that you have to deal with idiots like this
I can tell you from the few emails i had with you, despite having a pontiac, you took time to respond to me a few times
My wife and i watched this video and she was like can you use those parts, i sad sadly... no
talk about a great deal, i hope someone helps you out with this
but i can say if i decide to convert to a SBC/BBC i would be going through you
someone like, and many others, deserve our support, because.... well... you support/educate us
i am grateful to be able to gain some general knowledge, even at my age, from watching your videos
they are very interesting
i've used the CC dispute maybe 3 times in my life, and EXACTLY as you said
1- work with vendor
2- try to resolved, and communicate, and try as much as you can, as you never know what might be going on in someones life, put the shoe on the other foot
3- if no other alternative, then dispute
I would have thought something like this, would fall under non-refundable custom products????????????
Isn't that in your original ordered paperwork?
i know we are all facing extremely tough economic times, but man..... when one man agrees to something with another man, man-to-man.... honor the deal, put yourself in their shoes...
i just don't get society anymore..... and thankfully at my age, not much longer for me to go to understand
i grew up in GREAT times.... Honor, integrity, and word had/have REAL value....
I can see why some businesses i have dealt with lately only take US postal checks, or cash.......
Try buying a car on CC.... i tried and i got a total run-around.... now i see why as it open headaches for vendors
All the best, and please keep posting and inspiring us, folks like you, Vizzard, etc... are so greatly appreciated
In cases like this we only accept cashier checks or a money order.
Welcome to the performance business.... I've had shops as well as individuals do this to us. You're very lucky on this one but it usually doesn't work out in favor of the business most times.
Well hopefully next week will be better. If you deal with the public long enough you will get caught up in something like that. Glad you got the heads back.
I feel the pain myself. Had a terrible week but a fellers looking forward to a cold beer 🍺, ☀️ ⛅️ and a bbq steak. Yum, although my heads a little injured and hurts that still sounds good.
There should be a ups rep for your area. You should call him or her and talk to them about pricing. Ups will always beat fed ex pricing. I ship multiple products a day. I could ship a product that cost that much and goes in that size box thru ups, and insure it for half that shipping cost. Ups is usually really good about working with you on price if you ship regularly.
I wish I knew the reps number so I can get lower rates but I have called customer service three times and nobody calls back. They are missing out on thousands.
I’m with ya on the Angie’s list for customers
Dealing with customers so fun many stories. I did road service calls part of the time for truck stop. I had red flag at D.O.T scale house. Took while to torch out tracking rod bolts stuck. They didn't want to pay should have taking 5 mins to the job RIGHT. Torch the ends with rubber bushing to get at bolts. So I was taaking new tracking rod out got bolts out but needed pry bar. ASSHOLE released the brakes and started to move as I was coming out between the duals. Crappy part state patrol did nothing but they did roll truck over on curve ramp HAHA. After that I made lock out device so brakes cannot be released.
Charge Backs Uggggg... one of our biggest customers ( with multiple locations across the country ) had sent a Debit Memo to our company but they were suppossed to send back the product to us for a credit and it wasnt recieved. We ended up putting the entire company on Credit Hold so nothing shipped to any of their locations until it got resolved. Surprisingly, it still took 3-4 days. Being that your a one man show, this has to be incredibly stressfull. thank God you were atleast able to get those heads turned around. You really got lucky. People suck simetimes
I can’t believe the amount of similar stories ☹️
Have Customers sign a credit card authorization form. They can email or fax back.
I have experienced the same thing multiple times. We were scammed for 5K once because we didn't have a signature.
Who does your carb work? I only ask because I've got a new 1250cfm Dominator I want to get done before this summer. Thank you in advance.
He should be happy to have gotten them that quick , I purchased Brodix dragon slayer 320 bare took 18 weeks but never once called to see where they were , I’m in customer service as a service manager in a auto dealership, people have no idea how annoying it is to be called over and over when your trying to do the job correctly and this impatient ass is trying to rush you
Wow. Im in the logistics business and thats a scam all day. Pay first then deliver. Its tough i have shiped heavy eauipment and hope the pay the bill.
Hey !!! Things can get worse ! Your water heater can fail overnight like mine did last week ! Go right now and inspect your water heater. Even if it looks fine if it’s 5+ years old think about preemptively replacing it soon. Splashing around in you living room is not cool :(
What are those odd machine marks over the intake valves for? Genuinely curious.
When the heads get milled down to 54cc the cutter goes across the aluminum and the steel in the seat insert causing it to scuff. It doesn’t affect sealing. Afr has a lifetime warranty.
try shipping with the post office using media mail, should be a lot cheaper to send printed or digital media than FedEx or UPS
the Wife is an EBay seller , we can attest to the increasing number of people who steal from you by charge backs, disputes and any other way they can dream up to get the product for free, the seller has no recorse except to demand the "broken or damaged merchandise" be returned , which shipping costs are often more than the items value.... what i'm trying to say is we feel your pain !
Sounds like a con to me. The guy is con man , tried to work you over .
Only if they were a set of 210 LT heads.. they’d have been sold.
That version requires an LT1 intake and I prefer dabbling in the LT4 goodies.
Just so everyone else is aware, even if you accept a check for a product or service you can still get screwed.
The guy that writes the check can call his bank and cancel the check during the next 10 banking days.
Even if the check was deposited, they can claw back the money out of your account and give it back to the scammer.
Man, I'd love to have those!
Where can i find info on what services you offer.
Looking for a valve job and porting on some ls3
Off shore heads. Thanks
My website is www.wengines.com but I haven’t updated it in two years.
Man that Sucks that just makes it harder for the real people wanting to do business with u and be Real with u I would love to have you port some sbc alum heads just they r pretty old so not sure if that would be something u would really want to do or not lol but love the content u share with u Thanks for that
He’s the type of guy to canc an Uber mid ride, then play victim
I've Been Waiting 2.5 Years For Some Turbo Headers And Turbo Downpipe For My Car (3800 V6) $1,700 Paid In Pull 2.5 Years Ago. The Same Guy Took 2 Years To Get My CNC Ported Iron Cylinder Heads But I Did Get Them Back So I Know He Can Get It Done. I Don't Want To Cancel Because Who Else Is Gonna Make Quality FWD 3800 Turbo Headers And Downpipes. Im Probably Too Patient.
We had an ECU stolen that way when I worked at a dealership. Charge back from a stolen credit card actually. Guy is a scamming thief. Glad you were able to get your hands back on those heads. I wish I knew a way to prevent that myself.
Could always find out if Karl Ellwein wants those heads. LT1s are his bread and butter.
@@chrisreynolds6520 Good grief I did not mean that response for you. I am sorry and will delete the comment.
Can you do a flow test on the AFR LT1 heads?
Yes
Under promise, over deliver. If you know it will take 3 months, tell customer 5 months. All special order items require 75% up front, not refundable if order cancelled. Cover your ass. If he doesn't like that he can order through summit, or afr directly.
How much for an electronic copy of the Dyno mule stuff?
$15 assuming I can figure out how to send it.
I so wish that I needed those heads! I feel so bad that another ass has ruined things for everyone. I’ll be trying to find a good owner for the heads l can’t think of anyone how is running one and that sucks! A sorry pos like that isn’t even a person!! I’m with you and feel your pain. Just makes me mad! Keep up the great work I enjoy your videos
I got screwed twice with Paypal doing charge backs AFTER the products had been delivered. As a seller, you have ZERO protection with Paypal.
So I lost the product in both cases AND had to pay charge back fees to Paypal.
Is there no sound or am I going crazy?
Give it time to load.
@@WeingartnerRacing yeah it works now 👍
I have sound
@@NightWrencher if you try watching a video when it is first published it acts like the audio isnt rendered. Its something on TH-cam's end.
Amen on the UPS thing