@@lloydhaan9114I’m wondering this myself. I haven’t owned a PC or a laptop since 2011. I sent an email to TurtleBeachSupport asking how to update the firmware on my Stealth Pro’s since I don’t own a PC or laptop. I will post their reply here if they have a solution.
I got the Atlas Air and every time I reboot my computer swarm 2 wants me to do an update. Everyday I have to do a 5-minute update because it will reset my settings. I never had a headset before that required a 5-minute update everyday. It wouldn't be so bad if you could use the headset while it updates. I spend more time updating the firmware then using the headset.
First attach the USB transmitter then the headset And press the little button on the side of the transmitter by using a pin then the update would start
Figured it out after like a year of owning my headset. Wouldn’t turn on at all.. so I just stopped gaming for like 3 months I found out you can update it and I did it it worked all over again 😂💀
I am literally dealing with this exact issue in this very moment in time. Crazy to see your comment is a year old and people still struggling. For sure not buying from TB again.
Mine gave me a ear infection and permanent hearing damage. Would work fine until i opened or closed a app (game/service) which it would then glitch out and play static sound at max volume… Imagine the first time it happed to me 🤣
Hi,i have turtle beach stealth pro and i have a bug, it reset customize option sometimes when i turn it on. So if there is an update,i have to plug the headphone and the trasmitter at the same time at pc? Thanks
I have a stealth 700 gen 2 for Xbox and the app recognizes the headset but when I go to download the update I get an error and says to check the usb cable
@@swchocolate1 I’m returning mine tomorrow, it’s so tight on my head feels like my eyes are gonna pop out of my skull, and you have to constantly change the voice monitoring everytime you get on to game. Just done with it man
My headset won’t turn on or change I press both buttons then turn on blinking red only connect to the usb and left it on for couple hours and still blinking red but when I disconnected the usb the blinking red light turns off and noting, I try hold on for 30 seconds and starts blinking again and turns off, I need help please
My headset will not stay powered on. It will turn green then cut right off. If I try turning it on while plugged up it will turn green and the voice with say “batt” then turn off. I am about to throw it in the yard. I have done all the updates and it is up to date. I am unable to do the hard reset it doesn’t even light up for me when I try it.
Sounds like you need the charger battery for the update. It does say you need at least 25% battery. Can I update mine without a computer? I have an iPhone and the Swarm II app?
i HAVE NEVER BEEN ABLE TO GET THE TRANSMITTER AND THE HEADSET TO PAIR. i AM UNABLE TO USE IT AT ALL OR UPDATE ANY FIRMWARE. DO YOU HAVE ANY SUGGESTIONS FOR THAT?
I’m having the same problem right now. Customer support advise that I download the current firmware and update them with a response. Too bad this shit doesn’t update because every time I try, it says an error with my USB device. Makes no sense at this point.
Make sure you are using a USB-A to USB-C that allows data transfer. I thought I was smart and saving time by using a USB-C that was used for charging my Xbox battery charging station instead of taking the extra few seconds to take the elastic band off the one provided by Turtle Beach. Only realised like 20 minutes later, it wasn't working because the cable doesn't have data transfer. Used the one the one that came with the Stealth 700 Gen 2 Max, and it worked straight away.
make sure your mic has a breathing green light... and its a tiny little hole on the usb drive you have to click that aswell and it should update from there
Hey guys, if you’re reading my comment I have found how to get the transmitter to connect to the hub. Unplug the transmitter and switch it to XBOX. I also used a small pin and pushed in the reset button on the transmitter when I unplugged it and plugged it back in, it worked! Hope this helps!
2 quotations I have the stealth 600 gen 2 and it doesn’t have the adaptor it connects directly to my Xbox, and I have a problem where I can’t hear my games through it only when I scroll through the Xbox home page, will that fix with an update and can I still update it without the dongle?
I use the same one headset and it won't connect to anything like any console. Any computer? Nothing you know. I'm trying to update it now. Same thing it won't stay update
So I had a different issue similar, but this process didn't work. But I was able to take off the old software put it back on. There's a link...it worked. Thanks@!!
I just bought 2 Stealth 700 Gen2 Max's used from a pawn shop for $50.00 each. They are in near perfect condition, sound great, but they were missing the USB transmitter. I did not think it was that big of a deal since I will mainly be using these on a Windows PC and iPad using Bluetooth. I was surprised to find out that the application for the PC has no other purpose but to update the firmware. I do not understand why it cannot update the firmware of just the headset! What a stupid design! 😆 I can get the adapter from Turtle Beach, but it will run me about $42.00. That is about a third of the cost of a new headset for something that will only be used for firmware updates in my case. I got a great deal on these things either way though!!
Wtf?? This doesnt work.. ive updated the firmware, and waited until it said up to date.. Then i plug my transmitter into my console and it still has a solid Red LED and STILL wont connect.. i spent $100 on a headset that just stops working when it wants to.. this is stupid
Ive tried everything. Windows 11 everything connected. it just goes upto 4% then errors out. I'm so disappointed. 300 dollar headeset cant update. Theres a ton of others with the same problem and Turtle Beach wont help at all. Garbage company and trash headphones.
Bought this headset and what dumb idea using a a computer to update the headset, and when you do try it it won’t update turtle beach is useless company ran by idiots
So what are you supposed to do if you don't have a PC? Kinda stupid only making a wireless/bluetooth headset only update able on a pc..
Just do it on a regular windows computer
@@JustBetter-eq3soyeah but how do i do it if my PC has one USB port??
@@MeNastEbuy a dual usb port to make one usb into two
What if you don't own a windows computer or have a computer how do you update on a straight Xbox that is all I have
@@lloydhaan9114I’m wondering this myself. I haven’t owned a PC or a laptop since 2011. I sent an email to TurtleBeachSupport asking how to update the firmware on my Stealth Pro’s since I don’t own a PC or laptop. I will post their reply here if they have a solution.
What am i supposed to do when it starts downloading the update and guves me an error straight away
there an error every time I try to update
Me too.
I got the Atlas Air and every time I reboot my computer swarm 2 wants me to do an update. Everyday I have to do a 5-minute update because it will reset my settings. I never had a headset before that required a 5-minute update everyday. It wouldn't be so bad if you could use the headset while it updates. I spend more time updating the firmware then using the headset.
Saved me £130 for a new one 🫡 mine wouldn’t turn on or light up when changing. Did this and it’s back working again😆 thanks dude ✌🏼
this fixed a really bad mic feed back i had thank you
It keeps saying I need to connect both transmitter and headphones, which I did, but then it says I need to switch which USB I'm using, what the hell
The transmitter is the dongle in console, which link headphones to console
Same bro
Any updates?
Switch to pc option
First attach the USB transmitter then the headset
And press the little button on the side of the transmitter by using a pin then the update would start
So with no computer we just have wasted money? A+ TB
I cant down load the firmware for the Stealth 600 Gen 2. Crazy
Same
Didn't know you could update ,after watching your video I was able to update thx u😂
Figured it out after like a year of owning my headset. Wouldn’t turn on at all.. so I just stopped gaming for like 3 months I found out you can update it and I did it it worked all over again 😂💀
It always says error downloading when it finishes downloading.
Did u also plug in dongle?
I am literally dealing with this exact issue in this very moment in time. Crazy to see your comment is a year old and people still struggling. For sure not buying from TB again.
Mine says doesn’t need an update but they be bugging out at times 🤦🏽♂️
Mine gave me a ear infection and permanent hearing damage. Would work fine until i opened or closed a app (game/service) which it would then glitch out and play static sound at max volume… Imagine the first time it happed to me 🤣
@@PhantomLeothis has been a problem for me as well💀
I don’t no man after I downloaded latest firmware I had internal bleeding 🩸 from the booty for a about a year
@@believeinyourself8766🤣🤣
Hi,i have turtle beach stealth pro and i have a bug, it reset customize option sometimes when i turn it on. So if there is an update,i have to plug the headphone and the trasmitter at the same time at pc? Thanks
Same problem any fix
My USB has a solid red light. And when I plug it into my computer, it tells me there was an error and to plug it back in. I don't know what to do
How do you update it when the audio hub keeps having an unexpected error when you plug it in?
i got the same thing bro
@@nlsmooth_ same
I did all this but it still wasnt connecting to the headset
I did this but it now shows up as 00 on my phone and no longer connects to hub...i can blue tooth to my phone, though
Does it have to be the original charger cable? I am using a different charger cable and it doesn't seem to recognise it.
My headsets transmitter turns red for about 5 secs when I plug it in and flashes blue trying to connect but doesn’t
I have a stealth 700 gen 2 for Xbox and the app recognizes the headset but when I go to download the update I get an error and says to check the usb cable
Dude I have tried so many times and doesn’t work for me either. Dno wtf to do 😭
@@WizzWins Same too! i am pretty sure mine never came with the transmitter i bought it the day it came out!
@@swchocolate1 I’m returning mine tomorrow, it’s so tight on my head feels like my eyes are gonna pop out of my skull, and you have to constantly change the voice monitoring everytime you get on to game. Just done with it man
It connects instantly on my pc but not my Xbox why is that, I changed it the Xbox settings as well
There is no link!
what if i do not have that little adapter turtle beach hardrive thing
I don't have either. Did you find the solution?
@@wrs5 no tbh
My headset won’t turn on or change I press both buttons then turn on blinking red only connect to the usb and left it on for couple hours and still blinking red but when I disconnected the usb the blinking red light turns off and noting, I try hold on for 30 seconds and starts blinking again and turns off, I need help please
I’ve only got a USB charger how Tf do we get an adapter
Same question.
Everytime to go to download the app it takes me to a random app called ibisPaint X. What should I do?
My transmitter still won’t do anything, I did the update and it still does nothing when plugged into the xbox
have to reset after you update on the audio hub as well
My headset will not stay powered on. It will turn green then cut right off. If I try turning it on while plugged up it will turn green and the voice with say “batt” then turn off. I am about to throw it in the yard. I have done all the updates and it is up to date. I am unable to do the hard reset it doesn’t even light up for me when I try it.
Sounds like you need the charger battery for the update. It does say you need at least 25% battery. Can I update mine without a computer? I have an iPhone and the Swarm II app?
i HAVE NEVER BEEN ABLE TO GET THE TRANSMITTER AND THE HEADSET TO PAIR. i AM UNABLE TO USE IT AT ALL OR UPDATE ANY FIRMWARE. DO YOU HAVE ANY SUGGESTIONS FOR THAT?
I’m having the same problem right now. Customer support advise that I download the current firmware and update them with a response. Too bad this shit doesn’t update because every time I try, it says an error with my USB device. Makes no sense at this point.
How do I update firmware without the Audio Hub? Windows 10/11 should be able to do this without a 3rd Part software.
Pls help it says please connect additional components when I have both plugged in pls help
Make sure you are using a USB-A to USB-C that allows data transfer. I thought I was smart and saving time by using a USB-C that was used for charging my Xbox battery charging station instead of taking the extra few seconds to take the elastic band off the one provided by Turtle Beach. Only realised like 20 minutes later, it wasn't working because the cable doesn't have data transfer. Used the one the one that came with the Stealth 700 Gen 2 Max, and it worked straight away.
make sure your mic has a breathing green light... and its a tiny little hole on the usb drive you have to click that aswell and it should update from there
Will it really be this easy this why I took my Astros back
I can’t even download the app on my laptop
So please explain how to use the transmitter when it didn't come with one? Do you need to buy it just to update the headphones
It definitely comes with a transmitter.
@@wordup7668mines did not
@@wordup7668 incorrect everything I saw said it doesn't even says it in small letters on the hot the came in
I believe the older models don’t have a USB but the generation after it does come with one.
Mine didn't come with an adapter it clearly shows it didn't
Can’t even download the app because it says there’s a website error
Mine keeps saying error communicating with your device.
Same
tysm i needed serious help and was struggling lol
I’ve updated but my mic still doesn’t work what do I do
Same for mine when it's plugged in the USB is red ND won't connect
I dont have a computer .... just trying to connect it to my phone
Did this and now my headset audio low af in game
I lost the usb transmitter for mine :( so I can’t connect it to my Xbox anymore ?
No
Hey guys, if you’re reading my comment I have found how to get the transmitter to connect to the hub. Unplug the transmitter and switch it to XBOX. I also used a small pin and pushed in the reset button on the transmitter when I unplugged it and plugged it back in, it worked! Hope this helps!
Don’t understand it won’t connect
What laptop is that ?
Mine says “updating firmware” but it’s been doing it for hours now. I restarted it but it still is taking a while
Same thing happened for me did you get it to work
Tell a hamster stop walking and start running faster
my headset never came with a transmitter
But mine won’t connect to the computer
2 quotations I have the stealth 600 gen 2 and it doesn’t have the adaptor it connects directly to my Xbox, and I have a problem where I can’t hear my games through it only when I scroll through the Xbox home page, will that fix with an update and can I still update it without the dongle?
I use the same one headset and it won't connect to anything like any console. Any computer? Nothing you know. I'm trying to update it now. Same thing it won't stay update
Aye how tf do I do this yo
@@mr.pirateguyaye you figure that shi out yo??😭
@@aaronkennedy3412 no
@@aaronkennedy3412 I bought a new headset
Refuses to pair to usb
And I didn’t get that usb port 🤔
Does this work for PS?
Yes
So I had a different issue similar, but this process didn't work. But I was able to take off the old software put it back on. There's a link...it worked. Thanks@!!
I just bought 2 Stealth 700 Gen2 Max's used from a pawn shop for $50.00 each. They are in near perfect condition, sound great, but they were missing the USB transmitter. I did not think it was that big of a deal since I will mainly be using these on a Windows PC and iPad using Bluetooth. I was surprised to find out that the application for the PC has no other purpose but to update the firmware. I do not understand why it cannot update the firmware of just the headset! What a stupid design! 😆 I can get the adapter from Turtle Beach, but it will run me about $42.00. That is about a third of the cost of a new headset for something that will only be used for firmware updates in my case. I got a great deal on these things either way though!!
Thank you for this
Ok this was 6 months ago
Wtf?? This doesnt work.. ive updated the firmware, and waited until it said up to date.. Then i plug my transmitter into my console and it still has a solid Red LED and STILL wont connect.. i spent $100 on a headset that just stops working when it wants to.. this is stupid
Are you still having issues?
@@leftlanegunner99 yeah dude i just threw them away and never got another headset since then🤦🏾♂️ im never buying those again
@@PewdiePew92 all man I was going to tell you how to fix them.
My computer applicationcwont even open
its not working
it wont even turn on it turns on for 1 second saying "bat-" and yeh o-o
Have you, you know... charged it?
@@Mike-pd6np yes xD
Thank you sir.
Ive tried everything. Windows 11 everything connected. it just goes upto 4% then errors out. I'm so disappointed. 300 dollar headeset cant update. Theres a ton of others with the same problem and Turtle Beach wont help at all. Garbage company and trash headphones.
Gracias fuiste el único video que me sirvió ❤
God bless you lol this shit was stressful
😂😂
Hero....ive watch about 3 videos before, None mention putting dongle into laptop... cheers..
Nope, mine definitely did not do this
Cries in chromebook
i have one usb
Idk what’s happening
Bought this headset and what dumb idea using a a computer to update the headset, and when you do try it it won’t update turtle beach is useless company ran by idiots
mine just says please connect device it just doesn't work
I keep getting error messages to connect my puck.