Having your time wasted by a dealer is partially on the buyer. It's all about being informed. If you think you have to negotiate a car, plan it over two days. The first day includes 30 minutes for a test drive and then LEAVE if they don't offer you the car immediately for what you want to pay. They'll call you if they want to make a deal. I have purchased all 5 of my last brand new cars over the past twenty years as quickly as I could test drive, negotiate for a few minutes, run numbers on financing, and wait for them to prepare the car, which I typically leave for and come back if that's going to take long. Can't say I've ever spent more than a couple of hours purchasing a car.
You and I both sir. I do not own a car anymore but the last car I spent over three hours just at the salesman's desk alone even before getting to the finance guy.
Buying a car shouldn't be so difficult and stressful, but unfortunately we as customers have to rely on information such as this to avoid getting hosed.
Tell the salesperson you only have an hour for this dealership visit. Then have a prewritten note saying the hour is up and you had to go. Leave this note on his desk when he inevitably leaves to 'talk to his manager' and run out. When he contacts you on a follow up call, which he will, he will not be wasting your time again.
Scumbags all of them. All of which take taxpayer money via PPP and pretend their God's gift to the economy. I generally avoid small business and these guys are top of the list.
I went to one dealer and was ignored for 45 minutes while the salesmen talked to one male and couple customer after the other. Finally one came over to ask me if "there was anything I wanted" and I said No, even though I was looking at the car I wanted. I bought the same one the next day at another dealership. Single women buy cars, too.
The last time we bought a car, my wife went alone at my request because I hate the experience, and I wanted her to pick out what she wanted without my influence.. I must say, she got a better deal haggling with them than I probably would have.. Now we are ready to trade that car for a new one after 112,000 miles, and I will try that tactic again, I think.. LOL
I sold cars for a while. back in the 70's. Best ones to deal with were the women. Most of them staright shooters who were worked over by dumbbos at 2-3 other dealers. I always cut them a fair deal.. and would even tell them the wholesale and the markup. Why keep this a secret? You think people are so stupid they don't know we need to make a profit?! I had fewer walkaways then anyone else in that place, too .. never pressed hard, just said, 'work with me and let's see what we can do' High pressure closing is adversereal, and it pisses people off.and it doesn't work. Oh for the record, I am not overly handsome (but not ugly).. and the women cared less
@@hippy1002 wow…that’s exactly how I’d be as a sales customer. That way I feel I would get the customer’s trust way better than 99% of other salesmen. I hate even just seeing salesmen talk to clients and be so extra and be so fake. Just today I went to the dealership and first thing I see is someone getting out of a car they test drove, the salesmen goes “wow that car fits you amazing!” Cut the bs and get straight to the point. No need to try to push someone to buy a car. Ask them what they’re looking for and try to help them out. So annoying.
You can be polite to car salespeople, you just can't give in on things. I find the best negotiating position is where the deal itself is the only thing at issue and the best way to do that is to be generally polite.
My wife "well I'm sorry you couldn't get your act together I will be in to pick up my $500 dollar down payment." The next day we had the deal. Lol. Must know when to walk.
Best situation I ever experienced. My friends mom was looking at getting a new SUV. She’s the sweetest most soft spoken person ever. The she calmly said what she was wanting to pay (several thousand under the sticker price they listed. It was overpriced). They kept doing the thing of the salesman disappearing to “run it by his manager”. Ever counter was above her number. She so calmly would look at the number and say “mmm still looks over my number”. Mind you she has an 840 credit score and paying mostly cash. The salesman I thought was going to cry. After 30 minutes of the back and forth, she very calmly said she was hungry and ready for dinner. Thanked the salesman for his time and said if they find the car priced at her number to let her know. During it all she was relaxed, composed, and always polite. Wouldn’t you know, she got a call that next morning. Got everything she wanted and more below what she originally said her cap was
When a salesman disappears he actually does have to run it by his manager, the salesman is not allowed to make any deals without approval. The manager may give him a range but that final number has to be approved from the tower.
@@smrtguy77777 No. It is a psychological trick to make you think the salesman is working for you against his boss. They actually collaborate their next move together. They usually go have a coffee and a doughnut so that you spend more of your time on the lot. The more time invested, the easier and better deal the dealership can get. I let them go once; next time, I walk. They can call me and make an offer if I haven't bought a vehicle from the next dealership.
I like to bring my wife. She finds ways to ask stupid questions which eventually wear a person down... and also multiple ways to ask the same question and then pouncing on any little discrepancy between the answers. This works even better when she obviously knows nothing about what she's asking questions about. After enough time, the salesperson is happy to talk with me again.
One dealership I went to continued to provide me quotes on a vehicle with additional items baked into the price, like paint protection, floor mats, extended warranty, etc. I told them I wanted one without that...they didn't get it. I went to a different dealership about 20 miles away selling the same brand vehicle and they were able to give me a quote as I requested. Using YAA's information, I was able to make a deal with them that was fair for the vehicle. This was in February 2021. I am enjoying my SUV!
Napleton Honda, St. Peters, Missouri wanted me to pay $1500 extra for the crap on the side window sticker. I told the salesman, "I'm not paying for any of that!" His response? "YES YOU ARE!" Holy crap...I am a retired Master Sergeant, fluent in ass-chewing, and that's what I did to the sales manager. He was waaay more angry at his salesman than me.
@@dennissvitak148 I came across a Honda dealer online I think it was in NC that was adding on almost $4K in sucker fees including low-jack, exterior/interior protection, etc., etc. WTH? IMO, only a sucker would be willing to pay those fees.
The dealership I got my car from in December was talking to me about a bunch of extra coverages like that too. The only one I did was the Gap coverage that covers a total loss. It was only $12 extra on my monthly payment.
i have walked on more than 1 occasion because they want to talk monthly and i want to talk total. I dont let them pack the payments. Well i do, then call them on it and steer back to total price. 3 hours in, and they dont want to blow up the deal. Then my phone starts beeping. Times up to make a deal, final offer? Bye!
I think that every car sales man should work for hourly pay and his pay increases by how many satisfied return customers the way the owner has to do to survive. But getting there by hook and crook is not proper spiritually.
No wonder people are grateful when they talk to me. I wouldn’t do any of this stuff and I hate it when my dealership wants me to. You can still sell cars without being assholes. It works
I totally agree. I worked for a Mom & Pop BHPH lot for years and thought I'd try a big dealership used car lot. OMG, I lasted 5 weeks and went back to small lot.
Way back when - 25 years or so when I had a brief encounter in this business as a salesperson, a repeat customer came into the dealership I was working for and was ready to buy a new car of the variety that this dealership sold. As I was up the deal fell to me. The customer indicated the deal that was acceptable and because it was somewhat less than desired I went to the manager to get it approved. The manager commented that this deal would be ok but "let's have some fun - tell him that we are close but need x more to finalize the deal". The customer walked out without purchase and about 2 hours later he drove through the dealership parking lot in a brand new car purchased somewhere else. I wasn't pissed at the customer but the manager...
Here's my story. I lived in Seattle in the 80s, and went to a Dodge dealership to buy, at that time, the new Charger. My credit rating was 790 at the time. The credit female manager wanted to play games and waste my time. So I made sure my salesman had to run back to mommy's office about fifteen times just to piss her off. I left the store and went to another dealership, bought myself a brand new Ford F150 at twice the cost of the charger and drove back to her dealership to ask how much they would charge me for an undercoating treatment. Again, I wasted about an hour, maybe an hour and a half of their time, and made damn sure the female sales manager saw me in my new vehicle. I had to drive right past that dealership early in the morning every day, and often saw her parking and on her way into work. Of course I had to honk and wave every time just to rub it in .
Many years ago when I was a sweet young thing selling real estate, I wanted a Lincoln Town car. Found one and started talking to a salesman...the first misstep he made was to tell me I needed my husband to talk to. So I went home and returned with my hubby...who was in on my act. He then wanted to only deal with my "man" who told him I was the one buying the car. That did not stop him from ignoring me and continuing to speak to him, so we left. He called me at home, only again to speak to my better half who again told him I was the one he needed to talk with. He apparently did not understand the concept of a woman buying her own vehicle and told hubby to come see him the next day. Needless to say, he did not make that sale as I found another dealer and salesman who understood that women were independent persons. .
You know what REALLY pisses off customers? Calling about a vehicle or seeing it online and being told the price. You stop in and the price is mysteriously nothing like what is online or what you were told. I know this is a shocker, but 100% of the time it's wayyyy more expensive.
If you live in PA, this scenario will get the dealership fined. $10k per instance. If they advertise at a price, it better be the same when you get there
@@plainman9887 Holy fuck i actually got so mad at a dealer i just got up and walked away without a word. My wife was like (uhhhhhh...?). Got a "3 day guarantee" purchase quote of 16.5k and when i brought my vehicle in with the quote paper they offered me 10.5. Business like that deserved exactly 0 of my money
Have had that happen many times lately. Was close on a truck that had a price online, even window sticker. I talked to dealer for a few days and when i tried to work out coming in was told it was actually 17k MORE than online price!!!!! They said GM will not allow them to show anything over msrp online??? Told him that sounds shady and good luck!
It would have to read out the full name with YAA below it. A tag line that would be relatable to the salesman/FI that you have STUDIED would be good! "I know F & I". Or like a university t-shirt "Graduate of Your Auto Advocate Class of 2022", etc. with "knowledge is power" below it. Now my brain is reeling!😆Would be awesome to wear a zippered something over it throughout the test drive, etc. Then when you sit down "it's warm in here" and take off the hoodie and show your 'muscles'!!!
can you answer me why i have to do a credit check when paying cash for a car /truck. ? i went into a dodge dealer and saw the truck i wanted and told them how much foir the truck if i paid cash, which i had over 75,000.00 cash on me, the truck was listed for 68,000.00 and i want to purchase it for 60,000.00 out the door, they wouldnt sell me the truck without a credit check ? why?
They want to convince you to chunk part of it as a loan if the apr is low, and just put a large down payment.. Banks provide incentives to loan the vehicle, so a cash offer isn't very profitable.
Going over the sales contract line by line and revealing the dealer's creative math. I had a dealership change line items on the contract three times in order to keep the bottom line basically the same. After the second time I told the salesman that he had one more chance to get it right or we were walking. The third time was ok so we proceeded to the finance office. While closing the sale with finance the sales person came to the door of the office and said "The sales manager said we're not giving you the free tank of gas." My comeback was tell him to come say that to my face. The finance manager said don't worry about it and pulled a coupon for a tank of gas out of his desk drawer.
Oh, I have another doosy for you! Years ago I wanted to buy a used half-ton pick-up. I had a friend, Mike, give me a ride to local dealerships to see what they had because I had already sold my little car. One had a long row of used half-tons but when we got out of Mike's car, all the salesmen ignored us. They were standing in a group outside, just chatting and laughing. Finally, I walked over and asked if anyone worked there. They all laughed and then one guy asked what we were looking for. I told him I was looking for a half-ton pick up, preferably a Ford, bonus points if it had a 302 engine. He said "Okay," then looked past me and asked my friend Mike how much HE wanted to spend. I said, "Um, *I* am the one buying today." He smirked and kept trying to talk to Mike instead of me. So... I took every used truck on the lot for a test drive, insisting that that salesman ride along with me so I could ask lots of questions, and then I didn't buy anything...on purpose, even though there were two that fit my needs. As Mike and I drove away, I apologized for making him sit there and wait for so long. He busted up laughing and said it was totally worth it because he knows me well enough to know I was teaching that jerk a lesson.
I went in one time to our local Chev dealer in my nasty old jeans and a t shirt and the guy wouldnt even get up and give me a brochure,he just pointed over his shoulder " Over there "....A few days later,I drove up in my New,Collectors edition 1982 Corvette,just to say " Hi ".....still have it out there in the garage....just turned 16,000 miles.....
@@dwightdodd3734 In 2016, I did the same when the salesman at a Subaru dealer tried to sell me an outback, base model. Even though I said I was interested in a WRX. So, I wanted to see what this guy was after. So, I test drove it at his suggestion and asked a ton of questions. Once back at the dealer, he was ready to have me come inside. I said, I was good and thanks for his time. A couple days later I showed up with my 2015, 12,000 mile WRX. Saw him on the lot. Stopped by and said hi. THe look on his face was priceless. Note to salesman. Sell me what I want...not what you need to get rid of.
@@hardwood7955 Me too, although I did run into one who was seriously rude. I was looking to buy an RV but hadn't yet decided if I wanted a trailer or a Class A or Class C. A local lot has used ones on their lot so I popped in to look...driving my rusty old '97 Jeep Wrangler (loved that thing, regret selling it, haha). The only salesperson was a woman and she was made up to the hilt, which is fine, I don't care. But she was far more interested in telling me how wonderful she is as a salesperson and acted very put out when she had to grab keys and open units for me to look at them. She put zero effort into pointing out features, etc... it was clear she didn't think I was worth her time. We were walking back to the building to get the price sheet on one I was interested in when a handsome man in his 30's drove in. Without saying a word to me, she ran over to him and started flirting, falling all over herself to ask what he was looking for, etc... She made zero effort to finish up with me first, so I made a point of walking over and saying very loudly, "I guess I'll just go spend my quarter of a million dollar legal settlement somewhere else, then, since you don't have time for me now that there's a good looking guy here for you to flirt with. Bye!" (Which was true, I did just get a big settlement, lol).
Posted a comment on the channel yesterday about having to buy a car for my daughter in this terrible market, just wanted to say that I received nothing but awesome advice and reasonable recommendations, your community is awesome.
@@CarEdge , I am currently looking at downsizing my pickup truck from a 2022 3/4 ton Ram to a mid size, like a Tacoma, or something similar. My trade in would be worth more than the truck I would like to purchase. Do you have any videos on how to navigate this situation? I have never been in this situation before.
The best leverage I've ever had is going into a dealership with a blank check, from my credit union. Have your money already in your hand and make it all about you. No better feeling knowing if they don't do what you want, somebody else will. I take my time. I call back and ask the salesmen how their car collection is coming along. That really pisses them off.
I’ve been eyeing a 2013 Mini Cooper Countryman for just over a year. I called the dealership & said I’d pay $7500 OTD. He replied ‘The price is firm’ 😂 Now I will call and ask about their car collection. Thanks for the idea 😂😂😂
Your own financing is your ace in the sleeve, Do not tell up front to the dealer that you are having your own financing b/c they want to finance you and make money off of that. Make your best firm price and then tell the dealer that you have your own financing. If you are buying for cash an inexpensive used cars then go at the end of the month on Friday and tell the dealer you have cash and offer him about 1/2 of what he is asking. The dealer may need cash for casinos, drugs, or to go to strip joint and will gladly give up a car for that cash
The greatest weapon a customer has is the ability to walk away from a bad deal. You may not get the car, but at least you won't have the long-term regret of outrageous car payments.
The information you guys share is invaluable, but better than that is the awesome relationship this father and son have. World would be a better place if all family relationships were like that!!
Prior to purchasing a used car I always do a inspection. One of the most important thing to inspect are the tire. My last vehicle purchased had dry rot present on all four tires. I pointed this out to the seller and was told the vehicle was being sold "as is". My reply was that it was a safety issue and needed to be corrected prior to sale. He went off to talk to the sales manager and within a short time he came back. He said if I committed to purchasing this vehicle they would replace the tires. I agreed to the offer if they would allow allow me to pick the brand and mode. Off he went to see the sales manager and came back and agreed to my terms.
Some dealers will ask you if you're paying cash or finance. They'll inform you that cash price is different from the finance price because if finance incentives. If you withhold that information or lie about how you pay when you go into the finance office, they can change the deal or refuse to sell you the car. You can always leave and the dealership will just sell it to another customer. In today's market, there's a Shortage of cars not customers
@@daebruh2034, that's true, there's a shortage of new cars. But it's been going on long enough that used cars held their value better. And, as used car prices approached new car prices, the demand for new cars has risen. Why buy a used car with 30,000 miles when you can buy a new one for $2,000 more? So now, if demand for used cars is dropping and their prices drop with it, it SHOULD ease us some of the new car demand.
The big one for me, the length of time it takes to buy a car. The run around between the salesman, the sales manager and the finance person. I come from the UK where the sales person normally handles everything, trade in value, finance etc. Occasionally they may consult with a manager if they can't quite string it together. So why not employ more capable people to start with and cut down the time it takes?
@@deepthinker999 Not true Edward, However like all markets from time to time when demand exceeds supply there may be times when discounts are not given particularly for high in demand low production models.
I like it when they keep bringing in other associates to close the deal and then when they run out of salesmen and managers,they finally drag in some 19 year old kid who probably washes the cars on the lot as their final play...then my brother and i walk out and a sales guy comes up to our car as we are leaving and tries one more time....i leave the car running,my brother goes in,motions me a few minutes later,i go in,Dealership now closed and WE pull out 7500.00 in twenties...sales guy groans... I count,my brother counts,the sales guy counts,THEN the finance guy counts...it's now an hour past closing and we leave with our Mother's Christmas present,A new 1976 Chrysler Cordoba...Probably the best time I ever had F***ing with the thieving bast*rds !!!!!!!!!!!!!
They do not want to do that...they do not want to make it "easier and faster" for the customer....they are very comfortable being seen by the general public as vile and shameless salespeople.....just so that they can make more money. they basically sell their soul and reputation and good name ....just for the allmighty buck.....bunch of sheisters.
If only I had a time machine. I traded my 3 year old GT-R with 12300 miles on it at the local Hendrick Nissan (now defunct) in Kansas City. The car had all of the service paperwork from the time I bought it new at the very same dealership. Had new tires, which are required about every 11000 miles on a GT-R, never, launched, never tracked. Always garaged unless at a motel overnight on a trip. KBB or NADA showed trade value at 74k. They checked the car out, drove it around the block etc. "the best that we can give you is 58k". If I could do it all over I would look into his smug little beady eyes and say. "OK no problem" and have enough guts to just walk away. THERE IS NOTHING right about the way people are treated at car dealerships. It is such a sad twisted game that they play.
Maybe it wasn't a game, but your the professional to question their appraisal? Not everyone has the same qualifications as the next, but it's a game they play?
Thanks for your transparency. The topics you 2 discuss are exactly why I've never owned a new car. I'll continue to buy 1 owner, full service record vehicles. I just don't have the bandwidth to deal with dealerships. Onward.
The ultimate thing that would really piss car dealers was if all car companies could sell directly to consumer. It boils my blood looking how a dealer makes money selling at invoice (after manufacturer rebates and incentives for them), and then they go up by 2-8% to “MSRP”, only to tackle $3-7K in market adjustment another $1-3K in “add-ons” and even more in stupid pointless additional warranties and services. And the whole process to have to haggle for a reasonable price, where are we? Egypt?! Have a car store and sell at what they call MSRP, and may all car dealers burn in hell.
None of that is on the dealer. Anything on the invoice, including accessories are part of the car. So If the vehicle was ordered with optional floor liners, they're not something the dealer is making a bunch of money on, they're just part of the car.
The "bad or marginal credit" thing is horsesh*t. Dealerships use that as a weapon. You can have good credit and know it. And, the dealer will say that it isnt good enough to give you bargaining leverage. I have walked out of dealerships over this. Days or hours later they call you back and beg you to come back so they can try to "work with you". Its a game. And the dealerships are losing and I give zero fu*ks about their futures.
I work at a Toyota dealership, when counting all the different vehicles and trim levels with options there are over 200 combinations. I have to try to remember all of them not just the one vehicle a guest has researched
Something I found to be helpful is if you find a car you like and the dealer is refusing to budge on the price due to the current climate. Get through the credit check and paperwork and at the last possible moment before signing inform them that you would like to think about it. Walk away talk with your loved ones and return asking for a chunk taken off the price. If they still refuse find stuff you want done with the car. I recently bought a car and was able to do this knocking off $1500 as well as getting all new all season tires, the car detailed, a full tank of gas, and a year membership to their car washes and unlimited oil changes. Funny thing was I was originally just asking for the $1500 discount!
Thats funny! I did the same thing, went to a couple dealership to see where I could get the best price. The first salesperson I worked with to test drive and check out all the options assumed I was buying from them! I told him to provide his best price and i would shop it around to see if it actually was! They were totally piseed off! When I called back to see if they could match the deal , and they said no! Told them they just lost one sale and possibly two! Told the salesperson to tell there manger exactly why they lost 150 000 in vechicle purchases , canadaian dollars
@@robqwertyuipp8750 AS a salesperson, why am I going to waste hours of my time demonstrating a vehicle to you for you to shop my offer?? Of course another dealer is going to beat that offer if they have a similar vehicle and don't have to waste hours of their time test driving and demonstrating with you. If you want to compare offers that's fine, but know the exact vehicle, options, and don't ask for a test drive.
@@uncouver You sir are correct. You take up the original saleperson's time, energy, and knowledge just to give his competitor an easy sale. Did he/she have the same knowledge as your original salesperson? I guess we will never know.
These people would sooner take advice from a Quora post than the advice of an actual professional. Love these people patting themselves on the back for pulling one over on the dealer when the fact of the matter is the sales manager and salesperson probably were so tired of their childish smug behaviour that they just wanted to go home.
I know I piss them off. I have bought a few used cars in the last decade. I always go in, talk about monthly payments and loan terms. I can get them to come down a bit in price. Then when they start talking about who to finance through, as in their lenders or running it through my own bank or credit union, I suddenly change my mind and just write a check for the car. The look on their face says it all. 😁
I was at a dealership "just looking" and talking it up with a friendly salesman. He told me it was his second week there. I went back the next day to look again at a car I liked. A different salesman worked the numbers, said it was impossible to get close to what I wanted, but would get his "manager" to talk with me. Well, guess who the "manager" was? The new guy. When he looked into the cubicle he had that surprise, "Oh youknowwhat!" look on his face. I laughed at both of them. Don't trust anyone in the industry.
Car dealerships HATE it when you are car shopping. They expect everyone to come in prepared to buy on the spot. I've had a salesman refuse to let me test drive a car because I told him upfront that I was just trying to figure out which car I would be interested in buying, but that I wasn't going to buy today. I've had salesmen ask if I was married and if I needed my wife there. I said no, I'm just looking for now.
How to piss off dealerships in 2023: Hello there good sir. I see you have a vehicle available. I would like to buy it at MSRP please. Dealership: YOU DID WHAT TO MY MOTHER?!?!??!!!!!
Impulsiveness and doing the math do not go together. Ray has talked more than once about how it's not a good idea just to wander into a dealership on impulse and decide to buy a car. Most tv ads for buying a car are built to appeal to emotions, not logic. Doing the math is a logical, level headed activity.
Top 5 ways to be broke all your life: 1. Think that you as a person are defined by the car you drive 2. Lease a car so you can impress your friends with a vehicle that is out of your league 3. Drink the koolaid that you will always have a car payment so might as well live with it 4. Buy a brand new car that depreciates as soon as you drive it off the lot 5. Repeat 1-4 regularly every few years because you think "you deserve it"
Never give them your car keys. I did this once prior to a test drive. My wife arrived with my baby boy who needed a diaper change. Diapers were locked in my car. I told the salesman if he did not give me my keys back pronto, I would be punching him in the nose. I was not in any case going to buy his truck.
I've found the best solution to that is to ask them to hold on while I call 911 and report my car stolen, because I asked for my keys 5 minutes ago and you have been unable to return them.
Don't care if i pissed them off when i walked out. Salesman ignored what I told him what I was looking to buy. Guy followed me out, but I hadi nothing more to say
You're right! They hate YAA! As a woman walking into a dealership on her own, I am automatically targeted as easy money for them. Through YAA, Iearned how to negotiate for a great price and interest rate! The finance manager was fuming!
Any dealer will tell you that selling to a women is much more difficult than selling to a man. Women are much more demanding and they are better shoppers than men.
My father was a GM Grand Sales Master, he sold GM cars for over 40 years. I was lucky because he had taught me everything there was to know when it came to buying a new car. My dad passed away a few years back and I was in need of a new car, so armed with all the knowledge I inherited from him I went and bought a new car. At the end of the sale after I had just bought the car the salesman said to me that I was a car salesman's worst nightmare. It was only then did I tell him who my dad was and it turned out that he knew my dad, he laughed and said go figure. He said of all the customers for him to run across that I had to be Buck's son and we both started laughing. My dad might be gone but the knowledge he passed onto me lives on and I have now passed that same knowledge he gave me to his grandson. Knowledge is the very best tool you can have when you walk into a new car showroom. Cheers!
I always do about 4-6 months of research on a vehicle before I even talk to a dealership. When I go in, I know almost everything about that vehicle. Most sales people have loved that I was so knowledgeable about the vehicle. Some weren't, though, but that's their problem 😂. I do the car deals while my hubby sits back and watches/giggles (my mom was a master at the car deal, and I think most dealerships were glad when she left after buying the car because she made them work and didn't settle for their BS).
GREAT video. Part of the reason I have put off buying a car from a dealership for over 2 years is dreading the process based on past experience. Not to mention "the juice is not worth the squeeze." In my case buying a mini van is not enough pleasure to go through the pain of the buying experience.
As a salesperson I'm more than happy to deal with an informed customer as they already know what they need, all I have to do is assist with the paperwork, happy days
I had a salesman tell me that when I bought my last new vehicle. They were offering the vehicle well below sticker because the new model year was out but, you had to use their financing to get the price. I asked how long I would need to keep this loan and was told by the salesman I would need to keep it at least a year. I explained I had just got off the phone with Ford Motor Credit and they told me they held the note on the car and I could pay it off any time with no penalty. After explaining that to the salesman, he said that was true. But, that WAS NOT what he told me. Any time I step a toe on a car lot it is me against them.
Every business tells its customers how to act. As long as the rule isn't inherently unethical or illegal they get to do it. The simple stuff like verifying driver's license, not guaranteeing finance payments before credit check, or not walking into the F&I office without being escorted because other customers' financial information may be visible - that stuff is reasonable.
@@Oxios Um....that data should not be visible even to another customer. Verifying the license for a test drive is one thing, making it vanish if you don't get the sale is another. And don't tell people not to price shop, if the only way to get the real price is to sit at your desk. You knew all along what you really want for the car.
@@Oxios I think the OP was referring to dealers wanting compliant customers. You know - pushovers. If you're ok with that, you're probably a car salesman.
I get a new car every two years I make them think I want finance they give me a better figure thinking they can make it up on interest then once they give me the final figure I change my mind and say I will pay outright ir works every time just go too different dealers every time
Waste a salesman's time? 13 years ago I bought a car in Oxnard. I had the price I wanted written on a piece of paper, which was $22,500 dollars, the salesman said no it was a $28,000 car which was complete BS, I think the MSRP was around 25 or 26. I proceeded to walk out the door, because that was an absolutely stupid price. The sales person came after me and said he could work with me. Long story short I had to walk out three times and I wasn't pretending either. I fully intended to walk away and never see that jerk again. Each time he convinced me to stay. The final price ended up being $22,700 but I had to waste literally 8 hours of my life before I drove away. He also tried to screw my me on the financing and put in 7 percent or something, I have 800 credit and always have. I told him I already had an approval at 4 percent. This did not make him happy but magickly he pulled a 3.79 out of his butt. Funny because maybe he could have had a better sale that day but instead he decided to waste both his and my time when he knew damn well he could sell at my price. What a jerk.
I think it pisses them off when you've spent two hours working a deal and then you calmly get up and say, well thanks for your time, I believe I'll go home and think about it for a few days! I don't think they like that. But that is exactly what you should do because it usually brings a better offer to your feet in a few days! My wife gets pissed at me because she says "what if someone else gets the rig before we do"? My response always pisses her off too, "Oh well, I guess it wasn't meant to be"
I'm a car salesperson for Karl Auto Group which is the largest Certified Chevrolet dealership in the country. I work for the CDJR location, however. We are one of the more transparent dealerships I have experience with and that's why I choose to work for them. Nearly half our deals a month are cash deals and we don't mind. Our taxes and fees are pretty simple. State Tax. Government Fee for plates/registration calculated from person to person. $180 doc fee. Price of the vehicle is the internet price. There have been times where the internet has our car listed lower than we were aware and we have dropped pricing to the internet price. I appreciate what YAA does for customers because it actually makes my job easier. An informed customer knows what they want and I don't have to explain why a Jeep Grand Cherokee would be a good fit. They are already informed. I don't have to go on 3 or 4 test drives. They walk in, know what they want, drive it, they say this is what I want to pay, and I try to hold the gross on the unit, and then we meet somewhere in the middle.
@@ogog9554 yeah most dealerships have huge doc fees because it's just more money in their pockets. Walk away if ANY dealership ever charges you a "miscellaneous fee", no matter what reason they give for it being there
In Ohio, the Doc fee is limited to $250. I just assume that’ll be added on and take that into account when coming up with the OTD price. I don’t care how they split up the costs, it’s about that OTD
@@dforrest4503 At the end of the day only (2) numbers matter. What the buyer can afford to pay and what the dealer can afford to sell the car for. It is really that simple. When both parties start playing games is when the problems start to happen.
In my brief car sales career. I remember a fellow salesperson said about the buyers who worked for DuPont. "They all have money and they want to hang onto every penny." Translation they were well informed buyers.
I was just at a Subaru dealership today after working with them through email on a price, we sat down and he told me that he couldn’t give me Msrp unless I use their financing. I asked what if I didn’t want to use their financing they wouldn’t sell me the car if I have my own. I said thank you and walked out. Never going to talk to them ever again.
MSRP doesn't pay the dealer any money. MSRP is ridiculously close to the invoice price. That's why they did that. If you guys think MSRP IS $8K-$10K above invoice, you're dead wrong. For most small cars, it's usually between $600-$1100
The thing I would do, back when I had excellent credit, was refuse to negotiate based on payments. They always wanted to tell me, "I can get you into this car for X amount a month." My response was always, "How much is the car? We can worry about payments later." I could do this, because I knew, I could get approved for whatever I wanted. Once they finally told me the price, then I would start negotiations based on that. "What is the lowest you can go? That's too much, I am going to try another dealer." Once they finally got to a price I was comfortable with, we could talk payments based off that price, and the current interest rates. Unfortunately, the oil price crash of 2015 caught me in a bad situation. Suddenly I was making way less money and couldn't afford the payments that were easy, previously. I am still recovering. Not having very good credit severely hampers my negotiating tactics.
We had a local add newspaper that advertised cars for a dealer that was in Idaho, "were in Washington", They could undercut local Chevy dealers by a couple grand, My uncle and I walked up to a salesman holding one of those ads and the salesman just turned around and left...Made my uncles day!!
Calling sales people out for their lies. I have pissed off my fair share of people working in a car dealership just by telling them that they are lying and backing it up. My last car is a 22 RAV4 SE that I bought last fall. The salesmen - multiple, at different dealerships - told me that the audio plus package in it has upgraded audio - you would think so given the name, Toyota is really scummy sometimes - but all it offers is a 2" larger infotainment screen and that is it. $1100 for that! I spent months going over cars at home before walking into a dealership and I knew more about each trim line than they did. Most of them argued with me until they looked it up. I just walked which really pissed them off. I catch a dealership in a single lie, at any point in the process, and I walk and blacklist that dealership. If I can get through the process without walking, I generally feel comfortable with my car, the deal, and the dealership. Otherwise, why buy it and give liars money? I even warn them in as friendly of a way as I can at the beginning about my policy and I guess they thought I was joking. Yeah, I had to go to a dealership 170 miles away to finally get what I wanted. The only complaint was the color, an ugly cavalry blue, every time I look at my car it pisses me off. It is so ugly. I would probably still be waiting for that metallic black SE and would have been carless since my 15 year old Hyundai was on its last legs. Never buy a car when you are desperate! So it was a basically good experience, but that blue is really fugly.
From experience - it pisses off a dealer to have the cops show up after the keys to your trade in "seem to have been misplaced". When you stand there, and start insisting on charges to be filed for car theft, illegal detention and possible kidnapping, they don't seem to think too highly of that. But alas, it doesn't seem to stop them, so it's a fleeting irritant I suppose.
This has to really cheese off a sales person: I went with my daughter to purchase a new car at a GM dealership yesterday. I have been helping her with her research about which vehicle she wanted and features she wanted on the vehicle. She planned on making a deal yesterday so we went to the dealership and she had an envelope with $5,000 cash for a down payment and planned on financing the rest. There were 3 Chevy Trax and a row of about 20 Chevy Equinox. We went in to talk to the salesman and after wanting to take a 2022 Trax for a test drive just to be certain we find out that those were already sold before they hit the lot and every one of those new Equinox could not be sold because they were still missing components due to the parts shortage. The salesmen informed us that 60% of the cars on his loaded parking lot could not be sold yet due to them missing components. We went in ready to purchase a new car with cash in hand and walked out. My daughter will just keep driving her old vehicle then and try to figure out something next year while saving up more cash for a down payment of just purchase one for cash in a couple of years if they ever get around to making complete vehicles again.
Ah yes, the vaunted General Motors. In 2020 I was prepared to pay full MSRP for a Chevy Corvette. Hah, nice try...despite GM repeatedly saying they would not allow dealer gouging the lowest quote I got was 30K over MSRP. Now why would GM allow the dealer to make more on each corvette then they themselves make? Crazy. Needless to say I told them to pound sand. I then wanted a Cadillac CT5-V as a daily driver...setting aside there were never any actual cars to test drive; any car ordered I would pay full price for but the vehicle would be missing certain features due to the chip shortage. When I asked (this was fall 2022) when these parts would come in all they'd say was people who had received their cars TWO YEARS AGO still hadn't received their parts to make their cars whole. Ended up buying a non-GM car from a luxury dealer - no gouging and no missing parts. Pretty sure GM is going to badly botch the complicated transition to EV's and continue to lose market share; you know like they've done for decades now.
That will happen, Ford 🚗 2022, but states-local govts will spread that further as the 2020s go on. By 2032, car lots will be like shopping malls-US shopping plazas. 🛒
If you think that dealing with car dealers is trying, try working with major corporations. Dealers can offer you personalized service when a repair is needed. Good Luck trying to get that from a major corporations located hundreds or thousands of miles away.
Pay cash! It takes away all the power and control of the salesmen and finance folks. My last car I purchased two years ago was paid in cash ($30,000). I waited until we had already discussed the purchase price and as we were walking into the finance manager's office on what they assumed was a financed contract. They had a stack of papers waiting for me to sign including all the B.S. charges they were going to tack on. I told the manager, "I won't need those....here is my bank info and wire transfer approval number. My bank has already been contacted and you should have the funds in an hour or so. O.K., if I wait downstairs in the waiting room and have some coffee?" Yeah, that pissed them off.
Some dealers demand you finance with them. They won't take cash or outside financing. I've walked away from a couple dealerships like that after negotiating decent deals.
What REALLY pisses them off is when YOU know what THEY paid for the car, how LONG they've had it, what interest they are paying on it, and what they can "dealer trade" it for (in dollars)! AAAANNND give them 30 minutes to make the deal or leave!!! My last new (truck) I did that and the "sales manager" nearly crapped himself when with 12 minutes to go, I said "You're $12,4XX too high, come on sister, let's go home." and MEANT IT! Nine minutes later I was writing a check for $13,000 less than "sticker" and drove it home. When I bought a Fleetwood 75 4-Door (Caddy) for my Daddy, I did worse. I set the price, Momma chose the color, and I started peeling hundred-dollar bills outta my pocket of my grubby oil-patch work clothes. The OWNER of the dealership had never seen $57,000 in GREEN FOLDING Benjamins before! I got back in my Accord Hatchback and drove home. "No Money Down, No Interest Financing!"
Know what else pisses off car dealers? Wanting fair deals and being unwilling to pay taxed fees which are not real fees at all. Actually wanting kbb trade for your car when they want to give you their little black book value for your car while simultaneously wanting full kbb retail for the car they're selling. And lastly, walking out the door after being there for a couple hours.
Well, think about it, a car dealership is a business, what do businesses need to do to survive? Profit. If we give you kbb value for your car, how are we supposed to profit from it? Now we’re forced to sell over market value to be able to make a profit and now we’re the bad guys again for charging over lol.
When customers would come back to me with the KBB line I'd say something along the lines of, "Well, is KBB offering to buy your vehicle today?" A car is only worth what someone is willing to pay for it, and often people don't trade in their car because it's in excellent running and driving condition.
@@jonathantorres1330 and yet I always end up with the deal I want. 🤔🤔 Back in the day dealers used to move metal. They'd be fine with making $1k profit on a car and moving 100 cars a month. Now you lazy slobs want to make $10k off of every car and only move 10 a month. Guys like you are why dealerships will be a thing of the past soon.
@@uncouver yeah and that's the dumbest line in the book. I will look back at you and say "is kbb buying your car today?". Your BS might work on idiots but people like me always get a deal and guess what? I have money and buy lots of cars so if you want to make good deals I'll give you more than just one. You want to be a slime ball and I'll give my business to someone else.
@@ChuckTownRC51 maybe thats cause some dealerships are even lucky to get 10 cars in a month these days buddy. Explain how making more money with less cars makes us lazy as if we have a choice of how many cars manufacturers send us
I'm a retired police officer. I can tell you there was a car dealer in my beat that would deliver cars before getting loan approval. When the loan was rejected, the dealer would call the customer and tell him to bring the car back and sometimes the customer would tell the dealer to get bent. The dealer would then call the police and try to report the car stolen. We constantly tell them it was a civil matter and they had to handle it but they kept doing it until someone bought the dealer and the calls would stop.
Buying a car online and having to pick it up at a dealership. They tried everything to get money out of me but, I paid for it online, Transfer fees, plates everything. They did make me sit there and wait for six hours but, I didn't care. I got the car I wanted at the price they advertised on TV.
So I've watched your videos and a couple of months ago, I went into a dealer with some of the notes I took when watching the videos. To make a long story short, one of the items mentioned in your video to make sure you don't pay certain fees on the price of the car and, when I addressed this to the salesman, he explained to me that that was already factored in with the price of the car. I felt like I had no leg to stand on,I didn't know how to debate or reason with the salesman so what should I have said, "Uh yea Mr. salesman, you're wrong because I watched a TH-cam video in which I found out I don't have to pay this fee" It would have been my word against his. Anyway I would love to see a video in which not only do you explain what fees we as consumers need to avaid but also, how do we debate the salesman when he or she tries to justify these fees? I can go in with a bunch of notes, but if I can't stand my ground with eveidence, and be confident in my resonse then the car salesman will always win. Being informed isn't enough, tackling the variables that come along with it is what I would like to know. Thanks
I’m curious. While you(pops) were working in the car industry all those years, were you one of those people that you are teaching the viewers to avoid and/or be prepared to deal with? It’s totally awesome content that you guys are putting out here. What made you change your ways? Love the channel.
In Tysons Corner, MD the local Audi dealer advertises different prices for financing and cash. For example, one vehicle is priced at $40,950 for a finance buyer and at $41,745 for a cash buyer. Financing is offered at 3.99 percent. A good way to annoy this Audi dealer is to buy at the finance price and pay the loan off immediately. The buyer will save $795 on the price while costing about $100 in interest. This will greatly annoy the dealer F&I character as he or she will be charged back from the finance company for most of the sales commission on the loan the F&I manager thought he or she had scored off the sale. Is there anything better at a car dealer than annoying that smarmy F&I manager?
Number two was the best one. I sold cars for a year and when a person came in with “excellent credit “ and they were in the 5-600 range, I would lose the sale. What’s worse is that they were a sale for sure. I lost 20-30 sales in a year because of this reason. I love these videos because of what I saw every time I worked for the dealership.
What makes me madd is to hell with your credit score here in Lousyana........I have a score of 820 and no car company will offer me a lower interest rate here.....WTF I checked Ok credit box and it is the same interest as excellent credit......Dealers and manufacturers are offering no deals or discounts at all; except a measly $500 if you lease again; are a veteran; or a recent graduatle; nothing i qualify for.....I am beginning to hate cars....and factor in their poor build quality these days..... outrageous insurance increases every year.......I may just get a motor scooter....and they cost thousands now......everything is overpriced these days. No matter how many jobs I work; no matter how much I save; I just keep sinking because inflation outpaces my ability to earn enough to pay the new, higher prices. Cars be damned!!!!!
Thank you YAA for the educational and informative videos. All though not in the market today, with my aging fleet (2 haha) of vehicles, I want to be prepared when I do shop for a vehicle and you all have been an outstanding resource.
After watching a few videos they seem to be redundant. The bottom line is how much the vehicle cost in total and how much it would cost if I trade my car in. While everything else may be interesting to know, I'm not going to the car dealership to play a game of witts. For example I went into look at a car and a guy wanted to take money off my trade because it was going to need a new timing belt in 10,000 miles. I knew immediately the guy was an idiot or he thought I was and left for two reasons. I wasn't going to pay for something that needed to be replaced in 10,000 miles but most of all because the car didn't have a timing belt it had a timing chain which didn't need to be replaced for 50,000 miles. This tactic of his told me that the guy had no credibility and he was looking at everyone as a sucker. It also told me that the dealership was unreliable because it hired him. So you are right that the bottom line is what's the out the door price. But I don't really care what the salesman likes, doesn't like, where they make their money, how to play the game, or almost anything else. If you've got a good out the door price you buy and if you don't, you walk away.
Had the same issue at West Kendall Toyota, had tied 1 credit and wanted to lease a $34,000 Toyota Camry TRD. They were asking for $700 a month, even after markup and the total out the door price, at a residual of $19K, and giving $3K down, I was over paying by $7K, they kept pressuring me to finance the car for 6-8 years. They ultimately refused to sell the car to me, I didn’t ask for discounts, I just did the math with them and they couldn’t explain why I had to pay so much more over the residual value.
You must do your homework . Research the car you want , what the outprice estimate is. Talk to bank and find out what they will do. Know what you can afford and stick with that. Know you rights. Know you can walk away if the dealership does not meet your needs and bottom line price. Shop around, don’t take the first thing. You might get a better deal if your patient
To beat around the finance issue, just get approved elsewhere before you even set foot on the lot. This way you're not risking having to deal with some random bank, or getting a high interest rate. They prey on people who don't do their homework beforehand. I always go in with financing in hand. I may not use my financing every time, but I have it as a backup and usually it's based on my criteria (payment, loan term in months, etc). So I have a boundary I have set, now I just need to find a car that falls within that range (although I always pay the taxes separately with a check though, I don't finance it with the loan so the loan I have is for the car only; I'll pay the tax/fees out of pocket). But if you do this, then you can either tell them you have your own financing (when you get to the barginaing table or finance managers office). I wouldn't tell them up front though. I avoid the question usually.
Yep. Going to the dealer these days should just be to sign, and drive. Period. Get everything ironed out before you go. I mean everything. Go to another car lot before you are ready to buy and do the test driving of that vehicle if you haven't driven that model before. That way you know if that is what you want. Get your financing, have a down payment in mind and make your deal online and through email. Every facet of the process should be separate entities, i.e, car trade value, car price...and should be negotiated separately.
In all seriousness, there are things a customer can do that can annoy sales staff enough to hurt their deals. I worked at a dealer for 2 or 3 years, although not a pure commission shop. Being rude or accusatory (when not deserved, ive dealt with scumbag salespeople too) in general tops the list. I would pull rope immediately, and it only ever seemed to come from frugal online shoppers who were already being quoted at well below invoice. The consequences were real, if i didn't care to see someone again I sure as hell wasnt going to be following up with finance to make sure it went well or that the "right" aftermarket products were offered in the right way. Think of it like the smiley/frowny face cops write on the back of tickets. I loved informed shoppers, wasnt offended by people pushing for discounts and didn't hold credit issue emotions against people though. Literally nobody read the deal sheets accurately or knew the whole deal with finance/credit unless they were former sales staff or current finance pros. Its an opaque and highly stressful thing for anyone else, deserving of max empathy.
I watched a lot of your videos. Last Nov I found myself the position of buying a car. I walked in to the dealership with a car in mind. I told the salesman what car I wanted. I told him what my credit karma number was and what my bank quoted me for a percentage. I asked him for his best out the door price and I told him I did not want anything extra added on and I would walk if he added anything. I agreed to a credit check and gap coverage. He came back with a price that was above what I was willing to pay. I told him this was not acceptable and If he could go lower id wait and if not I thank you for your time. He asked what my number was and I told him I researched the car and a fair price and he needed to make his offer with that in mind. He came back with an offer that had a lower percentage than my bank offered with a price that I liked. Nothing extra on the bill just the car tax title reg paperwork and gap. I never lied to him. I put all my cards (except the price I was willing to pay)up front and I gave him the information he needed to make me an honest offer.
Absolutely be ready to walk out. I have done that. Was told that there is $3000 of every sticker price on the lot of this corporate dealer. So, my wife and I started talking about this nice Cadillac. We took it for a drive. It was nice. Had all the options we wanted and was AWD. When we got back and started to talk price, I brought up the $3000 off. He said oh, not that one. It just got on the lot. I got up, said thank you for your time. As we walked outside, and the sales manager followed us and tried to get us to come back in and talk about it. I said nope. You had your chance. Later. Just saying. There is never just one of what you're looking for. Sure enough we found what we were looking for the next day. At another dealer of course. Patience can save you bundles. Seriously, if something is in question, just walk out.
The last time I purchased a new car was 1986 . Obviously I hated the experience. Been buying used and going to independent garages for service. That’s how you change the dealership industry.
Lmao, I irked a salesman at Oakland, CA when I asked him the ring gear size on a 2017 Tundra. I know the answer but he didn’t. I need to tow with it, I expressed that concern before hand. He didnt know the gas tank size, either. I did. That made me not a fun customer that went with Ford.
Three things that come to my mind almost immediately are: 1) knowing what your trade is really worth - and by that I mean having written offers by other dealers that have seen the car and spent time looking at it. 2) having dealers compete against each other on the same exact model, trim and optioned vehicle - this doesn't happen these days as inventory is either low or non-existent, but a few years ago you could arrange for a very good deal where dealers knew it was truly apples to apples. and 3) arrange for a manufacturing buying program ahead of time and know the program very well. I've bought several Ford vehicles with X-Plan - and while that wasn't _the best_ buying programs it eliminates all but $99 worth of "fees" - and puts the price of the vehicle at a specific percentage over cost including options - it also uncovers holdback, advertising allowances, and all manufacturer to dealer and buyer money. In some cases you may have to join a "club" to get "plan" pricing but in the case of Ford you can join the Mustang Club of America, you don't have to buy a Mustang.
A lot of people don't know this, but owning at least 100 shares of Ford stock for at least 6 months qualifies you for X-plan pricing. It's a very practical way to qualify, especially right now with F selling below $15 per share.
We drive them to over 250k miles, so if we trade and not just sell outright, it's worth bupkis. Usually sell them when folks are "refund rich" after they did their taxes :)
When I demand top dollar for my low mileage mint condition trade and won't deal over the phone with photos and a promise to pay them if my vehicle is not in the condition I say.
Drive the car to a parking lot and start doing donuts.....tell the the salesman who rode with you to agree with the price you will pay and then you will stop doing donuts. Then, when you get back to the dealership, tell the salesman you don't want the car because the last driver probably beat the s**t out of the car. Will that piss off the salesman???
Along the lines of the 2nd item mentioned, I praise anyone who waste time for car salesmen. Most car salesmen are like vultures over a dead carcass. They are super pushy and looking to screw over people. Turn the tables and waste their time all day.
As a former car salesman I can think of many things. I had a fellow seasoned salesman used to call his customers “Liars until they are buyers.” Many of my former customers would go shopping elsewhere and swear they could buy the same car at the other dealership for “thousands of dollars less”. Where they were actually comparing the base model at the competing dealership and looking at the top limited model trim level at my dealership. (Trim levels and options are confusing!) People also thought I made $10,000 to $15,000 profit per sale. (35 years ago I averaged $150 to $225 per sale on cars listed at $20,000. Perhaps you would do salesman and customers a service if you would explain how a salesman is paid. I made 15% of “gross”. Meaning I was paid 15% of profit, minus pack. So, if a car’s MSRP was $20,000, invoice was about $18,200, pack (dealer’s cut for advertising, general operating cost, office staff, etc) averaged $300, so $18,200 plus $300 = $18,500 or $1,500 gross. Let’s say a customer’s trade in would be $4,500, we would take $500 from the gross and show them on paper we were giving them “$5,000” for their trade. If they accepted the $15,000 difference, I’d make $150! (And the dealer would get $300 for pack and the remaining $850 or a total of $1,150) A lot of work for $150! This is why I quit. Especially since my biggest competing salesman was the dealer (owner) himself who appraised our car deals and his own deals. I celebrated when a customer had no trade!
@@elliottjameson5405 I couldn’t agree with you more. I wasn’t a liar, I guess that is why I didn’t survive as a car salesman. I had a great following and treated my customers as if I was selling a car to my mom. The dealer and co-workers were cut throat. It wasn’t for me.
@@EdBrumley I understand. I don't blame you.. I have a car dealership 15 minutes from my house a Honda dealership. I found the exact same car in another state 4 hours away and saved 6 yes 6 thousand DOLLARS. The local dealer didn't believe me and said if you can get it for that price I'll buy 10. I said follow me tomorrow and you can. I drove four hours and saved 6 thousand dollars on the same car. Sticker Price was 35 K they wanted 32500 plus plus I got it for 28500 out the door.
A good friend of mine was a finance director for a Toyota dealership for 30 years! He told me all the secrets to buying a new vehicle. So when I go to buy a new vehicle, half of the time I’m pissing them off, the other half of the time they’re actually impressed with me.
What are the secrets? I’m looking to buy new because the used vehicles are almost close to the same price as new. I’m still waiting though cause buying over MSRP seems crazy to me
@@borrego530 Sorry it’s taken me so long to reply to you, I’ve been trying to tell you what I know without going into a long story… First off, this is a really good channel and their advice is excellent but here’s some of what I know… 1) Know what your credit score is, especially if it’s good because you can get a better interest rates. If they see that you don’t know, they will rip you off! I know from personal experience, luckily I was able to get out of that bad deal, this was approximately 25 years ago. 2) Let them know in so many words that you have options, it takes away some of the grip the dealer has with you. 3) If you’re planning on trading your current vehicle, don’t tell them you’re going to trade because they’ll make it look like you’re getting a better deal but really, they’re ripping you off. I wish I could elaborate more on this but it’s all a numbers game at that point. I don’t know if this helps any but I would definitely refer to the videos this channel puts out because their advice is really good. I wish you the best on your new vehicle purchase.
At some point we have to separate the dealer and the banks, and the dealer from the factory. Why can’t I put down a sizable down payment and order direct from the factory without the dealer middle man. Drop the car at my house and take payment from the bank of my choice. There must be a better business model than this one that everyone hates.
I have purchased over 70 cars over the years, and yes, I have learned some lessons the hard way. In my experience, I have found the small town dealerships much more honest and easier to work with. The sales manager at the dealership where we recently ordered a new Jeep Grand Cherokee said, at a small town dealership,they rely on customers coming back. He said they couldn't afford to mark up vehicles well over sticker and have them return a couple years later to trade up, and realize how much they had lost from purchase to trade. We were treated exceptionally well. We did the entire process with the same person, and no running back and forth to the sales manager games. No add ONS and fees. My humble advice is next time you purchase a vehicle, ask around, and give a small town dealer an opportunity to earn your business. You may be pleasantly surprised. I have purchased two new vehicles in the past four years from small town dealers, and couldn't be happier. And I always work with multiple dealers before making the purchase. Thanks for the channel. I enjoy the content and the comments. I always learn something new.
I don't mean to say that you are incorrect. My small town used to have a Ford, Chevy, Chrysler, and Jeep dealership. I bought locally and was unhappy on many levels. People would go out of town because they could literally get a vehicle for 20 to 30 percent cheaper. Now all of those dealerships have closed. I now have to travel 30 to 100 miles to buy a new vehicle. Then if you have warranty issues you have to deal with a business far away from your home. In the 1980s and 90s, a lot of those dealerships were bought by larger dealerships. They weren't mom-and-pop operations.
I have another deal at another dealer and say, I have to leave because you are not competitive with other offers I have already. I have done this a number of times, when I purchase a car/truck.
I have about 17 deals emailed to me and have been hung up on at least 4 times. I haven't been to a dealership to speak with anyone, Yet. Most of them get semi nasty with me when I say I do not live near them and want the OTD before making the trip. Being informed (CYA) and female throws them off their typical game. They dislike when I ask why the recalls weren't done even though they certified the vehicle, what is the purpose of protective paint glaze on a 10 year old vehicle, scratch the etching VIN off, I don't live in the area - car wash for life isn't a bonus(especially when it is rolled into the price), I need to pay an extra $2000 because I don't have a trade. I've been told the price isn't negotiable! Wish I never had that car accident and wasn't able to work. This is a nightmare
@@uncouver I am in BFE with the cows. Most of the vehicles worth looking at, are at least 2 hours away. The prices are much higher around this area because supply isn't plentiful. Any suggestions besides getting a ride?
@@robinstone305 buy something cheap and local to get you by until supply stabilizes. I know it's maybe not the answer you want to hear but this is probably going to be the best solution Alternatively, get recommendations from friends/family. Try to connect with someone in the business in your closest metro. Explain your situation and just be honest with the salesperson. Keep it brief, have an idea of the model you'd like, and ask them if they have any incoming or instock units that would suit your needs. If there's one that you like, id ask him what the deposit situation is if he can email a deposit agreement so that you can secure the vehicle and sort out the details in the coming days. Get it in writing that keeping the deposit will be contingent on structuring a deal with terms that you're okay with, and a test drive and viewing of the car. That commitment of leaving the deposit is important. It tells the dealer you're serious and that you have every intention of purchasing the vehicle if the terms are agreeable to you. After you've left the deposit let the salesman know that it isn't practical for you to come in person but you'd like to know any additional fees or admin costs over the MSRP and how that will affect the monthly payment. This tells the dealer that you already have done the math and know what the payment should be, but need to know if there's any fees over and above MSRP. A few hundred dollars in administration costs are to be expected, but if they mention any "protection packages" or "x value packages" that are not factory options, tell them you are not interested. These have dubious value and are pure profit for the dealer. If the terms and conditions presented to you are agreeable, arrange a day to both view and test drive the car and take delivery. Do not tell him you will compare his price to other dealers. THIS IS THE BIGGEST MISTAKE YOU CAN MAKE. do the back and forth and maybe squeeze them a little on the price "X is good, but X would be better for me" remember, he has your money and commitment if he can make the terms agreeable to you Make it clear that you don't want to see anything added to the deal upon arrival. Book delivery FIRST THING IN THE MORNING. Test drive and view car, bring all necessary documents, etc. If anything that wasn't previously discussed is added just politely remind them that it wasn't discussed. This is how you turn 10 frustrating afternoons at various dealerships into a quick 1-2 hour transaction .
@@uncouver I appreciate all your insight. I have been trying to find some retiree that no longer needs their vehicle to hold me over until I can get back to FTL. My friends are on the lookout for a great deal. I shall be very careful of my wording, listening to any slang(fluff) - I usually deal with a fleet manager and not someone in used sales. Unfortunately it has been a while and this is only my 11th vehicle purchase, I feel a bit rusty. Wanna go shopping?
As a car salesperson at a dealership really the only things in here that bother us is when customers lie about credit or don’t understand the math of financing. But honestly those don’t bother us too bad either. Like it’s not hard to explain math or to show them their credit report with the news of, we need to look at a cheaper option to fit the budget you gave me.
I have an inverse one (or a few) for you things dealers/salesman do that piss off customers… lie!, act like you’re a shitty parent for not buying a new car when you’re looking at a used car, holding on to your keys and refusing to return them to you. Act like you’re an idiot for wanting to trade in your pos car when you specifically told the salesman that you didn’t really want to trade it in but he insisted on valuing it anyways.
I find it hilarious how the car dealer gets upset for the customer wasting their time when every single dealer consistently waste customers time.
Extremely true statement
I agree. No amount of hassle I can dish out is equal to the BS dealerships pass onto me.
Why does the dealership change the numbers that we agreed too? I have had this done to me twice. SHAME ON THEM!
Having your time wasted by a dealer is partially on the buyer. It's all about being informed. If you think you have to negotiate a car, plan it over two days. The first day includes 30 minutes for a test drive and then LEAVE if they don't offer you the car immediately for what you want to pay. They'll call you if they want to make a deal.
I have purchased all 5 of my last brand new cars over the past twenty years as quickly as I could test drive, negotiate for a few minutes, run numbers on financing, and wait for them to prepare the car, which I typically leave for and come back if that's going to take long. Can't say I've ever spent more than a couple of hours purchasing a car.
You and I both sir. I do not own a car anymore but the last car I spent over three hours just at the salesman's desk alone even before getting to the finance guy.
Buying a car shouldn't be so difficult and stressful, but unfortunately we as customers have to rely on information such as this to avoid getting hosed.
Too many people don't know this type of advice is available for consumption and they go to buy totally uninformed. Kinda like how they vote.
Seeing this comment after I bought a car yesterday took 7 hours 🙄
Its not you are just uninformed. Loans have nothing to do with the dealer it has everything to do with the bank
Tell the salesperson you only have an hour for this dealership visit. Then have a prewritten note saying the hour is up and you had to go. Leave this note on his desk when he inevitably leaves to 'talk to his manager' and run out. When he contacts you on a follow up call, which he will, he will not be wasting your time again.
@@tommak6516 You don't sound like a serious buyer.
Will you be doing a complementing video called: “100 Things Dealers Do That ANNOY Customers”
That's really the entire rest of the channel but I'm sure they'll do something.
Let’s say 5 things
Only 100?
Scumbags all of them. All of which take taxpayer money via PPP and pretend their God's gift to the economy. I generally avoid small business and these guys are top of the list.
1-97: exist
98: lie
99: cheat
100: steal
I went to one dealer and was ignored for 45 minutes while the salesmen talked to one male and couple customer after the other. Finally one came over to ask me if "there was anything I wanted" and I said No, even though I was looking at the car I wanted. I bought the same one the next day at another dealership. Single women buy cars, too.
The last time we bought a car, my wife went alone at my request because I hate the experience, and I wanted her to pick out what she wanted without my influence.. I must say, she got a better deal haggling with them than I probably would have.. Now we are ready to trade that car for a new one after 112,000 miles, and I will try that tactic again, I think.. LOL
My wife is a soft spoken, polite, and gentle woman, unless she's speaking to a car salesman. It's a learned response.
I sold cars for a while. back in the 70's. Best ones to deal with were the women. Most of them staright shooters who were worked over by dumbbos at 2-3 other dealers. I always cut them a fair deal.. and would even tell them the wholesale and the markup. Why keep this a secret? You think people are so stupid they don't know we need to make a profit?! I had fewer walkaways then anyone else in that place, too .. never pressed hard, just said, 'work with me and let's see what we can do' High pressure closing is adversereal, and it pisses people off.and it doesn't work. Oh for the record, I am not overly handsome (but not ugly).. and the women cared less
@@hippy1002 wow…that’s exactly how I’d be as a sales customer. That way I feel I would get the customer’s trust way better than 99% of other salesmen. I hate even just seeing salesmen talk to clients and be so extra and be so fake. Just today I went to the dealership and first thing I see is someone getting out of a car they test drove, the salesmen goes “wow that car fits you amazing!” Cut the bs and get straight to the point. No need to try to push someone to buy a car. Ask them what they’re looking for and try to help them out. So annoying.
You can be polite to car salespeople, you just can't give in on things. I find the best negotiating position is where the deal itself is the only thing at issue and the best way to do that is to be generally polite.
@@hippy1002 I did this and they stopped letting me negotiate.
My wife "well I'm sorry you couldn't get your act together I will be in to pick up my $500 dollar down payment." The next day we had the deal. Lol. Must know when to walk.
Best situation I ever experienced. My friends mom was looking at getting a new SUV. She’s the sweetest most soft spoken person ever. The she calmly said what she was wanting to pay (several thousand under the sticker price they listed. It was overpriced). They kept doing the thing of the salesman disappearing to “run it by his manager”. Ever counter was above her number. She so calmly would look at the number and say “mmm still looks over my number”. Mind you she has an 840 credit score and paying mostly cash. The salesman I thought was going to cry. After 30 minutes of the back and forth, she very calmly said she was hungry and ready for dinner. Thanked the salesman for his time and said if they find the car priced at her number to let her know. During it all she was relaxed, composed, and always polite.
Wouldn’t you know, she got a call that next morning. Got everything she wanted and more below what she originally said her cap was
similar thing happened to me. If you can't negotiate, it's not worth buying. That's why they call it a DEALership.
When a salesman disappears he actually does have to run it by his manager, the salesman is not allowed to make any deals without approval. The manager may give him a range but that final number has to be approved from the tower.
Why.is.no good.to.say. I.am.paying.cash.I.though. that.cash.is.king.confused.
I purchased a new Hyundai April 26th. My credit score was..and absolute truth, 882. I didn't know the top number had been raised to 900.
@@smrtguy77777 No. It is a psychological trick to make you think the salesman is working for you against his boss. They actually collaborate their next move together. They usually go have a coffee and a doughnut so that you spend more of your time on the lot. The more time invested, the easier and better deal the dealership can get. I let them go once; next time, I walk. They can call me and make an offer if I haven't bought a vehicle from the next dealership.
I like to bring my wife. She finds ways to ask stupid questions which eventually wear a person down... and also multiple ways to ask the same question and then pouncing on any little discrepancy between the answers. This works even better when she obviously knows nothing about what she's asking questions about. After enough time, the salesperson is happy to talk with me again.
Does she realize she is part of your master plan ? Lol!
Lmao😂
Lmao 🤣🤣🤣
That's funny affff
This is priceless.
One dealership I went to continued to provide me quotes on a vehicle with additional items baked into the price, like paint protection, floor mats, extended warranty, etc. I told them I wanted one without that...they didn't get it. I went to a different dealership about 20 miles away selling the same brand vehicle and they were able to give me a quote as I requested. Using YAA's information, I was able to make a deal with them that was fair for the vehicle. This was in February 2021. I am enjoying my SUV!
Napleton Honda, St. Peters, Missouri wanted me to pay $1500 extra for the crap on the side window sticker. I told the salesman, "I'm not paying for any of that!" His response? "YES YOU ARE!" Holy crap...I am a retired Master Sergeant, fluent in ass-chewing, and that's what I did to the sales manager. He was waaay more angry at his salesman than me.
@@dennissvitak148, Napleton is the WORST to try to deal with. We refuse to even go there.
@@dennissvitak148 I came across a Honda dealer online I think it was in NC that was adding on almost $4K in sucker fees including low-jack, exterior/interior protection, etc., etc. WTH? IMO, only a sucker would be willing to pay those fees.
Did you take the car over to the first dealer to show the salesperson how much you were enjoying it? I would
The dealership I got my car from in December was talking to me about a bunch of extra coverages like that too. The only one I did was the Gap coverage that covers a total loss. It was only $12 extra on my monthly payment.
All people care about is is the monthly payment. It’s the dumbest mentality ever
People should be negotiating the OTD price and working backwards to find their monthly payment.
i have walked on more than 1 occasion because they want to talk monthly and i want to talk total. I dont let them pack the payments. Well i do, then call them on it and steer back to total price. 3 hours in, and they dont want to blow up the deal. Then my phone starts beeping. Times up to make a deal, final offer? Bye!
I think that every car sales man should work for hourly pay and his pay increases by how many satisfied return customers the way the owner has to do to survive. But getting there by hook and crook is not proper spiritually.
No wonder people are grateful when they talk to me. I wouldn’t do any of this stuff and I hate it when my dealership wants me to. You can still sell cars without being assholes. It works
I totally agree. I worked for a Mom & Pop BHPH lot for years and thought I'd try a big dealership used car lot. OMG, I lasted 5 weeks and went back to small lot.
However, Customers can be assholes too. Walking into a dealership is a license to act without civility.
All dealerships suck.
Way back when - 25 years or so when I had a brief encounter in this business as a salesperson, a repeat customer came into the dealership I was working for and was ready to buy a new car of the variety that this dealership sold. As I was up the deal fell to me. The customer indicated the deal that was acceptable and because it was somewhat less than desired I went to the manager to get it approved. The manager commented that this deal would be ok but "let's have some fun - tell him that we are close but need x more to finalize the deal". The customer walked out without purchase and about 2 hours later he drove through the dealership parking lot in a brand new car purchased somewhere else. I wasn't pissed at the customer but the manager...
Here's my story.
I lived in Seattle in the 80s, and went to a Dodge dealership to buy, at that time, the new Charger.
My credit rating was 790 at the time. The credit female manager wanted to play games and waste my time. So I made sure my salesman had to run back to mommy's office about fifteen times just to piss her off. I left the store and went to another dealership, bought myself a brand new Ford F150 at twice the cost of the charger and drove back to her dealership to ask how much they would charge me for an
undercoating treatment. Again, I wasted about an hour, maybe an hour and a half of their time, and made damn sure the female sales manager saw me in my new vehicle.
I had to drive right past that dealership early in the morning every day, and often saw her parking and on her way into work. Of course I had to honk and wave every time just to rub it in .
Coming in with your own financing always pisses them off.
Many years ago when I was a sweet young thing selling real estate, I wanted a Lincoln Town car. Found one and started talking to a salesman...the first misstep he made was to tell me I needed my husband to talk to. So I went home and returned with my hubby...who was in on my act. He then wanted to only deal with my "man" who told him I was the one buying the car. That did not stop him from ignoring me and continuing to speak to him, so we left. He called me at home, only again to speak to my better half who again told him I was the one he needed to talk with. He apparently did not understand the concept of a woman buying her own vehicle and told hubby to come see him the next day. Needless to say, he did not make that sale as I found another dealer and salesman who understood that women were independent persons.
.
@@gerryhemmer1573 And they slowly clapped... 🙄
Certainly, they don't get their "cut"!
@@gerryhemmer1573 Wowwwwwwwwwwwwwwwwww !!! So not acceptable even back then.
Unless it is a bank or credit union they have a relationship with already.
I like to tell the “Salesperson” my 6 pronouns before we begin the test drive.
You know what REALLY pisses off customers? Calling about a vehicle or seeing it online and being told the price. You stop in and the price is mysteriously nothing like what is online or what you were told. I know this is a shocker, but 100% of the time it's wayyyy more expensive.
Yep and being lowballed on your trade in after the dealer sent you an online written quote.
If you live in PA, this scenario will get the dealership fined. $10k per instance. If they advertise at a price, it better be the same when you get there
@@plainman9887 Holy fuck i actually got so mad at a dealer i just got up and walked away without a word. My wife was like (uhhhhhh...?). Got a "3 day guarantee" purchase quote of 16.5k and when i brought my vehicle in with the quote paper they offered me 10.5. Business like that deserved exactly 0 of my money
Have had that happen many times lately. Was close on a truck that had a price online, even window sticker. I talked to dealer for a few days and when i tried to work out coming in was told it was actually 17k MORE than online price!!!!! They said GM will not allow them to show anything over msrp online??? Told him that sounds shady and good luck!
Time to leave then
The younger man is lucky beyond description to have the older man as his father.
My father is also older than me.
there should be YAA merch so that viewers can wear them when buying vehicles, with time dealers will know not to mess with the YAA community lol
Love your ideas 💡
Great idea!
Bet there isn't anyone that knows what YAA is.
It would have to read out the full name with YAA below it. A tag line that would be relatable to the salesman/FI that you have STUDIED would be good! "I know F & I". Or like a university t-shirt "Graduate of Your Auto Advocate Class of 2022", etc. with "knowledge is power" below it. Now my brain is reeling!😆Would be awesome to wear a zippered something over it throughout the test drive, etc. Then when you sit down "it's warm in here" and take off the hoodie and show your 'muscles'!!!
A shirt with TOP 5 THINGS would be awesome!
can you answer me why i have to do a credit check when paying cash for a car /truck. ? i went into a dodge dealer and saw the truck i wanted and told them how much foir the truck if i paid cash, which i had over 75,000.00 cash on me, the truck was listed for 68,000.00 and i want to purchase it for 60,000.00 out the door, they wouldnt sell me the truck without a credit check ? why?
They want to convince you to chunk part of it as a loan if the apr is low, and just put a large down payment.. Banks provide incentives to loan the vehicle, so a cash offer isn't very profitable.
Going over the sales contract line by line and revealing the dealer's creative math. I had a dealership change line items on the contract three times in order to keep the bottom line basically the same. After the second time I told the salesman that he had one more chance to get it right or we were walking. The third time was ok so we proceeded to the finance office. While closing the sale with finance the sales person came to the door of the office and said "The sales manager said we're not giving you the free tank of gas." My comeback was tell him to come say that to my face. The finance manager said don't worry about it and pulled a coupon for a tank of gas out of his desk drawer.
Oh, I have another doosy for you! Years ago I wanted to buy a used half-ton pick-up. I had a friend, Mike, give me a ride to local dealerships to see what they had because I had already sold my little car. One had a long row of used half-tons but when we got out of Mike's car, all the salesmen ignored us. They were standing in a group outside, just chatting and laughing. Finally, I walked over and asked if anyone worked there. They all laughed and then one guy asked what we were looking for. I told him I was looking for a half-ton pick up, preferably a Ford, bonus points if it had a 302 engine. He said "Okay," then looked past me and asked my friend Mike how much HE wanted to spend. I said, "Um, *I* am the one buying today." He smirked and kept trying to talk to Mike instead of me. So... I took every used truck on the lot for a test drive, insisting that that salesman ride along with me so I could ask lots of questions, and then I didn't buy anything...on purpose, even though there were two that fit my needs. As Mike and I drove away, I apologized for making him sit there and wait for so long. He busted up laughing and said it was totally worth it because he knows me well enough to know I was teaching that jerk a lesson.
I went in one time to our local Chev dealer in my nasty old jeans and a t shirt and the guy wouldnt even get up and give me a brochure,he just pointed over his shoulder " Over there "....A few days later,I drove up in my New,Collectors edition 1982 Corvette,just to say " Hi ".....still have it out there in the garage....just turned 16,000 miles.....
@@dwightdodd3734 In 2016, I did the same when the salesman at a Subaru dealer tried to sell me an outback, base model. Even though I said I was interested in a WRX. So, I wanted to see what this guy was after. So, I test drove it at his suggestion and asked a ton of questions. Once back at the dealer, he was ready to have me come inside. I said, I was good and thanks for his time. A couple days later I showed up with my 2015, 12,000 mile WRX. Saw him on the lot. Stopped by and said hi. THe look on his face was priceless. Note to salesman. Sell me what I want...not what you need to get rid of.
Love it!
Wow. You're a female obviously. I, too, had this happen repeatedly. So sexist. I seek out female salespeople when possible.
@@hardwood7955 Me too, although I did run into one who was seriously rude. I was looking to buy an RV but hadn't yet decided if I wanted a trailer or a Class A or Class C. A local lot has used ones on their lot so I popped in to look...driving my rusty old '97 Jeep Wrangler (loved that thing, regret selling it, haha). The only salesperson was a woman and she was made up to the hilt, which is fine, I don't care. But she was far more interested in telling me how wonderful she is as a salesperson and acted very put out when she had to grab keys and open units for me to look at them. She put zero effort into pointing out features, etc... it was clear she didn't think I was worth her time. We were walking back to the building to get the price sheet on one I was interested in when a handsome man in his 30's drove in. Without saying a word to me, she ran over to him and started flirting, falling all over herself to ask what he was looking for, etc... She made zero effort to finish up with me first, so I made a point of walking over and saying very loudly, "I guess I'll just go spend my quarter of a million dollar legal settlement somewhere else, then, since you don't have time for me now that there's a good looking guy here for you to flirt with. Bye!" (Which was true, I did just get a big settlement, lol).
Posted a comment on the channel yesterday about having to buy a car for my daughter in this terrible market, just wanted to say that I received nothing but awesome advice and reasonable recommendations, your community is awesome.
Thanks for putting a smile on our face! Here to help!
Buy a Jetta
I'm looking for a car for my 21 y.O. Daughter too. Links? Thanks!
@@CarEdge , I am currently looking at downsizing my pickup truck from a 2022 3/4 ton Ram to a mid size, like a Tacoma, or something similar. My trade in would be worth more than the truck I would like to purchase. Do you have any videos on how to navigate this situation? I have never been in this situation before.
The best leverage I've ever had is going into a dealership with a blank check, from my credit union. Have your money already in your hand and make it all about you. No better feeling knowing if they don't do what you want, somebody else will.
I take my time.
I call back and ask the salesmen how their car collection is coming along. That really pisses them off.
I’ve been eyeing a 2013 Mini Cooper Countryman for just over a year. I called the dealership & said I’d pay $7500 OTD. He replied ‘The price is firm’ 😂
Now I will call and ask about their car collection. Thanks for the idea 😂😂😂
I call them auto museums
Your own financing is your ace in the sleeve, Do not tell up front to the dealer that you are having your own financing b/c they want to finance you and make money off of that. Make your best firm price and then tell the dealer that you have your own financing. If you are buying for cash an inexpensive used cars then go at the end of the month on Friday and tell the dealer you have cash and offer him about 1/2 of what he is asking. The dealer may need cash for casinos, drugs, or to go to strip joint and will gladly give up a car for that cash
The greatest weapon a customer has is the ability to walk away from a bad deal. You may not get the car, but at least you won't have the long-term regret of outrageous car payments.
@@keytothegate68 similarly, they may need $$ to pay back a bookie or to pay some child support, lol. But that’s some shady used car lots.
The information you guys share is invaluable, but better than that is the awesome relationship this father and son have. World would be a better place if all family relationships were like that!!
Absolutely! Inspiring... I need to go hug my son.
He's a joke, all day long, juus another youtube hustler.
@@terrydixon220 why do u say that?
@@terrydixon220 Wow, talk about a negative Nellie!
@@terrydixon220 Guessing you are one of the said dealers or crooked car salesman.
Prior to purchasing a used car I always do a inspection. One of the most important thing to inspect are the tire. My last vehicle purchased had dry rot present on all four tires. I pointed this out to the seller and was told the vehicle was being sold "as is". My reply was that it was a safety issue and needed to be corrected prior to sale. He went off to talk to the sales manager and within a short time he came back. He said if I committed to purchasing this vehicle they would replace the tires. I agreed to the offer if they would allow allow me to pick the brand and mode. Off he went to see the sales manager and came back and agreed to my terms.
Once the out the door price is settled with signatures on a sales order, dropping the "I'm paying cash" bomb in the finance office.
😎🇺🇸💥🇺🇸👍
As long as that OTD price isn't bolstered by manufacturer rebates. Dealership isn't obligated to make up captive lending incentives.
Some dealers will ask you if you're paying cash or finance. They'll inform you that cash price is different from the finance price because if finance incentives. If you withhold that information or lie about how you pay when you go into the finance office, they can change the deal or refuse to sell you the car. You can always leave and the dealership will just sell it to another customer. In today's market, there's a Shortage of cars not customers
@Lee G that’s pre owned inventory, new car inventory is still thin and will remain that way for awhile. There is a shortage of cars, not customers.
@@daebruh2034, that's true, there's a shortage of new cars. But it's been going on long enough that used cars held their value better. And, as used car prices approached new car prices, the demand for new cars has risen. Why buy a used car with 30,000 miles when you can buy a new one for $2,000 more? So now, if demand for used cars is dropping and their prices drop with it, it SHOULD ease us some of the new car demand.
The big one for me, the length of time it takes to buy a car. The run around between the salesman, the sales manager and the finance person. I come from the UK where the sales person normally handles everything, trade in value, finance etc. Occasionally they may consult with a manager if they can't quite string it together. So why not employ more capable people to start with and cut down the time it takes?
I heard that it Western Europe dealers did not negotiate price. Everyone pays sticker. Please confirm.
@@deepthinker999 Not true Edward, However like all markets from time to time when demand exceeds supply there may be times when discounts are not given particularly for high in demand low production models.
It's a strategy to wear you down so sign on the dotted line just to get it over with.
I like it when they keep bringing in other associates to close the deal and then when they run out of salesmen and managers,they finally drag in some 19 year old kid who probably washes the cars on the lot as their final play...then my brother and i walk out and a sales guy comes up to our car as we are leaving and tries one more time....i leave the car running,my brother goes in,motions me a few minutes later,i go in,Dealership now closed and WE pull out 7500.00 in twenties...sales guy groans... I count,my brother counts,the sales guy counts,THEN the finance guy counts...it's now an hour past closing and we leave with our Mother's Christmas present,A new 1976 Chrysler Cordoba...Probably the best time I ever had F***ing with the thieving bast*rds !!!!!!!!!!!!!
They do not want to do that...they do not want to make it "easier and faster" for the customer....they are very comfortable being seen by the general public as vile and shameless salespeople.....just so that they can make more money. they basically sell their soul and reputation and good name ....just for the allmighty buck.....bunch of sheisters.
Car dealerships are a plague and should be gone. 99 percent of car salesmen are scummy
Remind me again why I should care about car dealer feelings?
If only I had a time machine. I traded my 3 year old GT-R with 12300 miles on it at the local Hendrick Nissan (now defunct) in Kansas City. The car had all of the service paperwork from the time I bought it new at the very same dealership. Had new tires, which are required about every 11000 miles on a GT-R, never, launched, never tracked. Always garaged unless at a motel overnight on a trip. KBB or NADA showed trade value at 74k. They checked the car out, drove it around the block etc. "the best that we can give you is 58k". If I could do it all over I would look into his smug little beady eyes and say. "OK no problem" and have enough guts to just walk away. THERE IS NOTHING right about the way people are treated at car dealerships. It is such a sad twisted game that they play.
Maybe it wasn't a game, but your the professional to question their appraisal? Not everyone has the same qualifications as the next, but it's a game they play?
Speciality cars like that should always be sold private party
Thanks for your transparency. The topics you 2 discuss are exactly why I've never owned a new car. I'll continue to buy 1 owner, full service record vehicles. I just don't have the bandwidth to deal with dealerships. Onward.
The ultimate thing that would really piss car dealers was if all car companies could sell directly to consumer. It boils my blood looking how a dealer makes money selling at invoice (after manufacturer rebates and incentives for them), and then they go up by 2-8% to “MSRP”, only to tackle $3-7K in market adjustment another $1-3K in “add-ons” and even more in stupid pointless additional warranties and services. And the whole process to have to haggle for a reasonable price, where are we? Egypt?! Have a car store and sell at what they call MSRP, and may all car dealers burn in hell.
Why don't you buy milk directly from the farmer?
None of that is on the dealer. Anything on the invoice, including accessories are part of the car. So If the vehicle was ordered with optional floor liners, they're not something the dealer is making a bunch of money on, they're just part of the car.
The "bad or marginal credit" thing is horsesh*t. Dealerships use that as a weapon. You can have good credit and know it. And, the dealer will say that it isnt good enough to give you bargaining leverage. I have walked out of dealerships over this. Days or hours later they call you back and beg you to come back so they can try to "work with you". Its a game. And the dealerships are losing and I give zero fu*ks about their futures.
another thing that ticks them off is when you know more about the car they are trying to sell you than they do
I usually know more about the car than they do when I go to buy one
I work at a Toyota dealership, when counting all the different vehicles and trim levels with options there are over 200 combinations. I have to try to remember all of them not just the one vehicle a guest has researched
Something I found to be helpful is if you find a car you like and the dealer is refusing to budge on the price due to the current climate. Get through the credit check and paperwork and at the last possible moment before signing inform them that you would like to think about it. Walk away talk with your loved ones and return asking for a chunk taken off the price. If they still refuse find stuff you want done with the car. I recently bought a car and was able to do this knocking off $1500 as well as getting all new all season tires, the car detailed, a full tank of gas, and a year membership to their car washes and unlimited oil changes. Funny thing was I was originally just asking for the $1500 discount!
if they run ur credit and then u walk away that’s a L for u cause u got an inquiry on ur credit
@@brianperez8697 except that they will likely accept your offer Or be more willing to haggle as they don’t want to lose the sale.
@@brianperez8697 Not really, because there are hard and soft inquiries and if your credit is good to excellent it will not make any difference.
I agree, because an inquiry when you are serious about buying, will have no effect on the deal.
They’ll get you for a repair when you bring it in for an oil change. They’ll get that $1500 back plus some.😂
I pissed off a car dealer today by telling them I was going to compare their prices with competitive offers from other dealers.
Thats funny!
I did the same thing, went to a couple dealership to see where I could get the best price.
The first salesperson I worked with to test drive and check out all the options assumed I was buying from them!
I told him to provide his best price and i would shop it around to see if it actually was!
They were totally piseed off!
When I called back to see if they could match the deal , and they said no!
Told them they just lost one sale and possibly two!
Told the salesperson to tell there manger exactly why they lost 150 000 in vechicle purchases , canadaian dollars
@@robqwertyuipp8750 AS a salesperson, why am I going to waste hours of my time demonstrating a vehicle to you for you to shop my offer?? Of course another dealer is going to beat that offer if they have a similar vehicle and don't have to waste hours of their time test driving and demonstrating with you. If you want to compare offers that's fine, but know the exact vehicle, options, and don't ask for a test drive.
@@uncouver You sir are correct. You take up the original saleperson's time, energy, and knowledge just to give his competitor an easy sale. Did he/she have the same knowledge as your original salesperson? I guess we will never know.
These people would sooner take advice from a Quora post than the advice of an actual professional. Love these people patting themselves on the back for pulling one over on the dealer when the fact of the matter is the sales manager and salesperson probably were so tired of their childish smug behaviour that they just wanted to go home.
@@uncouver most of them are lying 🤥
I know I piss them off. I have bought a few used cars in the last decade. I always go in, talk about monthly payments and loan terms. I can get them to come down a bit in price. Then when they start talking about who to finance through, as in their lenders or running it through my own bank or credit union, I suddenly change my mind and just write a check for the car. The look on their face says it all. 😁
In the back office of the F&I of a NJ dealership, I saw a BOLO notice with Ray and Zach's photo on it...just sayin'.
🤣🤣🤣
I was at a dealership "just looking" and talking it up with a friendly salesman. He told me it was his second week there. I went back the next day to look again at a car I liked. A different salesman worked the numbers, said it was impossible to get close to what I wanted, but would get his "manager" to talk with me. Well, guess who the "manager" was? The new guy. When he looked into the cubicle he had that surprise, "Oh youknowwhat!" look on his face. I laughed at both of them. Don't trust anyone in the industry.
Car dealerships HATE it when you are car shopping. They expect everyone to come in prepared to buy on the spot. I've had a salesman refuse to let me test drive a car because I told him upfront that I was just trying to figure out which car I would be interested in buying, but that I wasn't going to buy today. I've had salesmen ask if I was married and if I needed my wife there. I said no, I'm just looking for now.
How to piss off dealerships in 2023:
Hello there good sir. I see you have a vehicle available. I would like to buy it at MSRP please.
Dealership: YOU DID WHAT TO MY MOTHER?!?!??!!!!!
I would answer the dealer with "everything she asked for"🤪🤪🤪🤪
@@bpisler lmao!
Impulsiveness and doing the math do not go together. Ray has talked more than once about how it's not a good idea just to wander into a dealership on impulse and decide to buy a car.
Most tv ads for buying a car are built to appeal to emotions, not logic.
Doing the math is a logical, level headed activity.
Top 5 ways to be broke all your life:
1. Think that you as a person are defined by the car you drive
2. Lease a car so you can impress your friends with a vehicle that is out of your league
3. Drink the koolaid that you will always have a car payment so might as well live with it
4. Buy a brand new car that depreciates as soon as you drive it off the lot
5. Repeat 1-4 regularly every few years because you think "you deserve it"
If you need to worry about the resale value of a car you're already making mistakes LOL
Never give them your car keys. I did this once prior to a test drive. My wife arrived with my baby boy who needed a diaper change. Diapers were locked in my car. I told the salesman if he did not give me my keys back pronto, I would be punching him in the nose. I was not in any case going to buy his truck.
Assholes like that are what got us to where we are with dealerships.
Yeah that happened to me once before...never again! I know what my trade is worth and go in to it knowing the minimum I'll take.
I would have set the baby on his desk and start taking the diaper off. They would give you the keys I guarantee it.
I've found the best solution to that is to ask them to hold on while I call 911 and report my car stolen, because I asked for my keys 5 minutes ago and you have been unable to return them.
@@gsudman that wouldn't fly
Don't care if i pissed them off when i walked out. Salesman ignored what I told him what I was looking to buy. Guy followed me out, but I hadi nothing more to say
You're right! They hate YAA! As a woman walking into a dealership on her own, I am automatically targeted as easy money for them. Through YAA, Iearned how to negotiate for a great price and interest rate! The finance manager was fuming!
Any dealer will tell you that selling to a women is much more difficult than selling to a man. Women are much more demanding and they are better shoppers than men.
@@deepthinker999 Wow! I always thought men were deemed as more demanding!
@@deepthinker999büllshit
My father was a GM Grand Sales Master, he sold GM cars for over 40 years. I was lucky because he had taught me everything there was to know when it came to buying a new car. My dad passed away a few years back and I was in need of a new car, so armed with all the knowledge I inherited from him I went and bought a new car. At the end of the sale after I had just bought the car the salesman said to me that I was a car salesman's worst nightmare. It was only then did I tell him who my dad was and it turned out that he knew my dad, he laughed and said go figure. He said of all the customers for him to run across that I had to be Buck's son and we both started laughing. My dad might be gone but the knowledge he passed onto me lives on and I have now passed that same knowledge he gave me to his grandson. Knowledge is the very best tool you can have when you walk into a new car showroom. Cheers!
Can I have some of that knowledge 😊
@@radiantgoldensun6438
Well your watching these videos so that's a good start in getting some of that knowledge, just keep going you'll get there.
I always do about 4-6 months of research on a vehicle before I even talk to a dealership. When I go in, I know almost everything about that vehicle. Most sales people have loved that I was so knowledgeable about the vehicle. Some weren't, though, but that's their problem 😂. I do the car deals while my hubby sits back and watches/giggles (my mom was a master at the car deal, and I think most dealerships were glad when she left after buying the car because she made them work and didn't settle for their BS).
GREAT video. Part of the reason I have put off buying a car from a dealership for over 2 years is dreading the process based on past experience. Not to mention "the juice is not worth the squeeze." In my case buying a mini van is not enough pleasure to go through the pain of the buying experience.
1. When a customer goes to the sales tower to speed up the process. 2. Demanding that everything promised is in writing and signed by the manager.
As a salesperson I'm more than happy to deal with an informed customer as they already know what they need, all I have to do is assist with the paperwork, happy days
Uh huh.
😅😅😅😅😅
You are a rare individual.
Good salesmen know that the buyers who’s informed is a serious buyer 👍
I had a salesman tell me that when I bought my last new vehicle. They were offering the vehicle well below sticker because the new model year was out but, you had to use their financing to get the price. I asked how long I would need to keep this loan and was told by the salesman I would need to keep it at least a year. I explained I had just got off the phone with Ford Motor Credit and they told me they held the note on the car and I could pay it off any time with no penalty. After explaining that to the salesman, he said that was true. But, that WAS NOT what he told me. Any time I step a toe on a car lot it is me against them.
Dealers telling customers how to act is a hoot.
Every business tells its customers how to act. As long as the rule isn't inherently unethical or illegal they get to do it. The simple stuff like verifying driver's license, not guaranteeing finance payments before credit check, or not walking into the F&I office without being escorted because other customers' financial information may be visible - that stuff is reasonable.
@@Oxios
Um....that data should not be visible even to another customer. Verifying the license for a test drive is one thing, making it vanish if you don't get the sale is another.
And don't tell people not to price shop, if the only way to get the real price is to sit at your desk. You knew all along what you really want for the car.
@@Oxios I think the OP was referring to dealers wanting compliant customers. You know - pushovers. If you're ok with that, you're probably a car salesman.
I get a new car every two years I make them think I want finance they give me a better figure thinking they can make it up on interest then once they give me the final figure I change my mind and say I will pay outright ir works every time just go too different dealers every time
I love a well informed customer! Makes my job way easier lol
i just hurt mysel laughing on THAT one......................
Waste a salesman's time? 13 years ago I bought a car in Oxnard. I had the price I wanted written on a piece of paper, which was $22,500 dollars, the salesman said no it was a $28,000 car which was complete BS, I think the MSRP was around 25 or 26. I proceeded to walk out the door, because that was an absolutely stupid price. The sales person came after me and said he could work with me. Long story short I had to walk out three times and I wasn't pretending either. I fully intended to walk away and never see that jerk again. Each time he convinced me to stay. The final price ended up being $22,700 but I had to waste literally 8 hours of my life before I drove away. He also tried to screw my me on the financing and put in 7 percent or something, I have 800 credit and always have. I told him I already had an approval at 4 percent. This did not make him happy but magickly he pulled a 3.79 out of his butt. Funny because maybe he could have had a better sale that day but instead he decided to waste both his and my time when he knew damn well he could sell at my price. What a jerk.
I think it pisses them off when you've spent two hours working a deal and then you calmly get up and say, well thanks for your time, I believe I'll go home and think about it for a few days! I don't think they like that. But that is exactly what you should do because it usually brings a better offer to your feet in a few days! My wife gets pissed at me because she says "what if someone else gets the rig before we do"? My response always pisses her off too, "Oh well, I guess it wasn't meant to be"
oh yes. being prepared to walk away is a huge negotiating tactic.
I'm a car salesperson for Karl Auto Group which is the largest Certified Chevrolet dealership in the country. I work for the CDJR location, however. We are one of the more transparent dealerships I have experience with and that's why I choose to work for them. Nearly half our deals a month are cash deals and we don't mind. Our taxes and fees are pretty simple. State Tax. Government Fee for plates/registration calculated from person to person. $180 doc fee. Price of the vehicle is the internet price. There have been times where the internet has our car listed lower than we were aware and we have dropped pricing to the internet price. I appreciate what YAA does for customers because it actually makes my job easier. An informed customer knows what they want and I don't have to explain why a Jeep Grand Cherokee would be a good fit. They are already informed. I don't have to go on 3 or 4 test drives. They walk in, know what they want, drive it, they say this is what I want to pay, and I try to hold the gross on the unit, and then we meet somewhere in the middle.
180 doc fee; I just bought a CX5 last Saturday and doc fee was 999
I think YAA has alot friendly attitude towards the people that work at dealerships then other TH-cam channels.
@@ogog9554 yeah most dealerships have huge doc fees because it's just more money in their pockets. Walk away if ANY dealership ever charges you a "miscellaneous fee", no matter what reason they give for it being there
In Ohio, the Doc fee is limited to $250. I just assume that’ll be added on and take that into account when coming up with the OTD price. I don’t care how they split up the costs, it’s about that OTD
@@dforrest4503 At the end of the day only (2) numbers matter. What the buyer can afford to pay and what the dealer can afford to sell the car for. It is really that simple. When both parties start playing games is when the problems start to happen.
In my brief car sales career. I remember a fellow salesperson said about the buyers who worked for DuPont. "They all have money and they want to hang onto every penny." Translation they were well informed buyers.
I was just at a Subaru dealership today after working with them through email on a price, we sat down and he told me that he couldn’t give me Msrp unless I use their financing. I asked what if I didn’t want to use their financing they wouldn’t sell me the car if I have my own. I said thank you and walked out. Never going to talk to them ever again.
MSRP doesn't pay the dealer any money. MSRP is ridiculously close to the invoice price. That's why they did that. If you guys think MSRP IS $8K-$10K above invoice, you're dead wrong. For most small cars, it's usually between $600-$1100
@@stevornrichards1380 Could be why folks just want to buy a car without a dealer in the middle.
@@stevornrichards1380not true. 😂😂😂
The thing I would do, back when I had excellent credit, was refuse to negotiate based on payments. They always wanted to tell me, "I can get you into this car for X amount a month."
My response was always, "How much is the car? We can worry about payments later." I could do this, because I knew, I could get approved for whatever I wanted. Once they finally told me the price, then I would start negotiations based on that. "What is the lowest you can go? That's too much, I am going to try another dealer." Once they finally got to a price I was comfortable with, we could talk payments based off that price, and the current interest rates.
Unfortunately, the oil price crash of 2015 caught me in a bad situation. Suddenly I was making way less money and couldn't afford the payments that were easy, previously. I am still recovering. Not having very good credit severely hampers my negotiating tactics.
We had a local add newspaper that advertised cars for a dealer that was in Idaho, "were in Washington", They could undercut local Chevy dealers by a couple grand, My uncle and I walked up to a salesman holding one of those ads and the salesman just turned around and left...Made my uncles day!!
Calling sales people out for their lies. I have pissed off my fair share of people working in a car dealership just by telling them that they are lying and backing it up.
My last car is a 22 RAV4 SE that I bought last fall. The salesmen - multiple, at different dealerships - told me that the audio plus package in it has upgraded audio - you would think so given the name, Toyota is really scummy sometimes - but all it offers is a 2" larger infotainment screen and that is it. $1100 for that! I spent months going over cars at home before walking into a dealership and I knew more about each trim line than they did.
Most of them argued with me until they looked it up. I just walked which really pissed them off. I catch a dealership in a single lie, at any point in the process, and I walk and blacklist that dealership. If I can get through the process without walking, I generally feel comfortable with my car, the deal, and the dealership.
Otherwise, why buy it and give liars money? I even warn them in as friendly of a way as I can at the beginning about my policy and I guess they thought I was joking.
Yeah, I had to go to a dealership 170 miles away to finally get what I wanted. The only complaint was the color, an ugly cavalry blue, every time I look at my car it pisses me off. It is so ugly. I would probably still be waiting for that metallic black SE and would have been carless since my 15 year old Hyundai was on its last legs. Never buy a car when you are desperate!
So it was a basically good experience, but that blue is really fugly.
From experience - it pisses off a dealer to have the cops show up after the keys to your trade in "seem to have been misplaced". When you stand there, and start insisting on charges to be filed for car theft, illegal detention and possible kidnapping, they don't seem to think too highly of that. But alas, it doesn't seem to stop them, so it's a fleeting irritant I suppose.
This same thing happened to me about 20 years ago. I backed out of a deal and they couldn't find my keys until I threatened to call the police.
I like the baby diaper story the best.
This has to really cheese off a sales person:
I went with my daughter to purchase a new car at a GM dealership yesterday. I have been helping her with her research about which vehicle she wanted and features she wanted on the vehicle. She planned on making a deal yesterday so we went to the dealership and she had an envelope with $5,000 cash for a down payment and planned on financing the rest. There were 3 Chevy Trax and a row of about 20 Chevy Equinox. We went in to talk to the salesman and after wanting to take a 2022 Trax for a test drive just to be certain we find out that those were already sold before they hit the lot and every one of those new Equinox could not be sold because they were still missing components due to the parts shortage. The salesmen informed us that 60% of the cars on his loaded parking lot could not be sold yet due to them missing components.
We went in ready to purchase a new car with cash in hand and walked out. My daughter will just keep driving her old vehicle then and try to figure out something next year while saving up more cash for a down payment of just purchase one for cash in a couple of years if they ever get around to making complete vehicles again.
Ah yes, the vaunted General Motors. In 2020 I was prepared to pay full MSRP for a Chevy Corvette. Hah, nice try...despite GM repeatedly saying they would not allow dealer gouging the lowest quote I got was 30K over MSRP. Now why would GM allow the dealer to make more on each corvette then they themselves make? Crazy. Needless to say I told them to pound sand. I then wanted a Cadillac CT5-V as a daily driver...setting aside there were never any actual cars to test drive; any car ordered I would pay full price for but the vehicle would be missing certain features due to the chip shortage. When I asked (this was fall 2022) when these parts would come in all they'd say was people who had received their cars TWO YEARS AGO still hadn't received their parts to make their cars whole. Ended up buying a non-GM car from a luxury dealer - no gouging and no missing parts. Pretty sure GM is going to badly botch the complicated transition to EV's and continue to lose market share; you know like they've done for decades now.
Dealers are going the way of dinosaurs... from factory to customers!
That will happen, Ford 🚗 2022, but states-local govts will spread that further as the 2020s go on. By 2032, car lots will be like shopping malls-US shopping plazas. 🛒
If you think that dealing with car dealers is trying, try working with major corporations. Dealers can offer you personalized service when a repair is needed. Good Luck trying to get that from a major corporations located hundreds or thousands of miles away.
Nope. Can’t do it until state franchising laws are abolished. Other than brands which do not have dealerships.
When the salesman is super nice but then the sales manager comes in all grouchy and mean. Playing the good guy, bad guy game.
You guys are a lot of fun to watch and very informative. Way to stand up for the little guy !!!
Pay cash! It takes away all the power and control of the salesmen and finance folks. My last car I purchased two years ago was paid in cash ($30,000). I waited until we had already discussed the purchase price and as we were walking into the finance manager's office on what they assumed was a financed contract. They had a stack of papers waiting for me to sign including all the B.S. charges they were going to tack on. I told the manager, "I won't need those....here is my bank info and wire transfer approval number. My bank has already been contacted and you should have the funds in an hour or so. O.K., if I wait downstairs in the waiting room and have some coffee?" Yeah, that pissed them off.
Going through the sales process and ending the deal with paying all cash.
Some dealers demand you finance with them. They won't take cash or outside financing. I've walked away from a couple dealerships like that after negotiating decent deals.
What REALLY pisses them off is when YOU know what THEY paid for the car, how LONG they've had it, what interest they are paying on it, and what they can "dealer trade" it for (in dollars)! AAAANNND give them 30 minutes to make the deal or leave!!! My last new (truck) I did that and the "sales manager" nearly crapped himself when with 12 minutes to go, I said "You're $12,4XX too high, come on sister, let's go home." and MEANT IT! Nine minutes later I was writing a check for $13,000 less than "sticker" and drove it home. When I bought a Fleetwood 75 4-Door (Caddy) for my Daddy, I did worse. I set the price, Momma chose the color, and I started peeling hundred-dollar bills outta my pocket of my grubby oil-patch work clothes. The OWNER of the dealership had never seen $57,000 in GREEN FOLDING Benjamins before! I got back in my Accord Hatchback and drove home. "No Money Down, No Interest Financing!"
Know what else pisses off car dealers? Wanting fair deals and being unwilling to pay taxed fees which are not real fees at all. Actually wanting kbb trade for your car when they want to give you their little black book value for your car while simultaneously wanting full kbb retail for the car they're selling. And lastly, walking out the door after being there for a couple hours.
Well, think about it, a car dealership is a business, what do businesses need to do to survive? Profit. If we give you kbb value for your car, how are we supposed to profit from it? Now we’re forced to sell over market value to be able to make a profit and now we’re the bad guys again for charging over lol.
When customers would come back to me with the KBB line I'd say something along the lines of, "Well, is KBB offering to buy your vehicle today?"
A car is only worth what someone is willing to pay for it, and often people don't trade in their car because it's in excellent running and driving condition.
@@jonathantorres1330 and yet I always end up with the deal I want. 🤔🤔 Back in the day dealers used to move metal. They'd be fine with making $1k profit on a car and moving 100 cars a month. Now you lazy slobs want to make $10k off of every car and only move 10 a month. Guys like you are why dealerships will be a thing of the past soon.
@@uncouver yeah and that's the dumbest line in the book. I will look back at you and say "is kbb buying your car today?". Your BS might work on idiots but people like me always get a deal and guess what? I have money and buy lots of cars so if you want to make good deals I'll give you more than just one. You want to be a slime ball and I'll give my business to someone else.
@@ChuckTownRC51 maybe thats cause some dealerships are even lucky to get 10 cars in a month these days buddy. Explain how making more money with less cars makes us lazy as if we have a choice of how many cars manufacturers send us
I'm a retired police officer. I can tell you there was a car dealer in my beat that would deliver cars before getting loan approval. When the loan was rejected, the dealer would call the customer and tell him to bring the car back and sometimes the customer would tell the dealer to get bent. The dealer would then call the police and try to report the car stolen. We constantly tell them it was a civil matter and they had to handle it but they kept doing it until someone bought the dealer and the calls would stop.
That's just plain dumb. Here let me wrap up a deal that we don't know will happen. Simple bad business practice. Police aren't the repo folks lol.
Buying a car online and having to pick it up at a dealership. They tried everything to get money out of me but, I paid for it online, Transfer fees, plates everything. They did make me sit there and wait for six hours but, I didn't care. I got the car I wanted at the price they advertised on TV.
So I've watched your videos and a couple of months ago, I went into a dealer with some of the notes I took when watching the videos. To make a long story short, one of the items mentioned in your video to make sure you don't pay certain fees on the price of the car and, when I addressed this to the salesman, he explained to me that that was already factored in with the price of the car. I felt like I had no leg to stand on,I didn't know how to debate or reason with the salesman so what should I have said, "Uh yea Mr. salesman, you're wrong because I watched a TH-cam video in which I found out I don't have to pay this fee" It would have been my word against his.
Anyway I would love to see a video in which not only do you explain what fees we as consumers need to avaid but also, how do we debate the salesman when he or she tries to justify these fees? I can go in with a bunch of notes, but if I can't stand my ground with eveidence, and be confident in my resonse then the car salesman will always win. Being informed isn't enough, tackling the variables that come along with it is what I would like to know.
Thanks
I’m curious. While you(pops) were working in the car industry all those years, were you one of those people that you are teaching the viewers to avoid and/or be prepared to deal with? It’s totally awesome content that you guys are putting out here. What made you change your ways? Love the channel.
I would imagine he had to "play the game" as, even though he was a manager, he was still an EMPLOYEE of the dealership. Their checkbook, their rules.
Crickets....
In Tysons Corner, MD the local Audi dealer advertises different prices for financing and cash. For example, one vehicle is priced at $40,950 for a finance buyer and at $41,745 for a cash buyer. Financing is offered at 3.99 percent.
A good way to annoy this Audi dealer is to buy at the finance price and pay the loan off immediately. The buyer will save $795 on the price while costing about $100 in interest.
This will greatly annoy the dealer F&I character as he or she will be charged back from the finance company for most of the sales commission on the loan the F&I manager thought he or she had scored off the sale.
Is there anything better at a car dealer than annoying that smarmy F&I manager?
Number two was the best one. I sold cars for a year and when a person came in with “excellent credit “ and they were in the 5-600 range, I would lose the sale. What’s worse is that they were a sale for sure. I lost 20-30 sales in a year because of this reason. I love these videos because of what I saw every time I worked for the dealership.
The banks won though. Avoided another likely repossession
What makes me madd is to hell with your credit score here in Lousyana........I have a score of 820 and no car company will offer me a lower interest rate here.....WTF
I checked Ok credit box and it is the same interest as excellent credit......Dealers and manufacturers are offering no deals or discounts at all; except a measly $500
if you lease again; are a veteran; or a recent graduatle; nothing i qualify for.....I am beginning to hate cars....and factor in their poor build quality these days.....
outrageous insurance increases every year.......I may just get a motor scooter....and they cost thousands now......everything is overpriced these days.
No matter how many jobs I work; no matter how much I save; I just keep sinking because inflation outpaces my ability to earn enough to pay the new, higher prices.
Cars be damned!!!!!
Thank you YAA for the educational and informative videos. All though not in the market today, with my aging fleet (2 haha) of vehicles, I want to be prepared when I do shop for a vehicle and you all have been an outstanding resource.
After watching a few videos they seem to be redundant.
The bottom line is how much the vehicle cost in total and how much it would cost if I trade my car in.
While everything else may be interesting to know, I'm not going to the car dealership to play a game of witts.
For example I went into look at a car and a guy wanted to take money off my trade because it was going to need a new timing belt in 10,000 miles. I knew immediately the guy was an idiot or he thought I was and left for two reasons.
I wasn't going to pay for something that needed to be replaced in 10,000 miles but most of all because the car didn't have a timing belt it had a timing chain which didn't need to be replaced for 50,000 miles.
This tactic of his told me that the guy had no credibility and he was looking at everyone as a sucker. It also told me that the dealership was unreliable because it hired him.
So you are right that the bottom line is what's the out the door price. But I don't really care what the salesman likes, doesn't like, where they make their money, how to play the game, or almost anything else.
If you've got a good out the door price you buy and if you don't, you walk away.
Had the same issue at West Kendall Toyota, had tied 1 credit and wanted to lease a $34,000 Toyota Camry TRD. They were asking for $700 a month, even after markup and the total out the door price, at a residual of $19K, and giving $3K down, I was over paying by $7K, they kept pressuring me to finance the car for 6-8 years. They ultimately refused to sell the car to me, I didn’t ask for discounts, I just did the math with them and they couldn’t explain why I had to pay so much more over the residual value.
Tier*
You must do your homework . Research the car you want , what the outprice estimate is.
Talk to bank and find out what they will do. Know what you can afford and stick with that.
Know you rights. Know you can walk away if the dealership does not meet your needs and bottom line price.
Shop around, don’t take the first thing. You might get a better deal if your patient
To beat around the finance issue, just get approved elsewhere before you even set foot on the lot. This way you're not risking having to deal with some random bank, or getting a high interest rate. They prey on people who don't do their homework beforehand. I always go in with financing in hand. I may not use my financing every time, but I have it as a backup and usually it's based on my criteria (payment, loan term in months, etc). So I have a boundary I have set, now I just need to find a car that falls within that range (although I always pay the taxes separately with a check though, I don't finance it with the loan so the loan I have is for the car only; I'll pay the tax/fees out of pocket). But if you do this, then you can either tell them you have your own financing (when you get to the barginaing table or finance managers office). I wouldn't tell them up front though. I avoid the question usually.
Yep. Going to the dealer these days should just be to sign, and drive. Period. Get everything ironed out before you go. I mean everything. Go to another car lot before you are ready to buy and do the test driving of that vehicle if you haven't driven that model before. That way you know if that is what you want. Get your financing, have a down payment in mind and make your deal online and through email. Every facet of the process should be separate entities, i.e, car trade value, car price...and should be negotiated separately.
In all seriousness, there are things a customer can do that can annoy sales staff enough to hurt their deals. I worked at a dealer for 2 or 3 years, although not a pure commission shop. Being rude or accusatory (when not deserved, ive dealt with scumbag salespeople too) in general tops the list. I would pull rope immediately, and it only ever seemed to come from frugal online shoppers who were already being quoted at well below invoice. The consequences were real, if i didn't care to see someone again I sure as hell wasnt going to be following up with finance to make sure it went well or that the "right" aftermarket products were offered in the right way. Think of it like the smiley/frowny face cops write on the back of tickets.
I loved informed shoppers, wasnt offended by people pushing for discounts and didn't hold credit issue emotions against people though. Literally nobody read the deal sheets accurately or knew the whole deal with finance/credit unless they were former sales staff or current finance pros. Its an opaque and highly stressful thing for anyone else, deserving of max empathy.
I watched a lot of your videos.
Last Nov I found myself the position of buying a car.
I walked in to the dealership with a car in mind.
I told the salesman what car I wanted. I told him what my credit karma number was and what my bank quoted me for a percentage.
I asked him for his best out the door price and I told him I did not want anything extra added on and I would walk if he added anything.
I agreed to a credit check and gap coverage.
He came back with a price that was above what I was willing to pay.
I told him this was not acceptable and If he could go lower id wait and if not I thank you for your time. He asked what my number was and I told him I researched the car and a fair price and he needed to make his offer with that in mind.
He came back with an offer that had a lower percentage than my bank offered with a price that I liked. Nothing extra on the bill just the car tax title reg paperwork and gap.
I never lied to him. I put all my cards (except the price I was willing to pay)up front and I gave him the information he needed to make me an honest offer.
Absolutely be ready to walk out. I have done that. Was told that there is $3000 of every sticker price on the lot of this corporate dealer. So, my wife and I started talking about this nice Cadillac. We took it for a drive. It was nice. Had all the options we wanted and was AWD. When we got back and started to talk price, I brought up the $3000 off. He said oh, not that one. It just got on the lot. I got up, said thank you for your time. As we walked outside, and the sales manager followed us and tried to get us to come back in and talk about it. I said nope. You had your chance. Later. Just saying. There is never just one of what you're looking for. Sure enough we found what we were looking for the next day. At another dealer of course. Patience can save you bundles. Seriously, if something is in question, just walk out.
There’s a reason no one looks forward to going to car dealerships.
Actually many of us have no problem working a car dealer. We know what we are doing. Knowledge is key.
The last time I purchased a new car was 1986 . Obviously I hated the experience. Been buying used and going to independent garages for service. That’s how you change the dealership industry.
Same here. My last new car was 1987.
Lmao, I irked a salesman at Oakland, CA when I asked him the ring gear size on a 2017 Tundra. I know the answer but he didn’t. I need to tow with it, I expressed that concern before hand. He didnt know the gas tank size, either. I did. That made me not a fun customer that went with Ford.
Three things that come to my mind almost immediately are: 1) knowing what your trade is really worth - and by that I mean having written offers by other dealers that have seen the car and spent time looking at it. 2) having dealers compete against each other on the same exact model, trim and optioned vehicle - this doesn't happen these days as inventory is either low or non-existent, but a few years ago you could arrange for a very good deal where dealers knew it was truly apples to apples. and 3) arrange for a manufacturing buying program ahead of time and know the program very well. I've bought several Ford vehicles with X-Plan - and while that wasn't _the best_ buying programs it eliminates all but $99 worth of "fees" - and puts the price of the vehicle at a specific percentage over cost including options - it also uncovers holdback, advertising allowances, and all manufacturer to dealer and buyer money. In some cases you may have to join a "club" to get "plan" pricing but in the case of Ford you can join the Mustang Club of America, you don't have to buy a Mustang.
A lot of people don't know this, but owning at least 100 shares of Ford stock for at least 6 months qualifies you for X-plan pricing. It's a very practical way to qualify, especially right now with F selling below $15 per share.
We drive them to over 250k miles, so if we trade and not just sell outright, it's worth bupkis.
Usually sell them when folks are "refund rich" after they did their taxes :)
This ended in June of 2022
When I demand top dollar for my low mileage mint condition trade and won't deal over the phone with photos and a promise to pay them if my vehicle is not in the condition I say.
Drive the car to a parking lot and start doing donuts.....tell the the salesman who rode with you to agree with the price you will pay and then you will stop doing donuts. Then, when you get back to the dealership, tell the salesman you don't want the car because the last driver probably beat the s**t out of the car. Will that piss off the salesman???
I want to see the "Buy Rate"
Bingo! Not knowing the buy rate is an assured bad deal.
Along the lines of the 2nd item mentioned, I praise anyone who waste time for car salesmen. Most car salesmen are like vultures over a dead carcass. They are super pushy and looking to screw over people. Turn the tables and waste their time all day.
As a former car salesman I can think of many things. I had a fellow seasoned salesman used to call his customers “Liars until they are buyers.”
Many of my former customers would go shopping elsewhere and swear they could buy the same car at the other dealership for “thousands of dollars less”. Where they were actually comparing the base model at the competing dealership and looking at the top limited model trim level at my dealership. (Trim levels and options are confusing!)
People also thought I made $10,000 to $15,000 profit per sale. (35 years ago I averaged $150 to $225 per sale on cars listed at $20,000.
Perhaps you would do salesman and customers a service if you would explain how a salesman is paid.
I made 15% of “gross”. Meaning I was paid 15% of profit, minus pack. So, if a car’s MSRP was $20,000, invoice was about $18,200, pack (dealer’s cut for advertising, general operating cost, office staff, etc) averaged $300, so $18,200 plus $300 = $18,500 or $1,500 gross.
Let’s say a customer’s trade in would be $4,500, we would take $500 from the gross and show them on paper we were giving them “$5,000” for their trade. If they accepted the $15,000 difference, I’d make $150! (And the dealer would get $300 for pack and the remaining $850 or a total of $1,150)
A lot of work for $150! This is why I quit. Especially since my biggest competing salesman was the dealer (owner) himself who appraised our car deals and his own deals. I celebrated when a customer had no trade!
Liars until buyers?? It's the salesman who are liars and remember you are not the only car dealer in town.
@@elliottjameson5405 I couldn’t agree with you more. I wasn’t a liar, I guess that is why I didn’t survive as a car salesman. I had a great following and treated my customers as if I was selling a car to my mom. The dealer and co-workers were cut throat. It wasn’t for me.
@@EdBrumley I understand. I don't blame you.. I have a car dealership 15 minutes from my house a Honda dealership. I found the exact same car in another state 4 hours away and saved 6 yes 6 thousand DOLLARS. The local dealer didn't believe me and said if you can get it for that price I'll buy 10. I said follow me tomorrow and you can. I drove four hours and saved 6 thousand dollars on the same car. Sticker Price was 35 K they wanted 32500 plus plus I got it for 28500 out the door.
i just always ask for the invoice price. forget the MSRP. if not i walk away period.
A good friend of mine was a finance director for a Toyota dealership for 30 years! He told me all the secrets to buying a new vehicle. So when I go to buy a new vehicle, half of the time I’m pissing them off, the other half of the time they’re actually impressed with me.
What are the secrets? I’m looking to buy new because the used vehicles are almost close to the same price as new. I’m still waiting though cause buying over MSRP seems crazy to me
@@borrego530
Sorry it’s taken me so long to reply to you, I’ve been trying to tell you what I know without going into a long story…
First off, this is a really good channel and their advice is excellent but here’s some of what I know…
1) Know what your credit score is, especially if it’s good because you can get a better interest rates. If they see that you don’t know, they will rip you off! I know from personal experience, luckily I was able to get out of that bad deal, this was approximately 25 years ago.
2) Let them know in so many words that you have options, it takes away some of the grip the dealer has with you.
3) If you’re planning on trading your current vehicle, don’t tell them you’re going to trade because they’ll make it look like you’re getting a better deal but really, they’re ripping you off. I wish I could elaborate more on this but it’s all a numbers game at that point.
I don’t know if this helps any but I would definitely refer to the videos this channel puts out because their advice is really good.
I wish you the best on your new vehicle purchase.
At some point we have to separate the dealer and the banks, and the dealer from the factory. Why can’t I put down a sizable down payment and order direct from the factory without the dealer middle man. Drop the car at my house and take payment from the bank of my choice. There must be a better business model than this one that everyone hates.
I have purchased over 70 cars over the years, and yes, I have learned some lessons the hard way. In my experience, I have found the small town dealerships much more honest and easier to work with. The sales manager at the dealership where we recently ordered a new Jeep Grand Cherokee said, at a small town dealership,they rely on customers coming back. He said they couldn't afford to mark up vehicles well over sticker and have them return a couple years later to trade up, and realize how much they had lost from purchase to trade.
We were treated exceptionally well. We did the entire process with the same person, and no running back and forth to the sales manager games. No add ONS and fees.
My humble advice is next time you purchase a vehicle, ask around, and give a small town dealer an opportunity to earn your business. You may be pleasantly surprised.
I have purchased two new vehicles in the past four years from small town dealers, and couldn't be happier. And I always work with multiple dealers before making the purchase.
Thanks for the channel. I enjoy the content and the comments. I always learn something new.
I don't mean to say that you are incorrect. My small town used to have a Ford, Chevy, Chrysler, and Jeep dealership. I bought locally and was unhappy on many levels. People would go out of town because they could literally get a vehicle for 20 to 30 percent cheaper. Now all of those dealerships have closed. I now have to travel 30 to 100 miles to buy a new vehicle. Then if you have warranty issues you have to deal with a business far away from your home. In the 1980s and 90s, a lot of those dealerships were bought by larger dealerships. They weren't mom-and-pop operations.
I have another deal at another dealer and say, I have to leave because you are not competitive with other offers I have already. I have done this a number of times, when I purchase a car/truck.
I have about 17 deals emailed to me and have been hung up on at least 4 times. I haven't been to a dealership to speak with anyone, Yet. Most of them get semi nasty with me when I say I do not live near them and want the OTD before making the trip. Being informed (CYA) and female throws them off their typical game. They dislike when I ask why the recalls weren't done even though they certified the vehicle, what is the purpose of protective paint glaze on a 10 year old vehicle, scratch the etching VIN off, I don't live in the area - car wash for life isn't a bonus(especially when it is rolled into the price), I need to pay an extra $2000 because I don't have a trade. I've been told the price isn't negotiable! Wish I never had that car accident and wasn't able to work. This is a nightmare
Do not ask for OTD before meeting dealer in person.. You're going to get the cold shoulder every time.
@@uncouver I am in BFE with the cows. Most of the vehicles worth looking at, are at least 2 hours away. The prices are much higher around this area because supply isn't plentiful. Any suggestions besides getting a ride?
@@robinstone305 buy something cheap and local to get you by until supply stabilizes. I know it's maybe not the answer you want to hear but this is probably going to be the best solution
Alternatively, get recommendations from friends/family. Try to connect with someone in the business in your closest metro. Explain your situation and just be honest with the salesperson. Keep it brief, have an idea of the model you'd like, and ask them if they have any incoming or instock units that would suit your needs.
If there's one that you like, id ask him what the deposit situation is if he can email a deposit agreement so that you can secure the vehicle and sort out the details in the coming days. Get it in writing that keeping the deposit will be contingent on structuring a deal with terms that you're okay with, and a test drive and viewing of the car.
That commitment of leaving the deposit is important. It tells the dealer you're serious and that you have every intention of purchasing the vehicle if the terms are agreeable to you.
After you've left the deposit let the salesman know that it isn't practical for you to come in person but you'd like to know any additional fees or admin costs over the MSRP and how that will affect the monthly payment. This tells the dealer that you already have done the math and know what the payment should be, but need to know if there's any fees over and above MSRP.
A few hundred dollars in administration costs are to be expected, but if they mention any "protection packages" or "x value packages" that are not factory options, tell them you are not interested. These have dubious value and are pure profit for the dealer.
If the terms and conditions presented to you are agreeable, arrange a day to both view and test drive the car and take delivery. Do not tell him you will compare his price to other dealers. THIS IS THE BIGGEST MISTAKE YOU CAN MAKE. do the back and forth and maybe squeeze them a little on the price "X is good, but X would be better for me" remember, he has your money and commitment if he can make the terms agreeable to you
Make it clear that you don't want to see anything added to the deal upon arrival. Book delivery FIRST THING IN THE MORNING. Test drive and view car, bring all necessary documents, etc. If anything that wasn't previously discussed is added just politely remind them that it wasn't discussed.
This is how you turn 10 frustrating afternoons at various dealerships into a quick 1-2 hour transaction .
@@uncouver I appreciate all your insight. I have been trying to find some retiree that no longer needs their vehicle to hold me over until I can get back to FTL. My friends are on the lookout for a great deal. I shall be very careful of my wording, listening to any slang(fluff) - I usually deal with a fleet manager and not someone in used sales. Unfortunately it has been a while and this is only my 11th vehicle purchase, I feel a bit rusty. Wanna go shopping?
As a car salesperson at a dealership really the only things in here that bother us is when customers lie about credit or don’t understand the math of financing. But honestly those don’t bother us too bad either. Like it’s not hard to explain math or to show them their credit report with the news of, we need to look at a cheaper option to fit the budget you gave me.
Yeah, but you still want them in a car cheaper car and still try to squeeze all your mark ups for profits right? 😂
@@ryaj2356 Not really. I’ll make a penny on a deal all day to help someone buy a reliable car that needs one.
I have an inverse one (or a few) for you things dealers/salesman do that piss off customers… lie!, act like you’re a shitty parent for not buying a new car when you’re looking at a used car, holding on to your keys and refusing to return them to you. Act like you’re an idiot for wanting to trade in your pos car when you specifically told the salesman that you didn’t really want to trade it in but he insisted on valuing it anyways.