Wish you'd talked about destination/delivery fees processing/doc fees when buying a used car. Although as I'm typing this... I realize you probably have a seperate video on that.
I bought a high-performance car (Charger Hellcat) and the dealer recommended the tire and wheel protection for $700. I took the contract and within the first 3 months I got 2 free tires due to unrepairable sidewall punctures. The tires going for almost $400 each plus mounting and balancing, I am probably one of the few who came out ahead of the game. The main concern would be a wheel replacement which could be $600-700.
I actually had a salesman charge me a $1000 deposit to test drive a used Camaro but would wave it IF MY HUSBAND came in to test drive it. Yes, I paid it and documented EVERYTHING because they offered a cheaper price IF MY HUSBAND came in to buy it. Yes I filed a suit against them and we ended up settling out of court.
@@Threedog1963 No, they gave me the deposit back. I filed suit against them for discrimination. There was a lot more to the situation, I just outlined the gist of it. It was actually much worse. I don’t get offended easily and am definitely not a feminist and I had never sued anyone before or have since. It was a very bad situation on the part of the salesman and dealership.
That's funny to me. When a woman comes on the lot I am happy because it's usually women making this sort of decision. If a couple comes on the lot I talk to the woman unless they make it clear she's not in charge. And, invariably, men tell me "Well, I gotta ask the wife/girlfriend" before they write the check.
@@scottysgarage4393 I was in my early 40’s at the time and yes, my husband always refers to me. I grew up with a hunting rifle in one hand and a wrench or hammer in the other. I used to help work on, paint and build cars and build houses and hunt from age 4. I was taught how to negotiate but my husband grew up as a city boy and left most auto buying up to me. That’s why I “played” their stupid games. They had no clue who they were dealing with. 🤣
I once had a dealer ask for my drivers license to take the car for a test drive. I went for the test drive and decided against the car. Just didn’t feel right for me. The salesman wouldn’t return my drivers license. Felt like I was being held hostage. I took out my cell phone and told him if I didn’t get my license back in 3 minutes I would call the police. I got my license back. Hate the games.
My dealership requires us to scan your ID and make a print of it for our files, but we give the ID back right after we scan it. Its also done right in front of you so there's no bs going on
You should see what they have to deal with, I worked once at a car dealership this lady came in 6 months after buying a car saying she was promised a full tank of gas. My boss told me to go fill the car up and don't make a scene.
I would have made her sign a document acknowledging that she got her fill up. Also in the document that there are no free oil changes. @@slick_anonymous1126
I had a car dealer tell me a fair, honest price, and then when I showed up to sign and leave they marked up the price 7k. I was held hostage for 2 hours, ended up walking, then was called by the manufacturer to see how it went and I told them terrible. They called me back and told me to come get it for the first agreed price but by then my wife had already found a better looking one for $1k cheaper. Being scum doesn't always pay off
I was hit, T-boned by a Duelly raised pickup truck who never put his foot on the brakes and after slamming into my passenger side lifting the car and pushing it into on coming traffic he drove down the side of my car and stopped for a second and drove off only leaving his license plate. I got injured pretty bad, spinal injury. Forced me to eventually quit working and file medical bankruptcy and file for disability which after a 6.5 year fight finally won. I had money in the bank, enough to buy a Chevy Malibu cash or a KIA or Hyundai that I was looking at, I was considering maybe a Chevy Impala too and would only have to finance maybe $3,000.00 now I know from working in banking and doing both personal loans and car loans and home equity loans, a person must first give written permission for you to run a credit check and I went in to Chevy to see about test driving the two candidates I was thinking about buying, I was asked for my license which was pretty normal to make copy of and I think My SS# WHICH I ASKED WHY? GOT TOLD SOME ANSWER THAT JUST DIDN'T MAKE MUCH SENSE. The sales guy disappeared then came back after a short while with another guy behind him who didn't say anything but stood behind him, I got told they would call me when I could come back to test drive the cars as they needed appointments now because of something and a available salesman would contact me. I never got any phone call, I think they illegally ran a credit check found the medical bankruptcy and blew me off, of course not knowing or asking how I wanted to pay for or finance the car. Both KIA AND HYUNDAI DIDN'T follow up with one of the car colors I said I wanted in a certain model so not one of these places or their salesman sold a car or made any money when I could have bought any one of the 3 out of 4 totally cash.
We had a similar experience buying a new vehicle that had some typhoon damage. Salesman initially said all the damage would be fixed by them or they would discount for the cost of getting it fixed but when we got closer to making a deal he reneged and said he'd never said that (I had been taking notes). Then he said that he was wrong that he couldn't offer the lower price bc his manager wouldn't let him. We walked. Then he called back and said he got the lower price approved and set a date and time for us to come in. He blew us off as he was trying to make a sale to a different customer. We decided to leave so he chased after us and said that he couldn't bring it down to the price he said on the phone but could go $500 higher. We said "No" and left. He called again to tell us someone else was showing interest in the car and we better snatch it up. We told him good luck selling it to the other person. Then we found a better trim version of the vehicle with less damage for a lower price than he was trying to sell. That salesman didn't try to add anything on, immediately said "There's a $2k discount for all vehicles that were damaged by the typhoon" didn't say "I need to talk to my manager". Decent APR on that one (only vehicle we ever financed). They did not jerk us around. Other salesman called back again to say car was still available and we told him to pound sand and that we'd already bought a better vehicle.
And this is exactly what I was experiencing this past June. My brothers daughter, my niece, needed a car because she just graduated from high school and was going to college. Anyway, we hit this off the wall dealership not far from his house and looked at what was a nice looking car. The first thing the salesman wanted was that credit app. Now my brother doesn’t know how to deal with salesman, that’s why I went with them. I told the salesman that before we do anything, I want to test drive that car and I wanted the out the door on the road price of that car before any mention of money or financing. So he agreed. The car tested out great. The price was higher than advertised and I asked him why. He showed me the write up and said that there was this charge and that fee and so on. I said, I don’t have to pay for any of those by law. He said, you do here. I said no I don’t. So I told my brother and niece, let’s go and walked right out that door. Went to a Ford dealership in Timonium and got a car just like the one we looked at at a cheaper price. And that’s how you deal with crooks and scoundrels.
"needed a car because she just graduated from high school and was going to college" this is why people get fucked on cars. needed a car. ahahahahha. you're a laydown
Learned this after my second fuck up buying a car seems I didn't learn from the first one both times the transmission went out after the second time in started learning about reading codes and thing my problem was buying what I liked regardless of the problems it may have now I am looking at prices and wondering if they want it gone or they wants what they can get out of it before it breaks so obd scanning from here on out complete checks of the vehicle no exceptions everything is to be inspected codes are to be scanned by me instead of them so they don't clear and tell me they fix when they just cleared and it pops.up five minute after leaving with it and whatever problem happening under the hood are be looked for won't be making these mistakes a again ever getting a those transmissions fixed was quite costly our wallets didn't appreciate the unconsensual fingering they got because we were not been keen minded on vehicles
I haven’t bought a car in 16 years. The dealership that posted up with the reconditioning fee, I literally said “No. No. The advertised price is the price. This is a racket.” And I walked out. I appreciate hearing I did the right thing!
Went to a dealership this weekend to look around. Got VIN numbers and texted the sales rep a request for OTD prices. She hit me with that reconditioning fee and a $2995 certification fee. I told her thanks but no thanks. She proceeded to text a nice paragraph explanation which I ignored. Thanks for the video!
Got hit with $2995 certification fee. Asked for a breakdown of what was checked. They could not answer. I walked. They listed the car for $18,995 and after tax and their BS fees the price was $29,000. 🤡
I just got approved for a 5.5% rate at my credit union. I went in Avis Car Sales and wanted to drive a car. When they tried to get me to fill out an application and I mentioned I had already been approved at my credit union. They then told me that Avis no longer took outside financing. I literally said "You mean I can't bring you a cashier's check for the total amount and walk away with the car?" Their answer was "no, just can't do it." So, I got up, turned around, walked out.
I wish car rates were back to 2019 😢... That's when I got my car, 2.25% I want a new car but I know current rates will be over 5... Even with my credit union
Yeah, they did that to my best friend when he was still recovering from a wreck that left him with TBI and he needed a new vehicle. They got his application and didn't even have any vehicles remotely like what he wanted to see-- they lied and said they did. And they did a hard check so it lowered his credit score.
I would add that it also eliminates the possibility of any price negotiation. " oh I'm sorry, we already processed your application for the agreed on amount". NO! you haven't agreed on anything.
1983 - 22 years old, green written all over walking into a car dealership with that nervous schoolboy look that tells a shyster "grab em by the short and curlies - he'll never see it coming". Most of us learned the hard way...
My dad was in the business and in other aspects of automotive. He taught me a few things when it comes to buying a car from a dealer. Such as if the price is way out of line and the sales person tells you "It's a good deal", my father's reply is " Yes it's a great deal- for you not me". that always stuck with me.
That happened to me! Kia of Pt. Charlotte (FL) INSISTED I fill out a finance application to drive a new Sportage. It was the only Sportage in the area equipped like I wanted. After arguing, I reluctantly did it. I did not buy the car. A few weeks later, I had identity theft incidence and reported it to police. LISTEN TO THIS ADVICE!
Worked. In and managed big box new car dealerships for 34 years before retiring. This video is spot on. In fact looked like a sales training video for new salesman. Buyer beware. Good job protecting the public.
I’ve bought and sold a few cars. I’ve never heard reconditioning fees . Without seeing this video I’d walk out of dealership if they even asked me for that. Thats a real thing? Is it common?
You managed a big box store and find extended warranties to be a bad thing. I was a corporate trainer and my training video was about not being a salesperson but being honest and quite frankly my home store in a small town in NC became the biggest dealership in the state. I can't tell you how many customers have been thrilled with a Toyota certified extended warranty.
Not just car buying, basic negotiating skills in general. Getting over the "lets be polite to the salesman" crap. They will take advantage of you in any way they can. I buy cars, trailers bikes, and such, its helped me immensely. Most fun i had was negotiating a deal on an enclosed trailer that i bought. She was sharp, but so was I.
@rodx5571 You can be nice to people without getting ripped off. This year I had 2 bad experience with car dealers. The 1st was a used lot and they wanted way too much. The other was a brand dealership that scams people with cars that aren't there. The 1st time I spent more time trying to actually negotiate with the owners. They were rude and didn't listen. I didn't curse, I didn't yell, I didn't resort to any name calling. (Even though they probably deserved it.) In the case of the later, the guy I spoke to their was just a young sales guy. I don't blame him for the bad policies of the company. Anyway, being nice doesn't have to be weak. I stood my ground in that 1st situation at the used lot and refused to buy it. Not cause I couldn't afford it, nut it because I knew the KBB value and didn't want to pay more. Don't confuse being mean with being strong. Don't confuse being assertive with being aggressive.
The average consumer in most markets can't afford a Tesla. Sorry but if you can spend upwards of a 100,000 car that will cost 10k to 15k for batteries in 10 years good for you. The vehicle will also be outdated technology by 10 then. I buy new or slightly used and drive until dead. And I mean totally unrepairable. Last car 27 years old still looked and drove like new except a little paint issue. Heater switch went bad, caught leaves on fire in the duct work, burned to ground. My current car works perfectly fine some parking lot dings but is 22 years old. If possible will be driving 20 years from now. I can do a total rebuild of everything for way less than that Tesla. I refuse to buy a box of technology just because I can.
@@rodx5571Just don't play their games. Guess what, I won't deal with all the finance add ons, I won't even let them play games. I go in, they come back with a price. I go back with my price. They have one shot to get a reasonable price between their initial price and mine. Don't try and sell me on payments. Must watch your words close. On one deal I walked away from this was years ago. I said no 5 year loan. I wanted 4 years. So they called called me back and said they were meeting my price. Drove 30 miles back. The price was 999.99 more. They told it's around the price 1,000 less. So they verbally rounded 999.99 down to 000.00. Yet the payments were just about what I calculated at the current rate. So what happened? Dealer said they played with interest. That didn't add up. I scoured the paper work so much BS on the document. What they did was change the terms to 4.5 years. Caught you. They came back with you said you did not want a 5 year loan. 5 and 4 was standard at the time. I said game over and walked out. They lost the sale.
@@vince8436 1. The lower end Tesla is around $30k. The average consumer can afford a Tesla if they can afford a new car at all. As an added bonus, you don’t have to haggle at a dealership. 2. “In 10 years” is a fool’s argument. Almost no one keeps a car that long and at that age a fender bender will total your car. Good luck getting insurance for a salvage title. 3. Your 22 year old car is far more likely to catch fire than any other type of car on the road 4. As you trend toward buying new cars, they will all be so tech dependent that they will be crappy Teslas anyway. Haters gonna hate!
My favorite purchase of a new vehicle was when I bought a truck way back in 1991. I drove the Ranger and liked it. They drove my old car and agreed to give me a decent price on trade (way more than I could have sold it for) and we were down to the price, hadn't talked about financing at all...he hadn't asked and I didn't bring it up. I opened my checkbook, wrote their name, signed it, and said, okay, what are we going to write in amount. He said a number, think it was 9500, I said, 8500, he said 9300 and I closed the check book, grabbed my keys and left. He called a couple days later and said how about 8700. I said to fill it with gas and that this was my first actual new car so I want to drive it off the showroom floor (so they detailed it even though it only had like 9 miles on it) and I went and got it on a Saturday.
I had to buy a car in a hurry after having one written off. I was recommended a Subaru by a satisfied friend. When I went to the West Yorkshire UK dealer the salesman gave me the keys to his car and said “see you when you get back” when we returned we asked how soon we could get one he told me fairly soon, but how about he knocks a couple of thousand pounds off the one we had driven, so we did. Had it in a couple of days and still got it five years later with ZERO problems. Best buying experience ever, thanks Matthew.
I tried leaving a dealership once because their math wasn’t adding up at all on a vehicle. I told them I wanted to think about it. The payments were way too high on the vehicle. That’s when the insults started. They finally threw my keys back at me and told me good luck. The absolute worse dealership I’ve ever been too. They spent the next week texting me that they will give me the vehicle for the payments I wanted. I just blocked them and kept the one I had
Dealers are scammers. They get pissed off when victims don't co-operate, just like any other scammer does. These sub-humans are evil. I am not exaggerating in any way.
@@Freshprankstv1 Depends on the car and how much you drive- but 20k for a car with 127 on car that wasn't a truck, not so sure. I don't know all that much about Subarus.
A few months ago I went with my dad to trade a car at a dealership he had been looking at. I always love doing this, he was a car salesman for almost 20 years, so it's fun to watch the cars salesman charisma shine. During the process the saleswoman we were talking to, decided to pull out this $1,000 insurance thing on us. She said "this is a legal thing, all of the cars we sale have to have it, it's not a choice" and my dad said "ok, give me my keys back" the look on her face dropped. He went off on her about that's completely false, possibly illegal and he they don't remove it, he wants his keys back now so we can leave. She gets all apologetic but still says "I'll go ask my manager about it, I'll be right back". She came back apologizing and said they would not only remove the fee, but include the insurance for free. Always nice to watch scammers squirm lol.
That unfortunately a common scam! I'm glad your dad was in the business. It saved many nightmares down the road. Don't buy from crooked dealerships like this!
When my wife and I bought our first new car in 1998 we saw a newspaper ad for an incredibly cheap Subaru Legacy Wagon. The dealer showed us the car (manual windows, manual transmission, a complete stripper.) They said “nobody buys this, come look at this other one.” We said no thanks, we’ll take the cheap one. They actually refused to sell it to us, said it was their only one and they needed it for the ad. Basically saying it was a “Floor Model.” We pushed hard claiming false advertising and they finally agreed to sell it to us. We refused all options like undercoating etc and then the look on their faces when we didn’t finance it. We drove that car for 20 years.
My husband and I did the same exact thing with a base model Dodge Caravan. We paid cash - zero options and they were pissed. Dealer actually called my husband "stupid" for paying cash- that did not go well for him!!
My partner bought a 2000 mustang for $2000 from a used dealer. The only 'issue' with the car was the stereo was missing. Interestingly, the car hadn't been listed on the website yet because of user error. My partner had pointed this out and while he was talking to the owner about buying the car, the website was updated While my partner was signing paperwork for the car, they had gotten 10 inquires about it. She's a sweet little thing. Even I was blown away that they had the car so cheap despite only missing the stereo. She was in really good shape and did not have a lot of mileage on her.
Saburu tried doing this to us. We wanted to build a car and the sales person (who says they aren't a sales person) says we need a credit app to build a car. I told her no. She asked why and I asked why don't you have any cars on your lot? She said because they are selling. I said well if I build a car and don't buy it don't you still sell it? Crickets....let me get the sales manager.....told him the samething never did a credit app....then they said 1k down no refund. I said illegal and show me the documentation that I have to sign that says you get to keep my money....lady says what do you mean? I said I want the documentation for the non-refundable refund so I can have a lawyer look over it....crickets....sales manager.....well it's not really non-refundable...then why do you call it that?
just when i thought the lowest of the low were junkies, pushers, pimps, realtors, lawyers, accountants now there's another to add - car salesmen, new or gently used.
@@Old_Sailor85 I actually do not like any of them. My take on it is why are we wasting each other's time with the back and forth bulshit when we can just get to the bottom line and move on with our lives and get home.
I once told a saleswoman I was basing my purchase primarily upon fuel economy and she directed me to a mini-van bragging that it gets 200 miles per tank. I gave her a second chance by explaining I don't have a family and don't want a minivan, that I'm looking for fuel economy because I rove 100 miles a day for work, and she insisted that I should consider the minivan and wouldn't even talk about the smaller car I was actually interested in. Two hours later, I drove off with the car I wanted from a rival dealership in another town.
I came into some money in the 80s so decided to go and buy a car outright, no credit, cash payment straight off. So I visited a Toyota car dealer to the south of Doncaster U.K. walking in a salesperson walked up and asked me what I wanted, I was looking for a brand new car, a Celica, he looked me up and down, I was in jeans and a t shirt… his response was ‘you can’t afford that’ so myself and my mate walked out, three or four weeks later I had my new car, not a Toyota but a nicer Opel Manta around the same price, I wish I’d done like Julia Roberts in Pretty Woman and gone back to that original showroom and stuck it to that salesman.
I used to work for Nissan Corporate finance once long ago (my first "big boy" job), and after several years of working with dealers on customer leases and loans, I knew all the tricks they pulled to get into a car. Then the day I needed to get a newer car as my current ride threw a rod, I went to the Nissan dealer down the street from me. I knew what I wanted (1996 Nissan Maxima), and I told the guy that I worked for Nissan finance, so I didn't need him trying to pull all the dealer tricks on me that they normally do. Sure enough...guess what the bugger did? EVERYTHING that I told him not to try with me! I called him on every single one of this BS sales tactics, asked for a sales manager...and luckily the manager on duty was one that I worked with A LOT while at work! He took over, got me the car I wanted, at HALF the interest rate, with the warranty AND tire package included int he price, and removed the recon fee. Then he proceeded to rip the sales guy apart for trying to screw over someone who actually puts his deals through! It was a good day. :)
I’m sure that ripping was just for show. The salesperson likely had to try those BS tricks in case you were bluffing. Doesn’t cost him much if he was wrong.
My wife went to a Toyota dealer to look at buying a car. For some reason, the salesman insisted that I be there. My wife said, "He's not buying this car, I am." The salesman insisted and my wife thanked him for his time and went to another Toyota dealer about 20 miles further out and got the car she wanted, no husband needed. Sometimes these dealers are delusional.
The driver's license in Georgia used to have your SSN on it. You had to give the dealer your license for insurance purposes before a test drive. I told the dealer do not run my credit unless we have agreed on a price. It ended up that a few things were not to my liking about the newer car, so I did not buy or even seriously consider it. A few days later I did a credit check and these was a 'soft hit' on my credit from that dealer. I was mad and called the dealer and told them I would never set foot in their dealership again and would tell everyone I could about them. A few months later, they went out of business because a lot of people hated their high pressure sales tactics in our small city.
I have my credit permanently frozen with all 3 bureaus. I only place a temporary unthaw for a day or two when I need it. Too many scammers and data breaches out there.
Ray's sales pitch was smooth and convincing! Several years ago, I probably would have fallen for all of it. Today, I've had times where I've walked out of dealerships because of these red flags.
Solid advice! I tell them on question one. "I will only give you my drivers license if you want to sell your car" Normally they change the subject, if not, then I walk away. Couple of things as a buyer, never show excitement, be prepared to walk away at any minute, and do your research, i.e. car price, current finance rates(see if manufacturer has a special rate), what's your Credit Union rate, etc.. If you don't have this state of mind, then don't even go. True story, I walked out over a $100 difference on the out of the door price. They thought I was bluffing. They called me 5min after I left.
The Chevy dealer in Antioch, IL tried all of this crap to my daughter a while back. They didn’t get shit from us thanks to your videos. We beat them bloody on the price and got the car. And just to stick it to them for all the things that they tried to pull with the point shaving and so called , “it’s required by law you get rust proofing”. We took the financing and then paid off the car two days later so they didn’t get their bonus check from the financing. Went back to one of their other dealerships sometime later and they moved all the people over to the air from the Chevy place. They tried the same junk different salesman. We beat the hell out of them too because the car was on the lot for over 90 days. Were it not for your videos, we have gotten screwed! Love you guys.
They tried to tell me the did $3200 in work to a car I was looking at. They did an alignment, changed the oil, filters and battery terminals. They were either lying or ripping themselves off XD
Excellent advice! Have your financing plan (from bank or credit union). Make a list (of must-haves, & max you're willing to spend), bring a helpful friend who can drag you out of there if you show signs of weakening, pack snacks, and most importantly, TAKE BREAKS. No need to rush on a large purchase. I never hesitate to go home and SLEEP ON IT.
My wife and I went in a couple of hours before lunch... 10am to sign on papers we already had a deposit on. The finance manager kept dicking us around to sign for an extended warranty, knowing we probably didn't eat lunch... 4, count them, 4 hours; 2pm and the finance manager was still dicking us around. Me being hungry worked against him. Both my wife and I were pissed. Told him to just print out the f-ing finance papers or we were walking. As soon as I started dropping the F bomb, things started getting serious on his end. He huffed and walked out and sent his boss in to calm us down. He stepped in and I immedieately asked him why the F was it taking 4 F ing hours to sign the GD papers. He didn't know what to say. He left and the finance manager came back in, apologized and printed the papers we needed so sign. After that, he said, every thing was OK, and we could hug it out. LOL. I told him to get the F-ing keys so we could leave.
Yes have had car dealerships hold me hostage for hours with have another cup of coffee while I talk to my sales manager at which time they would send in another salesman to try to convince me to buy. Every time I tried to leave they would send in another salesman until the guy I started with would come in with some sort of problem like we need more down. So. Yes take back up with you.
Awesome advise! My Daddy took me in and he did exactly what you said - he had all of the paperwork printed out, a calculator, extra worksheets, pens, pencils, eraser, extra sheet of paper, all of the details of the car, etc printed out and ready to go. He's an Engineer so when the sales guy started to write fast, write all over the paper, and then draw a line for him to sign so he could "talk to the boss", he calmly took out another worksheet and filled out everything again and requested to speak to the "boss" using that paperwork. I learned long ago, when Daddy is in thinking mode, he will not be rushed, he will not negotiate until he understands what all the numbers mean, and he has zero problems telling a person to "sit down and cool out". While Daddy was doing his calculations, the salesdude said "wow, sir, is that a Superbowl ring" (it was an East Texas ring) to which he replied yes without missing a beat. "don't you want your daughter to have the best car we have" Daddy replied, "she doesn't matter right now". He got everything I wanted, he got a higher price for the trade in and a lower OTD price on the car. The contract was almost ripped up when he insulted my Daddy by saying "sir, if this check doesn't clear, we will have a problem". After my Mom and I gasped, Daddy said "my signature is my word. Is this a problem?". I still have the folder and all of the paperwork from this masterful 14 hour negotiation.
@@Littlepaw7 Imagine you have a trade-in, and you can't get your keys back after an appraisal. Of course this is another tactic to keep hammering on you by the salesman and/or sales manager. I've seen fist fights break out. Best thing a customer can do is call the cops.
@@katschrodinger954 14 HOURS?? that's easily 7 times longer than it should ever take.... if they spent 14 hours and obviously had more than 14 man hours into that "deal", it was well worth it to them. No way I would ever get close to giving a stealership anywhere close to that amount of my time. My time is far more valuable.
Great common sense, down to earth video! When they want to run your credit, it's called, I believe, a "hard check". A hard check counts against your credit and can lower your FICO score. I applied and was approved for a new credit card. They informed me, after I asked, that yes it was a hard check, and it can affect my FICO score. If I go to multiple dealerships shopping for cars, the credit application checks will be on my report, and will be noted on the report. My credit is my business! I run my free annual credit report prior to vehicle shopping. As soon as they say we always run your credit for a test drive, I'm out the door so fast, I change the earth's rotation!
True it's possible to do a soft check, but they don't need that either. Arguing with them about what the check might do to my score is like telling them it's would be acceptable to run it when they promise it won't hurt. Now I internally feel I must call them a liar or let them waste my time. I make one hint that I want to select a car before doing anything beyond showing I have a license, and start to walk. If they don't need my business I feel sorry for customers who feel the need to work with them.
I have 35 years in the business so I checked this video out of pure curiosity. This is one of the Only TH-camrs who Nailed these tactics. Never let some crook get away with any of these sales techniques. I would run from that dealership and find a reputable one!!
@@AZMagic228 Hi! If they ask these questions run. Just some online research is a good start. Most recent ones only as management changes a lot at dealers! Find the make you want and if they have some favorable mentions try them out. You will find them! I know of several near me so they are out there!
@@AZMagic228 I've done sales as well, it's not the dealerships, it's the game. Sales team have to be there, 9 or 10 hours a day, 6 days a week. And like the wait staff at your friendly restaurant, they only make money on tips (commission). Learn the game, have good credit or cash and play the game. - Being prepared is 90%. Going in w/o any idea of how car sales works, plays in their favor. Funny, when I became a customer, I knew the game... they don't like being played, but money is green. - End of year, end of month, becomes your friend, that one extra sale might bump their 25% commission to 30% retroactive to all their previous sales. - Prepare and pretend to enjoy your visit...at least for a few hours, they want to wear you down. - Bring your finances, they will make money on loan percentages from their banks. You have the right to refuse extras, esp extended warranties, which most likely will never be honored. - Concentrate on out the door price, they really hate that (OTD price)! - You can try to pit one dealer against another, but it's sorta like brotherhood of cops, they know by credit reports and word of mouth where you've been and where you might go. Just easier to ask for another salesperson in the same dealership, that, in of itself can make a world of difference. Plus, keep in mind, they'll generally hafto split the commission, but hey, not everyone gets along w the first salesperson they meet. - If your particularly not picky the color or brand, research and look for the oldest car on the lot, often time, mgt will put bounties on these cars just to rid them. (100.00 - 250.00 on top of commission to the salesperson who makes the deal). - Some of the sales force I've worked with were actually convicted felons that can't find a job anywhere else. Suite n tie with a friendly sociopathic demeanor may seem like they're doing everything they can to help you, when quite the opposite is true. Learn your car, learn how to spot flood damage, bondo, collision damage, pre check w your mechanic is paramount for used stock. _ It is ufb that dealers still adhere to old school tactic selling cars, yet, I see it all the time, when helping friends, family, in-laws n outlaws.
in 2011 I purchased my last car from a dealership. I had suffered through this endless BS from the "team" way to often. It is a buyer beware situation at it's worst. I now see cars for what they really are, a "neccessary waste of money" and purchase 2 to 4 year old low mileage preowned from local individuals. I have saved many many thousands of dollars on interest and high payments doing these cash buys and have not had a single major issue. Thank you Car Edge for shining the light on this painful process.
Thanks Ray and Zach. Years ago, my ex-wife and I were shopping for a new car. They asked for the keys to look at our vehicle. An hour later after listening to their largely illegal spiel, I asked for my car keys. They said no that they are still inspecting it on a test drive. They repeated no and said that we needed to start signing paperwork before we could see our vehicle. This was before cell phones. I found a pay phone and called my best friend who was a police officer. He arrived quickly with 2 other officers. Things became very difficult very quickly for the salesman, sales manager and finance manager. The car miraculously appeared. From then on I have considered most car dealers like wretched pedophiles. PREDATORY, MANUPULATIVE, OPPORTUNISTIC SOCIOPATHS Most dealers and their staff should be in jail especially after the last 3 years. That won't happen likely. Maybe a recession or depression will remove these bad apples.
Car dealers are practicing this stuff every day on real people. Most pedos (not c-molesters) are just sitting in a basement looking at pictures at their worst. One group is definitely worse than the other.
Never, ever hand over your car keys to any dealership sales employee under any circumstance. They did the same thing to me last year at Livermore Toyota. They lost a sale with me and the next day I bought a new car in Dublin
From what I read of top post, mark handed the key over to dealer because he wanted a trade in for another vehicle. Otherwise why would dealer wanted your car key if you are there to buy a vehicle?
I gave the key to our vehicle after they implored us. I just wanted to see what the dealer would offer. I already had a family friend that was interested in the potential trade in. They eventually bought it. My ex-wife and I had grown tired of dealer sales tactics. We realized that the staff was trying to cornhole us. They could sense that I'm sure. They refused to return the vehicle to us. That is clearly illegal. My friends from the police arrived. Our car was found. The salesman, sales manager and finance manager spent the evening at the police station. This was not the first time this dealership had done that. The dealership went out of business 5 years later after another franchise for that automaker opened in a nearby parish. KARMA @@tommydong8070
When I tell you, there was a dealership salesman I dealt with, literally did some sneaky snake stuff to me. He said that he needed to see my license and insurance to test drive the car and the very next day, my credit report says that there were THREE HARD credit checks and it tanked my score badly! I ended up reporting the trickery I encountered and got them removed, Glory to God, but yea, that's such a disgusting and underhanded thing to do. Just subscribed to you, you are gonna help my mother and I not get taken advantage of or overpay! Thank you!
When a car dealer tells you that he is going to remove the steering wheel to adjust it in order to fix a wheel alignment problem you know it's time to get the fuk outta there .....
Dealerships are, also, the worst place to have work done on your vehicle. I already knew that from my dad teaching me years ago, so I use a small shop I get to know well and can trust. One particular year, the place I usually used for new tires didn't have the tires I needed, so I had to bring my truck to a dealership. They put on the tires while I waited with my daughter (she was 7 at the time). The manager came out to talk to me and let me know they were almost done. He asked if I was in a hurry because if I had a few extra minutes, they could change the oil, too. It was more expensive than my husband doing it, which he always did, but he was on deployment at the time and still had 3 months until he got home. The truck was already there so I agreed. At some point in our conversation, he started talking to my daughter. She told him she was excited about the new tires (she loves cars like me) because we were going on a class field trip at the end of the week. I was going to be one of the drivers. Keep that in mind ... We waited a while longer until I was finally called to the back where the garage was. The manager brought me to my truck while telling me about the tires and oil change. I noticed my truck was still on the lift, so I knew immediately he was about to pull some kind of B.S. He proceeds to tell me there is a crack in my transmission and it's dangerous to drive with it like that, "especially with all those kids for the field trip." I just stared at him. I think it was pretty obvious to him that I wasn't buying it, so he proceeded to point to the ground and say, "That's all the transmission fluid that spilled out. We added some more for you, but it won't stay. You really need to fix that crack. We can start today and get it back to you before Friday." I looked down at the black fluid (dirty oil from the oil change) and back up at him. I held my tongue when I really wanted to tear him apart for using my kids against me. I noticed the mechanic who had been working on my truck stare at him for a minute like he was in disbelief of the B.S. the guy was saying. I told him I didn't have the money and I would get my husband to take a look when he got home from deployment. He insisted it couldn't wait for my husband and then said they could offer me a loan on the cost. I looked over at the mechanic again because I was curious if he was like his manager. He rolled his eyes, shook his head, and walked away. You know it's bad when his own people were against him. I actually had to argue with the guy about not touching anything else on my truck. He was clearly annoyed and said he would do a final check on the work and have it back to me. I said, "No, I want HIM to finish the work. He's done fine. He can finish. I would prefer you not going near my truck again." Several of the mechanics kind of snickered and the one working on my truck came back. The mechanic told me he was all done and would bring it around the front for me. He lowered it before the manager could say anything else. I think if the manager had not brought me back there and had that conversation with me in the waiting room, he would have lied to the mechanics about what I wanted. I might have even believed him except that I know the difference between oil and transmission fluid, and his condescending behavior pissed me off. Incidentally, that same transmission is still going strong after 13 years.
I haven't worked at a shop that is associated with a dealership, but I have, (unfortunately), worked for a few shady individuals that owned repair shops. It's sad to say that at some places like that, it's just common practice for them. They're more concerned about the almighty dollar than they are a good reputation and customer satisfaction.
We were locked into a dealership office and never even had a test drive on the car we went to see. They wouldn't give us a price unless we would agree to name the monthly payment we could afford and fill out paperwork. We got up and stood at the door until someone else from the dealership came in and we held the door and walked out. Next time we were through that town the dealership had been burned to the ground and we thought apparently we were not the only people they treated that way.
At that point I call the police and say the dealership is holding me hostage. Sure, they'd let me go, but I would wait until the police showed up and would file charges against them.
If they locked you in, just call 911 and tell the police you're being held against your will. Don't be a wallflower with a guy trying to sell you something.
Three cheers! I watched this last year and greatly appreciated your insights. Last week, I helped my son purchase his first car, and the used dealership tried their smooth talk about some odd "$300 service processing fee" and I told them "I don't care if you charge zero or charge $2k processing fee since all I really care about is 'walk out the door price.' " I explained all their tactic, and I don't care if they do that or if they have a higher window price with zero processing fee; the sales person knew then that either I was a wizard or I had some coaching. They didn't try any further mumbo-jumbo, and I did buy the car since I held them to their "out the door price." Thank you Coach, CarEdge!
I had one worse than the credit app before the test drive. I stopped at a local dealer to get a price of a car out front. They said I couldn’t get the price before I talked to a salesperson and took a test drive. I laughed and walked. I worked in dealer service depts for many years. You know when it’s time to laugh at sales people
Had the same ,told salesman I was at work and wasn't allowed to drive another vehicle on the Clock ,guy said I had to. so I sat in the passenger front seat and he drove me around.such Mickey mouse foolishness
they don’t care. the thing is that they know they will find an insecure inexperienced person who they will rip off. It’s a numbers game. people in desperation are mostly the victims they are looking for. That’s why I love it to intelligently insult them in a way they don’t even realize they have been insulted.
Went to Fred Bean's Toyota in Flemington to purchase a car for my daughter. The car was 30k, but the salesman told me they discounted it to 25k since they had it on the lot for a while and they were looking to sell it. When they came out with the numbers it was over 31k. The real kicker was a "Comprehensive Protection Package" which was $1995.00, it covered wheel, tire and paint protection. They also had 3 other charges including window etching 😂! I said I don't want it and they had the balls to tell me they can't remove the comprehensive package!?!? I said... "So you're forcing me to buy an extra product I don't want?" I walked out and didn't look back!
Ya i was after a used car awhile back and this one nearby 'friendly' dealership had one I was interested in at a price I was good with until they brought out a nickel and dime list of little non optional addons totaling about 4k including several things like pin striping, window tinting and putting a decal of their dealership on the bumper (seriously they wanted to charge to advertise for them) that weren't on the car already. Walked out once they made it clear I couldn't have the car as is and bought the same car at another dealership abit further down the road for just a tad bit more then the first ones starting price.
@@Nathan-qp9uv you GOTTA be totally willing to get up and walk out the door. They need you as a customer FAR more than you need them. The last car I bought was listed on their website at $6995. I was financing this replacement car with the $8200 I recieved from my insurance company for my totalled previous car. I went to the dealer to see the car, they tried to get me to do a credit check, and I refused, telling them IF I bought the car, it would be CASH ONLY deal. I drove the car, and liked it and decided to look into buying it. I asked for an OTD price listing.. Apparently that threw them a curve ball, where it took them about 15 minutes.. When I got the list I nearly fell on the floor laughing.. For this $6995 car, their OTD price was OVER $10K. I told them I did not want, nor will I pay for, all of the bullshit addons this list had. I said I have an $8200 hard limit on what I will pay for this car. They said we can't go that low, so I started for the door. I got to the door of my rental car when the sales manager came out and said "will you buy the car at $8200?" I said yes and got the car for $8200.. You gotta be FIRM with these crooks..
I remember being insulted when they asked for a credit check to test drive cars- I told the sales guy I wouldn’t buy from him & to get me someone else to help me. I ended up working with a brand new sales girl who was probably 18. She sold her first car that day & I drove off the lot at 1.99% apr.
Budget rent-a-car tried to run a credit check on me without my knowledge as I was picking up my car. My credit was frozen so they couldn't. They denied me a rental.
Back in the early 1980s, my wife and I were looking at buying a new car from GM dealership. We were planning to trade in a car on the deal . We were quoted an interest rate, final price of the car and what they would give on the tradein. At that time we were quoted about a 7% interest rate which was good at the time. But when they put the papers in front of us to sign, the intreat rate jumped to 22% and we had no credit issues. I said that was a deal killer and they would not return the keys to our car. No documents were signed. After an hour of arguing, I said I had enough. Either give the keys back or I am going out into the show room and start jumping on a Corvette. Five minutes later I was walking on top of the Corvette and the keys magicaly appeared. BTW - that dealership was later indicted for those high pressure/deceptive sales tactics and driving new cars from the factory to the dealership with the speedometer disconnected to avoid paying transportation costs, yet charging the customers those costs when they bought a new car. That dealer soon closed its doors.
I went to a Toyota dealership looking for a Highlander. Loved it, and even my parents liked it. Went in to do the paperwork and started getting the “sales” talk. Oh this added on, you need this, and cant forget this. It had added like 10k to what the car said it would be. I walked out. The guy followed me out trying to talk me off the debt cliff. Even told my parents to speak to me. My mom turned to the salesman and said, “No, you tried to swindle him, we are all in sales, he hates being treated that way and he will now tell everyone how he was treated here.” I was literally turning the car on and the owner of the dealership ran over. Needless to say, I drove off with a much reduced beautiful Highlander and still have it 20 years later.
Ray is brutally good at being a salesman... I'm here watching a video of what NOT to fall for and I'm ready to do whatever his carsales persona tells me 😅
I worked as a car salesman for a while & everything Ray is mentioning, I literally had to throw that poison to all prospective buyers, but I hated doing it & eventually left, like after 2 weeks 😂
I went with my son to buy a newer used car for his graduation. Cut to the chase, the salesperson refused to take my cash offer on a unit of choice. We left the dealer… about an hour away… by the time we got home, the manager had called and asked for a chance to make the deal. Turns out, we took the deal because it was almost $2300 less than I was prepared to pay. Two days later, at the dealership, I noticed salesman one wasn’t around. He had been fired…
The first thing i ever learned about going to buy a car from any dealership (new or used) is they need to sell the car to you more than you need to buy it from them. Therefore you as the buyer have all of the power and don't hesitate to walk out and go to a different dealership. Ppl need to keep this in mind when car shopping so that they don't accept whatever the dealership tells themat face value. Ive had very good experiences with all of my car purchases. Ive gotten what I wanted at the price I wanted or I walked. I also do my research online before I go in so I usually know what I'm looking for when I get there.
In this "information age", there's simply no excuse to be an ignorant "walk-in" when buying a vehicle. It does take a little EFFORT though; that might be a problem for many buyers.
The best car deal I ever made was on a new car purchase during Covid. No dealers had any inventory and any car had to be built to order. I knew what the cost was when ordered, no mark ups or add on’s. Left my deposit and waited four weeks. Car came in and we sat down to do the paperwork. Already was pre approved at 3% if they could match or beat it fine, if not would use my credit union. They matched it. Of course they tried their sales pitch for additional gimmicks such as tire and wheel protection and all that which I declined. All I wanted extra was factory backed warranty for the life of the loan. I was in and out in less then an hour. If I ever have to do another car deal I’m going to do it exactly the same way again. Not about to deal with dealer mark ups or any of that other BS, plus I get the car I want and ordered.
Same! Purchased a car right before the shutdown and it was 4 hours in and out the door. Knew what I wanted, knew the price OTD, knew my credit score and pre-approval and wasn’t there for negotiations. I picked 3 cars to test drive before I got there, told them I had pre-approval and would require they pay my registration. It was a done deal and the only reason it took 4 hours was because I couldn’t decide between 2 cars. I test drove 1 an additional time and picked that one. Easy peasy. It was seamless and wonderful! Pre-approval, research, knowing your numbers and calling ahead helped tremendously!
Toyota rav 4 51,000 miles bald tires 2 owners rusted underneath filthy on the inside paint sun damaged OTD $30k. Sitting for more than 90 days. Mitsubishi dealership in St. Cloud MN. I was told this car will run over 200,000 miles. They didn't try to sell me a Mitsubishi. I bought a mirage 4 years ago for $11.000 paid cash out the door. My car has 95, 000 miles and running strong. I change the oil every 5,000 miles and serviced it on time overall. I'm waiting to purchase at the end of December with 1/2 down.
You guys are always entertaining and pass along a lot of good information. Some advice for the un-initiated: if a trade in is part of the deal, KEEP YOUR KEYS in your pocket and DO NOT SIGN your title over until the final contract is in front of you ready to sign. Once they get your keys and signed title in hand you have lost most of your leverage and they can and will make last minute additions to your contract. When I first started buying cars in the 1960s it wasn't this bad. With most major new car dealerships you only negotiated the discount off MSRP, the trade in (if any) and paid 3% sales tax plus $20 or $25 in tag/title fees.
Dealer tried that with me once. I did not want to fill out the credit app. and I told him what my credit score was, and he was still insistent on me filling out the credit app. I walked away. I was younger then, but I knew not to fill out the credit app until I was happy with the car and the numbers because each time, they run your credit your credit score goes down a couple of points.
As a car salesman another tip for credit is to just give you name, number, and address, so they can do a soft pull with won't affect your credit,. Ps. If your shopping for a car, and you get your credit pulled you have 2 weeks to buy a car, before it effects your credit
I know my credit score, I am a detailer, and I do not want or need your "extended warranty" and I have my own credit union for financing...4 things a dealership hates to hear!
Bought a few cars in my life, tested many across multiple dealerships, and as a kid went with my parents every time they would buy a car. I've witnessed and experienced everything you mentioned down to a T, especially "how cold that AC blows"
Wow I am glad the last dealership I went to had decent folks who could not have been nicer. No pressures at all. They were way more concerned with me liking the car and not pushing a sale and that is why I bought it!
At least he told you why. The guy we had didn’t even tell us until after We did the test drive. They said the online price was only if you finance with them but they added fees that added 5000 protection package to the price due to my higher interest rate. I already had financing so I asked for the OTD price with my financing. Almost 7000 more. I walked and didn’t mind. what burned me up was them calling me every freaking day for a month knocking 250 dollars of here and there and then making it seem like it was the deal of the century to pay 6500 more than what they advertised.
About 7 years ago I saw a car advertised online at a new to the area, used car dealership. Like many dealerships nowadays they advertised that they put EVERY car they offer for sale through a rigorous pre-sale inspection. I liked the car, though it had high miles for the price and I thought that that would work in my favor when bargaining on a price. After the test drive the salesman directed my towards the sales manager. Before going in to start negotiations I asked what kind of " doc fee " they charged. Answer was $895. I balked at paying what I felt was an excessive fee on an UNDER $5,000 car. The sales manager said that "... everyone pays it, even he had to pay it when he bought a car there. " I told him he was crazy if they charged him $900 and that I wouldn't pay it. To shorten a long story: a few months later that dealership closed and eventually all the other dealerships in that fledgling chain closed. A $900 document fee on a 9 year old used car is ridiculous. A $1995 fee in this scenario is equally laughable.
I used to have a 140 mile round trip commute, so I purchased a Prius. After 100K miles I figured I'd get a new one, so I got pre-approved for a loan from my credit union and walked into the dealer, blank check in hand. I started asking all kinds of questions and declined to do a credit check. The sales manager then told the sales guy helping me "This guy is just wasting your time". I then pulled out the blank check, tore it up in front of him, dropped the pieces on the floor and walked away. I ended up maintaining my Prius myself (did an at home traction battery swap for $900) and finally got rid of it with over 340K miles. I sold it to a 3rd party for $4K and bought a Mazda 6 with 0% financing (by this time I was working from home and vowed to never buy another Toyota).
That sales guy, Ray, is so nice! A friendly man who will be your friend after the sale! Amazing, more fun and friends at the dealership vs. Disneyworld! Such nice people!
Never tell them how youre gonna pay. Never give them more information than the fact that you have a drivers license and are legal to drive and are insured. Agree on numbers and have a manager signed invoice PRIOR to even walking into a dealer. You do not owe them your time, money, or personal information.
Second one is illegal in a lot of places too. Stock has to be available at the advertised price. They can (and certainly will) try to upsell you on all sorts of additional tune-ups, reconditionings and additional packages, but they cannot bait you in with a lower advertised price.
I have a friend who worked for a short time at a used car dealership in my hometown many years ago. He told me about some of the BS they showed him to use on customers. One of the wildest stories was about a couple of his fellow salesmen who carried worn out, loose screws, nuts and bolts in their pockets. Whenever a woman or an old person drove onto the lot in an older model vehicle, they would hustle out to greet them....and secretly drop some of the nuts, bolts and screws on the ground behind or under the vehicle. Then they would FAKE concern and tell the driver "Oh gosh, look at this, your car is falling apart. It's unsafe. You can't drive it any further. You need to replace it IMMEDIATELY!" Sadly, it worked more often than you might think.
What the dealership doesn't tell you is they run your credit score multiple times and cause your score to drop. They also intentionally look for high interest rates to make a bigger commission even if you are offering a majority of a down payment in Cash. Cash is king yet they keep on pushing High interest rates and endless add ons to further drive up the price. A endless greed factor
No, it does not cause your credit score to drop. They do soft inquiries - only when you are actually signing the paperwork and getting the final approval will the lending institution do a hard inquiry which shows up on your credit report
These videos have helped me so much in getting a car. I was able to walk away from the places trying to rip me off and find an honest transparent dealership worthy of my business
My advice to anyone using a dealership and you sense the sharks smelling chum in the water is to get up without saying a word, walk to your car and drive away. There will be three guys trying to flag you down before you exit the lot. I love doing that to these "where do you need the payment to be?" guys. I'm there to get my price and the second they start their act I leave. Drives them nuts.
Wish you made this video a month ago. My no sales commission Toyota dealer just pulled some of this stuff on me. They surprisingly lower the interest rate significantly when we told them their rates were insane and I wasn’t buying any extended warranties. And the prices for the warranties all dropped 1/2 off . They are all scammers never been to one who isn’t
And you didn't reward that scammer by buying from them and helping them stay in business. You walked away- using that lowered price as the starting position with an honest dealer - right?
When I bought my Tacoma in 2020 they tried the ole if you get the extended warranty it’ll lower your interest rate scam. And it worked, first new car so I was a little naive. Fortunately about a year later I saw a TH-cam video discussing that exact matter. I already got them on falsely performing oil changes and tire rotations. So I called, and everybody gave me the runaround until I spoke with the guy running the place. About 30 mins after our conversation the ext warranty was reimbursed to my account balance. Shortly after that they changed names too. Oh yeah I forgot the low price sticker yet never told me a total just monthly. I paid full retail no deal, but I got it pre pandemic and I didn’t catch the business some people got. Paid it off 2 yrs early and learned how they operate. Mechanics and car dealers even when buying new 😑
Well ironically I purchased a Subaru from the dealer which had 30k on the odometer. The salesman was a cool fellow, no high pressure. I have worked at dealerships all my life but I keep my experience in the market to myself. I was quite surprised with the deal, I declined the extended warranty and silly markups and forced the dealer to replace the floor mats free of charge and have a additional spare key made because I had to buy a Toyota key which was over $100.00 once. I didn’t steal the car, but I didn’t get raped on it either. That is all I ask. Most importantly, I love the Outback and plan to buy another when the RAV4 is a bit older and mom wants something newer. I will eventually have a fleet of Subaru’s in my family.
I bought my last car from a dealer in 2009.😂 It has been a great car, and we still drive it. I will be watching these videos to prepare for our next. My husband would fall for whatever they said, but I plan to be prepared.
Absolutely great Truth Bombs! I will be replacing my 2004 Cavalier with 311,834 miles on it today, in December, thanks to your advice. I'm studying all your tips and advice videos for the ordeal. Thanks so much!
You have a Cavalier with 300K on it ? You must have taken really great care of it. I can’t even remember seeing a Cavalier in a really long time ! Good job! You get a Camry , it should last you forever.
1995, Jacksonville, AR LONG FORD. I went in to look at a F-150, test drove it and took it home for the weekend and brought it back after work Monday. They said that they already have a buyer for my 1986 Nissan truck. They could not find my truck key and kept pushing me for the F-150. Then they said that they could not find my truck. After about an hour of this, I asked them to use their phone. I dialed 911 to report my truck being stolen. I got my key within 5 seconds and was walked straight to my truck. F-150 had two gas tanks at that time. Who needs 2 tanks unless you are hauling equipment cross country all the time? I got a great 1995 2500 Cheyene Chevy that I put over 250,000 miles on it.
I once had a new/used car dealer refuse to return my drivers license after I did a test drive. I ended up walking out without my DL. The sales guy followed me outside and eventually returned my DL. Needless to say, they did not get my business.
That happened to me. I drove down to the police station. Told them what was going on. He brought me my licence a few minutes later, and this was about 20 years ago before I knew anything about buying a car.
This reminds me of my experience at the Ford dealership I want to last week sales guy was telling me I need to fill out credit check before he let me even see a car 🤡
Very helpful. I have been fortunate that I have not experienced any of these things. I have walked away many times with other red flags. My wife and I have a good system: I go in and get the process started. When the sales person gives me the "best price," I take a moment to call my wife (I step away from the desk for "privacy) and we chit chat. I go back to the sales person and explain that my wife is cheap and we need a better price. Most often, the sales person goes to talk to their manager and comes back with a better price. I call my wife again and come back needing a bit better price (and blame the wife!). Last time I did this, we ended up saving almost $150/month over the term.
When my wife and I still purchased from dealerships, we did the same, except she would go in and talk, and she would call me for every decision. I would have a computer pulled up while talking, checking online prices and interest rates. It worked very well. I refuse to use dealerships any longer, though. I will go in there for a test drive, knowing that if I like the vehicle, I'll go purchase one online after leaving the dealership.
Great info and video! As an old man now who’s purchased nice BMW’s , AMG’s and 991’s. I always tell sales guy “dude i need you to finance me 60 months max and 1,500 monthly MAX, not a cent more. If you can do that I’ll drive off the lot!” I’ve driven off the lot every time sometimes lower monthly. It sounds like allot, but it forces them to my number. They can’t punch me for another 5-7k. I can afford 1,500 even 2k monthly but I’m driving cars that I shouldn’t own. Always give them a number you won’t budge. You’ll end up leaving the dealership, they call you back, you return and Boom you’ve got your ride.
This is why you always have your financing done ahead of time. I always went through my credit union that gave me a blank check up to the amount I was approved for. All you had to do was negotiate the out the door price. Lowest price dealer wins. Makes negotiating simple and easy.
I give you credit, all this makes me cringe. I was taken for a ride years ago and learned my lesson the hard way. I appreciate what you do to educate consumers.
Sounds just like the sales rep that sold me my last car. The finance guy said if I get the extended warrantee he would knock the percentage down 1%. I had buyers remorse two days after. Great video.
I love it when a complete slime ball car salesman is actually on my side and teaches me how to prevent getting ripped off by others. Love you sir... I want to buy a new car and I learned so much on this channel. Thank You
I was a car sales rep from 2015-18. You are 100% right. People don’t educate themselves enough before walking into a dealership. The internet has tons of information!! You don’t need a test drive to figure out if you like the car . Also get a loan pre approval and find out the real cost of that vehicle BEFORE you go to the dealer.
I am one who does need a test drive, thank you. Visibility, reach (I am a short person at 5 feet tall), and make sure the car fits me. Please don't use blanket statements; they're annoying and untrue, thanks.
A new one (to me, anyway) that I ran into a few years ago was the tracker. This Chicago-area dealer (a red flag of its own) wanted me to pay an additional $1200 for the tracker and get tied into a pricey monthly monitoring plan. Did some research when I got home and found out that it is an inventory-tracking convenience for them, virtually a requirement by their insurance company, and cost a tiny fraction of what they wanted to charge me.
I was a mechanic a while back and remember the tracking BS. Every single new car had to have one installed. The tracker itself was a very basic "cheap piece of electronics " that couldn't possibly cost more than $5 or $6,at most. And yes,it was initially for the dealership to keep track of their own car inventory, in case it was stolen,etc. They got an insurance break for installing it on all their cars. When the car is then sold they leave the tracker installed and just sell the customer the tracker and service at an astronomical price ,compared to what it cost them. They do the same thing with financing. Even if you qualify for a low interest rate, they add an additional rate and keep the balance. I experienced this firsthand when my wife and I were buying a car. I calculated the interest rate they were charging us at about 29%! We walked,and bought the same car at a different dealership at about 8% interest. The difference was over $140 a month in the payment. It was an $18,000 car that would have ended up costing about $30,000 had we went with the original financing! Do your homework.
I JUST EXPERIENCED THIS FROM TWO DIFFERENT DEALERSHIPS! And they BOTH brought it up by saying, "We've had some cars stolen off the lot. So, we added tracking software to all of our vehicles" First dealer charged 995 extra for that. I think the second was 895. The second dealer literally said, "So, we pass that fee onto you" I didn't think it was fair--not to me or any other customers. If someone wants to be tracked, offer it as an optional service. But don't make us pay for it just bc your lots got targeted. Thankfully, after negotiations, I was able to get It removed
Just went through the buying process for a new Audi. Various dealers pulled all the stunts. Got $1,000 paint and fabric protection package spiel. They insisted the manufacturer puts it on the cars. Said I wont pay it. They removed it. So I bought the car primarily because of the Audi, Costco incentives, plus they gave me $2k more on my trade-in then other dealers. When I asked about the warranty protection on the paint and fabric, she told me I don't get the warranty because I wouldn't pay for it. "But you told me it's on the car, why wouldn't I get the warranty coverage?" I'll address this during the dealership review. The other sleazy deal was at BMW I test drove a car and told them I was a cash buyer. Ok great I worked up 2 quotes cash and financing. If you finance you get $1,500 from BMW towards the car, and you can pay it off in 6 months with no penalties. Hmmmmm OK i can do that for $1,5k! When I looked at the paperwork at home they lowered my trade-in by, guess what, $1,5k! So no benefit to me for financing. Same deal except now I'm financing. Another put a fee of $250 on the quoted, When I challenged it he said "oh its just a placeholder in case you finance." Again, told them it was cash. The best advice is they are going to try and screw you at every chance. But if your here, you probably know that already.
If an AC blows **extremely** cold air, colder than normal, it's probably extremely low on refrigerant oil. This will cause compressor failure. Lot of times when there is a major leak, or installing new components, a mechanic forgets to bring up the refrig oil up to the proper level, and the system runs 'dry'... Lack of oil lowers viscosity, therefore more liquid refrigerant sprays into the evaporator, thus cooling it way below normal (10-15deg, should be 40-45deg) A big red flag is **frost** on the suction line (should be liquid condensate only)!
LOL The delivery of these ripoffs is impeccable. All the smiles, the "buddy" attitude, the matter of factly way of telling you stuff while ripping your off, thats the best lesson. Never trust someone that lives off commission sales...
This video is great! It felt like I was at the table talking to a car dealer! We went into a dealership to buy our Toyota Camry. They didn't like that I wasn't filling out a credit application because we were buying it with the cash. Then, they tried to get us to pay $595 extra for a GPS tracker on the car!! We should have walked out but they did end up removing the tracker, we paid for it and left. I'm done with dealerships! I'll just buy used cars private party from now on. Dealers are too much hassle.
This is exactly what happened to me. The dealer said there was a $900 GPS tracker installed on the car that would be charged to me as part of their "processing fee". I asked them to remove it and was told it was non-negotiable. I walked out and didn't look back.
Preparation fee is what they called it 😂 I just came back from a dealer, but I had to walk out because the rates are ridiculous even with an excellent credit score. Thanks for teaching me OTD price and buy rate, because it didn't matter that I told them I worked at a dealership before. It was a whole bait and switch since the car I wanted to look at suddenly disappeared for "additional repairs". Lots of red flags
Recently changed my daughter's car for her. Hers was 10 years old, the new one she was buying was 2 years old. Her old car had a few small dings and paint scratches but was in decent, aka 'good' condition for its age. Dealer's car had several paint imperfections (looked like someone had washed the car with a gritty sponge). Dealer's response was that "well, it is 2 years old, you can't expect it to be in showroom condition" (I'm paraphrasing here, but you get the gist). Looking at my daughter's car they pointed out the imperfections and dings seemingly knocking tens of pounds off the trade-in value for each one they mentioned. When I tried the "Well it is 10 years old, it is hardly going to be in showroom condition" argument, it didn't seem to matter and we had to take the hit on the price. Car dealers - wouldn't wee on them if they were on fire!
I brought an friend around to different Toyota dealers to buy out her lease when it ended. You would think they would just finance the remaining balance and we were on our way. Horrible time. Multiple dealers were refusing to make a deal without her buying a warranty, even though in the contract it says the warranty wasn’t necessary. Kept on circling back and never would move forward. The one dealer that agreed for a straightforward deal ended up trying to charge $900 for an inspection fee when we showed up. Even though she was literally buying it as is. Horrible weekend and walked out of many dealers. Definitely left a bad taste in my mouth. I’m in the military and see predatory loans and car dealerships all the time for the new guys coming in that want a new charger with no credit score and a $2000 a month income. I wish they would spend the time learning from resources, like this channel. for instance.
One tactic I've used with dealers is to tell them with the amount of money I'm spending, that I need to think about it 24 hours before committing to the deal. That allows me to get out of the dealership and to think through whether they're offering a fair deal or not without the pressure of having sales staff around. This tactic also allows you to bargain through text, phone, or email until you're ready to come back in on a deal you're comfortable with. It the deal is even $.01 off what we've agreed to, I'm walking.
so you went to buy a car with no idea or plan on what to spend. brilliant. 24 hrs praying to jesus won't make it any better. know ahead of time what you will pay withint 50 bucks either way. oh and talk to you bank about interest, resale value and other such things you never consider
You’re making a lot of assumptions that aren’t true. I had a good idea of my budget and what I was looking for. But, I needed time to process the details of the exact car and transaction. So, I gave myself the time by giving myself an out at the dealership. A salesman has worked hundreds or thousands of transactions and they are good at putting pressure on someone even if it’s a low key approach. Getting away from the dealership and salesperson gives me the opportunity to somewhat level the playing field.
@@buffdnet so you assumed a ton about what he was thinking and saying, from like, 3 sentences of text? Yeah you are a real brain surgeon I bet. The LOUD TALKER AT THE MORNING CAFE spouting how smart you are and wondering why everyone doesn't listen. They've gotten tired of your self-absorbed, uninformed nonsense, that's why.
I remember with one car we bought, the salesman (more honest than most) asked us what it would take to put us in the vehicle we were looking at. We had some money, and I said, Best scenario? Paid for, off the lot." We got the car, paid for. You don't have to go through financing; I had heard that had to happen, from a prior dealer.
well.. that's called being a wanker THAT'S NOT WHAT YOU DO (Ex Professional Salesman here) let me break it down HIS GOAL : to sell you the car at his price and make you think your got the best deal in the world YOUR GOAL : to buy a car at a price that you agree is reasonable. Perhaps also.. to think about it (which is fair) YOUR TACTIC DOESN'T WORK BECAUSE.... You said "I need to think about it BEFORE COMMITTING TO THE DEAL" you think this allows you to leave, LOL....... Maybe.. Maybe not. but if you do, we'll call you back tomorrow and if you back out you will get the headache of your life HERE IS A BETTER WAY TO DO IT , More tactful Do not tell him what your amount is Do not say "I need 24 hours to think about it" Because 1. No one needs 24 hours to think about it, that's obvious bullshit 2. sir.. if you sign up now, you get 7 days cooling off period to think about it and cancel anyway if you like (see.. CHECK MATE), don't say that !! DO THIS... 1. Never sit at the desk.......... EVER !!!! 2. After the test drive, Go into the dealership, calmly, Ask him for a coffee before you sit down. Tell him you need to go to the toilet while he makes the coffee *he's not gonna object) 3. Tell him after he hands you the coffee as you come out of the toilet.. say .. "sorry, i apologize, i forgot that i have an urgent appointment, i appreciate your time" (don't say THANKS FOR YOUR TIME, say I APPRECIATE YOUR TIME) then say "Give me a call tomorrow and we'll talk further" HE HAS ONLY 2 OPTIONS HERE 1. Let's you leave and says "Ok no problem i'll speak to you tomorrow" (UNDERSTAND...... He does this so as to not lose the control and not to create negativity) if he creates negativity and becomes the bad guy, he knows you can walk away and blame him for it. in this scenario you smile and walk away 2. he can get the shits and become the bad guy. if that happens you say "mate, i was willing to be polite, there's no need to be a dickhead, but since you want to be... FORGET THE DEAL, i don't deal with rude people" then walk away politely THAT'S HOW YOU GET OUT OF IT . Your way is very predictable and we know what you're doing My Way... leaves the salesman confused Now if he does Option 1, then calls the following day. Just say "Look, after that appointment yesterday that i needed to go to, my life has taken many different directions and my priorities have changed. Mate, i do thank you for your time but unfortunately i'm not in a position now to buy a car, i will however keep your number handy and call your when 'i'm ready.. thanks again" IF YOU DO THAT He has no way out. he has 1 option he can keep calling every 3 months until the end of time but realistically, in 6 months time you can just say... Mate, Look, i'll give you a call when i'm ready, it's pointless calling me every 3 months but he will try See.. YOU'VE BEEN POLITE YOU'VE STRESSED A PERSONAL URGENCY AND PRESENTED IT AS GENUINE (he can't rebutle this) Nor does he actually know if you're bullshitting about it (he can guess. . but he knows that he doesn't actually know) YOU'VE GIVEN HIM A FOLLOW UP NUMBER YOU'VE GIVEN HIM A TIME TO CALL BACK IN THE NEAR FUTURE and then you've backed away by using THIS... A Salesman is taught.... Something has changed in the customers life at THIS POINT IN TIME that has causedthem TO BELIEVE they now NEED A CAR You can change this by - Having something else CHANGE IN YOUR LIFE - that thing overrides the first thing - You now believe You no longer need a car - This is based on IT'S NO LONGER A PRIORITY therefore, the Motivation to buy the car is gone...... AS SUCH, HE HAS NO POWER OVER YOU. THAT'S HOW YOU DO IT , Mate do it tactfully, with a degree or class, Always be polite and remember I'TS A GAME , HE PLAYS A GAME, SO DO YOU and there are no hard feelings because.... the nature of the game is.... You will try to control me and i'll try to control you. the better man will gain control of the weaker if he realizes what you did, he can't cry, Because if he does, He's a little bitch. and if he fronts you about it, say "Mate... circumstances did really change in my life, but, i tried to be respectful to you, i was polite, wasn't i? there's no need to have a whinge, it is what it is" this is your last way of saying "I still have control over you" if he carries on tell him to fuck off this is like saying "now i'm no longer polite and putting you in our place" A REAL SALESMAN UNDERSTANDS ANOTHER SALESMAN and the rules go like this - he will always try to take advantage at first - You make him understand you won't be taken advantage of - You make him understand you're also not being rude - Make him understand you are not his bitch - Make him understand you respect the game - He should then show the respect back AFTER THIS, IT JUST COMES DOWN TO THE RAW FACTS - What car do you want - Do you have a trade in - Are you paying cash or finance - Can we agree on a price or can we not THAT'S ALL A DEAL EVER IS The rest in the middle is all bullshit and clouds to cover up the tricks.. Blow the clouds away don't be smart towards him, But respectful instead JUST DO THE DEAL or DON'T that's it if someone becomes rude.......... THEY LOSE !!! that's how the game is played
When I bought my first car, they did #3. They sold me an extended warranty for a lower percentage rate. It was cheap enough, and I was young enough that now I've learned - but those guys do this for a living, and make it sound convincing!
This was a fun video and well worth watching. None of this has ever worked on me, though I’ll admit in my 20s some of these tactics would have given me pause and made me think long and hard. I’m in my 50s now and have bought from many dealers and have seen some attempted shenanigans, especially in the finance department.
they ALL went to the SAME school................... First thing they learn is to lie and misrepresent after discarding any semblence of ethics.....I 50 years,I have had ONE salesman who did'nt try ANY of these tactics............1969,my FIRST car,69 SS396 Chevelle traded to ANOTHER dealer who HAD tried this sh*t ...........EVERY car purchase included at least two of these tactics since that day.They don't have enough gumption to rob banks or liquor stores so they become Car Salesmen..............FACT !!!!!!!!!!!!!!!
Let me say, Ray & Zach ...I am so glad I found your TH-cam channel. I was just a my local Toyota dealership and they said I had to complete a finance application before I could test drive the car. I never heard of such.
My last F&I guy pulled an illegal move by telling me the bank wanted me to buy a warranty for them to finance the car. At this point, he didn't know I was already financed through NFCU. When I told him that NFCU didn't require a warranty and gave me 3.99, his entire demeanor changed. He went from my best friend to as cold as ice and wanted me gone asap.
Everyone who goes to buy a car should bring a friend who is savvy to the tricks and deceptive charges like what you pointed out here. Great video once again.
Like the format of the video! It really helps and shows the "sales" guy acting like your friend usually has other motives and not an advocate for you...even if they act like they're doing you a solid with great "deals". Got to go in prepared and knowledgeable or expect to over pay.
I am constantly having to explain to my 22 year old stepson that being cordial in a 10-20 minute interaction with someone, or even longer, does not make someone a "nice person". Especially when their goal is to sell you something. Literally one of the first rules of sales is to make someone like you. I don't want to make him jaded or suspicious of everyone, but the kid is so eager to bond with people /be accepted, it makes him an easy mark for people who are only looking out for their own interests.
I've had many occasions when some "friendly" sales guys and gals (let's be inclusive here👍) casually walked up to me, struck a conversation, then snuck in a sale after a few lines. If I'm not in the mood, I'll just shoo them away. If I'm in the mood and have some free time, I'll prolong the conversation as long as possible before turning down the sales pitch.
Salesmen aren't that different than telemarketing scammers. Talk fast, assertively and use as much jargon (but make it seem like it's not a big deal and SOP) and get you to do a bunch of stuff you're not interested in doing just to see and/or test drive a car you're interested in. In these situations, I always remind myself that they are trying to get me to buy THAT DAY and maximize margins for their business (ad ons, etc.). I have to remember that much of the power lies with me. I'm the one spending money or not, so I need to manage the entire process and whether I just walk away.
![Chevy Ripped Me Off: Undercover Investigation [TRUTH REVEALED]](/img/n.gif)
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Gotcha Motors, lol. classic
Wish you'd talked about destination/delivery fees processing/doc fees when buying a used car. Although as I'm typing this... I realize you probably have a seperate video on that.
I just use a car broker such as AAA.
I hate the dealer reindeer games.
I bought a high-performance car (Charger Hellcat) and the dealer recommended the tire and wheel protection for $700. I took the contract and within the first 3 months I got 2 free tires due to unrepairable sidewall punctures. The tires going for almost $400 each plus mounting and balancing, I am probably one of the few who came out ahead of the game. The main concern would be a wheel replacement which could be $600-700.
I actually had a salesman charge me a $1000 deposit to test drive a used Camaro but would wave it IF MY HUSBAND came in to test drive it. Yes, I paid it and documented EVERYTHING because they offered a cheaper price IF MY HUSBAND came in to buy it. Yes I filed a suit against them and we ended up settling out of court.
@@Threedog1963 - Sounds like she filed a discrimination suit against them
@@Threedog1963 No, they gave me the deposit back. I filed suit against them for discrimination. There was a lot more to the situation, I just outlined the gist of it. It was actually much worse. I don’t get offended easily and am definitely not a feminist and I had never sued anyone before or have since. It was a very bad situation on the part of the salesman and dealership.
Most dealers want to see if you have 20k in your bank before you can test drive their 40k to 50k car
That's funny to me. When a woman comes on the lot I am happy because it's usually women making this sort of decision. If a couple comes on the lot I talk to the woman unless they make it clear she's not in charge. And, invariably, men tell me "Well, I gotta ask the wife/girlfriend" before they write the check.
@@scottysgarage4393 I was in my early 40’s at the time and yes, my husband always refers to me. I grew up with a hunting rifle in one hand and a wrench or hammer in the other. I used to help work on, paint and build cars and build houses and hunt from age 4. I was taught how to negotiate but my husband grew up as a city boy and left most auto buying up to me. That’s why I “played” their stupid games. They had no clue who they were dealing with. 🤣
I once had a dealer ask for my drivers license to take the car for a test drive. I went for the test drive and decided against the car. Just didn’t feel right for me. The salesman wouldn’t return my drivers license. Felt like I was being held hostage. I took out my cell phone and told him if I didn’t get my license back in 3 minutes I would call the police. I got my license back. Hate the games.
I wouldn't bother giving him a fair warning and call the cop right away.
My dealership requires us to scan your ID and make a print of it for our files, but we give the ID back right after we scan it. Its also done right in front of you so there's no bs going on
@@cosmicgrim7963that’s normal. The OP is saying they physically took their license and wouldn’t give it back.
@matthewm8021 yea I'm aware. I was just letting people know what's to be looked for. Don't ever leave the office unless they give the ID back
I had a dealer steal my spare set of keys I gave for them to give me a trade in value. So glad I walked away!
This is why people hate car dealers.
You should see what they have to deal with, I worked once at a car dealership this lady came in 6 months after buying a car saying she was promised a full tank of gas. My boss told me to go fill the car up and don't make a scene.
@@slick_anonymous1126oh no you had to put gas in a car that cost you nothing
@@maryhadda8420 - Exactly!
💯 percent
I would have made her sign a document acknowledging that she got her fill up. Also in the document that there are no free oil changes. @@slick_anonymous1126
I had a car dealer tell me a fair, honest price, and then when I showed up to sign and leave they marked up the price 7k. I was held hostage for 2 hours, ended up walking, then was called by the manufacturer to see how it went and I told them terrible. They called me back and told me to come get it for the first agreed price but by then my wife had already found a better looking one for $1k cheaper. Being scum doesn't always pay off
What a scam. 10 dollars of freon.
I was hit, T-boned by a Duelly raised pickup truck who never put his foot on the brakes and after slamming into my passenger side lifting the car and pushing it into on coming traffic he drove down the side of my car and stopped for a second and drove off only leaving his license plate. I got injured pretty bad, spinal injury. Forced me to eventually quit working and file medical bankruptcy and file for disability which after a 6.5 year fight finally won. I had money in the bank, enough to buy a Chevy Malibu cash or a KIA or Hyundai that I was looking at, I was considering maybe a Chevy Impala too and would only have to finance maybe $3,000.00 now I know from working in banking and doing both personal loans and car loans and home equity loans, a person must first give written permission for you to run a credit check and I went in to Chevy to see about test driving the two candidates I was thinking about buying, I was asked for my license which was pretty normal to make copy of and I think My SS# WHICH I ASKED WHY? GOT TOLD SOME ANSWER THAT JUST DIDN'T MAKE MUCH SENSE. The sales guy disappeared then came back after a short while with another guy behind him who didn't say anything but stood behind him, I got told they would call me when I could come back to test drive the cars as they needed appointments now because of something and a available salesman would contact me. I never got any phone call, I think they illegally ran a credit check found the medical bankruptcy and blew me off, of course not knowing or asking how I wanted to pay for or finance the car. Both KIA AND HYUNDAI DIDN'T follow up with one of the car colors I said I wanted in a certain model so not one of these places or their salesman sold a car or made any money when I could have bought any one of the 3 out of 4 totally cash.
I guess that's what you get for having a name like buttermilk pie? Dealers don't do that to normal people, I think.
@@robertlevy105 congratulations you just won the, "dumbest thing Buttermilk Pie has seen on the internet today" award
We had a similar experience buying a new vehicle that had some typhoon damage. Salesman initially said all the damage would be fixed by them or they would discount for the cost of getting it fixed but when we got closer to making a deal he reneged and said he'd never said that (I had been taking notes). Then he said that he was wrong that he couldn't offer the lower price bc his manager wouldn't let him. We walked. Then he called back and said he got the lower price approved and set a date and time for us to come in. He blew us off as he was trying to make a sale to a different customer. We decided to leave so he chased after us and said that he couldn't bring it down to the price he said on the phone but could go $500 higher. We said "No" and left. He called again to tell us someone else was showing interest in the car and we better snatch it up. We told him good luck selling it to the other person. Then we found a better trim version of the vehicle with less damage for a lower price than he was trying to sell. That salesman didn't try to add anything on, immediately said "There's a $2k discount for all vehicles that were damaged by the typhoon" didn't say "I need to talk to my manager". Decent APR on that one (only vehicle we ever financed). They did not jerk us around. Other salesman called back again to say car was still available and we told him to pound sand and that we'd already bought a better vehicle.
And this is exactly what I was experiencing this past June. My brothers daughter, my niece, needed a car because she just graduated from high school and was going to college. Anyway, we hit this off the wall dealership not far from his house and looked at what was a nice looking car. The first thing the salesman wanted was that credit app. Now my brother doesn’t know how to deal with salesman, that’s why I went with them. I told the salesman that before we do anything, I want to test drive that car and I wanted the out the door on the road price of that car before any mention of money or financing. So he agreed. The car tested out great. The price was higher than advertised and I asked him why. He showed me the write up and said that there was this charge and that fee and so on. I said, I don’t have to pay for any of those by law. He said, you do here. I said no I don’t. So I told my brother and niece, let’s go and walked right out that door. Went to a Ford dealership in Timonium and got a car just like the one we looked at at a cheaper price. And that’s how you deal with crooks and scoundrels.
Asking for money before you’ve even tested or stated you wanted it is ridiculous! Adios! I’m gone!!
I know that’s right
"needed a car because she just graduated from high school and was going to college" this is why people get fucked on cars. needed a car. ahahahahha. you're a laydown
Learned this after my second fuck up buying a car seems I didn't learn from the first one both times the transmission went out after the second time in started learning about reading codes and thing my problem was buying what I liked regardless of the problems it may have now I am looking at prices and wondering if they want it gone or they wants what they can get out of it before it breaks so obd scanning from here on out complete checks of the vehicle no exceptions everything is to be inspected codes are to be scanned by me instead of them so they don't clear and tell me they fix when they just cleared and it pops.up five minute after leaving with it and whatever problem happening under the hood are be looked for won't be making these mistakes a again ever getting a those transmissions fixed was quite costly our wallets didn't appreciate the unconsensual fingering they got because we were not been keen minded on vehicles
Maryland brother! We don’t play.
I haven’t bought a car in 16 years. The dealership that posted up with the reconditioning fee, I literally said “No. No. The advertised price is the price. This is a racket.” And I walked out. I appreciate hearing I did the right thing!
In this example, who buys a car for $20K for a car with 127k miles on it?? Someone stupid?
Umm, most dealerships just sell you a car. Where tf did you go that they gave you a reconditioning fee?
@@robertlevy105 I think that is the "certification" process announced on commercials by an English actor...
@@iamgermaneLOL - clearly you aren’t shopping right now.
@@DanielFrein-n5r I am in fact, shopping for a car. A deal is a deal.
Went to a dealership this weekend to look around. Got VIN numbers and texted the sales rep a request for OTD prices. She hit me with that reconditioning fee and a $2995 certification fee. I told her thanks but no thanks. She proceeded to text a nice paragraph explanation which I ignored. Thanks for the video!
Went to a dealer their fee was 3995. Left and they called and said we can go to 3500. Ok, sure I will throw my money away. Not......
I've seen the certification fee b4 advertised ...what is that for??🤔
You're a liar...
Got hit with $2995 certification fee. Asked for a breakdown of what was checked. They could not answer. I walked. They listed the car for $18,995 and after tax and their BS fees the price was $29,000. 🤡
@@mikesimms9874 liar...post your proof.
I just got approved for a 5.5% rate at my credit union. I went in Avis Car Sales and wanted to drive a car. When they tried to get me to fill out an application and I mentioned I had already been approved at my credit union. They then told me that Avis no longer took outside financing. I literally said "You mean I can't bring you a cashier's check for the total amount and walk away with the car?" Their answer was "no, just can't do it." So, I got up, turned around, walked out.
I wish car rates were back to 2019 😢... That's when I got my car, 2.25% I want a new car but I know current rates will be over 5... Even with my credit union
It would be a cold day in hell before I filled out a credit application just to test drive a vehicle. That's a scam.
Yeah, they did that to my best friend when he was still recovering from a wreck that left him with TBI and he needed a new vehicle. They got his application and didn't even have any vehicles remotely like what he wanted to see-- they lied and said they did. And they did a hard check so it lowered his credit score.
Yep, I will never do it.
In fact as soon as they mentioned it I would just walk out.
I've bought 5 vehicles in my life and never had to do this.
It's a sales technique the sets the buyer's mindset that he has already purchased the vehicle
I would add that it also eliminates the possibility of any price negotiation. " oh I'm sorry, we already processed your application for the agreed on amount". NO! you haven't agreed on anything.
CarEdge teaches you in minutes what took me years to learn from personal trial and error
Exactly. Share with friends and family. As the late Sy Syms said, “ *_an educated consumer is our best customer_* .”
1983 - 22 years old, green written all over walking into a car dealership with that nervous schoolboy look that tells a shyster "grab em by the short and curlies - he'll never see it coming". Most of us learned the hard way...
Same here😂
That’s the power of the internet
My dad was in the business and in other aspects of automotive. He taught me a few things when it comes to buying a car from a dealer. Such as if the price is way out of line and the sales person tells you "It's a good deal", my father's reply is " Yes it's a great deal- for you not me". that always stuck with me.
That happened to me! Kia of Pt. Charlotte (FL) INSISTED I fill out a finance application to drive a new Sportage. It was the only Sportage in the area equipped like I wanted. After arguing, I reluctantly did it. I did not buy the car. A few weeks later, I had identity theft incidence and reported it to police. LISTEN TO THIS ADVICE!
Worked. In and managed big box new car dealerships for 34 years before retiring. This video is spot on. In fact looked like a sales training video for new salesman. Buyer beware. Good job protecting the public.
I’ve bought and sold a few cars. I’ve never heard reconditioning fees . Without seeing this video I’d walk out of dealership if they even asked me for that. Thats a real thing? Is it common?
@RickStafford, you managed a car dealership for 34 years and condoned this and you went home feeling good every day? How were able to sleep at night?
Like a baby on silk sheets@@eightinches3671
@@eightinches3671probably really easy lol. Bet he had a bed with adjustable remote lol. Youd be sleeping well too
You managed a big box store and find extended warranties to be a bad thing. I was a corporate trainer and my training video was about not being a salesperson but being honest and quite frankly my home store in a small town in NC became the biggest dealership in the state. I can't tell you how many customers have been thrilled with a Toyota certified extended warranty.
I'm not in the market for a new car, but these videos are certainly making me a smarter car buyer.
Not just car buying, basic negotiating skills in general. Getting over the "lets be polite to the salesman" crap. They will take advantage of you in any way they can. I buy cars, trailers bikes, and such, its helped me immensely. Most fun i had was negotiating a deal on an enclosed trailer that i bought. She was sharp, but so was I.
@rodx5571
You can be nice to people without getting ripped off.
This year I had 2 bad experience with car dealers. The 1st was a used lot and they wanted way too much. The other was a brand dealership that scams people with cars that aren't there.
The 1st time I spent more time trying to actually negotiate with the owners. They were rude and didn't listen.
I didn't curse, I didn't yell, I didn't resort to any name calling. (Even though they probably deserved it.)
In the case of the later, the guy I spoke to their was just a young sales guy. I don't blame him for the bad policies of the company.
Anyway, being nice doesn't have to be weak.
I stood my ground in that 1st situation at the used lot and refused to buy it. Not cause I couldn't afford it, nut it because I knew the KBB value and didn't want to pay more.
Don't confuse being mean with being strong. Don't confuse being assertive with being aggressive.
The average consumer in most markets can't afford a Tesla.
Sorry but if you can spend upwards of a 100,000 car that will cost 10k to 15k for batteries in 10 years good for you. The vehicle will also be outdated technology by 10 then.
I buy new or slightly used and drive until dead. And I mean totally unrepairable. Last car 27 years old still looked and drove like new except a little paint issue. Heater switch went bad, caught leaves on fire in the duct work, burned to ground. My current car works perfectly fine some parking lot dings but is 22 years old. If possible will be driving 20 years from now. I can do a total rebuild of everything for way less than that Tesla.
I refuse to buy a box of technology just because I can.
@@rodx5571Just don't play their games. Guess what, I won't deal with all the finance add ons, I won't even let them play games. I go in, they come back with a price. I go back with my price. They have one shot to get a reasonable price between their initial price and mine.
Don't try and sell me on payments. Must watch your words close. On one deal I walked away from this was years ago. I said no 5 year loan. I wanted 4 years.
So they called called me back and said they were meeting my price. Drove 30 miles back. The price was 999.99 more. They told it's around the price 1,000 less. So they verbally rounded 999.99 down to 000.00.
Yet the payments were just about what I calculated at the current rate.
So what happened? Dealer said they played with interest. That didn't add up. I scoured the paper work so much BS on the document. What they did was change the terms to 4.5 years. Caught you. They came back with you said you did not want a 5 year loan. 5 and 4 was standard at the time.
I said game over and walked out. They lost the sale.
@@vince8436
1. The lower end Tesla is around $30k. The average consumer can afford a Tesla if they can afford a new car at all. As an added bonus, you don’t have to haggle at a dealership.
2. “In 10 years” is a fool’s argument. Almost no one keeps a car that long and at that age a fender bender will total your car. Good luck getting insurance for a salvage title.
3. Your 22 year old car is far more likely to catch fire than any other type of car on the road
4. As you trend toward buying new cars, they will all be so tech dependent that they will be crappy Teslas anyway.
Haters gonna hate!
My favorite purchase of a new vehicle was when I bought a truck way back in 1991. I drove the Ranger and liked it. They drove my old car and agreed to give me a decent price on trade (way more than I could have sold it for) and we were down to the price, hadn't talked about financing at all...he hadn't asked and I didn't bring it up. I opened my checkbook, wrote their name, signed it, and said, okay, what are we going to write in amount. He said a number, think it was 9500, I said, 8500, he said 9300 and I closed the check book, grabbed my keys and left. He called a couple days later and said how about 8700. I said to fill it with gas and that this was my first actual new car so I want to drive it off the showroom floor (so they detailed it even though it only had like 9 miles on it) and I went and got it on a Saturday.
I had to buy a car in a hurry after having one written off. I was recommended a Subaru by a satisfied friend. When I went to the West Yorkshire UK dealer the salesman gave me the keys to his car and said “see you when you get back” when we returned we asked how soon we could get one he told me fairly soon, but how about he knocks a couple of thousand pounds off the one we had driven, so we did.
Had it in a couple of days and still got it five years later with ZERO problems.
Best buying experience ever, thanks Matthew.
I tried leaving a dealership once because their math wasn’t adding up at all on a vehicle. I told them I wanted to think about it. The payments were way too high on the vehicle. That’s when the insults started. They finally threw my keys back at me and told me good luck. The absolute worse dealership I’ve ever been too. They spent the next week texting me that they will give me the vehicle for the payments I wanted. I just blocked them and kept the one I had
Dealers are scammers. They get pissed off when victims don't co-operate, just like any other scammer does. These sub-humans are evil. I am not exaggerating in any way.
Wait they physically threw your keys back at you? Damn I'd end up in jail if anyone did that to me in any professional situation.
Why did they have your keys at all?
@@dctrbanner3964 A lot of dealerships will ask for your keys or your driver's license before allowing you to test drive a car.
Good
"With VERY low miles, only had 127,000 miles on it..."
Ray is entirely too good at this.
He is!
And then turn around and sell you the extended warranty because the mileage is so high. LOL. Perfect.
@@goatmonkey2112 I caught that also 🤣
A car with 127 k miles is actually pretty low. Sht will last u like another 7 yrs easy lol
@@Freshprankstv1 Depends on the car and how much you drive- but 20k for a car with 127 on car that wasn't a truck, not so sure. I don't know all that much about Subarus.
A few months ago I went with my dad to trade a car at a dealership he had been looking at. I always love doing this, he was a car salesman for almost 20 years, so it's fun to watch the cars salesman charisma shine.
During the process the saleswoman we were talking to, decided to pull out this $1,000 insurance thing on us. She said "this is a legal thing, all of the cars we sale have to have it, it's not a choice" and my dad said "ok, give me my keys back" the look on her face dropped. He went off on her about that's completely false, possibly illegal and he they don't remove it, he wants his keys back now so we can leave. She gets all apologetic but still says "I'll go ask my manager about it, I'll be right back".
She came back apologizing and said they would not only remove the fee, but include the insurance for free.
Always nice to watch scammers squirm lol.
That unfortunately a common scam! I'm glad your dad was in the business. It saved many nightmares down the road. Don't buy from crooked dealerships like this!
I don't believe this story, sounds made up.
No one "sales" cars. Nice try with your cute story, though.
When my wife and I bought our first new car in 1998 we saw a newspaper ad for an incredibly cheap Subaru Legacy Wagon. The dealer showed us the car (manual windows, manual transmission, a complete stripper.) They said “nobody buys this, come look at this other one.” We said no thanks, we’ll take the cheap one. They actually refused to sell it to us, said it was their only one and they needed it for the ad. Basically saying it was a “Floor Model.” We pushed hard claiming false advertising and they finally agreed to sell it to us. We refused all options like undercoating etc and then the look on their faces when we didn’t finance it. We drove that car for 20 years.
That's their bait n switch car.
My husband and I did the same exact thing with a base model Dodge Caravan. We paid cash - zero options and they were pissed. Dealer actually called my husband "stupid" for paying cash- that did not go well for him!!
It’s called a lost leader
@@beetlybug71 *loss
My partner bought a 2000 mustang for $2000 from a used dealer. The only 'issue' with the car was the stereo was missing. Interestingly, the car hadn't been listed on the website yet because of user error. My partner had pointed this out and while he was talking to the owner about buying the car, the website was updated
While my partner was signing paperwork for the car, they had gotten 10 inquires about it. She's a sweet little thing. Even I was blown away that they had the car so cheap despite only missing the stereo. She was in really good shape and did not have a lot of mileage on her.
Saburu tried doing this to us. We wanted to build a car and the sales person (who says they aren't a sales person) says we need a credit app to build a car. I told her no. She asked why and I asked why don't you have any cars on your lot? She said because they are selling. I said well if I build a car and don't buy it don't you still sell it? Crickets....let me get the sales manager.....told him the samething never did a credit app....then they said 1k down no refund. I said illegal and show me the documentation that I have to sign that says you get to keep my money....lady says what do you mean? I said I want the documentation for the non-refundable refund so I can have a lawyer look over it....crickets....sales manager.....well it's not really non-refundable...then why do you call it that?
Too bad you didn’t record this I would have loved to watch it
just when i thought the lowest of the low were junkies, pushers, pimps, realtors, lawyers, accountants now there's another to add - car salesmen, new or gently used.
@@Scriptorsilentum Mortgage Lenders are pretty scummy, too.
''saburu''
@@Old_Sailor85 I actually do not like any of them. My take on it is why are we wasting each other's time with the back and forth bulshit when we can just get to the bottom line and move on with our lives and get home.
I once told a saleswoman I was basing my purchase primarily upon fuel economy and she directed me to a mini-van bragging that it gets 200 miles per tank. I gave her a second chance by explaining I don't have a family and don't want a minivan, that I'm looking for fuel economy because I rove 100 miles a day for work, and she insisted that I should consider the minivan and wouldn't even talk about the smaller car I was actually interested in. Two hours later, I drove off with the car I wanted from a rival dealership in another town.
Probably the proudest moment of your life
@@yamiyugi4369 It doesn't even make the list. Your life must be pretty sad if you think that would qualify as a 'proudest moment'.
Did you stop by the dealership and tell the saleswoman, "I bought this car elsewhere. You blew the sale when you would not listen to me".
I came into some money in the 80s so decided to go and buy a car outright, no credit, cash payment straight off. So I visited a Toyota car dealer to the south of Doncaster U.K. walking in a salesperson walked up and asked me what I wanted, I was looking for a brand new car, a Celica, he looked me up and down, I was in jeans and a t shirt… his response was ‘you can’t afford that’ so myself and my mate walked out, three or four weeks later I had my new car, not a Toyota but a nicer Opel Manta around the same price, I wish I’d done like Julia Roberts in Pretty Woman and gone back to that original showroom and stuck it to that salesman.
My 03 crown Vic gets around 400 miles to a tank on the highway, with a 4.6 liter V8 and roughly 200 miles or better around town.
I used to work for Nissan Corporate finance once long ago (my first "big boy" job), and after several years of working with dealers on customer leases and loans, I knew all the tricks they pulled to get into a car. Then the day I needed to get a newer car as my current ride threw a rod, I went to the Nissan dealer down the street from me. I knew what I wanted (1996 Nissan Maxima), and I told the guy that I worked for Nissan finance, so I didn't need him trying to pull all the dealer tricks on me that they normally do.
Sure enough...guess what the bugger did? EVERYTHING that I told him not to try with me! I called him on every single one of this BS sales tactics, asked for a sales manager...and luckily the manager on duty was one that I worked with A LOT while at work! He took over, got me the car I wanted, at HALF the interest rate, with the warranty AND tire package included int he price, and removed the recon fee. Then he proceeded to rip the sales guy apart for trying to screw over someone who actually puts his deals through! It was a good day. :)
I’m sure that ripping was just for show. The salesperson likely had to try those BS tricks in case you were bluffing. Doesn’t cost him much if he was wrong.
So you rip people off for a living and got angry when someone was trying to rip you off lol
For who? All those poor customers y’all scammed! What?? 😂you make no sense with your story. Maybe try to reread it again.
😅 Really stupid for sales guy to try that after you told him you worked for Nissan finance. CarEdge is great and they give helpful advice.
Sounds like you got grossed. They made a good backend on you brotha
My wife went to a Toyota dealer to look at buying a car. For some reason, the salesman insisted that I be there. My wife said, "He's not buying this car, I am." The salesman insisted and my wife thanked him for his time and went to another Toyota dealer about 20 miles further out and got the car she wanted, no husband needed. Sometimes these dealers are delusional.
My wife has the same issues. The salesman starts talking to me. I tell them that I'm not buying car. Talk to her
The driver's license in Georgia used to have your SSN on it. You had to give the dealer your license for insurance purposes before a test drive. I told the dealer do not run my credit unless we have agreed on a price. It ended up that a few things were not to my liking about the newer car, so I did not buy or even seriously consider it. A few days later I did a credit check and these was a 'soft hit' on my credit from that dealer. I was mad and called the dealer and told them I would never set foot in their dealership again and would tell everyone I could about them. A few months later, they went out of business because a lot of people hated their high pressure sales tactics in our small city.
Budget rent a car, does a credit check without people's knowledge. Luckily my credit was frozen. Caught them off guard.
if i'm not mistaken that is an FTC violation and carries a fine of $8,000.
@@nateyoung6331 what's an ftc violation
I have my credit permanently frozen with all 3 bureaus. I only place a temporary unthaw for a day or two when I need it. Too many scammers and data breaches out there.
@@nateyoung6331 I'll see about filling a complaint with ftc. Thx
Ray's sales pitch was smooth and convincing! Several years ago, I probably would have fallen for all of it. Today, I've had times where I've walked out of dealerships because of these red flags.
You must be a fool
Yes he's really good at this.
@@sl4983
I'm ready to buy 😂
@@CurlyFromTheSwirly Right?
He used to sell cars. 😂
Solid advice! I tell them on question one. "I will only give you my drivers license if you want to sell your car" Normally they change the subject, if not, then I walk away. Couple of things as a buyer, never show excitement, be prepared to walk away at any minute, and do your research, i.e. car price, current finance rates(see if manufacturer has a special rate), what's your Credit Union rate, etc.. If you don't have this state of mind, then don't even go. True story, I walked out over a $100 difference on the out of the door price. They thought I was bluffing. They called me 5min after I left.
The Chevy dealer in Antioch, IL tried all of this crap to my daughter a while back. They didn’t get shit from us thanks to your videos. We beat them bloody on the price and got the car. And just to stick it to them for all the things that they tried to pull with the point shaving and so called , “it’s required by law you get rust proofing”. We took the financing and then paid off the car two days later so they didn’t get their bonus check from the financing.
Went back to one of their other dealerships sometime later and they moved all the people over to the air from the Chevy place. They tried the same junk different salesman. We beat the hell out of them too because the car was on the lot for over 90 days.
Were it not for your videos, we have gotten screwed! Love you guys.
Not my problem that you had to reconditioned the car. That’s a business expense. Not the customers problem.
But when we 1st got that car that a/c didn't blow cold at all, but now it works and you have ice cycles on your eyelashes. 😐
They tried to tell me the did $3200 in work to a car I was looking at. They did an alignment, changed the oil, filters and battery terminals. They were either lying or ripping themselves off XD
@myopiniongoodyouropinionbad Why would they be ripping themselves off? $3200 is an obscene amount for that work.
😂😂😂😂😂😂😂@@JB-1184
Right, let me see the reconditioned receipt for that.😂😂
Excellent advice! Have your financing plan (from bank or credit union). Make a list (of must-haves, & max you're willing to spend), bring a helpful friend who can drag you out of there if you show signs of weakening, pack snacks, and most importantly, TAKE BREAKS. No need to rush on a large purchase. I never hesitate to go home and SLEEP ON IT.
My wife and I went in a couple of hours before lunch... 10am to sign on papers we already had a deposit on. The finance manager kept dicking us around to sign for an extended warranty, knowing we probably didn't eat lunch... 4, count them, 4 hours; 2pm and the finance manager was still dicking us around. Me being hungry worked against him. Both my wife and I were pissed. Told him to just print out the f-ing finance papers or we were walking. As soon as I started dropping the F bomb, things started getting serious on his end. He huffed and walked out and sent his boss in to calm us down. He stepped in and I immedieately asked him why the F was it taking 4 F ing hours to sign the GD papers. He didn't know what to say. He left and the finance manager came back in, apologized and printed the papers we needed so sign. After that, he said, every thing was OK, and we could hug it out. LOL. I told him to get the F-ing keys so we could leave.
Yes have had car dealerships hold me hostage for hours with have another cup of coffee while I talk to my sales manager at which time they would send in another salesman to try to convince me to buy. Every time I tried to leave they would send in another salesman until the guy I started with would come in with some sort of problem like we need more down. So. Yes take back up with you.
Awesome advise! My Daddy took me in and he did exactly what you said - he had all of the paperwork printed out, a calculator, extra worksheets, pens, pencils, eraser, extra sheet of paper, all of the details of the car, etc printed out and ready to go. He's an Engineer so when the sales guy started to write fast, write all over the paper, and then draw a line for him to sign so he could "talk to the boss", he calmly took out another worksheet and filled out everything again and requested to speak to the "boss" using that paperwork. I learned long ago, when Daddy is in thinking mode, he will not be rushed, he will not negotiate until he understands what all the numbers mean, and he has zero problems telling a person to "sit down and cool out". While Daddy was doing his calculations, the salesdude said "wow, sir, is that a Superbowl ring" (it was an East Texas ring) to which he replied yes without missing a beat. "don't you want your daughter to have the best car we have" Daddy replied, "she doesn't matter right now". He got everything I wanted, he got a higher price for the trade in and a lower OTD price on the car. The contract was almost ripped up when he insulted my Daddy by saying "sir, if this check doesn't clear, we will have a problem". After my Mom and I gasped, Daddy said "my signature is my word. Is this a problem?". I still have the folder and all of the paperwork from this masterful 14 hour negotiation.
@@Littlepaw7 Imagine you have a trade-in, and you can't get your keys back after an appraisal. Of course this is another tactic to keep hammering on you by the salesman and/or sales manager. I've seen fist fights break out. Best thing a customer can do is call the cops.
@@katschrodinger954 14 HOURS?? that's easily 7 times longer than it should ever take.... if they spent 14 hours and obviously had more than 14 man hours into that "deal", it was well worth it to them. No way I would ever get close to giving a stealership anywhere close to that amount of my time. My time is far more valuable.
Great common sense, down to earth video! When they want to run your credit, it's called, I believe, a "hard check". A hard check counts against your credit and can lower your FICO score. I applied and was approved for a new credit card. They informed me, after I asked, that yes it was a hard check, and it can affect my FICO score. If I go to multiple dealerships shopping for cars, the credit application checks will be on my report, and will be noted on the report. My credit is my business! I run my free annual credit report prior to vehicle shopping. As soon as they say we always run your credit for a test drive, I'm out the door so fast, I change the earth's rotation!
Which site runs the free annual?
True it's possible to do a soft check, but they don't need that either. Arguing with them about what the check might do to my score is like telling them it's would be acceptable to run it when they promise it won't hurt. Now I internally feel I must call them a liar or let them waste my time.
I make one hint that I want to select a car before doing anything beyond showing I have a license, and start to walk. If they don't need my business I feel sorry for customers who feel the need to work with them.
I agree.@@2K_Unlimited
The big three give you 1 a year. Trans union, equifax, and I can’t remember the third
It's horrible there are 3 agencies but they only give one for free a year. At minimum, you should be able to get 1 every 6 months for free
I have 35 years in the business so I checked this video out of pure curiosity. This is one of the Only TH-camrs who Nailed these tactics. Never let some crook get away with any of these sales techniques. I would run from that dealership and find a reputable one!!
How do you find a reputable one?
@@AZMagic228 Hi! If they ask these questions run. Just some online research is a good start. Most recent ones only as management changes a lot at dealers! Find the make you want and if they have some favorable mentions try them out. You will find them! I know of several near me so they are out there!
@@AZMagic228 I've done sales as well, it's not the dealerships, it's the game. Sales team have to be there, 9 or 10 hours a day, 6 days a week. And like the wait staff at your friendly restaurant, they only make money on tips (commission). Learn the game, have good credit or cash and play the game.
- Being prepared is 90%. Going in w/o any idea of how car sales works, plays in their favor. Funny, when I became a customer, I knew the game... they don't like being played, but money is green.
- End of year, end of month, becomes your friend, that one extra sale might bump their 25% commission to 30% retroactive to all their previous sales.
- Prepare and pretend to enjoy your visit...at least for a few hours, they want to wear you down.
- Bring your finances, they will make money on loan percentages from their banks. You have the right to refuse extras, esp extended warranties, which most likely will never be honored.
- Concentrate on out the door price, they really hate that (OTD price)!
- You can try to pit one dealer against another, but it's sorta like brotherhood of cops, they know by credit reports and word of mouth where you've been and where you might go. Just easier to ask for another salesperson in the same dealership, that, in of itself can make a world of difference. Plus, keep in mind, they'll generally hafto split the commission, but hey, not everyone gets along w the first salesperson they meet.
- If your particularly not picky the color or brand, research and look for the oldest car on the lot, often time, mgt will put bounties on these cars just to rid them. (100.00 - 250.00 on top of commission to the salesperson who makes the deal).
- Some of the sales force I've worked with were actually convicted felons that can't find a job anywhere else. Suite n tie with a friendly sociopathic demeanor may seem like they're doing everything they can to help you, when quite the opposite is true. Learn your car, learn how to spot flood damage, bondo, collision damage, pre check w your mechanic is paramount for used stock.
_ It is ufb that dealers still adhere to old school tactic selling cars, yet, I see it all the time, when helping friends, family, in-laws n outlaws.
I’m running out of dealerships to go to. LoL.
@AZMagic228 look at reviews
in 2011 I purchased my last car from a dealership. I had suffered through this endless BS from the "team" way to often. It is a buyer beware situation at it's worst. I now see cars for what they really are, a "neccessary waste of money" and purchase 2 to 4 year old low mileage preowned from local individuals. I have saved many many thousands of dollars on interest and high payments doing these cash buys and have not had a single major issue. Thank you Car Edge for shining the light on this painful process.
I would piss myself laughing a car dealer asked me to fill out a credit app before I could test drive a car.
Thanks Ray and Zach. Years ago, my ex-wife and I were shopping for a new car. They asked for the keys to look at our vehicle. An hour later after listening to their largely illegal spiel, I asked for my car keys. They said no that they are still inspecting it on a test drive. They repeated no and said that we needed to start signing paperwork before we could see our vehicle. This was before cell phones. I found a pay phone and called my best friend who was a police officer. He arrived quickly with 2 other officers. Things became very difficult very quickly for the salesman, sales manager and finance manager. The car miraculously appeared.
From then on I have considered most car dealers like wretched pedophiles.
PREDATORY, MANUPULATIVE, OPPORTUNISTIC SOCIOPATHS
Most dealers and their staff should be in jail especially after the last 3 years.
That won't happen likely. Maybe a recession or depression will remove these bad apples.
Car dealers are practicing this stuff every day on real people. Most pedos (not c-molesters) are just sitting in a basement looking at pictures at their worst. One group is definitely worse than the other.
Never, ever hand over your car keys to any dealership sales employee under any circumstance. They did the same thing to me last year at Livermore Toyota. They lost a sale with me and the next day I bought a new car in Dublin
It will hurt them. U for the public has to starve these people. No sales
From what I read of top post, mark handed the key over to dealer because he wanted a trade in for another vehicle. Otherwise why would dealer wanted your car key if you are there to buy a vehicle?
I gave the key to our vehicle after they implored us. I just wanted to see what the dealer would offer. I already had a family friend that was interested in the potential trade in. They eventually bought it.
My ex-wife and I had grown tired of dealer sales tactics. We realized that the staff was trying to cornhole us. They could sense that I'm sure. They refused to return the vehicle to us. That is clearly illegal. My friends from the police arrived. Our car was found. The salesman, sales manager and finance manager spent the evening at the police station. This was not the first time this dealership had done that. The dealership went out of business 5 years later after another franchise for that automaker opened in a nearby parish.
KARMA @@tommydong8070
When I tell you, there was a dealership salesman I dealt with, literally did some sneaky snake stuff to me. He said that he needed to see my license and insurance to test drive the car and the very next day, my credit report says that there were THREE HARD credit checks and it tanked my score badly! I ended up reporting the trickery I encountered and got them removed, Glory to God, but yea, that's such a disgusting and underhanded thing to do. Just subscribed to you, you are gonna help my mother and I not get taken advantage of or overpay! Thank you!
When a car dealer tells you that he is going to remove the steering wheel to adjust it in order to fix a wheel alignment problem you know it's time to get the fuk outta there .....
Worse yet, a shop! Happened to a buddy a long time ago.
🧐🧐🧐🧐🧐🧐🙄
@@Dreamer-by4nk ?
@@Old_Sailor85 where’s the common sense?
@@Dreamer-by4nk At the tie-rod end?
Dealerships are, also, the worst place to have work done on your vehicle. I already knew that from my dad teaching me years ago, so I use a small shop I get to know well and can trust.
One particular year, the place I usually used for new tires didn't have the tires I needed, so I had to bring my truck to a dealership. They put on the tires while I waited with my daughter (she was 7 at the time).
The manager came out to talk to me and let me know they were almost done. He asked if I was in a hurry because if I had a few extra minutes, they could change the oil, too. It was more expensive than my husband doing it, which he always did, but he was on deployment at the time and still had 3 months until he got home. The truck was already there so I agreed.
At some point in our conversation, he started talking to my daughter. She told him she was excited about the new tires (she loves cars like me) because we were going on a class field trip at the end of the week. I was going to be one of the drivers. Keep that in mind ...
We waited a while longer until I was finally called to the back where the garage was. The manager brought me to my truck while telling me about the tires and oil change. I noticed my truck was still on the lift, so I knew immediately he was about to pull some kind of B.S. He proceeds to tell me there is a crack in my transmission and it's dangerous to drive with it like that, "especially with all those kids for the field trip."
I just stared at him. I think it was pretty obvious to him that I wasn't buying it, so he proceeded to point to the ground and say, "That's all the transmission fluid that spilled out. We added some more for you, but it won't stay. You really need to fix that crack. We can start today and get it back to you before Friday." I looked down at the black fluid (dirty oil from the oil change) and back up at him. I held my tongue when I really wanted to tear him apart for using my kids against me.
I noticed the mechanic who had been working on my truck stare at him for a minute like he was in disbelief of the B.S. the guy was saying. I told him I didn't have the money and I would get my husband to take a look when he got home from deployment. He insisted it couldn't wait for my husband and then said they could offer me a loan on the cost. I looked over at the mechanic again because I was curious if he was like his manager. He rolled his eyes, shook his head, and walked away. You know it's bad when his own people were against him.
I actually had to argue with the guy about not touching anything else on my truck. He was clearly annoyed and said he would do a final check on the work and have it back to me. I said, "No, I want HIM to finish the work. He's done fine. He can finish. I would prefer you not going near my truck again." Several of the mechanics kind of snickered and the one working on my truck came back. The mechanic told me he was all done and would bring it around the front for me. He lowered it before the manager could say anything else.
I think if the manager had not brought me back there and had that conversation with me in the waiting room, he would have lied to the mechanics about what I wanted. I might have even believed him except that I know the difference between oil and transmission fluid, and his condescending behavior pissed me off. Incidentally, that same transmission is still going strong after 13 years.
Then you left and your blinker fluid started leaking out, right? Bad luck.
I haven't worked at a shop that is associated with a dealership, but I have, (unfortunately), worked for a few shady individuals that owned repair shops. It's sad to say that at some places like that, it's just common practice for them. They're more concerned about the almighty dollar than they are a good reputation and customer satisfaction.
Ask for a written estimate detailing the problem and the cost to fix it.
We were locked into a dealership office and never even had a test drive on the car we went to see. They wouldn't give us a price unless we would agree to name the monthly payment we could afford and fill out paperwork. We got up and stood at the door until someone else from the dealership came in and we held the door and walked out. Next time we were through that town the dealership had been burned to the ground and we thought apparently we were not the only people they treated that way.
Locked in? Dial 911 and inform the 911 desk that you are being held against your will.
At that point I call the police and say the dealership is holding me hostage. Sure, they'd let me go, but I would wait until the police showed up and would file charges against them.
@@tiptonbrett Absolutely.
If they locked you in, just call 911 and tell the police you're being held against your will.
Don't be a wallflower with a guy trying to sell you something.
If you could not get out and leave by yourself, you were technically kidnapped. should have called the Police.
Three cheers! I watched this last year and greatly appreciated your insights. Last week, I helped my son purchase his first car, and the used dealership tried their smooth talk about some odd "$300 service processing fee" and I told them "I don't care if you charge zero or charge $2k processing fee since all I really care about is 'walk out the door price.' " I explained all their tactic, and I don't care if they do that or if they have a higher window price with zero processing fee; the sales person knew then that either I was a wizard or I had some coaching. They didn't try any further mumbo-jumbo, and I did buy the car since I held them to their "out the door price." Thank you Coach, CarEdge!
I had one worse than the credit app before the test drive.
I stopped at a local dealer to get a price of a car out front. They said I couldn’t get the price before I talked to a salesperson and took a test drive.
I laughed and walked.
I worked in dealer service depts for many years. You know when it’s time to laugh at sales people
Had the same ,told salesman I was at work and wasn't allowed to drive another vehicle on the Clock ,guy said I had to. so I sat in the passenger front seat and he drove me around.such Mickey mouse foolishness
@@ChristopherSmith-rn4wd🤣🤣🤣🤦🏾♀️😩😂😂
Why do they make you take a test drive?
@@sl4983 they want you to fall in love with the car while the salesperson turns on the charm and talk you into buying it
they don’t care. the thing is that they know they will find an insecure inexperienced person who they will rip off. It’s a numbers game. people in desperation are mostly the victims they are looking for. That’s why I love it to intelligently insult them in a way they don’t even realize they have been insulted.
Went to Fred Bean's Toyota in Flemington to purchase a car for my daughter. The car was 30k, but the salesman told me they discounted it to 25k since they had it on the lot for a while and they were looking to sell it. When they came out with the numbers it was over 31k. The real kicker was a "Comprehensive Protection Package" which was $1995.00, it covered wheel, tire and paint protection. They also had 3 other charges including window etching 😂! I said I don't want it and they had the balls to tell me they can't remove the comprehensive package!?!? I said... "So you're forcing me to buy an extra product I don't want?" I walked out and didn't look back!
“Yer gonna want that TruCoat!” 😉
Ya i was after a used car awhile back and this one nearby 'friendly' dealership had one I was interested in at a price I was good with until they brought out a nickel and dime list of little non optional addons totaling about 4k including several things like pin striping, window tinting and putting a decal of their dealership on the bumper (seriously they wanted to charge to advertise for them) that weren't on the car already. Walked out once they made it clear I couldn't have the car as is and bought the same car at another dealership abit further down the road for just a tad bit more then the first ones starting price.
@@Nathan-qp9uv you GOTTA be totally willing to get up and walk out the door. They need you as a customer FAR more than you need them. The last car I bought was listed on their website at $6995. I was financing this replacement car with the $8200 I recieved from my insurance company for my totalled previous car. I went to the dealer to see the car, they tried to get me to do a credit check, and I refused, telling them IF I bought the car, it would be CASH ONLY deal. I drove the car, and liked it and decided to look into buying it. I asked for an OTD price listing.. Apparently that threw them a curve ball, where it took them about 15 minutes.. When I got the list I nearly fell on the floor laughing.. For this $6995 car, their OTD price was OVER $10K. I told them I did not want, nor will I pay for, all of the bullshit addons this list had. I said I have an $8200 hard limit on what I will pay for this car. They said we can't go that low, so I started for the door. I got to the door of my rental car when the sales manager came out and said "will you buy the car at $8200?" I said yes and got the car for $8200.. You gotta be FIRM with these crooks..
I was a mechanic there before the pandemic and let me tell you I hated it
A pity. We've been dealing with Fred Beans in Doylestown since the 90's and have never, ever, ever had a problem.
I remember being insulted when they asked for a credit check to test drive cars- I told the sales guy I wouldn’t buy from him & to get me someone else to help me.
I ended up working with a brand new sales girl who was probably 18. She sold her first car that day & I drove off the lot at 1.99% apr.
Send Her FLOWERS,every month for the next 12 months.................
Nice! That's what I was thinking watching this video. No way I'm doing business with such a sleazy salesperson.
Budget rent-a-car tried to run a credit check on me without my knowledge as I was picking up my car. My credit was frozen so they couldn't. They denied me a rental.
@user-rz3bl4jx9f So true and her manager fired . A 18 year sales person can't do anything with the manager approval.
1.99 is a dream now of days
Back in the early 1980s, my wife and I were looking at buying a new car from GM dealership. We were planning to trade in a car on the deal . We were quoted an interest rate, final price of the car and what they would give on the tradein. At that time we were quoted about a 7% interest rate which was good at the time. But when they put the papers in front of us to sign, the intreat rate jumped to 22% and we had no credit issues. I said that was a deal killer and they would not return the keys to our car. No documents were signed. After an hour of arguing, I said I had enough. Either give the keys back or I am going out into the show room and start jumping on a Corvette. Five minutes later I was walking on top of the Corvette and the keys magicaly appeared.
BTW - that dealership was later indicted for those high pressure/deceptive sales tactics and driving new cars from the factory to the dealership with the speedometer disconnected to avoid paying transportation costs, yet charging the customers those costs when they bought a new car. That dealer soon closed its doors.
I went to a Toyota dealership looking for a Highlander. Loved it, and even my parents liked it. Went in to do the paperwork and started getting the “sales” talk. Oh this added on, you need this, and cant forget this. It had added like 10k to what the car said it would be. I walked out. The guy followed me out trying to talk me off the debt cliff. Even told my parents to speak to me. My mom turned to the salesman and said, “No, you tried to swindle him, we are all in sales, he hates being treated that way and he will now tell everyone how he was treated here.” I was literally turning the car on and the owner of the dealership ran over. Needless to say, I drove off with a much reduced beautiful Highlander and still have it 20 years later.
Thank god mommy was there to protect u
@theglitchszn does it make you feel powerful being a jerk? Pathetic
Just your every day dealer
Ohhh 20 years ago
Stories that never happened:
Ray is brutally good at being a salesman... I'm here watching a video of what NOT to fall for and I'm ready to do whatever his carsales persona tells me 😅
I worked as a car salesman for a while & everything Ray is mentioning, I literally had to throw that poison to all prospective buyers, but I hated doing it & eventually left, like after 2 weeks 😂
I went with my son to buy a newer used car for his graduation. Cut to the chase, the salesperson refused to take my cash offer on a unit of choice. We left the dealer… about an hour away… by the time we got home, the manager had called and asked for a chance to make the deal. Turns out, we took the deal because it was almost $2300 less than I was prepared to pay. Two days later, at the dealership, I noticed salesman one wasn’t around. He had been fired…
Great presentation..Everyone should get this exposure regardless of age before buying or leasing a vehicle.
The first thing i ever learned about going to buy a car from any dealership (new or used) is they need to sell the car to you more than you need to buy it from them. Therefore you as the buyer have all of the power and don't hesitate to walk out and go to a different dealership. Ppl need to keep this in mind when car shopping so that they don't accept whatever the dealership tells themat face value. Ive had very good experiences with all of my car purchases. Ive gotten what I wanted at the price I wanted or I walked. I also do my research online before I go in so I usually know what I'm looking for when I get there.
In this "information age", there's simply no excuse to be an ignorant "walk-in" when buying a vehicle. It does take a little EFFORT though; that might be a problem for many buyers.
They NEED to sell cars. You WANT to buy a car. NEEDS always trump WANTS. That puts the buyer in the stronger position. You can walk. They can't.
The best car deal I ever made was on a new car purchase during Covid. No dealers had any inventory and any car had to be built to order. I knew what the cost was when ordered, no mark ups or add on’s. Left my deposit and waited four weeks. Car came in and we sat down to do the paperwork. Already was pre approved at 3% if they could match or beat it fine, if not would use my credit union. They matched it. Of course they tried their sales pitch for additional gimmicks such as tire and wheel protection and all that which I declined. All I wanted extra was factory backed warranty for the life of the loan. I was in and out in less then an hour. If I ever have to do another car deal I’m going to do it exactly the same way again. Not about to deal with dealer mark ups or any of that other BS, plus I get the car I want and ordered.
Same! Purchased a car right before the shutdown and it was 4 hours in and out the door. Knew what I wanted, knew the price OTD, knew my credit score and pre-approval and wasn’t there for negotiations. I picked 3 cars to test drive before I got there, told them I had pre-approval and would require they pay my registration. It was a done deal and the only reason it took 4 hours was because I couldn’t decide between 2 cars. I test drove 1 an additional time and picked that one. Easy peasy. It was seamless and wonderful! Pre-approval, research, knowing your numbers and calling ahead helped tremendously!
Yep, I did the same in June 2020 😂
@@sarahdoanpeace3623what car did you get
Smart.
My friend got a 4 yr old Alpha Romero for 23k during COVID, dealerships were desperate for any sale during that period.
To start off . DON'T buy an Outback with 127,000 miles on it . I'd walk after the credit app BS ... Well done , Ray !
Exactly. With the higher interest rate and gap insurance you could instead buy a brand new car for a couple thousand more.
Don't forget, you're able to Finance it for only 12%.
Yeah , good point . Sign me up😂 . I fear that it will get worse with the way things are going .
Toyota rav 4 51,000 miles bald tires 2 owners rusted underneath filthy on the inside paint sun damaged OTD $30k. Sitting for more than 90 days. Mitsubishi dealership in St. Cloud MN. I was told this car will run over 200,000 miles. They didn't try to sell me a Mitsubishi. I bought a mirage 4 years ago for $11.000 paid cash out the door. My car has 95, 000 miles and running strong. I change the oil every 5,000 miles and serviced it on time overall. I'm waiting to purchase at the end of December with 1/2 down.
You guys are always entertaining and pass along a lot of good information. Some advice for the un-initiated: if a trade in is part of the deal, KEEP YOUR KEYS in your pocket and DO NOT SIGN your title over until the final contract is in front of you ready to sign. Once they get your keys and signed title in hand you have lost most of your leverage and they can and will make last minute additions to your contract. When I first started buying cars in the 1960s it wasn't this bad. With most major new car dealerships you only negotiated the discount off MSRP, the trade in (if any) and paid 3% sales tax plus $20 or $25 in tag/title fees.
Dealer tried that with me once. I did not want to fill out the credit app. and I told him what my credit score was, and he was still insistent on me filling out the credit app. I walked away. I was younger then, but I knew not to fill out the credit app until I was happy with the car and the numbers because each time, they run your credit your credit score goes down a couple of points.
As a car salesman another tip for credit is to just give you name, number, and address, so they can do a soft pull with won't affect your credit,. Ps. If your shopping for a car, and you get your credit pulled you have 2 weeks to buy a car, before it effects your credit
I know my credit score, I am a detailer, and I do not want or need your "extended warranty" and I have my own credit union for financing...4 things a dealership hates to hear!
And most used car dealers hate mechanics as a customer too. They hate seeing someone walk up with a scan tool and flashlight in hand. LoL
Bought a few cars in my life, tested many across multiple dealerships, and as a kid went with my parents every time they would buy a car. I've witnessed and experienced everything you mentioned down to a T, especially "how cold that AC blows"
You’re a great actor because thus is exactly what its like. The salesmen seem anxious or stressed the moment you question them
He's not an actor. He did this for 43 years.
@ watch the video again - read my comment again - then change your perspective
Wow I am glad the last dealership I went to had decent folks who could not have been nicer. No pressures at all. They were way more concerned with me liking the car and not pushing a sale and that is why I bought it!
At least he told you why. The guy we had didn’t even tell us until after We did the test drive. They said the online price was only if you finance with them but they added fees that added 5000 protection package to the price due to my higher interest rate. I already had financing so I asked for the OTD price with my financing. Almost 7000 more. I walked and didn’t mind. what burned me up was them calling me every freaking day for a month knocking 250 dollars of here and there and then making it seem like it was the deal of the century to pay 6500 more than what they advertised.
About 7 years ago I saw a car advertised online at a new to the area, used car dealership. Like many dealerships nowadays they advertised that they put EVERY car they offer for sale through a rigorous pre-sale inspection. I liked the car, though it had high miles for the price and I thought that that would work in my favor when bargaining on a price. After the test drive the salesman directed my towards the sales manager. Before going in to start negotiations I asked what kind of " doc fee " they charged. Answer was $895. I balked at paying what I felt was an excessive fee on an UNDER $5,000 car. The sales manager said that "... everyone pays it, even he had to pay it when he bought a car there. " I told him he was crazy if they charged him $900 and that I wouldn't pay it.
To shorten a long story: a few months later that dealership closed and eventually all the other dealerships in that fledgling chain closed.
A $900 document fee on a 9 year old used car is ridiculous.
A $1995 fee in this scenario is equally laughable.
I used to have a 140 mile round trip commute, so I purchased a Prius. After 100K miles I figured I'd get a new one, so I got pre-approved for a loan from my credit union and walked into the dealer, blank check in hand. I started asking all kinds of questions and declined to do a credit check. The sales manager then told the sales guy helping me "This guy is just wasting your time". I then pulled out the blank check, tore it up in front of him, dropped the pieces on the floor and walked away. I ended up maintaining my Prius myself (did an at home traction battery swap for $900) and finally got rid of it with over 340K miles. I sold it to a 3rd party for $4K and bought a Mazda 6 with 0% financing (by this time I was working from home and vowed to never buy another Toyota).
It wasn't the Toyota it was the dealership!
That sales guy, Ray, is so nice! A friendly man who will be your friend after the sale! Amazing, more fun and friends at the dealership vs. Disneyworld! Such nice people!
Never tell them how youre gonna pay.
Never give them more information than the fact that you have a drivers license and are legal to drive and are insured.
Agree on numbers and have a manager signed invoice PRIOR to even walking into a dealer.
You do not owe them your time, money, or personal information.
Never? So how do you complete the purchase without telling them how you will pay for the vehicle?
I think they mean while negotiating the price. Set the price first, than talk financing. Never combine the two. @@scottr2706
You're right, people speak too much and divulge too much information at the outset
@@scottr2706 That comes at the end
@@scottr2706 You tell them how you will pay after the agreed upon price?
Second one is illegal in a lot of places too. Stock has to be available at the advertised price. They can (and certainly will) try to upsell you on all sorts of additional tune-ups, reconditionings and additional packages, but they cannot bait you in with a lower advertised price.
I have a friend who worked for a short time at a used car dealership in my hometown many years ago. He told me about some of the BS they showed him to use on customers. One of the wildest stories was about a couple of his fellow salesmen who carried worn out, loose screws, nuts and bolts in their pockets. Whenever a woman or an old person drove onto the lot in an older model vehicle, they would hustle out to greet them....and secretly drop some of the nuts, bolts and screws on the ground behind or under the vehicle. Then they would FAKE concern and tell the driver "Oh gosh, look at this, your car is falling apart. It's unsafe. You can't drive it any further. You need to replace it IMMEDIATELY!" Sadly, it worked more often than you might think.
What the dealership doesn't tell you is they run your credit score multiple times and cause your score to drop. They also intentionally look for high interest rates to make a bigger commission even if you are offering a majority of a down payment in Cash. Cash is king yet they keep on pushing High interest rates and endless add ons to further drive up the price. A endless greed factor
No, it does not cause your credit score to drop. They do soft inquiries - only when you are actually signing the paperwork and getting the final approval will the lending institution do a hard inquiry which shows up on your credit report
@@valerierodger agree to disagree based upon my experience with car dealers
These videos have helped me so much in getting a car. I was able to walk away from the places trying to rip me off and find an honest transparent dealership worthy of my business
My advice to anyone using a dealership and you sense the sharks smelling chum in the water is to get up without saying a word, walk to your car and drive away. There will be three guys trying to flag you down before you exit the lot. I love doing that to these "where do you need the payment to be?" guys. I'm there to get my price and the second they start their act I leave. Drives them nuts.
Wish you made this video a month ago. My no sales commission Toyota dealer just pulled some of this stuff on me. They surprisingly lower the interest rate significantly when we told them their rates were insane and I wasn’t buying any extended warranties. And the prices for the warranties all dropped 1/2 off . They are all scammers never been to one who isn’t
And you didn't reward that scammer by buying from them and helping them stay in business. You walked away- using that lowered price as the starting position with an honest dealer - right?
When I bought my Tacoma in 2020 they tried the ole if you get the extended warranty it’ll lower your interest rate scam. And it worked, first new car so I was a little naive. Fortunately about a year later I saw a TH-cam video discussing that exact matter. I already got them on falsely performing oil changes and tire rotations. So I called, and everybody gave me the runaround until I spoke with the guy running the place. About 30 mins after our conversation the ext warranty was reimbursed to my account balance. Shortly after that they changed names too. Oh yeah I forgot the low price sticker yet never told me a total just monthly. I paid full retail no deal, but I got it pre pandemic and I didn’t catch the business some people got. Paid it off 2 yrs early and learned how they operate. Mechanics and car dealers even when buying new 😑
Well ironically I purchased a Subaru from the dealer which had 30k on the odometer. The salesman was a cool fellow, no high pressure. I have worked at dealerships all my life but I keep my experience in the market to myself. I was quite surprised with the deal, I declined the extended warranty and silly markups and forced the dealer to replace the floor mats free of charge and have a additional spare key made because I had to buy a Toyota key which was over $100.00 once. I didn’t steal the car, but I didn’t get raped on it either. That is all I ask. Most importantly, I love the Outback and plan to buy another when the RAV4 is a bit older and mom wants something newer. I will eventually have a fleet of Subaru’s in my family.
Oh my gosh, I’m halfway through this video and having flashbacks/remembering why I hate going to the dealer so much!! 😂😂
Me too
IKR?? Root canals are easier
I hate car buying more than anything
I bought my last car from a dealer in 2009.😂 It has been a great car, and we still drive it. I will be watching these videos to prepare for our next. My husband would fall for whatever they said, but I plan to be prepared.
Absolutely great Truth Bombs!
I will be replacing my 2004 Cavalier with 311,834 miles on it today, in December, thanks to your advice.
I'm studying all your tips and advice videos for the ordeal.
Thanks so much!
You have a Cavalier with 300K on it ? You must have taken really great care of it. I can’t even remember seeing a Cavalier in a really long time ! Good job! You get a Camry , it should last you forever.
Get ready to have your patience tested, and! be ready to walk out!
1995, Jacksonville, AR LONG FORD. I went in to look at a F-150, test drove it and took it home for the weekend and brought it back after work Monday. They said that they already have a buyer for my 1986 Nissan truck. They could not find my truck key and kept pushing me for the F-150. Then they said that they could not find my truck. After about an hour of this, I asked them to use their phone. I dialed 911 to report my truck being stolen. I got my key within 5 seconds and was walked straight to my truck. F-150 had two gas tanks at that time. Who needs 2 tanks unless you are hauling equipment cross country all the time? I got a great 1995 2500 Cheyene Chevy that I put over 250,000 miles on it.
I once had a new/used car dealer refuse to return my drivers license after I did a test drive. I ended up walking out without my DL. The sales guy followed me outside and eventually returned my DL. Needless to say, they did not get my business.
That happened to me. I drove down to the police station. Told them what was going on. He brought me my licence a few minutes later, and this was about 20 years ago before I knew anything about buying a car.
This reminds me of my experience at the Ford dealership I want to last week sales guy was telling me I need to fill out credit check before he let me even see a car 🤡
Very helpful. I have been fortunate that I have not experienced any of these things. I have walked away many times with other red flags. My wife and I have a good system: I go in and get the process started. When the sales person gives me the "best price," I take a moment to call my wife (I step away from the desk for "privacy) and we chit chat. I go back to the sales person and explain that my wife is cheap and we need a better price. Most often, the sales person goes to talk to their manager and comes back with a better price. I call my wife again and come back needing a bit better price (and blame the wife!). Last time I did this, we ended up saving almost $150/month over the term.
good job
When my wife and I still purchased from dealerships, we did the same, except she would go in and talk, and she would call me for every decision. I would have a computer pulled up while talking, checking online prices and interest rates.
It worked very well.
I refuse to use dealerships any longer, though. I will go in there for a test drive, knowing that if I like the vehicle, I'll go purchase one online after leaving the dealership.
We do this also. He gets on the phone and says they are offering x. I respond with that’s not going to work. Just leave and come home. Good times
Great info and video! As an old man now who’s purchased nice BMW’s , AMG’s and 991’s. I always tell sales guy “dude i need you to finance me 60 months max and 1,500 monthly MAX, not a cent more. If you can do that I’ll drive off the lot!” I’ve driven off the lot every time sometimes lower monthly. It sounds like allot, but it forces them to my number. They can’t punch me for another 5-7k. I can afford 1,500 even 2k monthly but I’m driving cars that I shouldn’t own.
Always give them a number you won’t budge. You’ll end up leaving the dealership, they call you back, you return and Boom you’ve got your ride.
This is why you always have your financing done ahead of time. I always went through my credit union that gave me a blank check up to the amount I was approved for. All you had to do was negotiate the out the door price. Lowest price dealer wins. Makes negotiating simple and easy.
Yeah, that's what I do too.
I've seen dealers insist you still have to apply for their financing "in case the check bounces"
No credit unions or banks in my area pre finance at all, they all want sales agreements from the dealerships first
That's exactly what I do. USAA tells me what my loan limit is, and I usually knock a bit off of that and shop around within that price
@@chiefcrash1 😂😂😂😂
I give you credit, all this makes me cringe. I was taken for a ride years ago and learned my lesson the hard way.
I appreciate what you do to educate consumers.
Sounds just like the sales rep that sold me my last car. The finance guy said if I get the extended warrantee he would knock the percentage down 1%. I had buyers remorse two days after. Great video.
I love it when a complete slime ball car salesman is actually on my side and teaches me how to prevent getting ripped off by others.
Love you sir... I want to buy a new car and I learned so much on this channel.
Thank You
I was a car sales rep from 2015-18. You are 100% right. People don’t educate themselves enough before walking into a dealership. The internet has tons of information!! You don’t need a test drive to figure out if you like the car . Also get a loan pre approval and find out the real cost of that vehicle BEFORE you go to the dealer.
I would never buy from you, you need to test drive the car you are buying 😮
How about this: you don't tell me what I need and I won't tell you what you need. I'll tell you what I want, and you can say yes or no.
I am one who does need a test drive, thank you. Visibility, reach (I am a short person at 5 feet tall), and make sure the car fits me. Please don't use blanket statements; they're annoying and untrue, thanks.
@@KECOGyou are what makes Salesman rip people off very naive 😢
A new one (to me, anyway) that I ran into a few years ago was the tracker. This Chicago-area dealer (a red flag of its own) wanted me to pay an additional $1200 for the tracker and get tied into a pricey monthly monitoring plan. Did some research when I got home and found out that it is an inventory-tracking convenience for them, virtually a requirement by their insurance company, and cost a tiny fraction of what they wanted to charge me.
I was a mechanic a while back and remember the tracking BS. Every single new car had to have one installed. The tracker itself was a very basic "cheap piece of electronics " that couldn't possibly cost more than $5 or $6,at most. And yes,it was initially for the dealership to keep track of their own car inventory, in case it was stolen,etc. They got an insurance break for installing it on all their cars. When the car is then sold they leave the tracker installed and just sell the customer the tracker and service at an astronomical price ,compared to what it cost them.
They do the same thing with financing. Even if you qualify for a low interest rate, they add an additional rate and keep the balance.
I experienced this firsthand when my wife and I were buying a car. I calculated the interest rate they were charging us at about 29%!
We walked,and bought the same car at a different dealership at about 8% interest.
The difference was over $140 a month in the payment. It was an $18,000 car that would have ended up costing about $30,000 had we went with the original financing! Do your homework.
I JUST EXPERIENCED THIS FROM TWO DIFFERENT DEALERSHIPS! And they BOTH brought it up by saying, "We've had some cars stolen off the lot. So, we added tracking software to all of our vehicles"
First dealer charged 995 extra for that. I think the second was 895. The second dealer literally said, "So, we pass that fee onto you"
I didn't think it was fair--not to me or any other customers. If someone wants to be tracked, offer it as an optional service. But don't make us pay for it just bc your lots got targeted.
Thankfully, after negotiations, I was able to get It removed
Just went through the buying process for a new Audi. Various dealers pulled all the stunts. Got $1,000 paint and fabric protection package spiel. They insisted the manufacturer puts it on the cars. Said I wont pay it. They removed it. So I bought the car primarily because of the Audi, Costco incentives, plus they gave me $2k more on my trade-in then other dealers. When I asked about the warranty protection on the paint and fabric, she told me I don't get the warranty because I wouldn't pay for it. "But you told me it's on the car, why wouldn't I get the warranty coverage?" I'll address this during the dealership review. The other sleazy deal was at BMW I test drove a car and told them I was a cash buyer. Ok great I worked up 2 quotes cash and financing. If you finance you get $1,500 from BMW towards the car, and you can pay it off in 6 months with no penalties. Hmmmmm OK i can do that for $1,5k! When I looked at the paperwork at home they lowered my trade-in by, guess what, $1,5k! So no benefit to me for financing. Same deal except now I'm financing. Another put a fee of $250 on the quoted, When I challenged it he said "oh its just a placeholder in case you finance." Again, told them it was cash. The best advice is they are going to try and screw you at every chance. But if your here, you probably know that already.
If an AC blows **extremely** cold air, colder than normal, it's probably extremely low on refrigerant oil. This will cause compressor failure. Lot of times when there is a major leak, or installing new components, a mechanic forgets to bring up the refrig oil up to the proper level, and the system runs 'dry'... Lack of oil lowers viscosity, therefore more liquid refrigerant sprays into the evaporator, thus cooling it way below normal (10-15deg, should be 40-45deg) A big red flag is **frost** on the suction line (should be liquid condensate only)!
LOL The delivery of these ripoffs is impeccable. All the smiles, the "buddy" attitude, the matter of factly way of telling you stuff while ripping your off, thats the best lesson. Never trust someone that lives off commission sales...
This video is great! It felt like I was at the table talking to a car dealer! We went into a dealership to buy our Toyota Camry. They didn't like that I wasn't filling out a credit application because we were buying it with the cash. Then, they tried to get us to pay $595 extra for a GPS tracker on the car!! We should have walked out but they did end up removing the tracker, we paid for it and left. I'm done with dealerships! I'll just buy used cars private party from now on. Dealers are too much hassle.
This is exactly what happened to me. The dealer said there was a $900 GPS tracker installed on the car that would be charged to me as part of their "processing fee". I asked them to remove it and was told it was non-negotiable. I walked out and didn't look back.
Preparation fee is what they called it 😂 I just came back from a dealer, but I had to walk out because the rates are ridiculous even with an excellent credit score. Thanks for teaching me OTD price and buy rate, because it didn't matter that I told them I worked at a dealership before. It was a whole bait and switch since the car I wanted to look at suddenly disappeared for "additional repairs". Lots of red flags
😳
Recently changed my daughter's car for her. Hers was 10 years old, the new one she was buying was 2 years old. Her old car had a few small dings and paint scratches but was in decent, aka 'good' condition for its age. Dealer's car had several paint imperfections (looked like someone had washed the car with a gritty sponge). Dealer's response was that "well, it is 2 years old, you can't expect it to be in showroom condition" (I'm paraphrasing here, but you get the gist). Looking at my daughter's car they pointed out the imperfections and dings seemingly knocking tens of pounds off the trade-in value for each one they mentioned. When I tried the "Well it is 10 years old, it is hardly going to be in showroom condition" argument, it didn't seem to matter and we had to take the hit on the price. Car dealers - wouldn't wee on them if they were on fire!
Always focus on the coldness of the AC. Bring a vent gauge to the dealership just in case.
I brought an friend around to different Toyota dealers to buy out her lease when it ended. You would think they would just finance the remaining balance and we were on our way. Horrible time. Multiple dealers were refusing to make a deal without her buying a warranty, even though in the contract it says the warranty wasn’t necessary. Kept on circling back and never would move forward. The one dealer that agreed for a straightforward deal ended up trying to charge $900 for an inspection fee when we showed up. Even though she was literally buying it as is. Horrible weekend and walked out of many dealers. Definitely left a bad taste in my mouth.
I’m in the military and see predatory loans and car dealerships all the time for the new guys coming in that want a new charger with no credit score and a $2000 a month income. I wish they would spend the time learning from resources, like this channel. for instance.
One tactic I've used with dealers is to tell them with the amount of money I'm spending, that I need to think about it 24 hours before committing to the deal. That allows me to get out of the dealership and to think through whether they're offering a fair deal or not without the pressure of having sales staff around. This tactic also allows you to bargain through text, phone, or email until you're ready to come back in on a deal you're comfortable with. It the deal is even $.01 off what we've agreed to, I'm walking.
so you went to buy a car with no idea or plan on what to spend. brilliant. 24 hrs praying to jesus won't make it any better. know ahead of time what you will pay withint 50 bucks either way. oh and talk to you bank about interest, resale value and other such things you never consider
You’re making a lot of assumptions that aren’t true. I had a good idea of my budget and what I was looking for. But, I needed time to process the details of the exact car and transaction. So, I gave myself the time by giving myself an out at the dealership. A salesman has worked hundreds or thousands of transactions and they are good at putting pressure on someone even if it’s a low key approach. Getting away from the dealership and salesperson gives me the opportunity to somewhat level the playing field.
@@buffdnet so you assumed a ton about what he was thinking and saying, from like, 3 sentences of text?
Yeah you are a real brain surgeon I bet.
The LOUD TALKER AT THE MORNING CAFE spouting how smart you are and wondering why everyone doesn't listen.
They've gotten tired of your self-absorbed, uninformed nonsense, that's why.
I remember with one car we bought, the salesman (more honest than most) asked us what it would take to put us in the vehicle we were looking at. We had some money, and I said, Best scenario? Paid for, off the lot." We got the car, paid for. You don't have to go through financing; I had heard that had to happen, from a prior dealer.
well.. that's called being a wanker
THAT'S NOT WHAT YOU DO (Ex Professional Salesman here)
let me break it down
HIS GOAL : to sell you the car at his price and make you think your got the best deal in the world
YOUR GOAL : to buy a car at a price that you agree is reasonable.
Perhaps also.. to think about it (which is fair)
YOUR TACTIC DOESN'T WORK BECAUSE....
You said "I need to think about it BEFORE COMMITTING TO THE DEAL"
you think this allows you to leave, LOL....... Maybe.. Maybe not.
but if you do, we'll call you back tomorrow and if you back out you will get the headache of your life
HERE IS A BETTER WAY TO DO IT , More tactful
Do not tell him what your amount is
Do not say "I need 24 hours to think about it" Because
1. No one needs 24 hours to think about it, that's obvious bullshit
2. sir.. if you sign up now, you get 7 days cooling off period to think about it and cancel anyway if you like
(see.. CHECK MATE), don't say that !!
DO THIS...
1. Never sit at the desk.......... EVER !!!!
2. After the test drive, Go into the dealership, calmly, Ask him for a coffee before you sit down.
Tell him you need to go to the toilet while he makes the coffee *he's not gonna object)
3. Tell him after he hands you the coffee as you come out of the toilet.. say ..
"sorry, i apologize, i forgot that i have an urgent appointment, i appreciate your time" (don't say THANKS FOR YOUR TIME, say I APPRECIATE YOUR TIME)
then say
"Give me a call tomorrow and we'll talk further"
HE HAS ONLY 2 OPTIONS HERE
1. Let's you leave and says "Ok no problem i'll speak to you tomorrow"
(UNDERSTAND...... He does this so as to not lose the control and not to create negativity)
if he creates negativity and becomes the bad guy, he knows you can walk away and blame him for it.
in this scenario you smile and walk away
2. he can get the shits and become the bad guy.
if that happens you say
"mate, i was willing to be polite, there's no need to be a dickhead, but since you want to be... FORGET THE DEAL, i don't deal with rude people"
then walk away politely
THAT'S HOW YOU GET OUT OF IT .
Your way is very predictable and we know what you're doing
My Way... leaves the salesman confused
Now if he does Option 1, then calls the following day. Just say
"Look, after that appointment yesterday that i needed to go to, my life has taken many different directions
and my priorities have changed. Mate, i do thank you for your time but unfortunately i'm not in a position now to buy a car, i will however keep your number handy and call your when 'i'm ready.. thanks again"
IF YOU DO THAT
He has no way out.
he has 1 option
he can keep calling every 3 months until the end of time
but realistically, in 6 months time you can just say... Mate, Look, i'll give you a call when i'm ready, it's pointless calling me every 3 months
but he will try
See..
YOU'VE BEEN POLITE
YOU'VE STRESSED A PERSONAL URGENCY AND PRESENTED IT AS GENUINE (he can't rebutle this)
Nor does he actually know if you're bullshitting about it (he can guess. . but he knows that he doesn't actually know)
YOU'VE GIVEN HIM A FOLLOW UP NUMBER
YOU'VE GIVEN HIM A TIME TO CALL BACK IN THE NEAR FUTURE
and then you've backed away by using THIS...
A Salesman is taught....
Something has changed in the customers life at THIS POINT IN TIME that has causedthem TO BELIEVE they now NEED A CAR
You can change this by
- Having something else CHANGE IN YOUR LIFE
- that thing overrides the first thing
- You now believe You no longer need a car
- This is based on IT'S NO LONGER A PRIORITY
therefore, the Motivation to buy the car is gone...... AS SUCH, HE HAS NO POWER OVER YOU.
THAT'S HOW YOU DO IT , Mate
do it tactfully, with a degree or class, Always be polite
and remember
I'TS A GAME , HE PLAYS A GAME, SO DO YOU
and there are no hard feelings because.... the nature of the game is....
You will try to control me and i'll try to control you.
the better man will gain control of the weaker
if he realizes what you did, he can't cry, Because if he does, He's a little bitch.
and if he fronts you about it, say
"Mate... circumstances did really change in my life, but, i tried to be respectful to you, i was polite, wasn't i?
there's no need to have a whinge, it is what it is"
this is your last way of saying "I still have control over you"
if he carries on tell him to fuck off
this is like saying "now i'm no longer polite and putting you in our place"
A REAL SALESMAN UNDERSTANDS ANOTHER SALESMAN
and the rules go like this
- he will always try to take advantage at first
- You make him understand you won't be taken advantage of
- You make him understand you're also not being rude
- Make him understand you are not his bitch
- Make him understand you respect the game
- He should then show the respect back
AFTER THIS, IT JUST COMES DOWN TO THE RAW FACTS
- What car do you want
- Do you have a trade in
- Are you paying cash or finance
- Can we agree on a price or can we not
THAT'S ALL A DEAL EVER IS
The rest in the middle is all bullshit and clouds to cover up the tricks..
Blow the clouds away
don't be smart towards him, But respectful instead
JUST DO THE DEAL or DON'T
that's it
if someone becomes rude.......... THEY LOSE !!!
that's how the game is played
When I bought my first car, they did #3. They sold me an extended warranty for a lower percentage rate. It was cheap enough, and I was young enough that now I've learned - but those guys do this for a living, and make it sound convincing!
This was a fun video and well worth watching. None of this has ever worked on me, though I’ll admit in my 20s some of these tactics would have given me pause and made me think long and hard. I’m in my 50s now and have bought from many dealers and have seen some attempted shenanigans, especially in the finance department.
they ALL went to the SAME school................... First thing they learn is to lie and misrepresent after discarding any semblence of ethics.....I 50 years,I have had ONE salesman who did'nt try ANY of these tactics............1969,my FIRST car,69 SS396 Chevelle traded to ANOTHER dealer who HAD tried this sh*t ...........EVERY car purchase included at least two of these tactics since that day.They don't have enough gumption to rob banks or liquor stores so they become Car Salesmen..............FACT !!!!!!!!!!!!!!!
Let me say, Ray & Zach ...I am so glad I found your TH-cam channel. I was just a my local Toyota dealership and they said I had to complete a finance application before I could test drive the car. I never heard of such.
My last F&I guy pulled an illegal move by telling me the bank wanted me to buy a warranty for them to finance the car. At this point, he didn't know I was already financed through NFCU. When I told him that NFCU didn't require a warranty and gave me 3.99, his entire demeanor changed. He went from my best friend to as cold as ice and wanted me gone asap.
Wow, I can't even watch the first minute of this. I wouldn't have said a word, just turned around, and walked. What a
Everyone who goes to buy a car should bring a friend who is savvy to the tricks and deceptive
charges like what you pointed out here.
Great video once again.
Like the format of the video! It really helps and shows the "sales" guy acting like your friend usually has other motives and not an advocate for you...even if they act like they're doing you a solid with great "deals". Got to go in prepared and knowledgeable or expect to over pay.
I am constantly having to explain to my 22 year old stepson that being cordial in a 10-20 minute interaction with someone, or even longer, does not make someone a "nice person". Especially when their goal is to sell you something. Literally one of the first rules of sales is to make someone like you. I don't want to make him jaded or suspicious of everyone, but the kid is so eager to bond with people /be accepted, it makes him an easy mark for people who are only looking out for their own interests.
I've had many occasions when some "friendly" sales guys and gals (let's be inclusive here👍) casually walked up to me, struck a conversation, then snuck in a sale after a few lines. If I'm not in the mood, I'll just shoo them away. If I'm in the mood and have some free time, I'll prolong the conversation as long as possible before turning down the sales pitch.
Salesmen aren't that different than telemarketing scammers. Talk fast, assertively and use as much jargon (but make it seem like it's not a big deal and SOP) and get you to do a bunch of stuff you're not interested in doing just to see and/or test drive a car you're interested in. In these situations, I always remind myself that they are trying to get me to buy THAT DAY and maximize margins for their business (ad ons, etc.). I have to remember that much of the power lies with me. I'm the one spending money or not, so I need to manage the entire process and whether I just walk away.